Total 137 job vacancies by Nations Recruitment

Job Title : Telecare Officer
Job Category : Admin / Clerical
Location Marsala Road No.122, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 07:00
End Time : 19:00
Salary: £20.73

The role requires the post holder to work day and night shifts on a shift pattern. The shift pattern is 7am - 7pm or 7pm to 7am. Each Officer generally works 3 days a week. They need to hold a clean driving licence - manual and automatic.
The role requires calls handling on day shifts and responding to emergencies.
Experience of working with vulnerable adults in an ASC setting would be beneficial.
Main Purpose of the job:

To provide emergency and support services to Lewisham’s Telecare service users
To offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.
To visit users in their own homes, providing assistance and care to vulnerable adults.
To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.
To actively ensure equality of service delivery in accordance to the council’s equalities

Equal Opportunities

⦁ Commitment to implement the Council’s Equal Opportunities policies.

⦁ Awareness of Equal Opportunities issues


Knowledge

⦁ Of the issues affecting vulnerable people, including older people, disabled S
people, people living with domestic violence and people living with chronic
illnesses.

⦁ Of the relevant legislation and policies relating to vulnerable people. S

⦁ Of the relevant legislation relating to Health & Safety at work.

Aptitude

⦁ To develop good working relationships with a wide range of statutory
and voluntary agencies and individuals who provide services to vulnerable
people.

⦁ To work on your own initiative, to organise and prioritise own workload

⦁ To deal with confidential issues discreetly and tactfully.

Skills

⦁ Ability to use Information Technology systems.

⦁ Ability to respond effectively and be the first person on scene in emergency situations and render first aid appropriately to service users. S

⦁ Ability to follow instructions and guidance from medical professionals when more intense first aid is required, such as CPR S

Experience

⦁ Of supporting vulnerable people in their own homes or within S organisations or in services that provide direct assistance or care.

⦁ Of carrying out a wide range of general administrative tasks. S

⦁ Good practical experience of using computerised systems S

⦁ Excellent customer care experience S


General Education

⦁ A good general standard of education, written and good verbal skills

Job Title : ENFORCEMENT SUPPORT OFFICER
Job Category : Admin / Clerical
Location : Laurence House - Fourth Floor, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 11:00
End Time : 19:00
Salary: £21.45

we require an additional SO1 support enforcement officer. to match the other agency member of staff Arlene Morris. The role requires debt collection, telephone calls. Debtor case management, processing of card transactions, other back office work, reporting to line management.

ideally we require someone who has knowledge of academy systems, enterprise info@work. debt recovery OneStep system, AIM payment portal processing systems. Has experience working in debt recovery industry, ideally someone with some form of knowledge of the taking control of goods regulations 2014. who has call handling skills and can manage difficult call content and manage conflict well.

is also able to work later shift pattern up to 7pm

Job Title : Social Worker - Hospital Reviews - Northern
Job Category : Social Care - Qualified
Location : West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £28.03

Working Location: Choice of Princess Royal, Crawley, or East Surrey
Working Pattern: Full time, 37 hrs/week
Working Arrangements: 2 days a week in office, the rest of the time the successful candidate will be out completing hospital and care home reviews in the North of the County.

Pay rate : £35 per hour. We are bound by the MoC, which means pay rates are capped. Whist we are able to pay up to £38 per hour, this rate is for those deemed to be at a qualified level for at least 2 years. Please ensure your candidates are aware that the pay rate they request may not be the rate they are offered; managers are assessing skills and competency at interview. If the candidate is being offered less than requested, we will make the reasoning clear whilst providing feedback.

*We can offer £35 ph plus £150 pw expenses if the candidate lives outside West Sussex ( This will need to be confirmed if submitting at this rate ) *

