The EPR implementation forms an integral part of an innovative and exciting Clinical Transformation programme that will enable delivery of the ePMA functionality required to deliver excellent patient care. Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Maintenance Team Member - Full Time

Holiday Inn London - Sutton

Check out the hotel on our virtual tour!

The Opportunity

We are seeking a skilled and motivated Hotel Maintenance Team Member to join our team. As a member of the hotel maintenance team, you will be responsible for carrying out a range of maintenance and repair work to ensure that all equipment and facilities are in good working order.

Responsibilities:

• Carrying out regular maintenance and repair work on the hotel's equipment and facilities, including plumbing, electrical, and mechanical systems.
• Responding promptly to any maintenance requests or emergencies, and addressing them in a timely and efficient manner.
• Conducting regular inspections of the hotel's facilities and equipment to identify any maintenance issues and ensure that they are addressed promptly.
• Keeping accurate records of all maintenance work, including expenses, work completed, and parts used.
• Assisting with the implementation of preventative maintenance programs to ensure that all equipment and facilities are well-maintained and in good working order.
• Assisting with the management of external contractors and suppliers, including ensuring that all work is completed to a high standard and within budget.
• Adhering to health and safety guidelines and ensuring that all maintenance work is carried out safely.
• Assisting with other tasks and projects as required by the Maintenance Manager or senior management.

Benefits

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a maintenance role in a hotel or similar environment.
• Strong technical skills and a good understanding of building and facility systems.
• Excellent communication and interpersonal skills.
• The ability to work well as part of a team.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• A good understanding of health and safety guidelines and procedures.

Hotel

Holiday Inn London - Sutton Hotel is located in the heart of Sutton, just a short walk from Sutton train station and in close proximity to the town centre's shops and restaurants. With fast trains to London Victoria taking just half an hour from nearby Sutton station, the hotel is ideal for exploring all that London has to offer. Both Gatwick (LGW) and Heathrow (LHR) airports are under a 45-minute drive away, and on-site parking is available at the hotel.

The hotel's Academy boasts eight versatile and naturally lit event spaces, perfect for everything from board meetings to receptions for up to 180 guests. Business travellers are conveniently located close to several corporate headquarters, and a Business Centre with printing facilities is available.

For those seeking a day out, horse racing at Epsom Downs is just a short drive away, while Chessington World of Adventures, Hampton Court Palace and Maze, and Centre Court tennis at Wimbledon can all be reached within 30 minutes by car.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

Salary

The on-target earning potential for this role is £28,832.00 annual salary, compromising of a base salary of £28,000.00 plus a qualified estimate of £832.00 gratuities per annum.

About the role

The IT Technician is a brand new role reporting into the IT Manager and will be based on site and will provide 1st and 2nd level IT support for staff and liaise with our 3rd party IT service providers. The role will assist in bringing more IT support in house, handle 1st and 2nd line issues and support with delivering IT projects.

The duties of our IT Technician include:

· Provide onsite IT support for staff.

· Build, roll out, and replace PCs and hardware/software.

· Set up and manage mobile devices and tablets.

· Liaise with 3rd party IT service providers to ensure smooth business operations.

· Maintain on-premise and cloud-based Active Directory.

· Manage user accounts including new user creation, and processing leavers and movers.

· Maintain an updated asset inventory, including PCs, phones, PDQs, and printers.

· Continuously improve IT documentation and policies.

· Assist Operations with daily IT issues as needed.

· Supporting and implementing new IT projects.

About you

· 2 years+ experience of 1st, 2nd line IT support.

· Good knowledge of Windows PCs, PC Builds, mobile phones, MS Office suite.

· Good knowledge of Active Directory, MFA, Azure AD / 365, Intune.

· Basic network awareness and troubleshooting skills.

· Familiarisation of TCP/IP, DNS, DHCP.

· Familiarisation of monitoring tools, ticketing software.

· ITIL certification (advantageous)

· Enthusiasm and willing to learn.

