Total 149 Manufacturing / Production job vacancies in Feltham, London, TW2 7BA

Search are currently recruiting for a 360 Operator to start ASAP in Romford (RM4)

GPS EXPERIENCE REQUIRED
6 plus weeks work
Must have an in date CPCS card or NPORS CSCS affiliated
21t machine
Minimum 9 hours paid

Start date - Wednesday 21st August 2024
Rate negotiable

Successful applicants must be able to provide work references covering the past 2 years

If interested please contact/ send cv to Daniel Woods 0151 229 5585 or daniel.woods@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Please see Job description for full details Service Delivery To coordinate with the Senior Operational Lead regarding preparation of Clinical Trial medicines to ensure a safe and efficient service. To ensure that all IMP activities undertaken within the Production Unit comply with GMP/GDP/GCP, Health and Safety and COSHH legislation and that all work documentation and procedure manuals meet these regulations. To support senior staff in the day-to-day management of clinical trials staff and workload in the allocated preparation area. To ensure that all staff working on Clinical Trials in Production are trained and competency assessed in the tasks they undertake. Clinical trials To lead on the set-up and implementation of Clinical Trials requiring preparation or manufacture to ensure GMP, GCP, full protocol, CTA, and IMPD compliance. To generate quality technical agreements, commercial and supply agreements in response to acceptance of a clinical trial, liaising regularly with the trial sponsor. To generate or contribute to the continued maintenance of trial specific IMPDs in liaison with the local site QA, QP, QC department and trial sponsor. To lead on generation of batch specific documentation such as training logs, batch manufacturing records and any other required trial specific documentation. To supervise the clinical trials co-ordinator and clinical trials workload on a day to day basis and report regularly on the status of clinical trials to the production manager highlighting any resource requirements. To oversee the manufacture of clinical trials and training on trial specific protocols and manufacturing methods to ensure other staff are aware of the trial-specific requirements of the batch/product. To supervise trainee pharmacists, STP students and trainee Production technicians when rotating through Production Clinical Trials. To ensure effective communication is maintained with clinical trial sponsors and/or contract partners for any aspect of the Production Clinical Trial service delivery. To be responsible for ensuring all Clinical Trial Site Master Files are updated and maintained contemporaneously in accordance with data integrity principles to be audit ready at all times. Governance and Quality To ensure that the Clinical Trial Pharmaceutical Quality Management system is maintained and developed in accordance with the MS(Specials) and MIA(IMP) license requirements and in response to changes in regulations and legislation. To undertake a regular review of all quality exceptions according to department procedures. To author and review deviation reports and change controls along with other PQS documents and assist in risk-based decision making on product quality and final product disposition from a production perspective in liaison with QA and the QP. To support and document change through the Quality Management System to both reduce risk and drive innovation in clinical trial activities and the overall clinical trials service. To ensure all changes to the Quality Management System are effectively communicated via the change control process to all grades of staff. By example and effective communication to create an environment of quality improvement. To review and develop Standard Operating Procedures to ensure compliance with current and future clinical trial, manufacturing and regulatory requirements. To participate in sponsor or other customer related audits for clinical trials including agenda writing, ensuring appropriate staff are aware and present at the audit. To review with the QA team and QP any clinical trial related audit reports, draw up an action plan for compliance achievement and communicate appropriately with the auditor to ensure timely close out of items raised. To contribute to regulatory inspections involving the MIA(IMP) licence. To ensure that all staff are aware of the relevant Standard Operating Procedures, that these are well maintained and kept up to date with technological and regulatory updates to drive optimal performance of the clinical trials service. Training and Education To induct all new staff to the department into the clinical trials service and introduce the clinical trials team members and their roles. To prepare activity competency records relevant to clinical trials related activities and assess staff competence in completing such activities To regularly update the wider production and quality teams in new clinical trials / batches / products being introduced to the department through presentations and team meetings. To assist with the induction, training and assessment of staff working in the unit.

Are you looking for a new and exciting full time job opportunity? Come and join our dedicated and hardworking team as a Production Operative in Harlesden, NW10 7NY!

Pay rate:

• Day shift: £10.42 to £15.63 per hour | Night shift - £11.42 to £17.13 per hour

Working hours as a Production Operative:

• Day shift: 7am until 3pm | Afternoon shift: 3pm until 11pm | Night shift: 11pm until 7am

Day to day as a Production Operative you will:
Candidates will be working onsite at our clients Factory, where you will be packing and stacking food products. Which consist of a range of biscuits. Digestives, chocolate biscuits, RichTea and a full range of cheddar snacks. There are possibilities to gain a full time contract with this major international company with career progression and development.

