Total 65 Manager level Human Resources job vacancies in Bridgwater, Somerset

Your new company
As an accomplished and professional project manager, you will have an opportunity to join a highly ranked and award-winning provider of higher education based in North East Somerset, ranked in the top 10 in the UK by The Guardian's 2024 university guide. Your new employer is ambitious, they have a defined strategy in place to drive excellence across both areas of education and high impact research.

Your new role
You will lead on the management of projects up to £1m in value relating to building alterations and refurbishments across a diverse and specialist estate. You will lead on the implementation and planning of projects, defining project scopes and goals, ensuring that they are agreed by all stakeholders. As a Project Manager, you will coordinate a range of both internal and external stakeholders, including consultants, contractors, subcontractors, and other specialist teams within the university.

What you'll need to succeed
In order to succeed in this position, you will need to have extensive experience in the management of delivery of a wide range of construction projects. You will need to understand the legal aspects of NEC and JCT contracts, and be able to demonstrate excellent stakeholder management skills.

What you'll get in return
In return, you will receive a starting salary of up to £44,200 per year - in addition, you will be able to take advantage of a wide range of industry-leading employment benefits, to include up to 30 days of annual leave per year (38 days off each year), access to a leading pension scheme, a 35-hour working week, the opportunity to work up to two days from home, and a flexi-hours scheme allowing you to manage your own diary and calendar to work with your personal life outside of employment.

What you need to do now
Our client has opted to shortlist for this position immediately, therefore please apply ASAP if you would be interested in exploring this role in further detail.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Client Account Manager
Location: Yeovil

Our client is a dynamic team of professionals focused on delivering exceptional service and building long-term client relationships. They are looking for a proactive and detail-oriented Client Account Manager to join their growing team.

Job Purpose
As a Client Account Manager, you will be responsible for managing and growing an allocated portfolio of clients, with the goal of increasing sales, enhancing customer satisfaction and contributing to the overall growth of the business. You will work closely with the Sales Director to ensure smooth client interactions and support in achieving business objectives.

Key Responsibilities:

• Provide administrative support to the Sales Director, including email management, diary scheduling and preparing communications.
• Organise meetings, travel arrangements and itineraries as needed.
• Handle client queries professionally via phone, email and in person, ensuring a customer-first approach.
• Assist with processing sales orders and coordinating with suppliers for quotes.
• Prepare and send quotes to clients, following up to ensure successful conversions.
• Maintain accurate records and update the client database within the CRM system.
• Provide product or service information to clients, ensuring high satisfaction levels.
• Track client orders and resolve any issues or queries in a timely manner.
• Support the Sales Director with various administrative tasks, ensuring deadlines are met.

Skills & Competencies:

• A friendly and approachable manner that builds strong client relationships.
• Effective query management and objection handling.
• Knowledge of the sales process and a customer-centric approach.

Attitudinal Requirements:

• A proactive mindset with a focus on meeting and exceeding client expectations.
• Resilience and determination to overcome challenges.
• Ambitious and driven to achieve both personal and company goals.
• Comfortable interacting with colleagues and clients at all levels.

Salary: 35k-40k (Depending on experience)
Hours: Full-time, 8:00am to 5:00pm, Monday to Friday
Benefits:

• 23 days holiday + Bank Holidays
• Free parking
• Pension
• Paid lunch

This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

Field Team Leader (Insurance)

Location: Willand / Cullompton or Truro, UK

£35,000 - £40,000 per annum dependent on skills and experience

Are you a people manager with a good knowledge and passion for the insurance industry and/or farming and agriculture?Do you excel at mentoring, coaching, and managing people? Are you driven by business strategy and achieving goals? If so, we have an exciting opportunity for you!

Acorn by Synergie is currently seeking a dynamic and experienced Field Team Leader to join their client's team, based in either Willand or Truro. As a team leader, you will be responsible for overseeing a team of Insurance Advisors who work in the field. This role requires someone with a strong understanding of business strategy, brand, objectives, and priorities, as well as exceptional skills in sales, negotiation, organisation, and planning.

