Total 101 Junior Executive workforce administration job vacancies in Information Technology category in Australia

A Vacancy at Norfolk Community Health and Care NHS Trust.


Full time post working Monday to Friday, 08:00 - 16:00. Excluding bank holidays.

This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Single Point of Referral for Childrens Services.

This role will involve being multiskilled various administration services that are supported by Single Point of Referral, ensuring that all services are supported during the operating time.

This role offers you the opportunity to make a difference to the patient's journey, within the many services that this team support.
• Answer inbound calls from patients and clinical members of staff
• Add patient referrals onto SystmOne
• Call patients to book appointments into various clinics
• Offer admin support to various services
• Waiting list management
• Creating and posting letters to those involved in patient care
• Offering a high standard of support to all patients

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
• Supportive, positive culture that is well led, with regular supervision.
• Comprehensive in house and external training programmes available.
• Gain experience and learning whilst making a difference and working for one of the world’s biggest brands - the NHS.
• Agile working policy, allowing up to two days working from home once trained.
• Discounted bus travel with First Commuting Travel Club.

Main Duties & Responsibilities

To receive and process referrals forthe following Childrens Services:Community Paediatricians, The Neurodevelopmental Service (NDS), The Key Worker Service, Children’s Occupational Therapy, Childrens Community Nursing, and Starfish Children’s LD CAMHS. To liaise with health professionals to triageand to be the first point of contact for any queries relating to new referrals.






Using a range of software programmes includingSystmOne, Microsoft Word and Excel to produce,maintainand distributetriage letterswhich may include medical terminology and deal with matters of a complex and/or distressing nature.






To employ effective waiting list management for appointment booking


This will include

• booking of appointments from waiting lists

• resolving appointment conflicts

• issuing appointment letters/texts

• using cloud booking to ensure there is room availability

• booking interpreters to support these appointments and arrange translation of documentsas and whenrequired

• managingclinician ledgers and beingaware of clinician’s annual leave






To independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include:

• photocopying, scanning, emailing, distributing,filingand organising letters,reportsand other documents.

• researchingappropriate websites,downloadingand circulating documents, asrequested.

• toanticipateand assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.

• identifyand report areas within working processes and procedures that could improve service delivery.

• being multiskilled across the services that are supported bythe Single Point of Referral office.






To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, takingaccuratemessagesand ensuring these are passed on to the relevant personin a timely manner.






To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD NursingTeamand other colleagues who are supported by the Single Point of Referral Office.






To communicate professionally and effectively with colleagues,stakeholdersand service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, takingaccuratemessagesand ensuring these are actioned and/or passed to the relevant personin a timely manner.






Toprovide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding.






To support The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead tocreate and design administrative processesand regularly review to ensure they meet the needs of the organisation and the patient.






To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






To provide training and support to colleagues including new starters, temporary staff and apprentices whenrequiredas directed by The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






Tobe responsible forthe efficient use of office equipment and supplies, monitoring andmaintainingstock levels,requisitioningand receipting goods and services on the NHS procurement system,PowerGateand carrying out research into goods and services asrequired.






To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site managerinformed at all times. To undertake any other site and facilities duties asrequested.






Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites.






It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.






Tomonitorand report their sickness absence and annual leave.






To attend relevant meetings.These may be virtual or in person. This may require travelling to other sites.







This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Main Duties & Responsibilities To receive and process referrals for the following Childrens Services: Community Paediatricians, The Neurodevelopmental Service (NDS), The Key Worker Service, Childrens Occupational Therapy, Childrens Community Nursing, and Starfish Childrens LD CAMHS. To liaise with health professionals to triage and to be the first point of contact for any queries relating to new referrals. Using a range of software programmes including SystmOne, Microsoft Word and Excel to produce, maintain and distribute triage letters which may include medical terminology and deal with matters of a complex and/or distressing nature. To employ effective waiting list management for appointment booking This will include booking of appointments from waiting lists resolving appointment conflicts issuing appointment letters/texts using cloud booking to ensure there is room availability booking interpreters to support these appointments and arrange translation of documents as and when required managing clinician ledgers and being aware of clinicians annual leave To independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include: photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents. researching appropriate websites, downloading and circulating documents, as requested. to anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them. identify and report areas within working processes and procedures that could improve service delivery. being multiskilled across the services that are supported by the Single Point of Referral office. To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, taking accurate messages and ensuring these are passed on to the relevant person in a timely manner. To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD Nursing Team and other colleagues who are supported by the Single Point of Referral Office. To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner. To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding. To support The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead to create and design administrative processes and regularly review to ensure they meet the needs of the organisation and the patient. To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead. To provide training and support to colleagues including new starters, temporary staff and apprentices when required as directed by The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead. To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as required. To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. To undertake any other site and facilities duties as requested. Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites. It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures. To monitor and report their sickness absence and annual leave. To attend relevant meetings. These may be virtual or in person. This may require travelling to other sites.

