About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $21.47 - $32.21.
We also offer generous benefits for full-time employees which include but are not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field 3 days a week and telecommute remotely at a designated workplace within the State of Colorado the remaining days.
About Denver Human Services
At Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place. Our 1,100+ member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.
The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Enforcement Professional. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
The Child Support Technician will:
Conduct intake interviews to assist clients with child support applications, gather information and documentation, and answer questions related to the child support process.
Perform research and investigative work to collect necessary information and documentation not provided in the intake interviews and gathering any remaining relevant information and all necessary case documentation.
Enters and maintain client records in various databases ranging from updating demographic information maintaining a caseload and transferring cases from Intake within the designated timeframes.
Reviews case information including existing court orders and minutes to determine appropriate legal action.
Work with Assistance Program employees at Human Services to sanction benefits when clients are nonresponsive.
Determine the status of a case and transfers it accordingly for child support orders to be established, enforced, or modified.
Maintain and process the non-referred applications and cases as their primary caseload as these have fewer complexities and often have better client cooperation.
Maintain and process the web applications and cases as their primary caseload as these have fewer complexities and often have better client cooperation.
Hold a smaller mandatory referred case split, as these cases often have more complexities that require a deeper ability to critically think through problems.
Hold a smaller intergovernmental referred case split, to maintain the continuity of work.
Assist with leading team stand-ups and meetings.
Performs other related duties as assigned.
About You
Ideal Candidate Summary
Bilingual preferred. Able to read, write, and speak proficiently in both Spanish and English.
Minimum of two years of a high-volume customer service and caseload experience.
Experience with ACSES and CBMS systems.
Experience managing caseload in a fast-paced, deadline driven environment.
Experience collecting with interviewing customers collecting protected personal information from a diverse customer base.
Knowledge of legal research techniques and civil investigation procedures sufficient to be able to determine relevant information, locate reference material, compile and analyze appropriate information and formulate logical recommendations.
Proficient in Microsoft Office products (Outlook, Word, Excel) and Microsoft Teams.
Skilled in the use of computer software, including word processing, spreadsheet, document management, electronic mail and database programs.
Excellent critical thinking and time management abilities.
Previous experience in high-pressure, quality-oriented professional settings.
Self-motivated and highly organized.
Solution-oriented approach and commitment to making a difference.
Positive, professional, and proactive attitude.
Adaptable to change and open to innovative work processes.
MINIMUM QUALIFICATIONS:
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Four (4) years of experience performing office support work.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
About Everything Else
Job Profile
CA2900 Child Support Technician I
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$21.47 - $32.21
Starting Pay
Based on Experience and Education
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
