Description -

This customer facing, non-exempt HP Printer field break/fix position provides a wide range of hardware support and related services specifically to HP’s Print Products customers. This position will be based onsite at the customer in the Sacramento, CA Area. This is not a remote position. Valid CA drivers license is required.  This is a team-based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair and relocates various types of HP printers and related technology on customer sites, within a defined geography.  A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate print issues

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.

• Alignment with customer’s business needs while maintaining HP’s contractual commitments.

Requirements:

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

• Availability to work both scheduled and unscheduled overtime.

• Participate in assigned work during non-traditional workdays, holidays and shift work.

• Onsite customer facing experience.

• Technical/mechanical printer hardware repair experience.

• Demonstrated technical/mechanical aptitude for learning new technology.

• High School diploma or equivalent, plus additional hardware technology training. College preferred.

*Dress: Business Professional: Black slacks and blue collared shirt.

• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.
 

Responsibilities:

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

Knowledge and Skills:

• Thorough knowledge of organization and policies.
• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
• Ability to build and maintain ongoing relationships with customers, peers and support partners.
• Ability to perform while under high-pressure situations.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

This role is located at our Austin site (on 290 East, near Toll 130). This is a 100% onsite role, not a remote or hybrid role.

Hardware Manufacturing Customer Experience Quality Engineering position

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
• Develops methods and parameters, project methodology and/ or project proposals.
• Gathers operational and test data and evaluates results.
• Develops and uses procedures.  Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
• Analyze operational data – extensive analysis (~15% /week as needed) with Excel (Pivot and VLOOKUP) and Power BI; Develop and implement recommendations based on Field NC data analysis.  
• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs 
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
• Reduces qualification cycle time and cost while still meeting quality performance requirements. 
• Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio
• Eliminate customer complaints and escalations. Participates in and may lead audits. 
• Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio.
• Monitor field customer performance of product to identify issues and allow for early investigation and mitigation
• Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods
• Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio
• Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems
• Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.
• Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.
• Drive customer escalation resolution

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Microsoft Office applications (Excel proficiency required), Power BI
• Drive investigation 8D/SCAR Root Cause analysis and Corrective Action, Containment, Prevention, Proliferation measures, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter, Control charts, checklists). Prevent recurrence.
• Experience in high volume manufacturing environments
• Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
• Manage and coordinate customer PPM (Parts per Million) against supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
• Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
• Undertake special projects as required
• Lead, Contribute and support continuous improvement activities
• Prepare and present reports at group meetings and internal customers
• Understanding of engineering drawings and manufacturing processes
• Ability to work in a diverse and dynamic environment
• Planning and prioritizing activities
• Good communication and interpersonal skills
• Negotiation and Influencing skills
• Ability to present data effectively
• Problem-solving skills
• Team working skills
• Analytical skills
• Time management
• Understanding of cost and financial impact

Travel:

• 0– 15%

Education

• Bachelor's Degree – Engineering, Computer Science or related Engineering Technology
• Advanced Quality Certifications
• 6 - 8 + Years of Experience job related

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Self-motivated individual, Flexible, Adaptable. Optimistic, Self aware, Open to change
• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity
• Shows moral courage, openness and honesty in all dealings
• Engages interest and participation of others and has a collaborative approach to working with others
• Lead, support groups of technicians and engineers
• Training skills, provide guidance and coach other team members
• Supports and thrives on company values

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Innovative thinking with high level of attention to detail and from original solutions

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

U.S. Salary Range:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

This position is responsible for providing support regarding adherence to quality specifications, regulatory and environmental compliance.  The successful candidate will be able to interrupt drawings, specifications, and understand and utilize aseptic sampling techniques for liquids, powders, and components.  They will also be able to tabulate and summarize a variety of data as needed.  This candidate should also be able to actively participate and comply with our Quality, Health, and Environmental programs, including: training initiatives and following all policies and procedures. This position works in a team environment and is required to assist others as necessary.

QC Incoming Inspector

ABOUT DIVERSEY

Diversey’s mission is to protect and care for people through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. Over the course of 95 years, the Diversey brand has become synonymous with product quality, service, and innovation. 

Our fully integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner serving more than 85,000 customers in over 80 countries with a network of approximately 8,500 employees globally.

We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services, we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.

