Total 11 customer service job vacancies in Others category in somerset ta5 1uf

Service Care Solutions is working alongside a well-established law firm, based in Somerset, which needs a Private Client Solicitor to join their growing team. This is a fantastic opportunity for an ambitious solicitor with expertise in private client law to work on a diverse range of matters.

The salary for this role is £45,000 to £60,000. The salary will be dependent on PQE and interview performance.

Key Responsibilities Of The Private Client Solicitor Role:

• Manage a diverse range of private client matters, including wills, probate, trust administration, lasting powers of attorney, and estate planning.
• Build and maintain strong relationships with clients, offering them a high level of personal service and trust.
• Contribute to business development, including client retention and local networking.

Key Requirements:

• Qualified Solicitor (ideally 3+ years PQE) with experience in private client law.
• Strong knowledge of wills, probate, and estate planning matters.
• Excellent communication and client-facing skills, with the ability to explain complex matters in a clear, empathetic way.

Benefits Included With The Private Client Solicitor Position:

• Work-life balance: We offer flexible working arrangements and a supportive team culture.
• Career development: Opportunity for professional growth and training.
• Location: Enjoy living and working in beautiful Somerset - hybrid working

If this Private Client Solicitor role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Team Leader

On-months contract

Somerset

Role purpose
Supervise a multi-disciplinary team of Planning Technicians to deliver an efficient, high quality, continuously improving service across a wide range of service requests from general enquiries to the validation, registration and processing of planning applications, ensuring legal requirements are met and legislation and local or national policies are complied with.
To act as the site systems administrator and to work with other systems administrators to develop and manage the relevant planning software system to ensure it remains up to date with regard legislative changes and to enhance the efficiency of the Service to ultimately achieve a better quality of service to the public.

Qualification
Essential
* Educated to A-level standard or equivalent experience.
* GCSE in English and Mathematics or equivalent experience.

Desirable
* Business Administration/IT Level 3 Qualification
* ECDL

Knowledge
Essential
* Knowledge of planning legislation to provide detailed advice with regard validation of planning applications including process and procedural matters.
* Knowledge of democratic processes

Desirable
* Thorough knowledge of IT packages in particular Microsoft Office, planning software, document management systems, public facing planning solutions, Sharepoint and GIS. Covering all modules for Development Management, Enforcement, Appeals and TPO's.
* Knowledge of Access/Crystal Reporting and Database Administration

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Conservation Officer

On-going contract - Inside IR35

Taunton

About the role

To support the Council's delivery of the development management service through the effective handling of planning and heritage casework, provide technical advice to customers and the Council in all aspects of the conservation of the historic environment, encompassing historic buildings and conservation areas, archaeology and the wider historic environment.

Responsibilities

• Ensure compliance with all relevant legislation, organisational policy, and professional codes of conduct to uphold standards of best practise.
• Deliver the aims of the council's equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do, ensuring team members are also aware of their responsibilities and maintaining their understanding that Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.
• To evaluate and make recommendations on applications relating to planning and historic buildings and/or affecting conservation areas, parks and gardens and other applications, provide specialist advice to professional colleagues, contribute to in-house education and training events, appeals, enforcement cases/complaints and other work as may be allocated.
• To provide planning and heritage advice to those visiting, writing to or telephoning the team efficiently and courteously on planning matters, historic building repair and maintenance. Provide advice in relation to enquiries from Members, various interest groups and individuals on planning and heritage proposals, whilst always having regard to the implications of advice given.
• To provide evidence for appeals and attend Hearings and Public Inquiries as the Council's professional witness.
• To review conservation areas and produce proposals for their designation and amendment, to include the production of Conservation Area Appraisals and Management Plans.
• To assist with the promotion and administration of the production of a register of locally listed buildings for Mendip District
• To work with Mendip's communities on projects related to the conservation of the historic environment, for example, Village Design Statements, Parish Surveys etc

Qualifications

• Relevant degree or experience
• Eligibility for Chartered Membership of the RTPI or IHBC
• Corporate Membership of the RTPI (desirable)

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967.

