Total 9 Manager level Information Technology job vacancies in Dublin, Georgia

Responsible for the coordination; implementation and monitoring of the institution's training and employee development program, and is the primary advisor to the Warden in matters relating to the management of the Employee Development Department.

Serves as the direct and primary advisor to executive and mid-level management staff on matters related to employee development and training and is deemed the technical expert.

Provides guidance to all staff in reference to training needs assessments and individualized staff development plans.

Develops course outlines, lesson plans, course schedules, reports, etc., and establishes guidelines and operational procedures for subordinates in performing these duties.

Develops and implements effective tools of evaluation for the training program.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis.

Serves as Facility Manager of the institution and is responsible for the planning, direction and management of all maintenance repairs, alterations and construction projects.

Manages a workforce comprising civilian and inmate workers.

Initiates proposals for improvements, major repair and replacement of institution facilities; evaluates them in terms of operation costs, manpower requirements, structural changes and other engineering principles involved.

Makes cost estimates and directs preparation of preliminary drawing and lists of material needs.

Makes recommendations as to feasibility of projects and ways and means of carrying them out.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Technical Facilities Project Manager

Location: Dublin, Ireland.

Salary –€60,000 – €70,000 based on experience

Excellent range of employee benefits

Sodexo have a fantastic new opportunity for an experienced Project Manager to work alongside our established facilities management leadership team and senior client stakeholders at our prestigious global client manufacturing site in Dublin.

You will provide strategic leadership to the site & contract to deliver significant medium and large projects and technical work. Working alongside the Sodexo and client leadership team you will have a direct impact on the continued success and development of all IFM service delivery across the site.

This is an exciting and ongoing opportunity which will enable you to at the forefront of

project and site strategy in line with current and emerging client needs.

By joining Sodexo, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth. Become a valued member of our team, where you can act with purpose and thrive in your own way.

About You

Experience and knowledge required for this role:

• Proven experience in Project / TFM management of medium to small multi service site
• Proven experience in managing large to medium technical projects.
• Proven experience in management of P&L accounts in excess of €3m
• Experience of mainly Technical or Hard FM but also soft service contracts.
• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client and contractual needs.
• Manage multiple workloads and shifting priorities.
• Ability to interpret and utilise complex and varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels.

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer:

Flexible and dynamic work environment

Competitive compensation

Wide range of Employee benefits (see attached benefits pack)

Access to ongoing training and development programs

Countless opportunities to grow within the company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Apply today!

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Equifax has a hybrid work schedule that allows for 2 days of remote work (Monday/Friday), with three days onsite (Tuesday/Wednesday/Thursday). This resource will be required to work from Equifax’s Alpharetta (Atlanta) location.     

Sponsorship is not available for this position.

As part of the Equifax Digital Transformation, the Corporate Services Alliance (CSA) expects candidates for this role to be experienced in full life cycle internal Product Management.  A successful candidate will operate with a strong sense of urgency and ownership in a fast-paced agile environment. This position is an exciting multi-faceted opportunity for candidates who are highly motivated to succeed, fast learners, influential, passionate about solving problems and performing as a team player. 

You have the opportunity to make a significant impact on Equifax internal customers and on critically important initiatives as a Sr. Technical Internal Product Manager, which is exactly what makes this job rewarding.  You are forward-thinking, proactive, determined and thrive in a dynamic environment.  You excel at problem resolution and fluently speak the language of business.  Equifax wants people who are excited about the opportunity to make an immediate impact with their work and who are independent thinkers that have the technical and interpersonal skills necessary to bring forth new and innovative solutions for our customers.

As a Sr. Technical Internal Product Manager at Equifax, you will represent business partners to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions.  This requires a detailed understanding of internal customer needs, as well as business vision and strategy, to prioritize investment, business value and delivery. You are able to work collaboratively with multiple development teams and you are passionate about technology, and the business opportunities it presents, with the ability to comprehend both technical and business topics to recommend options and solutions. 

What You’ll Do

• You will build strong working relationships within our alliances and with internal teams.

• You will lead partner meetings to find opportunities and determine product priorities.

• You will create and maintain several product roadmaps based on the segment you support for CSA (Employee Enablement, Technology, Business Operations and Corporate Solutions).

• You will seek cross alliance collaboration and prioritization on solutions.

• You will maintain a CSA Global Catalog of products and services.

