HUMAN RESOURCE MANAGER (PAPUA NEW GUINEA)

JOB OVERVIEW

We are seeking a dynamic and experienced Human Resource Manager to lead our human resources department for Oil Palm Plantation based overseas (Papua New Guinea). The ideal candidate will be responsible for developing and implementing HR strategies that align with our business goals, ensuring compliance with local labour laws, and fostering a culture of engagement and development among our employees.

JOB DESCRIPTION

• • Support change management initiatives, providing guidance on how to navigate organizational changes while maintaining employee morale and productivity.
  • Handle employee relations matters, including investigations, conflicts, and grievances, while ensuring compliance with company policies and local labour laws. Provide guidance to managers on employee performance, disciplinary actions, and termination procedures.
  • Report back to Holding Company in Malaysia on HR related matters.
  • Assess organizational structures and work processes to drive efficiency and effectiveness.
  • Collaborate with Department Head to understand business goals, challenges, and opportunities, and develop HR strategies that align with these objectives.
  • Identify skills gaps and development needs within the organization and collaborate with managers to create tailored development plans for employees.
  • Assist managers in addressing performance issues and creating improvement plans.
  • Assist holding company in full life-cycle recruitment including developing search strategies, actively sourcing candidates, pre-screening, interviewing, and presenting qualified candidates to hiring managers
  • Designing and implementing annual Performance Management System to enable review/assessment of employee performance and achievement of KPIs.
  • To design an appraisal process and necessary appraisal and assessment forms. To understand the responsibilities of employees so as to create and design a system where overall achievements can be rated with respect to their key responsibility areas.
  • To develop and maintain an Attendance and Leave management system that will manage daily workforce tasks and record attendance all employees.
  • Working together with holding company in conducting HR policy & process audit, reporting gaps and ensuring implementation of action plans to rectify the gaps and ensure KRA setting exercise is completed as per timelines.
  • To provide support for expatriate and local staffs in HR strategies, including Talent Acquisition/Talent Retention/Performance Management, Employee Engagement, Career Development.
  • Manage and update HR databases with different information such as new hires, retirees, resignation (pervious employees), terminations, sick leaves and all types of other leaves and disciplinary actions.
  • To monitor and assess transfers, immigration/embassy matters, accommodations, and any other matters incidental with regards thereof.
  • Undertake any other special assignments, ad-hoc functions, and related duties with regards to administration matters as and when required by the superior.

REQUIREMENTS

• • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 8-10 years of experience in an HR role.
  • Strong understanding of HR best practices, employment laws, and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively and build relationships across all levels of the organization.
  • Demonstrated experience in handling complex employee relations issues.
  • Overseas working experience and exposure to plantation industry are added advantages
  • Willing to work overseas

1. Balance and stable working environment
2. Career growth opportunity

人力資源經理（巴布亞紐幾內亞）

工作概述

我們正在尋找一位充滿活力且經驗豐富的人力資源經理來領導我們海外油棕種植園（巴布亞新幾內亞）的人力資源部門。理想的候選人將負責制定和實施與我們的業務目標一致的人力資源策略，確保遵守當地勞動法，並在員工中培養參與和發展的文化。

職位描述

• • 支持變革管理舉措，為如何駕馭組織變革提供指導，同時維持員工士氣和生產力。
  • 處理員工關係事務，包括調查、衝突和申訴，同時確保遵守公司政策和當地勞動法。為經理提供有關員工績效、紀律處分和解僱程序的指導。
  • 向馬來西亞控股公司報告人力資源相關事宜。
  • 評估組織結構和工作流程以提高效率和效果。
  • 與部門主管合作，了解業務目標、挑戰和機遇，並制定與這些目標一致的人力資源策略。
  • 確定組織內的技能差距和發展需求，並與經理合作，為員工製定量身定制的發展計畫。
  • 協助經理解決績效問題並制定改善計畫。
  • 協助控股公司進行全生命週期的招聘，包括制定搜尋策略、積極尋找候選人、預先篩選、面試並向招聘經理展示合格的候選人
  • 設計和實施年度績效管理系統，以審查/評估員工績效和關鍵績效指標的實現。
  • 設計評估流程和必要的評估和評估表格。了解員工的職責，以便創建和設計一個系統，可以根據其關鍵職責領域對整體成就進行評估。
  • 開發和維護考勤和休假管理系統，該系統將管理日常勞動力任務並記錄所有員工的出勤情況。
  • 與控股公司合作進行人力資源政策和流程審計，報告差距並確保實施行動計劃以糾正差距，並確保 KRA 設定工作按時完成。
  • 為外籍和當地員工提供人力資源策略支持，包括人才招募/人才保留/績效管理、員工敬業度、職涯發展。
  • 管理和更新人力資源資料庫，其中包含不同的信息，例如新員工、退休人員、辭職（原員工）、解僱、病假以及所有類型的其他休假和紀律處分。
  • 監督和評估接送、移民/大使館事務、住宿以及任何其他相關事宜。
  • 根據上級要求，承擔與行政事務有關的任何其他特殊任務、臨時職能和相關職責。