As a Social Worker, you will:
⦁ Accountable for delivering a statutory social work service
⦁ Have compassion and empathy to support individuals who need our services
⦁ Work in partnership with colleagues to deliver a high standard of social work practice
⦁ Work hard to support people to regain their skills and independence following their hospital admission wherever possible.
⦁ Have access to a strong and dynamic social work service with clear leadership
Experience and Skills
Key Skills:
1. Experience of working proactively as a member of the team to make an accurate strengths-based assessment of needs and negotiate and implement effective plans and outcomes (in line with relevant legislation), working in partnership with carers, colleagues and a variety of external agencies to meet people’s outcomes.
2. Experience of applying a risk enablement approach and using evidence-based practice.
3. Experience of analysis and interpretation of people related information and data to prioritise needs and formulate plans for intervention and service provision.
4. Experience of contributing to or undertaking safeguarding enquiries.
5. Ability to provide informal supervision and develop the capabilities of less experienced social care practitioners, and to mentor and coach students and apprentices.
6. Excellent communication and interpersonal skills to interact effectively with a range of stakeholders to provide clear advice and guidance and interventions.
7. Ability to recognise the limits of own accountability and responsibility, know when to seek appropriate support, advice and supervision, and to prioritise and organise work and meet agreed performance expectations.
8. Sound and accurate IT skills to ensure effective record keeping, compliant with data protection and respecting confidentiality.
Qualifications and/or experience:
⦁ A Degree in Social Work or a recognised equivalent Social Work qualification., Diploma in Social Work.
⦁ Registered with Social Work England
⦁ Experience of undertaking assessments and social work intervention planning, implementation and review by means of creative and pragmatic solutions.
⦁ Experience of working in partnership with those who access the service and maintaining a focus on the needs and strengths of the people, and the outcomes they want to achieve, whilst handling conflict and disagreement.
⦁ Experience of managing risk within a risk enablement approach
⦁ Good, up-to-date working knowledge of relevant legislation e.g., Care Act (2014), Mental Capacity Act (2005) etc.
⦁ Valid, full driving licence. Desirable.

Job Title : Senior Commissioning Officer (BR14)
Job Category : Social Care & Health Non-Qualified
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £19.55

• The end to end strategic delivery of integrated commissioning, transformation and service improvement activity programmes/projects across the London Borough of Bromley (LBB) and NHS Bromley Integrated Commissioning Board (ICB) - with a particular focus on Integrated Community Equipment
• Planning, supporting and delivering commissioning projects, leading the development and delivery of high quality health and social care services applying performance management and contract management.
• Gathering and analysing a broad spectrum of information from a variety of sources to inform assessment of needs in social care and health services and to map the provision of services, to provide the evidence base for strategic planning and service developments.
• Producing written briefings and Committee Reports under the direction of the Head of Service and Senior Officers and contribute to written reports and help inform plans being developed by
managers.
• Co-ordinating the involvement of stakeholders, carers, and clients with the development of
commissioning strategies specifically but not exclusively in relation to the Integrated Community Equipment Service, to help ensure that commissioning activity is robust, sustainable, and designed and delivered in accordance with needs.
• Co-ordinating, facilitating and supporting Equipment Prescriber access to the Integrated Equipment Service.
• Leading and Project Managing any new commissioning arrangements, using Project Management tools and ensuring the effective completion of projects.

Job Title : Employment Lawyer - PO4
Job Category : Legal (Specialist)
Location : Newham Dockside, London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £24.53

Job Purpose
To support the provision of strategic, high level legal advice to the Councils, Members and Officers, and support the provision of legal solutions in relevant areas of legal work to enable the Councils to progress with corporate goals.
To provide legal expertise in Employment issues and related areas, in a shared back office support service, contributing to the delivery of a portfolio of high quality, solution focused legal work in more than one discipline and across multiple sites, to customers in different organisations.
To supervise junior members of the team, including trainees and support staff

Able to demonstrate and evidence a highly developed Competence in
People management including, motivation, performance and capability
Leadership in the provision of functions within the Shared Service
Service improvement, maximising efficiency and new delivery models for the functions within the shared service
Managing and delivering transformational change in Legal Services

Able to demonstrate and evidence
Knowledge and experience in:

An understanding of the workings of local government and the challenges being set by the new local government agenda along with the financial, legal and political context of local government.
The ability to contribute towards setting the strategic direction of Legal Services, supporting the senior management team to develop the overarching strategy for the service and the necessary supporting plans for delivery, with and through partners.
Knowledge of local government powers and duties and at least one of the following areas of law, civil litigation, procurement & contract, planning, development.
Employment issues and related areas
A solicitor, barrister or chartered legal executive holding a practicing certificate,

Job Title : Building Safety Project Manager (Resident Engagement)
Job Category : Interims
Location : London Borough of Newham
Hours Per Week : 37.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £310.39 per day

To deliver the Councils Building Safety Resident Engagement Strategy.

• To review and amend as required the Building Safety Resident Engagement Strategy.
• Liaison with Building Safety Regulator as necessary.
• Work with the Housing Resident Engagement team to support the High Rise Living residents group.
• Prepare and issue resident communications to support Building Assessment Certificate applications.
• Liaison with internal council teams, residents, contractors and consultants.
• A key member of the Building Safety Team.

