Total 9 customer service job vacancies in Education / Training category in fletcher road yate south gloucestershire bs37 7er

• Conceives, plans, coordinates, conducts, and publishes results of research within the assigned project under the broad area of food safety in vegetable production in CEA and open fields.
• Designs and implements detection systems and strategies to effectively combat and or mitigate potential food borne microbes during vegetable crop production and processing in CEA and open fields
• Works independently and cooperatively with scientists from other disciplines including horticulture, genetics, plant pathology, entomology, agricultural engineering, food quality, and molecular biology
• Develops research efforts with cooperators in the public and private sectors.

• On a regular and recurring basis leads 3 or more advanced Welding students in the performance of on and off site related projects
• Instructs and demonstrates basic and advanced welding processes using electric, acetylene and/or inert gas shielded welding processes for techniques such as Metal Arc (MIG) and Gas Tungsten Arc Welding (TIG).
• Instructs processes for proper planning and layout out of work, positioning and clamping work, pre-heating metal, and processes for maintaining temperature to prevent distortion.
• Instruction in the use of templates, jigs, blueprints and symbols for welders and other guides to repair, modify or fabricate metal items for all types of equipment.
• Instructs proper methods of setting up welding equipment, adjustment for amperage, gas flow, preventative maintenance, electrodes selection based on joint requirements, metal identification, and safety.
• Instruction in processes that include pre-heating, brazing, bead welding, tack welding, flame cutting, pressure welding, and heat treating.
• Instruction for proper selection of type of rod and size of tip to accomplish weld, maintaining proper speed, flame, motion, tip angle and position to produce desired results.
• Implements a flexible on-the-job and classroom training instruction program, utilizing specific Welding TAR (training achievement record) competencies and on-the-job training to instruct students ages 16 through 24.

SAP Trainer (Finance)

Location: Gloucestershire

Contract: Temporary (5 month initial)

Rate: £350 - £400 Per Day Umbrella

Start date: ASAP

*Hybrid Working - 1 day a week in office*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting on behalf of a local authority based in Gloucester for an experienced SAP Trainer. This role focuses on delivering high-quality training for the implementation of SAP Cloud, specifically within the finance and procurement modules (S4, Ariba). The successful candidate will be responsible for developing training materials, conducting face-to-face and virtual sessions, and working closely with programme SMEs to ensure content accuracy. If you have strong SAP experience and a passion for training, this is an excellent opportunity to contribute to a critical ERP project in the public sector.

Main responsibilities

• Develop and deliver comprehensive training sessions on SAP Cloud (S4, Ariba) finance and procurement modules.
• Create lesson plans, training materials, and collateral tailored to the ERP implementation requirements.
• Conduct in-person and virtual training (webinars) to diverse stakeholders in a local government setting.
• Collaborate with SMEs to ensure accurate content and manage training resources in EnableNow.
• Continuously update training content and improve delivery based on participant feedback and system updates.

Candidate Requirements

• Strong hands-on experience with SAP Cloud modules (S4, Ariba), particularly in finance and procurement.
• Proven ability to design, develop, and deliver training sessions, both in-person and through webinars.
• Excellent communication skills, capable of explaining complex systems to a diverse audience.
• Collaborative approach to working with SMEs to ensure accurate and relevant training content.
• Desirable: Experience using SAP's EnableNow for content management and publishing.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Working Location:Caldecott
Contract Duration: 12 Months Contract

Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $2,980 per month

Responsibilities:

· Assist with setting up and tearing down of training venues and coordinating refreshments for induction sessions and Foundation Programme trainings.

· Provide tech support to trainers during trainings

· Collating of post-training feedback from participants and include into master database

· Administering of assessments during trainings

· Assist with administrative tasks, including attendance tracking and data entry.

· Provide onsite support for volunteer training on weekends (around 4 hours during one Friday night or Sat morning in a month)

· Prepare monthly training schedules

· In addition to the above stated duties, staff shall undertake such other duties from time to time as assigned.

