CloudWerx is looking for a GENERAL MANAGER OF OPERATIONS to join a collaborative team on site in HYDERABAD, INDIA. You will lead the operational build out and evolution of our professional services business based in office. You will have the opportunity to play a pivotal role in ensuring the smooth execution of projects, optimizing resource allocation, and fostering a culture of efficiency and team.
As the General Manager of Operation you will be responsible for overseeing the day-to-day operations of our new office finances including managing the profit and loss, and overseeing delivery and service excellence. You'll collaborate closely with cross-functional teams to ensure that our departments and organizations are supported and optimized for data-driven performance, while working closely on a variety of operationally focused strategies and executional duties reporting directly to the CloudWerx CIO. This involves a high degree of experience in operational excellence and people management.
This is an incredible opportunity to get involved in an engineering-focused cloud consulting company that provides elite technology resources to solve the toughest challenges. Each member of our team adds unique value to the business and the customer. CloudWerx is committed to a culture where we attract the best talent in the industry. We aim to be second-to-none when it comes to cloud consulting and business acceleration.
This role is an immediate full time position.
Insight on Your Impact
- Team Leadership and Development:
- Lead a diverse team of professionals, including project managers, engineers, and support staff
- Provide mentorship, guidance, and performance feedback to team members
- Foster a positive and inclusive work environment that encourages growth and development
- Operations Management:
- Oversee the end-to-end project lifecycle, from planning to execution and delivery
- Monitor project progress, resource allocation, and budget adherence
- Implement and refine operational processes to enhance efficiency and productivity
- Own the Profit and Loss center, including but not limited to making key business decisions to drive profitability and ensure financial outcomes and KPIs are aligned to larger business goals
- Client Relationship Management:
- Act as a primary point of contact for clients, ensuring their needs and expectations are met or exceeded
- Collaborate with sales and account management teams to identify opportunities for growth and expansion
- Resource Allocation and Capacity Planning:
- Manage resource allocation to optimize project delivery and meet client demands
- Conduct capacity planning and resource forecasting to ensure adequate staffing levels
- Quality Assurance and Compliance:
- Implement and enforce quality assurance measures to uphold industry standards and client satisfaction
- Ensure compliance with relevant regulations, policies, and best practices.
- Vendor and Partner Management:
- Build and maintain strong relationships with vendors and partners to enhance service offerings and capabilities
- Performance Metrics and Reporting
- Develop and track key performance indicators (KPIs) to assess the effectiveness of operations and drive continuous improvement
Your Qualifications, Your Influence
To be successful in the role, you must possess the following skills
- Education: Bachelor’s degree in Computer Science; MBA or equivalent is a plus.Bachelor's degree in business, marketing, computer science, or a related field. Advanced degrees or relevant certifications may be a plus
- Operations Experience: 15+ years of experience in operations management within the IT professional services industry
- Professional Services: Expertise and a deep understanding of best in class service delivery
- Communication Skills: Excellent verbal and written communication skills. Ability to interface with internal teams and external vendors and partners
- Customer Focus: Strong customer orientation with the ability to understand customer needs and build lasting relationships
- Leadership: Proven track record of successfully leading and developing high-performing teams
- Project Management: Strong project management skills with the ability to manage multiple concurrent projects
- Planning: Proficient in planning processes and risk management frameworks
- Negotiation Skills: Effective negotiation and closing skills to secure deals and contracts
- Team Player: Ability to work collaboratively with cross-functional teams to meet customer requirements.
- Results-Driven: Self-motivated and driven to achieve a high degree of excellence with an eye on attention to detail
- Adaptability: Ability to adapt to a fast-paced and ever-changing technology landscape.
- Requirements:
- A background check is required for this position. This is an onsite role in a new office based in Hyderabad, India
- Needs to understand the local language and culture and be connected in India (specifically Hyderabad)
Preferred Skills and Technical Familiarity
Adding additional insight, and a growth mindset, will elevate your contribution in this role
- Technical Knowledge: Familiarity with a wide range of engineering services management process and ability to ramp up on all necessary tools required for the job
- Continuous Learning: Staying informed about industry trends, changes in Google's product offerings, and acquiring new skills to remain competitive in the market
Benefits
- Competitive salary
- Comprehensive health and wellness benefits (EE only)
- Ongoing training and professional development opportunities
- Collaborative and vibrant work culture
- Flex PTO
- $500 employee referral bonus
Our Diversity and Inclusion Commitment
CloudWerx is committed to a steadfast commitment to industry-leading recruitment practices, emphasizing diversity, equity, and inclusion (DE&I), with a special focus on supporting BIPOC (Black, Indigenous, People of Color) and Veterans.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process, please reach out to us directly.
Our Story
CloudWerx is an engineering-focused cloud consulting firm born in Silicon Valley - in the heart of hyper-scale and innovative technology. In a cloud environment we help businesses looking to architect, migrate, optimize, secure or cut costs. Our team has unique experience working in some of the most complex cloud environments at scale and can help businesses accelerate with confidence.