POSITION SUMMARY

This position is responsible for providing support regarding adherence to quality specifications, regulatory and environmental compliance.  The successful candidate will be able to interrupt drawings, specifications, and understand and utilize aseptic sampling techniques for liquids, powders, and components.  They will also be able to tabulate and summarize a variety of data as needed.  This candidate should also be able to actively participate and comply with our Quality, Health, and Environmental programs, including: training initiatives and following all policies and procedures. This position works in a team environment and is required to assist others as necessary.

KEY RESPONSIBILITIES

• Employs safe work habits and complies with all applicable Diversey safety requirements.
• Works closely with the Quality Manager and Supervisor, Receiving Warehouse, Operations, and QA personnel at other sites
• Ability to perform a variety of physical, dimensional and functional tests to determine the compliance of incoming materials with specification and standards.  Maintain appropriate documentation and assure accurate communication of results. 
• Using Aseptic techniques, safely samples incoming raw materials for testing.
• Investigate non-conforming raw materials and initiate and/or complete the report for the Quality Assurance Manager and/or Supervisor.
• Participate and assist in training; maintain safe and organized laboratory and work area.
• Provides support to the plant with regard to waste minimization, environmental compliance, regulatory compliance, timely disposition of returns , discrepant product and materials
• Ensures all required incoming component documentation accompanies each shipment.
• Trains personnel as needed, ability to conduct meetings.
• Supports the compliance and maintenance of GMP and ISO 9001 documentation
• Participates in continuous improvement activities such as 5 Why Investigations, Kaizen, TPM, etc.
• Ability to change shifts to cover vacation and needs of the business

 REQUIRED QUALIFICATIONS:

• Minimum Education Required: High school Diploma  
• Minimum Experience required: 
  • At least 1 year of experience in a Quality Control environment within a GMP regulated facility
  • Experience with sampling, testing, and approving components.
  • Basic Computer skills
  • SAP knowledge
• Physical Requirements:  
  • Ability to stand for periods of up to 4 hours at a time
  • Ability to perform repetitive bending and stretching on a daily basis
  • Employee must use and maintain their PPE, and follow Area specific PPE policies and rules
• Travel: N/A

ADDITIONAL QUALIFICATIONS:

• Organizational Skills: Must be able to take and follow directions.
• Communication Skills: Excellent verbal and written skills. 
• Problem Solving: High degree of analysis, problem solving and creativity.
• Technical Skills:  Must be able to solve mathematical problems at the high school level.  Must also have some basic hand tool skills.
• Honesty/Integrity:  Acts with integrity.  Is trusted and seen as a direct, truthful individual.  Can present truth in an appropriate and helpful manner.  Keeps confidences, admits mistakes; doesn’t misinterpret him/herself for personal gain.  Stands up for convictions and values and makes difficult decisions.
• Action Oriented:  Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with minimal planning; seizes more opportunities than others.
• Teamwork:  Strives for win/win solutions; co-operates with co-workers to achieve goals; provides support and encouragement to co-workers; brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively.
• Peer Relationships:  Can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative.  Easily gains trust and support of peers, and can be candid with peers.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Developing Others: Provides challenging and stretching tasks and assignments; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Planning:  Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

REPORTING LINE

This role will report into the Quality Supervisor

DIRECT REPORTS

No

BAND:

B05

NOTE:

This Position Description describes the principal functions, the level of knowledge typically required, and the scope of responsibility for the position. This should not, however, be construed as an all-inclusive listing of requirements. Individuals may perform other duties as assigned, deemed necessary, and clearly defined via customized job descriptions or objective based management techniques.

Agency

Department

Texas A&M Forest Service is seeking a highly motivated team member who has a passion for Urban and Community Forestry (UCF) and works well with minimum supervision. This individual will be a part of an integral team that works to deliver statewide programs to support the Program mission of helping communities develop sustainable programs that provide Texans with healthy trees and forests.

The Program Coordinator for UCF Partnership will provide leadership to municipalities, non-profits, planning groups and other community forestry stakeholders across the state. This position will help coordinate statewide programs that support enhancing community tree cover to optimize associated benefits and contribute to the quality of life for residents. Occasional duties include training and response activities associated with the emergency response mission of the agency and support for additional agency programs.

Responsibilities:
-Develop and maintain relationships with internal and external partners.

