Total 18 Business Management / Project / Planning job vacancies in City Of Manchester, Greater Manchester, M13 9NQ

Job Requirements:

• Candidate must possess at least a Professional Certificate, Diploma,
• Advanced/ Higher/ Graduate Diploma, Engineering/ Business Studies/ Administration/ Management, Secretarial, Finance/ Accountancy/ Banking/ Project Human Resource Management or equivalent.
• Required skill(s): able to communicate with all level of people, proficient in both written & spoken in english, Prompt with experience in interior fit out with of related field, MS Office.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Secretarial/Executive, Enginering background or equivalent.
• 1 Full-Time position(s) available.

General Scope:

The Project Secretary plays a pivotal role in overseeing and coordinating the administrative and documentation aspects of construction and consultancy projects. This position demands exceptional organizational skills, meticulous attention to detail, effective communication, and a fundamental understanding of contract law.

Qualifications and Skills:

Proven experience in project management and administration, with a fundamental understanding of contract law.

Strong organizational and communication skills.

Exceptional attention to detail and the ability to manage complex documentation.

Proficiency in project management software and Microsoft Office applications.

Knowledge of industry standards and processes in construction and consultancy.

Professional qualifications in mechanical engineering are preferred.

Previous experience in ISO auditing is a plus.

This job description outlines the critical responsibilities of the Project Secretary role for construction and consultancy projects. It underscores the importance of meticulous planning, adherence to contractual obligations, and effective communication, with a special focus on the essential skill of understanding contract law to ensure project success and compliance.

Perks & Benefits

• Personal leave
• Personal development opportunities

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

As an IT Project Manager, you will:

• Ensure all DFC/OIT projects are proceeding according to timelines, meeting target expectations, and adhering to established operating parameters; negotiate changes in project resources as necessary to achieve objectives and timelines.
• Advise leadership and/or business executives at the highest levels about the project portfolio, status, and resource planning.
• Support assigned projects through all phases of the Systems Development Life Cycle (SDLC).
• Be responsible for engaging and directing resources involved with the success of programs.
• Develop program requirements and roadmap for program execution within management provided guidelines.
• Lead the monitoring and executing of agile programs.
• Assist in the preparation of statements of work contract specifications and/or requirements for compatibility with procurement laws and contract specialists in acquisition planning efforts.
• Determine award milestones and execution of planned targets.
• Conduct budgetary planning- programmatic and contract.
• Support the requirements gathering process using modern techniques.
• Serve as a contracting officer's representative (COR).
• Evaluate, monitor, and ensure compliance with laws, regulations, policies, standards, or procedures.
• Develop and implement information systems security plans and procedures.
• Develop acquisition strategies and oversee the execution of contracts aligned with the constraints established by the budget and acquisition strategy.
• Maintain communication plan for programs and direct the development of program materials, including business cases, status, and management reports.
• Facilitate the effective resolution of technical problems, conflicts, and controversial issues, ensuring that program issues are quickly resolved.
• Exercise initiative and judgment, under management provided guidelines, in accomplishing program objectives in alignment with OIT strategies and standards.

As an IT Project Manager, you will:

• Ensure all DFC/OIT projects are proceeding according to timelines, meeting target expectations, and adhering to established operating parameters; negotiate changes in project resources as necessary to achieve objectives and timelines.
• Advise leadership and/or business executives at the highest levels about the project portfolio, status, and resource planning.
• Support assigned projects through all phases of the Systems Development Life Cycle (SDLC).
• Be responsible for engaging and directing resources involved with the success of programs.
• Develop program requirements and roadmap for program execution within management provided guidelines.
• Lead the monitoring and executing of agile programs.
• Assist in the preparation of statements of work contract specifications and/or requirements for compatibility with procurement laws and contract specialists in acquisition planning efforts.
• Determine award milestones and execution of planned targets.
• Conduct budgetary planning- programmatic and contract.
• Support the requirements gathering process using modern techniques.
• Serve as a contracting officer's representative (COR).
• Evaluate, monitor, and ensure compliance with laws, regulations, policies, standards, or procedures.
• Develop and implement information systems security plans and procedures.
• Develop acquisition strategies and oversee the execution of contracts aligned with the constraints established by the budget and acquisition strategy.
• Maintain communication plan for programs and direct the development of program materials, including business cases, status, and management reports.
• Facilitate the effective resolution of technical problems, conflicts, and controversial issues, ensuring that program issues are quickly resolved.
• Exercise initiative and judgment, under management provided guidelines, in accomplishing program objectives in alignment with OIT strategies and standards.