KNOWLEDGE:
 Essential - Knowledge and experience of building construction methods and materials
Essential - A demonstrable understanding of building regulations and the requirements
of the Building Safety legislation
 Essential - A clear understanding of the requirements of the Building Safety Bill and other emerging requirements, regulations and guidance.
 Essential - Knowledge of the requirements for good building safety management and processes.
 Essential - Good stakeholder engagement knowledge and experience.
 Essential – excellent project management knowledge and experience

Job Title : Building Safety Project Manager (Technical)
Job Category : Interims
Location : London Borough of Newham
Hours Per Week : 37.50
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £349.19 per day

3 days home working / 2 days (office) Bridge Road depot – will be moving to 3 days (office) after Christmas
Preparation of Building Safety Cases.
Liaison with Building Safety Regulator.
Preparation of Building Assessment Certificate (BAC) applications.
Liaison with internal council teams, contractors and consultants.
A key member of the Building Safety Team.

Job Title : Senior Brokerage Officer PO1
Job Category : Procurement
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £22.36

We are seeking to cover a Senior Brokerage role pending a full review of the commissioning team due to be complete Spring 2025. This is a well established brokerage team in the adult social care setting. This is a 7 day per week service although the post holder is only expected to work Monday to Friday. The brokerage team is managed by a Brokerage manager then has two teams below, Community and Placements. This Senior role will be to manage the Community team. You will directly line manage 3 brokerage officer and 2 assistants, you will also cover for the second senior during holidays and also the Team Leader when required. we use MOSAIC and are also rolling our a new E-Brokerage system.

You will have some brokerage and line management. Anyone with MOSAIC knowledge and experience while not essential is desirable

TECHNICAL EXPERIENCE/ SKILLS/KNOWLEDGE

Service Experience and knowledge

Previous experience of working as a brokerage officer
Experience of working within a health or social care context.
Experience of residential or supported living placement finding,
Experience of managing relationships with stakeholders in a health or social care context.
Experience of making effective use of effective IT monitoring systems to contribute to recording, researching service and reporting on brokerage activities, customer contact and service performance.
Experience of undertaking short term projects to contribute to enhancing the role of the brokerage Team.

Communication skills

Able to communicate effectively, confidently and assertively whether in writing or when speaking. This may also involve presenting complex information sensitively and matched to the needs of the audience and in line with organisational policy and practice.
Use influencing and negotiation skills effectively with different stakeholders and arrive at an agreed solution that represents the key interests of the service.

Personally effective
Ability to make effective use of supervision and contribute constructively to team meetings.
Demonstrable ability to carry out work under their own initiative, in an organised fashion, managing own workload. In doing this they will be able to prioritise work under pressure, adapt their priorities to changes in demand and deliver to agreed deadlines.
Able to negotiate effectively using diplomacy and tact.
Demonstrates a personal and professional demeanour which generates credibility and confidence amongst staff, managers and other stakeholders.
Develop and maintain working partnerships and effective relationships across the organisation and with external stakeholders.
Experience of working under their own initiative, in an organised fashion, managing their own workload. In doing this they will be able to prioritise work under pressure, adapt their priorities to changes in demand and deliver to agreed deadlines.

Experience
The ideal post holder will have experience of:
Working and negotiating with other agencies and other stakeholders
Using financial management and procurement software to commit expenditure.
Working as part of a team.
Managing your own workload.
Establishing and managing office administrative systems.
Handling a complaint procedure

Job Title : Occupational Therapist - Regaining Independence Service - Worthing
Job Category : Social Care - Qualified
Location : Bridge House - Worthing, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £28.03

Pay - Pay - £35 per hour , Whist we are able to pay up to £38, this rate is for those deemed to be at Qualified Occupational Therapist level with over 2 years experience. Please ensure your candidates are aware that the pay rate they request may not be the rate they are offered; managers are assessing skills and competency at interview. If the candidate is being offered less than requested, we will make the reasoning clear whilst providing feedback
Directorate Group: Regaining Independence Service / community OT for reablement services
Location: Worthing
Working arrangements: Mix of home working and office / home visits once induction completed.
DRIVING LICENSE AND ACCESS TO CAR ESSENTIAL

