Department/Unit:

Work Shift:

ASA – HUC

Job Posting Summary

The Administrative Support Associate’s V/Health Unit Coordinator (HUC) role is to perform customer service, clerical and reception duties that support the work flow of the unit, nursing station and the delivery of patient care. The clerical activities include ensuring accurate preparation, processing and standardization of the patient record, and utilization of clinical information systems. The customer service duties include effective communication with patients, significant others, and members of the health care team. The ASA V/HUC will be able to meet the needs of all units within the Patient Care Service assigned, as needed. 

Job Description

• Assembles/maintains patient records, filing data, and obtaining reports and data necessary for departmental operations. 
• Greet and assist visitors in a courteous manner.
• Answer phones in a courteous manner.
• Records/relays messages accurately.
• Locates key personnel to direct calls and respond to inquiries.
• Makes appointments, booking rooms as necessary.
• Prepares and distributes outgoing reports via email and inter-departmental mail.
• Maintains department reports.
• Operates office machines, such as photocopier, fax machine, and computer.
• Orders materials, supplies, forms and services, and completes records and reports.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Assist in the implementation of specialized projects.

Minimum Qualifications

• High school diploma or equivalent (GED) with post-high school training or related work experience.  
• Certification with the National Association of Health Unit Coordinators (NAHUC) preferred.
• Minimum of one-year healthcare or clerical experience preferred.
• Must be able to operate basic office equipment (fax, photocopier, calculator) and demonstrate basic computer skills.
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions. Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by the AMC Code of Conduct. Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict.  Ability to adhere to AMC’s policies, procedures and practices, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements.
• Ability to independently organize and prioritize work to complete assignments in a timely manner and meet established guidelines. Ability to multitask and gather data from appropriate resources.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Essential Duties and Responsibilities

• Collects pertinent data and information relative to the patient’s health or situation, including vital signs, height and weight, and food and fluid intake and output.
• Reports abnormal findings to the RN and patient care team.
• Participates in care planning and the nursing report process.
• Incorporates patient/family rights to participate in decision making about their care
• Utilizes standardized techniques for keeping patients and families informed.
• Provides personal care to patients including bathing, oral care, and skin care
• Assists the patient with eating and hydration, grooming, dressing, and toileting.
• Incorporates safe patient handling into basic restorative care such as ambulation, range of motion and use of assistive and prosthetic devices.
• Employs strategies to promote a clean, orderly, and safe environment.
• Demonstrates standard and transmission, based precautions and infection control techniques.
• Provides details related to patient progress toward the achievement of goals and outcomes to the RN.
• Documents all care in the patient record.

Qualifications

• High School Diploma/G.E.D. or equivalent - required
• less than 1 year experience in a health care setting or completion of certified nurse assistant course - preferred
• experience as a paramedic, emergency technician - preferred
• Basic knowledge of medical terminology (Medium proficiency)
• Honest, punctual, and performs the job in adherence to the highest standards of ethical conduct as defined by Albany Medical Center and the tenets of the profession.
• Ability to communicate cooperatively and effectively with patients, family members, employees and others.

Salary Range: $16.00/hr - $20.00/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

• Maintains competent imaging skills in practicing modality/s.
• Strives to grow and develop, creating a professional, progressive Imaging department with a positive atmosphere.
• Assists Physicians in all aspects of procedures in their assigned area.
• Take calls if applicable.
• Acts as a mentor and preceptor to new staff and students.
• Actively supports AMCH and the imaging department in maintaining proper accreditations.
• Enters patient data into computer systems accurately.
• QA’s images and patient information for accuracy prior to sending to PACs.
• Obtains peripheral IV access and injects contrast material, where required.
• Other duties may be assigned.

• Vocational School Diploma Must be a graduate of an approved professional academic imaging program - required
• Associate's Degree Applied Science Degree - required
• Vocational School Diploma Diploma, in X-ray - required
• Previous experience helpful - preferred
• Demonstrates the knowledge and skills necessary to provide patient care appropriate to the age and special characteristics of the patient.
• Provides a safe positive experience for the patient
• Practices in compliance with Hospital /department policy as well as New York state and accrediting agency's standards.
• Maintains competent imaging skills in practicing modality/s.
• Must hold current New York State registration or possess a limited permit to practice in the State of New York. Upon Hire - required
• ARRT - American Registry of Radiologic Technologists Registered Upon Hire - required

• Standing - Constantly
• Walking - Constantly
• Sitting - Rarely
• Lifting - Frequently
• Carrying - Frequently
• Pushing - Occasionally
• Pulling - Occasionally
• Climbing - Occasionally
• Balancing - Occasionally
• Stooping - Frequently
• Kneeling - Frequently
• Crouching - Frequently
• Crawling - Occasionally
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Constantly
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Performs duties related to cardiopulmonary bypass, ECMO, autotransfusion, and related duties.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Job Description

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Salary range: $65,057.00-107,343.00 annually

