Total 10 Manager level Maintenance / Repair job vacancies in Leeds, LS9 0SG

Your new company
Are you ready to join a dynamic team at the forefront of facilities management? That values collaboration, integrity and continuous improvement.Our client works with a diverse portfolio of clients, including renowned institutions such as banks, hospitals and schools. With a strong commitment to quality and innovation. They have become trusted partners. For businesses and institutions, of all sizes.


Your new role
Our client is looking for a new facilities manager to join working within a PFI environment covering a full Total Facilities Management site (TFM). As facilities manager, you will support on the day-to-day operations of service on site and be the focal point on site for all services including M&E, HVAC, Cleaning etc and ensure that all are delivered to the highest standard and within agreed contractual timings and KPIs.
What you'll need to succeed
To be successful, you must have experience in a role within facilities management and support the whole total facilities management portfolio. You will ideally have experience working within a PFI environment and with the knowledge of compliance, Health and Safety and service delivery practices. Ideally, you will hold an OSH certificate and have a good understanding of CDM regulations. As this role is working within a client site, you will be a strong communicator and be able to advocate on behalf of our
What you need to do now


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Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Leeds - Yorkshire, West Yorkshire, Humberside region

Job Type: Full-Time

Pay: £26,000 per annum

Payment Frequency: Monthly

Requirement:
1. MUST have driving license
2. MUST have supervision experience in cleaning/facilities management industry

Benefits:
1. Company Car
2. Laptop
3. Mobile Phone
4. Fuel Card

About Us: Crystal Facilities Management is a premier provider of cleaning and facilities management services, specializing in the educational sector. We are committed to delivering exceptional service and maintaining the highest standards of cleanliness and operational efficiency.

Job Summary: We are seeking a dynamic and experienced Area Manager to oversee and manage our extensive portfolio of cleaning contracts in Leeds & connecting areas, specifically within schools and educational institutions. The successful candidate will be responsible for ensuring the effective management, driving operational improvements, and to ensure high levels of client satisfaction by ensuring high service standards.

This will include overseeing product delivery, cleaning standards, training, staffing, and compliance with safety regulations & promptly reporting any potential issues to the Contracts Manager. This role also involves covering for site absences due to sickness or other reasons to maintain uninterrupted service delivery.

Key Responsibilities:

1. Supervise the allocated workforce to ensure effective service delivery across all sites.

2. Ensure that cleaners are fully trained to implement cost-effective training plans.

3. Manage vacancies until permanent staff is hired, ensuring adequate staffing levels at all times.

4. Conduct induction and manage probation periods for new employees, ensuring safe working methods, competency, and sufficient knowledge of client requirements.

5. Identify training needs within the workforce and refer them to the Contracts Manager for further action.

6. Collect accurate timesheets from employees and confirm their accuracy before submission.

7. Collaborate with the Contracts Manager to address any issues related to product delivery, cleaning standards, or client satisfaction.

8. Maintain effective communication channels with all stakeholders, including clients, employees, and management.

9. Monitor and report on performance metrics, identifying areas for improvement and implementing corrective actions as necessary.

10. Ensure compliance with all relevant health and safety regulations and company policies.

11. Act as a point of contact for client inquiries or concerns, resolving issues promptly and effectively.

12. Provide cover for site absences due to sickness or other reasons to ensure uninterrupted service delivery.

Are you a highly motivated qualified maintenance professional? Do you have the drive to manage a diverse professional team and Specialist Subcontractors? Do you have excellent problem solving skills and a logical approach?

You will be leading a professional Direct Labour Organisation, (DLO) team and specialist subcontractors in achieving reactive maintenance, pre-planned maintenance (PPM) to all aspects of the diverse University portfolio.

You will report to the Zonal Maintenance Manager, (First Response) where you will be the central point of contact to ensure reactive, PPM maintenance and compliance is adhered to in line with statutory procedures, legislation and guidelines. Your daily interaction with our internal customers and contractors means you’ll be the ‘face’ of the maintenance team/contractors and you must have excellent communication and organisational skills to deliver a first-class service to achieve the best customer experience.

You will deputise for the Zonal Maintenance Manager, (First Response) as required.