Data Collection and Tracking
Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of all the Extended Care programs which includes; Hospice and Palliative Care, Community Care, HBPC, to include Rural Health and Medical Foster Home, Social Work support as well as supporting the operations and staff in the Community Living Center (CLC).

The incumbent maintains databases and spreadsheets, tracks consults and their outcomes. Assists in the planning, review and reporting of data/statistical results of program/project studies. Establishes protocols for and reporting of data/statistical results of program/project studies. Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data.

Performs a basic analysis of data and generates a variety of reports. Evaluates documents and data collection forms. Coordinates incoming data from a variety of sources. Review documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.

Supports quality improvement activities through data collection and completes administrative requirements, reports, and event planning. Incumbent also performs data collection and reporting functions for other programs in the Extended Care Service line.

EmployeeEducationCoordination
Incumbent monitors staff completion of all mandatory education requirements. Incumbent works with Extended Care staff to remind them of education opportunities and find appropriate training. Monitors and enters staff training into the TMS system. Enters training requests into the SF-$182 share folder for the service and serves as the liaison with Human Resource and Education Service to facilitate employee applications for funding. Troubleshoots electronic training problems and trains staff on use of the online education modules.

Human Resources: Recruitment, Orientation, Boarding and Licensing
Incumbent is responsible for collecting resumes and scheduling interviews for openings in Extended Care. Once applicants are offered positions, incumbent works with Human Resources to schedule start dates and serves as a liaison between the new hire and Human Resources, ensuring that the hiring process proceeds smoothly and all requirements are met prior to start date. Incumbent completes SF-52 for new hires as well as for any changes to existing staff.

Medical Coverage Coordination
Incumbent serves as the coordinator for the off-tour coverage of the VA NJ HealthCare System Lyons Campus. VA NJ policy MS-04 requires a medical physician to be on station 24 hours a day, 7 days a week. Incumbent coordinates the hiring, scheduling, and time and attendance for the Medical Officers Of the Day (MODs). Incumbent serves as a liaison with the Medical Administrative Assistants (MAAs), Medical Administrative Service, to coordinate on-call schedules.

ADPAC
Incumbent deals with all computer and technology related issues for Extended Care. This includes troubleshooting technical problems with hardware and software, serving as Extended Care representative to Information Management Service on various committees and workgroups, and participating in the rollout of any new information management initiatives.

Correspondence and Minutes
Incumbent completes clerical and correspondence duties as assigned. Incumbent is specifically responsible for twice-weekly Nursing Home Screening Committee minutes which must be completed and circulated immediately following Screening Committee meetings. Incumbent also works on letters responding to patients, families, and outside stakeholders such as Congress and Veterans Service Organizations.

Program Resources. Services and Support
Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of Extended Care. Incumbent is responsible for assisting the AO in creation and/or implementation and enforcement of new Standard Operating Procedures/Protocols, as well as 'for adherence to these SOPs. Incumbent works with all Extended Care staff towards compliance with SOPs, and is responsible for educating MODs on these procedures and protocols.

Customer Service
Answers telephone calls throughout the day and to cover all phone calls when the secretary is out. Deal with internal and external customers to include patient and family concerns. Contact with patients and/or family is largely done through phone contact, writing letters and/or in person.

