Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

Job Description:

Under the direct supervision of a RN, assists in the delivery of patient care. This includes performing personal care such as feeding, bathing, dressing, grooming, moving and transporting patients, or changing linens. Collects and documents vital signs and other observations of patients.

Principle Responsibilities

• Performs personal care/interventions as assigned.
  • Completes interventions according to identified critical elements of each procedure.
  • Answers patient call lights promptly for both assigned and other patients.
  • Distributes and sets up water, snacks and patient trays and assists patients.
  • Assists patient with grooming and hygiene needs, maintains skin integrity, personal comfort and population specific needs of the patient.
  • Provides assistance with ambulation, transfer, positioning and range of motion (ROM) according to activity order and needs of the patient.
  • Implements activities of fall prevention plan as specified in plan of care.
  • Collects and saves specimens.
  • Provides assistance to the RN for admission, transfer, discharge and post-mortem care.
  • May transport medications excluding controlled substances within the site.
• Observes, collects and documents health status data as assigned.
  • Completes measurements according to critical elements of policy/procedures, which may include: temperatures, radial pulses, blood pressures, respirations, weights, intake and output.
  • Reports immediately to the RN observations/health status data that are not within normal limits for the patient or are significantly changed.
  • Documents according to documentation guidelines.
• Contributes to an environment that is safe for patients, visitors and employees.
  • Protects patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Reports environmental risks or equipment malfunctions to supervisor.
  • Uses equipment following policies, procedures and manufacturer directions or standards.
  • May handle hazardous waste (identifies, segregates, and disposes of hazardous waste; ensures container integrity; knows emergency response procedures to spills, fires, and evacuation procedures).

• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
• Must meet one of the following requirements:
  ◦ Six months of nursing assistant experience
  ◦ Successful completion of Certified Nursing Assistant (CNA) program
  ◦ Completion of one semester of clinical rotations within an accredited nursing program

Preferred Qualifications

• High school diploma or GED

Licenses/Certifications

• Must meet at least ONE of the requirements below:
  ◦ Current BLS certification from the American Heart Association
  ◦ Current BLS certification from the American Red Cross
  ◦ Allina in-house BLS training (within 30 days of hire)

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Posting Expiration Date:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• .5 FTE (20 hours/week)
• 8 hours per day
• Day/Evening
• Every other weekend
• SEIU Contract

Job Description:

Principle Responsibilities

• Distribution and Pick-up.
  • Delivers equipment and supplies.
  • Collects soiled and supplies.
  • Assists with collection, cleans and restocks the code carts, and urology carts.
  • Cleans and ensures operating equipment is available and delivered for patient use.
  • Equipment is plugged in during storage to ensure battery charge.
  • Enters data into scanners, logs and files. Uses equipment tracking system to track utilization and maintain workflow records for budget estimation.
• Completes decontamination.
  • Clean soiled equipment and supplies.
  • Washes and sanitizes daily.
  • Operates the sanitizer, sonic cleaner and cart washer to achieve optimum sanitation.
  • Uses proper cleaning agents and mixtures to achieve optimum cleaning.
• Maintains inventory.
  • Assists with supply stocking and outdating.
  • Fills orders, deliver, set-up, retrieval, cleaning and upkeep of medical equipment records.
  • Monitors inventory levels takes action as needed when stock is low.
  • Stocks breakout areas daily.
  • Completes dusting and outdates daily.
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years experience in a hospital setting preferred

Physical Demands
Medium Work:
Lifting weight Up to 50 lbs. occasionally, Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Posting Expiration Date:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• .5 FTE (20 hours/week)
• 8 hours per day
• Day/Evening
• Every other weekend
• SEIU Contract

Job Description:

Principle Responsibilities

• Distribution and Pick-up.
  • Delivers equipment and supplies.
  • Collects soiled and supplies.
  • Assists with collection, cleans and restocks the code carts, and urology carts.
  • Cleans and ensures operating equipment is available and delivered for patient use.
  • Equipment is plugged in during storage to ensure battery charge.
  • Enters data into scanners, logs and files. Uses equipment tracking system to track utilization and maintain workflow records for budget estimation.
• Completes decontamination.
  • Clean soiled equipment and supplies.
  • Washes and sanitizes daily.
  • Operates the sanitizer, sonic cleaner and cart washer to achieve optimum sanitation.
  • Uses proper cleaning agents and mixtures to achieve optimum cleaning.
• Maintains inventory.
  • Assists with supply stocking and outdating.
  • Fills orders, deliver, set-up, retrieval, cleaning and upkeep of medical equipment records.
  • Monitors inventory levels takes action as needed when stock is low.
  • Stocks breakout areas daily.
  • Completes dusting and outdates daily.
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years experience in a hospital setting preferred

