Total 66 Human Resources job vacancies in L24 8RJ

HR Manager

Salary: Upto £40k/ annum depending on experience
Location: Liverpool, West Yorkshire
6 month FTC - December start date

Full time permanent role
Our client is a leading global business based in Liverpool seeking a HR Manager. This is a full time new and exciting role for someone with a minimum 5 years HR experience.

This would be a fantastic opportunity for an ambitious and dynamic individual who is looking for a new challenge in a growing business.

Key duties of the HR Manager role will include:
Overseeing and updating Learning and Development pathway
Sharing ideas and innovation on HR processes
Conducting HR reviews, return to works, absence management
Facilities management - overseeing office environment and smooth day to day operations
Liaising with external IT provider
Co-ordinating new starter materials and set up functions
Liaising with external payroll provider
Ensuring company insurances are fully up to date
Co-ordinating pension contributions
Problem solving and working to deadlines
Working as part of the wider business operation
Overseeing processes for company expenses, travel and contracts of employment

Hours of work are Monday - Friday, 37.5 hours per week that involves flexible hours between 8:30am and 5pm.

If you're interested in the role and want to know more, please apply or contact Rachel Taylor in the Leeds Business Support Team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

HR Project Analyst
Based in Liverpool
Contract role for 8 months | potential for extension
Pay rate up to £150.00 per day (depending on experience)

Search Consultancy are currently working with one of our clients in the Pharmaceutical space to recruit this role on a contract basis, initially for 8 months with the potential for extension.

The successful candidate will be responsible for collaborating closely with the company's HR Shared Service Centre, operational management & external vendors to ensure the smooth implementation, process creation & the adoption of new HR technologies and systems across the business.

Duties involved in this role will include:
* Contributing to the delivery of the HR centralisation project, including the implementation of new technology
* Working closely with the project lead and co-ordinator to ensure project milestones & targets are met & within budget
* HR policy creation & improvement across multiple offices in different countries
* Ensuring all relevant stakeholders are aligned and clear on their roles in the successful delivery of the project
* Management of relationships and engagement with key stakeholders around any concerns or issues
* Contributing to the rollout of new AI HR technology to enhance efficiency and service delivery
* Mapping & documenting HR processes for all countries involved in the project
* Ensuring that documentation held is comprehensive and supports the transition to centralized HR operations
* Creating knowledge articles for employee self-service portals, ensuring employees have access to clear, easy-to-understand resources for navigating HR processes
* Develop and document Standard Operating Procedures (SOPs) for the HR Shared Service Centre, providing detailed guidance for HR teams on handling inquiries and processes

In order to be considered for this role your skills and experience should include:
* Extensive previous experience in HR transformation or HR project delivery roles, preferably across multiple offices & geographical areas
* Experience with HR process documentation, mapping, and knowledge article creation
* First class communication, relationship & stakeholder management skills with the ability to manage expectations & influence all levels of business
* Solid demonstrable knowledge of HR compliance, including GDPR

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Pinnacle Group are seeking an experienced Chief of Staff. The Chief of Staff will perform a central coordinating role for the senior leadership team on the company’s flagship contract, the National Accommodation Management Services (NAMS) contract, delivered through our Pinnacle Service Families (PSF) division. The contract provides housing management services to 49,000 homes and the military families who live in them on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

The Chief of Staff will be responsible for maintaining an overview of key priorities and deliverables across the team, you will ensure that we consistently deliver intelligent solutions on time and to a high standard. You will be a strong and effective communicator with a point of view you’re prepared to share, a natural problem solver and comfortable working at pace. You will have strong resonance with our vision, mission and values, and a high degree of empathy with military families. You won't be afraid to get stuck in and support the team and your positive solutions-focused approach will bring value and energy to the team.

In return we can offer you the opportunity to work with a talented senior team who will support your growth, as well as develop your operating expertise and leadership skills. The role will also work closely with the Managing Director of our Homes business. In short, it is a great opportunity for an outstanding individual to build a career in a commercially minded and socially principled company.

This is a remote role that can be based anywhere however there will be frequent travel in particular to Liverpool and London.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Work alongside the contract Senior Leadership Team (SLT) overseeing priorities, actions and deliverables arising from client meetings as well as managing the team’s collective priorities.
• Support delivery of the operational improvement plan, including impact assessments, training, communications and engagement.
• Develop strong business partnerships with other internal departments and our external partners.
• Retain a strong conceptual overview of the Future Defence Infrastructure Services vision and Pinnacle’s role in the contract structure, ensuring clarity on our responsibilities, as well as our families first commitment.
• Work with SLT colleagues to innovate and implement change, combining strategic and analytical perspectives with a pragmatic approach.
• Bring a new perspective to initiatives, challenge the status quo and identify opportunities to do things better/cheaper/faster.

