Total 8 job vacancies by Kaplan Higher Education Academy Pte. Ltd.

THE ROLE: Regional HR Manager

Are you passionate about driving strategic HR initiatives and making a real impact across diverse markets in Asia? Kaplan is looking for a dynamic Regional HR Manager to provide expert support and advice to business units, shaping a culture of excellence, engagement, and compliance. If you're proactive, data-driven, and thrive in a fast-paced, collaborative environment, we want you on our team!

Key Roles and Responsibilities:

HR Business Partnering

• Act as a trusted HR advisor and business partner to business units across the region.
• Deliver integrated HR services and solutions to the business units and to support them in achieving their business objectives.
• Build and maintain a strong and positive relationship with employees in these business units.
• Lead and contribute positively to regional and group initiatives.

HR Compliance

• Work closely with HR, Legal and external parties to ensure that HR policies and procedures across the region are compliant with local labor laws and regulations, and Kaplan group policies. This includes regular reviews of existing policies and procedures and recommending changes or develop new policies based on legislative and regulatory developments.
• Maintain accurate HR records and oversee or support audits as necessary.

HR Information System, Data & Reporting

• Work closely with UK HR and business units in the region to establish the group HR information system (Workday) as the system of record for all our global operations.
• Implement administrative procedures and audit processes that ensure employee information is complete, accurate and kept up to date.
• Ensure compliance with applicable data privacy regulations in each location and internal security protocols. Manage access controls, permissions and user roles within the HRIS to protect sensitive employee information.
• Generate reports to support HR decision-making and analysis of data trends and metrics to identify areas for improvement or efficiency. Provide insights and recommendations based on data to support workforce planning, talent management, and organizational development.
• Work with colleagues from HR, IT and external vendors to integrate HRIS with other business systems (e.g. payroll) and ensuring seamless data flow between systems through interfaces or APIs.
• Ensure accurate data is provided for administering the annual employee engagement survey.

Employment Solutions

• Advise business units on resourcing models and contractual options that are appropriate and futureproofed for each jurisdiction.
• Undertake research and analysis and provide information on Asia markets in terms of talent and resourcing pool and rewards approach etc.
• Partner with Employer-of-Record providers in managing resources based in Asia.

Employee Engagement & Relations

• Provide advice and support to managers and employees in building a great workplace.
• Coach and advise people managers on employee relations issues across multiple locations.
• Support case management of employee relations cases that are escalated or reported.
• Work with business units in communicating employee engagement survey results and provide support in developing action plans to improve employee engagement.

Compensation & Benefits

• Assist in evaluating current compensation practices and recommend cost-effective, trend-aligned changes when needed.
• Provide compensation input and pay guidance for each market.
• Coordinate the annual salary and bonus review process.

Communications

• Ensure appropriate and timely communications are received by offices in the region.
• Champion a culture of equality, diversity, inclusion. Drive and communicate company’s EDI initiatives across the region.

Training & Development

• Support talent growth and development by identifying training needs and coordinate development programs for employees within the region.
• Ensure all mandatory online training modules are available and deployed to relevant employees and completed as required.

Undertake any other duties as assigned.

Requirements:

• A recognized Bachelor’s degree in Business, HR or equivalent.
• Minimum 5 years of regional HR business partnering experience.
• Hands-on experience in managing the full spectrum of HR functions and providing HR operational support and advice across the region.
• Strong knowledge and understanding of the Asia labour market, trends, practices and statutory legislations with priority focus on China, Japan, Korea and Thailand.
• Savvy and proven track record in stakeholder management and engagement across countries, with the demonstrated ability to advise, guide and influence at varying levels within the businesses, whilst assessing and advising on any potential risks.
• Proven experience in driving HR related changes and transformation.
• Prior experience in HR dashboard and analytics.
• Highly organised with strong business acumen and ability to align HR initiatives with organisational goals
• Good appreciation and understanding of different cultures
• Strong interpersonal skills with the ability to communicate effectively with key stakeholders at all levels. Able to balance expectations of multiple stakeholders and effective at negotiating outcomes.
• Proficiency in Workday and Office 365 will be advantageous

Other Information:

• Working Hours: Monday to Friday, 9am to 6pm
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Singapore (Central Area: Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

Kaplan Singapore is looking for a dedicated and detail-oriented Executive to join our Programme Management team. In this role, you will be responsible for providing exceptional support to students and ensuring the smooth administration of various academic processes.

