Total 17 job vacancies by NHS Jobs

In this role, you are accountable for: Effective planning of activities (e.g. training, team meetings, and other shrinkage activities) to ensure that resource utilisation is maximised, and that the achievement of target service levels are not compromised. Management of holiday process for the operation, ensuring that holidays do not exceed planned thresholds, while ensuring that all holidays are allocated on a fair basis. Communicate directly with staff and managers throughout the annual leave process. Actively attend appropriate meetings with the operation to manage daily workloads and performance, and share the resourcing picture. Communicate performance impacts and achievements through written and verbal means. Analyse real time service level impacts and take action to ensure service level targets are met. Monitor work queues and agent activities. Negotiate with operational management when shrinkage activities are repositioned. Translation of weekly/daily call centre resource plans through skill-set analysis and call profiling, ensuring that resource is best deployed to achieve service level targets in all areas. Work independently and as part of a team to ensure all scheduling deadlines are met. Responsibility for the administration of the Workforce Management system and ACD ensuring that they are kept up-to-date and 100% accurate with staff and schedule data. Updates, prepares and inputs accurate relevant statistical data for management reports on a regular basis (daily/weekly/monthly). Liaise with IT providers to ensure that staff has appropriate access to WFM systems. Provide administrative support as required by Contact Centre Management Team. Produce ad-hoc statistical information when required. Responsible for the security of documents, information and equipment under post holders control, in accordance with NHSBSA policy. Regularly review personal development objectives to identify development opportunities that will continuously enhance existing skills. Ensure skills and competencies are updated in line with any changing requirements of the post. Attend Forums and Conferences relevant to the role, as and when required. Attend other NHS sites for meetings or visits relevant to the role, as and when required. Carry out any additional duties and responsibilities as required, commensurate with the job grading.

A proven track record of scheme delivery within or without the NHS is expected to be demonstrated. The successful candidates will form part of a multi-disciplinary Capital Team, reporting into the Trust Capital Projects Manager responsible for overall programme delivery. This senior post will be the lead role for the conception, planning and management of the Trust capital schemes across three sites giving professional specialist advice to other Senior Estates and staff members of the Trust. The post holder will be required to: Commission and project manage a range of major capital or new works projects. Take the lead role in planning and design of schemes interfacing with Senior Managers of the Trust. Give specialist estates advice to the Trust. Responsible for the production of feasibility schemes. Design and Manage in-house design works. Work with others to ensure affordable capital programmes consistent with business priorities are delivered. Line manage a project team Building/Engineering/CAD operatives and consultant specialists. Manage a variety of Building/Engineering schemes which involve multi-disciplinary teams: External consultants Specialist services Direct Labour Contractors As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