Physical Demands
Medium Work:
Lifting weight Up to 50 lbs. occasionally, Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• 1.0 (40 hours/week)
• Day, 10 hour shifts
• Every other weekend

Job Description:

Responds, controls and oversees calls for assistance and alarms taking action and interventions to mitigate situations and to reduce injury, prevent property damage or loss. Patrols, assesses and secures organization’s properties and provides escorts and education to internal customers. Enforces criminal ordinances and administrative policies partnering with law enforcement and other community partners.

Principle Responsibilities

• Responds to security emergencies.
  • Responds, controls and oversees calls for assistance and alarms.
  • Takes action(s) and intervenes per procedure and protocols to mitigate the situations and to reduce injury, prevent property damage or loss.
  • Investigates calls for services and prepares written reports.
   
• Patrols, assesses and secures organization’s properties.
  • Identifies, evaluates and escalates threats and risks to ensure the safety and security of people and property.
  • Patrols and provides escorts at company facilities and campuses.
  • Monitors critical building security systems such as cameras, alarms, access control and weapons detection screening systems.
  • Maintains and properly operates equipment including radio, emergency vehicle and TASER.
   
• Enforces criminal ordinances and administrative policies.
  • Makes citizen arrests per policy.
  • Partners with law enforcement.
  • Cites non-compliance related to administrative policies such as smoking, parking and regulatory related to safety and security.
   
• Serves as a department liaison to internal partners, community partners and other customers.
  • Partners with internal customers to identify risk and safety concerns.
  • Provides education to internal customers to mitigate personal safety in and out of the workplace.
  • Serves on organizational regulatory and security committees.
   
• Other duties as assigned.

Required Qualifications

• Completion or current enrollment of Associates or Vocational degree or other post secondary education

Preferred Qualifications

• 1 year experience in security, law enforcement, military police or related field preferred in lieu of degree preference

Licenses/Certifications

• BLS Tier 1 - Basic Life Support - Multisource required American Heart Association or Allina within 60 Days
• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment as may require travel occasionally from site to site
• International Association for Hospital Safety and Security (IAHSS) preferred
• OSHA First Responder preferred
• Crisis Intervention Training (CIT) preferred

Physical Demands
Very Heavy Work:
Lifting weight Excess of 100 lbs. occasionally, Over 50 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• 8-Hour Shifts  Day/Evening
• Every 3rd Weekend
• Variable Start Times 8a, 10a, 11a
• Benefit Eligible

Job Description:

Principle Responsibilities

• Transports patients to designated treatments or procedures.
  • Safely transports, lifts and positions patients to and from cart, wheelchair, bed and chair using appropriate safe patient moving techniques and equipment.
  • Coordinates the timing of transports to meet patient care needs.
  • Communicates to patient care units if delays occur.
  • Recognizes emergency situations and escalates to appropriate member of health care team.
• Demonstrates expert knowledge of machine and manual transfer protocols.
  • Utilizes each transfer as an opportunity to communicate and teach protocols to other health care staff.
  • Assures that transfer equipment is well maintained and properly stored.
  • Monitors equipment needing repair and pulls broken equipment from service.
• Utilizes electronic medical record transport system.
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years of previous health care experience preferred
• 0 to 2 years of previous transport experience preferred
• BLS Tier 1 - Basic Life Support - Multisource required Upon Hire

Physical Demands
Medium Work:
Lifting weight Up to 50 lbs. occasionally, Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• ·**$2,000-$5,000 Sign on Bonus Available**

• Every Other Weekend Rotation Day/Evening/Night
• Variable Shift Lengths
• 72 Hours per 2-Week Pay Period
• Union Role
• Shift Bid Every 6-Months based on Seniority
• Fully Benefit Eligible

Job Description:

Principle Responsibilities

• Provides life support patient care to those suffering an injury, illness or mental health crisis in a pre-hospital setting.
  • Responds 911.
  • Directs care plan on scene.
  • Obtains and secures Class A narcotics.
  • Documents and provides reports to receiving facility.
  • Transports from scene or from facility to facility.
  • Establishes and maintains communications with internal and external customers.
• Maintains vehicle and equipment.
  • Cleans and stocks.
  • Operates vehicle in accordance with driving laws and company procedure.
  • Maintains, sets up and uses equipment to include ventilators, IV pumps and other advanced level equipment per manufacturer and company procedure.
  • Reports safety and/or potential safety hazards.
  • Other duties as assigned.

