Total 44 Junior Executive level Health / Beauty / Fitness job vacancies in Corpus Christi, Texas

Duties include, but are not limited to:

• Reviewing for accuracy and processing Beneficiary Travel claims for the purpose of reimbursing Veterans for travel to and from VA medical appointments
• Reviewing eligibility of each Veteran before finalizing Beneficiary Travel reimbursements
• Researching payments for reimbursement when requested by Veterans, Supervisor or the Mobility Manager and coordinating with the Fiscal office when required
• Preparing data processing reports and auditing Beneficiary Travel vouchers daily batch for errors
• Transferring Beneficiary Travel voucher daily batch to Fiscal office
• Compiling and submitting daily clerk report summarizing all vouchers processed, phone calls, and customer service interactions
• Arranging all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, and/or contracted transport services
• Preparing appropriate documentation and/or scheduling for traveler according to government rates or substantial rates
• Making special arrangements per physician documentation according to traveler's medical condition and/or preference with a high priority emphasis on organ transplant patients, spinal cord injury, traumatic brain injury patients
• Documenting and preparing statistical ambulance reports to supervisor upon request for fiscal year budget
• Corresponding with ambulance service provider regarding technical problems
• Maintaining and controlling filing system in accordance with VA regulations
• When required, preparing reports for cab service to determine annual, local mobility usage
• Assuring that all appropriate VA forms are used correctly, and regulations followed.
• Determining method of payment for authorized and unauthorized ambulance claims submitted for consideration
• Receiving invoices for payment of transportation services
• Investigating authorizations, orders, and/or utilizing the Computerized Patient Record System to review medical records, forwarding for clinician review and supervisory approval and submitting all documents for payment utilizing appropriate control point for reference
• Responsible for forwarding all invoices certified for payment to Financial Management Service for processing
• Acting as liaison between vendors and FMS for invoices pending payment
• Responsible for other related duties, as assigned by HAS leadership

Major Duties as Assigned, but not limited to:

• Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA.
• Responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection.
• Promotes Veteran registration for and utilization of MyHealtheVet (MHV), an online personal health record for Veterans.
• Performs in-person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application.
• Responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
• Ensures that the patients are electronically checked in for their appointments.
• Responsible for processing first party requests and ensuring forms are complete and accurate.
• Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record.
• Captures insurance and demographic information on all Veterans, explaining VA's role in insurance reimbursement.
• Responsible for running the following reports/queries on a daily basis (not all-inclusive): Open Text Orders, Patient Care Encounter (PCE), Recall Reminder Delinquent Report, Recall Reminder Non-Compliant Report, and Consult Tracking Report.
• Receives telephone calls and visitors to the VA, (i.e., patients, families, and friends of patients) regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments.
• Schedules outpatient clinic appointments according to VHA Directive 2010-027 using Veterans Heath Information Systems and Technology Architecture (VistA) scheduling options or VistA Scheduling Enhancement (VSE).
• Must work in a multi-screen computer environment being able to use VistA and CPRS (Computerized Patient Record System) screens bilaterally.
• May be required to cross cover for other areas of the service due to patient care needs, workload demands or staff shortages.