• You will engage directly with Product Owners to ensure they are executing on product feature prioritization, inclusive of Compliance issues (Patch, Vulnerability, Audit, TechSec, etc.)

• You will partner with Delivery counterparts to align and execute against Roadmap priorities.

• You will develop communication materials and lead communication efforts around the product, priorities and future roadmaps.

• You will assist technical teams with issues that require technical expertise or complex systems knowledge.

• You will attend and lead design sessions with customers and partners.

• You will manage dependencies across the enterprise.

• You will work with key stakeholders to drive innovation and efficiency.

• You will resolve strategic issues that may impede the team's ability to meet their goals.

• You will partner with product owners, scrum masters and delivery leads to align/balance capacity of BAU required activities with new product delivery activities.

What experience you need 

• BS or MS degree in Computer Science or Business or equivalent job experience required.

• 7+ years experience as a developer, business analyst, team lead, product manager, product owner or other delivery role.

• 1-3 years in technical Product Management.

• Ability to act as a business analyst, team lead, product owner or other delivery role when needed.

• Position requires extensive product planning, judgment, leadership, decision-making, analysis and problem-solving skills. 

• You understand all components of full product life cycle management, inclusive of market research, roadmap creation, dependencies, prioritization, rollout/adoption, customer feedback, compliance & product health metrics. 

• You are able to work in multi-functional teams towards mutual success.

• Ability to negotiate and create consensus where appropriate with internal groups. 

• You possess technical fluency, with the ability to comfortably discuss technology concepts, and have an understanding of the entire technology stack.

• You are an articulate communicator - both speaking and writing – and in a variety of styles including legal, business requirements and marketing.

• You have developed training and go to market materials.

• You have conducted in depth opportunity/risk analyses.

• You are comfortable presenting judgment decisions to stakeholders.

• You excel at developing business requirements.

What could set you apart

• You have experience as a Scrum Master, Product Owner or internal Product Manager, working with Agile Delivery Teams, utilizing Agile / Scrum / Kanban.

• You have experience using Product Management and Enterprise Agile delivery tools such as Aha!, ServiceNow and Jira.

• You have exceptional analytical skills and the ability to represent an abstract problem in the form of some finite real object of the system, which can be evaluated, designed and developed.

• You have experience in similar business product services and/or external customer/market experience.

#LI-Hybrid

#LI-KD1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

Function:

Schedule:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Accountable for the identification, development and delivery of Continual Service Improvement plans and initiatives to reduce operational costs and enhance operational efficiencies. Oversees the operational model across multiple Third Party Providers to ensure alignment to non-functional requirements across Business As Usual (BAU) service provision, partner contract renewal, and new third-party contracts. Responsible for BAU Operational and Transition Readiness of significant events, including new client conversions, new products and services, and decommissioning of existing products. Ensures all aspects of processing service are provided as required by the client contract to achieve Service Level Agreements (SLAs) and production processing and contractual obligations are met within a regulatory framework.

What Part Will You Play?

• Responsible for the holistic management of two to three clients (depending on level of service complexity) and their TS2 production services, including any additional associated processing services and products.
• Develops and delivers continuous service improvement plans and initiatives for clients and their use of Global products or platforms. Conducts root cause analysis to develop action plan implementation.
• Responsible for the holistic management of two to three partners (depending on level of service complexity) and their production services. Tracks partner service-level performance and proactively identifies ways of continuously improving service to exceed client expectations.
• Manages services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go-live.
• Conducts regular service reviews with allocated clients and partners, acting as a client advocate with multiple internal teams to address any service deficiencies and escalation of partner issues.
• Acts as client escalation point in the event of need for Severity 1 incidents.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: No degree specified; combination of relevant professional training and/ or experience in lieu of degree accepted
• Typically Minimum 6 Years Relevant Exp

Preferred Qualifications

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Manages all aspects of large scale and complex projects or initiatives from initiation to delivery, so the projects are completed on time, with quality, and within budget. Designs, communicates, and implements an operational plan for completing a project, and monitors progress and performance against it. Identifies, resolves, or escalates issues in order to minimize delays. Facilitates and manages the analysis of project requirements, identifies and understands the cost estimates, resources, and time required to complete the project(s), and ensures project goals and requirements are met within time, cost, and quality parameters. Acts as a liaison with other areas in the organization to secure specialized resources and contributions for the project. Conducts project meetings, and prepares regular reports to communicate the status of the project within and beyond the project team. Works with stakeholders and identifies and establishes priorities, allocates tasks, and coordinates project staff to meet project targets and milestones and ensures project is delivered to the internal and/or external client’s satisfaction.

