Human Resources Specialist (Information Systems)
Full-time
Others
Anywhere in the U.S. (rem...
1 week ago
This announcement is open to ICTAP/CTAP, VEOA and Military Spouses ONLY......
This announcement is open to ICTAP/CTAP, VEOA and Military Spouses ONLY.
As a Human Resources Specialist, you will perform the following duties:
Duties at the GS-07 Grade Level
- Resolve technical problems related to processing a wide variety of personnel and payroll actions through a variety of Human Resources Information Systems. Process personnel actions and benefit documents to ensure that processing is in conformance with Office of Personnel Management and GSA regulations and procedures.
- Facilitate, track and monitor requests for future system requirements and enhancements for modules within the system. Maintain current on the development status and functional capabilities of HR Links and other systems to eliminate or minimize duplication of functions. Coordinate with respective functional subject matter expert to analyze and interpret the request and impact on current processes and procedures.
- Routinely monitor system entries to assess operational status. Coordinate with respective facilities to provide additional training and/or instruction when concerns are identified.
- Maintain a log utilizing Google Docs which includes information on the date, the nature and origin of end user request and the date and nature of resolution.
- Provide technical advice to staff and serviced organization officials to ensure timely implementation of new subsystems and/or enhancements to existing system. Respond to customer inquiries via telephone, email, and personal contact.
Duties at the GS-09 Grade Level
- Process personnel actions and benefit documents to ensure that processing is in conformance with Office of Personnel Management and GSA regulations and procedures. Resolve technical problems related to processing a wide variety of personnel and payroll actions through a variety of Human Resources Information Systems.
- Facilitate, track and monitor requests for future system requirements and enhancements for a modules within the system. Maintain current on the development status and functional capabilities of HR Links and other systems to eliminate or minimize duplication of functions. Coordinate with respective functional subject matter expert to analyze and interpret the request and impact on current processes and procedures. Conduct extensive research including reviewing personnel action history, error messages, system requirements and capabilities, interface between HR Links, PAR systems, and other Human Resources Information Systems (HRIS) relevant factors to identify the cause of problems and to develop workable solutions. Provide information and coordinates with Payroll, information technology staffs, and users to resolve problems. Take appropriate corrective actions and explains to users the source of problems and the steps required to resolve the problem.
- Provide nationwide help desk services for GSA Nationwide employees. Provide technical advice to staff and serviced organization officials to ensure timely implementation of new subsystems and/or enhancements to existing system. Evaluate problems, trends, and patterns and determines the need for user training, application modifications, or other solutions to resolve wide-spread problems. Provide feedback to management along with recommendations for improvements. Provide customer training and on-site assistance as needed.
- Respond to customer inquiries via telephone, email, and personal contact. Maintain a log utilizing Google Docs which includes information on the date, the nature and origin of end user request and the date and nature of resolution.
This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.
Starting at $49,025 Per Year (GS 07-09)
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