-Track and report program accomplishments to state and federal authorities and create new systems and procedures for accomplishing activities.

-Design and develop dedicated funding projects in consultation with division administrative and program leaders.

-Develop reports and related products as necessary.

-Explore and expand the use of new technology and integrate as necessary into agency programs, including urban tree canopy assessments, GIS visualization, tree inventories, etc.

-Collaborate with administrative and field staff to ensure effective delivery of urban initiatives.

Opportunities:

-Grow professionally by attending conferences and taking advantage of learning resources.

-Make meaningful contributions as an integral part of a cohesive team.

-Develop leadership skills and experience.

-Move up quickly with established career ladder for position and corresponding pay increases.

-Work on a variety of projects with the ability to provide input on all phases of development.

-Help determine direction of agency's geospatial development work.

-Interact and collaborate with professionals across a broad array of forestry-related disciplines, including urban and community forestry, forest inventory analysis, forest health, forest management and wildland fire.

-Contribute to the sustainability of natural resources in Texas and beyond.

Work Conditions: This job may require exposure to harsh environmental conditions such as wind, sunlight, rain and temperature extremes. It may also require walking long distances, standing for extended periods, twisting, bending, reaching, kneeling lifting and carrying heavy objects. Job stress can be frequent when confronted with deadlines of various projects, frequent travel, long hours and adverse weather conditions.

 Texas A&M Forest Service offers a competitive benefits package including medical, dental, vision, life and long-term disability insurance, retirement benefits, paid-time off and health and lifestyle programs, education incentives and tuition reimbursement opportunities.

For more information about Texas A&M Forest Service and our careers, please visit https://TFS web.tamu.edu/careers. Come grow with us!

Education and Experience:
Required Education: Bachelor’s degree in Forestry or other natural resource field (environmental science, ecology or other relevant biological sciences).

Preferred Education: Master's degree in Forestry
Required Experience: Four (4) or more years of experience in land management, natural resources, conservation, community forestry or arboriculture.

Preferred Experience: Two (2) or more years of experience in urban & community or municipal forestry, project management and administration. Experience with grant writing. Two (2) or more years experience with delivery of agency community forestry programs or equivalent experience.

Knowledge, Skills and Abilities:
Required Knowledge: MS Office. GIS.

Preferred Knowledge: iTree software. ArcPro. Forest inventory software. Tree City USA and other Arbor Day Foundation programs.
Required Skills: Excellent interpersonal, oral and written communication skills, both with technical and non-technical audiences. Sound judgement. Highly organized and detail oriented.

Required Abilities: Work effectively with minimal supervision. Self-motivated. Ability to multitask and work cooperatively with others, including internal and external partners.

Preferred Abilities: Demonstrated problem solving and critical thinking skills.

Registrations, Certifications, and Licenses:
Required: Valid Texas driver’s license or ability to obtain one within 30 days of employment. ISA Certified Arborist or ability to acquire certification within one year.

Preferred: SAF Certified Forester. Tree Risk Assessment Qualification (TRAQ)

Applicant Instructions:

Resume, cover letter, references and transcript(s) are REQUIRED to be uploaded to application.  Certifications are preferred to be uploaded to the application.  Documents/certifications can be uploaded in the "My Experience" page in the "Resume/CV section.  More than one document can be uploaded; just click the "Upload" button for each document.  Documents can only be loaded at this time and cannot be uploaded once the application is submitted.  If there are any issues uploading documents, please contact 979-458-6690.  Please check your spam folder in case more information is sent in regards to this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Director of Venue Premium Seat Sales is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio.  This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.   This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.

WHAT THIS ROLE WILL DO

• Responsible for establishing, nurturing and maximizing positive relationships with existing members and annually renewing their full season memberships via all touchpoints- calls, emails, seat visits and events 
• Design, present and execute annual proposals to existing premium clients and referrals
• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts
• Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation
• Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor’s Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations
• Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations
• Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes
• Report directly to the Regional Director

WHAT THIS PERSON WILL BRING

• Bachelor’s degree in sports/entertainment management, business or related field is required
• Five to ten years direct business to business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing
• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization
• Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure
• Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships
• Highly motivated, naturally assertive, with a positive attitude
• Excellent organizational and time-management skills
• Prior experience with Archtics and KORE/Salesforce.com is a plus

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

POSITION SUMMARY:

The TASKI Technical Service Representative adds value after sales. This individual will provide service and act as a single point of contact to customers and employees with respect to ordering parts and the servicing of TASKI and NSS equipment.