What Part Will You Play?

• Manages projects with a span of influence that typically require working within a single business segment, or possibly two business segments, and/or across a few corporate shared service resources, such as Software Development, Information Security, IT Development, Customer Service, and/or Training, etc.

• Generally works across internal functional areas and/or works with external stakeholders

• Manages projects that typically require making simple to moderately complex customizations to standard processes and plans, and creates and manages project plans that may or may not include standard templates

• Manages project plans in which the solution or product, for the most part, exists but there is a need for a simple to moderately complex modification to meet the business requirement

• Manages and monitors time, scope and cost for the project based on the identified requirements. Identifies issues and may need some guidance with anticipating issues that need escalation; points of escalation are within the leadership team or with more experienced Project Managers

• Collaborates, negotiates, and manages issues to resolution. Conducts conflict management with internal and/or external stakeholders as requirements are identified, delivery issues arise, and scope changes are requested, etc.

• Gathers project sizing information from appropriate teams, and ensures all projects are properly and accurately estimated and timely billed

• Monitors and tracks to the budget; looks for opportunities to increase project revenue through the provision of value added services (e.g., consultancy, test support, etc.) and to lower the cost of delivery to optimize the project team’s productivity

• Makes decisions within established processes, methodologies, etc.; with some oversight, makes recommendations outside of established guidelines

• Collaborates with internal areas, such as Legal, Procurement, and Finance, as needed, to manage budgeting and contractual responsibilities and any associated impacts

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: No designated field; or equivalent training and/or work experience in lieu of a degree

• Typically Minimum 2-4+ Years Relevant Exp

Preferred Qualifications

• Project Management Professional (PMP) or equivalent

• Knowledge or experience with technical documentation, technical training, or instructional design would be beneficial as this role will be part of the modernization efforts for the Training and Doc team

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Industry knowledge - has sufficient knowledge of the industry to manage projects, and adapt project deliverables as time, resources, and scope elements change

• Project Management - has a detailed understanding of project management methodologies

• Client's (internal or external) business knowledge - has a good understanding of the client’s business

“The position listed in this requisition is ineligible for the referral bonus award program”

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Support Service Manager Position Summary

As a member of the Support Service Management team, we provide a personalised support service to our Ultimate Success plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalised support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager.

The Support Service Manager (SSM) will coordinate and collaborate with Ultimate Success plan customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved visibility during issue resolution, regular support experience data and trend analysis, personalised updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Adobe Consulting Services organisations.

What You’ll Do

Key aspects of this role include the following activities:

• Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers
• Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team
• Leads regular support case queue reviews with the customer team members, ensuring accurate prioritisation of issues, visibility on progress and latest updates as well as next steps
• Provides oversight and ownership of any critical support issues and provides ongoing and personalised customer management and updates through to resolution of the issue
• Contributes to the service review, focussing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement
• Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified
• Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement
• Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer

What you need to succeed

Business Insight

You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills, are forward-thinking and have experience working with data sets to identify common data trends.

You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality.

Results Focus

You have with strong mentoring and coaching skills enabling the team to deliver their best. You focus on long term sustainable strategic improvements in favour of short-term results.

Influential

Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.

Strong Communication Skills

• Highly articulate and presents plans and ideas in a compelling manner.
• Communicates with energy and enthusiasm.
• Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them.
• Able to build and communicate customer service reviews and set expectations according to business decisions.

Support Experience

You will have experience supporting high profile Enterprise customers or managing customer success and are a creative problem solver who is passionate about customer success and premium service delivery.

You have experience in and enjoy collaborating with a wide range of team members in order to meet key performance indicators.

Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial.

Excellent organisational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Position Summary

As a member of the Support Service Management team, we provide a personalised support service to our Ultimate Success plan customers. The SSM is a critical role included as part of the customer facing team for our Ultimate customers, focusing on the provision of a personalised support service that provides clear customer communications, regular updates, insights and guidance in collaboration with the Technical Account Manager.

The Support Service Manager (SSM) will coordinate and collaborate with Ultimate Success plan customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved visibility during issue resolution, regular support experience data and trend analysis, personalised updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success and Adobe Consulting Services organisations.