In this role, you will use your excellent mentoring and coaching skills to support and develop your team. You will be responsible for setting and monitoring targets, providing feedback and support to team members, and motivating them to achieve their full potential. You will also play a crucial role in driving the team towards achieving business objectives and priorities, while ensuring that the brand standards are maintained.

The ideal candidate for this role will have a proven track record as a successful team leader, preferably in the insurance industry. You must have a strong understanding of business strategy and be able to align your team's efforts with the company's overall objectives. Your sales and negotiation skills must be top-notch, as you will be responsible for driving business growth and ensuring that targets are met. Additionally, you must possess excellent organisational and planning skills to ensure the smooth day-to-day operations of your team.

At our client's company, we value teamwork, collaboration, and a supportive work environment. As a Field Team Leader, you will have the opportunity to work alongside a dynamic team of insurance professionals who are dedicated to providing our clients with excellent service. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career.

So, if you're ready to take on a new challenge and lead a team to success, we want to hear from you! Apply today and join our growing team of insurance experts.

Responsibilities:

- Act as a mentor and coach for a team of Insurance Advisors working in the field.
- Set and monitor targets for individual team members, and motivate them to achieve their sales goals.
- Provide regular feedback and support to team members to help them improve their performance.
- Ensure that the team is aligned with the company's business strategy, brand, objectives, and priorities.

If you believe you have the skills and experience to offer this position, please could you apply or send your CV to coral.jenkins@acornpeople.com

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Job Title: Stores & Logistics Team Leader
Location: Bridgwater
Salary: £33,000 per annum
Hours: Monday - Friday 8:30pm-5pm

Our very well established client in Bridgwater have an exciting opportunity for a Stores & Logistics Team Leader to join their team on a permanent basis.

Summary of Position:
Through a persistent pursuit of excellence the Stores and Logistics Team Leader will accurately get their team to ensure the right part gets to the right place/person at the right time and in the right way. The role requires leadership of the stores team and area whilst delivering business improvements in the area of responsibility that conforms to a 5S standard and meets the HSE requirements of the business. Additional focus will be on the supply of parts to production and subcontractors as well as ownership of the export procedures and logistics.

Primary Responsibilities

• Motivating, coaching and leading the stores team.
• Packaging, documentation and transport for the global export of machines.
• Act as the custodian of all customer property within the business
• Control of all quarantined stock, ensuring timely resolution to issues.
• Proactively suggest, present and implement projects for business improvements.
• Reporting and delivering on KPIs for the area of responsibility.
• Maintain up to date calibration logs of all equipment and material handling equipment.
• Keep track of all company assets, their location, condition and usage.
• Achieve consistently high levels of stock accuracy across all warehouses and locations.
• Ensure stores and logistics procedures are correctly documented and followed.
• Assist with any goods in/out, stock take, works orders, assembly operations and kitting as required by the business.
• Proudly keep the stores area clean and organized to a 5S sustained standard that adheres with the health and safety procedures of the business.
• Support colleagues with any reasonable request that relates to stock in a way that is flexible and helpful.
• Willingly partake in wider company initiatives and provide constructive suggestions for improvements where possible.
• Facilitate an easy and well documented returns process for all sales and purchase returns.
• Take ownership of the HSE in stores and be a member of the HSE Management Team.
• Adhere to procedures relating to the proper use and care of equipment and materials.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Identify and report H&S issues to your H&S Manager Maintain a tidy stores area.
• Undertake Ad-Hoc projects as required by line manager.

Essential Experience

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Delegation
• Solves Problems
• Motivating others
• Relationship building
• Leads by Example
• Communication
• Trustworthiness

Desirable

• Level 2 qualifications in Team Leading - CMI
• MS Excel Qualification
• Decision-making skills.
• Good understanding of MS Excel
• Pivot Tables

If interested apply today or call us on 01823 352333!