· Keen to work in a fast paced dynamic environment.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

Your New Role



We have a fantastic opportunity for a permanent Grounds Maintenance Operative to join our Ministry of Justice (MoJ) account in HMP Full Sutton, Moor Ln, Full Sutton, York YO41 1PS. This role is based on-site, which is not accessible by public transport so your own transport is essential.



The salary is £24,469.85 and there will be a need to work 1 in 3 weekends but this would be on a rota basis (and with an additional allowance of 15% of basic salary).



At Amey, we’re supporting our justice client, Her Majesty’s Prison and Probation Service (HMPPS) by providing them with safe, clean and efficient prisons. By using our facilities management expertise, we help keep 60 secure premises across England and Wales running smoothly.



Grounds Maintenance Operative plays an important part in ensuring the planned and reactive maintenance work within the prisons is carried out in a safe, compliant and timely manner.



The standard hours of work are 39 hours per week (across 7 days where a weekend shift pattern is in place).


You will be responsible for:

General maintenance, such as grass cutting, hedge trimming, clearing leaves and litter, verges, weed spraying, tree care, horticulture activities such as. planting, pruning and seeding.
Erect and dismantle equipment, operating light plant and power tools, undertake cutting equipment checks.
Setting out, making sports pitches including grass and tarmac with upkeep of artificial, synthetic pitches in recreational areas.
Painting sundry equipment.
Drainage works.
General good housekeeping, including litter picking around the grounds if required.
All other FM duties as required directed by team manager.
This role will also support both local and business zero carbon programmes, working towards zero carbon in a strategic and lean manner as and where it is appropriate.
Responsible for ensuring H&S standards are achieved across the contract.
What makes this role unique?

You will have a positive impact on the environment within the prison grounds, sometimes working alongside prisoners. Prison Security Clearance including Counter Terrorism Check will be required (Amey will support you through this process).



We want to hear from you if you have:

Full driving licence.
Knowledge and experience of gardening, horticulture operations and grounds maintenance type duties.
Weed spraying certificate.
Experience in operating light plant and equipment and wheeled tractors.
Understanding of Health and Safety Legislation.
Chainsaw Wind Blown Trees (CS 34) CS30/CS31
Chainsaw maintenance and Cross Cut.
Ladder use.
Ideally you will be qualified in the use of grounds maintenance machinery with experience in their use and knowledge of safety measures required.



In addition to this, it would be desirable if you are comfortable in a prisoner-facing environment and are confident to share skills and experience with others to help you hit the ground running, although this is not essential as we will provide you with the required development you need to bring you up to speed.



What we offer you?



When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

Career Development - Exceptional development and progression plan
Pension – Generous Pension scheme which we will contribute to
Holidays - Minimum 24 days holiday + Bank Holidays
Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
We embrace difference and support individuals to work in ways that work best for them.



We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.





Who is Amey?



We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.
Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.
We combine exceptional expertise in Consulting & Design, Advisory & Analytics, Transport Infrastructure and Complex Facilities to design, manage, and maintain clients’ assets throughout their lifetime.
Our leading data and analytics capability enable us to create transformative solutions that strengthen resilience and drive sustainable improvements.
To find out more take a look at our website Amey





Application Guidance



Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.



Apply today – We are excited to hear from you!



We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Proud member of the Disability Confident employer scheme

Glenthorne High School is a vibrant community where staff are appreciated and supported in their work. The school is well managed and pupil behaviour is excellent creating a calm environment where our pupils can achieve their full potential.
We currently recruiting for an enthusiastic individual with excellent IT skills. This is an exciting role working with a wide range of technologies, the successful candidate will work alongside a team of 4 to provide effective and efficient ICT support whilst being encouraged to contribute to future initiatives. The post-holder will based at Glenthorne High School visiting the Primary schools each week.
If you are an experienced and skilled IT technician looking to broaden your current knowledge who wants to be a part of a small and welcoming team, we would like to hear from you.
Glenthorne High School can offer you:
• Support for continuous professional development.
• The opportunity to work with colleagues who have a passion to inspire pupils.
• Well established behaviour management systems, pupils feel valued and supported and able to learn.
• Opportunity to take advantage of Benenden Healthcare at a discounted rate
• Salary Sacrifice schemes for: Electric Cars and Cycle to work
• Long service awards
• A 24/7 employee assistance programme which provides counselling and support / advice on a wide array of areas
Glenthorne High School is part of the Willow Learning Trust and is a National Teaching School with a specialism in the arts. The school is a mixed comprehensive academy with over 1700 pupils. This is a genuine opportunity to join a popular school and become an integral part of the academy's continuing success.