Main Duties and Responsibilities Working closely with workstream leads to plan, track and manage the work streams within a highly complex project spanning multiple clinical and non-clinical departments in the Trust, Lead the implementation of Digital PMO solution and provide associated training To apply the necessary governance arrangements including project planning, monitoring, tracking and issues and risk reporting and management To review processes and assess the impact of the new system and technology in conjunction with Digital Services, Clinical and Operational stakeholders and Improvement and Transformation Team To develop and maintain all project documentation - this includes, programme plans, issues list, highlight reports, risk registers, benefits register and any other documents that are deemed necessary to successfully deliver the project To provide regular project updates, monitor progress against plan, highlight reporting packs, delivery of the project and post project review to the Programme Board To communicate effectively to relevant stakeholders To organise, set up and lead Programme Team meetings, including clinical and non-clinical stakeholders, and external parties as necessary (e.g. Epic, UCLH, NHSFD or NCL ICS) To influence and implement change and new policies/processes across the organisation Review of processes and assess the impact of new technology on working practices in conjunction with Improvement and Transformation Team and EPR Business Transformation Workstream colleagues. To provide written reports at agreed periods of time on the measured success of the project, its constituent parts and of the project personnel To be involved with the production of Standard Operating Procedures To represent the Trust to contractors, suppliers and providers in furtherance of programme or workstream objectives To assist the programme manager and Business Benefits Lead to conduct feasibility studies to identify benefits in areas where the problems and opportunities need to be clearly understood and determined before work streams can be considered viable, and providing written reports setting out the findings of the studies In the course of managing projects OR EPR Workstreams , the post-holder is responsible for controlling, directing, planning and allocating work and motivation of the staff assigned to or directly involved with the Project/Workstream Team. Be an advocate for Improvement and Transformation Team within the Trust, seeking opportunities to promote its services and capabilities and advancing user engagement with IM&T. This advocacy may include creation of learning and engagement materials relevant to the area of expertise. Resource Management Line management responsibility for project support staff and any external contractors as appropriate. Communication and Key Relationships Clear and timely communication with RNOH and UCLH Programme Teams. Report to governance committees as appropriate. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Flexible Team Working The EPR Programme Team work collaboratively and in support of each other. We will work together to ensure the necessary skills for successful project delivery. This can often mean working on multiple projects simultaneously. Supervision and accountability may be to the project lead for such work, but line management will not be affected. Financial Responsibilities Provide input into Programme related budgets and financial plans. Other Duties Practice reflectively, with the Trust Val-You behaviours in mind. As a change leader, model the behaviours of listening, learning and supporting the voices of colleagues regardless of grade and role. Ensure maintenance and management of records and their retention in accordance with the Trusts Records Management Policy and Standards of Good Practice. Co-operate with the Trusts commitment to reduce levels of bullying and harassment, violence and aggression and accidents at work. Be aware of and adhere to policies and procedures that are applicable to the role. Special Conditions Undertake other tasks and duties as required which are commensurate with the nature of the job. This job description represents an outline of the responsibilities of the post and may be amended following consultation with the post-holder. Show due diligence in the adherence to and perpetuation of the Trusts policies and procedures.

Main Duties and Responsibilities Assisting the Manager Director, Commercial Manager and self-pay lead in driving growth in private activity and revenue for RNOH To strengthen and maintain our GP and Physio network through excellent face to face communication, running events and ongoing correspondence The post holder will be expected to travel to locations across the regions as well as being office based Organise a calendar of events, requiring flexibility to work on occasional evenings, breakfast meetings and Saturdays as required Support the Trust Communications team in producing marketing materials and patient experience collateral Research and capitalise on different marketing opportunities to improve service reach and profitability. Ongoing analysis of the organisations competition to create plans for engagement Develop Consultant profiles and collaborate to develop service and business development Input into the annual budget to meet marketing and sales objectives Identify trends and determine system improvements to achieve marketing and sales operational goals Participate and cultivate new opportunities to maintain relationship with important stakeholders Work alongside the Managing Director and collaborate with other managers and key employees to achieve important goals including leading and inputting into projects and service developments Gather, investigate and summarise data and trends to provide accurate information through reports and action plans Stay up to date on job knowledge by participating in educational opportunities, attending conferences and workshops, reading professional publications, maintaining a personal network and joining professional organizations Business Development Executive Requirements Experience within the private sector preferred Track record of business development and managing key relationships to grow a service in healthcare but not compulsory Proven administrative and analytical experience, including complex situations and communicating with various stakeholders and colleagues in fast-paced role Excellent organisational skills and time management skills with the ability to multi-task. Excellent verbal and written communication skills, ability to work in a fast-paced environment Comfortable working independently and proactively as well as collaboratively with a team in a sometimes agile/ remote (MS Teams) environment Familiarity with data analysis and reporting, proficient in the use of MS office (Outlook, Word, Excel, PowerPoint) Power BI, Compucare Strong interpersonal skills Proven ability to learn quickly and use information Proven ability to deliver results The role will engage with all aspects of a growing business. Importantly, we need someone that fits with the culture and ethos of what we are building. This job description gives a general outline of the post and is not intended to be inflexible or an exhaustive list of duties. It will be expected that the post holder will undertake other duties and responsibilities as required by the business and agreed with the Managing Director.

To manage, on behalf of the Great North Care Alliance, the coordination and collaboration of Urology services across the group. The individual, with the help of the clinical teams and the individual service management teams, will help to improve access and standardise pathways of care (in particular cancer) for patients across the three Trusts (Newcastle, Gateshead and Northumbria). The individual will report to the relevant boards and give updates to the alliance oversight on progress. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.