Job Description :
You will work as part of a strong and dynamic Occupational Therapy service. In this role you will be required to undertake strengths-based assessments applying relevant legislation and utilising Occupational Therapy skills and knowledge to develop and implement a plan of support, aimed at improving wellbeing and delivering outcomes for people.
You will manage a caseload collaborating with people and family or friend carers, undertake strengths-based assessments and reviews, identifying eligible needs and personalised outcomes. You will be working within a supportive environment to apply your occupational therapy skills to develop and implement support plans, aimed at improving wellbeing and delivering outcomes, including utilising community assets, and ensuring that eligible needs are met.
You will be working within a managed and supportive context, applying learning to further develop capability, and professional confidence.
You will be supported with professional supervision and assessment and a workload that is appropriate to your level of professional development. You will work effectively in partnership with other staff and voluntary agencies and have a good understanding of all the relevant health, voluntary and private services in the area.
You will strive to remain up-to-date and compliant with all relevant legislation and adhere to organisational procedures, policies, and codes of conduct as well as Health and Care Professions Council (HCPC) professional standards and the Royal College of Occupational Therapists (Professional standards for occupational therapy practice, conduct and ethics) to uphold a high-quality, seamless service.

Required experience and skills
(These will be used as the shortlisting criteria)
Key Skills:
1. Experience of working proactively as a member of the team to make an
accurate strengths-based assessment of needs and negotiate and implement
effective plans and outcomes (in line with relevant legislation), working in
partnership with carers, colleagues, and a variety of external agencies to
meet people’s outcomes.
2. Experience of applying a risk enablement approach and using evidence-based
practice.
Job Description & Person Specification

3. Experience of analysis and interpretation of people related information and
data to prioritise needs and formulate plans for intervention and service
provision.
4. Experience of contributing to safeguarding enquiries.
5. Ability to supervise and develop the capabilities of unregistered practitioners,
and to mentor and coach students and apprentices.
6. Excellent communication and interpersonal skills to interact effectively with a
range of stakeholders to provide clear advice and guidance and interventions.
7. Ability to recognise the limits of own accountability and responsibility, know
when to seek appropriate support, advice and supervision, and to prioritise
and organise work and meet agreed performance expectations.
8. Sound and accurate IT skills to ensure effective record keeping, compliant
with data protection and respecting confidentiality

Qualifications and/or experience:
• Diploma / BSc Occupational Therapy or recognised equivalent Occupational
Therapy qualification.
• Registration with Health and Care Professions Council (HCPC).
• Experience of undertaking assessments and occupational therapy.
intervention planning, implementation, and review by means of creative and
pragmatic solutions.
• Experience of working in partnership with those who access the service and
maintaining a focus on the needs and strengths of the people, and the
outcomes they want to achieve, whilst handling conflict and disagreement.
• Experience of managing risk within a risk enablement approach
• Good, up-to-date working knowledge of relevant legislation e.g., Care Act
(2014), Mental Capacity Act (2005) etc.
• Valid, full driving licence.

Job Title : Occupational Therapist - Regaining Independence Service - Horsham
Job Category : Social Care - Qualified
Location : County Hall North, West Sussex County Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £28.03

Pay - Pay - £35 per hour , Whist we are able to pay up to £38, this rate is for those deemed to be at Qualified Occupational Therapist level with over 2 years experience. Please ensure your candidates are aware that the pay rate they request may not be the rate they are offered; managers are assessing skills and competency at interview. If the candidate is being offered less than requested, we will make the reasoning clear whilst providing feedback
Directorate Group: Regaining Independence Service / community OT for reablement services
Location: Horsham
Working arrangements: Mix of home working and office / home visits once induction completed.
DRIVING LICENSE AND ACCESS TO CAR ESSENTIAL

Job Description :
You will work as part of a strong and dynamic Occupational Therapy service. In this role you will be required to undertake strengths-based assessments applying relevant legislation and utilising Occupational Therapy skills and knowledge to develop and implement a plan of support, aimed at improving wellbeing and delivering outcomes for people.
You will manage a caseload collaborating with people and family or friend carers, undertake strengths-based assessments and reviews, identifying eligible needs and personalised outcomes.
You will be working within a supportive environment to apply your occupational therapy skills to develop and implement support plans, aimed at improving wellbeing and delivering outcomes, including utilising community assets, and ensuring that eligible needs are met.
You will be working within a managed and supportive context, applying learning to further develop capability, and professional confidence.
You will be supported with professional supervision and assessment and a workload that is appropriate to your level of professional development.
You will work effectively in partnership with other staff and voluntary agencies and have a good understanding of all the relevant health, voluntary and private services in the area.
You will strive to remain up-to-date and compliant with all relevant legislation and adhere to organisational procedures, policies, and codes of conduct as well as Health and Care Professions Council (HCPC) professional standards and the Royal College of Occupational Therapists (Professional standards for occupational therapy practice, conduct and ethics) to uphold a high-quality, seamless service.
Required experience and skills
(These will be used as the shortlisting criteria)
Key Skills:
1. Experience of working proactively as a member of the team to make an
accurate strengths-based assessment of needs and negotiate and implement
effective plans and outcomes (in line with relevant legislation), working in
partnership with carers, colleagues, and a variety of external agencies to
meet people’s outcomes.
2. Experience of applying a risk enablement approach and using evidence-based
practice.
Job Description & Person Specification