Job Requirements

• Associate's or Vocational degree within 24 months from date of hire required
• 4 years working in 911 environment, degree requirement waived
• For paramedic in good standing who separates from the organization and returns within 12 months, degree requirement waived
• Licensed Paramedic - MN Emergency Medical Services Regulatory Board required if working in MN or
• Licensed Paramedic - WI Emergency Medical Services required if working in WI
• ACLS-BLS Tier 3 - Multisource required American Heart Association or Allina and
• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment

Physical Demands
Very Heavy Work:
Lifting weight Excess of 100 lbs. occasionally, Over 50 lbs. frequently

Number of Job Openings Available:

Date Posted:

Posting Expiration Date:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• 0.75 FTE (60 hours per two-week schedule)
• Day shift, 12-hour shifts (7a-7:30p)
• Every third weekend (Fri, Sat, and Sun)

​

Tier 1: 1 year of ED RN experience or successful completion of ED RN orientation
Tier 2: ED, EMS, or ICU patient care experience
Tier 3: Med/Surg/Tele experience or New Graduate with ED/EMT/EMS experience

Job Description:

Nursing is the diagnosis and treatment of human response to actual or potential health problems. This includes establishing an intentional therapeutic relationship between a registered nurse and a patient and family. As a leader and the integrator of care, the professional nurse has the responsibility, authority, and accountability for planning, coordinating and evaluating the patient’s care needs.

Treats patients who are suffering from trauma, injury or severed medical conditions that require urgent treatment.

Principle Responsibilities

• Comprehensive assessment of patient and family needs; identification of outcomes based on needs assessment; establishing the plan of care; supervising the progress; and modification of the plan of care as needed.
   
• Maintains education and competencies to remain proficient to provide high quality patient care practice and skills.
   
• Incorporates evidence-based nursing practice taking into consideration current statutes, rules and regulations when developing the plan of care.
   
• Establishes, in the collaboration with the family and patient, realistic and measurable patient expected outcomes based on nursing diagnoses, patients present and potential capabilities, goals, available resources and plan for continuity of care.
   
• Identifies outcomes that are age appropriate, culturally appropriate, realistic and attainable.
   
• Coordinates, collaborates, and delegates appropriately to ensure care is provided in a safe, effective fashion.
   
• Fulfills all organizational requirements.
   
• Supplemental roles:
  • Charge Nurse (only when acting in this role).
  ◦ Demonstrates ability to coordinate, delegate, and direct unit operation, collaborates effectively with unit staff, leadership and other disciplines.
  • Preceptor (only when acting in this role).
  ◦ Demonstrates ability to identify the orientee's learning needs, plans appropriate learning experiences and demonstrates ability to validate clinical competence of orientee.
   
• Other duties as assigned.
• 
  
   

Required Qualifications

• Associate's or Vocational degree

Preferred Qualifications

• Bachelor's degree
• ED RN experience

Licenses/Certifications

• Licensed Registered Nurse – MN Board of Nursing required if working in state of MN upon hire / WI Department of Safety & Professional Services required if working in the state of WI upon hire
• Must meet at least ONE of the requirements below:
  ◦ Current BLS certification from the American Heart Association
  ◦ Current BLS certification from the American Red Cross
  ◦ Allina in-house BLS training (within 30 days of hire)
• Trauma Nursing Core Course (TNCC) - Multisource required within 1 Year
• Additional certifications may be needed at certain sites:
  ◦ Advanced Cardiac Life Support (ACLS)
  ◦ Pediatric Advance Life Support (PALS)
  ◦ Other certifications may be required within 1 year of hire

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• Combination of Day/Evening shifts

  Day shift times: 8am-4:30pm

  Evening shift times: 11am-7:30pm, 3pm-11:30pm, and 5pm-1:30am

• Every Other Weekend

• Benefit Eligible

Job Description:

Principle Responsibilities

• Transports patients to designated treatments or procedures.
  • Safely transports, lifts and positions patients to and from cart, wheelchair, bed and chair using appropriate safe patient moving techniques and equipment.
  • Coordinates the timing of transports to meet patient care needs.
  • Communicates to patient care units if delays occur.
  • Recognizes emergency situations and escalates to appropriate member of health care team.
• Demonstrates expert knowledge of machine and manual transfer protocols.
  • Utilizes each transfer as an opportunity to communicate and teach protocols to other health care staff.
  • Assures that transfer equipment is well maintained and properly stored.
  • Monitors equipment needing repair and pulls broken equipment from service.
• Utilizes electronic medical record transport system.
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years of previous health care experience preferred
• 0 to 2 years of previous transport experience preferred
• BLS Tier 1 - Basic Life Support - Multisource required Upon Hire

Physical Demands
Medium Work:
Lifting weight Up to 50 lbs. occasionally, Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

Job Description:

Principle Responsibilities

• Safety activities:
  • Initial and ongoing data collection and observation documentation.
  • Responds and documents changes in patient's health status and communicates changes to the RN.
  • Reports observations of patient's potential for violence towards self or others.
  • Alert nurse to extra pyramidal side effect.
  • Demonstrate ability to use the nurse call and door release systems.
  • Demonstrates use of correct Code Green techniques to provide safe and therapeutic environment for patients and staff.
• Patient care activities:
  • Monitors vital signs and reports observations.
  • Assists with activities of daily living.
  • Assists with admissions and discharges.
  • performs collection of specimens from patients as delegated
  • May perform blood glucose monitoring.
  • Reports abnormal findings to RN.
  • Provides comfort measures to the patients including physical needs as well as diversional needs.
  • Utilizes available resources (brochures, books, videos.
  • May facilitate/co-facilitate groups and/or activities as delegated.
  • Verbalizes understanding of role for patients' with legal holds/commitments and issuing patient rights.
• Role model/Team work activities:
  • Actively participates in staff meetings and task groups.
  • Maintains professional appearance.
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Bachelor's degree in psychology or related field preferred
• 2 to 5 Years in mental health/substance abuse patient care preferred
• Certified Nursing Assistant - MN Nursing Assistant Registry preferred
• BLS Tier 1 - Basic Life Support - Multisource required Certified by American Heart Association or Allina BLS by completion of orientation

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

THIS POSITION INCLUDES A $3,000 SIGNING BONUS FOR EXTERNAL TALENT

• .8 (32 hours/week)
• Night shift, 11:00p- 7:30a
• SEIU contract

Job Description:

Under the direct supervision of a RN, assists in the delivery of patient care. This includes performing personal care such as feeding, bathing, dressing, grooming, moving and transporting patients, or changing linens. Collects and documents vital signs and other observations of patients.

Principle Responsibilities

• Performs personal care/interventions as assigned.
  • Completes interventions according to identified critical elements of each procedure.
  • Answers patient call lights promptly for both assigned and other patients.
  • Distributes and sets up water, snacks and patient trays and assists patients.
  • Assists patient with grooming and hygiene needs, maintains skin integrity, personal comfort and population specific needs of the patient.
  • Provides assistance with ambulation, transfer, positioning and range of motion (ROM) according to activity order and needs of the patient.
  • Implements activities of fall prevention plan as specified in plan of care.
  • Collects and saves specimens.
  • Provides assistance to the RN for admission, transfer, discharge and post-mortem care.
  • May transport medications excluding controlled substances within the site.
• Observes, collects and documents health status data as assigned.
  • Completes measurements according to critical elements of policy/procedures, which may include: temperatures, radial pulses, blood pressures, respirations, weights, intake and output.
  • Reports immediately to the RN observations/health status data that are not within normal limits for the patient or are significantly changed.
  • Documents according to documentation guidelines.
• Contributes to an environment that is safe for patients, visitors and employees.
  • Protects patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Reports environmental risks or equipment malfunctions to supervisor.
  • Uses equipment following policies, procedures and manufacturer directions or standards.
  • May handle hazardous waste (identifies, segregates, and disposes of hazardous waste; ensures container integrity; knows emergency response procedures to spills, fires, and evacuation procedures).

• Other duties as assigned.