Skills and Knowledge you must have as a Production Operative:

• Ability to work as a team
• Good level of general fitness, as there could be some heavy lifting involved.
• Attention to detail
• Basic standard of literacy and numeracy
• Flexible attitude

We're a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

Challenge-trg Recruitment has partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

Challenge-trg Recruitment (part of the Challenge-trg Group) is an Equal Opportunities Employer. We don't just embrace change, we welcome it. We celebrate equality and diversity and are committed to creating an inclusive environment for all.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

Apply now for an IMMEDIATE START as a Production Operative!

Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy

Other duties will include (as and when necessary) To assist in the opening of correspondence, collating, sifting, and forwarding onto the relevant Facilities Managers. Inputting and tracking of requisitions onto the Trusts purchasing database as and when requested. To provide on demand travel advise for staff, visitors and patients to the Trust as requested by phone or e-mail as part of the Trust travel and information service. To assist in the delivery of the Trusts Travel Plan. To assist in the regular inputting of Incident Reporting Forms using the Trusts Accident and Incident reporting database, Datix. Processing and issuing of car parking applications, providing information regarding the trusts car parking. Liaising with the contracted parking staff as appropriate. Assisting with the issuing of the Health Emergency Badges (HEB) and updating of the HEB database. To assist in the booking of Trust pool cars to authorised staff, including the registration of staff onto the pool car database and ensuring that all Trust vehicle drivers are compliant with the Trusts transport policy. To take minutes during meetings, and / or transcribe audio minutes in a timely manner for review by relevant Facilities Managers. Other duties appropriate to the grade may be required of the post-holder. Such duties will be discussed with the post-holder and the Directorate Facilities Support Manager.

To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department. Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chaseup non-responses identifying reasons. Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure. To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department. To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios andSecurity Two way system. Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challengedas appropriate. Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers. Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments andSite Managers are contacted line with the written procedure. To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps. Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out. Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis. Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota. To accept calls for security assistance, dealing with or diverting on as appropriate. To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements. To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g.,Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist. To familiarise yourself with the escalation process within the department.

Assembly Mechanic

Full Time

Temporary ongoing with no end date

£12.82 per hour

Working hours - 4 on 4 off shift pattern 6.30am - 6.30pm

Manpower has the opportunity for an Assembly Mechanic to join the team at our Client site based in Feltham. During peak times you will be responsible for the construction, maintenance and testing of mechanical equipment, machinery and their components.

Working as part of an established team you will identify machinery parts for replacement, placing the orders when needed before fitting them ensuring the machines run correctly and efficiently.

The successful candidate will be able to follow instructions accurately, previous experience in a similar role would be beneficial.

Role Responsibilities

• Constructs, maintains, and tests mechanical equipment, machinery, and components.
• Identifies parts for replacement and machines that need new parts and places orders, as necessary.
• Requires a high school diploma or its equivalent.
• May be required to complete an apprenticeship and/or formal training in area of speciality.
• May require related experience and able to show proven capabilities in the field or in a related area.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgement.
• Typically reports to a supervisor or manager.

Please note all candidates must pass a drugs and alcohol and DBS Check screening prior to starting on-site.

To hear more about this exciting opportunity, get in touch today!

Manpower UK is acting as an Employment Business in relation to this vacancy.

A leading boutique Eyewear manufacturer based in Central London (Kings Cross) are looking for a full time Eyewear Production Manager to run their state of the art production facility.

This company have several Opticians across the UK supplying their own unique, handmade quality frames. You will manage all production through their workshop, as they grow to become one of the world's most innovative, customer centric, spectacles companies in the world.

Eyewear Production Manager - Key Tasks & Responsibilities

• Managing the full end-to-end production of all Bespoke and Bespoke+ orders, received via stores or online via the company App
• Creating small commercial runs of frames
• Managing the production of all prototypes, samples and experimental frames
• Overseeing the production of technical drawings and CNC drawings
• Operating equipment such as in-house CNC machine, lasercutter, barrels, bridge bumpers, etc.
• Recruiting the workshop team, hiring, training and developing the team, including managing the rotas and resource requirements
• Managing all frame repairs and 'rehab' services, as well as frame matting, nosepads additions and other adjustments
• Sourcing materials (acetate, horn and optical hardware) and machinery to develop the workshop
• Training others on making spectacles, including frame making classes to the general public
• Producing regular reports for the rest of the team.
• Cataloguing and photographing all frames that come through the workshop to create a long term permanent archive
• Initially managing a team of 2 FTE. You will be responsible for recruiting, training and developing the team to be the envy of the industry.
• You will work closely with other parts of the business - operations, glazing, retail, ecommerce, customer services.

