The Nurse Staff Development Specialist (SDS) Project Coordinator Registered Nurse (RN) executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex patient care. Collaborates in the development, implementation, evaluation, and revision of policies, procedures, and/or guidelines. Demonstrates performance and leadership that is broad enough to improve the care of all areas included within assignments. Provides peers with formal or informal constructive feedback for improvement. Supports colleagues and other nurses through knowledge sharing to provide safe, quality nursing care. Fosters a safe and supportive environment
conducive to the professional development of health care professionals. Leads efforts with management and within the Shared Governance Structure to alleviate identified care and culture disparities between units. Evaluates outcomes of evidence-based decisions and practice changes for individuals, groups, and populations. Responsible for the documented outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility. Serves as a liaison to assigned staff and monitors capital an operating expenditure. Coordinates daily activities to ensure maintenance of records and files, coordinate services, resolves problems, and improves quality of patient care. The Project Coordinator SDS will prepare and update documents and presentations as well as create communications, correspondence and coordinate program calendars, meetings, agendas, and meeting
minutes. A Master or bachelor's degree in business is highly recommended. This position performs key tasks to support all aspects of various stages of projects to help ensure projects success as well as use project scheduling and controlled tools to support the monitoring of project plans, and reporting of projects keratoses. The SDS Project Coordinator will also: Compile, process, and review information from several programs, design, generate a routine and specialized reports for departmental an administrative use, perform queries, provide downloads of information as requested, create strands, graphs data and prepares reports, performs audits to ensure quality, accuracy and the integrity of
the data and reviews for resolution, perform analysis where needed to aid in supporting projects, and reporting the trends. The nursing SDS Project coordinator is responsible for planning and executing special projects related to nursing education & Academia.
projects and special assignments are managed based on the business principles of project
The project implementation methodology will include:

• Defining the project.
• Developing a work breakdown structure.
• Assigning the task
• Evaluating the project to make them better.

Hi,

We are hiring Delivery Manager for our own company.

Please find below JD and if interested please share your updated resume for further process.

JD-

Experience - 10+ Years (IT Industry)

Job Location - Remote

Project planning and coordination

Delivery managers plan and coordinate project activities, set milestones, assign tasks, and manage resources. 

Risk management

Delivery managers identify potential risks and create strategies to mitigate them. 

Stakeholder management

Delivery managers act as a liaison between the organization and the development teams, ensuring that all stakeholders are informed. 

Quality assurance

Delivery managers enforce quality assurance processes, conduct testing, and ensure that deliverables meet specifications. 

Communication

Delivery managers communicate regularly with stakeholders to keep the project moving forward. 

Budget management

Delivery managers keep the project on budget to maintain stakeholder satisfaction. 

Team management

Delivery managers monitor the team for process compliance, productivity, teamwork, and efficiency. 

Project status

Delivery managers provide status information to management about the project pipeline and execution. 

Customer references

Delivery managers convert projects into customer references. 

Upselling

Delivery managers upsell products and services to customers during and after projects. 

Meetings

Delivery managers facilitate regular meetings and reviews with the team to discuss progress and address issues. 

As a result of business growth across the USA, Turner & Townsend are inviting experienced Project Controls professionals at all levels to consider relocating to the US, joining our teams supporting diverse construction projects and programs across the country.

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We are looking for someone who is looking to make a difference and who has inclusive and collaborative mindset. We are looking for someone with knowledge and experience of established project delivery frameworks, and who has the vision and desire to challenge these established ways of working in order to bring about better outcomes for our clients and our teams.

As an effective Project Controller, you will have an understanding in:

• Deliver Project Controls services, taking responsibility for end-to-end service delivery.
• Help grow the brand through business development and client relationships. 
• Inspire the project controls team across a variety of Infrastructure projects, covering rail, roads, power & utilities, aviation, and renewables
• Be a key person our clients can liaise with. 
• Creating new client and consultant relationships and opportunities in the marketplace.
• Growing and developing exceptional people for their team.
• Displaying excellence in service delivery leadership.

Joining us in our Project and Resource Officer role, you will be the critical interface between Facility Management and project delivery teams; covering project handovers to be successful and not disrupt facility operation.

You will be responsible for ensuring all upcoming & live project works within a Facility are planned, implemented, and handed over with Operational considerations and approvals clearly captured and processed.