• Works with Perinatal Outreach team to provide quality oversight to regional affiliate hospitals. Works with affiliate hospital medical, nursing, and quality management staff to identify, develop, and implement perinatal quality improvement initiatives.
• Participates with Perinatal Outreach team in site visit process to affiliate hospitals. Responsibilities include maternal and neonatal case review/preparation, assisting with agenda development, shared facilitation of agenda, identification of opportunities, and follow-up correspondence/support.
• Works with obstetrical and neonatal medical and nursing staff at the RPC to follow maternal and neonatal transports admitted to RPC. Assist with communication to referring obstetrician/pediatrician on status of patient as needed. Assures follow-up and closure of all referrals and issues.
• Serves as a resource to affiliate hospitals and community programs on issues related to perinatal clinical policy/protocol, perinatal quality improvement, and perinatal data. Collaborates with CNS-NPs in Obstetrics and Neonatology at the RPC to support these needs.
• Works with Perinatal Outreach team, including Regional Data Coordinator, in perinatal data review, analysis, and presentation. Serves as a resource/support to RPC staff and regional committees that review and use perinatal data. 
• Works/collaborates to support Quality Assurance/Quality Improvement activities and needs of Albany Medical Center as RPC and is a member of related internal quality improvement teams.
• Works with Perinatal Outreach team to identify perinatal educational needs in the region and serves as a resource/support in developing regional educational plan/programs.
• Collaborates with other professional state and local perinatal programs and associations, representing Albany Medical Center and the region. 
• Coordinator for Albany Med childbirth education classes.

Qualifications:

Registered Nurse with clinical experience in Obstetric and/or Neonatal Nursing required. Masters degree preferred, bachelor's degree required. Hybrid eligible after orientation period.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Essential Duties and Responsibilities

• Obtain and accurately record patient’s vital signs
• Documents components of patient’s history
• Communicates in an open and appropriate manner with patients, visitors and staff
• Participates in in-office procedures under the direction and supervision of a licensed healthcare provider
• Performs diagnostic CLIA waived testing
• Performs venipuncture to obtain blood for lab testing
• Prescription call-backs per scope of practice
• Preps patient’s chart for pertinent clinical information
• Maintains inventory of supplies, and keeps patient examination rooms stocked
• Adheres to AMC’s regulatory compliance issues

Qualifications

• High School Diploma/G.E.D. - required
• Previous experience in a patient care setting - preferred
• Excellent verbal and written communication skills.
• Ability to effectively present information and respond to questions from physicians, patients and their family members or other employees within the work setting.
• LPN - Licensed Practical Nurse - State Licensure Upon Hire - required

Salary Range: $23.00/hr - $28.76/hr

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Rarely
• Lifting - Frequently
• Carrying - Frequently
• Pushing - Occasionally
• Pulling - Occasionally
• Climbing - Occasionally
• Balancing - Occasionally
• Stooping - Frequently
• Kneeling - Frequently
• Crouching - Frequently
• Crawling - Occasionally
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Constantly
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Constantly
• Hazards - Frequently
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Clinical Nurse

Job Description Summary

The clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission.

Job Description

• Implements physician orders, administers medications, starts IVs, performs treatments, procedures and special tests, and document treatment as required by company policy and local/state/federal rules and regulations.
• Orders, interprets, and evaluates diagnostic tests to identify and assess patients' conditions.
• Assesses and evaluates patient needs for, and responses to, care rendered.
• Applies sound nursing judgment in patient care management decisions.
• Provides primary and emergency care for occupational and non-occupational injuries and illnesses.
• Administers over-the-counter and prescription medications as ordered.
• Collaborates with the nursing team to create a Plan of Care for all patients.
• Directs and guides ancillary personnel and maintain standards of professional nursing.

Minimum Qualifications

• Graduate of a professional academic nursing program in which a Diploma, Associate Degree or Baccalaureate Degree is conferred
• Must hold current NYS Registered Nurse license
• Obtains and maintains certification in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS)
• Minimum of 1-3 years of previous clinical RN experience in Med-Surg or Progressive Care
• Excellent communication, prioritization, organizational and time-management skills
• Possesses knowledge of quality concepts, principles, and problem-solving tools and techniques and demonstrates ability to apply in support of departmental and patient care quality improvement.

­­­­­­­­­­­­­­­­­­­­­­­­­­

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Minimum Requirements

- A high school diploma or equivalent

- New York State Security Guard License

- A valid New York State driver’s license

- Strong communication and customer service skills

- Ability to interact with diverse clientele, work under

  pressure, and make quick decisions in emergency situations

- Empathy and good judgment

Experience:

Experience in a hospital environment is desirable

Skills, Knowledge & Abilities:

-Exercise initiative, take responsibility and handle difficult situations

-Ability to carry a great deal of responsibility in handling difficult situations alone

-Must possess good judgement, emotional control, objectivity and sound decision-making skills

-Effective computer knowledge and skills, as well as report writing skills.

-Must be able to perform the essential duties of the position without or with reasonable accommodation.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Clinical Nurse

Job Description Summary

The clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission.

Job Description

• Implements physician orders, administers medications, starts IVs, performs treatments, procedures and special tests, and document treatment as required by company policy and local/state/federal rules and regulations.
• Orders, interprets, and evaluates diagnostic tests to identify and assess patients' conditions.
• Assesses and evaluates patient needs for, and responses to, care rendered.
• Applies sound nursing judgment in patient care management decisions.
• Provides primary and emergency care for occupational and non-occupational injuries and illnesses.
• Administers over-the-counter and prescription medications as ordered.
• Collaborates with the nursing team to create a Plan of Care for all patients.
• Directs and guides ancillary personnel and maintain standards of professional nursing.

Minimum Qualifications

• Graduate of a professional academic nursing program in which a Diploma, Associate Degree or Baccalaureate Degree is conferred
• Must hold current NYS Registered Nurse license
• Obtains and maintains certification in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS)
• Minimum of 1-3 years of previous clinical RN experience in Med-Surg or Progressive Care
• Excellent communication, prioritization, organizational and time-management skills
• Possesses knowledge of quality concepts, principles, and problem-solving tools and techniques and demonstrates ability to apply in support of departmental and patient care quality improvement.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

• The Stroke Coordinator provides expertise to interdepartmental planning, process development and/or improvements that serve to achieve overall goals of the organization as related to advancement of the Stroke Program.
• The Stroke Coordinator acts as a clinical resource and educator for staff, patients, outside hospitals, EMS services, and the community.
• The Stroke Coordinator communicates with the multidisciplinary team to ensure 24/7 capability of caring for acute stroke patients.
• The Stroke Coordinator serves as a leader in the community for the creation and maintenance of a Comprehensive Stroke Program.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Essential Duties and Responsibilities

• Collects pertinent data and information relative to the patient’s health or situation, including vital signs, height and weight, and food and fluid intake and output.
• Reports abnormal findings to the RN and patient care team.
• Participates in care planning and the nursing report process.
• Incorporates patient/family rights to participate in decision making about their care.
• Utilizes standardized techniques for keeping patients and families informed.
• Provides personal care to patients including bathing, oral care, and skin care.
• Assists the patient with eating and hydration, grooming, dressing, and toileting.
• Incorporates safe patient handling into basic restorative care such as ambulation, range of motion and use of assistive and prosthetic devices.
• Employs strategies to promote a clean, orderly, and safe environment.
• Demonstrates standard and transmission-based precautions and infection control techniques.
• Provides details related to patient progress toward the achievement of goals and outcomes to the RN.
• Documents all care in the patient record.
• Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.
• Participates in departmental safety inspections to assure compliance with hospital safety standards as assigned.
• Is aware of and compliant with all hospital and regulatory agency safety goals and objectives as well as limitations of unlicensed assistive care.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• Previous Mental Health related experience - preferred
• CPR - Cardiac Pulmonary Resuscitation Upon Hire - required
• BCLS - Basic Life Support Upon Hire - required

Thank you for your interest in Albany Medical Center!

Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including:

• Relevant Background Check(s)
• Drug Screen
• PPD / Tuberculosis Test
• Reference Check
• Applicable vaccinations

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Job Description

• Serves as a technology resource for the department’s technology systems
• Functions as a Business Analyst and provides advanced and confidential administrative support, project management and financial analytics requiring broad experience, skill and knowledge of Albany Medical Center
• Collaborates with multiple departments and provides high-level project support and analytical services
• Provides project management, implementation and research/data analytic services; communication; financial reporting and analysis; vendor evaluation; information systems; as it relates to the successful implementation of strategic goals and objectives of the department and the organization.
• Requires strong multi-tasking capabilities
• Requires adherence to strict confidentiality guidelines

Job Requirements

• Associates Degree
• Working knowledge of computer-based applications and strong PC/ keyboard skills.
• Preferred Abilities, Knowledge and Skills
• Prior experience in customer service.
• Knowledge of medical terminology.
• Strong attention to detail and demonstrated ability to use sound judgment in decision making.
• Excellent organizational skills with demonstrated time management skills.
• Ability to handle high workload volume with many variables, demonstrating flexibility and adaptability.
• Excellent customer service skills (written and verbal), demonstrating the ability to work effectively and efficiently with a diverse population.
• Ability to work well independently as well as within a team unit.

Salary Range: $19.78/hr - $31.66/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Position Summary:
•    Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
•    Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
•    Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
•    Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
•    Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
•    Interact with a diverse patient population.
•    Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
•    Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
•    Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
•    Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
•    Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company
•    Answer incoming phone calls and direct appropriately to team members
•    Conveys professional image by adhering to the established dress code.

Qualifications
•    High School Diploma/G.E.D. - required
•    2-3 years office experience or one year of related experience in a medical practice - preferred
•    Experience using an electronic health record and Microsoft Office a plus.
•    Excellent customer service skills.
•    Ability to multi-task in a high patient volume unit.
•    Ability to learn and utilize resources.
•    Strong time management skills.
•    Ability to review information and draw appropriate conclusions.
•    Good judgement and ability to problem solve; escalate issues as needed.
•    Strong teamwork skills and work ethic.

Salary Range: $18.00/hr - $23.79/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.