Person Specification:

• Highly effective communication skills, conveying key messages in a clear, precise and structured way and, at the same time, speaking and presenting with authority and conviction.
• Excellent analytical skills and good judgement, quickly understanding and interpreting complex issues and problems, coming up with sound and rational responses.
• Highly skilled in working at both detail and bigger picture levels.
• Values-led alongside a high degree of empathy with military families.
• A self-starter, with the ability to engage and motivate both internal and external stakeholders at all levels.
• Experience of identifying opportunities, developing solutions and prioritising delivery to maximise business benefit.
• Experience in delivering end to end change from inception through to adoption.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme
• Company Bonus

HRGO are recruiting production assembly operatives for our client in Speke. This is a fantastic opportunity for somebody with previous assembly experience to develop in a well-established company.

Hours: Mon-Thurs 8am-4.30pm, Fri 7am-12.30pm

Pay: £12.02 per hour, paid weekly

Location: Speke

Responsibilities

• Assembling components and parts
• Using basic hand tools to assemble products
• Packing products at the end of the line
• Manual handling

Requirements

• Previous experience in a production role is essential
• Previous experience in an assembly environment is desirable
• Reliable, with a good attitude

HRGO Recruitment Benefits:

• Weekly pay
• Modern online portal for viewing payslips, requesting holidays, viewing holiday entitlement
• Dedicated HRGO consultant to assist you throughout your assignment
• Optional pension contributions
• 28 days holiday
• Car parking
• Accessible via public transport
• Opportunities for permanent employment
• Opportunities for progression
• Temp of the month awards with prizes

If you are interested please register on our website and call us on 01513471110!

https://www.hrgo.co.uk/my-account

HRGO are working in partnership with Give Me Cosmetics!

Role: Warehouse Operative

Hours: 12hr shift patterns - 8pm-8am (2x shift patterns available)

Pay: £12.50 p/h paid weekly

Requirements & Responsibilities:

• Moving stock within the warehouse
• Handling product
• Assist with loading and unloading wagons (handballing)
• Previous experience in a production/warehouse setting is desirable
• Lifting required
• Safety shoes must be worn

Benefits working with HRGO

• Temp to perm position
• Accessible via public transport
• Canteen/break room facility
• Optional pension contributions
• Holiday pay
• Long-term work
• Candidate portal

If you are interested in this position, please register on the HRGO website and contact the Industrial Team on 01513471110 - https://www.hrgo.co.uk/my-account

HRGO are working in partnership with Give Me Cosmetics!

Role: Warehouse Operative

Hours: 12hr shift patterns - 8am-8pm (2x shift patterns available)

Pay: £11.75 per hour, paid weekly

Responsibilities:

• Building packages based on order requirements
• Reading order sheets
• Picking required items within the warehouse using handheld scanners
• Candidates must be able to read order sheets and quickly box them up
• Assist with loading and unloading wagons (handballing)

Requirements

• Previous experience in a production/warehouse setting is desirable
• Lifting required
• PPE

HRGO Benefits

• Temp to perm position
• Accessible via public transport
• Canteen/break room facility
• Optional pension contributions
• Holiday pay
• Long-term work
• Candidate portal

If you are interested in this position, please register on the HRGO website and contact the Industrial Team on 01513471110 - https://www.hrgo.co.uk/my-account

**Site Contract Manager**

**Halewood, Liverpool**

**£55k-£61k D.O.E.**

**Full time 37.5 hours per week**

**Benefits:**


* £55K- £61K depending on experience
* 20% Bonus
* Company sick pay
* Car allowance of £5819
* Private medical care
* Life Assurance x4

**Role Purpose:**

The Site Contract Manager will be responsible for the management of all operational cleaning activities on the contract, including labour, plant and equipment operation and maintenance, financial and administrative duties for the Halewood site. They will lead, coach, mentor, and manage an established management team and a team of cleaning and waste operatives, as well as taking responsibility for recruitment and training of future employees.

