Total 12 fb tourism hospitality job vacancies in Others category in manchester m1 1aa greater manchester m1 1aa

The Bull & The Hide is located near London's Liverpool Street station, The Bull is a vibrant, traditional-style pub known for its extensive selection of beers, ales, and wines. We're also proud to offer 10 delightful boutique rooms and suites for guests. If you have a passion for hospitality and a warm welcome, we're looking for dedicated individuals to join our team.

We can offer you:


Up to £12.00 plus TRONC
35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
Access to Wage Stream to help you with those unexpected nasty bills
A great refer a friend scheme
Flexible hours to suit you and your work/life balance
Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)


We're looking for our waiting team to:


Put our guests first
Bring your best self to work
Get to know are guests, who they are and what they like
Be responsible and follow the pub’s processes to stay safe and enjoy your work


In this role we need a waiter / waitress with:


A friendly face to welcome our guests
High standards and attention to detail
An enjoyment of making people happy
Own transport to get to and from work


We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, hope@balfourhospitality.com with any requests.

Overlooking the iconic Smithfield Market in the City of London, Balfour St Bart's is where Balfour Winery's London adventure begins. As a popular bar, restaurant, and celebrated wedding venue, we take pride in offering outstanding food and an impressive range of craft beers, ales, signature cocktails, and, of course, English wine. If you're dedicated to excellence, we'd love to welcome you to our team.

We can offer you:


Up to £12.00 plus TRONC
35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
Access to Wage Stream to help you with those unexpected nasty bills
A great refer a friend scheme
Flexible hours to suit you and your work/life balance
Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)


We're looking for our waiting team to:


Put our guests first
Bring your best self to work
Get to know are guests, who they are and what they like
Be responsible and follow the pub’s processes to stay safe and enjoy your work


In this role we need a waiter / waitress with:


A friendly face to welcome our guests
High standards and attention to detail
An enjoyment of making people happy
Own transport to get to and from work


We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, hope@balfourhospitality.com with any requests.

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

The Financial Controller will maintain all effective controls and be responsible for the timely completion of the management reporting for the hotel, in accordance with objectives set by the Finance Controller, including, Month End, Balance Sheets, VAT Return, Cash Flow and Audits

Duties and Responsibilities:


Ensure the month end P&L is produced on time, with all accounts accurately viewed and reconciled to ensure that accurate reflection of the Hotel true financial results.
Reconcile all Balance Sheet Accounts monthly
Liaise and co -operate with both internal audit and all External audit bodies.
Ensuring that an effective program of on property audit is in place
Assist in the preparation of Budgets, Forecasts and Call Over’s
Review management information, financial operational controls & processes


Skills & Experience:


Finance Qualification: CIMA, ACCA or AAT (or equivalent)
Ideally having worked in a similar accounting role
A person with hunger to progress, energetic, persistent and an inquisitive mind.
IT skills include MS Excel and MS word.


What do we offer:

Our Financial Controller receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Financial Controller and join our team!

Guest Service Manager, Immediate Start

The Lincoln Suites, Kingsway (Holborn)



Our 2 Apart-Hotels are based in the heart of London – The Lincoln Suites in Holborn & Stow Away in Waterloo.

Both properties have together 74 suites & studio apartments which come fully equipped with everything our Guests will need to make themselves settle in and feel at home – a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your Guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Both hotels are managed by Cycas Hospitality – We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you have a hands-on approach, always come to work with a smile and want to make sure everyone around you leaves a smile as well than read on – you are just the character we are looking for. We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

About the role

Reporting to the Senior Duty Manager, you will lead our team on shift to deliver exceptional guest experiences, placing our guest satisfaction at the heart of our team service. You will do this through being a great team leader, motivating and coaching your colleagues to deliver our world of care promise. Above all else you will bring a sense of fun and optimism to your role, helping to maintain a positive atmosphere that exists across our teams.

What you should bring to our team:

● You will possess excellent communication skills.

● Your love for making guests stays memorable.

● Through your past experiences you can demonstrate how you have assisted with the training and developing of a team with a focus on providing exceptional guest experiences.

● Being proactive and completing tasks efficiently and following up where necessary.

● Proficiency with MEWS preferred but not essential.

Excellent Company Benefits


Immediate Start
Full Time £30,282.00 per annum.
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program.
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
We take having fun seriously.


About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Reservations Manager (Full-Time)

Salary: Up to £38,000 per annum

Location: Aldgate East Onsite

All the perks you deserve:

• Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.

