Total 20 customer service job vacancies in Human Resources category in Denali Park, Alaska

Position: Career Consultant
Working Mode: Hybrid
HQ Location: West gate
Working Hours: 9am- 6pm
Salary : $4,500 - $5,000 + incentives (Depends on experience)

Key Responsibilities
a. Client Engagement
• Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in
• Provide career consultancy support including resume tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs
• Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment
• Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, adjusting along the way as necessary
• Motivate, encourage and empower Job Seekers throughout their job search journey

b. Business Partnering
• Work with the business development team to communicate and value-add of company/ CMP Programme to build relationships with employers and secure new vacancies
• Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly
• Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors

c. In-Work Support
• Support Job Seekers through their first 12 months of new employment via monthly calls to ensure sustained employment
• Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment

d. Administration & Quality
• Adhere to company, Project and WSG guidelines, policies, and procedures at all times
• Document all correspondences and support rendered to Job Seekers on CRM system
• Ensure Job Seeker details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements

Job Requirements
• Minimum Diploma / Degree qualification
• Minimum 4 years of working experience with relevant transferable straits
• IT-savvy with the ability to pick up new systems / software
• Experience working in a customer facing environment
• Evidence of setting and achieving targets across a broad range of KPIs

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Seeking an experience HR Manager (>5 years of HR managerial experience) that can assist with the following;

1. Forecast and prepare require manpower for business marketing, operations and sales needs

2. Handle all relevant HR interview, shortlisting, evaluating candidates and documentation

3. Build up a core internship pipeline and part timers core for daily operational needs

4. Able to understand the overall business needs, sub business units at different stage wthin this first week

5. Strengthen and automate existing HR related functions within the firm (all sub business units)

6. Be in charge of preparing and keeping control of documents (including, but not limited to employment contracts, terms and conditions, relevant submission to internship GRT program, payroll, grant applications, etc)

7. All other reasonable HR and business related matters

Require 15 hours per week. (*Initial phase may require more hours to learn about the firm's directions and business plans). Hourly rate based on Work deliverables and performance to be reviewed regularly.

Part time contract for service fee fixed at $1000/mth during probation, $1200/mth after probation. Probation 6 months.

Conversion to full time perm staff if performance meets expectations and business requirements may be available in future.

This is a remote work from home role primarily. Physical presence will be required in the office upon request by management or deemed necessary by your good self.

Candidates should possess the following knowledge;

• Familiar with Singapore labour law,
• MOM and relevant statutory boards guidelines
• Different work passes applications
• Personality test assessments
• Conducting interview to shortlist suitable personnel to drive company goals
• Being updated with latest hiring related grants and its application requirements
• Business analysis competancy
• Attention to details, hardworking, able to operate independently to deliver results

Interested candidates that meets the above requirements shall email your CV and cover letter to HR@illuminatingasia.com. We regret that only shortlisted candidates will be notified.

You may read up our company on www.illuminatingasia.com

WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Human Capital Office Front Office COS



The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Starting at $122,198 Per Year (IR 1)

WHAT IS THE HUMAN CAPITAL OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office, HR Operations, Talent Acquisition, Position Management and Classification.

The following are the duties of this position at the full working level.

• Provides expert technical advice and authoritative position management and classification information to top
  management and program directors throughout the Service on a variety of highly complex, controversial and
  sensitive PM/C problems and issues. Ensures program goals are in compliance with OPM, IRS and other
  governing legislation or agencies.
• Plans and carries out the position classification and position management program for the assigned area(s)
  which often involves Servicewide issues and practices. Plans and develops action plans, gathers data and
  prepares position papers tailored to the organizations serviced. Provides position classification and
  position management advice and assistance to management in assigned areas.
• Develops innovative or unique methods and approaches as indicated by the nature of the normally mission
  oriented issue encountered.
• Plans, organizes, and conducts major evaluations of IRS PM/C programs, and studies. Researches,
  identifies, and develops criteria and procedures to conduct program evaluations and to measure program
  accomplishments. May provide technical oversight, direction, and guidance to lower graded team
  members. Also provides technical training to specialists and managers in serviced organizations.
• When needed, assists in preparing responses and depositions for OPM classification appeals or third-party
  complaints. In this capacity, conducts research and advises management and counsel.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $86,962 Per Year (GS 12-13)

WHAT IS THE HUMAN CAPITIAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Operations Human Resources Shared Services

The following are the duties of this position at the full working level.

• Provides expert advice and authoritative information to top management and program directors throughout the Service on a wide variety of highly complex, controversial, and sensitive HRM problems and issues.
• -Develops, initiates, and directs human resources program strategic planning activities; identifies long and short-term objectives, and formulates Service-wide human resources program strategies for top management.
• Evaluates new or modified legislation and regulations to determine impact on short- and long-term human resources management policies and program initiatives. Monitors legislation and other proposals affecting Federal HRM programs and develops and advocates the IRS position.
• Finalizes plans, instructions, guides, and other substantive material for use by management officials and operating human resources offices in administering HRM programs.
• Serves as a lead or principal team member in planning, organizing, and directing team efforts in conducting major evaluations of IRS human resources program operations and other comparable studies. Researches, identifies, and develops criteria and procedures to conduct program evaluations and to measure program accomplishment.

Starting at $122,198 Per Year (GS 14)

WHAT IS HCO - HUMAN CAPITAL OFFICE THE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Human Capital Office Front Office COS

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Starting at $122,198 Per Year (IR 1)

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Strategy & Planning

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the program and project responsibilities.
• Develops and maintains a proficient level of expertise, skills and knowledge.
• Deals with others as needed to promote effectiveness and productivity.
• Serves as an analyst and leader for the program area, providing expert assistance and advice on personnel management issues and special assigned projects.
• Prepares directives, memoranda, and other written guidelines and recommendations relating to the projects.

Starting at $103,409 Per Year (GS 13)

WHAT IS THE HUMAN CAPITAL OFFICE (HCO)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: HUMAN CAPITAL OFFICE FRONT OFFICE COS

The following are the duties of this position at the full working level.

• Serves as a lead or principal team member in planning, organizing, and directing team efforts in conducting individual studies of major programs to develop the annual assessment plans, schedule, and implement internal control standard operating procedures. Prepares and assists in developing new assessment guide that contains detailed assessment methodologies and project milestones designed to determine compliance with applicable laws, regulations, and policies/procedures, effectiveness of internal control, and management of risks in human capital programs. Meets with top-level managers and executives within the Service to define risks challenges to programs and socialize annual assessment plan/schedule. May provide technical oversight, direction, training, and guidance to lower graded team members and managers in serviced organizations.
• Plans and carries out independent assessments to manage HCO compliance and risk management program to reduce risk and improve compliance within the operations. Performs comprehensive reviews, process mapping and execute program analyses to evaluate and assess program/project effectiveness and provide recommendations to rectifies significant and high-risk areas, potential program issues and problems. Identifies actual or potential performance problems, emerging patterns, and new developments.
• Researches applicable laws, regulations, policies, and procedures on human capital programs operations. Identifies and responding to risks and assessing the effectiveness of the system of internal controls in human capital programs. Gathers and documents sufficient, competent, and relevant information and data to provide the basis for assessment conclusions. Develops and employs innovative analytical techniques to assess the efficiency, effectiveness of human capital program operations.
• Conducts root-cause analysis on the observations of non-compliance with laws, regulations, and policies and procedures and ineffective program operations. Conducts independent quality review of comprehensive assessment reports to ensure conclusions reached are fully supported by evidence collected and analysis performed.
• Prepares written internal comprehensive assessment reports and/or conduct verbal briefings for top-level managers and executives within HCO and across the IRS that clearly and concisely communicate the issues and program improvements identified in the assessment and includes recommendations that influences program decisions and/or improve business entity's processes and controls which persuade HCO to implement the recommendations from the audit results and assessment.

Starting at $103,409 Per Year (GS 13)

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office of Human Resource Strategy Customer Relations

The following are the duties of this position at the full working level.

• Lead and manage end-to-end transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and developing strategies to optimize processes. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Design and implement change management strategies to ensure smooth adoption of new processes and systems across the organization. Develop and manage comprehensive project plans, including timelines, milestones, risk assessments. Independently lead projects or tracks within of the scope of work or programs; scope the project & work streams. Understand the overall program to manage scope and dependencies.
• Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts business reviews of the office, serves on task forces or study groups, and performs independent analysis on headquarters or service-wide program operations. Assignments are focused on business process change, including coordination of modernization with information technology as well as non-technical issues which support or are impacted by process improvements.
• Prepares agency directives, memoranda, Service wide policy statements, and other written guidelines and recommendations relating to the project, collaborating closely with HCO policy and compliance, communicating to customers, and monitor compliance as appropriate.
• Ensures compliance with overarching policies established by IRS, Treasury, OPM, and Executive Orders. Program areas often cross functional lines and require incumbent to integrate strategic planning issues such as streamlining and improving personnel system structure, rules, and processes; providing for far-reaching change management throughout the IRS work force; benchmarking and evaluating progress and results; persuading senior officials to find common ground and accept controversial proposals.
• Formulates polices and strategies to drive business adoption of the multiple and various service wide payroll, orientation, and benefits programs and personnel systems; influences the delivery of incremental deployments; and ensures service-wide collaboration with business and information technology organizations.

Starting at $122,198 Per Year (GS 14)

IRS Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Selected applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. In addition, the IRS implemented the new IRS Forward Recent Graduate Program that includes an additional year of formal development, training, networking, project teams, and may include rotational assignments.

Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career/career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:

• Successful completion of at least 1 to 2 years of continuous service depending on the position;
• Completion of at least 40 hours of interactive training;
• Mentorship;
• Demonstration of successful job performance; and
• Meet the qualification position standards.

Conversion to the competitive service is not implied or guaranteed.

If selected, you will be placed in a developmental position as a Human Resources Specialist, GS-0201- GS7 with promotion potential to GS-12 in one the division(s) listed below:
HCO - Human Capital Office

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Human Capital Office Front Office COS


The following are the duties of this position at the full working level.

Knowledge of, and skill in applying, fundamental Human Resource Management (HRM) laws, principles, systems, policies, methods, and practices; as well as interviewing, analytical, and research techniques sufficient to conduct factfinding and recommend solutions to moderately difficult but well-precedented and/or recurring issues and problems.

The supervisor instructs the employee on the purpose of the assignment and its scope, limitations, expected deadlines, and priorities. The supervisor also advises the employee on peculiarities of new assignments. The employee works independently, but within the framework the supervisor established and in conformance with established practices and prescribed procedures, and refers problems not covered by the supervisor's instructions or guides to the supervisor for help or a decision. The supervisor reviews completed work closely to verify accuracy and conformance to required procedures and any special instructions, reviews findings and conclusions to ensure they are supported by facts, and typically reviews in detail the more difficult work of a type the employee has not previously done.

The employee uses a number of guidelines that are directly applicable to the assignment. Guidelines prescribe established procedures and techniques and provide clear precedents. The employee uses judgment in selecting and applying the most appropriate guidelines, determines the appropriateness and applicability of any minor deviations within existing guidelines, and refers to the supervisor situations to which the existing guidelines cannot be applied or require significant deviations.

The work consists of easily distinguishable tasks with a series of related steps or processes. The employee chooses from various alternatives by recognizing differences among a few easily distinguishable situations. The employee exercises judgment regarding the most appropriate approach that is in accordance with established procedures and practices.

NOTE: The incumbent is required to satisfactorily complete on-the-job training and related instructions from their respective Business Unit. Upon satisfactory completion of statutory requirements and contingent upon the recommendation of the supervisor, the incumbent may be eligible for non-competitive promotion to target position upon meeting time-in-grade restrictions and the following requirements: (1) Incumbent demonstrates ability to perform at target grade level; (2) Higher level work exists at target grade level; (3) Increased responsibilities are assigned; (4) Supervisor recommends promotion; (5) Incumbent completes all required training and conditions of employment, and; (6) Incumbent completes all regulatory requirements for career ladder promotions. Consequently, promotion is not guaranteed.

Starting at $49,025 Per Year (GS 7)

WHAT IS THE HUMAN CAPITAL OFFICE (HCO) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office, Office of Human Resource Strategy, IRS University

This position is in the Internal Revenue Service University (IRSU). The mission of the IRS University is to equip the workforce with skills development and career advancement opportunities to meet identified business needs.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.

Starting at $122,198 Per Year (IR 1)

WHAT IS THE HUMAN CAPITAL OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office Front Office COS

The following are the duties of this position at the full working level.

• Serves as an expert who performs strategic assessments of the Internal Revenue Service's Human Capital Program to include human capital management systems and select human resources transactions to ensure efficiency, effectiveness, and legal and regulatory compliance.
• Advises and assists senior management on changes to and formulation and implementation of established policies for programs, processes, and initiatives to improve HCO program operations, internal controls, compliance and management of agency strategies and entity-wide operations.
• As a senior technical expert in federal human resources, develops and monitors assessment plans, conducts, and completes compliance evaluation operations including analyses of complex human capital processes, reporting issues with the business operations and compliance to senior leaders with accurate and timely data, options, and program improvements.
• Executes a variety of program responsibilities covering human capital program compliance, external evaluation management, and process improvement within HCO at the enterprise, business unit, and division level.
• Develops analysis of program assessments throughout the Service on a wide variety of highly complex,
  controversial, and sensitive Human Capital programs.

Starting at $122,198 Per Year (GS 14)

• handle employee relations matters, such as resolving conflicts, addressing grievances, and promoting a positive work environment.
• Develop and implement performance management systems to evaluate employee performance, provide feedback, and facilitate professional development.
• Identify training needs, design training programs, and coordinate employee development initiatives to enhance skills and knowledge.
• Ensure the organization complies with employment laws and regulations, and they stay updated on changes in legislation.
• Contribute to organizational success by aligning HR strategies with business objectives and participating in strategic planning initiatives.
• Promote a safe and healthy work environment by implementing health and safety programs and ensuring compliance with occupational health and safety regulations.

Job Responsibilities

• Coordinate the recruitment process, including job postings, screening resumes, scheduling interviews, and conducting reference checks. Facilitate employee onboarding and orientation programs.
• Employee Records: Maintain and update employee records, ensuring accuracy and confidentiality.
• Payroll Processing: Assist in preparing and processing payroll, ensuring timely and accurate salary disbursements.
• Benefits Administration: Manage employee benefits programs, including health insurance, and leave administration.
• Employee Relations: Address employee inquiries, concerns, and grievances. Promote a positive work environment through effective communication and conflict resolution.
• Compliance: Ensure HR policies and procedures comply with labor laws and company regulations. Prepare and submit required reports to government agencies.
• Oversee day-to-day office operations, including supply management, maintenance, and administrative support.
• Liaise with vendors and service providers to ensure the timely delivery of office supplies and services.
• Plan and organize company events, meetings, and employee activities.

Requirements:

• Minimum three years' relevant working experiences
• Be able to uphold a professional image at all times
• Possess excellent communication and customer service skills
• Pleasing personality
• Prefer bilingual speakers

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Work hours: Monday to Friday, 9am to 6pm

Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Requirements:

• Diploma/Degree holder
• At least 3 years of professional experience in HR Operations or HRSSC
• Mandarin speaking to liaise with regional team/Chinese counterparts

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

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