Work Schedule: Monday to Friday 8am to 4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Assistant/PD38081A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $51,829 Per Year (GS 6)

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

Work Schedule: Monday-Friday, 8:00 am- 4:30pm
Telework: Ad-hoc telework may be available at supervisory discretion.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Credentialing Specialist)/PD99868A

Starting at $49,025 Per Year (GS 7)

Major duties performed include:

• Prepares, assembles, and correlates information into requested formats or creates format for data.
• Processes incoming and outgoing materials.
• Edits documents, composes letters and reports, and reviews correspondence for accuracy and completeness.
• Coordinates scheduling of facility space within the regional office.
• Identifies requirements for equipment within the regional office and forwards for action.
• Provides input on staffing and budget requirements for SSD activities.
• Maintains official station control log/history file for circulars, bulletins, and memoranda.
• Establishes and maintains files and records for the division.
• Prepares access requests for division employees.
• Assists other users with regards to applications and selection of appropriate formats and procedures for correspondence preparation.
• Reviews correspondence for accuracy, format, and appropriate usage of grammar.
• Performs duties of a government purchase card holder to include securing the card, maintaining receipts and other supporting documentation, and reconciling transactions timely.
• Assists the primary Transit Benefit Manager in program administration.
• Monitors and reports time and attendance for division employees.
• Performs PIV Official Role duties.
• Receives all division visitors and callers and provides the appropriate information or refers to the appropriate operating element.

Promotion Potential: Grade level, GS-0303-06.

Work Schedule: 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: No
Telework: Available as determined by agency policy.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant 37329A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

This a Bargaining Unit Position

Starting at $44,117 Per Year (GS 6)

Duties may include but are not limited to:

• Extensive knowledge of SWS and its programs as they relate to administrative functions.
• Detailed knowledge of the organizational structure of the VA at local and higher levels, in-depth working knowledge of VA policies and regulations especially those pertaining to SWS and its Programs.
• Knowledge and ability to apply patient privacy regulations and release of information procedures.
• Knowledge of medical terminology and usages, (in general, medicine, surgical, geriatrics, hospital terms, medical abstracts, abbreviations, nursing, social work, pharmacology, aging, and home health), spelling, grammar, and composition, and ability to determine and follow required formats for VA memos and reports.
• Ability to plan effectively, set priorities, coordinate activities, have a high degree of skill in oral and written communications with a variety of people of different backgrounds and comprehension, and present a positive image of the VA to the community. This may include clerical, technical, administrative, and professional people at all levels in the medical center and community agencies.
• Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances, while displaying a high degree of interpersonal skill.
• Knowledge of the duties, priorities, commitments, policies, and program goals of SWS staff, and ability to support these with a spirit of teamwork in performing non-routine assignments. Knowledge sufficient to recognize which information is or is not relevant to the problem at hand. Ability to perform, plan and organize work in situations where numerous demands are made.
• Knowledge required to coordinate the work of the office with other stakeholders, and for recognizing the need for such coordination in various circumstances.
• Thorough knowledge of statistical and analytical processes and deductive reasoning to conduct problem and trend identification and resolution.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position. Ability to retrieve information from CPRS to assist field staff with information needs by phone.
• Skill in operation and routine maintenance of facsimile and copier machines, as well as personal computers and printers.
• Ability to identify safety issues related to patient/staff safety and acts appropriately to report unsafe conditions.
• Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques, to collect various types of factual information.
• Excellent telephone and personal interaction skills to ensure tact and diplomacy in dealing with veterans, families, high level officials, staff and other administrative and clinical departments, representatives from private and community corporations, members of service organizations and other stakeholders.
• Plans and carries out the successive steps and handles problems and deviations in the work assignment in accordance with instructions, policies, previous training or accepted practices in the occupation.
• The work includes various duties involving different and unrelated processes and methods.

Work Schedule: Monday-Friday, 8:00a.m. to 4:30p.m.
Compressed/Flexible: Not available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD03287A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Authorized

Starting at $44,748 Per Year (GS 6)

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Screens calls and visitors to the office, referring to other staff members as appropriate;
• Composes and prepares correspondence, forms, letters, memos, and reports;
• Schedules conferences, coordinates meetings and prepares meeting minutes;
• Maintains office supplies and equipment;
• Serves as the timekeeper for the service;
• Receives and reviews all incoming correspondence; and
• Performs other related duties as assigned.