THE ROLE: Executive, Program Management

Key Roles and Responsibilities:

1. Daily Answering of Emails and Phone Calls

2. Providing Support, Advice and Counselling to Students

3. Graduation Management

• Payment check via Finance before release of parchments and transcripts
• Storing, tracking and handing over of transcript/parchment/certificate
• Counter-check status in KSS

4. Mid-term Test Deferment

• Scheduling of Deferred Tests
• Student/ UC liaison on Deferred Tests

5. Exam Script Viewing

• Collating the requests and sending to Exams Office
• Contacts students to view
• Includes tests and exams and supp exams as requested by students

6. Transfer contracts explanation

7. Conducting of Welcome Orientations, LinkedIn Workshop, and Graduation Ceremonies

8. Conducting of class visits (where applicable)

9. Managing of ad-hoc projects or audit events.

10. Managing of miscellaneous administrative matters (such as low attendance interventions, attendance checks, tracking of students, performing course evaluations, etc, as necessary)

Requirements:

• Candidates should possess at least a Diploma in any field
• Candidates with at least 1 year of customer service and 2 years of administrative work experience will be strongly preferred
• Familiarity with Microsoft Office applications is a must

THE ROLE: Assistant, Academic Planning and Support Office (APSO)

Kaplan Singapore is seeking a highly motivated and proactive Assistant to join our Academic Planning and Support Office team. As part of the APSO team, you will play an essential role in ensuring efficient and effective scheduling of classes, meetings, and resources across our programs.

Key Roles and Responsibilities:

Participate in Projects for Continuous Process Improvement

• Support in identifying opportunities for enhancing timetable scheduling processes.
• Evaluate current processes and provide input on enhancements that improve efficiency and user experience.

Timetable Scheduling and Classroom Booking

• Familiarity with Celcat and other timetabling related processes.
• Familiarity of programs of study offered at Kaplan. Utilize knowledge and understanding of Kaplan programs to establish optimal policies and procedures to effectively manage classroom schedules.
• Provide support for any ad-hoc changes, late enrolments, class splits, class cancellations, receipt of mid-term and final exam dates and room bookings for internal meetings.
• Be familiar with the automated routines for room bookings and understanding the impact of varying parameters and settings.
• Maximize utilization of classroom resources by:

1. Proactively managing room bookings and demand to ensure the best fit and balance of room size according to number of persons.
2. Reducing the need to outsource rooms and external spaces through active room swaps and liaison with other stakeholders.
3. Reducing facilities management costs through room swaps and advising in any short notice changes.

• Publish classroom schedules and latest timetables to lecturers and/or students as determined by programs.
• Liaise with program managers to gather scheduling requirements and preferences.
• Coordinate the allocation of rooms and equipment to ensure optimal utilization of classrooms resources and.
• Communicate updates promptly to stakeholders and maintain comprehensive documentation of any revisions made.
• Alert Manager about impending room shortages in a timely manner.

Requirements:

• An ideal candidate should possess at least a Diploma in any discipline. Diplomas in Business, Administration, Logistics are preferred.
• Proficiency in both spoken and written English for daily communication.
• Experience working in facilities management department or education industry will be an added advantage.
• Familiar with Microsoft Office, with intermediate to advanced MS Excel skills.

Other Information:

• Working Hours: Mondays to Fridays: 9am to 6pm
• Work Arrangements: Hybrid
• Location: Singapore (Central Area: Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

THE ROLE: Assistant, Human Resource (6 Months Contract, Renewable)

Kaplan Singapore is seeking a proactive and detailed-oriented HR Assistant to join our Human Resources team. In this role, you will assist in processing the full set of monthly payroll, ensuring all transactions are accurate and efficient. You will maintain the HRIS, submit various claims and tax reports, and provide administrative support to the HR department. You will manage sensitive data with a high level of confidentiality and professionalism. Apply now if you are keen to make a difference and contribute to the overall efficiency and effectiveness of the HR team.