KEY RESPONSIBILITIES:

• Provide excellent customer service by giving accurate information, timely response and taking ownership. 
• Maintain a high level of personal knowledge in respect to TASKI and NSS equipment, parts and related functions. 
• Communicate with customers by telephone, email, remote guidance, or chat to perform necessary diagnostic assessments.  Determine proper course of action for repairs.
• Communicate with a broad range of customers in North America, to understand the customer’s specific service and parts requirements.
• Collaborate with Technical Specialists, Distributors, TASKI / NSS Sales Professionals and 3rd party service providers.
• Address complaints or problems which may arise throughout a service cycle.  Determine the nature and cause of those problem(s), seek appropriate assistance, and to take action to resolve the problem(s) so as not to reoccur.  
• Receive and process orders in compliance with company policies and procedures.
• Dispatch service calls in conjunction with service providers and in accordance with company or customer policies.
• Advise customers and employees of company and supplier policies such as warranties and return of goods.
• Utilize computer technology and systems including SAP, Salesforce, Microsoft 365 suite, Intellitrail, Remote Guidance and basic telephone systems.
• Promote companies' products and after sales services through up-selling techniques where appropriate.
• Conduct after sales follow up calls for accessories and parts needs based on preventative maintenance.
• Bring closure to service repairs through the use of after service customer satisfaction surveys, and to take necessary action for any unresolved issues that may arise.
• Understand, communicate, and determine warranty coverage where applicable.
• Complete a minimum of 100 hours per year of continued learning & development.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent preferred
• 1+ years of experience in a technical and/or customer service environment.
• Experience in technical work either electronic or mechanical (i.e. schematic reading skills) is a plus.
• Professional communication skills – should be able to communicate with peers, customers and vendors both via verbally and via e-mail in a respectful and friendly manner when under stress.
• Active listening skills – Ability to ask probing questions, understand concerns and overcome objectives.
• Ability to build relationships by phone and e-mail.
• Ability to work in a fast-paced environment – should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines.
• Attention to detail – should be able to complete accurate data entry tasks.
• Action orientated – should be able self-start and follow up on feedback to ensure positive outcomes with a willingness to learn.
• Collaborative team player - Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy.

SALARY & BENEFITS:

The current pay range for this position is $55,000+. Actual compensation within that range will be dependent upon, but may not be limited to, the individual's skills, experience, qualifications, and applicable laws. As a full-time employee of Diversey – A Solenis Company in 2024, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

• Medical, dental, & vision coverage
• 401k (w/ employer match up to 6%)
• 15 paid vacation days (prorated based on start date)
• 8 paid holidays annually (prorated based on start date) 
• 3 floating holidays (prorated based on start date)
• 48 hours of sick time (prorated based on start date)

Diversey is now part of Solenis!  As one company, we benefit from a broader global footprint, our customers have access to a diverse range of products and our people gain more opportunities to develop and grow. To learn more about Solenis and the acquisition of Diversey, click here.

#LI-CS1

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.

As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship.  Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at  hrquestions_us@diversey.com.

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio.  This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.   This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.

WHAT THIS ROLE WILL DO

• Responsible for establishing, nurturing and maximizing positive relationships with existing members and annually renewing their full season memberships via all touchpoints- calls, emails, seat visits and events 
• Design, present and execute annual proposals to existing premium clients and referrals
• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts
• Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation
• Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor’s Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations
• Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations
• Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes
• Report directly to the Regional Director

WHAT THIS PERSON WILL BRING

• Bachelor’s degree in sports/entertainment management, business or related field is required
• Five to ten years direct business to business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing
• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization
• Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure
• Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships
• Highly motivated, naturally assertive, with a positive attitude
• Excellent organizational and time-management skills
• Prior experience with Archtics and KORE/Salesforce.com is a plus

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

Agency

Department

The TFS Program Coordinator I - Logistics will assist the Assistant Chief - IMT Coordinator with the management of the IMT Program, providing training and response oversight for state logistic during wildfire and all-hazard incidents. Assist in the professional development of the IMT Program and agency personnel. Promote cooperative interaction with fire department, communities, other agencies and cooperators on fire and all-hazard incident management related issues to promote local capacity building and increase response capabilities at the local and statewide level.

