Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying Due to recent changes in Immigration and Sponsorship rules, only those with at least two years relevant NHS experience in this role will currently meet the required salary threshold for Sponsorship. If you will require Sponsorship and you currently have a Visa under which you can work, but it is due to expire before you have been able to gain two years relevant NHS experience to meet the required salary threshold, the Trust will not be able to Sponsor you Closing date is midnight on 8th September 2024 Interviews are due to be held on 19th September 2024 Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

Corpus Christi is recruiting a General Maintenance/Handyperson to join their in-house maintenance team. The vacancy provides an opportunity to join a small, friendly team where no two days are the same, working in an assist role to all trades in College.

In return, you will receive a competitive salary, excellent benefits and conditions of employment, including a pension scheme, generous holiday entitlement, car parking and use of College facilities.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment. This vacancy will close at midnight on 8th September 2024 Interviews are due to be held on 30th September 2024 Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

Commercial Tyre Technician

£32,250 per annum (OTE up to £37,000 with bonus & call outs)

Full time, permanent 44 hours per week

Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide comprehensive commercial tyre management services to clients nationwide, including maintenance, supply, and 24/7 rapid assistance. Join us and contribute to "De-risking Britain's Fleets."

Tructyre has an exciting opportunity to join our Cambridge team as a Commercial Tyre Technician. We value our team members and offer robust support with our comprehensive induction and training program.

The role:

Manage a list of accounts ensuring that all vehicles are inspected, and any work required is carried out.
Complete all aspects of tyre fitting and maintenance including roadside breakdowns and on-site service to keep fleets moving.
Help deliver great customer experiences.
Manage and maintain tools, equipment and stock in line with the Warehouse Management System guidelines to help you work efficiently.
Ensure the highest level of safety protocols are always followed.

Benefits & Perks:

Newly revised and improved bonuses and call-out fees.
REACT Card bonus of £800 (Card must be valid at time of joining).
Industry-recognised REACT Training.
28 days (246.5 hours) holiday (inclusive of bank holidays) with additional holidays for long service.
Pension scheme matched up to 4.5% of base salary.
Private Health Cover.
Health cash plan with access to a virtual GP and employee assistance program.
Discounts on holidays, shopping, restaurants and much more.
Tyre discount schemes.
Company van for commuting.
Uniform and PPE provided.
Company sick pay.

What we are looking for:

Eligibility to work in the UK.
Full and valid UK Driver's License.
Adaptability to changing priorities and challenges.
Availability for depot call-out rotation.
Prior experience in commercial/truck tyre fitting would be beneficial.
License to Fit, REACT, or City & Guilds training preferred.

If you feel your skills match some or all the above, then we’d love to hear from you!

Maintenance Team Member

Holiday Inn London - Regent's Park

Check out the hotel on our virtual tour!

The Opportunity

We are seeking a skilled and motivated Hotel Maintenance Team Member to join our team. As a member of the hotel maintenance team, you will be responsible for carrying out a range of maintenance and repair work to ensure that all equipment and facilities are in good working order.

Responsibilities:

• Carrying out regular maintenance and repair work on the hotel's equipment and facilities, including plumbing, electrical, and mechanical systems.
• Responding promptly to any maintenance requests or emergencies, and addressing them in a timely and efficient manner.
• Conducting regular inspections of the hotel's facilities and equipment to identify any maintenance issues and ensure that they are addressed promptly.
• Keeping accurate records of all maintenance work, including expenses, work completed, and parts used.
• Assisting with the implementation of preventative maintenance programs to ensure that all equipment and facilities are well-maintained and in good working order.
• Assisting with the management of external contractors and suppliers, including ensuring that all work is completed to a high standard and within budget.
• Adhering to health and safety guidelines and ensuring that all maintenance work is carried out safely.
• Assisting with other tasks and projects as required by the Maintenance Manager or senior management.

Benefits

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience working in a maintenance role in a hotel or similar environment.
• Strong technical skills and a good understanding of building and facility systems.
• Excellent communication and interpersonal skills.
• The ability to work well as part of a team.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• A good understanding of health and safety guidelines and procedures.

Hotel

The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.

Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.

Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.

For theater lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Are you looking for an exciting new challenge? Have you considered working in a hospital outpatient pharmacy?

We are currently looking for an Accuracy Checking Pharmacy Technician to join the team in our {Branch Name} branch.

Your overall responsibility will be to participate in the whole dispensing process. The role will also involve establishing and developing long term relationships with customers, healthcare professionals and Trust colleagues.