• Access to 50% off at Hyatt Restaurants & Bars worldwide.

• Team meals on duty, cooked by our top chefs.

• *Recruit a Friend scheme - £350 in your pocket.

• Keep your vibes positive with free counselling sessions through our health plan.

• Access to Free Medical healthcare plans.

•Workplace pension scheme.

• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.

• Continuous learning & development opportunities.

* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.

An awesome role for an awesome professional

Our Reservations Manager will direct the activities of the Reservations Department, and be responsible for the overall planning of groups, transient reservations and maximising inventory. Working closely with the central reservations and front office teams to convert transient reservations, you will drive group sales strategy in liaison with the hotels Front Office Manager, whilst maximising sales opportunities by passing all sales leads for new business to our dedicated sales teams.

This is an exciting reactive role that will support the established quality and guest service standards and departmental revenue and profit goals. You will work with our Front Office Manager to ensure the agreed strategies are executed for pricing, management of room inventory and/or the yield hurdle points, distribution OTA channels and market segment mix. You are key in ensuring the hotel capitalises its opportunities and maximises its revenues relating to all reservation channels.

Yours will be an extraordinary role:


Maximise conversion of all direct booking enquiries through electronic or voice channels.
Maintain procedures for security of credit and financial transactions, guest security/data protection.
Use company and Hyatt tools and systems and processes (Opera, Reserve, Hysat, Prio etc ) to maximise revenue.
Assist with developing plans to increase occupancy and ADR.
Support the Cluster Revenue Manager, by implementing the agreed revenue strategies via use of revenue systems on a daily basis. This includes the responsibility for any agreed manipulation of the yield hurdle points and daily inventory balancing where appropriate.
Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
Manage all offline channels and any rate parity issues. Including but not to limited to room types and sells strategy.
Manage contracting relating to direct Group sales.
Manage incoming reservation enquiries and secure business in line with agreed strategies, booking policies and procedures.


Ours is no ordinary hotel!

The 280-room Hyatt Place London City East – is managed by the award winning Cycas Hospitality, ours is the first property under the Hyatt Place brand in Central London. The hotel occupies a prime position in the bustling district of Aldgate on Whitechapel road, close to brick lane and minutes from the heart of London’s Financial district. Set across nine floors, the hotel features a stunning Skyline bar & terrace - PocketSquare, alongside our Sicilian Restaurant - Zoom East - a vibrant art led restaurant space, with private dining room – the orangery with its own external courtyard.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best purposeful hotel experience for the most selective of smart self-reliant business travellers, then please read on as you’re somebody we want within our Hyatt Place team.

INTERESTED?? CLICK APPLY NOW

About Cycas Hospitality

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 40 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.

We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments. Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.

Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Nights Supervisor

Salary: Up to £30,000 + Room Service Charge*

All the perks you deserve:


Specific monetary incentive schemes for upselling from the day you start!
Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels & our growing Cycas Hospitality Hotels worldwide.
Free Meals on duty
Fun wellbeing days and employee engagement calendars
F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
*Recruit a friend scheme - £350
Uniform Provided.
Workplace pension scheme.
Continuous Learning & Development opportunities with a personalised development plan


About Hyatt Place - London City East

The 280-room Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.

How will you shine!

The Front Office Team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make them stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
Becoming a brand ambassador, embodying the ethos and culture values.
Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London.
Ensuring that all guests have the appropriate credit facilities established.
Handling all payment transactions and billing
Assisting guests during their stay and handling guest needs
Maximising revenue opportunities through up selling
Providing all required information about the Hotel, available services, and facilities.


What are we looking for?

We are looking for a fun and creative team player. Ideally you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for all guests, you will have a warm, people-oriented demeanour, a team-first attitude, Positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, the ability to stand, sit or walk for extended periods of time across a work shift.

INTERESTED: take your next steps, apply today, and start your journey with Cycas Hospitality and Hyatt Hotels (Conditions apply).

* T&Cs apply. * Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata basis. *Service charge terms and conditions apply.

About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom. ***

Our 2 Apart-Hotels are based in the heart of London – The Lincoln Suites in Holborn & Stow Away in Waterloo.

Both properties have together 74 suites & studio apartments which come fully equipped with everything our Guests will need to make themselves settle in and feel at home – a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your Guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Both hotels are managed by Cycas Hospitality – We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you have a hands-on approach, always come to work with a smile and want to make sure everyone around you leaves a smile as well than read on – you are just the character we are looking for. We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

About the role

Reporting to the Senior Duty Manager, you will lead our team on shift to deliver exceptional guest experiences, placing our guest satisfaction at the heart of our team service. You will do this through being a great team leader, motivating and coaching your colleagues to deliver our world of care promise. Above all else you will bring a sense of fun and optimism to your role, helping to maintain a positive atmosphere that exists across our teams.



