Total 266 Education / Training job vacancies in EDB - SG SINGAPORE

Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.

• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.

• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote work-life balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching, mentoring, and assistance as needed.

As part of the Palm Oil research team, you will play a crucial role in forecasting and analyzing key supply and demand developments to forecast palm oil prices. As a Palm Oil Market Lead, you will generate market insights and outlooks by closely analyzing data related to palm oil supply and demand. You will collaborate with our global trading team to drive strategic decisions.

The Palm Oil Market Lead role demands a keen ability to navigate and interpret complex market dynamics. The primary challenge lies in accurately forecasting supply and demand amidst fluctuating market conditions, policy changes, and global economic shifts. This requires not only strong analytical skills and attention to detail but also the ability to synthesize vast amounts of data into actionable insights. Effective communication and collaboration with local and global teams are essential to ensure timely and strategic decision-making in a highly competitive market.

This role will mainly interact with researchers, traders as well as the data science team on key projects. You will be working in a fast-paced environment with tight deadlines. 

Main Responsibilities:

• Data Management & Forecasting:
  • Maintain up-to-date and accurate supply and demand (SnD) data for palm oil, reflecting current market conditions. Compile and update all relevant data and forecast components to anticipate market trends.
• Market Analysis:
  • Stay informed on market trends, policies, and currency fluctuations affecting palm oil supply and demand. Transform this information into actionable market insights and adjust SnD outlooks accordingly.
• Global Coordination:
  • Monitor palm oil flows and demand across Asian, African, and other non-major destinations.
  • Coordinate with team members to ensure accurate adjustments for specific products.
• Communication & Reporting:
  • Effectively communicate key changes in palm oil supply and demand to research and commercial teams.
  • Synthesize and present insights to help stakeholders understand market dynamics and swing factors.
• Quantitative Modeling:
  • Collaborate with the Data Science team to enhance palm oil data analytics and processes.
  • Contribute to the development of new models and approaches to improve internal knowledge.

Experiences & Competencies:

• At least 4 years of experiences in agricultural market research (including a minimum of 2 years in Palm Research)
• Genuine interest in global economics and commodities markets
• Ability to manage data and summarizing large quantity of data into key/actionable insights
• Ability to analyze trends, data, and numbers to draw meaningful conclusions and write comprehensive reports
• Willingness to participate in field surveys to collect observations
• Know how to communicate/explain complex ideas in a simple way
• Experience working with commercial teams to design trading strategies is a plus
• Ability to work with teams in different geographical locations
• Highly organized and detail-oriented, with an attentive approach to analysis to ensure accurate assumptions and conclusions
• Good time management skills and ability to manage multiple tasks and meet deadlines
• Interpersonal skills, ability to forge relationships with colleagues and external contacts
• Self-motivated & problem-solver individual
• Ability to work within a complex and international environment
• Ability to understand the business needs & potential issues and propose innovative ideas/solutions

Technical Skills:

• Proficiency in Excel
• Experience with BI tools for analytics
• Python programming skills and command on SQL and Data visualization tools are a plus
• Strong statistical and analytical skills, with a solid understanding of data management best practices
• Good Business Intelligence awareness

Languages:

• English (Fluent)

Academics:

•  Bachelor’s Degree in Economics, Agricultural Science, Engineering, Trade or related field of study

About the team Our Search Team is responsible for building and owning one well-known app's search engine, which provides our users the best search experience. On the app's Search Team, you’ll have the opportunity to build a full-stack search engine system and combine information retrieval technology with modern machine learning methods from related fields such as NLP, Computer Vision, Multimodal, and Recommender Systems. We embrace a culture of self-direction, intellectual curiosity, openness, and problem-solving.

Responsibilities

• Optimize the searching quality to provide app's's users the best search experience

• Combine your understanding of product objectives and take full advantage of modern machine learning, NLP and Multimodal techniques to improve the search ranking algorithms, including query understanding, video understanding and various levels of result ranking.