Responsibilities:
-Serve as member of the Lone Star State Incident Management Team. Assist the Program Coordinator - Logistics in the management of the program, participating and delivering agency programs as assigned. Assist with and manage special projects, which may include budgeting, plan development, meetings, committee participation and other functions.

-Assist with coordinating the professional development of personnel within the agency and IMT Programs and delivery trainings and assist them with obtaining required qualifications. Ensure readiness and operational safety of all Texas A&M Forest Service (TAMFS) emergency response resources.

-Assist with coordination of response to wildland fire incidents as well as other all-hazard incidents and events within the state. Serve on the agency incident management teams as an emergency responder. Emergency response may require extended travel of 14+ days away from the home unit and may include working long hours with minimal rest and in primitive conditions in addition to exposure to harsh environmental conditions: smoke, wind, sunlight, rain, temperature extremes. Walking longs distances, standing for extended periods, twisting, bending, reaching and kneeling, lifting and carrying heavy objects. Driving motor vehicles for long distances. Operating heavy equipment with related exposure to equipment vibration and noise. Operating computers with monitors for extended periods of time. Emergency response may result in exposure to emotionally stressful situations for extended periods of time.

-Promote interaction with fire departments, emergency management community, other state and federal agencies and other partners and cooperators on incident management and fire-related issues. Duties may include ensuring individual or regional support of efforts such as assisting with local capacity building programs and other initiatives that increase response capabilities at the local, regional and statewide level. Working with or guiding agency personnel providing logistical support. Supporting additional programs and projects including training academies and other intra and inter-departmental activities.

-Be familiar with issues at the state, area and regional levels that impact emergency response. Assist with delivery of all agency programs related to emergency response.

-Manage and account for assigned agency credit cards, agency vehicle log books, activity time reports and any assigned agency-owned equipment in accordance with applicable laws, rules, policies, procedures and guidelines.

-Other duties as assigned.

Texas A&M Forest Service offers a competitive benefits package including medical, dental, vision, life and long-term disability insurance, retirement benefits, paid-time off and health and lifestyle programs, education incentives and tuition reimbursement opportunities.

Education and Experience:
Required Education: Bachelor’s degree in applicable field

Preferred Education: Bachelor's degree in Emergency Management, Fire Administration, Public Administration, Communication or related field of study.
Required Experience: Experience in wildland fire or all-hazards response

Preferred Experience: Experience on Incident Management teams. Experience with program development and implementation, teaching and advanced leadership.

Knowledge, Skills and Abilities:
Required Knowledge: Knowledge of word processing and spreadsheet applications.

Required Skills: Excellent verbal and written communication skills. Strong interpersonal, organizational, and customer service skills.

Preferred Skills: Sound judgement. Great attention to detail.

Required Abilities: Ability to develop and maintain relationships with various cooperators, stakeholders and the general public. Work within NIMS/ICS environment at wildfires and all-hazard incidents. Ability to travel, attend and provide required training programs, meetings and other functions statewide. Ability to multitask and work cooperatively with others.

Registrations, Certifications, and Licenses:
Required: Valid Texas Driver's license or ability to obtain one.

Preferred: Class A Commercial Driver's license (CDL). NWCG qualifications as Logistics Section Chief or other Command & General Staff position. Instructor certifications through TEEX, TCFP and/or SFFMA.

Other Requirements:
-Emergency response to fire and all-hazard incidents is an essential duty as is delivering the agency's mission statewide.

Applicant Instructions:

Resume, cover letter, references and transcript(s) are REQUIRED to be uploaded to application.  Certifications are preferred to be uploaded to the application.  Documents/certifications can be uploaded in the “My Experience” page in the “Resume/CV section.  More than one document can be uploaded; just click the “Upload” button for each document.  Documents can only be loaded at this time and cannot be uploaded once the application is submitted.  If there are any issues uploading documents, please contact 979-458-6690.  Please check your spam folder in case more information is sent in regards to this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Agency

Department

The Program Specialist I - Logistics will assist the Program Coordinator - Logistics with the management of the IMT Program, providing training and response oversight for state logistic during wildfire and all-hazard incidents. Assist in the professional development of the IMT Program and agency personnel. Promote cooperative interaction with fire department, communities, other agencies and cooperators on fire and all-hazard incident management related issues to promote local capacity building and increase response capabilities at the local and statewide level.