This role is a 12-month full time fixed term (Located in Macquarie Park)

In this role you’ll see yourself: 

• Proactively partnering with the Facility Management, Capital Works Development teams, Principal Contractor, and sub-contractors to define interface requirements, timeframes, notification periods and other relevant co-ordination aspects. 
• Co-ordinating access and site inductions, reviewing contractor presented documentation, isolation management, pre-start meetings and oversight of works. 
• Assisting with testing and commissioning activities as a Facility Subject Matter Expert (SME), managing operational risks associated with operational equipment and services. 
• Managing the handover of new equipment, ensuring a smooth transition, including all relevant documentation, training, commissioning, and other handover requirements are executed. 
• Managing defect identification and closure process rectification within the project, prior to handover to ensure facility quality standards are met. 
• Ensuring project delivery teams adhere to Facility Management processes.

Title:

KBR is seeking a Project Manager for Instructional Systems Design (ISD) work supporting a government client in Orlando, FL. You will lead a team supporting analysis, curriculum design, and courseware development for trainers and simulators for surface vessels such as Littoral Combat Ships (LCS) and Frigates, equipment which interfaces with surface vessels, multi-platform systems, and potentially other Department of Defense (DoD) platforms or weapon systems. Your team will be part of and coordinate with a broader team which provides engineering, logistics management, and ISD support to DoD organizations developing trainers and simulators for military aircraft, unmanned aerial vehicles, naval surface vessels, and unmanned/semi-autonomous watercraft.

Role and Responsibilities:

• Visits to the government client facilities in Orlando, FL may be required multiple times per month.

• Travel to various client sites is expected approximately 8 times per year.

• Most duties may be performed remotely, but occasional in-person meetings with government clients and the team will be encouraged to strengthen relationships.  

Specific responsibilities will include, but are not limited to:

• Lead a team of Instructional Systems Designers directly reporting to you.

• Supervise, train, mentor, listen to, and support your team.

• As new requirements emerge, hire new talent to satisfy those needs (job posting, interviewing, onboarding…).

• Communicate with clients and other stakeholders about their requirements and your team’s progress toward meeting their objectives. 

• Manage cost, schedule, and performance of projects. Set milestones. Review technical progress and budgets.

• Report progress to clients and KBR upper management.

• Ensure completion of necessary functions to comply with contract requirements (deliverable formats, reports…).

• Identify and develop opportunities for new business, either with existing clients or adjacent organizations.

• Communicate client feedback to other managers and colleagues within KBR.

Basic Qualifications:

• Bachelor’s degree in a related discipline such as instructional design, educational technology, or business

• At least 10 years of Instructional Systems Design experience

• Proficiency with military standards and processes related to training systems and curriculum development such as MIL-PRF-29612 and NAVEDTRA guidance

• Eligibility for a DoD Secret Security Clearance

• Comfort managing a diverse team that includes local and remote personnel

• Strong oral and written communication skills

• Ability to work and communicate well in a virtual/ remote environment

Preferred Skills and Qualifications:

• Advanced degree such as MBA, Master of Instructional Design, or Master of Education

• Project Management Professional (PMP) certification from the Project Management Institute (PMI)

• Proximity to Orlando, FL to enable collaboration via face-to-face meetings with government clients

• Navy experience, ideally with surface platforms

• Familiarity with simulators or other training systems

• Familiarity with government contract processes

Contract requirements regarding education and experience will prevail.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Do work that matters

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• Having a resilient nature is essential in this role
• The ability to master different technologies and multitask

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Sunday
• 7.00am-10.00pm
• You will need to be available to work weekends on a regular basis (every 3-6 weeks)

Training commences on the Monday 13 May  with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday 9-5pm.

*Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.  

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus plan

• Paid vacation/holidays/sick time - 15 days of vacation first year!

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!

• Extensive product and on the job/cross training opportunities With outstanding internal resources!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle, Tools and Equipment to complete all jobs

• Providing Scheduling and management support

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

What you will do 

You will lead moderately complex projects that generally have been assigned a medium to high corporate priority.  Provide subject matter expertise in areas including project management, setup of local project offices, project scope definition, risk identification, project methodology, prioritization, and facilitation. Maintains control of schedule, cost, safety, quality, and customer expectations/satisfaction at all times. Present to management and/or customers on project updates, project cycle, and encouraged results. May manage vendor relationships throughout the installation. Ensure projects are closed on time and in scope. 