You must have an NVQ3 in Pharmacy Services & Accuracy Checking Pharmacy Technician qualification. In order to be successful, you must be registered with the GPhC and be able to provide a membership number upon request.

The hours & Working Pattern of the role are:

Total Hours Contracted 45

Working Pattern: Monday - Friday 8:30 - 6:00

INDRL

1. OUR MISSION:
Promoting a future that is nature-inspired. We are an award-winning sustainable material science company dedicated to developing innovative materials that are environmentally friendly and socially responsible. Sparxell’s products are sustainably designed to overcome the challenges associated with synthetic and unethically-sourced pigments.
Redesigning how colours are made. Sparxell’s pioneering pigments are made with cellulose extracted from plants nanostructured in a wide range of vibrant shades. Sparxell’s patented technology arises from multiple years of interdisciplinary research performed at the University of Cambridge. Sparxell’s ambition is to foster sustainability in advanced materials, with a targeted impact on multiple sectors that heavily rely on colouring matter, from cosmetics to fashion, packaging, paint and food.

2. WHAT WE LOOK FOR:
Working closely with our R&D and Production team, you will support laboratory experiments, scale-up Sparxell’s current technology, and contribute to developing its future technological edge.
Your main tasks will involve:
- Contributing to deliver the company’s research and production strategy.
- Operating pilot production processes, which includes state-of-the-art reactors, heating/cooling systems, mechanical processing equipment, and drying units.
- Conducting experiments and sample preparation using various techniques, which may be repetitive, to deliver minimum viable products.
- Supporting the optimisation of processes from lab bench to scale-up and production.
- Maintaining laboratory equipment and supplies to ensure their proper functioning.
- Supporting troubleshooting equipment and methodological issues.
- Contributing to setting up and managing protocols.
- Ensuring compliance with health and safety regulations.
- Collaborating with internal teams and external partners, including customers, academic institutions, and government agencies.

3. YOUR PROFILE & QUALIFICATIONS:
We are seeking a highly skilled person capable of careful and independent work, familiar with standard laboratory techniques and keen on learning.
You earned at least a B.A. or equivalent with relevant academic and/or industrial experience. Profiles without degrees having outstanding professional experience are also welcome.
Ideally you have prior experience in one or more of the following industries:
- Process engineering and manufacturing processes.
- Formulation, colourant, fine chemicals, photonics and materials processing.
- Plant-based or bio-based polymer, lignocellulosic bio-refinery, pre-treatment and extraction.
- Cellulose material preparation, such as prior experience with suspension, film and coating.
You are proficient in various laboratory techniques and equipment, which you may optimise independently.
You are keen to engage in a fast-paced and exciting working environment in which you will play a decisive role in the company’s future success.
You are a team player who communicates with passion and accuracy on each project you are part of. Your command of English is good, and you may be fluent in another language.

4. BENEFITS & CONDITIONS:
Deadline for application: 30th of September 2024.
Contract: Full-time permanent contract with career advancement and opportunities.
Starting: When available, ideally by the 14th of October 2024.
Location: Cambridge, UK, with flexible working arrangements.
Estimated remuneration: £ 30k with early employee benefits.
Right to work in the UK: We have a legal responsibility to ensure that you have the right to work in the UK before you can start working with us. Therefore, if you still need to get the right to work in the UK, any offer of employment will be conditional upon you gaining this right.
References: Offers of appointment will be subject to the receipt of satisfactory references.

5. FEELING LIKE JOINING OUR TEAM?
If you want to join our endeavours, please send your CV and a cover letter to careers@sparxell.com. Please name your documents as JobID_Forename Surname_CV or CL for faster internal processing. With these two mandatory documents, feel free to add any miscellaneous material supporting your application.
Colour speaks to all, and so does Sparxell. Our company is committed to building a diverse team and an inclusive environment where all employees belong. We encourage women, people of colour, of all ages, individuals with disabilities, gender-expansive individuals and LGBTQ+ candidates, and other under-represented minorities to apply to this position.
We will aim to review your application within a week and get back to you within a reasonable time with a final decision on your application.

The benefits we offer you will include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)

• Pension contributions up to 9%

• Healthcare cash plan for you and your children

• Extensive flexible benefit program including Cycle to Work

• Life assurance at 4x basic salary

• Enhanced parental leave and pay

• Paid volunteering leave

• Access to industry leading wellbeing resources and tools

About the Role:

Marshall are hiring within their production teams. We have opportunities for Assembly Technicians to join us on a fixed term basis. The role of Assembly Technician plays a pivotal role in some high-profile military projects, and your ideas and contribution will be valued in a medium-sized business where people really matter. Training will be provided on the products and there is scope for further development and progression within the Company.