Development Manager
Permanent Opportunity £35k to £43k
Weston-Super-Mare/Portishead

About the role
As Project Manager (Development Manager), you will join the New Business Team within the wider Development function. You will support the team to identify and secure new development opportunities across the West of England and Sedgemoor.

Your role will include appraising and progressing these schemes through into approval and contract before handing over to our delivery team.
The schemes will comprise a range of opportunities including:

• S106 schemes.
• Land-led sites.
• Package deals with developers.
• Off the shelf purchases.
• Regeneration schemes and repurposing of our existing land ownerships.

You will be focusing on affordable tenures only.
If you are excited by the challenge of joining a progressive housing association with a rapidly growing development pipeline, we look forward to hearing from you.

Responsibilities

• To support the identification of new development opportunities through site finding, S106 bidding and working with our development industry partners to identify potential package deals.
• Test viability and deliverability of opportunities by undertaking site visits, reviewing scheme documentation and undertaking scheme financial appraisals.
• Assist with the preparation of scheme approval reports - according to relevant approval 'gateway'.
• Provide information to support the grant claim process and ensure records withstand audit scrutiny.
• Instruct and manage consultants and contractors appointed throughout the development process in accordance with our procurement and financial regulations.
• Support the wider business with rent setting, forecasting and cashflow, audit and charging.
• Assist with the delivery of new homes as and when required.
• Build and maintain effective relationships

Qualifications

• Demonstrable experience of working as part of a team where the flexibility to cope with changes to work plans at short notice was required.
• Experience of working with a wide range of contacts, internal and external stakeholders.
• Experience of working in social housing environment.
• Understanding of requirements to secure grant funding from Homes England and Local Authority partners.
• Experience of using Proval LS and Sequel or similar software.
• Knowledge and familiarity with the operating geography

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967.

Asset Lead

On- going contract Inside IR35

Somerset

About the role

Lead a team of Asset Surveying professionals and data analyst(s), who undertake condition and compliance surveys to the Council's housing stock, ensuring the housing landlord stock portfolio meets regulatory and legislative requirements and maintains value of its asset base.

Responsibilities

• Manage the provision of building surveying and asset management activities for the HRA Housing Assets including Client leadership, project feasibility, scoping, design, and component specification for a wide range of building construction workstreams.
• Ensure stock condition surveys and validation surveys are undertaken to facilitate accurate work programmes to be produced, and updated Business plans to be developed and approved. Management of the stock condition survey process, including the collection, identification and measuring of building attributes, assessing remaining life and checking the accuracy of existing stock condition data.
• Technical subject matter expert for building surveying activities (e.g. building pathology, stock condition and validation surveys, wayleaves, option appraisals, permissions, land ownership, etc.).
• Manage risks relating to building fabric or structural failure through diagnosis and response to emerging issues (e.g. fire or storm damage to buildings, observed deterioration of fabric or structural components).
• Lead the options appraisal of assets to ensure they represent VfM (Value for Money), identifying options for potential disposal.
• Undertake Energy Assessments ensuring data is accurately recorded, and energy performance certificates are made available

Requirements

• HNC in Building Surveying or equivalent qualification.
• Evidence of continuing development of professional skills.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Lettings Manager
Taunton, Somerset
Temporary, 3 Month Contract (Cover for absence - possibility for extension)
Full Time, 37 hours a week, 0800-16:30
Hybrid Working Available - 3 Days Per Week in Office
Basic DBS Required

We are seeking an experienced Lettings Manager to lead the Housing Lettings Service. The organisation owns and manages approximately 5,600 tenancies. There are four members of staff in the lettings team (including the manager). The annual staffing budget is £203K along with is circa. £70K of annual revenue expenditure. This role is crucial in ensuring timely relets of void council homes, managing around 400 properties annually, and minimizing rent loss through efficient processes. You will ensure compliance with the Homefinder Somerset Policy and Allocations and Lettings Policy, adhering to CORE requirements and the Regulator of Housing's Consumer Standards on lettings and voids.