What you will do 

You will lead moderately complex projects that generally have been assigned a medium to high corporate priority.  Provide subject matter expertise in areas including project management, setup of local project offices, project scope definition, risk identification, project methodology, prioritization, and facilitation. Maintains control of schedule, cost, safety, quality, and customer expectations/satisfaction at all times. Present to management and/or customers on project updates, project cycle, and encouraged results. May manage vendor relationships throughout the installation. Ensure projects are closed on time and in scope. 

How you will do it 

Methodology - Understanding of Project Management Institute's (PMI) methodology and key knowledge areas; Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk and Procurement Management.

Communication/Coordination - Responsible for communication and status reporting to project staff, customer and Johnson Controls management.  Responsible for work plan, leading project resources, duty assignment, responsibilities, scope of authority and provides technical advice and problem resolution to all aspects of project.

Fiscal - Responsible for tracking projects expenditures and installation progress through reviews of status reports prepared by project personnel and modifies schedules of plans as the need arises. Maintains full financial accountability to project; requires ability to forecast financial trends across project, ability to understand internal Johnson Controls and external client cost structures and integrate or translate to/from Johnson Controls accounting methodology using AIA standards.

Quality - Maintain project quality; conducting inspections of worksite, ensuring workmanship meets Johnson Controls installation required quality standards and expectations.

Customer Service - Provide adaptable, concise, and professional support to all customers and other personnel and ensures timely follow-up on all customer concerns and issues.

What we look for 

Required

• Bachelor's Degree or Associates Degree or equivalent work experience of at least five years
• Travel as needed.
• 5 years Project Management - security industry (preferred) or new construction experience.
• Travel as needed.

Preferred

Certifications preferred or ability to acquire certification within 6 months of employment in the position.

• CSPM (Certified Security Project Manager)
• PMI PMP (Project Management Institute, Project Management Professional)

#LI-JR22

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

This position coordinates and releases materials, meeting production planning objectives in a fast pace manufacturing environment. Using SAP, create material releases and daily schedules to meet production and customer requirements. Provide support to both internal and external customers within the operation. Perform material planning and capacity planning activities required to support production demand; and satisfy customer requirements. Maintain appropriate inventory levels and integrity in accordance with the department goals and objectives.

This is an onsite role based in Marinette, WI.

QUALIFICATIONS

• Must be 18 years of age and have a HS Diploma or equivalent. BA/BS degree or equivalent is preferred

• APICS certification preferred.

• Minimum 2-3 years successful experience in production planning role.

• Experience with SAP (preferred) or other MRP system.

• Experience working directly with suppliers. Capacity planning experience preferred.

• Advanced Excel skills required. 

• Excellent organizational and communication skills are required.

• Strong attention to detail.

• Demonstrated success working in a fast-paced and demanding manufacturing environment is required.

• Excellent analytical skills and flexibility to changing assignments.

• Strong working knowledge of Bills of Materials and Routings.

• Working knowledge of manufacturing activities including purchasing, materials, inventory, quality, engineering basics and production processes.

• Highly organized, manage multi-tasks.

• Ability to achieve results through both function and cross-functional communication and collaboration.

ENVIRONMENTAL, HEALTH, AND SAFETY OBLIGATIONS
Comply with the following Environmental, Health and Safety duties as a condition of employment:

• Comply with EHS rules.

• Lead the work area with a safe culture mindset.

• Support employees in their decision to shut down unsafe or environmentally damaging equipment or processes.

• Ensure completion of EHS training by all Employees.

• Participate actively in the safety process.

• Ask questions if something isn’t known.

• Initiate an investigation on all accidents and injuries immediately.

• Submit suggestions to improve EHS and take action on suggestions submitted by employees.

• Act as emergency management coordinator for meeting locations and shelter areas. Initiate accountability in the event of an emergency. (i.e. what to do in the event of an alarm for fire, chemical spills, tornados, etc.).

• Be a coach to others who are acting unsafely.

• Ensure the completion of all hazardous and non-hazardous waste trainings.

• Ability to recognize deficiencies in chemical labeling.

• Coordination in minor spill management and clean-up.

• Capability to enforce satellite accumulation rules and requirements.

• Proficiency to recognize hazardous wastes in your area and manage properly.

DUTIES

• Perform daily SAP system reviews and metric analysis to identify potential and actual material shortages, review order progress, material rejection, scrap, and rework; adjusting plans and schedules as required by coordinating with appropriate manufacturing personnel and communicating changes to both functional and cross-functional team member.

• Utilize capacity planning methods and SAP system to develop a schedule to optimize costs and efficiencies with respect to labor, materials, and machinery; communicating plans, schedules, changes and modifications to both functional and cross-functional team members.

