JOB SUMMARY: A GPA will support the GP(s) smooth running of clinics by performing the more routine administrative and clinical ta.....
JOB SUMMARY: A GPA will support the GP(s) smooth running of clinics by performing the more routine administrative and clinical tasks on behalf of the GP freeing up their time to focus on the patient. DUTIES: Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others, such as clinical pharmacists etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow-up appointments for patients Preparing patients before seeing the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms etc Explaining treatment procedures to patients Helping the GP liaise with outside agencies, e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care CONFIDENTIALITY: While seeking treatment, patients entrust us with or allow us to gather sensitive information about their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In performing the duties outlined in this Job Description, the post-holder may access confidential information relating to patients, practice staff and other healthcare workers. They may also access data relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons following the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. HEALTH AND SAFETY: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: o Using personal security systems within the workplace according to practice guidelines o Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks o Making effective use of training to update knowledge and skills o Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards o Reporting potential risks identified EQUALITY AND DIVERSITY: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights PERSONAL/PROFESSIONAL DEVELOPMENT: The post holder must hold, or be working towards, a GP Assistant Certificate qualification Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant annual updates Inform the lead GP of any concerns regarding the GPA role and any professional development needed Be aware of your professional boundaries and what to do when you have reached them QUALITY: The post-holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and group activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources COMMUNICATION: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communication such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP CONTRIBUTION TO SERVICE DELIVERY: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect your work Participate in audits where appropriate