Duties

• Serves as clerical support for the Chief Nurse (CN) of Ambulatory Care Remote sites- Nursing Service.
• The primary function of the position requires the employee to perform all clerical duties required to support the CN. The incumbent coordinates prioritization of work with the CN to assure that work is completed in a timely manner.
• Performs typing and filing, prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals or comparable items.
• Provides data entry for all programs and/or documents used or distributed by the CN, including but not limited to Vista and MS office Software.
• Prepares and distributes copies of documents and materials used by the CN including memorandums, reports of contact, cascade call list, procedure and protocol handouts utilizing MS office for windows.
• Answers telephone and personal inquiries made to the CN and provides required information and /or assistance or makes referral to the appropriate nursing staff members for assistance.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) position serves as a Consult Coordinator for Community Care. The MSA works collaboratively with other members of expanded health care teams (i.e., Patient Aligned Care Team (PACT), specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Maintains appointment schedules for Community Care.
• Communicates with Community Care providers to ensure they accept VA patients and payments.
• Prepares any required pre-appointment documents.
• Schedules the appropriate level of care and documents the schedule in the appropriate consult.
• Obtains medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care.
• Coordinates internal and external care between customers and providers.
• Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number. The patient may also present the Veterans Healthcare Identification Card (VHIC) for identification.
• Validates and updates patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
• Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients.
• Collects, scans, and updates health insurance information, serving a major role in the revenue process. The AMSA contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes Veteran registration for and utilization of My HealtheVet (MHV).
• Schedules Veteran appointments with community providers using VistA or other software scheduling options.
• Uses established business rules to schedule appointment for Veterans which includes clinic visits, consultations, and entries into the Recall Reminder system and Electronic Wait List (EWL).
• Complies with the mandatory training requirements for the outpatient scheduling processes.
• Ensures all appointments are scheduled timely and the provider and patient's desired dates are met.

• Expose intra-oral and extra-oral digital dental radiographs in accordance with accepted radiation safety standards.
• Perform teeth isolation procedures.
• Take impressions and bite registrations.
• Pour impressions to make stone and plaster models, trims models as necessary.
• Relay instructions to patients for post-treatment care.
• Instruct patients in appropriate oral hygiene methods including, but not limited to brushing and flossing techniques, care of prosthodontic appliances, post-surgery wound care, and the common causes of dental disease.
• Assist with general dentistry and specialty related dental procedures.

All duties performed will be completed under close supervision with appropriate training and competencies for assigned task

Duties include but not limited to:

• Utilizes glucose monitoring machine to receive glucose readings for veterans.
• Provides direct care for complex veterans.
• Makes observations of subtle changes in resident's condition, i.e. behavior shifts, mood, skin coloring, appetite, etc.
• Documents care given, observations and responses on appropriate tools or forms.
• Performs oral and nasopharyngeal suctioning.
• Administers complete tracheostomy care, including suctioning.
• Monitors and documents patient intake and output.
• Performs nursing procedures within scope of practice and according to policies and standard procedures to care for the veteran for such procedures but not limited to: enemas, catheterization, colostomy care, skin care simple dressing, application of braces and prosthetic devices.
• Works on small group activities with veterans/residents according to patients/veterans' treatment plan.
• Recognizes the resident's autonomy and promotes independence by means of respect, limit setting and individualized treatment. 11.Actively participates in treatment planning meetings. 12.Utilizes equipment to promote the veteran self-care, such as lift equipment, hydro sound tubs, and veteran/resident wandering system.

Duties may include but are not limited to:

• Extensive knowledge of SWS and its programs as they relate to administrative functions.
• Detailed knowledge of the organizational structure of the VA at local and higher levels, in-depth working knowledge of VA policies and regulations especially those pertaining to SWS and its Programs.
• Knowledge and ability to apply patient privacy regulations and release of information procedures.
• Knowledge of medical terminology and usages, (in general, medicine, surgical, geriatrics, hospital terms, medical abstracts, abbreviations, nursing, social work, pharmacology, aging, and home health), spelling, grammar, and composition, and ability to determine and follow required formats for VA memos and reports.
• Ability to plan effectively, set priorities, coordinate activities, have a high degree of skill in oral and written communications with a variety of people of different backgrounds and comprehension, and present a positive image of the VA to the community. This may include clerical, technical, administrative, and professional people at all levels in the medical center and community agencies.
• Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances, while displaying a high degree of interpersonal skill.
• Knowledge of the duties, priorities, commitments, policies, and program goals of SWS staff, and ability to support these with a spirit of teamwork in performing non-routine assignments. Knowledge sufficient to recognize which information is or is not relevant to the problem at hand. Ability to perform, plan and organize work in situations where numerous demands are made.
• Knowledge required to coordinate the work of the office with other stakeholders, and for recognizing the need for such coordination in various circumstances.
• Thorough knowledge of statistical and analytical processes and deductive reasoning to conduct problem and trend identification and resolution.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position. Ability to retrieve information from CPRS to assist field staff with information needs by phone.
• Skill in operation and routine maintenance of facsimile and copier machines, as well as personal computers and printers.
• Ability to identify safety issues related to patient/staff safety and acts appropriately to report unsafe conditions.
• Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques, to collect various types of factual information.
• Excellent telephone and personal interaction skills to ensure tact and diplomacy in dealing with veterans, families, high level officials, staff and other administrative and clinical departments, representatives from private and community corporations, members of service organizations and other stakeholders.
• Plans and carries out the successive steps and handles problems and deviations in the work assignment in accordance with instructions, policies, previous training or accepted practices in the occupation.
• The work includes various duties involving different and unrelated processes and methods.