Your responsibilities in this role include:

• To manufacture, assemble and build Marshall specialist projects using engineering drawings and associated design data to meet the business and customer expectations.

• To support the Production Managers and Team Leaders, ensuring that all Marshall Land System projects are delivered on time, within budget and to the highest quality standard.

• Take an active role in continuous improvements, to include lean and 5s procedures.

• Ensure equipment and tooling required is identified to the line manager.

• Attend and support production meetings if required.

Apply if you have most of the following or equivalent:

• Mechanical, fitting or joining experience within automotive or heavy industry

• Completed a City and Guilds Apprenticeship or equivalent in Vehicle Body Building, Mechanical Fitting or a Manufacturing and Assembly Qualification.

• Competent skills gained through training and experience and ability to communicate within team.

• Understanding of policies and procedures required within a workshop environment

• Understanding of Production methods and processes.

• Competent understanding and ability to read engineering drawings and associated design data.

Based in the UK, with operations in Canada, Marshall specialises in the design and production of deployable operational infrastructure and mission support for humanitarian, defence and security operations across the globe.

Other core services include the integration of complex systems into a range of vehicles for use by the military and security services including explosive ordnance disposal and battlefield ambulances all underpinned by a full in-life managed service provision to ensure customers' equipment is available where and when they need it.

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Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. We are recruiting for a caring professional and self-motivated individual with good practical maintenance experience to join on our home.
The successful candidate will be responsible for managing health and safety at this home, undertake remedial work and liaise with external contractors on work beyond the scope of general repair and maintenance.
We offer our colleagues:

- Generous, above-market rate pay.
- Contracted hours - 40 Hours per week
- Shifts work
- Workplace pension
- Comprehensive and further development opportunities
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Could you be part of our team?
The Maintenance Officer is responsible for the upkeep and maintenance of all buildings, equipment, fire safety and legionella control.

- Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas
- Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents
- Source appropriate contractors and suppliers to service the needs of the care home
- Carry out day to day repairs and some refurbishment activity to maintain standards in the care home
- Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents
- Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times.
- Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept.
- Having excellent communication with the Home Manager and also the Residents
- Basic plumbing and electrical maintenance
- Clearing and Cleaning general areas
- Assembling furniture • Painting and decorating.

The ideal applicant will have/be:

- Able to demonstrate Health and Safety awareness through discussion
- Experience of maintenance role
- To share our values and demonstrate them at all times
- “Can-Do” flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently

Join us at Cambridge's most stunning care home
Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
We offer our colleagues:

- Competitive starting salary
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for Career progression

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Are you an experienced and qualified Mechanical Engineer who has worked within a critical or industrial environment?

Are you a Maintenance Engineer looking for a static position in Cambridge, offering progression opportunities?

Randstad has an exciting position available for a skilled and self-motivated individual to join a thriving Engineering team working with a prestigious landmark building.

You will be responsible for providing mechanical maintenance services across the site.

Benefits will include:

• Competitive Salary up to £45k
• Training & Progression
• Company benefits and discounts
• Pension

Shifts from

07:00 to 15:30 / 14:00 to 22:00, Monday to Friday (alternating weekly).

Early shift one week and late shift following week

Main Duties will include:

• Carry out Planned Preventative Maintenance and complete the appropriate paperwork and reports.
• Carry out Reactive and emergency breakdown tasks and complete the associated paperwork.
• Be on a call out rota to provide the client with full out of hours cover.
• Overseeing visiting sub-contractors with regards to standard of work and Health and Safety.
• Adopt a flexible attitude in relation to assisting on other properties within the portfolio.
• Carry out all duties in accordance with company policies and procedures.
• Understand and complete all work related documentation accurately and on time.
• Carry out work in a safe and diligent manner.
• Comply with all Health and Safety policies and procedures.
• Daily PPM and Reactive Maintenance tasks including - UPS system and associated control systems, Plumbing and drainage systems, Boiler room checks , Cooling towers, Fan coil units / AHU's/ Fans , Heating Pumps

The Ideal candidate will have:

• City & Guilds / NVQ Mechanically Qualified (or equivalent)
• Experience in a commercial environment
• Experience working within a hospital pr R&D environment - Desired
• Good building services knowledge
• Ability to work in a team environment
• Be able to pass a DBS check

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you looking for an exciting new challenge? Have you considered working in a hospital outpatient pharmacy?

