Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
AM Services Group, part of our FM business delivers Facilities Management to Retail Schemes, Manufacturing plants and Tenanted offices. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.
The Role – Site Security & Housekeeping Manager
AM Services Group is looking for an experienced, enthusiastic and self-motivated Site Manager to support the operations team at the University of Hull
Duties/Key Responsibilities
The Site Manager is responsible for managing the onsite operational teams of Security and Housekeeping services provided by us to our client in an efficient, well-organised, and innovative manner, whilst maintaining well-organised, accurate, and up-to-date records of business activity, ensuring tight financial controls and SLA’s are met. The job holder will be responsible for people management and the associated areas and will be the first point of contact concerning all client queries.
• The first point of contact for our clients, working with them, our stakeholders and colleagues to build and continue excellent and valuable relationships ensuring the efficiency and consistent running of the operational services provided.
• Produce accurate records and data in relation to site-specific information driven through KPI’s and Power Bi dashboards
• Manage administrative tasks such as AI’s, RA’s rotas, payroll, stock take and orders, to maintain maximum automation and efficiency to reduce outstanding monies.
• Produce weekly reports and provide clear information to the Ops Manager in relation to site-specific information.
• Responsible for the management and completion of client facilities and maintenance tasks including but not limited to.
(a) H&S checks of external lighting, groundworks and perimeter fencing
(b) Management of Contractors including visitor logs and entry
(c) Management of Housekeeping
(d) Management of Mobile Phone allocation on site
(e) Escalation of 1st Aid incidents
(f) Coordinate any counter-terrorism or fire incidents
(g) Update employee passes
(h) To be involved in any future developments which incorporate security and housekeeping
(i) Liaise with external contractors in relation to fire and security systems
• Responsible for the management of ‘labour’ both practically and administratively such as rotas and payroll information.
• Direct line manager to on-site employees, ensuring an accurate, effective and consistent approach to people management in areas such as sickness and attendance, recruitment, performance and conduct, ensuring company policies, procedures and processes are adhered to at all times.
• Implement and continuously conduct successful on-site inductions and training ensuring associated training records are maintained, ensuring service levels and cleaning standards are met at all times.
• You will take an ‘everyone matters approach’ to the Health and Safety on site, using your knowledge, skills and resources to ensure risks are controlled in compliance with company Health and Safety processes and procedures and best practices.
• You will take and ‘everyone matters’ approach to the companies' accreditations including ISO 45001, 14001,9001 and be aware of our requirements in accordance with these standards.
Skills / Qualities Required
• Valid SIA Front Line Licence
• Excellent communication and interpersonal skills
• Excellent organisational and influencing skills
• Experience at the Management level
• Experience in facilities management
• Effective and decisive organisational skills
• Experience in introducing new ideas and approaches to benefit the contract.
• Experience in developing operational teams focused on service delivery.
• Understanding of H&S, Environment, and QA procedures.
• Ability to understand and support in the management of budgets
• Full 5-year UK checkable work history
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.