Major Duties include but are not limited to:

All duties performed will be completed under close supervision with appropriate training and competencies for assigned task:

• Utilizes glucose monitoring machine to receive glucose readings for veterans
• Provides direct care for complex veterans.
• Makes observations of subtle changes in resident's condition, i.e. behavior shifts, mood, skin coloring, appetite, etc.
• Documents care given, observations and responses on appropriate tools or forms.
• Performs oral and nasopharyngeal suctioning.
• Administers complete tracheostomy care, including suctioning.
• Monitors and documents patient intake and output.
• Performs nursing procedures within scope of practice and according to policies and standard procedures to care for the veteran for such procedures but not limited to: enemas, catheterization, colostomy care, skin care simple dressing, application of braces and prosthetic devices.
• Works on small group activities with veterans/residents according to patients/veterans' treatment plan.
• Recognizes the resident's autonomy and promotes independence by means of respect, limit setting and individualized treatment.
• Actively participates in treatment planning meetings.
• Utilizes equipment to promote the veteran self-care, such as lift equipment, hydro sound tubs, and veteran/resident wandering system.
• Verbally provides patient information to the treatment team for inclusion in the veteran/resident's plan of care, participates in treatment team meetings for resident care planning.
• Enters information about the residents' condition in the chart, utilizing appropriate formats.
• Participates in maintaining a clean, safe environment for the patient/resident.
• Removes defective equipment, reports hazards, observes safety regulations, contributes to infection control, and utilizes proper aseptic technique in performance of duties.

As a nursing assistant, you serve as a member of the nursing team, performing a variety of nursing assignments in the outpatient clinical setting. This position requires the Nursing Assistant to perform such tasks as recording vital signs, doing EKGs, blood glucose monitoring and administering care to patients. The Nursing Assistant also provides support to providers and nurses in the performance of personal care and assisting with diagnostic examinations. The Nursing Assistant requires excellent customer service and communication skills when dealing with the veterans, their family and co-workers. Tasks include:

Maintaining unit flow in busy, high-volume environment by ensuring equipment is clean/sterile and in working order; exam/procedure rooms are clean, stocked and set-up, providing timely turnover of exam/procedure rooms to facilitate providers/clinic staying on time. The Nursing Assistant assists providers and other nursing staff with minor procedures. The Nursing Assistant will monitor for expiring medication/supplies. Assist with repeat blood pressures, patient admissions and transfers, general transporting of patients, lab and pharmacy running for clinic. The Nursing Assistant will be entering information into the patients' electronic records or charts using standard medical terminology for the human body, physical and emotional reactions, nursing care, and contraindications to medications, etc. The Nursing Assistant will foster/support a learning environment by participation in the orientation of new employees, providing feedback as appropriate and seeking opportunities for self-improvement. Must have basic computer skills to perform daily tasks. The Nursing Assistant will be required to monitor patients who are disoriented and in need of constant direction. You will be required to work as a team in improving patient care. You will be required to perform other related duties as assigned. This position reports directly to the Nurse Manager of the Surgical Specialty Clinics.

Clinical Skills
1. Completes all care assignments in a safe and timely manner
2. Actively participates in unit level quality improvement activities and attends huddles, team meetings, and assigned committees.
3. Completes applicable documentation per policy to include but not limited to Intake/Output, daily weights, vital signs, pain score, hourly rounding, blood glucose testing with accurate comment for notification.
4. Uses the appropriate equipment for safe patient handling to include but not limited to: SCDs, bladder scanner, Bucks tractions, lift equipment, CPM, glucometer to include maintenance of quality controls as applicable.

Emergency Intervention:
1. Is able to apply knowledge of effective verbal interactions and preventative tactics, such as the use of the least restrictive environment, when confronted by aggressive, potentially assaultive, disruptive, confused and elopement risk patients.
2. Is able to utilize knowledge of physical, social, and emotional factors when assisting with patient care.

Patient Education and Planned Activities:1
1. Applies knowledge of human behavior and the various degrees of physical and mental impairment, is able to reinforce patient/family teaching provided by the registered nurse.

Assessment and Communication:
1. Is able to recognize patient care management difficulties or problems and brings their finding to the attention of the registered nurse.
2. Is able to communicate with patients and families in a calming, reassuring, and supportive manner.

Interpersonal Relationships:
1. Establishes therapeutic relationships with patients and all members of the Interdisciplinary Team.
2. Maintains courtesy during telephone and direct verbal interactions with patients, families, visitors, coworkers, and supervisors.

Fire and Safety/Infection Control:
1. Maintains a safe work environment and has knowledge of Safety and Infection Control Guidelines.
2. Utilizes proper body mechanics, encourages others to do so, and includes participates during unit In-service and Patient Care Conferences.

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

Work Schedule: Monday-Friday 0730-1600
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 00000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. His/her work also impacts processes, action plans, monitoring, and reporting. Failure to perform these duties properly could result in the veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled. The lack of coordination provided by this employee could negatively impact upon clinical and/or administrative functions. A large part of the duties of a Clinical Support Section employee is acting as a receptionist at the clinic, either face-to-face or telephonically, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day- to-day operations. The work is mostly sedentary and is performed in various outpatient clinic or office settings responsible for treating patients with a wide variety of medical problems. The performance of daily rounds to the assigned clinic areas is required. This may include frequent visits to off-site clinics to fill-in for or interact with the Clinical Support Section employees and clinical/administrative staff in these areas. May be required to work staggered shifts and/or weekend clinics in support of Advanced Clinic Access initiatives.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Available (Regularly teleworks 3 or more days per work week)
Virtual: This is not a virtual position.
Functional Statement #: 000000

Duties of this position include but are not limited to:

• Receiving and interprets requests and instructions for physical therapy procedures;
• Independently planning and implementing specialized treatment programs and applies physical therapy procedures to patients under the general supervision of a physical therapist. May carry out or oversee the work of lower graded assistants or technicians to accommodate requests;
• Completing preliminary review/examination of patient data (including medical history), compiling and organizing pertinent information, and developing/presenting a patient profile to be used in assessing patient's status;
• Assisting with or rendering a course of treatment based on the assessed needs of the patient, developing progressive types of physical therapy treatment programs within the scope of the physical therapy assessment. This may necessitate consultation with a physical therapist or physician;
• Assisting therapist in development of a comprehensive specialized treatment plan that includes long- and short-term goals. Persuades and motivates veterans and family members to participate in treatment plans and comply with indicated regimens and post-discharge activities. Interacts with the patient and family regarding goals for treatment;
• Independently performing highly specialized and diversified treatment procedures. Utilizes the full range of modalities including heat, cold, sound, electricity, and massage. Administers active and passive therapeutic exercise. Within the scope of the physical therapy assessment, the incumbent may fit, adjust and instruct patients in use of orthoses, prostheses, and mobility appliances. Instructs, motivates, and assists patients to learn activities of daily living and improve functional activities;
• Preparing and maintaining appropriate equipment and supplies required for treatments;
• Other related duties as assigned.

Duties include but not limited to:

• Uses varied functions of multiple office automation software to produce a wide range of documents, formats, etc.
• Specific assignments require a varying number and sequence of steps and use of different functions from on assignment to another.
• Uses word processing software to create, copy, edit, store, retrieve, and print forms, memos and letters and lengthy reports; uses existing database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports; and uses graphics software to provide graphs and charts for reports and presentations.
• Assists in developing training aids for use by office members and providing them with hands-on-training.
• May create elementary macros to simplify and expedite assignments and provide instructions on their use to others in the office.
• Performs simple troubleshooting of system and/or software problems encountered by coworkers.
• Transmits and receives documents and messages electronically using personal computers or workstations that are networked or linked to other computers or workstations.
• Compose nontechnical correspondence, such as instructions on office procedures, requests for information, and letters of acknowledgment or notification.
• Consolidates and finalizes information from system and files for various reports in accordance with established reporting procedures.
• Gathers and summarizes information from files and documents for supervisor's or other staff members' use in responding to inquiries, recognizing which information is or is not relevant to the issue at hand.
• Proofreads/edits correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format.
• Screens incoming mail and electronic messages to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
• Using automated schedulers or calendars, establishes suspense dates and brings to supervisor's attention those that cannot be met by requested date or when there is a conflict.
• Reviews outgoing correspondence for procedural and grammatical accuracy, conformance with administrative requirements, and factual correctness.
• Prepared and consolidates time and attendance records.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm
Virtual: This is not a virtual position.
Position Description/PD#: Office Automation Assistant/PD08551A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

All duties performed will be completed under close supervision with appropriate training and competencies for assigned task:

1. Utilizes glucose monitoring machine to receive glucose readings for veterans.
2. Provides direct care for complex veterans.
3. Makes observations of subtle changes in resident's condition, i.e. behavior shifts, mood, skin coloring, appetite, etc.
4. Documents care given, observations and responses on appropriate tools or forms.
5. Performs oral and nasopharyngeal suctioning.
6. Administers complete tracheostomy care, including suctioning.
7. Monitors and documents patient intake and output.
8. Performs nursing procedures within scope of practice and according to policies and standard procedures to care for the veteran for such procedures but not limited to: enemas, catheterization, colostomy care, skin care simple dressing, application of braces and prosthetic devices.
9. Works on small group activities with veterans/residents according to patients/veterans' treatment plan.
10. Recognizes the resident's autonomy and promotes independence by means of respect, limit setting and individualized treatment.
11. Actively participates in treatment planning meetings.
12. Utilizes equipment to promote the veteran self-care, such as lift equipment, hydro sound tubs, and veteran/resident wandering system.
13. Verbally provides patient information to the treatment team for inclusion in the veteran/resident's plan of care, participates in treatment team meetings for resident care planning.
14. Enters information about the residents' condition in the chart, utilizing appropriate formats
15. Participates in maintaining a clean, safe environment for the patient/resident.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Supervisory Medical Support Assistant (MSA) duties include but are not limited to:

• Assigning and evaluating the work of subordinate MSA staff;
• Resolving complex patient issues to ensure patient services are met identifying educational or training needs of subordinate staff;
• Resolving employee issues at the Supervisory level;
• Evaluating new products, equipment, and systems to make recommendations for improved clinic operations;
• Making final decisions on hiring selections;
• Evaluating performance, and taking disciplinary actions when necessary. The incumbent is responsible for extracting and analyzing data to provide report supporting performance measures, insurance capture, workload capture to senior management. The effectiveness with which assignments are accomplished has a significant impact on the overall mission of the Mental Health Service;
• Conducting regular meetings with subordinates for discussion and resolution of work problems. Establishes new work methods and in-service training on an 'on going' basis. Schedules and encourages participation of employees in various VATVCBHCS training courses and opportunities;
• Initiating all requests for personnel action, performance appraisals, and serves on and/or chairs interview panels to conduct interview of applicants and makes recommendations to the selecting official. Works with HIMS and Quality Management staff to ensure appropriateness of Medical Records usage are in compliance with Tic standards, and Release of Information (ROI) and Privacy standards are upheld at all times.

• Responsible for implementing and maintaining Advanced Clinic Access principles;
• Stays abreast of clinic wait time issues, both length of time to appointment and actual time spent waiting for the provider;
• Functions as customer service leader in the clinic. Trains staff on customer service principles;
• Assesses patient satisfaction on a periodic basis;
• Investigates and problem solves patient care issues to include patient complaints and congressional inquiries;
• Provides orientation to new medical support assistant staff concerning administrative functioning of the clinic;
• Trouble shoots information technology issues to include use of CPRS and VISTA Imaging and hardware issues;
• Manages clinic supplies and equipment by interfacing with SPD and Biomedical Engineering;
• Maintains physical plant of the clinic by ensuring cleanliness and functionality of surroundings;
• Discusses, investigates and responds to employee grievances and dissatisfactions in order to resolve conflicts;
• Responsible for oral and written presentations at large staff meetings;
• Provide ongoing training and assistance to new and incumbent personnel regarding office polies and procedures;
• The incumbent organizes and realigns the workforce to maximize productivity by reviewing clinical profiles and work ethics for maximum utilization of clinic capacity;
• Administer the internal review, quality, and productivity initiatives for the organization;
• Generate required reports;
• Monitors no-shows to clinic and assists in appropriate disposition of such patients;
• Monitors clinic functions for quality improvement opportunities. Anticipates needed changes based on data and recommends appropriate action or suggests appropriate alternatives;
• Daily monitoring of workload capture and view alerts (VA Alerts);
• Oversight to assists providers in completing encounters and clinical reminders;
• Daily monitoring of incoming consults to ensure timely and appropriate scheduling;
• Assists providers in the discharge of patients back to Primary Care ass appropriate;
• Prepare action plans and provide recommendation for corrective action;
• Anticipates staff shortages and adjusts clinic schedule accordingly.

The Nursing Assistant is responsible for a variety of unit support duties and patient related activities. These duties are provided for patients experiencing medical or surgical or telemetry interventions for acute and / or chronic health problem The following is a list of skills and characteristics which are essential attributes for this assignment:

• Utilizes glucose monitoring machine to receive glucose readings for veterans.
• Maintains positive therapeutic relationships by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills.
• Begins to utilize observation skills for data collection, reporting and recording patient/resident observations.
• Performs aspects of nursing care to meet patient's needs.
• Notify the RN appropriately for changes in the patients monitoring condition and document in the patient's medical records.
• Completion of patient ADLs (feeding, bathing, toileting, ambulating, patient safety measures).
• Utilizing principles of proper body mechanics while caring for patients.
• Sets up patient care related equipment.
• Organizes and obtains routine supplies and equipment.
• Assist with orienting patient/family to unit routines and policies.
• Works as cooperative, courteous member of the interdisciplinary team.
• Safeguarding the patient's right to privacy by judiciously protecting information of confidential nature.
• Uses proper safety practices.
• Utilizes equipment and supplies according to procedures.
• Utilizes principles of proper body mechanics and follows procedures for use of patient care equipment to prevent injury to self or others in all settings such as utilization of lifting equipment.
• Attend and participate in team Huddles.
• Actively participate in unit/program quality improvement processes and initiatives and customer service programs.
• Engaging in-group activities such as off-station trips, reality orientation, current events and other therapeutic groups.