Eyewear Production Manager - Requirements

• Excellent and relevant experience of CNC and modern production methods are a bonus but not required
• Have strong experience in 3D Cad, such as Rhino, Autodesk Fusion 360 and Solidworks
• An effective builder of teams, taking pride in how you recruit, manage and develop your teams
• Have a problem solving mindset, and a dynamic approach to efficiency and improvement.
• Be a self-starter with plenty of energy, and outstanding at working under your own initiative and under pressure
• Have an impeccable eye and passion for design and detail, and high quality standards
• Energised by their values: Pioneers, Proud, For All
• Optical experience is not essential. We're looking for transferrable skills and a hunger for improvement, over an approach to doing things a traditional way.
• Experienced at working cross functionally with great communication skills.

Package

• FT, 40 hours a week
• Salary, £36,000 to £41,000 p/a, depending on experience
• Annual bonus linked to company performance
• Complimentary spectacles
• Bespoke holiday allowance
• Management training and development
• Lots of company socials
• Free Fruit and Yoga

To apply for this role please send a copy of your CV or call 0114 238 1726 for more information.

Our client is an expanding manufacturing business that offers specialist products from their portfolio. Due to the continuing workload the business now requires an assembly fitter to join the growing team in Surrey.

As a fitter you will be following assembly instructions and 2D and 3D drawings. Experience with assembly in the automotive or aerospace industry would be advantageous. You will be part of an experienced team who can offer training and support, knowledge of electrical harnessing would be beneficial but not essential. You will be commutable to Leatherhead.

In return you will receive a competitive salary and benefits package, you will be part of a growing company with future opportunities for you to advance your career.
Interested? Please apply today

Facilities Help Desk Operator

Location: Central London

Salary: Up to £32,000 based on experience

Sodexo have a fantastic opportunity for you to join one of our prestigious client accounts based in central London as our onsite Facilities Help Desk Operator.

Providing great customer service & a high level of technical support in a fast-paced creative environment, this varied and integral role will see you working closely with the site team leaders/supervisors.

You will provide a helpdesk service for all reactive & planned preventative maintenance works to be completed by the site maintenance & facilities teams and our supply chain partners.

By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.

About You

To be considered for this role you will have and be able to demonstrate knowledge and experience in the following areas:

• A highly customer focused individual, motivating and driving performance in teams to deliver high standards of service and cost effectiveness
• Excellent organisation and planning skills
• Knowledge of CMMS system
• Manage multiple priorities simultaneously.
• Have an understanding of technical applications and processes, with the ability to transfer skills across both technical and soft disciplines
• Good written and verbal communications skills
• An understanding of risk management and HSE, the methods employed to manage risks, hazards and controls. have a good understanding of Microsoft office package, in particular, Excel.

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment

• Salary: Up to £32,000 Based on experience
• Range of excellent flexible employee benefits

• Access to ongoing training and development programs
• Countless opportunities to grow within the company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Apply today!

Manufacturing Operator

Greenwich Area

Ongoing Long-term role

£12.59 p/h

We are currently recruiting Manufacturing Operators to work in a busy clean production environment on behalf of a global telecommunications company. We are looking for people who can produce high quality precision work, have an eye for detail and are willing to learn.
Manufacturing Operators are responsible for following documented processes to enable the safe and accurate mechanical or electro-mechanical assembly of subsea and land-based telecommunication equipment, which may also require fibre optic handling & splicing.
Full, paid training is provided in their state-of-the-art Training School facilities based on site in Greenwich, SE London.
Previous experience in roles of a similar nature would be particularly advantageous.
Manufacturing Operators are required for various departments, with each distinct role contributing to the creation of high specification product, adhering to specific requirements, yet collectively playing a vital and unique role in the overall creation and assembly of the product.
All work is carried out in an Electrostatic Protected Area.
Manufacturing Operator's duties may include, but are not limited to:

• Safety Compliance: Follow safety protocols to maintain a secure working environment.
• Assembly: Assemble components or products according to specified guidelines & drawings.
• Following Procedures: Adhere to standard operating procedures and safety guidelines.
• Machine Operating: Operate and monitor production specific equipment and/or machinery as part the manufacturing process.
• Record-Keeping: Maintain accurate records of production activities and product specifications.
• Material Handling: Manage the handling, storage, and transportation of materials within the manufacturing area.
• Quality Control: Inspect products for quality and ensure they meet established standards.
• Troubleshooting: Identify and escalate issues with equipment or processes to ensure smooth operations and quality of product.
• Collaboration: Work collaboratively with team members and other departments to achieve production goals.
• Continuous Improvement: Participate in efforts to improve efficiency, quality, and overall manufacturing processes.

The positions may also involve tasks such as manual handling, lifting of heavy objects, manual dexterity, and periods of sitting or standing.
The specific responsibilities and department details will be explored further in an initial discussion to assess your skills and preferences.

Hours of Work - 48hrs p/w
Manufacturing Operators may be required to work shifts, days, and nights.

DAY 06.00 - 17.45 Mon/ 06.00 - 17.15 Tues - Thu / 06.00 - 11.30 Fri

NIGHTS 18.00 - 5.45 Mon / 18.00 - 5.45 Mon - Thu / 18.00 - 23.30 Fri

Core Duties and Responsibilities Call Handling Operate as a Switchboard Operator using Trust technology; identifying and escalating operational issues appropriately Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners. Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise. Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner. To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression. Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload. Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases Deal with any emergency calls as a priority adhering to processes and procedures Understand an operators role in Major, significant and critical incidents and to ensure communications cascades are completed in line with agreed procedures. Competently use a bleep and/or pager system to contact Trust staff as agreed in standard operating procedures To meet daily key performance indicators (KPIs) and targets. To work at any hospital site as required including Telephony managed service sites Understand the operation of key systems within the department relevant to the query. Participate in a rotating shift pattern; to include Public Holidays and weekends; in line with service requirements; unless otherwise agreed. Support Trust call centres out of hours providing a message handling service where appropriate and under direction of management. Administration and System Management To record all Incidents and Requests with the appropriate information, prioritisation and classification, and updating of Incident data. Using in-house computer applications to facilitate the support services offered by Customer Services to the Trust: To co-operate with all others in the Customer Services Team to ensure that it works as an efficient, highly motivated and capable workforce whose prime interest is in helping the Trust staff care for its patients Maintain accurate data records of tasks undertaken as directed by a Team Leader Carry out any other administrative duties as may be allocated by the Team Leader /Supervisor/manager. Keep accurate records of tasks undertaken, ensuring escalation to a team leader / manager as necessary Other duties Once appropriately skilled; support team leaders and managers by participating in buddy system to support and coach new staff in line with training plans and agreed Training and Development framework. Attend training sessions to ensure knowledge regarding department and trust systems is up to date and knowledge of associated policies and documentation are kept current. Contribute to the continuous improvement within your team to help increase customer satisfaction and more effective working processes. Adhere to departmental standards. Follow and adhere to Trust Policies and Processes Assist Trust call centres where appropriate with out of hours message handling

Press and Small Fabrications Setter Operator (Hare Press)

Romford,RM3 8UH
Temporary to Permanent position
£13.50 per hour
Monday to Thursday 7am-4pm, Friday 7am-12 Midday

Our client are recruiting a Temporary to Permanent Press and Small Fabrications Setter Operator.To be responsible for the production of small, fabricated components, press work, clips, and earthing bonding leads from setting up to completion. The post holder will be required to use HARE presses, fly presses, small equipment and hand tools to complete their work. The post holder will need to demonstrate flexibility and be willing to work in various areas of the shop floor as and when requested by the Operations Manager and undertake extra responsibilities as necessitated by business requirements.
Press and Small Fabrications Setter Operator Duties
- Setup and operate press and form tooling to manufacture components to drawings.
- To assemble, clean, and solder components as required
- To assemble, and spot weld components as required
- Check drawing number and issue status is correct to work order
- Check materials and parts are correctly identified
- Ensure all previous operations are correctly endorsed and stamped to verify conformity; and report any deviations to the above checks to the cell leader.
- Ensure all operations are completed as planned
- Ensure the first off inspection is carried out and the route card is endorsed at each applicable operation
- Check that all products within the batch conforms to the requirements of the operation; and segregate any non-conforming product and report it to your cell leader
- To liaise with all other departments as required to ensure smooth and efficient progress of all sales requirements
- To ensure compliance with relevant Health, Safety, Environmental, Quality, performance,policies and procedures.
- Able to use Fly press tooling, guillotine, soldering and spot welding equipment.
- Experience in assembly, soldering and manufacturing techniques.
- Able to measure accurately.

Press and Small Fabrications Setter Operator Requirements
- Must display a positive attitude and be keen to learn.
- Must have a keen eye for detail and high levels of concentration, taking pride in both the product and working environment.
- Good communication skills to promote good team working.
- Excellent time management and organisational skills.
- Ability to work on your own initiative.
- ONC/HND production Engineering or relevant equivalent Mechanical Engineering qualification or having served a manufacturing apprenticeship (preferred)

Please apply with a copy of your latest CV in the first instance.