Key Responsibilities:

• Uphold and promote the council's equality, diversity, and inclusion policies; ensure health, safety, and wellbeing; and embody organizational values.
• Manage a team of letting officers, provide technical advice, and ensure performance targets are met. Coordinate the voids and letting process, manage transfers between council properties, and liaise with the Sheltered Housing and Extra Care Specialist.
• Develop and implement compliant Lettings policies and procedures, and oversee the Lettings Service improvement plan.
• Monitor Key Performance Indicators, analyse data for ongoing improvements, and present findings to senior leaders and stakeholders.
• Ensure effective procurement and contract management, manage specific projects, and deliver a downsizing program.
• Engage with applicants, represent the Housing Service at various meetings, and lead cross-departmental collaboration for efficient lettings and voids processes.
• Oversee the Lettings Service budget, including staffing and grants.
• Coach and mentor teams, ensure workforce planning, and motivate employees to reach their full potential.
• Ensure legal compliance, stay updated on sector developments, and identify organisational impacts.

Requirements

• In-depth knowledge of Lettings Management and substantial experience in a senior role within a Lettings Service, ideally in social housing. Proven ability to lead and motivate staff, implement policies, monitor and exceed targets, and contribute to service improvements.
• Experience of monitoring, achieving, and exceeding individual targets.
• Experience of contributing to service improvements that takes account of the needs of diverse stakeholder groups.
• Detailed knowledge of relevant housing acts and codes of guidance, with experience in social housing or community-focused environments, especially working with vulnerable customers.
• Positive, outcome-focused approach; ability to develop effective working relationships; excellent written and verbal communication skills.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk

Senior Ecologist

3 months, Inside IR35

Somerset

About the role

The Senior Ecologist will provide professional ecological advice to the Council on planning and other ecological matters and ensure statutory duties under international, national and/or local legislation and policy are maintained. The position holder will assist the Principal Ecologist in the day-to-day management of the team and provide vital mentoring to junior Team members.

The Senior Ecologist will be a key advisor and assessor to at least one Planning Area of Somerset on all relevant environmental legislation and shall also regularly partake and occasionally lead on ecological field work.

Responsibilities

• Assisting the Principal Ecologist in the day-to-day management of the team, support the supervision as well as mentoring and the review and approval of work undertaken by Team members.
• Review planning applications, proposed plans, e.g. Minerals, Waste, Transport, Local, Neighbourhood, etc and provide professional ecological advice to the Council and ensure they maintain their statutory duties under international, national and/or local legislation and policy. Review submitted ecological information and assessed ecological impacts of proposed developments and plans against legislation, policy and best-practice guidance and appropriate planning conditions and recommend alterations to policies as necessary.
• Undertake Habitats Regulations Assessments and Ecological Impact Assessments (in accordance with Regulation 9 of the Conservation of Habitats and Species Regulations 2017 as amended) of plans, e.g. Minerals, Waste, Transport, Local, Neighbourhood, etc and projects, e.g. planning applications or Council schemes where required
• Assess the ecological impacts of plans and projects alone and in-combination upon the integrity of European and Ramsar sites and their qualifying features and in-combination upon the 'Favourable Conservation Status' of populations of European Protected Species (which are not a qualifying feature of a European site), eg impacts on species populations and their habitats, and ecologically support factors such as soils, air/water quality and landscape connectivity and structure.
• Recommend alternative strategies to projects or alterations to policies for plans as a result of the assessment.
• Consult with and obtain agreement from Natural England.
• Develop baseline environmental data, indicators, and targets for monitoring ecological impacts of plans or projects including innovative systems such as baseline modelling and ecological mapping to support Habitats Regulations and Ecological Impact Assessments.
• Develop procedures and processes as part of pilot projects for Government departments.