Job purpose/summary Reporting to to the Pharmacy Workforce Development Services Manager, the post holder will: Provide operational and strategic leadership to the Education and workforce development of Pharmacy Technician and support staff within the Pharmacy Patient Services Team. Help to set the strategic direction for the technical element of the Pharmacy Workforce Development. Ensure medicines optimisation and staff leadership from a professional perspective across the pharmacy Workforce Development team. Seek to implement cost effective staffing solutions that consistently meet patient and service needs. Act as the key link between Workforce Development and management of medicines in ward areas Lead all Workforce Development for Pharmacy Technicians and support staff, ensuring compliance with relevant standards and guidance. Ensure that the patient experience is a primary focus of all technical and support staff in MMPS Develop and review practices and procedures for the development of the technical and support staff workforce within MMPS, ensuring compliance with relevant standards and guidance. Establish a competency framework for technical and support staff working within MMPS, ensuring that all technical and support staff are appropriately trained to perform the range of duties required for service delivery. Support a review of skill mix and consequent development of a modernised technical workforce within MMPS. Champion the integration and deployment of staff within MMPS to ensure skill mix efficiencies are maximised to enable provision of a seven day service. Develop quality assurance standards for technical services and audit processes to demonstrate compliance with these standards. Lead the implementation of new Information technology systems and procedures within pharmacy Workforce Development team. Perform the role of Lead Technician at weekends and Bank Holidays; provide professional sessional cover in operational areas and be a named member on the Pharmacy MAJAX call out. Represent LTHT regionally and nationally in the development of innovative ways of working. Review the deployment of technical and support staff relative to the needs of the Workforce Development team. Lead the development of new integrated models of care comprising the innovative use of technical and support staff. Authorised signatory for registration of MMPSA staff on educational programmes including apprenticeships, discretionary education spending (E&T budget) and salaries and wages documentation Line management and supervision of Pharmacy Technicians Higher Level As part of the Pharmacy Workforce Development Management team, support the Pharmacy Patient Services Manager in the development and planning of the service; investigation and actions from errors and incidents and respond to audits. To work closely with other MMPS technical and support service managers to ensure the strategic direction of the Dispensary service supports operational areas. Organisational chart Chief Pharmacist/Clinical Director Medicines Management & Pharmacy Services Associate Lead Clinician (Pharmacy Workforce Development) Pharmacy Workforce Development Services Manager (Pharmacy Workforce Development) Pharmacy Technician Team Manager (Workforce Development) (This Post) Specialist Pharmacy Technicians (Workforce Development) Learners on programmes Principal duties & areas of responsibility Responsible for leading review of practice and procedures for MMPS Workforce Development, working across the Trust ensuring that these are in compliance with current legislation and standards. Work with MMPS Lead Clinician, Workforce Development, to review and plan service needs and developments, ensuring adequate resource is available and all necessary training is in place. Allocation of staffing resource to ensure Workforce Development activities are covered. Make judgement on staff allocation where there is a varied and competing demand on the service. Analyse data to ensure the staffing allocation is appropriate. Develop systems to ensure that effective communication arrangements are in place to enable briefing of procedural change and review as it arises. Responsible for the establishment of a defined range of competencies for staff. Identifies assessment criteria and produces training schedules and coordinates the delivery of both induction and refresher training. Coordinates, supervises and supports staff involved in delivering training and verifies that training is provided in a consistent manner, is documented and is to the required standards. Communicates with ward staff on a daily basis to assess their medicine requirements for individual patients. Responsible for liaising with patients, carers and ward staff in order to resolve problems relating to medication errors, untoward incidents and complaints. Leads the implementation of new IT systems within MMPS Workforce Development. Develop and implement new policies required in line with new automation. Co-ordinates the reporting and investigation of errors and incidents within the Pharmacy Workforce Development Team. Produces a monthly report for the Pharmacy Patient Services Manager and ensures that action plans are documented and followed through. Ensures that medicines are stored safely securely, are in date and suitable for use. Ensures dispensary storage is appropriate and monitored. Manages Pharmacy Technicians and support staff Education and Training ensuring they have appropriate induction, regular appraisals, personal development plans and challenging but realistic objectives. Conducts sickness and disciplinary reviews as required. Ensures Trust Absence Management policy is adhered to and that staff absence is reported and return to work interviews conducted in a timely manner. Ensures regular team briefings and meetings are held and that there is good communication for all staff using a variety of means, written and verbal. Provide operational support to the MMPS, including seasonal supervision and accuracy checking. This will usually be on a planned basis. Maintain high professional standards at all times and ensure compliance with statutory regulations concerning workforce development/education and Health and Safety at work are complied with. Work with MMPS Lead Clinician, Workforce Development, in developing capacity plan and risk matrix to inform the deployment of technical and support staff within the service. Provide professional leadership for technical staff working within Workforce Development. Participate in regular audits and review of the service and take action to remedy any deficiencies to continually improve the quality of the service. Contributes to pharmacy service developments and ensures that change is managed smoothly in relation to area of responsibility. Develop efficient communication channels with the rest of pharmacy and key customers to ensure a good understanding of the service and the roles and responsibilities of staff. Performs the role of Lead Technician at weekends and Bank Holidays and is a named member on the Pharmacy MAJAX call out. Dispenses and accuracy checks medicines during operational support slots and when performing the Lead Technician role. The Leeds Way Values Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: Additionally, the following are core values which relate specifically to this post: Enthusiastic. Reliable. Motivated. Confident. Commitment to continual professional development of staff and self. Support, advise and value others. Honest. Integrity. Respects patient confidentiality. Empathy to patients and carers. Able to provide constructive feedback. Commitment to high standards of service delivery. Ability to deal with un-predictable workload. Ability to work accurately whilst under pressure. Uses mistakes as a continual learning experience.