• Responsible for ‘right sizing’ inventory for stable operations.

• Expediting materials.

• Responsible for phase in and phase out planning/support as requested

• Prepare production plan based on forecast requirements and Company inventory guidelines.

• Communicate material requirement to suppliers and Purchasing department to facilitate inventory deliveries and manage push-outs and expedites to ensure components and services are available to meet production schedules.

#LI-CC4

#LI-Onsite

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

Where You’ll Work – Lubrication Equipment Division (LED)

Our heritage brand – with a legacy dating back to the company’s initial founding in 1926 – Graco’s Lubrication Equipment Division (LED) is a global leader in fluid handling technology, providing products worldwide to a diverse range of markets including vehicle service, industrial, fleets and transportation, construction and mining, as well as renewable and non-renewable energy markets.

The future of LED is bright, with significant investments being made across the business; the division is expanding to accommodate increased demand and growth driven by an investment in new products and innovative ideas. With global industry ramping up into high gear, LED is positioned to grease the wheels, bearings, and machinery that will revolutionize the future.

Ready to join us?

We are seeking a skilled and experienced Project Manager to join our team.  As a project manager, you will play a crucial role in managing projects from inception to successful completion. This will include using 80/20 and Agile methodology to focus in on identifying and eliminating non-value-added activities to drive profitability and enhance customer satisfaction. This is a challenging role that requires a deep understanding of Lean principles and a strong ability to analyze data to make informed business decisions.  You will work closely with cross-functional teams and stakeholders to ensure projects are delivered on time, within budget, and to appropriate standards.  This is an excellent opportunity to utilize your project management skills for a wide variety of project types including but not limited to, new product development, factory improvements, merger and acquisition integrations and product rationalization.

Responsibilities

• Lead the planning and execution of projects, including defining scope, goals, deliverables, and deadlines within the organization.

• Lead and oversee the progressive use of the 80/20 and Agile tools across the organization.

• Regularly monitor and report progress of all active projects

• Coordinate with stakeholders to identify requirements, objectives, and expectations to ensure alignment for process improvements is agreed upon.

• Facilitate effective communication and collaboration between team members across cross-functional groups.

• Implement 80/20 and Agile methodologies and best practices to ensure efficient project delivery.

• Identify areas for improvement by analyzing existing processes and systems and implement corrective actions when necessary.

• Champion necessary training and guidance to the team for 80/20 and Agile methodologies or strategies for continuous improvement

• Will provide support with mergers and acquisitions when and if integration of operations is needed.

Requirements

• Bachelor’s degree in engineering or related field

• Minimum 9 years’ experience in design and development of products including project management experience with demonstrated ability to produce innovative and successful products.

• Strong knowledge of Agile methodologies and analytical skills with a keen attention to deal

• The ability to interpret data and make informed decisions.

• Excellent organizational and time management skills with the ability to manage multiple projects and define priority.

• Effective leadership and team management skills with the ability to motivate and inspire team members.

• Strong communication skills to effectively collaborate with cross functional teams and senior management.

• Proactive and results oriented mindset, with a strong focus on delivering high-quality projects on time and on budget.

Power to Be

At Graco, the Power to Be means providing the support, resources and freedom to pave your own way. Bring your unique attributes to the table, along with a commitment to being your best self, and you can be a part of a culture that rewards effort, celebrates uniqueness, and gives you the tools you need to succeed and become your best, fullest self along the way. Our culture empowers employees to chart their own career path. Our managers provide support and opportunities while offering freedom for employees to find their own Power to Be. Whether you decide to move up within the same department or expand to another cross-functional group, you will gain the well-rounded experience to succeed on your own terms.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Proven Quality. Leading Technology. Launch your career with Graco!

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.  

Essential Job Responsibilities

• Serves as the principal liaison between EPIQ, the client’s administration and the site employees

• Provides excellent client white glove customer service to all end-users at the site

• Provides onsite leadership with the Epiq team, and encourages staff development in their careers

• Continuously looks for opportunities to increase the efficiency of our on-site operations

• Seeks opportunities to increase our capabilities and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential EPIQ candidates for available positions at the site

• Hires, trains, manages, and evaluates all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports

• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

• High School Diploma or equivalent; College experience preferred but not require

• Previous management experience in a client service oriented field, preferably mail/copy/production

• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints

• Strong initiative required; ability to work independently with minimal direct supervision

• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Profile Summary:

The Enterprise Operations Manager oversees the operational and strategic management of a client relationship with the primary focus of achieving and surpassing client expectations. This position reports to an Enterprise Account Director with a dedication towards achieving account profitability; serving as the primary escalation contact; providing account leadership and mentorship to the Site Managers and on-site teams.