Roles and Responsibilities:

Payroll Management

• Assist in processing the full set of monthly payroll transactions accurately and efficiently
• Ensure compliance with relevant regulations and company policies

HRIS Maintenance

• Maintain and ensure the accuracy of all data entered in the HR Information System (HRIS), such as Prosoft or Workday
• Ensure timely update of employee records

Claims and Reporting

• Submit CPF contributions, NS make-up claims, government-paid leave reimbursement claims, and IRAS tax reporting
• Ensure timely and accurate submission of all required claims and reports

Administrative Support

• Provide administrative support to the HR department, including handling employee inquiries and assisting with HR projects
• Manage and organize HR documentation and paperwork

Ad-hoc Duties

• Perform any other ad-hoc duties as assigned by the HR department to support team objectives and initiatives

Requirements:

• Candidates should possess at least a Diploma in Business, Human Resource Management, or any other relevant courses
• Knowledge of basic HR legislations and practices is essential
• At least 1 year of payroll experience will be advantageous
• Prior experience in maintaining HRIS systems such as ProSoft or WorkDay will be highly preferred
• Proven ability to maintain a high level of confidentiality and professionalism when dealing with sensitive data and employee issues.
• Strong organizational and detailed-oriented skills when processing large volume of data and administrative work
• Ability to multi-task and work on various projects simultaneously while maintaining superior attention to detail
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) is required

Other Information:

• Working Hours: Monday to Friday, 9am to 6pm
• Work Arrangements: In-office
• Location: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

Kaplan Singapore is looking for a dedicated and detail-oriented Executive to join our Programme Management team. In this role, you will be responsible for providing exceptional support to students and ensuring the smooth administration of various academic processes.

THE ROLE: Executive, Program Management

Key Roles and Responsibilities:

1. Daily Answering of Emails and Phone Calls

2. Providing Support, Advice and Counselling to Students

3. Graduation Management

• Payment check via Finance before release of parchments and transcripts
• Storing, tracking and handing over of transcript/parchment/certificate
• Counter-check status in KSS

4. Mid-term Test Deferment

• Scheduling of Deferred Tests
• Student/ UC liaison on Deferred Tests

5. Exam Script Viewing

• Collating the requests and sending to Exams Office
• Contacts students to view
• Includes tests and exams and supp exams as requested by students

6. Transfer contracts explanation

7. Conducting of Welcome Orientations, LinkedIn Workshop, and Graduation Ceremonies

8. Conducting of class visits (where applicable)

9. Managing of ad-hoc projects or audit events.

10. Managing of miscellaneous administrative matters (such as low attendance interventions, attendance checks, tracking of students, performing course evaluations, etc, as necessary)

Requirements:

• Candidates should possess at least a Diploma in any field
• Candidates with at least 1 year of customer service and 2 years of administrative work experience will be strongly preferred
• Familiarity with Microsoft Office applications is a must

We are seeking a proactive and organized Senior Executive/Executive, Sales Support to join our International Sales team. You will play a pivotal role in orchestrating campus visits, streamlining logistics, and managing crucial financial tasks. If you’re ready to make an impact and thrive in a collaborative setting, apply now and let’s shape the future together.

THE ROLE – Senior Executive/Executive, Sales Support (International Sales)

Responsibilities:

• To host the Campus Visits from various stakeholder: Agents, Parents, Partners
• To coordinate and plan the timetable for bridging modules.
• To conduct the student reporting day and support the student welcome orientation.
• To prepare the finance handover list and will be able to assist in all finance duties and queries related to Sales.
• To support Agent Management System by preparing all the required reports related to Internal Audit and EduTrust. Take lead and coordinate all the required reports to meet the compliance requirement.
• To support Agent Management in Sales Force, digitalized all the existing psychical Agent P-files.
• To support and closely monitor the Pre-course Counseling Surveys and Checks
• To support in Kaplan Accommodation Partners’ administrative work, preparing the information need for Kaplan Website, and accommodation prospectus.
• Carry out and take lead on all logistics duties related to Sales.
• To prepare the Marketing expenditure file, and process Country Manager’s invoices, claims and trip applications.
• To prepare various weekly and monthly reports.
• To support the department meeting and prepare the meeting minutes.
• Prepare the agent/student application form.
• Others ad-hoc duties as and when required.

Requirements:

• Candidate must possess at least a GCE O’ Levels or Diploma in any field.
• At least 2 years of experience in office administrative work would be advantageous.
• Familiarity with the education industry would be beneficial.

Working Hours: Monday to Friday, 9am – 6pm

Work Arrangements: Hybrid (Blend of in-office and remote work)

Location: Singapore (Central Area – Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

We are seeking a meticulous and resourceful Executive, Sales Support to join our Domestic Sales team. You will play an instrumental role in intake creation, coordinating course previews and events, and handling inventory and logistics. Your responsibilities will also include updating information, managing finance handovers, and supporting university programs. Additionally, you'll compile sales and marketing reports and provide essential administrative assistance. If you're meticulous and resourceful, ready to make an impact in a collaborative setting, apply now and let's shape the future of domestic sales together.

THE ROLE – Executive, Sales Support (Domestic Sales)

Responsibilities:

Intake Creation

• Intake set-up and submission including submitting student contracts to ERO / Finance, and course fee insert amendments to RQC (by Uni)

Course Preview and Events

• Weekly updating of Uni preview schedule on Kaplan website
• Preparation of course brochures and collaterals for GPV
• Support duty on actual day of the event

Inventory and Logistics

• Top-up Uni course brochures at Wilkie Edge
• Collate and distribute updated Brochure Inventory List
• Inventory for course brochures.
• Preparation of course brochures and collaterals for GPV and Events
• Consolidate namecards

Updating of Information

• Website request forms
• CPE Registration forms
• Course fee inserts
• Marketing Collaterals update
• Funnelling of sales generic leads

Finance Handover

• Submission of finance handover
• To follow-up / chase Finance on cheque status
• To ensure cheques are received from Finance
• Contact students to collect referral cheques or to post them out
• Raise refunds / credit notes

University Programmes

• Weekly sales report (DSR)
• Compile daily offshore enrolment / student activation
• Issue bridging letters
• Submission of Murdoch Student Photos to ERO
• Class projection
• SMS and Email

Sales and Marketing Reports

• Compile Sales Reports
• Admin Support to the Sales Directors
• Generate and reconcile salesforce reports

Other Admin Support

• Answering sales enquiries hotline and to call back missed calls.
• Send out study buddy SMS to newly enrolled students

Requirements:

• Candidates must possess at least a Diploma in any field
• At least 5 years of administrative experience will be advantageous
• Good communication skill in English is a must
• Familiarity with MS Office software will be strongly preferred

Working Hours: Monday to Friday, 9am – 6pm

Work Arrangements: Hybrid (Blend of in-office and remote work)

Location: Singapore (Central Area – Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

We are seeking a proactive and organized Executive (Sales Support) to join our Sales (International Recruitment) team. You will play a pivotal role in orchestrating campus visits, streamlining logistics, and managing crucial financial tasks. If you’re ready to make an impact and thrive in a collaborative setting, apply now and let’s shape the future together.

THE ROLE – Executive (Sales Support)

Responsibilities:

• To host the Campus Visits from various stakeholder: Agents, Parents, Partners
• To coordinate and plan the timetable for bridging modules.
• To conduct the student reporting day and support the student welcome orientation.
• To prepare the finance handover list and will be able to assist in all finance duties and queries related to Sales.
• To support Agent Management System by preparing all the required reports related to Internal Audit and EduTrust. Take lead and coordinate all the required reports to meet the compliance requirement.
• To support Agent Management in Sales Force, digitalized all the existing psychical Agent P-files.
• To support and closely monitor the Pre-course Counseling Surveys and Checks
• To support in Kaplan Accommodation Partners’ administrative work, preparing the information need for Kaplan Website, and accommodation prospectus.
• Carry out and take lead on all logistics duties related to Sales.
• To prepare the Marketing expenditure file, and process Country Manager’s invoices, claims and trip applications.
• To prepare various weekly and monthly reports.
• To support the department meeting and prepare the meeting minutes.
• Prepare the agent/student application form.
• Others ad-hoc duties as and when required.

Requirements:

• Candidate must possess at least a GCE O’ Levels or Diploma in any field.
• At least 2 years of experience in office administrative work would be advantageous.
• Familiarity with the education industry would be beneficial.

Working Hours: Monday to Friday, 9am – 6pm

Work Arrangements: Hybrid (Blend of in-office and remote work)

Location: Singapore (Central Area – Dhoby Ghaut MRT/Little India MRT/Rochor MRT)