As a Supervisory Business Services Specialist (Deputy Division Director), you will:

• Oversee the management and performance of a major Division of the Client Experience Center (CEC) Organization that oversees and manages the organization's entire budget formulation and execution process.
• Account for real and projected expenditures by the preparation and management of appropriate records, documents, and reports; procure, perform, and conduct research and analysis on furniture, supplies, directory services, copying and duplication services.
• Conduct cost/benefit analyses, and purchase equipment and services for various IT operations and applications.
• Oversee the HR administration and management programs for assigned employees and serviced managers. Manage the internal controls and suggestion programs, as well as the mail management, messenger, and motor vehicle services.
• Develop policies, procedures, and administrative notices that explain the steps necessary to implement new or modified administrative regulations or programs.
• Supervise a staff of professional, administrative, and technical staff positions in the performance of the division's mission, to include Human Resources and Employee Service Management, Financial Management, Budget Formulation and Execution, Travel Management, and Asset Management. Exercise delegated authority to oversee the overall planning, direction, and timely execution of various administrative program segments.

As a Supervisory Business Services Specialist (Deputy Division Director), you will:

• Oversee the management and performance of a major Division of the Client Experience Center (CEC) Organization that oversees and manages the organization's entire budget formulation and execution process.
• Account for real and projected expenditures by the preparation and management of appropriate records, documents, and reports; procure, perform, and conduct research and analysis on furniture, supplies, directory services, copying and duplication services.
• Conduct cost/benefit analyses, and purchase equipment and services for various IT operations and applications.
• Oversee the HR administration and management programs for assigned employees and serviced managers. Manage the internal controls and suggestion programs, as well as the mail management, messenger, and motor vehicle services.
• Develop policies, procedures, and administrative notices that explain the steps necessary to implement new or modified administrative regulations or programs.
• Supervise a staff of professional, administrative, and technical staff positions in the performance of the division's mission, to include Human Resources and Employee Service Management, Financial Management, Budget Formulation and Execution, Travel Management, and Asset Management. Exercise delegated authority to oversee the overall planning, direction, and timely execution of various administrative program segments.

As a Director of Communications and Digital Strategy, you will perform the following duties:

• Lead, develops, implements, and oversees integrated polices, programs, and objectives for communication and digital content strategy and new media activities.
• Coordinates and participates in briefings, meetings and conference calls between Principals and Congressional representatives, committees and staff.
• Develops a long-term operational plan to ensure the digital content/media and website publishing vision is realized.
• Integrates the latest digital engagement trends, products, platforms, and strategies into overall mission activities.

As a Director of Communications and Digital Strategy, you will perform the following duties:

• Leads, develops, implements, and oversees integrated polices, programs, and objectives for communication and digital content strategy and new media activities.
• Coordinates and participates in briefings, meetings and conference calls between Principals and Congressional representatives, committees and staff.
• Develops a long-term operational plan to ensure the digital content/media and website publishing vision is realized.
• Integrates the latest digital engagement trends, products, platforms, and strategies into overall mission activities.

Business Process Partner - Finance
£55,000 to £60,000 plus excellent benefits (Work Level 5)
Manchester City Centre, in this role you'll split your time between home and coming into the Manchester office at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

We're looking for a Business Process Partner to join the partnering team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

We'll look to you to be part of a new team in our Optimisation Centre (OC) offering a service to our new SAP S4 HANA Solution to our colleagues, making sure our integrated solutions meet our business requirements. Through service partnering, you'll link all the relevant areas of the business and look to continuously improve the Businesses SAP End to End processes. If you have an analytical approach and an awareness of end-to-end processes, this is a great opportunity to develop your skills.

What you'll do

• Develop and optimise the 3 main end-to-end business processes, supported by business subject matter experts, BPPs, Process Analysts and Technical Specialists
• Partner with senior leaders and their teams to make sure initiatives needing OC support are understood and fed into the triage process to support roadmap planning and prioritisation
• Attend governance forums and planning sessions to understand future direction, potential requirements, and wider sources of change from other programmes
• Partner with teams of business analysts and subject matter specialists to deliver improvements
• Drive knowledge transfer between the OC and the business areas, acting as the point of contact for end users
• Represent the team on large transformation programmes, providing the relevant input to process or solution design decisions and ensuring alignment with the OC roadmap
• Work with monitoring analysts to develop key performance metrics
• Provide advice on specific training needs and the development of training materials
• Identify risks and issues, taking ownership of delivering solutions and mitigation

This role would suit people who have

• A finance background with knowledge and understanding of Finance end-to-end processes
• Great communication skills, with the ability to engage and present to technical and non-technical audiences in a compelling way
• Good influencing skills, with the ability to constructively challenge when necessary
• A talent for building positive relationships with partners at all levels across the business

Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.