3. Experience of analysis and interpretation of people related information and
data to prioritise needs and formulate plans for intervention and service
provision.
4. Experience of contributing to safeguarding enquiries.
5. Ability to supervise and develop the capabilities of unregistered practitioners,
and to mentor and coach students and apprentices.
6. Excellent communication and interpersonal skills to interact effectively with a
range of stakeholders to provide clear advice and guidance and interventions.
7. Ability to recognise the limits of own accountability and responsibility, know
when to seek appropriate support, advice and supervision, and to prioritise
and organise work and meet agreed performance expectations.
8. Sound and accurate IT skills to ensure effective record keeping, compliant
with data protection and respecting confidentiality
Qualifications and/or experience:
• Diploma / BSc Occupational Therapy or recognised equivalent Occupational
Therapy qualification.
• Registration with Health and Care Professions Council (HCPC).
• Experience of undertaking assessments and occupational therapy.
intervention planning, implementation, and review by means of creative and
pragmatic solutions.
• Experience of working in partnership with those who access the service and
maintaining a focus on the needs and strengths of the people, and the
outcomes they want to achieve, whilst handling conflict and disagreement.
• Experience of managing risk within a risk enablement approach
• Good, up-to-date working knowledge of relevant legislation e.g., Care Act
(2014), Mental Capacity Act (2005) etc.
• Valid, full driving licence.

Job Title : SEN Funding Systems Support Officer (SO2)
Job Category : Education
Location : Lambeth Town Hall, London Borough of Lambeth
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £21.92

TO START ASAP!

To deliver a highly effective finance service that enables the SEND Service to deliver outcomes. Operating efficiently, using existing and new processes and procedures to assist in improving and delivery of service. ? Support the SEND QA Manager by facilitating and maintaining accurate budget monitoring data working closely with finance and using the Oracle Planning & Budgeting tool for the purpose of revenue budget monitoring. Ensuring that SEN pupil placement and funding information for all Lambeth SEN pupils’ remains accurate and up to date. ? To be responsible for the effective management of funding/payments for service providers, including schools, parents and independent providers.
Key Knowledge
K1 - Detailed knowledge of recent legislation related to Statutory Assessments of SEN.

K2 - Knowledge of school based systems and policies.

K3 - Knowledge of issues relating to pupils with SEN.

K4 - Knowledge and understanding of the necessity of financial control.

Relevant Experience
E1 - Demonstrable experience of working in an educational environment with children of school age and their families.

E2 - Experience of working in a multi - ethnic environment.

E3 - Experience of working and liaising with other agencies in a multi disciplinary setting.

E4 - Experience of maintaining manual and computerised databases.

E5 - Experience of establishing and monitoring procedures relating to Statements / EHC Plans of SEN.

Job title: Kennels / Transport Officer (SC4) - Facilities & Environment
Job Category : Facilities & Environment
Location : Argall Ave, Leyton, E10 7AS, London Borough of Waltham Forest
Hours Per Week : 36
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £12.25 per hour

Kennel/ Transport Officer

Successful candidates will be responsible for caring and good health of all dogs in Council facilities, collecting, accepting dogs into facility as well as arranging for and carrying out the removal out of the facility.

Requirements:
Driving licence
Own transport
Experience of working in kennels environment in all weathers
Experience in handling of aggressive and dangerous dogs
Working knowledge of the Animal Welfare Act
Working knowledge of the Dangerous Dogs Act
Ability to work with minimum supervision

Duties: (including but not limited to)
Making sure that dogs are in good health and properly cared for whilst in kennels and being transported
Animal Welfare
Cleanliness of kennels
Awareness of reportable or communicable disease
Transportation of dogs
Dealing with member of the public
Dealing with confrontation
Reporting defect to vehicle and equipment
Work shift pattern, working outside normal hours including evenings and weekend, flexibility to change shift according to service requirements.