Essential Job Responsibilities

• Manage and oversee all assigned locations, personnel, and equipment for a client with multiple locations nationally

• Oversee the Site Managers and potentially other employees at multiple site locations

• Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably

• Develop strategies to achieve 100% client satisfaction

• Strategically engage Epiq resources to support proactive solutions and industry trends with client

• Scheduled/Unscheduled travel to all client locations to monitor account performance

• Ensure monthly report compilation, including accurate billing submittal and invoice processing

• Monthly meeting/touch points with clients in all offices

• Perform Annual end-user survey and Semi-Annual Client survey

• Preparation, presentation, and review of Strategic Business Reviews

• Lead recruiting, developing, and training initiatives to optimize account performance

• Develop account strategies in accordance with overall strategy and business plans

• Proactively provide solutions to the client contact

• Respond to client concerns

• Host recurring meetings to train, educate and inform the on-site management team

• Develop positive relationships with client key contacts in each local office

• Ability to function with a high level of patience, tact and diplomacy

• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

• Bachelor’s degree required or relevant management experience

• Experience managing multi-site and multi-client operations

• Minimum 5 years’ experience in business process outsourcing industry

• Process improvement and project planning experience a plus

• Six Sigma training a plus

• Records and Information Governance leadership and workflow experience preferred

• Minimum 2 years’ management experience with heavy profit and loss responsibility

• Minimum of 2 years’ professional level work experience in a production environment and/or a client-service oriented field

• Working knowledge of PC applications including Microsoft Office software

• Knowledge ofand utilization of typical office services equipment and technology

• Extensive travel and on-site location work at times

The Compensation range for this role is $110,000 to $140,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Team player, must have excellent customer service and communication skills

• Preferred Shift: 8:30-5:30 but some flexibility required

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Hospitality position provides “White Glove” customer service and is responsible for taking care of all client meetings and events, and hospitality tasks at a client location. 

Responsibilities

• Provide “White Glove” hospitality services
• Set-up meeting rooms as specified
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies
• Clean pantry and kitchen as needed
• Provide support for miscellaneous requests and flex services
• Utilize various software and event planning programs to meet tasks
• Coordinate all hospitality-related functions and assist in prep set‐up/break‐down of all meetings, conferences and offsite events to ensure all requests are scheduled appropriately according to specified timelines provided by lawyers and legal practice assistants.
• Assist lawyers and support staff with menu arrangements, meeting room reservations and catering requests, accurately documenting all aspects to ensure all requests are met and information has been properly entered and executed.
• Provide Reception Desk coverage, including greeting, directing, and otherwise assisting firm guests; reception telephone coverage and responding in a timely manner to online/emailed space requests.

Job Requirements

• High School Diploma or GED
• Minimum of 2-year work experience, client service-oriented preferred
• Minimum of 5 years Hospitality/Concierge/Restaurant experience
• Good customer service skills, including tact in handling complaints.
• Good verbal and written communication skills
• Attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time
• Working knowledge of Microsoft, Outlook, Word, and Excel

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist provides various administrative support services to our clients which may include copy, print, mail, miscellaneous facilities-related tasks, hospitality services, and receptionist services.

Essential Job Responsibilities

• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Mail Services includes assist with mail delivery, prepare for mail shipment, label or post outgoing mail, FedEx, UPS or other overnight delivery. Assists Office Administrator (OA) in providing overall support services necessary to assist the firm’s attorneys and support staff to function productively.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services includes set up conference rooms, meeting special client requirements, including correct table set up, tables are clean, lighting / shading is functional, and room is presentable.
• Performs facilities related duties including picture hanging, infrequent assembly of small furniture and other special needs as required.
• Assists with day-to-day facilities functions, including moving single or multiple offices/work locations, file cabinets, and boxes.
• Assist with office moves, replicating appearance in new location; set up of new offices with supplies, ensuring all equipment is functional, and office is presentable; departures, removal of all files delivering them to appropriate personnel, packaging of personal items, and ensuring office is presentable for next occupant.
• Hospitality Services includes coordination and upkeep of common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 50-75 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 50-75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Scheduled Shift: 8:30 am - 5:30 pm, Monday - Friday (in office, NO remote work)

The Compensation range for this role is 16.78 to 24.08 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.