What You’ll Do

Key aspects of this role include the following activities:

• Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers
• Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team
• Leads regular support case queue reviews with the customer team members, ensuring accurate prioritisation of issues, visibility on progress and latest updates as well as next steps
• Provides oversight and ownership of any critical support issues and provides ongoing and personalised customer management and updates through to resolution of the issue
• Contributes to the service review, focussing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement
• Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified
• Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement
• Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer

What you need to succeed

Business Insight

You will need a high-quality business and strategic sense. You understand the need to balance Customer needs alongside Adobe's business objectives and strategy. You possess strong problem-solving skills, are forward-thinking and have experience working with data sets to identify common data trends.

You appreciate the level of engagement required for premium support service delivery and can project the value of the Ultimate Support Plan and ensure consistent service quality.

Results Focus

You have with strong mentoring and coaching skills enabling the team to deliver their best. You focus on long term sustainable strategic improvements in favour of short-term results.

Influential

Consistent record of accomplishment working with, influencing and leading virtual teams across a large global company. Experienced and effective in communicating to Director and above partners in Sales, Consulting and Engineering.

Strong Communication Skills

• Highly articulate and presents plans and ideas in a compelling manner.
• Communicates with energy and enthusiasm.
• Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them.
• Able to build and communicate customer service reviews and set expectations according to business decisions.

Support Experience

You will have experience supporting high profile Enterprise customers or managing customer success and are a creative problem solver who is passionate about customer success and premium service delivery.

You have experience in and enjoy collaborating with a wide range of team members in order to meet key performance indicators.

Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial.

Excellent organisational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it’s why we’re here. We’re driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. 

Our ever-changing world creates risks and uncertainty, but it also offers opportunities. Our Risk Advisory teams see risk as a tool to sustain and grow real value over time, helping businesses become more responsible and emerge stronger from adversity. Combining our risk consultancy knowledge with the latest technologies and tailored approaches in strategy, regulation, compliance, sustainability and controls, our Risk Advisory experts provide valuable insights that help keep businesses resilient through crises and complex times.

About the Role

• The Technology and Digital Risk team are working with emerging and exciting new technologies and executing work that is extremely important in supporting organisations to achieve their digital ambitions
• Working as a Manager in designing and implementing IT advisory engagements that harness emerging and digital risks in relation to complex IT systems, cloud environment, emerging technologies (Blockchain, AI, and Internet of Things (IoT) etc.), specialist/ best practice reviews and implementations
• Assessing clients IT environments and IT related processes to identify gaps in IT controls as well as technology risk, controls, and issues.
• Assessing cloud control environment in line with cloud governance standard.
• Managing risk assessments for technology operations processes, infrastructure and applications. And creating roadmaps to remediate issues and gaps.
• Reviewing systems and processes with a focus on best practice standards and frameworks such as ISO27002, COBIT, NIST and ITIL in order to recommend improvements or changes in the clients’ methods and system configurations
• As part of the leadership team build out current offerings and support the identification and development of new offerings.  This includes IT Risk Management offerings.
• Effectively managing client-facing delivery teams, including reviewing the work of junior team members and providing feedback to assist with their learning and development

About You

• Ideally, client facing Big 6 or professional services experience in the provision of IT Risk services or industry experience in an IT risk related function
• Ability to manage IT risk advisory projects such as IT controls framework implementation, Cloud risk & governance engagements, IT disaster recovery/continuity projects
• Ability to manage a number of projects, meet deadlines and manage stakeholder expectations.
• Extensive knowledge of IT standards, frameworks and best practices. (e.g ISO27001, ISO22301, COBIT, NIST, ITIL) and ISAE/SSAE/SOC2 services.
• Professional certifications such as CISA, CISM, CRISC, CGEIT, CCSP or CISSP that establishes credibility and capability in the IT Risk market
• Strong technical skill-set across various technologies and platforms including Operating Systems (Windows, Unix, Linux); Databases (Oracle, SQL etc.) and enterprise wide applications (SAP, Oracle E-Business Suite etc.)
• Strong knowledge of Knowledge of relevant regulatory bodies, regulations and guidelines impacting the Financial Services industry (e.g. DORA, EBA, ESMA, EIOPA, CBI)
• Business Development experience is an advantage

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.​

What we offer

Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others.

Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.