Job Requirements:

· Diploma or Bachelor’s Degree in Psychology / Social Work / Social Sciences / Accounting or other relevant disciplines.

· Immediate Starters are preferred (Not serving any notice period)

· Training / Events experience is preferred

Interested candidates, please forward a copy of your resume to: justin.lee@tg-hr.com.

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

About the role

The Research Director will be responsible for the contribution to the overall growth of the CX service line in Singapore. Their primary purpose would be act as the account lead and advisor to a selection of clients allocated to them across various CX programmes with a focus on driving operational efficiencies, shaping the direction of the account and ensuring strategic insights deliver value to our clients.

What you will do

CX Service Line Strategy

• Execute the global Service Line CX strategy with the CX lead.
• Help drive acquisition of new business / additional industry verticals into business unit.
• Responsible for new business development and retention of existing programmes.
• Contribute to and drive overall turnover growth for CX Singapore.
• Create / co-create powerful proposals and pitches for our clients, always innovating and surprising them with what we can do.
• Achieve set AOT & GM targets.
• Conduct market and competitor analysis.

Thought Leadership

• Build strong relationships across our business and with clients and inspire with thought leadership and innovation to deliver excellence in everything we do.
• Support and coach CX teams in driving execution, implementation and strategy driven work for our clients that incorporate CX solutions and services.
• Works with global CX teams and markets to bring best practice and thinking on similar clients and programmes to their business unit / allocated strategic clients.

Business Management

• Co-create and activate client specific account plans to meet target revenue objectives and include value added appropriate CX solutions in existing and new proposals / programmes.
• Interact with clients to promote Ipsos brand, value proposition and sell CX services and solutions.
• Develop skills and coach team to provide expertise in CX solutions.
• Contributes to the overall wider CX team collaboration.

People Management

• Responsible for the management of direct reports.
• Works closely with the CX lead to plan capacity for core research execution and programme execution to ensure delivery across programmes.
• Supports the development of the team through training and mentoring (e.g. “story telling”, insights and solutions).

Execution and Delivery Management

• Contributes and oversees the execution of projects within business unit.
• Analysis and strategic reporting involvement: produce written and visual reports that incorporate storytelling to ensure business / research objectives are met for our clients.
• Elevation of strategic reporting and advanced analytics.
• Facilitating workshops and strategy sessions.

Who you are

• At least 10 years of strong Market Research Experience (including CX experience)
• Business development (strong sales and negotiation skills) and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills
• Advanced analytical skills
• Ideation, moderation & facilitation
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

About the role

The Senior Research Manager (SRM) is the primary contact for the clients allocated to his / her portfolio. The Senior Research Manager is responsible for all aspects of project delivery, project team management, handling relevant client communications and general queries, and bringing in subject matter experts where appropriate.

What you will do

Client Services

• Responsible for overall client relationship for dedicated accounts allocated to him / her.
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market to build and grow Ipsos credibility and business with client.
• Works closely with the Research Director and Head of CX to ensure retention and growth across his / her accounts and overall CX.

Business Management

• Demonstrates extensive knowledge or Ipsos-Insights products and services, including competitive marketplace offerings, to identify and propose potential opportunities with existing and new clients.
• Works with the Research Director and Head of CX to prepare proposals that deliver key thinking on business challenges.
• Ensures all projects are delivered on time, within budget and billing is up to date.
• Supports the Research Director to develop skills and coach junior team members to provide expertise in CX solutions and methodologies.
• Contributes to the overall wider CX team collaboration and culture.

Execution and Delivery Management

• Responsible for the overall research design of their client projects. Including all elements from setup i.e. sample design, questionnaire design through to delivery of results.
• Oversee the supporting teams to ensure flawless execution of all market research projects from design to delivery
• Responsible for the analysis, insights and recommendations on research projects.
• Presents compelling insights through storytelling to client in a way that evokes confidence and expertise to deliver actionable insights for client business impact.

People Management

• Responsible for the management of direct reports.
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills.
• Work in partnership with the team and ensure that everyone understand what is expected of them in contributing to the goals of the organization.

Thought Leadership

• Contributes to company and CX strategic activation plans and thought leadership initiatives.

Who you are

• At least 5 years of strong Market Research Experience (preferred CX experience)
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills (preferred)
• Advanced analytical skills
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

Working Location:Caldecott
Contract Duration: 6 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm

Basic Salary: $2,980 per month

Responsibilities:

· Conduct activities and interview PwDs.

· Review and synthesize the literature for research, manage and analyse data

· Perform administration duties including documenting notes, arranging appointments, preparing materials for submitting reports.

· Carry out any other duties as assigned.

Job Requirements:

· Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Comfortable working with PwDs and their families.

· Proficient in SPSS, R or Python

· Immediate Starters are preferred

Interested candidates, please forward a copy of your resume to: justin.lee@tg-hr.com.

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Rate: £450 per day
Vetting Level: SC Clearance required before applying

As an ICT Trainer, you will join a growing ICT Training Team responsible for designing and delivering customised IT training for projects implemented nationally by the ICT Delivery stream. Your role will be critical in ensuring that all training, both current and historical, meets exceptional quality standards and aligns with project and business objectives.
You will report directly to the ICT Training Manager and will be expected to work closely with various stakeholders, including project teams, developers, business units, and the national training function, to understand and fulfill their training requirements.

• Collaborative Training Development: Work with stakeholders to understand their needs and design bespoke technology-based training courses, including lesson plans, exercise workbooks, and support guides.
• Training Delivery: Schedule and deliver training sessions to agreed user groups using a variety of methods, such as classroom settings, one-on-one coaching, and remote training.
• Quality Assurance: Maintain high standards in training quality, design, and delivery, ensuring that all materials and sessions meet the organisation's objectives.
• Project Participation: Attend meetings and working groups to report on training progress, gain sign-off on documentation, and confirm project deliverables.
• Transition to BAU: Work closely with stakeholders to ensure a smooth transition from project-based training to business-as-usual (BAU) operations.

• Educational Background: Degree or equivalent qualification in IT and Business Process Training. Must hold a valid, nationally recognised teaching or training qualification (e.g., Level 4 Certificate in Education and Training, Level 5 Diploma in Education and Training, or equivalent).
• Experience: At least 5 years of experience in training design and delivery, with a proven track record of developing high-quality training materials for bespoke courses.
• Project Environment: Experience working in a project/program environment as part of a delivery team.
• Security Clearance: Candidates must have appropriate SC clearance before applying.

• Strong interpersonal and communication skills, both verbal and written.
• Exceptional facilitation, training delivery, and presentation abilities.
• Ability to work under pressure and meet tight deadlines while maintaining meticulous attention to detail.
• Strong IT skills and a passion for learning and teaching new technology.

Interested?
To apply or for more information, please contact Lewis on 01772 208962 or email Lewis.Ashcroft@Servicecare.org.uk.

Working Location: Caldecott
Contract Duration: 12 Months Contract

Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $5,000 per month

Responsibilities:

· Scan and synthesise social science research literature

· Design survey questionnaire, and coordinate the conduct of fieldwork

· Conduct research and in-depth data tabulations and processing to address project needs

· Conduct and review data collection, processing and management of data, to generating tailored reports

· Management of projects and timelines

· Stakeholder management: Work with internal stakeholders and external partners (e.g., academics, consultants and research companies) on selected projects

Job Requirements:

· Bachelor’s Degree in Psychology / Sociology / Economics / Social Work or other relevant disciplines.

· Experience in conducting literature reviews.

· Experience in processing and managing datasets

· Proficient in any statistical data analysis software (e.g., SPSS, STATA, R, Python)

· Prior experience in designing, conducting or managing surveys would be an advantage

· Immediate Starters are preferred (Not serving any notice period)

Interested candidates, please forward a copy of your resume to: justin.lee@tg-hr.com.

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275