Essential criteria Educated to graduate degree level/NVQ6 level in Business Administration, or equivalent experience. IT skills and advanced Microsoft Office experience, including Word, Outlook, Excel, PowerPoint Significant administrative/ secretarial experience including developing, implementing and maintaining office systems and handling sensitive information Experience of organising meetings and producing supporting paperwork, including agendas and taking minutes/action notes Experienced at working under pressure handling multiple tasks and prioritising own workload Ability to use finance systems and support financial analysis for reports Ability to follow relevant policies, procedures and legislation to complete your work. Ability to work without supervision working to tight and often changing timescales Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money Ability to work well as part of a team to ensure the team pulls together and is effective and bullying, harassment and discrimination are unacceptable Ability to seek out new information and new ways to develop yourself Demonstrate appreciation and acknowledgment of the range and complexities of diversity; self-awareness in terms of emotional intelligence, biases and personal triggers; cultural competence cultural sensitivity and awareness Stage 1:Application& SiftSuccess profiles You willbe requiredto complete an application form. You will be assessed onthe above listedessentialcriteria,and this will be in the form of a CV/ Application form(Employer/ Activity history section on the application) a 750wordStatement of Suitability. This should outline howyou consideryour skills,experience,andknowledge, provide evidence of your suitability for the role, with reference to the essential criteria.TheCV/ Application formand Statement of Suitability will be marked together Shortlisting:In the event ofa large number ofapplications we will shortlist onRelevant Science Degree or equivalent qualifications or equivalent experience If you are successful at this stage, you will progress to interview & assessment Please do not exceed 750words.We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2:Interview You will be invited to a (single) remote interview. Interviews dates to be confirmed. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location information UKHSA operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month)based at the appropriate UKHSA Newcastle site. Eligibility CriteriaOpen to all external applicants (anyone) from outside the Civil Service (includingby definition internalapplicants). Security Clearance Level RequirementSuccessful candidates must pass a disclosure and barring security check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. Working for the Civil Service:TheCivil Service Codesets out the standards of behaviour expected of civil servants.We recruit by meriton the basis offair and open competition, as outlined in the Civil Service Commission'srecruitment principles. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.Read more about prison leaver recruitment. Its important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following: life sentences arson sexual offences hate and terror offences Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role.If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available Starting salary Entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants,i.e.level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case isdeterminedby whichever is the highest. For further details please refer to the Information Sheet- Starting Salaries & Benefits attachment.

Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits. Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams. Developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams, this includes test execution and co-ordination of user testing. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes, supporting the creation or update of Departmental Standard Operating Procedures. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan. The post holder will deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme. Managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans. Define and measure stakeholder change management success metrics Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes. Leadership Support the EPR Business Benefits and Change Lead as well as the EPR Business Change Managers in the delivery of the Business Change relating to the Electronic Patient Record programme. Use structured methodology to execute change and change management activities to transform the service, clinical pathways and operational processes. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change Support and help facilitate discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved Engagement and Communication Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues. Proactively respond to and resolve conflicts if/when they arise Working with Epic and UCLH to ensure that the needs of services are well acknowledged and incorporated in the Epic implementation they deliver. Information Analysis and Judgement To produce reports that convey highly complex and sensitive information in a concise format. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign. Assess the change impact and evaluate user readiness by conducting an documenting impact analyses, assess change readiness and identify key stakeholders. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques. Plan and organise a broad range of complex activities and formulate and adjust plans as required. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time. Utilise agile working devise effectively Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.

Lead a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits. Work with clinical and operational staff to predict, identify and design complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert leadership and advice to members of the EPR teams. Responsible for developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams. Support the development and implementation of the Trusts ICT Strategy ensuring staff and service user engagement is at its heart as well as promoting, developing and advising on the use the EPR across the organisation. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes. Provide expert clinical systems advice to policy development processes as required. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan. Ensure all processes map to the Trust Growth Strategy which is supported by the EPR, ensure all change activities support this Strategy. The post holder will lead and deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme. Leading and managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans. Define and measure stakeholder change management success metrics Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes. Leadership Develop and promote close and collaborative working relationships across all stakeholders in the relevant departments Support the EPR Business Benefits and Change Lead in the delivery of the Business Change relating to the Electronic Patient Record programme. Use structured methodology to lead change and change management activities to transform the service, clinical pathways and operational processes. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change Lead discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved Lead and execute all aspects of change management for each department including impact analysis, planning, coaching, communication, resistance management and support. Engagement and Communication Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues. Proactively respond to and resolve conflicts if/when they arise. Information Analysis and Judgement To produce reports that convey highly complex and sensitive information in a concise format. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation. Using highly developed service transformation and change management skills and expertise facilitate Transformation Events, Forums, and meetings with wide range of stakeholders developing action plans to deliver service change. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign. Assess the change impact and evaluate user readiness by conducting impact analyses, assess change readiness and identify key stakeholders. To performance manage ensuring that targets and milestones are met and where there is deviation recovery plans are developed and delivered Planning and Organisation Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques. Plan and organise a broad range of complex activities and formulate and adjust plans as required. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time. Utilise agile working devise effectively Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.

Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits. Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams. Developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place. Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing. Responsible for ensuring effective process mapping is in place for the development of EPR Applications and ensure a process focus is maintained throughout a project lifecycle. Responsible for ensuring adequate system testing is undertaken in department for the EPR Applications working with the clinical systems and project teams, this includes test execution and co-ordination of user testing. Work with colleagues across the Trust to adapt policies and procedures to fit with new processes, supporting the creation or update of Departmental Standard Operating Procedures. Use change management, Quality Improvement, Agile and Lean techniques where applicable, and promoting the investigation and consideration of effective ways of working / clinical pathways. Engage with key stakeholders, including divisional management teams and clinical leads, to ensure EPR functions in line with clinical pathways and that EPR related benefits are locally owned. Supporting the process where required, of existing as is and the design of the to be EPR target operating model, including but not limited to process mapping and organisational design. Supporting the achievement of objectives relating to transformational change and benefits realisation, ensuring all change activities will contribute to the benefits realisation plan. The post holder will deliver change management to support the overall Business Change Plan for the implementation of a new Electronic Patient Record across the Trust. The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. To initiate and nurture innovation of new ways of working in departments and supporting teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. To promote and support the culture change required to embed new ways of working and to support adoption of the technological solutions at the heart of EPR Programme. Managing a range of projects in departments the post holder will ensure that the agreed standardised change management and project management approach is built into all aspects of the programme and that interdependencies are identified and proactively managed. Engaging with Clinical and Operational Teams in the design of clinical and operational pathways whilst taking account of the impact of new technologies and new working environments. Create and report on actionable change management deliverables i.e., engagement plan, readiness plan, resistance management plan, success criteria etc. Identify and analyse risks and issues, identifying mitigation actions relevant to change management plans. Define and measure stakeholder change management success metrics Support the reinforcement of change through analysing feedback, measuring, and celebrating success, identifying gaps in adoption, identifying resistance, taking corrective action Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes. Leadership Support the EPR Business Benefits and Change Lead as well as the EPR Business Change Managers in the delivery of the Business Change relating to the Electronic Patient Record programme. Use structured methodology to execute change and change management activities to transform the service, clinical pathways and operational processes. To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change Support and help facilitate discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved Engagement and Communication Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity. Be responsible for co-ordinating learning from meetings, visits and events Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision. Sustain effective working relationships with the operational and clinical leadership teams across the Trust. Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization in sometimes contentious & challenging situations. Support the team to break down barriers and effectively problem-solve in order to produce a quality adoptable product. Identify areas of contention amongst different stakeholder interests relating to the programme of work and develop and employ strategies to pre-empt and handle these issues. Proactively respond to and resolve conflicts if/when they arise Working with Epic and UCLH to ensure that the needs of services are well acknowledged and incorporated in the Epic implementation they deliver. Information Analysis and Judgement To produce reports that convey highly complex and sensitive information in a concise format. Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation. To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign. Assess the change impact and evaluate user readiness by conducting an documenting impact analyses, assess change readiness and identify key stakeholders. Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques. Plan and organise a broad range of complex activities and formulate and adjust plans as required. Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time. Utilise agile working devise effectively Support project team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.

