We currently have an exciting opportunity for Logistics Senior Front Line Manager to join our Supply Chain department in Thetford

• This posts are working either Days OR Nights
• The hours of work and shift patterns are: 0600 - 18:00 OR 18:00 - 06:00
• The rate of pay is: £17.65ph + 10% night shift allowance between 10pm - 6am

The Senior FLM in Logistics plays a pivotal role in leading and optimising the intake and despatch operations to meet organisational goals in efficiency, accuracy, and safety. This role is responsible for supervising, training, and developing a team of operatives to achieve high performance and continuous improvement, ensuring that all processes are conducted in alignment with company standards and compliance requirements. As a Senior FLM, you will drive logistics excellence, contributing directly to the seamless flow of goods and services within the organisation and ensuring data reporting is accurate and timely.

• English level – pre-Advanced (verbal and written)
• Good communication skills
• SAP Knowledge (advanced)
• Word, Excel, Outlook, Power Point and Microsoft Teams knowledge.
• Ability to adopt and evolve with business objectives
• Warehouse Management and Fast-Moving Consumer Goods Experience
• Good math knowledge
• Ability to take decisions.
• Problem solving
• Racking Inspection (license will be provided by Training department)
• IOSH H&S Training
• Food Safety Level 3
• HACCP Level 3

• Company Bus Service from Norwich, Attleborough, Wymondham and Thetford Centre
• Exclusive 2 Sisters employee discount - offering savings of up to 60% with brands including Asda, Morrisons, Marks and Spencer and Tesco.
• 50% off your total bill in all of our group restaurant brands
• Cycle to Work Scheme
• Free onsite parking
• Hot food available on site plus free hot drinks
• Employee of the Month awards
• Fantastic development opportunities available for promotion and career development
• In-house training

NRMA Ocean Beach Holiday Resort,  is located just north of Sydney but is a world away, on the picturesque Central Coast at Umina Beach.

We offer an extensive range of camp/caravan sites and accommodation options, from beachfront townhouses, to safari tents and our stylish glamtainers!  Nestled between the bush and absolute beachfront, we offer a multitude of facilities for the young and young at heart; resort style pools, a splash park, kids club including the Bear Grylls Survival Academy and an onsite café.  

We pride ourselves on our stand out guest service and ensuring our guests have the most memorable holiday experience.

What you’ll do:

Reporting to the General Manager, you will form and play an integral part in our Head of Department structure.  You will ensure the highest possible standards of efficiency and professionalism in the Front Office / Guest Services department. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine!

You will assist in providing managerial oversight and daily coordination to the front office team; from task allocation to team rosters and an escalation point for guest or team queries. You will ensure effective communication and liaison with other departments and Resort Management, to guarantee a smooth operation.

What you’ll bring:

• A reputation for providing excellent customer service, with a genuine interest in engaging great conversation with our guests 
• Proven experience in leading and managing teams with a customer service focus – hospitality/tourism industry will be highly regarded
• Effective time management and an eye for detail  
• Passionate and team-oriented with a "lead from the front" mentality
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays as required
• CRM system experience not essential but highly regarded (Newbook and/or RMS)

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Job Scope-

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay (hotel facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Compile and file reports.
• Maintain an acceptable standard of personal grooming and hygiene at all times
• Assist in making reservation after room reservation office is closed.
• Take on other duties within reasonable scope as assigned.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Adhere to Personal Data Protection Act.
• Working knowledge of the Hotel Property Management System (Infor HMS) and Hotel key encoding system.
• Ensure familiarity with the Hotel fire alarm and evacuation procedures.
• Enforce Hotel security and anti-vice procedures.

Salary & Remuneration-
Basic Salary S$2750

+ Monthly Allowances
+ Monthly Performance Incentive (T&C applies)

Job Requirements-

• Possess min. NITEC/Higher NITEC
• Well-groomed and possesses a cheerful disposition
• A passion for delivering exceptional levels of guest service
• Ability to stand and walk frequently throughout the work shift
• Able to work on rotational shifts, weekends and public holidays

Working Hours-
5 days per week / Rotating Shift

Day Shift: 7:30am - 7:30pm
Night Shift: 7:30pm - 7:30am

Interested applicants please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Willing to work 10 hours rotating shift & assigned to our designated hotel branch at Kitchener Road.
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