Required Qualifications

• One year nursing experience or
• completion of one (1) semester of clinical rotations within an accredited nursing program or registered on the MN Nursing Assistant registry

Licenses/Certifications

• Certified Nursing Assistant - MN Nursing Assistant Registry Required
• BLS Tier 1 - Basic Life Support - Multisource Preferred

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

Job Description:

Principle Responsibilities

• Safety activities.
  • Initial and ongoing data collection and observation documentation.
  • Responds and documents changes in patient's health status and communicates changes to the RN.
  • Reports observations of patient's potential for violence towards self or others.
  • Alert nurse to extra pyramidal side effect.
  • Demonstrate ability to use the nurse call and door release systems.
  • Demonstrates use of correct Code Green techniques to provide safe and therapeutic environment for patients and staff.
• Patient care activities.
  • Assist with activities of daily living.
  • Recognize escalating behaviors and attempt to redirect/refocus.
  • Participate in development of treatment plans and interventions.
  • Assist with collecting assessment data through interviews,1:1 and group interactions/observation.
  • Observe physical, psychological and safety status of patient and unit on an ongoing basis.
  • Assist patient in establishing therapeutic goals.
  • Facilitate therapeutic interventions through structured activities, education or counseling per unit milieu/schedule.
  • Develop, implement and evaluate plan of care based on individual/family assessment.
  • Monitor vital signs and reports observations.
  • Assist with admissions and discharges.
  • Perform collection of specimens from patients as delegated
  • May perform blood glucose monitoring.
  • Report abnormal findings to RN.
  • May facilitate/co-facilitate groups and/or activities as delegated.
  • Verbalize understanding of role for patients' with legal holds/commitments and issuing patient rights.
• Role model/Team work activities.
  • Actively participates in staff meetings and task groups.
  • Maintain professional appearance.
  • Demonstrate ability to verbally deescalate a patient and set appropriate limits.
  • Verbalize knowledge of mental health diagnosis including mood disorders, personalist disorders, thought disorders, anxiety disorders, and substance abuse.
  • Demonstrate appropriate application of limb restraints.
  • Demonstrate ability to verbally de-escalate a patient and set appropriate limits with a team.
  • Other duties as assigned.

Job Requirements

• Bachelor's degree in social/psychological or related field required
• 2 to 5 years experience in mental health/substance abuse patient care preferred
• BLS Tier 1 - Basic Life Support - Multisource required Certified by American Heart Association or Allina BLS by completion of orientation
• Code Green within 60 Days required

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

Job Description:

Principle Responsibilities

• Processing requests
  • Process new Service Requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment.
  • Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software .
  • Gather requirements and coordinate complex and large scale installation, move, add, changes (IMAC) within established service level agreements.
  • Conduct in-depth research, complex technical analysis and recommendations for non-standard hardware requests or incidents in consideration of technical systems capability, short and long term support implications, feasibility and ownership requirements.
  • Demonstrate and promotes good stewardship of company resources through following proper asset management procedures.
• Providing work direction
  • Prioritize conflicting day-to-day technical workloads and special requests while enforcing Service Level Agreements (SLA) to expected standards.
  • Assign work direction and expectation to technical staff within the region.
  • Serves as key regional technical contact for site contacts and Information Technology (IT) management for special requests, identifying issues and addressing their impact, and proactively recommending solutions.
  • Provide, mentoring, training and work guidance for technical issues to less experienced team members.
  • Monitor training needs of regional team, communicate when training is available and updated manager.
  • Provide technical guidance and oversight of PC Refresh team.
  • Participate in non-prime 24x7 on-call rotation.
• Desktop troubleshooting and support
  • Organize installations, staffing and physical moves, maintaining and troubleshooting various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc.
  • Skilled and experienced troubleshooter with ability to determine root cause of complex and problematic issues very quickly and with high resolution certainty.
  • Assess, evaluate and recommend technical solutions for computer hardware, software, network connectivity and basic telecom issues for short term and long term resolutions.
  • Follow and communicate established policies and procedures; create documentation or notify manager if documentation is outdated, incorrect or needs improvement.
  • Able to perform minimum hardware repairs as required.
• Telecom troubleshooting and support
  • Proficient at maintaining Avaya equipment hardware such as removing/replacing phone components, headset issues and verification of network wiring.
  • Maintain, configure and support Avaya equipment software.
  • Perform local phone services by resolving issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management.
  • Configure and support Vocera and wireless phone systems without supervision.
  • Perform moves, adds and changes at system-wide locations including installation of analog, digital and IP phones and headsets.
• Network troubleshooting and support
  • Install preconfigured network gear such as switches, firewalls and terminal servers, asset tagging of UPS and ATS equipment.
  • Provide on-site after-hour power outage coverage.
  • Replace and/or install failed network equipment.
  • Perform low level access function to switches and term servers.
  • Conduct cross connections and switch documentation in data closets.
  • Maintain data closet best practices, troubleshoot or escalate issues within IT department.
• Project management and customer service
  • Organize, plan staffing and train employees on medium to large project teams.
  • Primary point of contact for regional Business Analyst IT/Coordinator for providing technical resources for projects and ensuring technical staff timely complete required work.
  • Coordinate complex implementation activities working with the regional Business Analyst IT/Coordinator, customers and other IT groups to produce desired business solutions while following standard project management methodologies.
  • Participate in and lead as needed, project meetings, assist in virtual walk-throughs and communicate with regional team members and other IT groups.
  • Communicate technical updates, issues, open issues, etc. to key stakeholders.
  • Maintain ServiceNow ticket service level agreement (SLA) and document customer communications and work completed within SN tickets.
• Process and documentation
  • Proactively identify opportunities for incident resolution, service improvements and internal efficiencies following ITIL best practices.
  • Document processes and procedures for common Services Requests and Incidents, thereby enabling less experienced personnel to become familiar with proven methods of resolution.
  • Participate and lead when needed task groups to define, develop, document, communicate and implement technical process improvements and initiatives.
  • Create, distribute and train on clear and concise technical process documentation for team members, end-users and support groups.
    