Work Schedule: Full Time, Monday through Friday, day shift
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD11194A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not Authorized

Starting at $45,075 Per Year (GS 5)

Major duties include, but are not limited to:

• Organizes and plans activities and meetings for Whole Health including making travel arrangements for conferences and meetings for staff.
• Maintains confidentiality in communicating sensitive information and in
  handling confidential materials.
• Helps maintain cascade call list.
• Serves as Information Manager and PIV Pin Re-setter for Whole Health.
• Serves as education and assistant for computer related applications for staff.
• Initiate requests for purchase of supplies and equipment that are of special interest to this section.
• Serves as Records Liaison and timekeeper for Whole Health.
• Attends and records, finalizes and distributes the minute of professional staff meetings, committee meetings, and counseling sessions, etc.
• Tracks educational training to ensure mandatory training has been completed by Whole Health employees.
• Uploads Competency folders for all employees and keeps the records up to date.
• May help with outreach and tabling events as needed.
• Other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: MONDAY through FRIDAY, 7:30AM-4:00PM
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Position Description/PD#: Program Support Assistant/PD060650

Starting at $39,576 Per Year (GS 5)

Duties include but are not limited to:

• The incumbent serves as contact for all Fiscal Service Administrative matters providing written, verbal and electronic communications within the Fiscal Service and is a liaison with Human Resources staff.
• Documents and tracks equipment care and stewardship activities including management of equipment records, preparing equipment records and reports, and working with Logistics Service on equipment inventory listing (ElL).
• Ensures the timely completion and close out of Vista Work Orders.
• Manages the service's records management plan and ensures compliance with records management criteria.
• Keeps the Chief of Fiscal Services calendar and schedules and reschedules appointments, meetings and conference rooms based on the Fiscal Chief's workload, committee assignments and current priorities within the Medical Center.
• Receives all visitors and telephone calls for the Fiscal Service.
• Responds to a variety of requests from internal and external medical center sources.
• Prepares outgoing correspondence for conformance with grammar, format, appropriate enclosure, etc. and relaying instructions to program staff and subordinate offices within Fiscal Service.
• Serves as primary timekeeper for Fiscal Service employees.
• Fiscal Service's key custodian, tracking and ensuring key inventories are accurate in database.
• The incumbent provides guidance to the service line staff on administrative management matters and daily operations of the service.
• Monitors the budget for obligations and expenditures including balances, and status of projects.
• Assists in the preparation of fiscal year budget for submission to Fiscal and assists in the response to their questions.
• Monitors service line spending activities, making recommendations, tracking trends, examining fiscal data, approving invoices.
• Maintenance and oversight of Fiscal Service records providing program support, reporting, and working directly with fiscal service administration.
• Functions as a Contracting Officer Representative (COR) required to maintain contract administration files in accordance with VA policies and procedures.
• The COR is responsible for ensuring compliance with invoice validation processes before invoices are certified.
• Maintaining procurement and contracting records.
• Creates and maintains a tracking database for all service level contracts, received and paid invoices, outstanding invoices, and remaining balances.
• This position will also provide backup duties for the agent cashier and employee travel offices.

Work Schedule: 7:45am - 4:30pm, Monday - Friday
Compressed/Flexible: May be authorized based on supervisory discretion
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD022080
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Starting at $44,117 Per Year (GS 6)

This position is located in the National Call Center (NCC) of the RO, where the incumbent provides program, technical and administrative assistance to the NCC Chief and other subordinate management within the division.

Major duties performed include:

1. Prepares, assembles, and correlates information in connection with surveys and one-time reports required by Central Office, the Area Office, the Regional Office (RO), or Division management regarding administrative support functions from other divisions and outside sources of data.
2. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communications.
3. Reviews and analyzes these materials, determines action necessary, researches and assembles background information, and refers said materials to the appropriate section when necessary.
4. Edits documents, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard for form letters and replies to inquiries.
5. Liaises with the customer and identifies requirements for equipment purchase, lease, trade-in, excess, move to another location, warranty periods, etc. and then passes those requirements on to the appropriate Administrative Section staff for action.
6. The incumbent maintains the official station control log / history file for circulars, bulletins, and memoranda and assigns numbers and dates and recession / retention folders on these as required.
7. Reviews and makes changes/ corrections to the RO's controlled publications (circulars, bulletins, memoranda) to ensure proper format is used. Updates and revises publications issued by NCC and prepares "Justification for Proposed Field Station Issue" for appropriate concurrence.
8. Maintains the confidential records for NCC, including records concerning individual performance, disciplinary actions, awards, and similar information for all employees of the Division.
9. As a purchase card holder, always secures purchase card, identifies correct accounting string or budget object codes (BOCs) for appropriate transactions as required within VA 's credit card system.
10. Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statements and forwards to approving officials within required time frames.
11. Serves as the principal timekeeper for NCC and may support other division timekeeper needs by serving as an alternate timekeeper. May have duties in the PIV issuance process and may serve as one of the facility's PIV Card issuers.
12. Receives all NCC visitors and callers. Screens telephone calls for the NCC Chief and forwards only those calls requiring the Division Chiefs attention.