要求

• • 人力資源、工商管理或相關領域的學士學位。
  • 擁有 8-10 年人力資源職位經驗。
  • 對人力資源最佳實踐、就業法律和法規有深入的了解。
  • 優秀的溝通和人際交往能力。
  • 能夠在組織的各個層面進行協作並建立關係。
  • 在處理複雜的員工關係問題方面具有豐富的經驗。
  • 海外工作經驗和種植業經驗是額外優勢
  • 願意到海外工作

1. 平衡穩定的工作環境
2. 職涯發展機會

POSITION SUMMARY

Reporting to the Deputy Director, Talent Management & Capability Development, the hire will be one of the team leads within Synapxe Academy, supervising a total of 3 assistant managers and/or executives in managing the learning operations, digitalization and productivity efforts as well as delivery experience. He/ she is required to work with the rest of the Academy team to drive, support and facilitate transformative learning initiatives, with the view to build a high performing, agile and future-ready health tech workforce in Synapxe.

RESPONSIBILITIES:

• Streamline and set up a strong learning delivery structure for the Academy operations which will enable a good employee experience and is productive.
• Review the Learning and Development Policy to ensure that the policy is updated in line with the learning philosophies and operating model.
• Establish a set of standard operating procedures that will serve as knowledge management and guide for all key learning operations.
• Monitor and track learning budget utilisation, timely completion of mandatory programmes by staff as well as report learning metrics to the various business units and at the organisational level
• Spearhead our learning digitalisation efforts, including procurement of advanced e-learning tools (e.g. virtual reality training), in-house creation of e-learning programmes using the tools and design a structure which will enable the wider organisation to tap on the tools for their learning needs.
• Manage the SuccessFactors Learning Management System, specifically in ensuring seamless setting up of programmes/curriculum, updating of learning roadmaps, rolling out of mandatory programmes, integration with other e-learning platforms such as Udemy as well as accurate recording of learning history.
• Review and establish a common set of contractual terms with external learning vendors and contracting process, which will guide the procurement of learning support and vendor management across the entire Academy team.
• Manage and review enterprise-level learning subscriptions, such as Udemy, Gartner, Singapore Computer Society, to ensure good return-of-investment and cost effectiveness.
• Manage the learning facilities within Synapxe and ensure that they are set up properly to support the delivery of learning programmes.
• Drive all learning marketing and communication efforts; and ensure that all learning touchpoints such as the Intranet and mailbox, are updated and maintained.
• Work very closely with the Competency Development and Governance team to support the learning needs of the organisation. This includes collaborating very closely with them to plan and organise the developmental interventions to support business needs, to ensure that the Synapxe workforce has the right capabilities to support the business.
• As a learning partner to the selected Business Units (BUs), work with BUs to (1) carry out learning needs analysis to identify training needs, (2) identify suitable vendors for training, and (3) support in programme implementation. Be the first port of call when BUs have training-related queries.
• Collaborate with BUs to develop learning roadmaps based on competency frameworks to ensure that the learning needs for employees are clearly reflected for different job grades.
• Facilitate and oversee in-house training programmes for staff such as Group Orientation in an engaging and professional manner.
• Conduct timely reviews of the programmes run by Synapxe Academy to ensure that programmes are effective, and to source for alternative programmes, where relevant.