CPTaunton

Your new company
As an accomplished and professional project manager, you will have an opportunity to join a highly ranked and award-winning provider of higher education based in North East Somerset, ranked in the top 10 in the UK by The Guardian's 2024 university guide. Your new employer is ambitious, they have a defined strategy in place to drive excellence across both areas of education and high impact research.

Your new role
You will lead on the management of projects up to £1m in value relating to building alterations and refurbishments across a diverse and specialist estate. You will lead on the implementation and planning of projects, defining project scopes and goals, ensuring that they are agreed by all stakeholders. As a Project Manager, you will coordinate a range of both internal and external stakeholders, including consultants, contractors, subcontractors, and other specialist teams within the university.

What you'll need to succeed
In order to succeed in this position, you will need to have extensive experience in the management of delivery of a wide range of construction projects. You will need to understand the legal aspects of NEC and JCT contracts, and be able to demonstrate excellent stakeholder management skills.

What you'll get in return
In return, you will receive a starting salary of up to £44,200 per year - in addition, you will be able to take advantage of a wide range of industry-leading employment benefits, to include up to 30 days of annual leave per year (38 days off each year), access to a leading pension scheme, a 35-hour working week, the opportunity to work up to two days from home, and a flexi-hours scheme allowing you to manage your own diary and calendar to work with your personal life outside of employment.

What you need to do now
Our client has opted to shortlist for this position immediately, therefore please apply ASAP if you would be interested in exploring this role in further detail.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A manufacturing demand Planner required to work day shift in Bridgewater 8.30am-4.30pm

Salary up to £38,000 per annum plus bonus twice a year plus subsidised canteen

This role reports to the operations manager and is one of the five functions of the operations team.

The MPS Planning Team Leader is responsible for leading and working with a team of MPS Planners processing orders through the business, assessing capacity constraints posed by incoming demand, aiding production in evaluating order patterns and highlighting possible areas of concern, helping production in its efforts to remove bottlenecks and arrears, supporting production heads where required and provide relevant data/updates to the S&OP team.

Ensuring that all commercial enquiries and orders are processed through the ERP system in an appropriate time frame. Maintaining accurate records of Orders, Export movements and Military documentation for auditing purposes. Managing and monitoring the performance level/costs of our freight forwarding companies.

Must have experience using SAP and excel

1. Tasks and Responsibilities

· Oversee the team entering sales orders onto the ERP (our internal planning system)

· Aiding the expediting of orders and giving status feedback on capacity issues

· Oversee the team producing and collating daily manufacturing orders through the ERP system

· Answering admin emails

· Help resolve documentation issue

· Managing the team releasing Rapid / Expedited production orders

· Highlighting purchasing supply issues affecting production

· Order chases sending early warnings to SCM and CSC advising of order delays

· Supporting general data entry and admin.

· Responsible for developing and increasing the relationship within the Marketing companies in terms of communication and service

· Responsible for monthly reporting and KPIs

· To complete and/or produce intercompany surveys

· Join Sales and Operation calls arranged by Global Supply Chain

· Liaise and communicate with other departments

· To continuously monitor for improvements and efficiencies within the department

· Monitor on-time delivery and production lead time

Responsible for the MPS Planning Team

· Perform regular 1 to 1's with the scheduling team members

· Assess and instigate training requirements for the team

· Perform annual PEP's and mid-year reviews

· Manage the workload of the team members

· Contribute towards business improvements and manufacturing excellence projects

2. Education and Experience

· GCSE Maths & English

· IT and Data inputting experience

· Relevant industry background in a similar role

· Experience in Manufacturing production planning

. SAP experience

· Leadership experience

3. Competencies

· Ability to effectively lead a team and be a team player

· Knowledge of basic production processes, including product lines and dispatch processes

· Holistic business understanding

· Microsoft Office experience

· Knowledge of Fourth shift and or SAP

· Effective communication skills, including the ability to negotiate, persuade and influence, when required

· Self-motivated to improve performance and results

· Good analytical skills

· Attention to detail

· Continuous Improvement

· Ability to delegate and empower others

5. Geography to cover and Travel requirements

· Based on site at Bridgwater

· Some travel maybe required to visit other sites, in the UK and abroad.

· Must have the right to work in the UK

6. Personality

· Highly engaged with high energy level and motivation

· Result orientated

· Organised and structured

· Approachable and willing to help

· Ability to lead by example

· Able to remain calm under pressure

· Diligent

· Accurate

· Self Motivating

· Team Player

· Excellent Communication Skills

· Flexible

· Problem solver

7. Key Performance Indicators

· Satisfaction Survey - produce a basic survey annually and measure results to ensure continuous improvement across all areas of the department

· Meeting KPIs

o Order Processing Times

o Order Enquiries

o Early Warnings

o In conjunction with Operations Arrears and Backlog

· Manage external on time delivery (OTD) reporting and analysis

· Measuring complaints and taking appropriate corrective actions

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Field Team Leader (Insurance)

Location: Willand / Cullompton or Truro, UK

£35,000 - £40,000 per annum dependent on skills and experience

Are you a people manager with a good knowledge of the insurance industry? Do you excel at mentoring, coaching, and managing people? Are you driven by business strategy and achieving goals? If so, we have an exciting opportunity for you!

Acorn by Synergie is currently seeking a dynamic and experienced Field Team Leader to join their client's team, based in either Willand or Truro. As a team leader, you will be responsible for overseeing a team of Insurance Advisors who work in the field. This role requires someone with a strong understanding of business strategy, brand, objectives, and priorities, as well as exceptional skills in sales, negotiation, organisation, and planning.

In this role, you will use your excellent mentoring and coaching skills to support and develop your team. You will be responsible for setting and monitoring targets, providing feedback and support to team members, and motivating them to achieve their full potential. You will also play a crucial role in driving the team towards achieving business objectives and priorities, while ensuring that the brand standards are maintained.

The ideal candidate for this role will have a proven track record as a successful team leader, preferably in the insurance industry. You must have a strong understanding of business strategy and be able to align your team's efforts with the company's overall objectives. Your sales and negotiation skills must be top-notch, as you will be responsible for driving business growth and ensuring that targets are met. Additionally, you must possess excellent organisational and planning skills to ensure the smooth day-to-day operations of your team.

At our client's company, we value teamwork, collaboration, and a supportive work environment. As a Field Team Leader, you will have the opportunity to work alongside a dynamic team of insurance professionals who are dedicated to providing our clients with excellent service. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career.

So, if you're ready to take on a new challenge and lead a team to success, we want to hear from you! Apply today and join our growing team of insurance experts.

Responsibilities:

- Act as a mentor and coach for a team of Insurance Advisors working in the field.
- Set and monitor targets for individual team members, and motivate them to achieve their sales goals.
- Provide regular feedback and support to team members to help them improve their performance.
- Ensure that the team is aligned with the company's business strategy, brand, objectives, and priorities.

If you believe you have the skills and experience to offer this position, please could you apply or send your CV to coral.jenkins@acornpeople.com

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

General Manager Vacancy - Motor Trade - Weston-Super-Mare
Salary: Basic salary £80,0000 OTE £120,000
Ref: OC19090

We are currently recruiting for a General Manager for our client's main dealership in the Weston-Super-Mare area.

We are looking for an exceptional General Manager candidate, someone who has at a high performing dealership, with the right drive and attitude to this site to the next level.

The role will be working for one of the most well renowned dealer groups in the UK, within a fantastic brand and a superb site. This really is an opportunity of the highest calibre.

The right person must be a confident and professional individual who can take on a performing site, someone with the ability to take on an established team.
Looking for a proven Manager - a true leader, someone to drive a well established team and continue the good work within the site.

I will run through the role, company and details of the position upon receiving a CV. Please note that all applications are strictly confidential.

Role:
This is an excellent opportunity with a strong dealer group, product and overseeing a performing operation. You will be managing a large team who cover all aspects of Aftersales, Car Sales and back office staff. We are looking for someone to continue the good work and be able to step into the site without disrupting the team.

-Deliver a strong customer service experience
-Someone who can deliver / exceed budgets
-A General Manager / Head of Business / Brand Manager / Dealer Principal with a good knowledge of Car Sales & Aftersales
-A professional and driven leader - Someone who can instil confidence within the team

This position is with a well-established dealership so the right individual must have a solid career history, a proven knowledge of how to run a successful main Car dealership and be able to work closely with directors & the manufacturer.

We are looking for someone who can develop a team using strong management skills while leading from the front, good motivational methods together with good "housekeeping" skills are also critical.

Requirements
- We are looking for a proven motor trade manager; either someone who already holds a General Manager / Brand Manager / Head of Business position.
- Someone with a strong track record of YOY success/over-achievement in a large, successful dealership
- Must be a confident, friendly and professional character - someone with the ability to engage with a well established team. Strong leadership skills.
- Must be strong with their numbers and be able to back up claims.
- Full UKdriving licence

Contact: Jack Adams - South Team Manager

INDSR

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites

General Manager - Bridgwater Manufacturing

£45,000 - £55,000 per annum dependent on experience

Are you an experienced leader with a strong background in manufacturing? Are you looking for a dynamic and challenging role in Bridgwater? Look no further!

Acorn by Synergie is seeking a General Manager to join their client's growing team in Bridgwater. As the General Manager, you will have the opportunity to manage production, oversee the procurement process, ensure quality control, and manage budgets. In addition, you will be responsible for managing staff and dealing with HR issues, as well as managing the overall site operation.

As the General Manager, you will be a vital part of our team, bringing your expertise and leadership skills to drive our manufacturing operations forward. You will be responsible for developing and implementing strategies to improve efficiency, productivity, and overall performance.

Key Responsibilities:

• Manage all aspects of production, ensuring timely and high-quality delivery of products
• Oversee the procurement process to ensure the availability of necessary resources and materials
• Implement quality control processes to maintain product standards and ensure customer satisfaction
• Manage budgets and financial performance, identifying areas for cost-saving and improvement
• Lead and inspire a team of employees, providing guidance and support to help them reach their full potential
• Address any HR issues that may arise, maintaining a positive and productive work environment
• Take charge of the day-to-day operations of the site, ensuring smooth and efficient operation
• Collaborate with other departments to improve processes and achieve overall company goals
• Keep up to date with market trends and industry developments, making recommendations for improvement as needed
• Build and maintain strong relationships with suppliers, customers, and other stakeholders

Qualifications and Skills:

• Experience in a leadership role in manufacturing
• Strong knowledge of production processes and supply chain management
• Experience in managing budgets and financial performance
• Proven track record of managing and developing teams
• Excellent communication and interpersonal skills
• Ability to handle and resolve HR issues
• Proficient in Microsoft Office and other relevant software systems

If you would like to find out more then please APPLY!

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Field Team Leader (Insurance)

Location: Willand / Cullompton or Truro, UK

£30,000 - £40,000 per annum dependent on skills and experience

Are you a people manager with a good knowledge of the insurance industry? Do you excel at mentoring, coaching, and managing people? Are you driven by business strategy and achieving goals? If so, we have an exciting opportunity for you!

Acorn by Synergie is currently seeking a dynamic and experienced Field Team Leader to join their client's team, based in either Willand or Truro. As a team leader, you will be responsible for overseeing a team of Insurance Advisors who work in the field. This role requires someone with a strong understanding of business strategy, brand, objectives, and priorities, as well as exceptional skills in sales, negotiation, organisation, and planning.

In this role, you will use your excellent mentoring and coaching skills to support and develop your team. You will be responsible for setting and monitoring targets, providing feedback and support to team members, and motivating them to achieve their full potential. You will also play a crucial role in driving the team towards achieving business objectives and priorities, while ensuring that the brand standards are maintained.

The ideal candidate for this role will have a proven track record as a successful team leader, preferably in the insurance industry. You must have a strong understanding of business strategy and be able to align your team's efforts with the company's overall objectives. Your sales and negotiation skills must be top-notch, as you will be responsible for driving business growth and ensuring that targets are met. Additionally, you must possess excellent organisational and planning skills to ensure the smooth day-to-day operations of your team.

At our client's company, we value teamwork, collaboration, and a supportive work environment. As a Field Team Leader, you will have the opportunity to work alongside a dynamic team of insurance professionals who are dedicated to providing our clients with excellent service. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career.

So, if you're ready to take on a new challenge and lead a team to success, we want to hear from you! Apply today and join our growing team of insurance experts.

Responsibilities:

- Act as a mentor and coach for a team of Insurance Advisors working in the field.
- Set and monitor targets for individual team members, and motivate them to achieve their sales goals.
- Provide regular feedback and support to team members to help them improve their performance.
- Ensure that the team is aligned with the company's business strategy, brand, objectives, and priorities.

If you believe you have the skills and experience to offer this position, please could you apply or send your CV to coral.jenkins@acornpeople.com

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Job Category : Housing
Location : Somerset County Council, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £16.50

Role overview:
Assist in lettings service, involving managing the empty homes and lettings processes to minimise income loss and protect relet times, whilst ensuring each home is let in accordance with the Council’s Choiced Based Lettings Scheme, Lettings Policy and associated lettings procedures.

Responsibilities:
Advertising, shortlisting, verifying, offering and viewing our empty homes through Somerset Council’s housing allocations register and local lettings policy.
Develop effective relationships with the service’s in-house property services teams and other external voids contractors, ensuring all void works are completed efficiently and meet the Lettable Standard.
Work in partnership with the Tenancy Management Officers and Supported Housing Officers to ensure a collaborative approach in the allocation process aimed at improving tenancy sustainment.
Work collaboratively with the Rent Recovery Team and Tenancy Management Team, including a small team of benefit advisors, ensuring applicants are making advance rent payments with a full understanding of their affordability with any risks identified.

Qualifications

Minimum of 5 GCSEs at grades A to C (including English and Maths) Essential
NVQ Level 4 or equivalent, or significant relevant experience within housing; local authority or registered provider Desirable
Evidence of continuing development of professional skills e.g., through training qualification or experience Essential.

Knowledge and Experience – Essential

At least 2 years housing management experience in a similar setting with a registered provider.
Good understanding of the social housing; with a strong emphasis in housing management
Knowledge of working within Housing management, tenancy, and estates
Ability to deal with confidential and sensitive matters with a wide range and spectrum of people in varying circumstances.
Experience of dealing with the general public and in particular vulnerable customers Experience of delivery of frontline customer services
Experience of working in an administrative role
Experience of recording and maintaining accurate statistical information


Knowledge and Experience – Desirable

Numerate
Ability to prioritise, manage own workload, and meet deadlines.
Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.
An awareness of the Data Protection Act
An awareness of Health and safety in a social housing setting.
An awareness of welfare benefits and welfare reform
Experience of effectively triaging enquiries and signposting clients where appropriate


Skills
Excellent customer care and people skills and an ability to communicate well both face to face, by email and by telephone.
Accuracy and attention to detail
Good organisational and administrative skills
Good keyboarding / word processing skills
Good IT skills including the use of Microsoft Word, Excel, and Outlook as well as case management systems.

We have a fantastic opportunity for an Assistant Manager in our store.

Role Overview: We are seeking an enthusiastic and dedicated Assistant Manager to join our team. Ideally, you will have previous experience in ambient, food retail, or chilled food sectors. This role does not involve managing direct reports but requires a proactive and flexible approach to support the store's operations.

Key Responsibilities:

• Assist in achieving the highest sales possible while ensuring an efficient and cooperative working environment.
• Maintain excellent customer service, consistent store standards and tightly control costs.
• Support the management of chilled and fresh ranges, maximising availability and minimising wastage.
• Assist in looking after the property, sales figures and overall store performance.
• Regularly report to the Store Manager on sales, stock and finances.

Working Hours:

• Five-day, 40-hour week, including some weekend and evening work.
• Store hours: Monday to Friday 7 am to 7.30 pm, Sundays 10 am to 6 pm.
• The 40-hour week will be spread over 5 days within these hours.

Ideal Candidate:

• Keen, bubbly and confident with an entrepreneurial spirit.
• Flexible and adaptable, willing to cover holidays and sickness if needed.
• Excellent communicator with a positive attitude.
• Resilient and able to motivate the team by leading with energy and great leadership.

Benefits:

• £27,000 per annum
• Pension scheme.
• 6 weeks holiday.
• 30% staff discount.
• Sick pay scheme.

If you are passionate about retail and looking to take the next step in your career, we would love to hear from you. Please get in touch to learn more about this exciting opportunity.

Your new company
You will join a landlord who provides a safety first culture, delivering affordable, profitable, efficient, and customer-orientated commercial estate management services across all workplaces. Your new employer are an award-winning provider of social housing, with their day to day operation involving the management and maintenance of stock across the Southwest, primarily in Somerset and Wiltshire.

Your new role
Your new role will involve overseeing a portfolio of workplaces, ensuring health & safety and compliance, and excellent workspace experience for all colleagues, customers, and visitors.

• You will lead, motivate, and develop a team, maintaining core values and professional conduct.
• Support the delivery of the workspace roadmap, including overseeing maintenance, refurbishments, health & safety.
• Manage relationships with landlords and tenants, ensure compliance documentation is shared.
• Oversee system support, using clean, usable data for decision-making.
• Promote sustainability and environmental awareness.
• Project management, delivering medium to large-scale capital projects.

What you'll need to succeed
In order to succeed in this position, you will need to demonstrate a proven ability in estate and facilities management, organisation of multiple tasks, overseeing budget responsibility and effective contract management, management of small teams, and preparation or risk assessments.

What you'll get in return
In return, you will receive an initial fixed contract of up to 24 months, and a salary of £48,000 per year. You'll also be entitled to a wide range of employment benefits to include generous annual leave entitlement + bank holidays, access to an employer contributory pension scheme, and a hybrid / flexible working arrangement.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Branch Manager

£27,000 per annum plus bonus up to £6k

Excellent benefits

The ideal candidate will thrive in a fast-paced, customer-oriented environment and seek a role that allows them to make a significant impact on the success of the business. The Branch Manager position at the Bridgwater facility offers this opportunity. A retail background would be an distinct advantage.

In this role, the Branch Manager will be responsible for ensuring the smooth and secure daily operations of the facility. Key duties include overseeing maintenance and security of the units, managing inventory, and coordinating with headquarters to ensure the efficient delivery of services.

The role also involves conducting tours for potential customers and handling sales inquiries. The ideal candidate will be confident and personable, capable of effectively showcasing storage solutions and addressing customer questions. Additionally, the Branch Manager will execute targeted sales strategies to drive business growth.

As the face of the company, the Branch Manager will deliver exceptional customer service. Responsibilities include managing financial records, addressing billing inquiries, and resolving customer concerns. Ensuring customer satisfaction will be a top priority.

The Branch Manager will also have the opportunity to lead and develop a team. This includes training and coaching staff, setting goals, and fostering a positive, motivating work environment. Strong leadership skills and the ability to inspire a team are essential for this role.

To find out more, please APPLY!

Acorn by Synergie acts as an employment agency for permanent recruitment.

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