What you should bring to our team:

● You will possess excellent communication skills.

● Your love for making guests stays memorable.

● Through your past experiences you can demonstrate how you have assisted with the training and developing of a team with a focus on providing exceptional guest experiences.

● Being proactive and completing tasks efficiently and following up where necessary.

● Proficiency with MEWS preferred but not essential.



Excellent Company Benefits


Full Time £30,282.00 per annum.
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program.
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
We take having fun seriously.

To ensure that the highest standards of food and beverage and hospitality are demonstrated at all times. To complete all relevant procedures in relation to the respective department as laid down by the company. Promotes the desired work culture around our company values.

PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests

FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.

ENGAGING -Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Key Relationships


F&B Supervisors
Head Chef
Suppliers
Colleagues
Team Members
Guests


Key Job Responsibilities


Bar Maintenance
Cellar Management
Assist with receiving and storage of goods
Maintain good food safety, hygiene standards and practices
Assists with preparations for food and beverage functions and service
Assists with cellar operations
Assists with the preparation of a food and beverage outlet for service including:

Cleaning f equipment
Cleaning and maintaining glassware and china fr service
Preparatin of bar station
Serving f beverages
Table service
Recrding of replacement stock
Billing prcedures of items consumed in line with hotel policy


Establishes and maintains effective employee working relationships
Attends and participates in daily briefings and other meetings as scheduled


Accountable for:

Self-Management


Comply with hotel rules and regulations and provisions contained in the Employee Handbook
Comply with company grooming and uniform standards
Comply with timekeeping and attendance policies
Actively participate in training and development programmes and maximise opportunities for self-development


Customer Service


Demonstrate service attributes in accordance with industry expectations and company standards to include: -

being attentive t guests
accurately and prmptly fulfilling guest requests
understand and anticipate guest needs
maintain a high level f knowledge which will enhance the guest experience
demnstrate a service attitude that exceeds expectations
take apprpriate action to resolve guest complaints


Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
Be able to promote the hotel products and services
Maintain a high level of product and service knowledge about all Cycas Hospitality hotels and Marriott Hotels Group hotels in your region

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Night receptionist/Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the night. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Serve food and drinks in the bar and restaurant
• Start every stay right by swiftly checking guests following Brand Standards
• Running night audits and the ability to run shifts on your own
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• May involve some lone-working
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed
• Ensure all transactions as posted to rooms correctly and all payments follow the Heeton standard operating procedures.
• Take pride in your appearance and place as a brand ambassador
• Help support the team in setting up and serving breakfast

Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Hospitality experience advantageous
• Must speak fluent English
• Flexibility - this is a night shift-based role

Why you should apply

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels and IHG employee travel Programme
• Life Assurance, Income Protection and Employee Assistance Programme
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington.

At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family.

We offer a range of benefits


Employee and Friends & Family rates across Cycas Hospitality Hotels
Cycle 2 work scheme tax-free
Optional free medical healthcare plans
Pension Scheme
Ongoing career development
Continuous Learning & Development opportunities


About the role

The Operations Manager’s core purpose is to:

Lead, inspire and develop the right employee culture. Our Cycas Spirit is key to the success of this hotel. The hotel team will in turn, reward you by exceeding profit and performance targets by delivering consistently high standards – because they love what they do! You must be an inspirational leader by role modelling and taking a hands-on and can-do approach. You will be fully responsible for the day-to-day operations of front office, housekeeping and breakfast operation. You will support the General Manager and drive the team to succeed. This position will involve a high degree of hands-on leadership and involvement. This is a dynamic role and you will need to be flexible to suit the needs of the business including shift patterns that includes weekends.

Key Job Responsibilities

Health Safety & Security ✓ Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety ✓ Familiarise yourself with emergency and evacuation procedures ✓ Ensure all security incidents, accidents and near misses are logged and brought to the attention of your line manager

Revenue:


To ensure the team is aware of hotel availability and take every opportunity to maximise room sales.
To increase room revenue by managing effectiveness of room category upselling
To have a full understanding of all systems and programs
To display a pro-active and innovative approach to skills development and standards enhancement within your team
Display a pro-active and consistent approach to stock control, cost control and cash control.