    
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Vocational or Technical Training in computer science, information technology or related field preferred
• Bachelor's degree in computer science, information technology or related field preferred
• 5 to 7 Years experience with operating systems, infrastructure, hardware and software, previous work with desktop, telecom and network hardware required

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

This department is open 24/7, 365 days a year and supports Allina Health enterprise wide. As a member of the leadership team, individuals in this position may be called up to support system outages or downtime events that may occur afterhours, weekends and holidays.

• Position will be mainly at the Midtown Commons but will be required to travel between this location and the Coon Rapids location.

Meet Minda Garcia:

https://bcove.video/3QIhel3

Job Description:

Principle Responsibilities

• Day to day operations.
  • Forecast volumes and work activities from all types of media by building and using modeling tools.
  • Schedule staff using call center metrics and methodologies.
  • Monitor performance of individuals and group using call center reporting tools.
  • Perform analysis of statistics to create individual and team standards.
  • Recommend staffing changes, additions and reductions as needed.
  • Design and modify workflows, scripts, and tools to create efficient processes.
  • Use phone system technology to route contacts and provide an exceptional customer experience.
  • Troubleshoot and resolve technical or process related problems.
  • Provide feedback to management teams regarding service failures or customer concerns.
  • Establish and manage quality processes that ensure customers are receiving timely, accurate and high touch customer experience.
  • Provide metrics and analytics that demonstrate an environment of process improvement.
• Develop and manage staff.
  • Manage one or more contact center sites with responsibility for more than 40 FTE’s and direct reports with multiple job roles.
  • Directly manage 3-5 supervisors, leads or technical specialists.
  • Establish a workforce through recruitment, coaching, education and professional development activities.
  • Achieve targeted metrics for attrition, tenure, skill level and quality performance for each team.
  • Manage, develop and evaluate the performance of direct reports, including establishing action plans.
  • Work with direct reports to ensure their staff are receiving timely and appropriate training and performance management.
• Project management.
  • Develop, package and implement innovative solutions that support our internal and external customers’ strategic plan.
  • Recommend efficient, cost effective alternatives.
  • Champion new technology to meet business objectives.
  • Maintain strong, proactive vendor relationships.
  • Interact with internal and external equipment/software providers to plan, design and implement systems, services and interfaces
  • Serve as project leader for improvement efforts as needed and lead teams to achieve improved productivity, increased process efficiency, and customer satisfaction.
• Customer relationship strategy.
  • Plan, organize and implement overall customer relationship strategy and philosophy necessary to consistently provide and maintain exemplary service to customers.
  • Maintain strategic customer relationships with leaders across the system.
  • Review, research and recommend systems and services.
  • Meet with internal and external contacts to foster strong relationships for support of contact center operations.
  • Other duties as assigned.