CPDaventry

We are looking for customer service oriented staff, to work in our busy Call Centre, supporting our Cancer Nurse Specialist (CNS) Helpline where you will be talking and engaging with cancer patients, signposting their calls to their specialist clinical team.

This role focuses on Customer Services soft skills and is a telephony based role with no face to face customer or patient contact.
You will be trained and multi skilled in call handling for our call center and hospital switchboard services.

Hours: You will be required to work full time (37.5 hours) on a rolling rota. Shift patterns between Monday - Sunday 8:00am - 20:00, weekends and bank holidays.


Skills required:
•Professional telephone manner
•Team player
•Excellent Communication Skills: calls can be highly challenging due to emotive circumstances and caller anxiety
•Compassion, Empathy
•Active listening skills
•Reliable, flexible
•Intermediate IT Skills
You will be required to work as part of small team dealing with emergency calls and should have the ability to deal with these situations in a calm and professional manner who will provide a warm, courteous and prompt response to all telephone enquiries in an efficient and professional manner to our patients, staff and other stakeholders.

Previous Applicants from six months need not to apply.

As a Call Centre Operator you will enjoy working directly with patients and/or customers to identify their needs and signpost them accordingly. You will recognise the importance of first class communication skills to achieve customer satisfaction. The primary objective is to provide;
• A positive experience for each patient and external contact – every call matters.
• Professional and high quality customer service to every caller.
• Effective and timely resolution of all queries received
• Support to patients and external clients, ensuring that they are welcomed to the Trust.
• To support the Trust in providing quality care to its patients.

As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as our department is the interface for the hospital and will often be the caller’s first experience of the Trust.

You will need excellent communication skills and the ability to adapt your call handling methods to suit the variety of callers you will come in to contact with is paramount. You will often be engaging with distressed or vulnerable callers that will look for guidance and signposting.

What We Offer

The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.

Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, Ride to work scheme
Employee assistance programme
Free stop smoking service

Our Trust values are Put patients first, Take pride in what we do, Respect others, Strive to be the best, Act with Integrity
• Operate as a call centre operator using Trust technology; identifying and escalating operational issues appropriately.
• Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners.
• Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise.
• Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner.
• To use advanced listening, probing and facilitative skills across a wide range of calls; some of which can be highly challenging due to emotive circumstances or caller aggression.
• Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload and call urgency.
• Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases.
• Deal with emergency calls (where appropriate) as a priority adhering to processes and procedures.
• Competently use a bleep and/or pager system to contact Trust staff (if appropriate to the service) as agreed in standard operating procedures.
• To meet daily key performance indicators (KPIs) and targets.
• To work at any hospital site as required, including telephony managed service sites.
• Understand the operation of key systems within the department relevant to the query.
• Participate in a rotating shift pattern thatmayinclude Public Holidays and weekends; in line with service requirements; unless otherwise agreed.
• Single point of contact for oncology patients to access the services of their Clinical Nurse Specialist and Acute Oncology Service
• Utilise existing pre-agreed triage tools and standard operating procedures to triage and process advice line calls; escalating to a clinician where appropriate
• Facilitate the ability to report on patient contacts by recording details of all patient interactions in line with agreed procedures and processes.
• Participate in annual skills review and training sessions deemed appropriate.


This advert closes on Sunday 11 Aug 2024

Operate as a call centre operator using Trust technology; identifying and escalating operational issues appropriately. Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners. Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise. Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner. To use advanced listening, probing and facilitative skills across a wide range of calls; some of which can be highly challenging due to emotive circumstances or caller aggression. Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload and call urgency. Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases. Deal with emergency calls (where appropriate) as a priority adhering to processes and procedures. Competently use a bleep and/or pager system to contact Trust staff (if appropriate to the service) as agreed in standard operating procedures. To meet daily key performance indicators (KPIs) and targets. To work at any hospital site as required, including telephony managed service sites. Understand the operation of key systems within the department relevant to the query. Participate in a rotating shift pattern that may include Public Holidays and weekends; in line with service requirements; unless otherwise agreed. Single point of contact for oncology patients to access the services of their Clinical Nurse Specialist and Acute Oncology Service Utilise existing pre-agreed triage tools and standard operating procedures to triage and process advice line calls; escalating to a clinician where appropriate Facilitate the ability to report on patient contacts by recording details of all patient interactions in line with agreed procedures and processes. Participate in annual skills review and training sessions deemed appropriate.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.