Preparing detailed analysis of highly complex information held on current and projected delivery and performance issues that may impact success. Develop and Inform reports to the NHS CFA Management Groups, SROs, Board and relevant Committees as required. Negotiates with and motivates project delivery, including linking in with other initiatives. Communicates sensitive information about project performance delivering complex formal presentations to large groups. Ensuring effective processes for monitoring and review of programmes andprojects through NHS CFA Management Groups and Board Committees. Organising workstream and project meetings ensuring delivery with active monitoring, creating agendas, ensuring minutes and actions are documented to ensure delivery and progress is accounted for. Supporting a culture of robust and consistent project management at all levels in the NHS CFA. Working with managers to ensure projects are resourced appropriately to embed success. We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications. Please see full Job Description and Person Specification

Job Purpose Business intelligence and analytics is pivotal to the delivery of high-quality efficient healthcare provision. The Business Intelligence Team provides analysis and insights to support the Trust in using information to support effective decision making, ensuring that they make the best use of resources, understand performance and provide the information required to enable them to focus on areas of greatest opportunity. The Business Intelligence partner will be allocated to one of 3 areas within the Trust and will work directly alongside the Divisional/Unit leadership teams. They will play a key role in visualising and analysing data in a meaningful and insightful way to ensure data is at the heart of all decision making, enabling better outcomes that make a real difference to people. They will be the first point of contact for their Division/Unit for all BI requirements, receiving all requests and managing through to delivery. The post-holder will have a high degree of autonomy within their area of responsibility working with their division to prioritise work requests within available resources. The post-holder will have excellent customer service skills and exhibit a can-do attitude. This role will offer opportunities to set the standards and lead on the use of data and information throughout the Trust in order to bring business intelligence and data analytics to the forefront of shaping patient care. They will be responsible for developing forecasting capability through predictive analytics. The post-holder will be expected to provide cross-cover for other BI teams as required. This is a new post and post-holders are expected to be flexible in their approach to the needs of the service. Main Duties and Responsibilities Work directly with Division to gather requirements, prioritise work packages and then design, develop and implement resultant Business Intelligence Solutions. Providing users with seamless access to information to support service delivery, improvement and management. Responsible and accountable for the service delivery, maintenance and continual improvement of a fit for purpose complex Data Warehouse. Develop/update interfaces between systems as required, ensure interfaces to and feeds from all systems are maintained at all times. Manage the integrity of the systems by monitoring the performance of the network and the database software, and by monitoring data entry, devising rigorous error trapping techniques and running regular data quality reports. Upgrade systems when required, including testing of the databases and the interface(s). Ensure appropriate technical documentation is created and maintained using change control processes. Responsible for the weekly/bi-monthly processes to produce invoicing files for the Commissioning Team and SUS files for submission. Work closely with the Commissioning Team to incorporate any charging and billing changes into the Monitoring Process. Ensure the annual updates to HRGs and Tariffs are applied and tested in a timely manner. Responsible for data quality of SUS submissions. Continually develop the information and business intelligence provision, working closely with their Divisional leadership to capture key business requirements and foster an intelligence lead culture. Engaging with multiple stakeholders; responsible for the development, preparation and maintenance of high quality, timely and accurate intelligence provision and analytical services to ensure managers, clinicians and operational staff have the information required to deliver a high quality, safe, patient focused service. Lead/Develop toolkits, reports and dashboards that directly address Divisional and wider organisational requirements to provide evidence based information that enable hindsight, insights and foresight. Supporting the operational and strategic decision-making process through the provision of focused business intelligence, including, providing leadership on capacity planning and modelling to support service developments and performance objectives. Working pro-actively to ensure the Trust is aware of the impact on information through business developments and process changes whilst conversely ensuring that operational leaders are fully aware of changes and developments in information systems, policies, and software. Act as a specialist resource to deliver analysis using business intelligence tools (primarily QlikView and Qlik Sense) and industry-recognised statistical techniques (e.g. statistical process control, bed modelling, and demand and capacity analysis) in order to interpret data, create intelligent reports and provide appropriate advice to clinical and operational teams. Support and contribute to the ongoing development of the Trusts Intelligence Strategy To put accurate and timely information at the heart of all decision making at RNOH, promoting the use of intelligence and reporting tools within the Trust. Present performance monitoring information across a range of operational forums, escalating areas of concern through appropriate management structures. Coordinating/Developing advanced analytics capabilities / solutions, e.g. statistical and modelling work, enabling business intelligence analysis across services and contributing to the development of the business intelligence services. Direct and lead on ad-hoc analyses for their Division using knowledge and experience of NHS data standards and Trust policies to understand and interpret complex requirements, in order to investigate and respond appropriately, within agreed timescales. Identify, organise and deliver formal and informal specialist information management training for Trust staff as required. Represent the Business Intelligence Team at internal and external meetings as a specialist in Trust data processes and reporting. With a progressive outlook, motivate others to achieve positive outcomes, meet tight deadlines and objectives, and aspire to deliver innovative intelligence solutions. Acting as a key function of the early warning mechanism for Trust performance concerns, highlighting and escalating areas of risk to operational teams developing and utilising effective forecasting tools. Identifying, recommending and implementing strategic improvements to streamline and enhance existing processes and systems, promoting greater efficiency and effectiveness within the Business Intelligence team. Ensure excellent data quality in all outputs delivered by the Business Intelligence Team, highlighting any data quality issues to the Mandatory Returns and Data quality Manager. Line management responsibility for Business Intelligence staff, including allocation and prioritisation of workloads, establishing professional standards, setting objectives and personal development plans, review of performance, handling personnel issues and taking a key role in recruitment and selection of new team members. Mentors and supports Business Intelligence staff, to ensure they are well motivated, work effectively and achieve their personal and team objectives. Responsible for allocating specialist resource to support project work for the Trusts Strategic priorities. Oversee and project manage specific work streams, projects and relevant staff so that they can be delivered within timescale, budget and to the required quality. Achieve results through supportive, co-operative and encouraging working, showing necessary leadership as required. Technical expert in Qlik (Insight) reporting tool and its reporting output. Facilitates a culture of self-development within the team including a proactive service culture. Lead by example and develop mechanisms of feedback on all elements of the service. Work with the Head of Business Intelligence and all other Business Intelligence staff to foster good working relationships. Develop a coordinated supportive approach to working across Divisions, and beyond where appropriate, to help optimise use of the Trust BI resource. The post holder will liaise with partner organisations to promote collaborative working; introduce defined standards on reporting and presenting; drive best practice and ensure effective usage of analytical solutions across the Trust To embrace and promote the Trust Values and Behaviours. Undertake other tasks and duties as required which are commensurate with the nature of the job.