• To provide service according to procedures and standards established by the company.
• To be knowledgeable in all service techniques.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.
• To recommend and promote items on the menu or specials to guests.
• To maintain a high standard of personal hygiene and deportment at all times.
• To perform other related duties as required by senior management
• To review inventory management including but not limited to receiving stocks and supplies, taking inventory and organizing them
• To be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position
• To guide and coach your team members and support them in operating the venue
• To create a positive work environment for your team and ensure that their feedback on service and operations are taken on board
• Ensure the FOH area is clean, organized, and presentable at all times.
• Assist in setting and clearing tables, ensuring proper table settings for each dining experience.
• Problem Solving Skills
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and a commitment to delivering high-quality service.
• To Follow the Managers Instructions

Leadership and Supervision:

• Lead and supervise the FOH team, providing guidance, training, and support to ensure excellent service delivery.

• To provide service according to procedures and standards established by the company.
• To be knowledgeable in all service techniques.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.
• To recommend and promote items on the menu or specials to guests.
• To maintain a high standard of personal hygiene and deportment at all times.
• To perform other related duties as required by senior management
• To review inventory management including but not limited to receiving stocks and supplies, taking inventory and organizing them
• To be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position
• To guide and coach your team members and support them in operating the venue
• To create a positive work environment for your team and ensure that their feedback on service and operations are taken on board
• Ensure the FOH area is clean, organized, and presentable at all times.
• Assist in setting and clearing tables, ensuring proper table settings for each dining experience.
• Problem Solving Skills
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and a commitment to delivering high-quality service.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

· Maintain a high guest service focus by approaching your job with the guests always in mind.

· Drive departmental objectives for self and team, and work together to achieve the goal accordingly.

· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.

· Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

· Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.

· Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.

· Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

· Actively seek verbal feedback from guests and team members at every opportunity.

· Agree on and implement actions to make improvements to guests’ experience.

· Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Rooms Division/ Front Office Manager.

· Make sure all guest requests and queries are responded to promptly and effectively Be available to assist on duty in the hotels during any busy days or special events.

· Maintain presence in the lobby, setting the example to team members for guest service.

· Be proactive towards guests, assisting them with any reasonable requests, and train all team members to be observant before guests ask.

· Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.

· Monitor and assess team members’ performance through regular review checks and feedback

· Develop action plans to address shortfalls in standards and identify shortfalls before they affect guest experience.

· Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.

· Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.)

· Establish communication effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

· Describe, assign and delegate duties and authority for the operation of the department at all times.

· Understand the situation in other departments and its implication for own department.

· Plan ahead and ensures adequate resources are available.

· Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.

· Ensure the shift is reviewed, handovers and briefings are carried out.

· Maintain in-depth technical knowledge and skills required for the job.

· Maintain guest histories to assist with returning guests.

· Attend and participate in regular operational and hotel meetings.

· Be responsible for the maximization of room revenue and profit through commercial rooms’ management, ensuring a consistently high standard of guest service within the department.

· Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue team.

· Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.

· Set and agree to departmental objectives for self and team.

· Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business.

· Create and implement team member incentives as per discussion with the Rooms Division/ Front Office Manager.

· Participate in the development of the annual budget, developing short and long term financial operating plans.

· Use key monitors and financial targets to evaluate the department’s performance and make future plans.

· Analyse financial information that is provided via the payroll system, to assist decision making and ability to explain any financial variance against plan.

· Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs.

· Control and review expenses on a monthly basis to implement actions for improvement, following company control procedures.

· Maintain leave plans, monitor, control and minimize overtime for the department.

· Carry out seasonal inventory of operating equipment.

· Carry out selection interviews and make effective recruitment decisions based on skills and attitude.

· Ensure the new join team members have all relevant information upon commencing employment and receives relevant training.

· Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out.

· Develop and implement department training plans to meet business needs.

· Carry out training programs for team members with the Learning & Development team and departmental trainers.

· Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

· Review and evaluate all training activities.

· Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines.

· Introduce appropriate product knowledge courses for team members.

· Understand and communicate to the team their responsibilities within Health & Safety (H&S) legislation and their implication on the operation of the department. Participate in community public relations for the hotel.

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate

WHAT IS THE HEADQUARTERS (HQ)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Chief Operations Officer

The following are the duties of this position at the full working level.

Represents the SCR in contacts with other IRS officials, representatives of other agencies and officials from the private sector regarding cross functional or building/geographic area-wide administrative support matters and initiatives. Provides key linkage/coordination between customers and providers in ensuring cross-functional support activities and initiatives are carried out. Serves as the primary liaison with service providers requiring information about activities impacting multiple functions within a single location.