What skills and experience we're looking for

Glenthorne High School is a vibrant community where staff are appreciated and supported in their work. The school is well managed and pupil behaviour is excellent creating a calm environment where our pupils can achieve their full potential.

We currently recruiting for an enthusiastic individual with excellent IT skills. This is an exciting role working with a wide range of technologies, the successful candidate will work alongside a team of 4 to provide effective and efficient ICT support whilst being encouraged to contribute to future initiatives. The post-holder will based at Glenthorne High School visiting the Primary schools each week.

If you are an experienced and skilled IT technician looking to broaden your current knowledge who wants to be a part of a small and welcoming team, we would like to hear from you.

What the school offers its staff

Glenthorne High School can offer you:

• Support for continuous professional development.
• The opportunity to work with colleagues who have a passion to inspire pupils.
• Well established behaviour management systems, pupils feel valued and supported and able to learn.
• Opportunity to take advantage of Benenden Healthcare at a discounted rate
• Salary Sacrifice schemes for: Electric Cars and Cycle to work
• Long service awards
• A 24/7 employee assistance programme which provides counselling and support / advice on a wide array of areas

Glenthorne High School is part of the Willow Learning Trust and is a National Teaching School with a specialism in the arts. The school is a mixed comprehensive academy with over 1700 pupils. This is a genuine opportunity to join a popular school and become an integral part of the academy's continuing success.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

For further information on this role, please see the attached detailed Job Description and Person Specification. 2.1. To be responsible for completing the medicine reconciliation process and ordering of medicines as an accredited medicines optimisation pharmacy technician when necessary 2.2. To support and empower patients and carers with self-administration of medicines where possible 2.3. To support the management of the medication supply pathway including the efficient transfer of medicines between day units and wards. 2.4. Ensure patients receiving to take out (TTO) medication are appropriately counselled by undertaking specific accreditations in order to carry out counselling for supportive and anti-cancer (SACT) medicines 2.5. To liaise with the clinical unit and pharmacy teams to resolve any technical queries or problems with patients, referring to pharmacist when required.

Are you an experienced Mechanical Maintenance Fitter / Technician looking for your next permanent role? Then read on as we may just have the role for you!

Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future.

We are currently looking for a Mechanical Maintenance Fitter to join our amazing Hints Sand and Gravel Quarry close to Tamworth in Staffordshire. This role is easily commutable from Tamworth, Lichfield, Walsall, Sutton Coldfield, Birmingham, Rugeley, Burton-upon-Trent, Cannock, Wednesbury, Wolverhampton, Nuneaton, Kingsbury, Fazeley, Burntwood, Bloxwich, Aldridge, Willenhall, Dudley, West Bromwich, Swadlincote, Nuneaton, Bedworth and the surrounding areas.

We’re working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Main Responsibilities

Reporting to the Quarry Manager, as our Mechanical Maintenance Fitter you will be responsible for undertaking plant maintenance, repairs and improvements to ensure maximum reliability of all fixed plant associated areas across the Quarry and to assist team members in all aspects of plant operations.