Qualifications Essential

• A degree in Ecology or a related subject or equivalent experience
• Holder of at least one Protected Species Licence, or able to demonstrate that they are working towards one.
• Professional membership of CIEEM or equivalent

Experience

• Significant experience in the Ecology industry, specifically in consultancy and Local Government.
• Experience using QGIS, MapInfo, MAGIG, Ordnance Survey Maps, The Natural England and Joint Nature Conservancy Council website and others.
• Analysing, scrutinising and evaluating a range of ecology reports.
• Experience undertaking a range of protected species surveys.
• FISC Accredited and experience in undertaking habitat surveys based on UKHab definitions.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

NSSS Technical Lead
Permanent
Bridgewater

Job Purpose
This post has the responsibility to ensure delivery of all the engineering from all parties up to delivery to Site (HO3) in accordance with the overall Project schedule (delegation/support taken from the Building Coordination Managers). This post will ensure planning and delivery of design and engineering is performed in accordance with all safety, quality and cost parameters to meet the needs of the Project.

Responsibilities

• Oversee the resolution of NSSS large bore, small bore and instrumentation piping related topics and Technical Queries.
• Responsible for the timely turn-around of contractual correspondence linked to engineering issues (TQs, EWNs, CEs, etc.).
• Close cooperate with NSSS Configuration and Open Point Manager for all topics in the responsibility of the Technical Leader, evaluation of remaining risks and schedule /cost impact
• Ensure with Project Engineers that proper engineering support is provided throughout all activities by all design contributors.
• Support the EM through the governance routes for engineering matters (e.g. technical: preparation of CMB papers, commercial: preparation of PWR's and PCR's, related to design delivery and changes in schedule)
• Ensure design interfaces and supplier feedback are effectively managed and controlled.
• Inform management with reports / progress reporting (where applicable and to be defined)
• Preparation of trackers for schedule and maturity analysis, etc.
• Any other specific duties that the Engineering Manager discharges to the TL.
• As of today the main topics

Knowledge

• Mechanical Engineering Knowledge in general, experience of the design, manufacture and installation of small bore and large bore piping, and instrumentation cabinets, ideally in a nuclear application.
• Track record of delivering technical expertise in projects within a technically complex and dynamic environment, whilst ensuring high levels of safety, security and environmental responsibility, ideally within the Nuclear Energy sector or similar regulated environment.
• Demonstrable awareness of integrated management system and the different policies, procedures, standards and documents applicable to technical and contractual management.
• Experience of successfully engaging groups of stakeholders and facilitating issues resolution.
• Good presentation, influencing and facilitation skills. Excellent communication and organisational skills, able to develop relationships and maintain effective networks.
• Strong numerical and analytical skills.
• Degree and chartered status in an engineering, construction or other related field.
• Knowledge of CDM Regulations

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Housing Options Officer
Taunton, Somerset
4 week contract
Hybrid - 2 days a Week in Office
Full - Time, 37 hours, 09;00-17:30

My client is looking for an experienced Housing Options Officer to start immediately. The client has stressed that driving and access to a vehicle is essential, as is a basic DBS and experience with housing I.T systems Locata/HP2.

Main Responsibilities

• Provide housing office and assistance to customers in line with current legislation and the organisation's policy, providing a professional, sensitive and confidential service
• To take proactive steps to comply with the Homelessness Reduction Act 2017 and be responsible for the decision making process under act.
• To meet the organisation's obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance
• Act as a caseworker to customers who approach the organisation with a housing need and assist them where appropriate, to retain their existing accommodation or advise them of the full range of alternative housing options available
• If the customer is threatened with homelessness or becomes homeless, to complete a personalised housing plan in writing, giving details of the advice and options and regularly review individual plans

Essential Requirements

• Awareness of the Housing Act 1996 and the Homelessness Reduction Act 2017 and its implementation
• Housing experience/experience of Homelessness legislation and practice, and providing housing advice
• Experience and knowledge of areas related to homelessness prevention such as employment and relationship issues
• Experience of working with Locata/HP2 housing systems

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Job Advert: Innovation Developer
Company: Lincolnshire Police
Location: HQ/Hybrid
Introduction:
Lincolnshire Police is seeking a highly skilled and innovative individual to join our Digital Innovation team as an Innovation Developer. This temporary position offers an exciting opportunity to work within our Digital and Data Solutions Directorate, contributing to the development and implementation of cutting-edge solutions to enhance operational efficiency and service delivery. If you have a passion for technology, a drive for innovation, and the ability to transform technical requirements into practical solutions, we encourage you to apply!
Job Purpose and Scope:
As an Innovation Developer, you will be responsible for coding, developing, and configuring applications within a Microsoft Azure platform environment. Your role will involve collaborating closely with stakeholders to understand their requirements, analysing content needs, and recommending solutions within specified timeframes. Additionally, you will play a key role in scoping out potential Microsoft 365 developments, focusing on automating and integrating various Microsoft Teams, SharePoint, and Power Platform functionalities.
Core Work Areas:

1. Configuring business SharePoint online systems to specified Force-wide requirements.
2. Managing permissions and migration activities from older sites and shared drives into M365 solutions.
3. Developing new web components using XML, .NET, SQL, C#, JavaScript, HTML, and low code/no code systems.
4. Designing, coding, and implementing scalable applications.
5. Extending M365 functionality using workflow, forms, web parts, Power Apps, MS Teams, M365 apps, and SharePoint.
6. Testing and debugging code.
7. Maintaining and updating SharePoint applications for the Force.
8. Analysing and optimising business and technical processes.
9. Using appropriate software development kits (SDKs) and tooling.
10. Using SharePoint framework development tools and libraries.
11. Providing technical support and knowledge sharing on .Net, Power Platform, Web API, and Microsoft capabilities.
12. Analysing and resolving complex service queries.
13. Undertaking analysis of business requirements and maintaining a focus on delivery priorities using agile methodologies.
14. Providing technical input for application development activities, including designing integrations and proposing technical development procedures and standards.
15. Maintaining information systems used across the police force.
16. Designing, building, and testing solutions using the Microsoft Power Platform.
17. Supporting the deployment of Power Apps from various sources.
18. Enabling officers and staff across the Force to use solutions effectively.
19. Supporting the development of the change management process.
20. Providing technical support and analysing error trends to minimise downtime.

Contact Details:
To apply for this role, please submit your CV and cover letter to Lewis.Ashcroft@Servicecare.org.uk. For any inquiries, please contact Lewis Ashcroft at 01772 208962

Proud member of the Disability Confident employer scheme

Brook Street are looking for enthusiastic individuals who are looking for a new customer service role in an exciting industry. We have numerous full and part time customer focused roles for a Public Sector client based in Bath.

Role: Customer Service Assistant

Location: Bath , BA1 - city center based

Pay rate: £11.10 an hour - weekly pay on Friday

Start date: Jan / Feb 2024

Contract : temporary rolling contract

Your role being the face of the service will involve providing a professional face-to-face service supporting the public with their visa and citizenship applications. You will also work part of a team, helping customers, resolving issues and ensuring each individual receives a professional, efficient and considerate customer experience.

These roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving i would love to hear from you. Just some previous customer service / call center experience is necessary and a keen ambition to work.

location: Northgate house, Bath B1 1RG

pay rate: £9.90 per hour / weekly pay

hours: varied FT and PT contracts available (dependant on availability - please state which you would like to go for when enquiring about the role)

As the right candidate, you will have:

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues
• Basic IT skills, as full appropriate systems training will be provided before you start
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
• Excellent organisational skills with great attention to detail
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
• The ability to understand and apply corporate policies and procedures consistently

Desirable, but not essential, experience in:

• Working in a customer-facing environment
• Working in a high-volume processing environment.

Responsibilities in depth:

• Capture and process information as part of a process using various systems (full training provided)
• Act as a first point of contact for the public
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved.
• Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot.
• Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or email me directly. I'm excited to hear from you!

For specific questions related to the role, contact