Serves as the SCR's principal problem solver for identifying, analyzing, and resolving building/geographic area- wide or multi-functional problems and complex issues. Develops new or 'cutting edge' solutions/courses of action that ensure all related issues are identified and effectively integrated across functional lines as appropriate. Ensures that the appropriate senior leadership/managers or other service providers are alerted of any emerging issues, systemic problems, developing trends, etc. As necessary, coordinates with service providers to implement solutions/courses of action.

Assumes a leadership role in coordinating building/geographic area-wide or cross-functional administrative activities and initiatives. Continually studies, analyzes, and anticipates building/geographic area-wide program activities, initiatives, and/or requirements. As needed, coordinates the development of action plans and schedules for initiating multiple cross-functional projects, including projected personnel, equipment, and/or budget requirements. Establishes criteria for measuring degree of project achievement and customer satisfaction. Analyzes plans to ensure consistency with Service goals and policies while meeting customer needs and expectations. Provides briefings and prepares comprehensive reports to keep the SCR, other managers, and NTEU (National Treasury Employees Union) officials apprised of all facets relative to cross-functional program initiatives and projects.

Provides advice and feedback to the SCR on critical, sensitive, or confidential matters relating to cross-functional governance issues. Consults with senior management within the business units serviced, and with staff/management at higher levels on critical organizational and management issues impacted by administrative support activities. Works directly with executives, managers, service providers, and NTEU officials to ensure issues impacting on multiple functions are identified and resolved in a timely and appropriate manner

Develops and implements strategies for creating effective relationships with NTEU representatives. Creates methods and approaches for establishing and maintaining positive work relationships in order to foster trust and cooperation. On behalf of the SCR, serves as the initial key focal point in addressing/developing remedies to significant building/geographic area-wide or cross-functional administrative support issues/disputes/concerns between management and NTEU.

Scheduling Officer
BASED IN STRATFORD UPON AVON

Start Salary: £23,500.00
Contracted working hours: 37.5 hours per week, 09:00 - 17:00 with 30 minute lunch

Job Purpose

This role involves overseeing scheduling for all visit related activity, in line with internal processes, Client requirements, SLAs and company objectives, as well as scheduling and monitoring Rights of Entry Warrant applications and executions. You will be asked to liaise, both electronically and verbally, with field representatives. engineering and locksmith companies and various third party suppliers.

Responsibilities will include:

• Administer and contribute to the Agent recruitment process including Agent set up, and maintenance, on all relevant systems.
• Maintain and action postcode allocation and transfers as needed.
• Assist with the allocation of visits as required; pro-active work to be undertaken to ensure visits are allocated/completed within dictated timescales.
• Review of unallocated visits on a daily basis with a view to allocate to an Agent by including all available work within the area.
• Complete Agent work reallocation as and when required.
• Produce and distribute various MI as required.
• Create and issue new/replacement Agent ID cards and Agent LOAs for all Clients as appropriate.
• Manage and update a performance system for all Agents.
• Placing Engineer and Locksmith bookings in line with the relevant process and requirements.
• Dealing with and responding to any query in relation to any bookings made with Engineers and Locksmiths.

Skills and Attributes Required:

• Excellent I.T. skills with accurate keyboard skills.
• Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
• Ability to work and deliver in a fast paced environment with firm deadlines.
• Self-motivated with a positive attitude.
• Ability to react to change in a positive manner.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

- Station on-site and perform daily inspection and preventive maintenance works in Mechanical and Electrical Systems according to Scheduled Maintenance

- Attend to feedback, Breakdown and customer service requests

- Attend to Fault-Calls and carry out rectification of Faults within specified time and budget

- Supervise and coordinate with contractors and vendors on works according to scheduled maintenance, repair, shut-down and overhaul works

- Assist Engineer/Manager to update records of Mechanical and Electrical system servicing reports and monitor the performance of the systems and equipment

Job Description

• Compilation of construction WIP list
• In charge of General Ledger/bank Reconciliation/GST Filing
• Ensure timely & accurate month-end closing

Requirements

• Minimum Diploma in Accountancy
• PC literate and proficient in ACCPAC software
• Hardworking, meticulous, responsible and able to multi-task
• Able to work independently, has initiative and able to work well with all levels of management & staffs
• Any other ad-hoc duties as assigned by superiors
• At least 3 years of relevant experience; with construction project background and able to start on short notice or immediate will have an added advantage
• Able to start work immediately / within short notice will be an advantage.

We offer alternate 5.5 days week and transport to nearest MRT (Yew Tee)