We are currently looking for an Accuracy Checking Pharmacy Technician to join the team in our Addenbrooke’s Hospital branch.

Your overall responsibility will be to participate in the whole dispensing process. The role will also involve establishing and developing long term relationships with customers, healthcare professionals and Trust colleagues.

You must have an NVQ3 in Pharmacy Services & Accuracy Checking Pharmacy Technician qualification. In order to be successful, you must be registered with the GPhC and be able to provide a membership number upon request.

The hours & Working Pattern of the role are:

40 Hours per week

Working Pattern: Monday - Friday - 9:00am - 6:00pm

INDRL

• Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%
• Cambridge onsite based role.
• Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909

Why join Marshall in this role?

We are looking to hire a passionate Quality Technician with a good eye for detail. You will be responsible for performing standardized quality control checks on our company products to ensure they meet the required legal and company standards for safety and quality. You also be required to maintain calibrated test equipment, prepare test data, and identify areas for quality control improvement.

This opportunity is open for applicants with either Quality or Inspection experience with experience within a Manufacturing and/or Engineering environment.

Your responsibilities will include:

• Developing and maintaining company inspection reports

• Inspecting goods or products according to quality and safety standards, ensuring goods and products comply with engineering drawings, specification and standards

• Take responsibility for decisions around releasing product to customers and guide production operators in quality based decision making

• Management, control and administration of the calibration process, ensuring test equipment is calibrated and working correctly

• Reporting quality anomalies

• Collating test data and issuing quality reports

• Identifying possible areas for improvement in quality control processes

• Lead internal issues investigations, collaborating with other departments, ensuring satisfactory corrections are in place.

• Participate and support in the on-site customer Factory Acceptance Test (FAT) process

• Undertake incoming inspections of both commercially available and in house designed parts from external Suppliers and internal manufacturing units

• Independent inspection and testing of manufactured products and assemblies

• Ensuring that the "End Item Data Packs" are complete and correct

• Issue MRB's, Internal Inspection Reports, and SNCR's as required

• Ensure all Internal Inspection Reports are closed in the timely manner and effective corrective actions implemented

Apply if you have most of the following:

To ensure success as a Quality Technician, you should have a strong working knowledge of inspection processes and test equipment, high degree of competence in interpreting technical drawings, and the ability to work with minimal supervision. Above all you will be passionate about Quality and keen to work within a dynamic and busy environment.

Technical Competencies:

• Excellent knowledge and experience of inspection processes and test equipment.

• High-level of visual awareness.

• Experience drafting reports and collating data.

• Substantial experience of operating in an ISO9001 Quality Systems environment.

• Knowledge of quality tool for fault diagnosis and root cause analysis.

• A high degree of competence in interpreting technical drawings, specification, tolerances and drawing symbols.

• Must be competent in use of basic measuring equipment e.g. Vernier, micrometer etc.

• Experience in weld fabrication processes (desirable)

• Use of Q-Pulse (desirable).

• Experience of Six Sigma or Lean Manufacturing principals (desirable).

• Knowledge of ERP systems e.g. IFS, CMM or laser scanning (desirable).

Experience:

• Experience working in a manufacturing environment as an inspector or quality technician

• Knowledge of manufacturing processes. Including: MIG and TIG welding, joining technology, metal fabrication techniques, electrical and pneumatic systems, machining techniques and painting systems

• Weld Inspection experience to CSWIP3.0 (desirable)

Additional local needs

• Hold a full UK driving license. Willing to visit Customer/Supplier, ad hoc meetings.

The benefits we will offer you include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)
• Pension contributions up to 9%
• Medical cash plan
• Extensive flexible benefit program including Cycle to Work
• Life assurance at 4x basic salary
• Enhanced parental leave and pay
• Paid volunteering leave
• Access to industry leading wellbeing resources and tools

Based in the UK, with operations in Canada, Marshall specialises in the design and production of deployable operational infrastructure and mission support for humanitarian, defence and security operations across the globe.

Other core services include the integration of complex systems into a range of vehicles for use by the military and security services including explosive ordnance disposal and battlefield ambulances all underpinned by a full in-life managed service provision to ensure customers' equipment is available where and when they need it.

#LI-DS1

#LI-Onsite

IND01

We make careers happen!