REQUIREMENTS:

• Degree with more than 15 years of working experience and prior experience in Learning and Development domain.
• Has at least 5 years of supervisory experience managing a small team of at least 3 staff independently.
• Proven track record in managing learning operations and systems, facilitation, programme development, and learning solutions deployment.
• Attainment of the Advanced Certificate in Learning and Performance or other established learning and development certifications would be an advantage.
• Ability to handle intense workload, set up systems and structures in a complex working environment, and project manage a few workstreams at once.
• Good stakeholder management skills and have an enterprising mind to look ahead at the evolving needs of the operations and proactively manage.
• Have a positive, growth and agile mindset, energetic, collaborative, meticulous, and enjoys working in a fast-paced environment with good follow-through.

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to grayson.su@thetalentnetwork.com.sg

About the role

Amberdale Asset Management is seeking an experienced HR and Admin Manager to join our dynamic team in the One North Central Region. In this full-time, strategic position, you will be responsible for overseeing all human resource and administrative functions, ensuring the smooth operation of our thriving business.

What you'll be doing

• Developing and implementing HR policies, procedures and best practices to support the company's growth and goals
• Overseeing the full employee life cycle, including recruitment, onboarding, training, performance management, and offboarding
• Managing payroll, benefits administration, and compliance with relevant employment legislation
• Providing expert HR advice and guidance to managers and employees
• Maintaining comprehensive HR records and generating reports as required
• Coordinating office management and administrative functions to optimise efficiency and productivity
• Identifying opportunities for process improvements and implementing innovative solutions
• Providing full secretarial support to the Managing Director

What we're looking for

• Significant experience (7+ years) in a generalist HR and/or administrative management role, ideally within a professional services or financial services environment
• Excellent knowledge of HR best practices, employment law, and payroll administration
• Strong organisational and multitasking abilities, with a keen eye for detail
• Exceptional communication and interpersonal skills, with the ability to build trusted relationships
• Proficiency in HR information systems and MS Office suite
• Relevant tertiary qualifications in Human Resources, Business Administration or a related field

What we offer

At Amberdale Asset Management, we are committed to providing our employees with a collaborative, supportive and inclusive work environment. You will have access to ongoing professional development opportunities, flexible work arrangements, and a competitive remuneration package. Our focus on work-life balance and wellbeing ensures you can thrive both professionally and personally.

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to grayson.su@thetalentnetwork.com.sg

Benefits & Highlights:

• Work Style: Hybrid
• Location: Buona Vista
• Great employee benefit
• Weekly office lunches
• Reporting Line: Human Resource Director, APAC

Main Objective:

The Manager, HR Operations will play a pivotal role in overseeing and enhancing HR operations across the APAC region. Reporting to the HR Director, APAC, this position will be responsible for driving HRIS implementation and administration, payroll management, and draft employee handbooks and policies across all APAC locations.

The role will also be responsible for creating standard procedures for the HR department as well as running the annual HR calendar. The successful candidate will demonstrate strong leadership, strategic thinking, and the ability to collaborate effectively across various functions and geographies.

Essential Duties and Responsibilities:-

HRIS Implementation and Administration:

• Lead the implementation of the HRIS systems across APAC, ensuring alignment with global standards and regional requirements.
• Collaborate with IT and HR teams to configure, customize, and optimize HRIS platforms to streamline processes and enhance user experience.
• Provide training and support to HR teams and end-users on HRIS functionalities, ensuring smooth adoption and utilization.

Payroll Management:

• Oversee payroll operations for all APAC locations, ensuring accuracy, timeliness, and compliance with local regulations and company policies.
• Coordinate with finance, HR, and external vendors to process payroll, resolve discrepancies, and implement improvements to payroll processes.
• Stay updated on relevant payroll laws and regulations across APAC countries, ensuring compliance and mitigating risks.

Employee Handbook and Policy Administration:

• Manage the development, review, and dissemination of employee handbooks, policies, and procedures for APAC, ensuring alignment with local laws and company values.
• Work closely with legal and compliance teams to ensure policies are up-to-date and compliant with regulatory requirements.
• Provide guidance and support to HR teams and employees on policy interpretation and implementation.

Compliance and Risk Management:

• Monitor regulatory changes and industry trends related to HRIS, payroll, and employment laws across APAC countries, proactively addressing compliance risks.
• Conduct audits and assessments to ensure data accuracy, security, and confidentiality in HR systems and processes.
• Implement controls and measures to mitigate risks related to data privacy, security breaches, and regulatory non-compliance.