We are seeking a skilled and experienced Landscape Maintenance Manager to lead our landscape maintenance operations. The successful candidate will be responsible for overseeing all aspects of landscape maintenance, ensuring high standards of service, and fostering a positive team environment.

Key Responsibilities:

• Operations Management: Plan, coordinate, and supervise all landscape maintenance activities, ensuring efficient and effective service delivery.
• Team Leadership: Lead, mentor, and manage a team of landscape maintenance technicians and crew members. Provide training and support to ensure high performance.
• Quality Control: Maintain high standards of quality for all landscape maintenance tasks, including mowing, pruning, planting, fertilising, and pest control.
• Client Relations: Build and maintain strong relationships with clients. Address client needs, concerns, and feedback in a professional and timely manner.
• Scheduling: Develop and manage maintenance schedules to ensure timely completion of all tasks. Adjust schedules as needed based on weather and other factors.
• Budget Management: Prepare and manage budgets for landscape maintenance operations. Monitor expenses and optimize resource allocation.
• Safety Compliance: Ensure all landscape maintenance activities comply with safety regulations and company policies. Conduct regular safety training and inspections.
• Inventory Management: Oversee the procurement and management of tools, equipment, and supplies needed for landscape maintenance.
• Reporting: Generate regular reports on maintenance activities, team performance, and client satisfaction. Use data to drive continuous improvement.

Qualifications:

• Education: Bachelor's degree in Horticulture, Landscape Architecture, Environmental Science, or a related field preferred.
• Experience: Minimum of 5 years of experience in landscape maintenance, with at least 2 years in a managerial role.
• Leadership: Proven leadership and team management skills. Ability to motivate and develop team members.
• Technical Skills: Strong knowledge of horticulture practices, landscape maintenance techniques, and plant care.
• Communication: Excellent verbal and written communication skills. Ability to interact effectively with clients and team members.
• Problem-Solving: Strong analytical and problem-solving abilities. Ability to make decisions and handle challenging situations.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are seeking a skilled and experienced Landscape Maintenance Manager to lead our landscape maintenance operations. The successful candidate will be responsible for overseeing all aspects of landscape maintenance, ensuring high standards of service, and fostering a positive team environment.

Key Responsibilities:

• Operations Management: Plan, coordinate, and supervise all landscape maintenance activities, ensuring efficient and effective service delivery.
• Team Leadership: Lead, mentor, and manage a team of landscape maintenance technicians and crew members. Provide training and support to ensure high performance.
• Quality Control: Maintain high standards of quality for all landscape maintenance tasks, including mowing, pruning, planting, fertilising, and pest control.
• Client Relations: Build and maintain strong relationships with clients. Address client needs, concerns, and feedback in a professional and timely manner.
• Scheduling: Develop and manage maintenance schedules to ensure timely completion of all tasks. Adjust schedules as needed based on weather and other factors.
• Budget Management: Prepare and manage budgets for landscape maintenance operations. Monitor expenses and optimize resource allocation.
• Safety Compliance: Ensure all landscape maintenance activities comply with safety regulations and company policies. Conduct regular safety training and inspections.
• Inventory Management: Oversee the procurement and management of tools, equipment, and supplies needed for landscape maintenance.
• Reporting: Generate regular reports on maintenance activities, team performance, and client satisfaction. Use data to drive continuous improvement.