**Duties and Responsibilities:**


* Manage personnel (training, absence, disciplinary) through cleaning supervisors
* Ensure all staff maintain safe working practices through implementation of Company and Health & Safety regulations
* Manage all operational cleaning activities in order to ensure the timely delivery of services to a standard which meets and exceeds that required by the customer
* Manage operational resources to ensure efficient working both as teams and as individuals, undertaking capacity and resource planning where appropriate
* Monitor and report on profitability by measuring actual costs against budget, utilising visual management where appropriate
* Drive continuous improvement to improve costs, quality, and services quantitatively and qualitatively both for the organisation and our customer
* Oversee KPI reporting and ensure that reports are delivered to the agreed schedule
* Ensure that cleaning operations are undertaken in a safe manner, with special focus on ensuring:
* All necessary risk assessments and method statements are available
* All current best practices are followed and shared
* All necessary visual aids are available and used




* Manage, develop, and motivate direct reporting staff
* Ensure effective communication is provided either verbally or in writing to all members of staff
* Endeavour to build and maintain effective client relationships, ensuring that the image of Leadec presented suitably represents the high standards required by the Company
* Manage the client relationship and ensure a high level of service performance
* Maintain a working knowledge of Company Human Resources processes, ensuring they are carried out correctly, and seeking support from, or providing support to, the HR team where appropriate
* Ensure that all staff have the required competence to undertake their roles, providing the necessary training and development where appropriate, and maintaining accurate records of this training
* Establish and maintain a clear understanding of customer quality standards and operate audit processes that ensure both customer and Leadec expectations are met

Reporting to the Regional General Manager, North, the Site Contract Manager will oversee 150+ employees over two shifts. They will be responsible for waste processing equipment such as balers, material handling equipment, and cleaning equipment. They will also deal with subcontractors and ensure proper dispatch of waste for disposal.

**Essential Qualifications, Knowledge and Experience:**


* HNC or equivalent qualification
* Proven management / supervisory background
* History of customer-focused cleaning contract management
* Sound understanding of the waste industry
* Familiarity with working in a factory environment
* Knowledge of applicable Health and Safety regulations and legislation
* Computer literacy (Outlook, Excel, PowerPoint)
* Experience of effectively handling customer queries and complaints
* Aptitude for problem solving
* Experience of planning provision of resources
* Experience of cost controls
* Proven ability to delegate
* Ability to prioritise and meet deadlines, multi-task, and re-prioritise work.

We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

#INDOLLIE24

What skills and experience we're looking for

We are looking to appoint an accurate and competent, team player to join the Finance & HR Office under the direction of the Assistant to the Finance & HR Manager. The role will be varied and will include ordering goods, paying invoices and liaising with budget holders to achieve best value for the College. The role will also undertake administration of school trip expenditure.

Communication skills will be needed. This role will include working with colleagues across the college, parents and students.

You should be professional and have good IT skills including Microsoft Word and Excel. Previous experience of working in a school environment would be beneficial. Knowledge of Arbor, Arbor Finance and PFM would be advantageous but not essential as training will be given.

Please contact Jane Barber, Assistant to the Finance & HR Manager for further details and an informal discussion about the vacancy at jbarber@heathfieldcc.co.uk

What the school offers its staff

We can offer you an opportunity to join a highly welcoming, friendly and dedicated support staff team. The support staff at Heathfield Community College are an integral cog in the workings of the College. Roles vary across the site including administration, classroom support, department specific technicians, pastoral support, site staff and cleaners. Every role is important and Heathfield Community College believes the work the support staff carry out is extremely valuable. By working together and doing the best we can do, the team help to make sure that our students are safe, happy and ready to achieve.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Your new company
You will be working for an established, well-respected, privately run engineering organisation who provide a large range of specialised engineering products. Your new company provides a specific sector with bespoke machined components with excellent quality, as proven by their repeat business and customer satisfaction.
Your new role
In your new role as CNC Machinist, you will be responsible for machining metallic products to a high level of accuracy, working to extremely tight tolerances. You will be tasked with setting, operating and possibly programming various machinery, both CNC and conventional, using both Mazak and Fanuc.
What you'll need to succeed
In order to be successful in this CNC machinist position, you will have had previous experience on a variety of precision engineering equipment, working in a fast-paced and dynamic machine shop.
What you'll get in return
In return, you will receive a competitive hourly rate with available overtime, and even shift work if interested. The company boasts a diverse workforce, with an appealing working environment, a desirable place to spend the working week.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Pinnacle Group are looking for a dedicated National Home Services Manager to play a critical role in leading the Home Services Team to deliver excellence at the start of the customer journey. Your role will include supporting the Responsive Repairs helpline and involve the team in reviewing and continuously improving services and processes. You will be an experienced leader with a passion for customer advocacy.