Starting at $44,117 Per Year (GS 6)

Major Duties:

This position provides oversight for a variety of software programs integral to the overall administration, equipment packages, and operations of medical service. Collects physical and data security needs for the service areas. It also is the point of contact for OI&T for information technology initiative for hardware and software needs for the service.

Controls critical applications, (i.e. Clinical Procedures (CP), Home Oxygen, Oncology/OncoTrax, and Clinical Case Registries). Reviews all software upgrades for medical service programs within VISTA. Provides training and troubleshooting for clinical and administrative staff regarding use of these programs and any upgrades.

Responsible for the coordination and training for service staff in clinical and functional areas for various information technology VISTA packages, e.g.; Consult Tracking; PCE (Patient Care Encounter and Visit Tracking); ACRP (Ambulatory Care Reporting); TIU (Text Integration Utilities); and additional VISTA programs as added.

Test, debug and maintain software applications that meet functional requirements.

Train employees, identify inconsistencies, discussions with management of capabilities of computer software feasibly toward meeting their objectives, validating new programs and options.

Work Schedule: M-F 7:30 am-4:00 pm (subject to changed based on the needs of the service)
Virtual: This is not a virtual position.
Position Description/PD#: Computer Assistant/PD07387O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Starting at $49,025 Per Year (GS 7)

Duties for this position includes, but is not limited to the following:

Enrollment Outreach Specialist

• Provides outreach services to all Veterans and their families and provide support for recently discharged service members transitioning to civilian life.
• Tracks the impact and outcome of the outreach events providing feedback to executive leadership including the number of enrollees per event.
• Assists in distributing outreach materials including applications, brochures, fact sheets, web content, and other targeted information which highlights medical center services and events and locations.
• Functions as a liaison for Veterans navigating the VA System and those community providers assisting with their care in the community.

Health Benefits Advisor

• Serves as an expert benefit advisor to Health Administration Service Leadership and support the management information components of all eligibility related programs.
• Applies an extensive body of rules and regulations relative to Veterans Eligibility for VA healthcare benefits, assisting families with a Veteran's death, burial and explanation of death benefits.
• Enters demographic, insurance, and income information, into the Vista and Enrollment System.
• Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative professional staff throughout AAVAMC area transitioning patients identified as ineligible for VA patient care.
• Processing Request for an Authorization to Release Health Information utilizing a Verbal Passcode (PO ran program) for family members/significant others to receive specified PHI.

Data Validation

• Identifies and collates health insurance information from all applicants for entry to the ICB or Vista, copies or scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information.
• Accurately generates patient data cards for veterans through the Identity Management Toolkit for proofing identity and the Veterans Health Identification Card (VHIC) System.
• Monitors enrolled patient data base information on a regular basis (at a minimum, annually) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.

Clinic Scheduling/NEAR List

• Managing the New Enrollment Appointment Request (NEAR) list, and electronic wait list to verify and validate accuracy and resolve issues; providing input during team meetings to assist in resolving problems having to do with enrollment issues or panel assignments; performing administrative follow-up actions; sharing information and collaborating with the medical team in order to ensure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Generates and monitors enrolled patient data base information for accurate health insurance data, income assessments for the Means Test and Pharmacy co-pay exemption programs on a regular basis.
• Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.

Correspondence

• Prepares written correspondence for a broad spectrum of complex inquiries from internal and external customers by independently recognizing issues, topics or problems.
• Prepares and compose correspondence for the purpose of obtaining or supplying information.
• Prepares notification letters to new Veterans who are determined to be ineligible along with their appeal rights.
• Resolve conflicting or inconsistent information by dealing with various VA offices, sorting out errors and researching cases and events.