Job Category : Environmental Services
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time :09:00
End Time : 17:00
Salary: £25.06
36 hours per week, min 2/3 days in office at Tooley Street. Must have in-depth knowledge and experience of the Licensing Act 2003, Gambling Act 2005 and other licensing regime applications and processes. May be required to work outside normal working hours to meet service needs (incl evenings/weekends), and undertake compliance and enforcement work (inspections, evidence gathering, prep prosecution papers, witness statements)

Job Category : Social Care & Health Non-Qualified (Kingston & Richmond)
Location : 44 York Street, Achieving for Children
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £26.00
The position will hold both court orders and court of court work , undertake assessments, write reports . also will complete single assessments if the child is deemed to meet threshold for a section 17 assessment.

The worker MUST have YJS caseworker experience.

About you: our role specification
Qualifications
● Educated at level 4 or above professional qualification in a relevant discipline (e.g Children and Youth, Social Care, Probation )
● Evidence of continuing professional development within Youth Justice
Skills and experience
● Experience of working with children, young people and families with offending behaviour
● Ability to work restoratively with all children, young people and victims of crime in line with the
service restorative approach principles and standards
● Experience of effective management of a caseload of young people in accordance with local
policies/procedure and Youth Justice National Standards, and accurate recording.
● Ability to write clear and concise court reports, bail packages, panel reports
● Skilled at undertaking timely, high quality, robust assessments (AssetPlus) and plans.
● Experience of effective partnership working and working within a multidisciplinary team.
● Experience and understanding of how Courts work and of relevant Youth Justice legislation,
including sentencing and bail/remand.
● Experience of risk management, public protection and safeguarding in the context of youth
offending and contextual safeguarding.
● Experience of delivering effective interventions that reduce risk, reduce likelihood of reoffending
and maximise positive outcomes for young people.
● Good knowledge and understanding of the Youth Justice landscape, including best practice in
regard to Good Lives Model, Desistance Theory, Trauma Informed Practice and Transitions
● Knowledge or keen interest in specific areas of offending such as harmful sexual behaviour, knife crime, county lines and national referral mechanism or children harming in the home.
Personal attributes
● A passion to demonstrate and promote our values (Trust, Respect and Empower) through professional behaviours and relationships with all stakeholders.
● To deliver Achieving for Childrenʼs vision, mission and values to support children and young people to live safe, happy, healthy and successful lives.
● Good organisational abilities including: time management, problem-solving and prioritisation.
● Able to work flexibly and independently with a commitment to the organisation culture.
● Personal determination, drive, energy and ambition to overcome obstacles, achieve challenging
objectives, celebrate success and deliver excellent outcomes for children. Taking a strength
based approach to managing situations.
● Commitment to collaborative working within Achieving for Children and across organisational
boundaries in the best interests of children and families.
● Good communication and interpersonal skills that are open, honest, persuasive and pragmatic,
including ability to negotiate and influence.

Job Category :Housing
Location : Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time :17:00
Salary: £19.11

The role will be in the office, but can be negotiated ·
Negotiate arrangements with tenants ·
Support vulnerable tenants ·
Escalate cases through the escalation process ·
Contact tenants via phone, e-mail and letter ·
Visit tenants in their home for support and try and establish engagement



• To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.

• Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.

• To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction.

• To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council’s interests and providing a professional and responsive service.

• To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies.

• To ensuring the Council’s reputation is protected and enhanced through a high quality, professional income collection service.




Knowledge, including educational qualifications:

Educated to ‘O’ level/GCSE standard or similar qualification.
Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
Knowledge of computerised rental management systems.
Understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism and other forms of negative discrimination through the Council’s policies and procedures.
Understanding of and compliance with the Council's Health & Safety Policy.

Experience:
Experience in a customer facing role, ideally in a social housing or income collection.
Experienced in the application of housing income collection procedures and policies.
Experience of working in a performance management environment and experienced in the development and meeting of personal and team performance targets


Aptitudes, Skills & Competencies:
Ability to communicate effectively, both orally and in writing.
Ability to understand, apply and effectively use legal processes.
Negotiation and problem-solving skills
Ability to use prepare and organise data for spreadsheets, manage and present numerical data
Ability to draft correspondence, information and reports
Effective numeracy skills.