You will be joining our Home Services Team based in Speke this role is based in Speke, however, will include occasional travel to other locations in the UK.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Overseeing the timely and appropriate allocation of homes to service families
• Managing an effective and customer focussed helpline.
• Leading and managing an operational service that is aligned to the organisational vision, values, contractual and client requirements.
• Leading and managing performance and developing the team

Key requirements:

• Managing a multi-disciplinary team in a customer facing environment
• Understanding of DIO requirements and policies
• Communication and engagement: able to actively listen, influence, inform and engage multiple stakeholders, manage challenging conversations, and resolve issues effectively.
• Performance Management: able to recognise and celebrate good performance, support performance improvements, and manage capability.
• Strategic thinking: able to develop, maintain and monitor complex short and long-term strategies to meet client requirements.
• Experienced in housing/allocations.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Pinnacle Group are looking for a motivated Customer Service Officer to provide exceptional customer service and support. You will be joining our Repairs Team based in Speke. Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are enthusiastic about helping others and thrive in a fast-paced environment, we would love to hear from you.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible.
• Accurately diagnosing repairs using the repair finder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix.
• Contacting supply partners to obtain additional information in order to update families.
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers.
• Excellent communication skills and telephone manner
• Experience in customer service.
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

An exciting new job opportunity has arisen for a committed Senior Care Assistant to work in an excellent care home based in the Liverpool, Merseyside area. You will be working for one of UK’s leading healthcare providers

This is a an amazing care home which provides residential dementia care in the heart of the local community

**To be considered for this position you must hold an NVQ/QCF Level 2 in Health & Social Care**

As a Senior Care Assistant your key duties include:
• You will be tasked with managing the care team within the Home
• Ensuring that care staff are adhering to CQC guidelines whilst providing exceptional levels of care to residents
• Promote and deliver high standards of care and supervise
• Instruct less experienced staff to enable them to fully contribute to the care provided within the Home

The following skills and experience would be preferred and beneficial for the role:
• Excellent communication and written skills
• Previous experience working within an elderly care setting
• Self-motivated, resilient and well-organised
• Team player but able to work on your own initiative
• Dependable, able to work well under pressure and flexible to meet the needs of the Home
• Previous supervisory experience within a care/nursing home setting and experience of working with the elderly

The successful Senior Care Assistant will receive an excellent salary of £12.20 per hour and the annual salary is £20,935.20 per annum. This exciting position is a permanent full time role for 33 hours a week working through night shifts. In return for your hard work and commitment you will receive the following generous benefits:
• 5.6 weeks of paid annual leave
• Career development opportunities
• Excellent work environment
• Paid DBS
• Free on-site parking
• Free uniform
• Pension scheme

Reference ID: 6511
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Job Title: Working Site Manager

Location: Nationwide

Salary: £23 per hour (CIS)

Start Date: September

Job Description:
We are currently seeking a dedicated and skilled Working Site Manager to join our client's team, specializing in fit-out projects, with a primary focus on the Greggs framework. The successful candidate will be responsible for overseeing projects ranging from high to low value, ensuring that work is completed on time and to the highest standards. The role is "on the tools" most of the time, so hands-on experience and the ability to manage all aspects of the fit-out process are essential.

Key Responsibilities:
Manage and supervise a team of up to 5 workers on site.
Ensure all work is carried out in compliance with health and safety standards.
Oversee the full fit-out process from start to finish, ensuring timely and high-quality delivery.
Communicate effectively with team members, the Construction Manager, and other stakeholders.
Maintain high standards of workmanship and efficiency on-site.
Manage day-to-day site operations, including setting up the site, managing subcontractors, and resolving any on-site issues.
Provide daily reports to the Construction Manager and ensure all site documentation is up-to-date.
Work Schedule:

12-hour shifts, working continuously until the job is finished, followed by 2-4 days off.
For projects longer than two weeks, the schedule will be 12 days on, followed by 2 days off.
Bank holidays may be included.
All work is conducted during day shifts.

Benefits:
Accommodation and mileage covered.
Access to a company van when working away from the office.
Paid training and certification opportunities.
Induction on the first day, with ongoing support and training provided through a buddy system for the first month.

Candidate Requirements:
Joiner by trade with extensive experience in fast-track projects.
Strong communication skills and the ability to manage a team effectively.
Hands-on, proactive approach with the ability to manage all aspects of the fit-out process.
Willingness to travel nationwide as required by the project locations.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

This is an 8 month maternity cover role.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible
• Accurately diagnosing repairs using the repairfinder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix
• Contacting supply partners to obtain additional information in order to update families
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers
• Excellent communication skills and telephone manner
• Experience in customer service
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible
• Accurately diagnosing repairs using the repairfinder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix
• Contacting supply partners to obtain additional information in order to update families
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers
• Excellent communication skills and telephone manner
• Experience in customer service
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme