Total 19 Manager level Health / Beauty / Fitness job vacancies in Fort Worth - Main

The incumbent in this position is responsible for all areas of canteen operations relating to retail, food, vending, sales, merchandising, accountability, misc. service of the canteen located in Fort Wayne, IN. The incumbent is responsible for a full range of personnel management, administrative controls, reviews, & processes relative to canteen operations. e.g., POGs, RPOS, inventory controls, stock schedules, food safety, sanitation, promotional programs, etc. The incumbent is responsible for attaining financial goals & implementing program objectives as established by VCSCO and/or Region Manager.

• Assists the Fitness Facility Manager in the overall management and operation of a fitness facility; leads and or supervises the operation during second shift of program operations and in the absence of the Fitness Manager.
• Assist in the publicizing sports facilities, programs and events by drafting articles for local newspapers and as instructed by supervisor coordinates with marketing for posters, flyers and other promotional material.
• Oversees the inventory of property; fitness equipment condition; tracks maintenance and repair or replacement as appropriate.
• Instructs customers and monitors proper usage of equipment, as needed.

Position Summary: 

The Registered Nurse Non-Certified Case Manager works with physicians and multidisciplinary team members to develop a plan of care for assigned patients. Ensures patient is progressing towards desired outcomes by monitoring care through assessments and/or patient records. Identifies and resolves barriers that hinder effective patient care. Actively involved in discharge planning process.

Minimum Qualifications:

• Montana Licensure (Registered Nurse)
• American Heart Association BLS
• Minimum of 2 years of nursing experience
• Preferred: Bachelor’s Degree in Nursing
• Preferred: 2 years of acute care hospital experience as a case manager

Essential Job Functions:

• Completes comprehensive assessments of members per regulated timelines and determines who may qualify for case management based on clinical judgment, changes in member's health or psychosocial wellness, and triggers identified in the assessment.
• Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals and member's support network to address the member needs and goals.
• Performs ongoing monitoring of the care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Maintains ongoing member case load for regular outreach and management.
• Promotes integration of services for members including behavioral health care and long term services and supports/home and community to enhance the continuity of care for members.

Knowledge, Skills and Abilities

•  Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Strong interpersonal, verbal and written communication skills
• Exercises tact, discretion, sensitivity and maintains confidentiality

• Computer applications, MS Office, EMR, internet applications and standard office equipment
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Strong emotional intelligence, interpersonal and teamwork skills

Position Summary: 

The Registered Nurse Non-Certified Case Manager works with physicians and multidisciplinary team members to develop a plan of care for assigned patients. Ensures patient is progressing towards desired outcomes by monitoring care through assessments and/or patient records. Identifies and resolves barriers that hinder effective patient care. Actively involved in discharge planning process.

Minimum Qualifications:

• Montana Licensure (Registered Nurse)
• American Heart Association BLS
• Minimum of 2 years of nursing experience
• Preferred: Bachelor’s Degree in Nursing
• Preferred: 2 years of acute care hospital experience as a case manager

Essential Job Functions:

• Completes comprehensive assessments of members per regulated timelines and determines who may qualify for case management based on clinical judgment, changes in member's health or psychosocial wellness, and triggers identified in the assessment.
• Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals and member's support network to address the member needs and goals.
• Performs ongoing monitoring of the care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Maintains ongoing member case load for regular outreach and management.
• Promotes integration of services for members including behavioral health care and long term services and supports/home and community to enhance the continuity of care for members.

Knowledge, Skills and Abilities

•  Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Strong interpersonal, verbal and written communication skills
• Exercises tact, discretion, sensitivity and maintains confidentiality

• Computer applications, MS Office, EMR, internet applications and standard office equipment
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Strong emotional intelligence, interpersonal and teamwork skills

Position Summary:  

The System Manager of Clinical and Operations Resource Management oversees organizational patient flow and supports the hospital's patient flow objectives, as they relate to patient placement assignments, customer service and capacity optimization.  Oversight and accountability for the daily operations of the Central Staffing Office (CSO), Access Center (AC) RN Team, Ambulatory / Procedural / Hospital Float Pool, and House Supervisor (HS) RN Team.  Ensures efficient and effective orientation for all HS, AC, and CSO staff, and facilitates utilization of all inpatient unit-staffing activities.  Able to perform all duties of CSO, AC, and HS staff. Provides support to and works closely with the Nursing Clinical Operations Mangers for monitoring and improving operating efficiency and financial performance.

Qualifications:

• Bachelor’s degree in nursing or related field
• Current Montana Licensure (Registered Nurse)
• American Heart Association BLS
• American Heart Association ACLS (within 1 year)
• American Heart Association PALS (within 1 year)
• Five (5) years relevant clinical RN experience in acute care medical/surgical/critical care nursing
• Preferred: Two (2) years of demonstrated management experience in hospital operations or a clinical department is preferred
• Preferred: Recent experience in phone triage, phone processing, discharge planning, or case management
• Preferred: MSN

Essential Job Functions:

• Assists Director with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements.
• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization.
• Coordinates and oversees the organization-wide departmental services.  Continuously assesses, measures and improves departmental performance.
• Demonstrates responsible management of all departmental resources.
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional needs are met.
• Leads, teaches, inspires, helps and consistently demonstrates healthcare system behavioral standards.

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality

• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Ability to work varied shifts

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The System Manager of Patient Financial Services is responsible for assisting other leaders and supervisors with planning, directing, organizing,  monitoring and staffing the department subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the executive team. Supports Patient Financial Services supervisors in maintaining team discipline for all elements of established standard processes (work management, tools, team briefings, metrics tracking and prompt resolution of issues, problems and opportunities).   Directs and coordinates all functions of Patient Financial Services that relate to billing and payment activities for Bozeman Health and all related entities. Researches and creates education for all department functions regarding billing and payment related issues. Educates, reports, and provides information to organization regarding billing and payment progress.  

Minimum Qualifications:

• Bachelor's degree in business-related field or the equivalent of five successful years’ business experience
• Three (3) years of experience prior experience in healthcare administration, revenue cycle, or management of accounts receivable
• Five years of managerial experience
• Knowledge of electronic healthcare payment transactions
• Prior experience with Epic
• Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, and Swing Bed Billing
• Preferred: Master’s degree in healthcare administration or business administration or related field.
• Preferred: Prior Patient Finance Services management experience

Essential Job Functions:

• Ensure the accurate development and submission of claims to support reimbursement, including timely filing requirements
• Monitor PFS billing and payment key performance indicators, i.e. collection rates, denial rates, clean claim rates, accounts receivable days, candidate for billing, undistributed payments, credit balances, and unposted payments
• Develop reports/dashboards to summarize billing and payment trends to the applicable committees, work groups, and department leaders
• Analyze, track, and trend payer reimbursement  behavior and collaborate with payers to mitigate underpayments and facilitate timely reimbursement
• Conduct research regarding billing denials as directed
• Maintain knowledge of State and Federal Regulations including, Medicare Conditions of Participation, Medicare Billing and Reimbursement regulations, Commercial payor billing rules, and Bozeman Health Payer Contracts
• Assists Director with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements
• Collaborates with the director to ensure a departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization and best practices
• Coordinates and oversees the organization-wide departmental services.  Continuously assesses, measures and improves departmental performance through mutually agreed upon and already approved metrics for success
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional needs are met
• Assesses current staffing model to determine if billing and payment functions are resourced appropriately
• Leads, teaches, inspires, helps and consistently demonstrates hospital healthcare system standards

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to escalate issues to director and provide possible issue resolution
• Ability to work in a fast-paced environment
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.Ability to work varied shifts

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The System Manager of Revenue Integrity (RI) is responsible for assisting with planning, directing, organizing, monitoring, and staffing departmental services subject to policies, budgets, objectives, and directives mandated by regulatory agencies, DNV and the executive team.  Supports the revenue for the health system, through maintaining a compliant and defensible ChargeMaster (CDM), claim integrity and charge reconciliation program. Provides department and organizational training and education to promote the overall integrity of the CDM program. Works closely and collaboratively with all revenue cycle functions, HIM, IT, compliance, finance, and clinical departments. Research, develop, and conduct training regarding RI related issues.

Minimum Qualifications:

• Bachelor’s degree in business related field, accounting, or equivalent of five successful years’ related experience
• Three (3) years of experience in ChargeMaster role, or Healthcare Charge Equivalent
• Five years of managerial experience
• Prior experience with Epic
• Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, Swing Bed Billing, and Payor Enrollment
• Working knowledge of Coding and Payment Classification Systems, i.e. ICD-10, HCPCs, CPT, OPPS, IPPS, MPFS
• Preferred: Coding Certificate; Certified Provider Credentialing Specialist (CPCS)
• Preferred: Master’s degree in healthcare administration or business administration or related field.
• Preferred: Five years’ experience in Charge Master role

Essential Job Functions:

• Provides Leadership to RI operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and organizational requirements
• Ensures the accurate development and submission of claims to support reimbursement, including timely filing requirements in collaboration with applicable leaders
• Monitors RI key performance indicators, i.e. specific candidate for billing, revenue guardian edits, charge related edits, accounts receivable days, and applicable WQs
• Develops and analyzes reports/dashboards to summarize RI and charge related trends to applicable committees, work groups and department leaders
• Collaborates with the system director to ensure a departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization and budget goals
• Facilitates an accurate and timely CDM update as required by annual CPT and BH budget requirements, i.e. price increase in collaboration with IT
• Creates and maintains accurate fee schedules, i.e. client billing, professional billing, hospital billing
• Establishes internal quality monitoring program of the CDM to include external reviews and internal monitoring including the development of a plan to address opportunities identified
• Facilitates the request to make changes or updates to the CDM and ensures the accurate processing of such requests
• Maintains RI third-party applications in partnership with IT
• Oversees and facilitates the Revenue Reconciliation program for BH, including departmental education and accountability, chairs the Revenue Reconciliation Committee
• Oversees the payor enrollment function to ensure timely enrollment to reduce gaps in payor reimbursement, i.e. facility and individual provider enrollment
• Collaborates with medical staff office, human resources, and applicable operational leaders to support the payor enrollment function
• Coordinates and oversees the organization-wide departmental services.  Continuously assesses, measures and improves departmental performance
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional needs are met
• Assesses current staffing model to determine if the function is resourced appropriately
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Demonstrates ability to escalate issues to system director and provide solutions to issues as they arise
• Ability to work in a fast-paced environment
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Intermediate level MS Excel skills
• Ability to work varied shifts

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The System Manager of Customer Service is responsible for planning, directing, organizing, monitoring and staffing subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the executive team.  Supports the customer service function including the financial assistance program in maintaining team discipline for all elements of established standard processes and update or create as needed (work management, tools, team briefings, metrics tracking and prompt resolution of issues, problems and opportunities). Directs and coordinates all functions of customer service.  Conducts research and education for the customer service functions. Educates, reports and provides information to organization regarding collections, financial assistance, and the customer service function.

Minimum Qualifications:

• Bachelor’s degree in Business or Accounting; equivalent combination of education and experience considered.
• Three (3) years of experience in customer service in healthcare billing, financial assistance programs, admitting, and collections
• Five years of management experience
• Preferred: Master’s degree in healthcare administration or business administration or related field.
• Preferred: Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, and Swing Bed Billing

Essential Job Functions:

• Collaborates with the System Director of Revenue Cycle with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and organizational requirements, ultimately providing best in class customer service
• Assesses current state for gaps in becoming a best in class customer service team and refines communication to provide clear, concise and straightforward information including website patient facing information
• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies and procedures, which reflect the mission of the organization
• Supports and ensures compliance with all applicable collection laws and regulations, i.e.Fair Debt Collection Practices Act, and Financial Assistance Policy (501r regulations)
• Facilitates the implementation and consistent application of BH’s Financial Assistance (Charity Care) policy to include annual updates to the Amounts Generally Billed, patient notification, application process, eligibility criteria, community notification, and related forms
• Develops reports/dashboards to summarize collection and Charity Care trends to applicable committees, workgroups and department leaders as applicable
• Maintain knowledge of State and Federal Regulations including, Medicare Conditions of Participation, Medicare Billing and Reimbursement regulations, Commercial payor billing rules, Bozeman Health Payer Contracts, and ICD 10 and HCPCs coding classification systems
• Monitors customer service key performance indicators, i.e. collection rates, self-pay AR, MyChart collections and autopayment enrollment
• Analyze customer service and collection reports/dashboard to identify opportunities for improve and develop performance improvement plan
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional and training needs are met
• Represents customer service and collection functions throughout the organization and is the primary contact for pertinent organizational questions or inquiries
• Collaborates with System Director and Compliance Officer to develop and revise required training guides, customer service playbook, and policies/procedures as needed.
• Responsible for Verge cases assigned to customer service and works collaboratively with patient relations/risk management to resolve cases.
• Identifies trends in customer complaints and develops plan to prevent and mitigate
• Demonstrates ability to handle escalated customer concerns and resolves concerns in a timely, compassionate fashion.
• Develops plan to improve efficiencies in all areas of responsibility
• Acts as a liaison between organization and collection agencies and other vendors as needed
• Represent Bozeman Health on any legal collection cases that end up being reviewed in court
• Supports organizational data requests for audits, questionnaires, reports etc
• Assesses current staffing model and work assignments to ensure the department is adequately resourced
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a fast-paced environment
• Ability to escalate issues to director and provide possible issue resolution
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Ability to work varied shifts

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon! As a Brand Manager you will develop and collaborate within the larger Cataract and cross functional teams.  You will manage financials with a balanced approach for top and bottom line within assigned product portfolio in Fort Worth, TX!

MAJOR ACCOUNTABILITIES

• Develop marketing strategies, programs/campaigns & ready-to-use promotional materials (physical and digital content): in partnership with Global Marketing for new Product Launches and independently for established in-line products
• Provide marketing plan direction, guidance, and oversight to ensure best-in-class marketing execution (for new product launches & established in- line products), cross-market consistency (where appropriate), and maximum marketing ROI (by minimizing duplication and maximizing impact), including Medical Affairs plans, scientific evidence, and podium presence
• Coordinate all US brand marketing initiatives that will help achieve the annual and intermediate-term sales and market share objectives
• Provide strategic input for Medical/Economic Evidence and publication plans as member of world-wide Medical Evidence Teams
• Regularly update campaign materials and promotional assets as Alcon and competitor market presence evolves and customer needs/preferences change
• Synthesize and share best practices (e.g. lessons learned new product launch lead markets, etc.) creating a cycle of continuous improvement in marketing execution and application of novel channel innovations across the US Surgical business
• Establish Commercial KPIs and track performance with discipline
• Provide International input into “upstream” Global franchise strategy to ensure innovation programs (internal R&D and external L&A/partnerships) meet US needs

KEY PERFORMANCE INDICATORS

• Achieving annual sales, market share, and budget targets for respective product line in US
• Completeness & timely delivery of all marketing materials, plans, programs & toolkit

EXPERIENCE & COMPETENCIES

• Critical experience:  Experience leading/executing Digital Health strategy, SaaS solutions in health care and/or related Professional Services
• Familiar with entire Software Development Life Cycle (SDLC), Agile Development, DevOps, and Scrum
• Track-record of successful, new product launches
• Capability to work in a complex global framework, including strong stakeholder experience and ability to lead cross functional teams in a fast-paced and high-demand environment
• Demonstrated strong long-term strategic thinking and planning for business success. Ability to bring innovative thinking, challenging status quo and managing the ambiguity

Key Requirements/Minimum Qualifications:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs;Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs) 
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience 
• Work hours: Full time
• Travel Requirements: 20%
• Relocation assistance: Yes
• Sponsorship available: No

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

Position Summary: 

The Project Management Lead is responsible for successful intake, screening, scoping and tracking of enterprise projects that support strategy implementation and operational effectiveness. Collaborates with leaders and other project managers across the organization to facilitate prioritization, alignment and scheduling of projects. Supports and advises operational leaders serving as project managers and works to increase project management competencies across Bozeman Health. Responsible for successful planning, implementation and completion of some key strategic projects, ensuring accomplishment of business needs and delivery of projects on time and within budget. Provides the Executive Team and other leaders with consistent, timely reports on aggregate project status.

Minimum Qualifications:

• Bachelor’s Degree in business, project management, healthcare management or related
• Project Manager Professional (PMP) Certification
• 3-5 years of project management experience
• Experience driving major change efforts through a complex organization

Essential Job Functions:

• Evaluates project requests and facilitates additional analyses as needed. Works with project requestors to develop project charters to clarify objectives, scope, benefits and deliverables and to determine timeframe, funding limitations, procedures for accomplishing project, staffing requirements and allotment of available business segment resources to various phases of project.
• Supports and facilitates the Project Scoping Committee to align, prioritize, schedule and monitor progress of key enterprise-wide projects and make recommendations to the Executive Team when re-prioritization of projects is needed.
• Communicates with project requestors and leaders to inform them of prioritization and approval decisions.
• Serves as liaison to other project managers to ensure alignment, collaboration and stewardship of Bozeman Health resources.
• Provides leadership and is accountable for the successful completion and results of key assigned strategic projects. 
• Develops, maintains and provides training on project management tools to support project implementation across Bozeman Health.
• Confers with project participants to provide technical advice and to manage identification and problem resolution. 

Knowledge, Skills and Abilities

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
• Exercises tact, discretion, sensitivity, and maintains confidentiality
• Performs essential job functions successfully in a busy and stressful environment
• Learns current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines
• Works varied shifts as scheduled and/or needed

Job Description:

Essential Job Functions: 

Knowledge, Skills, and Abilities:

Experience and Education Qualifications:

Supervisory Requirements:

Employment Requirements:

Physical Requirements:

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon as a Senior Digital Product Manager focusing on Engineering and Support experience within the Digital Health Technology Foundational services organization. As we accelerate design and development of new and innovative digital health products at Alcon, a dedicated product manager focusing on software engineering and support experience for the engineer persona is critical for aligning product development with the needs of engineering teams, optimizing processes, enhancing user experience, providing effective support, and fostering continuous improvement. In this role, you will oversee the standardization of DevOps practices, adoption of leading-edge software tools, and drive process improvements for production support metrics and SLAs as new digital health products are deployed to our customers. This role requires strong collaboration and communication with various cross-functional teams including Digital Health Product/Engineering, R&D, IT and Digital Operations, in support of Alcon’s Global Digital Transformation. This will be in our Fort Worth, Texas office and a typical day will include:

• Develop and implement a comprehensive strategy and roadmap for engineering and support experience across all Digital Health Foundational Services, integrating DevOps practices and leading-edge software tools adoption.
• Work closely with engineering teams to standardize DevOps practices, identify and adopt cutting-edge software tools, and ensure the delivery of high-quality, scalable, and secure Digital Health Foundational Services.
• Lead efforts to improve the customer support experience, including process improvements, revamping L3/L4 production support metrics and SLAs, to ensure timely and effective resolution of customer issues for newly deployed digital health products.
• Collaborate with Digital Health, R&D, IT and regional/service teams to prioritize features, enhancements, and bug fixes based on customer feedback, business impact, and technical feasibility.
• Communicate regularly with stakeholders, including executive leadership, to provide updates on the status of engineering and support initiatives, key metrics, and strategic direction.
• Define and track key performance indicators (KPIs) related to engineering and support experience, analyze data to find opportunities for improvement, and drive continuous optimization efforts.
• Perform regular product demos with the larger cross-functional team.
• Stay current with the latest trends in digital health and modern Software engineering tools and practices

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school+15 yrs; Assoc.+11 yrs; M.S.+4 yrs; PhD+3 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 7 years of related experience

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
• Travel Requirements: 10%
• Relocation assistance: Yes
• Sponsorship available: No

#LI-DNI

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Work Schedule:

Full Time Day Shift

#GR8 Other

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application. 
• You can only apply one time to a job requisition. 
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

Job Category:

Organization:

Location/s:

Job Title:

Job Summary:

Education & Experience

The University of Mississippi Medical Center adheres to the principle of equal educational and employment opportunity without regard to race, creed, sex, color, religion, marital status, sexual orientation, age, national origin, disability or veteran status. This policy extends to all programs and activities supported by the Medical Center. Under the provisions of Title IX of the Educational Amendments of 1972, the University of Mississippi at the Medical Center does not discriminate on the basis of sex in its educational programs or activities with respect to admissions or employment.

Knowledge, Skills & Abilities

N/A

Time Type:

FLSA Designation/Job Exempt:

Pay Class:

FTE %:

Work Shift:

Benefits Eligibility:

Grant Funded:

Job Posting Date:

Job Closing Date (open until filled if no date specified):

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application. 
• You can only apply one time to a job requisition. 
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

Job Category:

Organization:

Location/s:

Job Title:

Job Summary:

Education & Experience

Bachelor's degree in applicable job-related field and four (4) years of project manager experience or equivalent combination of project manager education/experience.

CERTIFICATIONS, LICENSES OR REGISTRATION REQUIRED:  NA

Knowledge, Skills & Abilities

Knowledge of project management processes. Skill in the use of personal computers and related software applications.  Verbal and written communication skills.  Interpersonal skills to interact with a wide range of constituencies.  Ability to present information and respond to inquiries.  Ability to clarify project objective, goals, and the roles and responsibilities of participants.  Ability to organize and manage resources.

Responsibilities

• Manages the day-to-day operational aspects of a project and scope. Works with client to identify project objectives and establish project parameters, budgets, deliverables, and deadlines.
• Develops project plans and cost projections and makes revisions as appropriate; identifies and allocates resources and prioritizes tasks to ensure objectives are met.
• Aligns project activities with organizational objectives; ensures project outcomes equate to organizational success.
• Coordinates the development of policies and procedures to meet project requirements.
• Interfaces with relevant parties to resolve problems, maintain progress, and maintain mutual interaction of respected parties to reduce the risk of failure and ensure success of project.
• Informs management of key activities and makes periodic progress reports; maintains and ensures accuracy of project documents and reports.
• The duties listed are general in nature and are examples of duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.  Management retains the right to add or change duties at any time.

Physical and Environmental Demands
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 50 pounds, occasional climbing, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

FLSA Designation/Job Exempt:

Pay Class:

FTE %:

Work Shift:

Benefits Eligibility:

Grant Funded:

Job Posting Date:

Job Closing Date (open until filled if no date specified):