Link with department(s) to collate data, raise debt notifications and be the lead person to assist the senior team to resolve billing queries Answer administrative queries from internal and external healthcare providers To prepare and sort incoming and outgoing post ensuring it reaches its destination swiftly and accurately Assisting with telephone enquiries Administration support in relation to staff HR (for example, logging appraisals and annual leave on Trust HR systems) Responsibility for providing up to date and accurate information for departmental and all relevant websites To be responsible for effective stock control for stationery and some laboratory consumables To provide basic office support as needed To be responsible for providing secretarial support to the Neurosciences Directorate, specifically the Associate Director of Operations and the Clinical Director. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Main Duties Manage a small team of Specialist Social Prescribing Link Workers, providing line management and 1-to-1 support. Ensuring that both workplace and clinical supervision is in place. Contribute to setting of targets and achieving metrics as determined by stakeholder group. Induction and training of new team members. Manage a caseload of clients referred into the Persistent Physical Symptoms project. Report directly to the Project Lead and provide regular updates as agreed. Work as part of a multi-disciplinary team to develop person centred, community based personalised care and support plans for clients. Help people identify wider issues that impact on their health and wellbeing such as loneliness, self-care, low income, housing and caring responsibilities, and link them to appropriate services and support. Promote social prescribing, its role in self-management, and the wider determinants of health. Coach colleagues in the principles of social prescribing. Work independently in a manner that promotes excellent care and experience, while recognising professional and organisational requirements and boundaries. Be professional with clients, colleagues, volunteers and professionals at all times. Have an understanding of the evidence base around self-management support and person-centred care. Adopt our quality improvement methodology and seek to continuously improve our systems for the value of our clients. Provide personalised support Act as an advocate for the client, guiding them through the complex journey with a multi-faceted approach that results in appropriate use of scheduled and unscheduled care services. Deliver support face to face, over the phone or online at a location agreed with the client including home visits where appropriate. Be familiar and up-to date with the wider offer from local or national health, social care and voluntary sector organisations, as relevant to people. Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support. Seek advice and support from senior staff to discuss client-related concerns (e.g. safeguarding, medical or medication-related queries, complex mental health issues), referring the client back to a suitable health professional if required. Support community groups and the wider team Develop robust and active relationships with care teams in primary care and connect well with other partners. Forge strong links with partner organisations, community and neighbourhood level groups. Contribute to the mapping of available assets. Recognise and remedy gaps in provision by sharing intelligence, regarding shortfalls or problems in local provision, with commissioners and local authorities. Encourage clients, their families and carers, who have been connected to community support through social prescribing, to volunteer and give their time freely to others, providing peer support, building their skills and confidence, and strengthening community resilience. Demonstrate effective, professional and respectful communication within the team and organisation. Data capture and clinical governance Ensure accurate reporting and data collection for the entire team. Encourage individuals, families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives. Contribute to the development and implementation of all policies and systems as they relate to service delivery, in particular: health and safety, safeguarding, vulnerable adults and lone working. Proactively review of risks and issues that could impact on individual care and wider service delivery. Seek regular feedback about the quality of service and impact of social prescribing. Provide appropriate feedback to clinicians about the people they referred, where required. Adhere to GDPR and Data Protection requirements at all times. Produce relevant reports to both Project Lead and others as appropriate. Professional development Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities. Ensure all team members have a Personal Development Plan in place in line with the NHS England SPLW workforce development framework and the National Association of Link Workers Code of Practice. Undertake relevant training as required. Work with the wider team to share learning, and explore issues, to continually develop the service and enable you to deal effectively with the difficult issues that client groups present. This list is not intended as an exhaustive list of duties and responsibilities. The post holder will be asked to carry out other duties which are appropriate to the skills of the post holder and grade of the post as the priorities of the service change.