Qualifications

• Bachelor degree or above in the field of computer science or a related technical discipline

• Must have relevant experience in search/recommendation

• Proficient coding skills and strong algorithm & data structure using C++/Python/Java

• Experience in one or more of the following areas: NLP, Ranking, Ads, Search engine, Recommender System, and Machine Learning

• Effective communication and teamwork skills.

We're committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. Our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ServiceNow is currently seeking an experienced Program Manager to scale, manage, and innovate on our Authorised Training Partner (ATPs) programs across the Asia-Pacific region. The ATP program comprises multiple sub-programs that are vital to the success and scale of our training sales and delivery organizations. Your role is critical in ensuring that ServiceNow Training and Certification is available to consumers, customers, and partners across the region through these authorised training channels.

What you get to do in this role:   

• Proactively recruit, screen, and onboard new ATPs in strategic markets, aligned to global ATP program management and regional sales, delivery, and operations team requirements.
• Set, communicate, and track clear goals for existing ATPs through consistent and effective engagement, including quarterly business reviews and ongoing sales enablement that establishes ServiceNow as a top partner for preferred ATPs.  
• Collaborate with ServiceNow’s marketing and cross-functional teams to create sales enablement content and co-selling collateral for ATPs.
• Work with the regional training Sales manager to build an accurate and predictable go-to-market model for each ATP.
• Align closely with ServiceNow sellers to develop a mutual success plan for leveraging ATPs to achieve regional sales targets.
• Provide strategic guidance on partner program design and development to evolve the ATP program in alignment with global training go-to-market strategy.
• Program maturity: Establish rigorous, automated, and scalable processes that support the ATP engagement strategy and measurement of business outcomes.
• Co-own the internal training sales enablement strategy, including consolidating and communicating training updates and information to training sellers and consultants.  
• Travel up to 20% (worldwide) per year.

At Ultimate Performance (U.P.) we are hiring Personal Trainers to join our U.P. Singapore team.

You can be as green and new to the industry as they come. Our goal would be to educate and mould you as one of the future leaders of U.P, just as we have already done with some of the Trainers who joined us as Juniors on our first Junior Training Scheme in 2012.

We are a meritocracy and only care about your ability to get the job done and your overall potential.

ATTITUDE IS EVERYTHING. Aptitude can be taught but you do need to look hard at yourself before you apply to U.P. We are not an easy company to work for because we demand that you deliver your very best performance every single time. This is the U.P. way and it is a non-negotiable quality that we are looking for.

Alongside the right attitude, to even be considered for one of our coveted positions, we are looking for individuals who can demonstrate:

• Relentless hard work.
• That you are not frightened to reflect inwards and examine your motives.
• That you seek out and continue to learn from your own mistakes.
• An investment in others.
• Ambition and persistence in your desire to better yourself.
• The ability to provide U.P. clients’ a great service and high professional standards.

So, if you are interested in a role that will allow you to:

• Work alongside some of the leading trainers in the fitness industry as a team.
• Work in a culture where results - not numbers - are the name of the game. We take care of the sales and marketing so you have the time to focus on what matters as a Trainer.
• Take part in a full education program while also being provided your own mentor.

• Have the support and guidance to build a genuine career within the fitness industry, so that you can grow into the right long-term role for you.
• Deliver personal training through our own company app, while we continue to work behind the scenes to revolutionize the technology available to you as a Trainer.
• Be pushed to never accept anything less than your very best.
• Be provided with the possibility to travel around the world.

Then hit APPLY today to be considered and discuss further with the UP team!

Starting salary: SGD $24,900 this can increase to $79,100.

OTE: SGD $24,900-$79,100.

Hours: full-time, including early mornings and late evenings in your first year of service.

Advertised earnings are reflective of the advertised U.P. location’s OTEs for Junior Trainer roles in the local currency, dependent on the Junior level offered if successful.

U.P. does not provide Personal Trainer qualifications and so requires all applicants to have already attained their Level 3 Diploma in Personal Training, or equivalent qualification.

Please note that all U.P. Trainers need a valid right to work, therefore we ask queries around this within the application process to determine whether sponsorship consideration is required by Ultimate Performance. It poses no potential limitation to your application.

Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application. You can find out more about how we use your data during our recruitment process here: https://ultimateperformance.com/terms-conditions

We have been made aware of fraudulent entities around the world claiming to represent Ultimate Performance. We will never request your bank details within an application or request an exchange of money to apply for a role at U.P. If you see a role advertised for Ultimate Performance requesting payment or to provide bank details then please DO NOT apply via that channel. Please do not hesitate to contact us directly if you have any concerns.

As a Lead ML Engineer, you will play a leading role in operationalizing ML Models developed by Client data scientists. You will serve as the focal point for ML model refactoring, optimization, containerization, deployment, and quality monitoring. Your main responsibilities will include:

• Conduct reviews for compliance of the ML models in accordance with overall platform governance principles such as versioning, data / model lineage, code best practices and provide feedback to data scientists for potential improvements
• Develop pipelines for continuous operation, feedback and monitoring of ML models leveraging best practices from the CI/CD vertical within the MLOps domain. This can include monitoring for data drift, triggering model retraining and setting up rollbacks.
• Optimize AI development environments (development, testing, production) for usability, reliability and performance.
• Have a strong relationship with the infrastructure and application development team in order to understand the best method of integrating the ML model into enterprise applications (e.g., transforming resulting models into APIs).
• Work with data engineers to ensure data storage (data warehouses or data lakes) and data pipelines feeding these repositories and the ML feature or data stores are working as intended.
• Evaluate open-source and AI/ML platforms and tools for feasibility of usage and integration from an infrastructure perspective. This also involves staying updated about the newest developments, patches and upgrades to the ML platforms in use by the data science teams.

Technical Skills

• At least 10 years of experience as a ML Engineer, working with Python, ML libraries, and large-scale data processing framework.
• Advance proficiency in Python used both for ML and automation tasks.
• Experience in working with ML libraries such as Panda, NumPy, H2O, or TensorFlow.
• Experience in working with large-scale data processing framework, such as Hadoop, Spark, or Dask.
• Knowledge of OpenShift / Kubernetes is a must-have.
• Good knowledge of Bash and Unix/Linux command-line toolkit is a must-have.
• Hands on experience building CI/CD pipelines orchestration by Jenkins, GitLab CI, GitHub Actions or similar tools is a must-have.
• Knowledge in the operationalization of Data Science projects (MLOps) using at least one of the popular frameworks or platforms (e.g., Kubeflow, AWS Sagemaker, Google AI Platform, Azure Machine Learning, DataRobot, Dataiku, H2O, or DKube).
• Knowledge of Workflow Orchestrator, such as Airflow or Ctrl-M.
• Knowledge of Logging and Monitoring tools, such as Splunk and Geneos.
• Experience in defining the processes, standards, frameworks, prototypes and toolsets in support of AI and ML development, monitoring, testing and operationalization.
• Experience in ML operationalization and orchestration (MLOps) tools, techniques and platforms. This includes scaling delivery of models, managing and governing ML Models, and managing and scaling AI platforms.
• Knowledge of cloud platforms (e.g. AWS, GCP) would be an advantage.

We are growing! We are currently looking to hire a Training Project Manager for our Academy in Singapore.

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:
You will join a dynamic and fast-paced environment and work closely with the Academy team to handle our company's ongoing projects. You will be working with your team members to ensure that all project requirements, deadlines, and schedules are on track.

Key Responsibilities:

The following will vary and be influenced by project, but in principle it will apply to most projects:

Client:

• Responsible for maintaining and developing a portfolio (luxury brands) by understanding their current situation and challenges facing them translate these objectives into internal solutions and coordinate with multiple teams within CXG and external consultants to ensure timely and high-quality deliverables
• Build professional image and maintain good relationships with key customers
• Identify key contact at potential client companies to establish and foster relationships
• Resolve customer complaints quickly and efficiently
• Provide excellent service to maintain a positive reputation for the business
• Ability to sustain the business by finding new training solutions
• Collect client feedback and their experience on the project

Consultant/trainer:

• Building extending relationship with associate consultants
• Provide support and care to associate consultants during project
• Communicate regularly with associate consultants for latest practice and relationship maintenance

Manage vendors:

• Sourcing vendor to accomplish different client needs
• Compare and negotiate quotation with service vendor
• Managing financial transactions under service agreement
• Supervising task progress and work quality of service vendor

Manage projects:

• Lead clients meetings to communicate and diagnose client’s needs
• Confirm with client the objectives and planned benefits of the project
• Define the scope of the project, and if not already in place the delivery strategy through proposal
• Create an effective organization for the project including all key roles and responsibilities
• Plan the project, listing timetable, milestones, and management processes to be employed
• Develop financial and budget controls for the project (OPM / Operating profits margin)
• Lead the team in all phases of the project including associate consultants
• Ensure risks are understood and are being mitigated successfully.
• Organize internal preparation meetings and rehearsal as necessary
• Communicate effectively with and manage stakeholders
• Regularly assess progress in relation to plan and implement appropriate control processes and monitor project cost and budget performance .
• Liaise and negotiate with any internal or external party or partner as required to ensure best OPM of the project
• Ensure all issues are being managed in the most timely manner
• Develop recovery plans when a project is not expected to meet any of its targets or constraints

• Delivering engaging presentations summary for the client (in front of top executives) that will have an impact on maintaining and developing the relationship.

What you will bring along:

• University Degree in Management, Business, Marketing or Communication, Master’s Degree preferred:
• Minimum 2-3 years’ experience in account management in B2B related to brand communication, research, consulting, preferably in a retail environment, hospitality environment, training or market research industry.
• Local language and excellent English level
• Project managements skills
• People skills for multicultural environment
• Knowledge of the luxury industry
• Can work under pressure
• Human relationship skills
• Communication skills
• Negotiation skills
• Good command of Microsoft Office to conduct research finding analysis and build top-notch presentations
• Presentation skills (Ability to present in front of top management)

Key competences:

• Rigorous organization and ability to multitask
• Ability to work under pressure and to manage stress
• Time management
• Interpersonal skills
• Leadership
• Consulting skills
• Analytical aptitude
• Ability to see the “big picture”
• Attention to detail
• Customer-service orientation
• Integrity
• Reliability
• Initiative

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com

• Meet requests from institutional equity sales teams and their clients, and provide strong research support to group wholesale banking and group investment banking revenue pillars.
• Undertake and maintain research coverage on stocks and sectors, as assigned, which requires:
  • Active monitoring of the micro and macro factors affecting the stock(s) and sector(s).
  • Regularly visiting companies and organisations related to the sector(s).
  • Generate investment ideas on sectors/stocks including identifying sales/trading opportunities.
  • Write research reports on these investment ideas in a timely manner.
  • Consistently update clients on the latest development in the sector(s).
  • Assist in production/coordination of research publications and organisation of corporate-client engagement event (e.g. NDRs, conferences etc).
  • Meeting targets for the Equity Research team, e.g. internal client votes and external analyst polls.
• Accompany a Head of Research or Head, Regional Sector in marketing roadshows and other client servicing efforts in the home country as well as overseas markets, as assigned. All Research Analysts are required to market their investment ideas to key institutional clients in Malaysia.
• Research Analysts, subject to performance, may be given an enlarged role with additional responsibilities to:
  • Cover companies outside of the home country as part of a regional sector team.
  • Lead and manage a research project that includes other Research Analysts in the region.
• All analysts must:
  • Display teamwork to achieve a coherent research product
  • Work closely with other Board Members and other senior management personnel at all times to develop RHB’s research product and brand
• Ensure compliance of all legal and regulatory requirements to achieve a high standard of integrity for RHB’s research team and product.

Teaching with Boutique Education

*We are only able to consider candidates who are Singaporeans / PR at this time. *

Boutique Education is a preferred education provider for families of children of all ages in international schools in Singapore. Our mission - instilling a love for learning.

https://www.youtube.com/watch?v=vtT6dTTIFkg&featur...

We specialise in:

• Personalised 1 to 1 tuition
• Small group classes
• Homeschooling
• Special education
• Holiday camps

Roles and Responsibilities:

• Design and implement tailor-made programmes for students.
• Ensure that students’ objectives are achieved.
• Deliver tuition in a fun and creative manner.
• Cater to students’ specific educational needs.
• Complete required monthly reporting.
• Live and breathe the Boutique Education way in all your teaching.
  
  
  Is this You?:
• Dedicated
• Engaging
• Personable
• Warm
• Professional
• Energetic
• Adaptable
• Flexible
  
  Skills and other requirements:
• Native English speaker
• 1 to 2 years’ experience in teaching or tutoring
• Undergraduate or post-graduate teaching degree from a reputable university
• Comfortable communicating with students, parents, team members and management alike
• Willing to teach at students’ homes and travel via taxis between classes
• Keen to embrace our company culture and ethos to education and to participate in activities such as holiday camps as and when they come up
• Slightly tech savvy would be a plus to work with our apps and other systems

What’s in it for you?

• Attractive remuneration package (From 35/hr)
• Personal training and development opportunities
• Friendly working environment
• Opportunity to shape the future of Boutique Education together with management

Teaching with Boutique Education

*We are only able to consider candidates who are Singaporeans / PR at this time. *

Boutique Education is a preferred education provider for families of children of all ages in international schools in Singapore. Our mission - instilling a love for learning.

https://www.youtube.com/watch?v=vtT6dTTIFkg&featur...

We specialise in:

• Personalised 1 to 1 tuition
• Small group classes
• Homeschooling
• Special education
• Holiday camps

Roles and Responsibilities:

• Design and implement tailor-made programmes for students.
• Ensure that students’ objectives are achieved.
• Deliver tuition in a fun and creative manner.
• Cater to students’ specific educational needs.
• Complete required monthly reporting.
• Live and breathe the Boutique Education way in all your teaching.
  
  
  Is this You?:
• Dedicated
• Engaging
• Personable
• Warm
• Professional
• Energetic
• Adaptable
• Flexible
  
  Skills and other requirements:
• Native English speaker
• 1 to 2 years’ experience in teaching or tutoring
• Undergraduate or post-graduate teaching degree from a reputable university
• Comfortable communicating with students, parents, team members and management alike
• Willing to teach at students’ homes and travel via taxis between classes
• Keen to embrace our company culture and ethos to education and to participate in activities such as holiday camps as and when they come up
• Slightly tech savvy would be a plus to work with our apps and other systems

What’s in it for you?

• Attractive remuneration package (From 35/hr)
• Personal training and development opportunities
• Friendly working environment
• Opportunity to shape the future of Boutique Education together with management

Teaching with Boutique Education

Boutique Education is a preferred education provider for families of children of all ages in international schools in Singapore. Our mission - instilling a love for learning.

https://www.youtube.com/watch?v=vtT6dTTIFkg&featur...

We specialise in:

• Personalised 1 to 1 tuition
• Small group classes
• Homeschooling
• Special education
• Holiday camps

Roles and Responsibilities:

• Design and implement tailor-made programmes for students.
• Ensure that students’ objectives are achieved.
• Deliver tuition in a fun and creative manner.
• Cater to students’ specific educational needs.
• Complete required monthly reporting.
• Live and breathe the Boutique Education way in all your teaching.
  
  
  Is this You?:
• Dedicated
• Engaging
• Personable
• Warm
• Professional
• Energetic
• Adaptable
• Flexible
  
  Skills and other requirements:
• Native English speaker
• 1 to 2 years’ experience in teaching or tutoring
• Undergraduate or post-graduate teaching degree from a reputable university
• Comfortable communicating with students, parents, team members and management alike
• Willing to teach at students’ homes and travel via taxis between classes
• Keen to embrace our company culture and ethos to education and to participate in activities such as holiday camps as and when they come up
• Slightly tech savvy would be a plus to work with our apps and other systems

What’s in it for you?

• Attractive remuneration package
• Personal training and development opportunities
• Friendly working environment
• Opportunity to shape the future of Boutique Education together with management

Teaching with Boutique Education

Boutique Education is a preferred education provider for families of children of all ages in international schools in Singapore. Our mission - instilling a love for learning.

https://www.youtube.com/watch?v=vtT6dTTIFkg&featur...

We specialise in:

• Personalised 1 to 1 tuition
• Small group classes
• Homeschooling
• Special education
• Holiday camps

Roles and Responsibilities:

• Design and implement tailor-made programmes for students.
• Ensure that students’ objectives are achieved.
• Deliver tuition in a fun and creative manner.
• Cater to students’ specific educational needs.
• Complete required monthly reporting.
• Live and breathe the Boutique Education way in all your teaching.
  
  
  Is this You?:
• Dedicated
• Engaging
• Personable
• Warm
• Professional
• Energetic
• Adaptable
• Flexible
  
  Skills and other requirements:
• Native English speaker
• 1 to 2 years’ experience in teaching or tutoring
• Undergraduate or post-graduate teaching degree from a reputable university
• Comfortable communicating with students, parents, team members and management alike
• Willing to teach at students’ homes and travel via taxis between classes
• Keen to embrace our company culture and ethos to education and to participate in activities such as holiday camps as and when they come up
• Slightly tech savvy would be a plus to work with our apps and other systems

What’s in it for you?

• Attractive remuneration package
• Personal training and development opportunities
• Friendly working environment
• Opportunity to shape the future of Boutique Education together with management

About the team

Our Search Team is responsible for building and owning XXX's search engine which provides our users the best search experience. On the XXX Search Team, you' ll have the opportunity to build a full-stack search engine system and combine information retrieval technology with modern machine learning methods from related fields such as NLP, Computer Vision, Multimodal, and Recommender Systems. We embrace a culture of self-direction, intellectual curiosity, openness, and problem-solving Responsibilities

- Optimize the searching quality to provide XXX's users thee best search experience

- Combine your understanding of product objectives and take full advantage of modern machine learning, NLP and Multimodal techniques to improve the search ranking algorithms, including query understanding, video understanding and various levels of result ranking.

Qualifications

- Bachelor degree or above in the field of computer science or a related technical discipline

- Must have relevant experience in search / recommendation

- Proficient coding skills and strong algorithm & data structure using C++/Python/Java

- Experience in one or more of the following areas: NLP, Ranking, Ads, Search engine, Recommender System, and Machine Learning

- Effective communication and teamwork skills.

We are growing! we are currently looking to hire a Freelance CX Trainer in Singapore!

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

• You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include:
• Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
• Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions
• Supporting in designing effective training programs and contents
• Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge
• Inspiring participants through different methodologies (discussion, demonstration, game and story)
• Able to coach (on floor or online)

What you will bring along:

• Strong luxury retail background and insight (Jewelry and Watches is preferred)
• Minimum 5+ years’ experience in related to service excellence, CX and training field
• Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
• Experienced in conducting learning activities with different interactive methods
• Excellent communication skills with proficient language skills in Mandarin & English.
• Able to develop training material and activities is a plus

• Training Program Development: Design, develop, and implement effective training programs and materials that address the needs of various departments and align with organizational objectives.
• Needs Assessment: Conduct training needs assessments through surveys, interviews, and performance evaluations to identify skill gaps and development needs.
• Program Management: Manage the end-to-end training process, including scheduling, logistics, and evaluation of training effectiveness.
• Content Creation: Develop engaging training content, including presentations, e-learning modules, and interactive activities.
• Facilitation: Deliver training sessions, workshops, and seminars, utilizing various instructional techniques and technologies.
• Vendor Management: Coordinate with external training providers and consultants to enhance in-house training capabilities.
• Evaluation and Reporting: Assess the effectiveness of training programs through feedback, assessments, and performance metrics; provide reports and recommendations for continuous improvement.
• Collaboration: Partner with department heads and managers to identify specific training needs and support career development plans for employees.
• Talent Development: Support the development of leadership and high-potential employees through targeted development programs and career planning.

• Diploma in any discipline
• Proven experience (3+ years) in learning and development, training, or a related HR role.
• Strong understanding of instructional design principles and learning management systems (LMS).
• Excellent facilitation, presentation, and communication skills.
• Ability to analyze data and generate reports to assess training effectiveness.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and experience with e-learning platforms.

• 16 days annual leave
• 5 days work week - 8.30am - 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees.