Total 4 Manager level Maintenance / Repair job vacancies in Bournemouth, Dorset, BH1 1AR

Position: Maintenance Manager    
Type: Full-Time / Permanent    
Bonus: Up to 10% Annual Bonus
Start Date: From January 2025

Join our One Great Team here at Haven as a Maintenance Manager, where you’ll steer our maintenance operations, ensuring our facilities are safe, efficient, and welcoming for both our team and guests.

As the Maintenance Manager, you'll be at the heart of an energetic Facilities & Maintenance Hub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional maintenance operations for our facilities, continuously improving efficiency, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. 

Key Responsibilities   
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.     
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.     
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.     
Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.     
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.     
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.     
Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.     

Requirements     
- Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, with a track record of managing operations and overseeing external contractors.
- Strong leadership and communication skills.    
- Ability to work in a fast-paced environment while maintaining attention to detail.    
- Exceptional customer service and problem-solving abilities.    
- Knowledge of health and safety regulations.    
- Strong organisational and multitasking skills.    
- Experience in budgeting and financial management.    
- Flexibility to work evenings, weekends, and holidays.    

What We Offer    
- Attractive salary plus annual bonus opportunity.     
- On-site accommodation, subject to availability and T&Cs.    
- An inclusive, supportive work environment.    
- Comprehensive training and ongoing support.    
- Career development opportunities, including fully funded qualifications.    
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!    

How to Apply    
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.    

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk    

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share. 

Position: Maintenance Manager     
Type: Full-Time / Permanent     
Bonus: Up to 10% Annual Bonus
Start Date: From January 2025

Join our One Great Team here at Haven as a Maintenance Manager, where you’ll steer our maintenance operations, ensuring our facilities are safe, efficient, and welcoming for both our team and guests. 

As the Maintenance Manager, you'll be at the heart of an energetic Facilities & Maintenance Hub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional maintenance operations for our facilities, continuously improving efficiency, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.  

Key Responsibilities    
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.      
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.      
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.      
Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.      
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.      
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.      
Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.      

Requirements      
- Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, with a track record of managing operations and overseeing external contractors. 
- Strong leadership and communication skills.     
- Ability to work in a fast-paced environment while maintaining attention to detail.     
- Exceptional customer service and problem-solving abilities.     
- Knowledge of health and safety regulations.     
- Strong organisational and multitasking skills.     
- Experience in budgeting and financial management.     
- Flexibility to work evenings, weekends, and holidays.     

What We Offer     
- Attractive salary plus annual bonus opportunity.      
- On-site accommodation, subject to availability and T&Cs.     
- An inclusive, supportive work environment.     
- Comprehensive training and ongoing support.     
- Career development opportunities, including fully funded qualifications.     
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!     

How to Apply     
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.     

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk     

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.  

Come and join our One Great Team here at Haven as a Head of Facilities!

As part of the Senior Leadership Team on Park, as Head of Facilities you will be responsible leading a large team which includes: site maintenance, facilities management and the Cleaning Operation Team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.    

Key Role Responsibilities

Leadership: Provide visionary leadership to the Facilities team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high performing Team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success with Haven.

Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.

Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.

Team Management: Recruit, train, mentor, and evaluate your teams performance, fostering a culture of collaboration, innovation, and professional development.

Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Support your Team Managers to plan and manage the day-to-day maintenance, caravan siting and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.

Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.

Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.

Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

SALARY: Highly Competitive + up to 25% Annual Bonus

Experience and Qualifications 
What we are looking for is…
- Previous experience at a senior level within a hard and soft facilities management role preferable
- Strong leadership and management skills, with a proven ability to motivate and develop your team
- Excellent strategic planning and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Demonstrated track record of achieving departmental and organizational goals.
- Knowledge of industry guidelines, regulations, legislation and best practices.
- Budgeting and financial management experience.
- Strong organizational skills and attention to detail.
- Confident decision maker with ability to exercise sound judgement and manage conflicting priorities when under pressure
- Skilled negotiator with ability to influence at a senor level

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, our Heads of Departments working hours are usually 45 hours per week over 5 days and likely to include evenings and weekends.

What can you expect during the recruitment process? 
When invited to meet with us, the process may include 2-3 stages including interview, site visit and skills test depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Immediate start following a successful interview

We're hiring a Deputy Head Housekeeper to join our amazing team here at Omni Facilities Management

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently looking for enthusiastic and self-motivated candidates for the position of Deputy Head Housekeeper who will be responsible for assisting the Head Housekeeper in leading and coordinating all the housekeeping areas of the hotel.

Benefits from working with the company:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

MAIN DUTIES

People

• Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals
• Support with engaging, training, leading, and inspiring the housekeeping team
• Ensure a consistently high level of customer care is always delivered
• Ensure the hotel achieves the set target for all housekeeping related audits
• Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
• Maintain high staff satisfaction and manage turnover effectively
• Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Conduct regular team member appraisals
• Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Evaluate performance of all team members under your direction
• Ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained
• Ensure all staff are fully conversant with Health & Safety policies and procedures, attend relevant training and that attendance on Health & Safety related training courses is recorded correctly
• Ensure all staff are trained and adhere to lost property policy
• Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct

Quality

• Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app
• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• To ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• To ensure all maintenance defects are reported and rectified
• Promote a culture where all wastage is kept to a minimum
• To ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary
• To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
• To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• All cleaning materials and guest supplies are stored correctly
• To check from 75 to 95 rooms on daily basis
• To check all vacant ready rooms on daily basis
• Public areas and Linen Room quality checks and management

Profit

• Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages
• Take initial responsibility for managing and resolving all and any payroll or other Team Member queries
• To ensure all stores are ordered in line with company budgets
• To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis
• Linen management using the Linen Tracker

PREVIOUS REQUIRED EXPERIENCE

• Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment
• Previous people management experience
• Experience of dealing with budgets, including analysing profit and loss
• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel, and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts
• Ability to work effectively under pressure
• Excellent organisation skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn

Proud member of the Disability Confident employer scheme