Total 5 Manager level Others job vacancies in Milton Keynes, MK5 6AJ

General Manager - Customer Communications

Salary from £63,759 depending on skills and experience

Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more!

Closing date: 25th June 2024

About the Role:

At VWFS UK Ltd exceptional customer communication journeys are important and we are seeking a General Manager - Customer Communications to lead a team and manage our customer contact and communications strategy. Reporting to the Head of Marketing and Customer Experience, you will oversee all in-life customer communications across various channels, ensuring they are effective, customer-centric, and compliant with regulatory standards.

Who We're Looking For:

You will have proven people management experience and enjoy leading through others to develop our customer communications strategy to drive engagement, loyalty, and growth!

This isn't just a job; it is a chance to make an impact, develop your leadership skills and enjoy being part of a fast-paced team.

Your Impactful Contributions:

• Responsible for all in-life customer communications, including regulatory and operational communications and CRM activities.
• Develop an omni-channel customer communications strategy, integrating future channel developments and transitioning into Salesforce.
• Utilise data and analysis to implement personalised CRM programs aligned with Brands
• Enhance customer loyalty and satisfaction through CRM activities across all touchpoints.
• Transform traditional postal communications to digital, non-paper-based methods.
• Develop and maintain consistent VWFS language and tone of voice for all customer communications.
• Build and lead a high-performing team of customer communication experts.
• Ensure all communications meet legal and compliance requirements.
• Evaluate CRM activities and propose data-supported enhancements.
• Advocate for the Voice of the Customer in all communications.
• Provide monthly CRM performance updates to key stakeholders.
• Represent the UK market and international CRM programs.
• Influence senior stakeholders to ensure customer-centric and compliant communications.
• Manage urgent and sensitive customer communications for the Senior Leadership Team and the Board of Management
• Use customer feedback and research to update and inform communications.
• Conduct regular communication reviews for relevancy and regulatory alignment.
• Manage relationships with marketing agencies, maximising output and exploring new technologies.

Qualifications and Experience:

• Delivering quality outputs that meet stakeholder expectations and regulatory frameworks.
• Prioritising resources to meet communication objectives and regulatory deadlines.
• Coordinating multiple suppliers and workstreams for customer experience delivery.
• Significant experience in automotive and digital marketing environments.
• Extensive data management and marketing experience.
• Proven people management experience of large teams
• Creativity and innovation in marketing.
• Strong understanding of customer and market dynamics.
• Excellent time management and multitasking abilities.
• Strong stakeholders management skills
• Excellent written & verbal communication skills
• Build impactful effective presentations at all levels, including Board level.

Life at VWFS:

We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Cleaning ManagerLocation: Milton KeynesPay: £15.60ph & range of excellent employee benefitsOnsite – Monday-Friday
Sodexo has a great opportunity for an experienced Cleaning Manager to join our established team working with our clients based in Milton Keynes.
Joining our team at their large production facility, you will be responsible for overseeing and maintaining the cleaning operations to the high standards laid out in the cleaning scope of works and ensure the production areas are compliant with GMP and food safety regulations at all times.
The Cleaning Manager will have strong stakeholder management and relationship building skills, especially with quality assurance as there are several key stakeholders that need to be managed, all with different drivers and changing demands.
You will need to liaise with shift leads to plan cleaning activities around production breaks & shutdowns as well as managing the Sodexo safety management system and staff mandatory training, ensuring complete compliance and be audit ready at all times.
About You Experience and knowledge requirement for this role:

• At least 2/3 years’ experience in a similar leadership role
• Managing complex cleaning tasks and rotas, client relationships and the health and safety of the team and operation
• Overseeing cleaning operations of facilities including communal areas, offices, locker rooms, toilets, canteens etc
• Working knowledge of COSHH practices
• Experience with floor scrubbing machines
• Creating and managing cleaning schedules
• Performance management

What we offerWorking with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you.
In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Wide range of Employee benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

designate general manager | milton keynes / northampton | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a general manager to join us on our continuous journey of true nourishment

the role |

as a general manager at wagamama you’ll be leading a restaurant team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for driving sales and inspiring your team to deliver a great guest experience, striving to exceed expectations. you will also be responsible for the development and growth of your team, ensuring they are engaged, motivated, and delivering results

perks + quirks |

• up to £8,000 a year bonus opportunity

• private medical insurance + pension scheme

• dedicated 6-week training programme

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced hospitality general manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in understanding the financial performance of a restaurant and identifying opportunities

• experienced in managing a restaurant budget

• comfortable managing the labour of your team, reacting to changing demands where necessary

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

Successful candidate need to be a team player who is flexible and reliable, with good interpersonal and communication skills. Posts involve shift working including lates, earlies, weekends, and bank holidays over a rolling rota, whereby weekend and banks holidays are paid at an enhanced rate. Opportunities for extra hours may also be available so flexibility is required. For more information or to arrange an informal visit please contact: Kelly Gardner 07771 504063 All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments. Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests. Employees are expected to undertake mandatory and statutory training related to their role. We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve. We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent. Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

Deputy General Manager. Assistant Manager.

Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023.

Join our iconic Pizzerias as the second-in-command, where you'll lead with flair, honing your business skills. Dive into P&L management, seize sales opportunities, and drive your Pizzeria to commercial success. As a key player, you'll recruit, train, and coach a dynamic team, creating an unforgettable experience for customers. With development programmes and dedicated support, this is your chance to showcase your talent and elevate your leadership journey.

What you’ll do:

• Collaborate with the General Manager, providing support across all management tasks

• Maintain and uphold high standards consistently across quality, safety and food

• Lead and coach your team towards achieving outstanding success

• Strive for excellence in delivering memorable service to our customers

Who you are:

• Leadership Skills: Ability to inspire and lead a team effectively

• Financial Management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance

• Customer Service Excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience

Benefits:

• Bonus Scheme of up to 20%

• Free Food on shift

• Pension & Life Assurance

• 50% discount on food and drink when you’re not working

• Wagestream gives you access to up to 40% of your earned wages before payday

• Wellbeing Support for you and your family

• Referral Bonus of £1000 for referring managers

• Holiday & Sick Pay

• Development and progression opportunities

Who we are:

We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.

Our values are:

• Head: we’re customer-centric, commercially minded and obsessed by performance in all we do

• Heart: we show our heart, are honest with each other and value everyone’s diverse strengths

• Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day

All together, we see this as using your head, showing your heart and feeling at home

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.  

That’s why we assess each application on the aptitude to do the job and nothing else.