Stakeholder Management and Collaboration:

• Build strong relationships with internal stakeholders, including HR business partners, finance, IT, legal, global HR and external vendors.
• Collaborate with global HR teams to share best practices, leverage synergies, and drive continuous improvement initiatives.
• Serve as a trusted advisor to regional and local leadership on HR operations matters, providing insights and recommendations to support business objectives.

About You :

Summary of Education and Experience:-

• Preferred Education: Bachelor’s degree in HR, Business Administration, or related field.
• Experience: Over 5 years in HR operations, focusing on HRIS implementation, payroll management, and policy administration in the APAC region.
• HRIS Knowledge: Proficient in platforms like Workday, SAP SuccessFactors, and Oracle HCM, with hands-on implementation and configuration experience.
• Employment Laws: Deep understanding of APAC employment laws and regulations, with the ability to apply them in a multinational context.
• Project Management: Strong skills in leading cross-functional projects, managing stakeholders, and delivering results within deadlines and budgets.
• Analytical Skills: Proficient in data analysis and reporting for informed decision-making and process improvement.
• Communication: Effective at influencing and collaborating with diverse stakeholders.
• Leadership: Proven ability to lead and develop HR teams across multiple locations.

Knowledge and skills required :-

HRIS Implementation and Administration:

• Proficient in HRIS platforms (e.g., Workday, SAP SuccessFactors) with system implementation experience.
• Trained in HRIS configuration, customization, and user training.

Payroll Management:

• Expertise in payroll processes, tax regulations, and compliance across APAC countries.
• Trained in payroll software/systems and international payroll practices.

Employment Laws and Compliance:

• In-depth understanding of APAC labor laws and compliance requirements.
• Trained in global HR compliance, data privacy, and regulatory affairs.

Project Management and Process Improvement:

• Certified in project management methodologies (e.g., PMP, Agile).
• Trained in process improvement (e.g., Lean Six Sigma) and change management.

Interested applicants are to send in their application.

Summary

The HR & Admin Manager is responsible for overseeing and managing all aspects of the human resources function within an organization. This includes developing and implementing HR policies and procedures, managing employee relations, recruiting, and onboarding, performance management, training and development, compensation and benefits administration, and ensuring compliance with relevant labor laws and regulations. The HR & Admin Manager plays a crucial role in fostering a positive and productive work environment and supporting the organization's overall goals and objectives.

Job Duties

Human Resource

• Lead the recruitment and selection process, including sourcing candidates, conducting interviews, and making informed hiring decisions for normal or overseas hiring and BPO (*placement of staff at client location) recruitment.
• Oversee seamless onboarding and offboarding processes for employees, ensuring compliance with company policies and fostering a smooth transition.
• Develop and implement HR policies and procedures aligned with organizational objectives and goals.
• Identify, design, and execute training and development programs aimed at enhancing employee competencies and effectiveness.
• Manage compensation and benefits administration, encompassing salary reviews, bonus programs, employee benefits packages, and payroll processing.
• Offer guidance and support to managers and employees on various HR-related matters, including performance management, employee relations, and disciplinary actions.
• Address employee grievances and facilitate conflict resolution to cultivate a positive work environment.
• Maintain accurate employee records and HR information systems, ensuring utmost data confidentiality and integrity.
• Efficiently manage various forms of correspondence, including emails, letters, packages, and phone calls.
• Monitor office supplies inventory and replenish as needed to prevent disruptions in standard front office operations.
• Coordinate and schedule meeting rooms as per requests from different parties.
• Liasing with external client with regards to BPO (e.g. customer service for staff replacement)
• Task to explore set-up for a branch office in other countries (e.g., office location, registration, administrative process).
• Other tasks that may be assigned by supervisor or director.