Customer Service

• Actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

MyHealtheVet/Secure Messaging

• Promotes Veteran registration for and utilization of My HealtheVet (MHV).
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.

Work Schedule: Monday-Friday 8:00-4:30
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD000000

Starting at $54,061 Per Year (GS 7)

The incumbent reports to the Chief of the service. Participates actively in the management of the office of the Section Chief Nurse by performing a wide range of administrative, analytical, and budgeting functions using office automation systems, which generate output of reports, database management, word processing, administrative forms, and organizing logistics for meetings and programs.

• Designs, organizes and maintains data bases and filing systems.
• Compiles and prepares weekly, monthly, quarterly and annual schedules and reports related to the operations of the Program(s).
• Analyze existing or proposed internal reports to ensure procedures are followed.
• Maintain master files of standard operating procedures & assigns the standard operating procedures number corresponding with the applicable regulation.
• Responsible for the overall coordination of all computer information needs for current and on-boarding employees.
• Prepare agendas, attends, and transcribes minutes for meetings.
• Review proposed directives/policies to ensure proper arrangement, format, and consistency with existing directives, as well as their proper distribution.
• Assist Nurse Recruiter by providing documentation needed for in-processing and orientation activities for all incoming staff (students, residents, and fellows).
• Serve as purchase card holder.
• Determine entries required and performs accounting and coding functions.
• Administer patient satisfaction and other related surveys to patients in the assigned Program(s).
• Other data collection practices as assigned by the Supervisor.
• Design and implement methods and procedures which facilitate the completion of administrative responsibilities with a minimum expenditure of time.

Work Schedule: Monday - Friday 7:30am - 4:00pm
Position Description/PD#: Program Support Assistant (OA)/PD250170
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Critical Skills Incentive (CSI): Not Approved

Starting at $54,728 Per Year (GS 7)

Major duties include:

• Assists the Deputy Director with the administrative and coordination of the Lodging Program
• Maintains a working knowledge of, local, state and national directives, policies and SOP's as it pertains Voluntary Community Resource Services, Lodging and Lost and Found Programs
• Manages the Lost & Found function for items left behind or lost within the facility
• Compiles and provides lodging packets to guests with instructions regarding rules, checkout times and guest checkout processes
• Maintains a purchase card and follows all the regulations pertaining to purchase cards
• Solves issues related to the comfort of guests and keeps the Voluntary Service Department informed of situations that cannot be easily resolved
• Determines eligibility for and provides meal tickets according to established and approved programs and documents the provision of these meal ticket
• Communicates effectively, tactfully and diplomatically to guests, volunteers, staff members, the community, VA patients, community members, and direct supervisor through personal contact, via e-mail and on the telephone

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. (work hours may be further discussed during the interview)
Telework, Ad Hoc: Ad Hoc telework occurs on an occasional, non-routine basis- for example, inclement weather or telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD606790
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Starting at $48,018 Per Year (GS 6)

Major duties performed include:

• Prepares, assembles, and correlates information into requested formats or creates format for data.
• Processes incoming and outgoing materials.
• Edits documents, composes letters and reports, and reviews correspondence for accuracy and completeness.
• Coordinates scheduling of facility space within the regional office.
• Identifies requirements for equipment within the regional office and forwards for action.
• Provides input on staffing and budget requirements for SSD activities.
• Maintains official station control log/history file for circulars, bulletins, and memoranda.
• Establishes and maintains files and records for the division.
• Prepares access requests for division employees.
• Assists other users with regards to applications and selection of appropriate formats and procedures for correspondence preparation.
• Reviews correspondence for accuracy, format, and appropriate usage of grammar.
• Performs duties of a government purchase card holder to include securing the card, maintaining receipts and other supporting documentation, and reconciling transactions timely.
• Assists the primary Transit Benefit Manager in program administration.
• Monitors and reports time and attendance for division employees.
• Performs PIV Official Role duties.
• Receives all division visitors and callers and provides the appropriate information or refers to the appropriate operating element.

Promotion Potential: Grade level, GS-0303-06.

Work Schedule: 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: No
Telework: Available as determined by agency policy.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant 37322A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

This a Bargaining Unit Position

Starting at $44,117 Per Year (GS 6)