Qualifications:

• Education: Bachelor's degree in Horticulture, Landscape Architecture, Environmental Science, or a related field preferred.
• Experience: Minimum of 5 years of experience in landscape maintenance, with at least 2 years in a managerial role.
• Leadership: Proven leadership and team management skills. Ability to motivate and develop team members.
• Technical Skills: Strong knowledge of horticulture practices, landscape maintenance techniques, and plant care.
• Communication: Excellent verbal and written communication skills. Ability to interact effectively with clients and team members.
• Problem-Solving: Strong analytical and problem-solving abilities. Ability to make decisions and handle challenging situations.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job purpose/summary Reporting to to the Pharmacy Workforce Development Services Manager, the post holder will: Provide operational and strategic leadership to the Education and workforce development of Pharmacy Technician and support staff within the Pharmacy Patient Services Team. Help to set the strategic direction for the technical element of the Pharmacy Workforce Development. Ensure medicines optimisation and staff leadership from a professional perspective across the pharmacy Workforce Development team. Seek to implement cost effective staffing solutions that consistently meet patient and service needs. Act as the key link between Workforce Development and management of medicines in ward areas Lead all Workforce Development for Pharmacy Technicians and support staff, ensuring compliance with relevant standards and guidance. Ensure that the patient experience is a primary focus of all technical and support staff in MMPS Develop and review practices and procedures for the development of the technical and support staff workforce within MMPS, ensuring compliance with relevant standards and guidance. Establish a competency framework for technical and support staff working within MMPS, ensuring that all technical and support staff are appropriately trained to perform the range of duties required for service delivery. Support a review of skill mix and consequent development of a modernised technical workforce within MMPS. Champion the integration and deployment of staff within MMPS to ensure skill mix efficiencies are maximised to enable provision of a seven day service. Develop quality assurance standards for technical services and audit processes to demonstrate compliance with these standards. Lead the implementation of new Information technology systems and procedures within pharmacy Workforce Development team. Perform the role of Lead Technician at weekends and Bank Holidays; provide professional sessional cover in operational areas and be a named member on the Pharmacy MAJAX call out. Represent LTHT regionally and nationally in the development of innovative ways of working. Review the deployment of technical and support staff relative to the needs of the Workforce Development team. Lead the development of new integrated models of care comprising the innovative use of technical and support staff. Authorised signatory for registration of MMPSA staff on educational programmes including apprenticeships, discretionary education spending (E&T budget) and salaries and wages documentation Line management and supervision of Pharmacy Technicians Higher Level As part of the Pharmacy Workforce Development Management team, support the Pharmacy Patient Services Manager in the development and planning of the service; investigation and actions from errors and incidents and respond to audits. To work closely with other MMPS technical and support service managers to ensure the strategic direction of the Dispensary service supports operational areas. Principal duties & areas of responsibility Responsible for leading review of practice and procedures for MMPS Workforce Development, working across the Trust ensuring that these are in compliance with current legislation and standards. Work with MMPS Lead Clinician, Workforce Development, to review and plan service needs and developments, ensuring adequate resource is available and all necessary training is in place. Allocation of staffing resource to ensure Workforce Development activities are covered. Make judgement on staff allocation where there is a varied and competing demand on the service. Analyse data to ensure the staffing allocation is appropriate. Develop systems to ensure that effective communication arrangements are in place to enable briefing of procedural change and review as it arises. Responsible for the establishment of a defined range of competencies for staff. Identifies assessment criteria and produces training schedules and coordinates the delivery of both induction and refresher training. Coordinates, supervises and supports staff involved in delivering training and verifies that training is provided in a consistent manner, is documented and is to the required standards. Communicates with ward staff on a daily basis to assess their medicine requirements for individual patients. Responsible for liaising with patients, carers and ward staff in order to resolve problems relating to medication errors, untoward incidents and complaints. Leads the implementation of new IT systems within MMPS Workforce Development. Develop and implement new policies required in line with new automation. Co-ordinates the reporting and investigation of errors and incidents within the Pharmacy Workforce Development Team. Produces a monthly report for the Pharmacy Patient Services Manager and ensures that action plans are documented and followed through. Ensures that medicines are stored safely securely, are in date and suitable for use. Ensures dispensary storage is appropriate and monitored. Manages Pharmacy Technicians and support staff Education and Training ensuring they have appropriate induction, regular appraisals, personal development plans and challenging but realistic objectives. Conducts sickness and disciplinary reviews as required. Ensures Trust Absence Management policy is adhered to and that staff absence is reported and return to work interviews conducted in a timely manner. Ensures regular team briefings and meetings are held and that there is good communication for all staff using a variety of means, written and verbal. Provide operational support to the MMPS, including seasonal supervision and accuracy checking. This will usually be on a planned basis. Maintain high professional standards at all times and ensure compliance with statutory regulations concerning workforce development/education and Health and Safety at work are complied with. Work with MMPS Lead Clinician, Workforce Development, in developing capacity plan and risk matrix to inform the deployment of technical and support staff within the service. Provide professional leadership for technical staff working within Workforce Development. Participate in regular audits and review of the service and take action to remedy any deficiencies to continually improve the quality of the service. Contributes to pharmacy service developments and ensures that change is managed smoothly in relation to area of responsibility. Develop efficient communication channels with the rest of pharmacy and key customers to ensure a good understanding of the service and the roles and responsibilities of staff. Performs the role of Lead Technician at weekends and Bank Holidays and is a named member on the Pharmacy MAJAX call out. Dispenses and accuracy checks medicines during operational support slots and when performing the Lead Technician role.

Job title: Facilities Manager

Salary: £40,000 - £50,000

Location: Leeds, LS5 area

Contract: Fixed Term Contract, 12 months, hybrid working

Job description:

• This is a key role that will ensure our offices in Leeds are safe and welcoming for all our colleagues, customers and visitors
• Managing the 4 floors of the building
• Initial 2-3 week handover
• You and your team will deliver a first class colleague and customer experience every day, supporting high levels of colleague engagement through the facilities we provide
• You will manage the Health and Safety of Kirkstall Forge, our satellite office and for our remote colleagues.
• You'll lead on projects and initiatives that maintain and enhance our colleague workplace
• contribute to new business tenders, ISO accreditations and our Sustainability agenda as well as ensuring that all relevant procedures and measures are maintained to enable an effective blended working environment
• Additionally, you will take the lead on arranging our annual Christmas Party and support any other social events as and when required

Essnsial Skills and experience:

• Facilities Management Experience with a focus on delivering an excellent colleague and customer experience
• Health and Safety experience within an office/remote worker context
• Knowledge of working with suppliers and managing contract negotiations
• Experience of leading a small team
• A full UK driving licence
• IOSH / NEBOSH - desirable
• IWFM qualification - desirable
• Flexibility for any out of hours / emergencies
• Managing and monitoring of the Facilities/Office budget, including invoice approvals

Benifts:

• Contract completion bonus
• Car allowance
• Pension (6.25%)
• AA breakdown cover
• Private healthcare
• Free Massages
• Access to onsite GP

Apply with your updated CV today! Thanks, Louis at Randstad CPE Leeds

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job purpose/summary Reporting to to the Pharmacy Workforce Development Services Manager, the post holder will: Provide operational and strategic leadership to the Education and workforce development of Pharmacy Technician and support staff within the Pharmacy Patient Services Team. Help to set the strategic direction for the technical element of the Pharmacy Workforce Development. Ensure medicines optimisation and staff leadership from a professional perspective across the pharmacy Workforce Development team. Seek to implement cost effective staffing solutions that consistently meet patient and service needs. Act as the key link between Workforce Development and management of medicines in ward areas Lead all Workforce Development for Pharmacy Technicians and support staff, ensuring compliance with relevant standards and guidance. Ensure that the patient experience is a primary focus of all technical and support staff in MMPS Develop and review practices and procedures for the development of the technical and support staff workforce within MMPS, ensuring compliance with relevant standards and guidance. Establish a competency framework for technical and support staff working within MMPS, ensuring that all technical and support staff are appropriately trained to perform the range of duties required for service delivery. Support a review of skill mix and consequent development of a modernised technical workforce within MMPS. Champion the integration and deployment of staff within MMPS to ensure skill mix efficiencies are maximised to enable provision of a seven day service. Develop quality assurance standards for technical services and audit processes to demonstrate compliance with these standards. Lead the implementation of new Information technology systems and procedures within pharmacy Workforce Development team. Perform the role of Lead Technician at weekends and Bank Holidays; provide professional sessional cover in operational areas and be a named member on the Pharmacy MAJAX call out. Represent LTHT regionally and nationally in the development of innovative ways of working. Review the deployment of technical and support staff relative to the needs of the Workforce Development team. Lead the development of new integrated models of care comprising the innovative use of technical and support staff. Authorised signatory for registration of MMPSA staff on educational programmes including apprenticeships, discretionary education spending (E&T budget) and salaries and wages documentation Line management and supervision of Pharmacy Technicians Higher Level As part of the Pharmacy Workforce Development Management team, support the Pharmacy Patient Services Manager in the development and planning of the service; investigation and actions from errors and incidents and respond to audits. To work closely with other MMPS technical and support service managers to ensure the strategic direction of the Dispensary service supports operational areas. Principal duties & areas of responsibility Responsible for leading review of practice and procedures for MMPS Workforce Development, working across the Trust ensuring that these are in compliance with current legislation and standards. Work with MMPS Lead Clinician, Workforce Development, to review and plan service needs and developments, ensuring adequate resource is available and all necessary training is in place. Allocation of staffing resource to ensure Workforce Development activities are covered. Make judgement on staff allocation where there is a varied and competing demand on the service. Analyse data to ensure the staffing allocation is appropriate. Develop systems to ensure that effective communication arrangements are in place to enable briefing of procedural change and review as it arises. Responsible for the establishment of a defined range of competencies for staff. Identifies assessment criteria and produces training schedules and coordinates the delivery of both induction and refresher training. Coordinates, supervises and supports staff involved in delivering training and verifies that training is provided in a consistent manner, is documented and is to the required standards. Communicates with ward staff on a daily basis to assess their medicine requirements for individual patients. Responsible for liaising with patients, carers and ward staff in order to resolve problems relating to medication errors, untoward incidents and complaints. Leads the implementation of new IT systems within MMPS Workforce Development. Develop and implement new policies required in line with new automation. Co-ordinates the reporting and investigation of errors and incidents within the Pharmacy Workforce Development Team. Produces a monthly report for the Pharmacy Patient Services Manager and ensures that action plans are documented and followed through. Ensures that medicines are stored safely securely, are in date and suitable for use. Ensures dispensary storage is appropriate and monitored. Manages Pharmacy Technicians and support staff Education and Training ensuring they have appropriate induction, regular appraisals, personal development plans and challenging but realistic objectives. Conducts sickness and disciplinary reviews as required. Ensures Trust Absence Management policy is adhered to and that staff absence is reported and return to work interviews conducted in a timely manner. Ensures regular team briefings and meetings are held and that there is good communication for all staff using a variety of means, written and verbal. Provide operational support to the MMPS, including seasonal supervision and accuracy checking. This will usually be on a planned basis. Maintain high professional standards at all times and ensure compliance with statutory regulations concerning workforce development/education and Health and Safety at work are complied with. Work with MMPS Lead Clinician, Workforce Development, in developing capacity plan and risk matrix to inform the deployment of technical and support staff within the service. Provide professional leadership for technical staff working within Workforce Development. Participate in regular audits and review of the service and take action to remedy any deficiencies to continually improve the quality of the service. Contributes to pharmacy service developments and ensures that change is managed smoothly in relation to area of responsibility. Develop efficient communication channels with the rest of pharmacy and key customers to ensure a good understanding of the service and the roles and responsibilities of staff. Performs the role of Lead Technician at weekends and Bank Holidays and is a named member on the Pharmacy MAJAX call out. Dispenses and accuracy checks medicines during operational support slots and when performing the Lead Technician role.

As well as delivering projects aligned to the Estates Strategy, assist in the delivery of minor works and lifecycle / backlog maintenance. Contribute to a safe working culture, adhering to all safety protocols both operationally and through delivery of projects. Contribute to the ongoing requirements for delivering robust governance arrangements The post holder will be working in a dynamic change environment, with tight timescales and with a wide variety of stakeholders. Demonstrate exceptional personal skills; be a positive individual who has the capability to demonstrate an empathetic approach to others.