Responsibilities:
-Serve as member of the Lone Star State Incident Management Team. Assist the Program Coordinator - Logistics in the management of the program, participating and delivering agency programs as assigned. Assist with and manage special projects, which may include budgeting, plan development, meetings, committee participation and other functions.

-Assist with coordinating the professional development of personnel within the agency and IMT Programs and delivery trainings and assist them with obtaining required qualifications. Ensure readiness and operational safety of all Texas A&M Forest Service (TAMFS) emergency response resources.

-Assist with coordination of response to wildland fire incidents as well as other all-hazard incidents and events within the state. Serve on the agency incident management teams as an emergency responder. Emergency response may require extended travel of 14+ days away from the home unit and may include working long hours with minimal rest and in primitive conditions in addition to exposure to harsh environmental conditions: smoke, wind, sunlight, rain, temperature extremes. Walking longs distances, standing for extended periods, twisting, bending, reaching and kneeling, lifting and carrying heavy objects. Driving motor vehicles for long distances. Operating heavy equipment with related exposure to equipment vibration and noise. Operating computers with monitors for extended periods of time. Emergency response may result in exposure to emotionally stressful situations for extended periods of time.

-Promote interaction with fire departments, emergency management community, other state and federal agencies and other partners and cooperators on incident management and fire-related issues. Duties may include ensuring individual or regional support of efforts such as assisting with local capacity building programs and other initiatives that increase response capabilities at the local, regional and statewide level. Working with or guiding agency personnel providing logistical support. Supporting additional programs and projects including training academies and other intra and inter-departmental activities.

-Be familiar with issues at the state, area and regional levels that impact emergency response. Assist with delivery of all agency programs related to emergency response.

-Manage and account for assigned agency credit cards, agency vehicle log books, activity time reports and any assigned agency-owned equipment in accordance with applicable laws, rules, policies, procedures and guidelines.

-Other duties as assigned.

Texas A&M Forest Service offers a competitive benefits package including medical, dental, vision, life and long-term disability insurance, retirement benefits, paid-time off and health and lifestyle programs, education incentives and tuition reimbursement opportunities.

Education and Experience:
Required Education: Bachelor’s degree in applicable field

Preferred Education: Bachelor's degree in Emergency Management, Fire Administration, Public Administration, Communication or related field of study.
Required Experience: Experience in wildland fire or all-hazards response

Preferred Experience: Experience on Incident Management teams. Experience with program development and implementation, teaching and advanced leadership.

Knowledge, Skills and Abilities:
Required Knowledge: Knowledge of word processing and spreadsheet applications.

Required Skills: Excellent verbal and written communication skills. Strong interpersonal, organizational, and customer service skills.

Preferred Skills: Sound judgement. Great attention to detail.

Required Abilities: Ability to develop and maintain relationships with various cooperators, stakeholders and the general public. Work within NIMS/ICS environment at wildfires and all-hazard incidents. Ability to travel, attend and provide required training programs, meetings and other functions statewide. Ability to multitask and work cooperatively with others.

Registrations, Certifications, and Licenses:
Required: Valid Texas Driver's license or ability to obtain one.

Preferred: Class A Commercial Driver's license (CDL). NWCG qualifications as Logistics Section Chief or other Command & General Staff position. Instructor certifications through TEEX, TCFP and/or SFFMA.

Other Requirements:
-Emergency response to fire and all-hazard incidents is an essential duty as is delivering the agency's mission statewide.

Applicant Instructions:

Resume, cover letter, references and transcript(s) are REQUIRED to be uploaded to application.  Certifications are preferred to be uploaded to the application.  Documents/certifications can be uploaded in the “My Experience” page in the “Resume/CV section.  More than one document can be uploaded; just click the “Upload” button for each document.  Documents can only be loaded at this time and cannot be uploaded once the application is submitted.  If there are any issues uploading documents, please contact 979-458-6690.  Please check your spam folder in case more information is sent in regards to this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.