Responsible for the Performance Systems/Data Warehouse function, Business Intelligence and reporting development function that operates across the whole Trust. The post-holder will ensure that the team provides a high quality and responsive service in support of the Trusts clinical, operational and strategic objectives by meeting its rapidly growing and changing information needs. This includes the management and development of complex information and business intelligence systems providing critical information, both internally for use in the Trusts performance management framework and planning processes, and external statutory reporting to NHSI/NHS England and the Trusts Commissioners. Responsible for the structure of the team and the development of staff, ensuring adequate plans are in place for succession planning thus ensuring the Trust benefits from a resilient and robust service. Post-holder will provide input into non-BI system developments, promote management information and data quality agendas through appropriate Trust forums and communication channels, and ensure that training also supports those agendas. Responsible for ensuring that the accuracy, completeness and timeliness of all national and mandatory reporting requirements are met. Responsible for an information architecture design that delivers a responsive, robust and resilient service. Responsible for developing Management Information strategically; to ensure business intelligence services are resilient, future-proof, sustainable, viable and cost-effective. To adopt a lessons learned approach to all aspects of analytical provision with a view to proactive management, innovation and increasing productivity and efficiency across the Trust. Will represent the Trust in business intelligence discussions through working groups and forums at ICB level. The post-holder must have a strong technical, analytical and problem-solving skill set and be able to communicate highly complex issues to a wide-range of audiences, clinical and operational. Being able to draw conclusions from analysis undertaken and guide people to make sound decisions based on the results.

To provide proactive research support to Investigators and teams seeking to set up and manage research studies within or requiring support from radiology. Study management responsibilities for radiology studies. To provide support to the research team in relation to research governance responsibilities. In association with the radiology research teams, actively manage project specific activities, ensuring identified milestones and targets are met. Prepare detailed study timelines for specific projects, monitoring study progress on a continuous basis, with a clear understanding of any impact on the critical path. Identify mechanisms for the early identification of potential issues in meeting milestones and development of potential solutions, including revisions to financial flows, along with the investigator and other teams. Co-ordination of various management, steering group and project-specific team meetings to ensure appropriate progress against objectives is maintained. A conduit for regional radiology research teams across the other relevant teams supporting the project including, but not limited to Sponsor, finance, Grants & Contracts team, R&D and other support departments. Maintenance of research activity databases and assistance with the development of milestone/annual reports to the relevant funding bodies. Work collaboratively with wider R&D Team, providing support where required. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.