People:


Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members. Provide coaching and regular feedback to help manage conflict, improve team member performance and recognise good performance
Train, and motivate hotel staff to achieve hotel goals. Ensure staff have the information, market data, tools and equipment to successfully carry out job duties
Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Ensure that the team are developed to provide a hospitable service in line with the operating standards.
To develop the team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
To actively support other departments and act when assistance is needed


Guest Experience:


Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest’s complaints or concerns in a prompt and professional manner
Review guest feedback and implement strategies for continuous improvement
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests
Lead marketing efforts to upsell guests on hotel services, offerings and amenities
To ensure that the operation runs smoothly from the guest perspective with the main focus on guest services desk and breakfast/evening reception areas
To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to the line manager for the enhancement of customer expectation.


Responsible Business:


Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owner’s policies and procedures and regulatory requirements.
Maintain relations with outside contacts
Comply with local laws regarding health, safety and alcohol services
Maintain a focus and commitment to operating a ‘green’ hotel • Perform other duties as assigned


About you


Minimum 1-2 year’s hotel management experience within the London market
Keen ability to analyse performance metrics
Know how to manage budgets to achieve optimal returns
Candidates with a strong Front office background are preferred
A good working knowledge of Mews PMS is desired
Previous work experience in a Boutique Style hotel is desired but not essential


Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. Our purpose to develop and inspire Europe’s best hospitality team. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

*All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.*

Courtyard London City Airport - Breakfast Host



Is now the time for a new challenge? Join us on this journey – people first!

Our FOOD & BEVERAGE team will create a memorable guest experience in our food outlets and we are currently recruiting for a BREAKFAST HOST.

Full time position/Flexible hours available- Early shifts availability



WHAT WE OFFER


Competitive Salary and Service Charge paid on top
Working Pattern that suits you – we are looking for full time or fully flexible team members to join
Complementary stay after your probation period
Cycas smiles Reward & Celebration program
The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
Feed your wanderlust with discounts in over 8000 hotels!
Continuous paid Training and Development opportunities
Free Healthcare plan
Meals On Duty




WHAT YOU SHOULD BRING


Customer Service experience, preferably in a Marriott Brand, but not essential
Previous experience of a similar role is preferred but not essential
Ability to work in a dynamic and fast-moving environment
Have high energy and a fearless do-it-yourself attitude
Desire to learn and develop
Flexibility in working hours with early starts and late finishes




The new-build 184-room Courtyard London City Airport is managed by Cycas Hospitality and is Cycas’s first property under the Courtyard by Marriott brand. The seven-storey property will incorporate a ground-floor restaurant and meeting facilities. We are located just moments from London City Airport, the hotel will be a timely addition to the airport’s infrastructure as it undergoes a £500 million redevelopment, which is set to quadruple the size of its passenger terminal.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience for the new world of business travel so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our Courtyard by Marriott team.

At Courtyard, we share the same passion for moving forward, for never settling, and because when our guests succeed, we succeed.



WHAT YOUR DAY MAY LOOK LIKE


Work in the day-to-day operations of the bar & restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding our guest’s expectations.
Taking, preparing, and serving orders
Ensuring that the breakfast buffet remains well-stocked at all times.
Resolve customer complaints promptly and according to our hotel standards.
Making sure that all servicing & kitchen equipment are clean, well maintained and meet all hygiene, health and safety regulations paying special attention to possible health hazards and code violations.
Maintain cleanliness of the fridges, dishes and overall bar and restaurant furniture.
Keep up to date on all F&B trends to deliver keep competing within the market. As one team we would like to use all creativity we have in the team to be at our very best!
Act like the ‘Host’ of the F&B outlets and follow the Company procedures.
Answer incoming phone calls




Cycas Hospitality is a gift for any hospitality professional. Over the past 13 years we’ve created an innovative hotel management company.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

As Operations Manager, you’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, drive the development of people, create and maintain a memorable guest experience, execute brand standards, and build awareness of the hotel and brand in the local community. You may act as the General Manager in his/her absence.

Why work for us:

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

What we need from you

• Previous management experience as an Operations Manager of a mid-market branded hotel.
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• High level of commercial awareness and sales capabilities
• Experience in managing people and developing people
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What you will be doing

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR-related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.
• Maintain relations with outside contacts
• Act as public relations representative to raise awareness of the hotel and brand in the local community
• Drive team member involvement in community organisations, activities and businesses
• Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as the manager on duty

Guest Experience

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Financial

• Support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process