Job Requirements

• Bachelor's degree in Business, Marketing, Information Services or related field required
• 3 to 7 years experience in a call center environment required
• 5 to 7 years supervisory or management experience required

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

Job Description:

Principle Responsibilities

• Demonstrates skill in preparation of surgical instruments (all elements may not be assigned in this level)
  • Performs decontamination, assembly and sterilization of surgical instrumentation per department policy and procedures.
  • Assures instruments are clean and free of foreign matter in preparation for sterilization.
  • Assembles instruments sets and trays accurately.
  • Packages and labels items for correct sterilization method.
• Performs work following safety standards and protocols (all elements may not be assigned in this level)
  • Follows infection control guidelines when working in decontamination.
  • Demonstrates appropriate use of washers/disinfectors, ultrasonic machine, high level disinfection and other department equipment.
  • Operates sterilizers safely, documenting loads according to standards.
  • Processes and interprets biological controls and tests per guidelines, document for each procedure.
  • Reports potentially unsafe situations and malfunctioning equipment to supervisor or lead.
  • Conducts quality assurance checks on required equipment per department guidelines.
• May provide support for Case Carts, Sterile Core and other areas as assigned
  • Pulls cases for next day, add-on and emergency procedures accurately.
  • Completes the appropriate paperwork for compliant charging and billing or case.
  • Follow tasks assignment list when working in the sterile core.
  • Responds to urgent request with accuracy and efficiency.
  • Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Vocational or Technical Training Completion of Instrument Specialist/Central Supply program or Surgical Technology program preferred
• 0 to 2 years in sterile processing 1 year preferred
• Certified Sterile Processing Technician - The Certification Board for Sterile Processing and Distribution (CBSPD) required CBSPD within 1-1/2 Yrs or
• Certified Sterile Processing Technician - The Certification Board for Sterile Processing and Distribution (CBSPD) this requirement not applicable if in 3 month program
• Certified Registered Central Service Tech CRCST within 1-1/2 Yrs required
• Certified Registered Central Service Tech This requirement not applicable if in 3 month program

Physical Demands
Medium Work:
Lifting weight Up to 50 lbs. occasionally, Up to 25 lbs. frequently

Number of Job Openings Available:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• Casual Role Required to work at least 96 Hours per Quarter
• 10 Hour Shifts
• Weekend Shifts will be required as part of the 96-hour rule

Job Description:

Responds, controls and oversees calls for assistance and alarms taking action and interventions to mitigate situations and to reduce injury, prevent property damage or loss. Patrols, assesses and secures organization’s properties and provides escorts and education to internal customers. Enforces criminal ordinances and administrative policies partnering with law enforcement and other community partners.

Principle Responsibilities

• Responds to security emergencies.
  • Responds, controls and oversees calls for assistance and alarms.
  • Takes action(s) and intervenes per procedure and protocols to mitigate the situations and to reduce injury, prevent property damage or loss.
  • Investigates calls for services and prepares written reports.
   
• Patrols, assesses and secures organization’s properties.
  • Identifies, evaluates and escalates threats and risks to ensure the safety and security of people and property.
  • Patrols and provides escorts at company facilities and campuses.
  • Monitors critical building security systems such as cameras, alarms, access control and weapons detection screening systems.
  • Maintains and properly operates equipment including radio, emergency vehicle and TASER.
   
• Enforces criminal ordinances and administrative policies.
  • Makes citizen arrests per policy.
  • Partners with law enforcement.
  • Cites non-compliance related to administrative policies such as smoking, parking and regulatory related to safety and security.
   
• Serves as a department liaison to internal partners, community partners and other customers.
  • Partners with internal customers to identify risk and safety concerns.
  • Provides education to internal customers to mitigate personal safety in and out of the workplace.
  • Serves on organizational regulatory and security committees.
   
• Other duties as assigned.
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Required Qualifications

• Completion or current enrollment of Associates or Vocational degree or other post secondary education

Preferred Qualifications

• 1 year experience in security, law enforcement, military police or related field preferred in lieu of degree preference

Licenses/Certifications

• BLS Tier 1 - Basic Life Support - Multisource required American Heart Association or Allina within 60 Days
• Valid Driver’s License required upon hire - MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment as may require travel occasionally from site to site
• International Association for Hospital Safety and Security (IAHSS) preferred
• OSHA First Responder preferred
• Crisis Intervention Training (CIT) preferred

Physical Demands
Very Heavy Work:
Lifting weight Excess of 100 lbs. occasionally, Over 50 lbs. frequently