Sodexo is seeking a Customer Service & Facilities Assistant at Sodexo in Cambridge - CB2 0AA to join our team. You will oversee the daily operations of our customer service team, ensuring excellent service standards and drive customer satisfaction. Customer Service Lead will act as a liaison between the customer service team and other departments and will be responsible for training and developing team members.

You belong in a team where you can act with purpose and thrive in your own way!

 

What you’ll do:

• Provide a 5* customer service experience to building users at our new science-lead building.

• Provide meeting room technology support by assisting with connection and trouble shooting
• Support customers with meeting room familiarisation and pre-meeting set up
• Triage meeting room faults to a dedicated AV team or service partners
• Ensure all meeting rooms are fully operational and appropriately laid out for meetings through the day
• Support live chat when required to answer virtual customer queries in an effective and efficient manner
• Monitor and service the vending and stationery hubs and top up consumables
• Deliver hospitality in our street van style pop ups
• Provide building induction support to building users as part of their starter onboard process
• Full working knowledge of the building including all services and day to day office equipment
• Host third party suppliers onsite when necessary
• Report any faults or issues to the service desks
• Corporate reception duties (with SIA training provided)
• Conduct regular floor walks to ensure high level of service delivery and safe working practice
• Monitor the floor plates regularly
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
• Seek to continuously improve processes, systems and overall customer satisfaction

What you bring: 

• Previous experience within a similar role would be beneficial

• A keen eye for detail – nothing goes unnoticed

• Excellent communication skills: ability to connect and work with a young and demanding set of employees

• Energetic and capable of taking initiative and decisions when needed    

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues, or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offers great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Friendly Customers. Vibrant communities. Exciting Careers.

Sodexo reserves the right to close this advert early if we receive a high number of applications

Package Description

A role where you'll love what you do!

Customer Service & Facilities Coordinator

• Shift Pattern Monday - Friday
• 40 Hours worked per week
• £ 13.19 per hour + Sodexo Benefits

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. If you require sponsorship for a Visa to work in the UK, to avoid disappointment, please check you are not applying from a Red list country - Code of practice for the international recruitment of health and social care personnel in England - GOV.UK (www.gov.uk) Closing date is midnight on 5 August 2024 Interviews are due to be held on 29 August 2024 Why choose Cambridge University Hospitals? Our values and reputation for outstanding care Opportunities to experience a range of specialities Career and development opportunities Preceptorship and mentoring programmes delivered by a dedicated clinical education support team Research experience and opportunities Lovely location and quality of life Excellent schools/colleges and transport links (road, rail and air) Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered. We welcome applications from the Armed Forces.

Job Title: Housing Maintenance Complaints Officer

Locations: Cambridge, CB4

Contract Type: Temporary

Work Pattern: 9 - 5

We are currently recruiting for an experienced Housing Maintenance Complaints Officer to undertake the investigation of complaints, disrepair claims and ombudsman cases in line with Housing Services and the Council's Complaints and Compliments procedures. The successful candidate will be responsible for investigating, responding to and resolving where possible, to build tenant and leaseholder confidence in the service.

Job Role -

• Prepare investigation reports and responses, analysing complaints and cases, contacting tenants and leaseholders, liaising with Housing and Estates & Facilities staff, seeking good practice and recommending necessary actions to resolve complaints.
• Ensure that agreed actions to resolve complaints, disrepair and ombudsman cases are completed within timescales, recording the necessary information accurately and consistently.
• Liaise with the Housing and Local Government Ombudsmen as appropriate.
• Work within the Housing Maintenance and Improvement team, supporting colleagues with the activities provisioned by the team in supporting the Responsive Repairs and Voids team - to include (but not limited to) administration of generic customer facing inboxes, processing invoices, managing diaries, producing reports etc.
• Foster and maintain close working relationships with the Responsive Repairs and Voids Supervisors, Works Planners and Surveyors to facilitate the timely provision of the information required in response to complaints, disrepair and ombudsman cases.
• Prepare reports, information and statistics, as required and directed.
• Maintain a positive, helpful, respectful approach to all aspects of the role including dealing with colleagues, responding to incidents and general communications.

Candidate Requirements -

• Proven experience as a Housing Maintenance Complaints Officer or similar role.
• Excellent communication and interpersonal abilities.
• Ability to work independently with minimal supervision.
• Good knowledge of Housing Services and the Complaints and Compliments procedures.
• Ability to analyse complaints and cases, and recommend necessary actions to resolve complaints.
• Good organisational and time-management skills.
• Proficient in Microsoft Office Suite.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk