Total 6 customer service job vacancies in Others category in bethesda maryland

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty area:
Stakeholder Partnerships, Education, and Communications (SPEC)

Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.

SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.

To learn more, check out the IRS.gov VITA site here: Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)

The following are the duties of this position.

• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.
• Coordinates with such functions as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains expertise with multi-media communication tools to ensure effective dissemination of corporate messages to assist partners in promoting voluntary compliance. Identifies and addresses the need to form teams/task forces on systemic or stakeholder issues. Participates, facilitates or leads teams or task forces to develop internal plans/strategies.
• Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Convenes/ conducts focus groups and approved surveys to develop or design new strategies or revise existing ones. Works with partners to utilize relevant data to develop marketing and implementation strategies. Reviews and analyzes survey data to recommend improvements to existing products and services.

As a Administration Officer your duties may include but are not limited to the following:

• Analyzes, evaluates, and manages accounting and control systems to maintain proper financial balances, distributes resources to all activities within planned limitations, and ensures that maximum benefits are obtained from resources.
• Provides advice and counsel on a range of administrative and operational management support issues (human resources and material needs, human resources availability, administrative support matters, etc.), policies, programs, objectives, and plans.
• Conducts personnel-related activities as requested to include preparation of personnel actions, position descriptions, award justifications, and other personnel related documents ensuring completeness, accuracy, and inclusion of supporting documentation.
• Responsible for overall organizational procurement activities.
• Ensure travel arrangements for program staff and cooperators are made in accordance with Federal Travel Regulations, Department and Service policy.

• Identify and evaluate problems impacting a wide range of complex natural resources and diverse and sometimes competing land user and land use objectives.
• Utilize Farm Bill business automation tools and financial management technical applications.
• Provides contracting, Farm Bill automation tools and financial management application and soil and water conservation training to NRCS personnel area-wide.
• Collaborate with individuals, groups, and state government and local organizational representatives involved in diverse and competing land-user and land use objectives.

The major duties of the Conservator (Furniture/Wooden Artifacts) position include, but are not limited to, the following:

• Provide technical and specialized assistance to the Supervisory Curator.
• Responsible for determining the nature and extent of treatment needed for an object.
• Carries out treatment procedures for restoration or preservation of an object.
• Prepares technical reports.
• Manage contract conservators; including determining what treatment is needed, identifying the correct contractor, and direct, evaluate, and accept their work.

• The duties may include, but are not limited to:
• Formulates Agency budget policy; coordinates, interprets, and prepares formal Agency budget proposals and requests, both for annual appropriations and emergency funds.
• Directs and oversees the development, preparation, and review of all budget planning and presentation documents and materials.
• Determines the availability of funds, including appropriated reimbursable, trust, user fee, and transfers from all sources to meet Agency program and administrative needs.
• Evaluates and recommends allocation adjustments or transfers between programs, units, or locations and directs the implementation of approved recommendations.
• Serves and key spokesperson for the Administrator and Under Secretary in dealing with the Department Budget and Program officials, 0MB, and Congressional Appropriations Committees.
• Oversees the development and approval of jacketed correspondence having budgetary implications for the Administrator, Under Secretary, and the Secretary.
• Directly supervises the BPAS staff and advises other APHIS staff in the budget policy formulation, justification, and management activities.
• Assigns and reviews the work of staff to ensure timely performance, soundness, and value.
• Initiates recruitment actions for job vacancies. Evaluates applications, conducts interviews, and recommends selections.

• Plan and formulate policy for APHIS programs that promote compliance with and enforcement of animal and plant health inspections, laws and regulations, Agriculture-focused emergency programs, agricultural bioterrorism, and homeland security;
• Acts as the Agency's primary enforcement liaison for the Agriculture Quarantine and Inspection (AQI) activities and works closely with the Department of Homeland Security's (DHS) Custom and Border Protection (CBP) and,
• The Bureau of Immigration and Customs Enforcement (BICE), the Food and Drug Administration (FDA), and other agencies in carrying out the regulatory mission.
• Serves as the APHIS Small Business Regulatory Enforcement Fairness Act (SBREFA) Ombudsman, and, in this capacity, coordinates APHIS's timely response to SBREFA complaints and preparation of APHIS's Annual SBREFA Report
• Oversees the Designated Agency Safety and Health Official (DASHO) responsible for ensuring that proper control measures are taken to minimize the hazards and to keep exposures within tolerable limits regarding
• work activities involving exposure to a wide range of job-related hazards, and providing advice on a range of issues pertaining to employee safety and well-being,
• Provides leadership in extending emergency and regulatory compliance programs and services by fostering and developing rapport and cooperation with federal and state entities and other interested groups and individuals,
• Communicates APHIS objectives to various representatives with an interest in the protection and transportation of agricultural commodities nationally and internationally.
• Assumes responsibility for coordinating and overseeing regulatory administrative and management operations, directing strategic planning process, and preparing budget requests and performance reports.
• Leads the following APHIS-wide emergency and regulatory compliance enforcement and associated support activities: Emergency Management, Safety and Security, Regulatory Enforcement, and Agricultural Select Agents and Toxins.