Qualifications & Skills

• Bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Demonstrated track record in HR management roles, with a minimum of 3 years of experience.
• Familiarity with MOM regulations and thorough understanding of the Employment Act and industry best practices is essential.
• Experience with labor laws in Malaysia, Philippines, or Indonesia is considered advantageous.
• Capable of working autonomously or collaboratively within a team environment, adept at managing multiple priorities and meeting deadlines.
• Excellent interpersonal and communication abilities are a must.
• Strong problem-solving and decision-making capabilities.
• Proficiency in MS Office Suite is required.
• Position open to Singaporean applicants.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to grayson.su@thetalentnetwork.com.sg

We are looking for a Regional HR Manager to oversee the recruiting, compensation and training of our division’s employees. Regional HR Manager responsibilities include supervising local HR teams, implementing company policies and designing employees’ compensation and benefits plans. To be successful in this role, you should have a good knowledge of local labor regulations and experience with Human Resources Management Software. Ultimately, you will ensure we build and maintain a strong local and regional employer brand.

Responsibilities

• Identify short-term and long-term hiring needs
• Set performance standards and evaluate local HR teams
• Design employees’ compensation and benefits packages
• Define onboarding procedures in alignment with our company culture
• Help organize employer branding activities (e.g. host a recruitment event)
• Determine training plans per employee and department
• Prepare and manage division’s budget
• Track recruitment KPIs and suggest improvements, as needed
• Design and implement company policies that comply with our business objectives
• Ensure all HR operations adhere to legal standards
• Support staff and managers on day-to-day issues
• Coordinate with National HR Manager to craft organization-wide strategies and objectives

• Proven work experience as a Regional HR Manager or similar role
• Understanding of full cycle recruiting
• Good knowledge of local labor regulations
• Hands-on experience with payroll systems and Human Resources Management Software
• Excellent verbal and written communication skills
• Leadership abilities
• BSc in Human Resources Management or relevant field

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to grayson.su@thetalentnetwork.com.sg

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

In this role you wil assist with HR functions like recruitment, event planning, and policy implementation. If you are someone who is eager to contribute to the growth and efficiency of our company, this is an excellent opportunity for you!

Job Responsibilities

• Oversee all administrative tasks related to HR, encompassing recruitment, HR events, and policy management.
• Manage the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding of new employees.
• Conduct exit interviews and facilitate proper off-boarding process for departing employees.
• Coordinate and deliver comprehensive employee orientation and training programs.
• Maintain meticulous documentation of all HR records, including Employee P-files, employment contracts, HR forms, company letters, and appraisals, ensuring confidentiality and accuracy.
• Monitor and manage employee movement, leave usage and approvals in alignment with company policies.
• Ensure proper documentation and tracking of company assets in the HR system, including asset assignment and return by company staff.
• Handle all administrative tasks related to HR grants and support, actively seeking out opportunities for such assistance.
• Proactively address and escalate employee feedback and issues to management for resolution. Collaborate with the management team to uphold company HR policies and resolve discrepancies in HR matters.
• Plan and execute employee relations activities to foster company cohesion and morale.
• Represent the company at HR events such as career fairs and company tradeshows.
• Manage all platforms and external communication channels pertaining to HR, including LinkedIn.
• Assist in the development and implementation of HR policies and procedures to support company objectives, including participating in HR projects and initiatives aimed at promoting organizational development and employee engagement.
• Identify gaps in HR processes and implement improvements to enhance efficiency and effectiveness continually.
• Stay abreast of employment laws and regulations, ensuring compliance and
  assisting with HR compliance matters, including manpower audits and updates to MOM.
• Provide timely and comprehensive reporting to management on HR-related metrics and information, ensuring accuracy and completeness.
• Perform any other ad-hoc duties as assigned

Job Requirements

Skills and Experience

• Excellent communication, organizational, and analytical skills.
• Proficient in Microsoft Office Suite and HR/Finance software.
• Attention to detail and ability to handle confidential information.

Education

• Studied Human Resources, Finance, Business Administration, or a related field.
• Strong knowledge of HR practices and Finance principles.

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to grayson.su@thetalentnetwork.com.sg

About the role

Base Location: New Forest

Salary: £41,583 - £48,296 + car/cash allowance + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

We are looking for an Internal Resource Manager to join our team!

As an Internal Resource Manager, you'll be responsible for a team of up to 25 operational industrial staff, who deliver new connections, reinforcement works and network restoration at low voltage and up to 33,000 volts.

Other roles and responsibilities will include, but are not limited to:

- Ensuring all delivery requirements are met, such as guaranteed standards, regulatory reporting through the SSEN IT systems, excellent customer service and communication throughout the delivery process.