Your responsibilities as the Mechanical Maintenance Fitter will include (not exhaustive):

• Respond to fixed plant breakdowns, when necessary and be responsible for the correct and efficient repair of equipment keeping downtime to a minimum with timely and safe adherence to the maintenance plan whilst complying to all relevant statutory legislation and the internal company Safety, Health and Environmental standards
• Continue to improve plant performance whilst maintaining safety, maintenance and asset reliability
• Contribute to the in-house development of the Computer Maintenance Management System
• In support of the maintenance and operations functions, you will utilise documents, and maintain policies, procedures, and associated guidelines for the safe and efficient maintenance of equipment

Please note this role where additional overtime is available to meet with the sites production needs and to support ongoing site development and growth

The Ideal Candidate

The role of Mechanical Maintenance Fitter is a varied, complex and rewarding position that requires:

• ESSENTIAL Level 3 Apprentice trained or ONC/NVQ Level 3 in Mechanical Engineering would prove highly beneficial although not essential as QBE (Qualified by Experience)
• Experience of Fabricating and Welding
• Knowledge of maintenance practices – hydraulics/pneumatics would prove highly advantageous
• Have experience of TPM methodology and Continuous Improvement
• Working knowledge of relevant engineering maintenance principles and practices, and experience of working in a relevant heavy engineering industry
• Knowledgeable in the area of Predictive Maintenance
• Experience in working with a Computer Maintenance Management System
• Experience with Root Cause Analysis, Failure Mode & Effect Analysis tools/techniques
• Understand database systems as relevant to planned maintenance and logging of shift activities
• An understanding of mechanical systems including hydraulics and pneumatics and understand National and International codes and symbols used on drawings and specifications
• Ability to learn Health and Safety rules applicable to each department regarding their own and other operators’ safety

Why Us

Along with the role of Mechanical Maintenance Fitter we additionally offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on… are you ready to build your future?

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens, we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

@Tarmac #Tarmac #TarmacCareers #Maintenancefitter #Mechanicaltechnician #Fabricator #Welder #Mechanicalengineer #Maintenancetechician #Maintenanceengineer #MechanicalMaintenanceTechnician

The EPR implementation forms an integral part of an innovative and exciting ClinicalTransformation programme that will enable delivery of the ePMA functionality required to deliverexcellent patient care. Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Facilities Assistant
Required as soon as possible | 36 hours per week, 52 weeks per year
Starting Salary: £27,855
We are looking for a reliable and proactive person to assist the Premises Manager with the efficient day to day operation, cleanliness, safety and lock up of the College sites. This post will be working across both the primary site based in Wallington and the secondary site based in Sutton.
The vacancy is for 36 hours per week, worked over 5 days. Working patterns will be discussed and agreed with the Premises Manager.
The ideal candidate will have:
• A positive approach to continuous improvement;
• To be flexible as working hours may vary with our requirements;
• Knowledge and/or experience of caretaking/cleaning/security;
• An understanding of health and safety issues and willing to undergo further training.
The school can offer you:
• An organisation with a clear moral purpose to change young people’s lives;
• Excellent professional development opportunities;
• Strong community spirit;
• Staff who are supportive towards each other;
• Pension scheme;
• Free access to an on-site gym;
• Free access to the employee assistance programme.
We reserve the right to withdraw this vacancy at any time ahead of the closing date if there is a good level of response. Therefore, we recommend you submit your application as early as possible.
Please refer to the Person Specification (listed in the attached Job Description) when completing your supporting statement.
Please note that we will seek references and conduct online searches for shortlisted candidates prior to interview.
The Limes College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
For further information, please visit The Limes College website. Visits are welcome by arrangement.
Closing date: Thursday, 17 October 2024 at midday.
Interviews: To be confirmed.

What skills and experience we're looking for

The ideal candidate will have:

• A positive approach to continuous improvement;
• To be flexible as working hours may vary with our requirements;
• Knowledge and/or experience of caretaking/cleaning/security;
• An understanding of health and safety issues and willing to undergo further training.

What the school offers its staff

The school can offer you:

• An organisation with a clear moral purpose to change young people’s lives;
• Excellent professional development opportunities;
• Strong community spirit;
• Staff who are supportive towards each other;
• Pension scheme;
• Free access to an on-site gym;
• Free access to the employee assistance programme.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

About the Role

Responsible for the coordination of all planned and reactive services within remit, detailed planning of work with service managers and supply chain.

To log calls/jobs on the helpdesk database (TF Cloud) where calls/jobs may be received by telephone, e-mail or other electronic media.

Allocate work orders on TF Cloud to either internal FM teams or to the Council’s supply chains, for example the Mechanical & Engineering or Building Fabric contractors.

To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification, to enable trend analysis.

Take ownership of the reactive work schedules and ensure that all tasks are completed in line with requirements.

To ensure all specialist contractor details are accurately stored in TF Cloud

Track job progress against predetermined KPIs including maximum allowable response and rectification times and implementing escalation procedures.

Produce reports from TF Cloud data in the formats required for KPIs and the FM management teams

Operate a paper based system to complement TF Cloud including back-up systems to ensure the helpdesk can function at all times.

Reporting back to staff and contractors on job progress and closing work orders on TF Cloud.

To handle and actively resolve any issues according to the Customer Complaint process.

Invoicing and billing including all transactions for the FM business, covering tenants, partners, occupiers and third party organisations who purchase and use council FM services.

To develop and maintain a good understanding of the core TF Cloud application, the facilities management services provided to customers, and all relevant processes and procedures.

Be aware of the business continuity plan for the part of the business you work in and the backup systems.

Communication correspondence such as emails, telephone calls and letters are followed up / completed as required.

Updating site specific files and other documentation as necessary.

Assist in training of new FM staff regarding the help desk and TF Cloud.

About Us

The Facilities Management Service leading the way in multidisciplinary and collaborative FM working, to combine the skills and
attributes of our workforce with a commitment to provide a professional and customer focussed FMservice, working in partnership with our contractors. As we continue to improve our services this isa particularly challenging and rewarding time for Facilities Management as it reaches therealisation of a new operating model, supporting the goals of our wider organisation.

About You

Experience in an FM role (allocating and managing work orders etc) or similar customer service / IT role.

Experience of service desk / call centre processes and workflow.
Need to work flexibly, including out of hours, weekends and evenings and occasionally with short notice if the need arises.

Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.

Employees have access to a wide range of benefits, some of which include:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Flexi-time (Please note, this applies to roles at grades 1-9 only)
Three volunteering days per year in Sutton
Comprehensive learning and development programme
Local and national discounts for shopping, eating out and leisure activities
Interest free season ticket loans
Local Government Pension Scheme
Car parking scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership

An exciting and unique opportunity has arisen for an enthusiastic, dynamic and self-motivated professional to join our aseptic team at the Sutton site of the Royal Marsden.

You will be part of a team consisting of Pharmacists, Technicians and Assistants, who are always striving for excellence in all aspects of our work. We are working collaboratively as part of a Multi-Disciplinary Team to ensure we always deliver outstanding care to our patients.

It is an exciting time to join the Royal Marsden Hospital Aseptic Department. Our service is built around providing a high-quality service to our patients and staff of the Trust. The department works closely with the Institute of Cancer Research and the post-holder will be supporting the development of innovative new cancer medicines as these drugs enter early phase clinical trials. The Oak Cancer Centre (a new, state-of-the-art treatment and research facility) opened in June 2023 in Sutton which will speed up the translation of world-leading research into breakthroughs in treatment and care, transforming the lives of cancer patients at The Royal Marsden and beyond.

Over the next year, we are planning to build a new aseptic facility on our Sutton site.

The hospital introduced the EPIC digital health record system in March 2023. We are looking to become a truly paperless department.

The Job Description outlines the roles of the Chief technician, Aseptic Services. You will work closely with the Aseptic Operations manager to create, lead, manage and develop the Trust aseptic service as part of the Senior Aseptic Services Team to ensure aseptic products are provided on time to optimise patient experience and reduce waste.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

• To ensure Aseptic duties are carried out according to national standards and in line with cGMP and QA standards.

• To ensure the appropriate environmental monitoring is carried out in the unit in order for regulatory requirements to be met, ensuring prompt escalation and appropriate corrective action is taken.

• To write, develop, maintain and assure implementation of policies and standard operating procedures.

• To ensure that aseptic services Standard Operating Procedures (SOPs) are adhered to, and production records and training documents are completed appropriately.

• To maintain the controlled documentation system in cooperation with other service managers.


This advert closes on Wednesday 18 Sep 2024

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