- Manage a team of industrial staff making sure as a team you deliver a great customer service performance whilst meeting and exceeding customer and regulator expectations.

- Monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team. You'll do this by tracking, monitoring and managing this daily.

- Look to improve productivity whilst still making sure work is completed and recorded to a high standard. You'll also look after team areas such as absence, holidays and capability to ensure enough staff are available to meet the programme of work.

What do I need?

To be considered for this role, we would love you to have:

- Experience of managing a team.

- Industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period.

- Technical knowledge of electricity distribution or a similar market sector along with an awareness of the key stakeholders and customers involved in electricity distribution.

- Strong stakeholder engagement skills so that you can communicate with people at all levels and make sure work is always progressing.

- Competent in your IT skills so that you're able to review data to assess performance and be able to produce presentations for rolling out vital information to your team.

Due to the travel required, you will need to have a full driving licence so that you can travel within the licenced area.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Assistant HR Manager (Operations and Learning Development)

We are seeking a dynamic and organized Assistant HR Manager (Operations and Learning Development) to join our HR team. This role is ideal for a professional who is passionate about driving operational excellence through standardized processes, while also fostering employee growth through effective learning programs. You will be instrumental in establishing Standard Operating Procedures (SOPs) across the organization and leading initiatives that promote continuous learning and development.

Key Responsibilities:

1. Operations Management & SOP Development

• Develop and implement Standard Operating Procedures (SOPs) for company-wide HR and operational processes to ensure consistency, efficiency, and compliance.
• Collaborate with department heads to map, document, and standardize business processes.
• Continuously review and update SOPs to align with best practices and organizational changes.
• Drive initiatives to improve HR operations, ensuring optimal workflows and processes across different functions within HR and other departments.
• Coordinate with cross-functional teams to identify operational inefficiencies and recommend actionable solutions.

2. Learning & Development Strategy & Execution

• Design, implement, and oversee learning and development programs that enhance employee skills, support professional growth, and align with business goals.
• Develop onboarding, training, and leadership development programs to ensure new and existing employees are well-equipped to succeed in their roles.
• Evaluate the effectiveness of training programs using metrics and employee feedback, and continuously optimize training initiatives to align with organizational needs.
• Leverage digital learning tools and the Learning Management System (LMS) to provide flexible and scalable training solutions.
• Identify learning needs in collaboration with department heads and ensure effective learning solutions are in place to bridge skill gaps.

3. HR Analytics for Operational Efficiency & Development

• Utilize HR analytics to measure the effectiveness of L&D programs, identify skill gaps, and assess the efficiency of operational processes.
• Develop data-driven insights that contribute to the continuous improvement of HR processes and learning initiatives.
• Monitor training participation and performance metrics to provide data-backed reports to senior management.

4. Stakeholder Management & Communication

• Establish strong relationships with key stakeholders across various departments to ensure effective implementation of SOPs and training programs.
• Communicate operational updates, process changes, and learning initiatives clearly and effectively to all employees.
• Work closely with senior leadership to understand strategic business objectives and develop learning solutions that align with those goals.

5. Team Management & Development

• Provide guidance and coaching to junior HR team members to build capabilities within the team.
• Foster a culture of continuous learning within the organization, encouraging staff at all levels to participate in development programs.
• Support the HR team in maintaining high performance, ensuring consistency in operations, and developing skills to meet evolving business needs.

6. Compliance and Continuous Improvement

• Ensure that all processes and SOPs comply with internal policies and regulatory requirements.
• Drive continuous improvement initiatives that enhance HR operations and employee experience.
• Conduct regular process audits to maintain high standards of compliance and operational excellence.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.
• 5+ years of experience in HR operations, learning and development, or a related HR role.
• Experience in designing and implementing company-wide SOPs.
• Strong understanding of HR operations, learning principles, and instructional design.
• Proficiency in using Learning Management Systems (LMS) and data analysis tools.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and influence key stakeholders.
• Proven track record in managing training programs and driving operational improvements.

Why Join Us?

• Contribute to creating a culture of operational excellence and continuous learning.
• Be part of an inclusive and supportive HR team that values innovation and efficiency.
• Opportunities for professional development and career advancement within the company.

Apply today to make an impact in optimizing HR operations and driving employee learning and development across the organisation.