Total 5,239 Customer Service job vacancies

• Serves as agency representative between the State Office and Service Centers in an assigned district of service centers.
• Provides oversight, program advice, training and guidance to County committees and service center staffs on commodity programs and farm loan programs.
• Conducts ongoing evaluations of program and administrative operations in service enters within the district.
• Makes loan program decisions or recommendations in those areas beyond the delegated authority of the Farm Loan Managers.
• Supervises Farm Loan Managers.

Starting at $103,409 Per Year (GS 13)

WHAT IS THE SMALL BUSINESS / SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SB/SE, Office of Fraud

The following are the duties of this position at the full working level.

• Coordinates Campus Fraud Programs for both W&I and SB/SE and works with Headquarters, Campus
  Employees, Functional Fraud Coordinators (FFC), Exam Fraud Coordinators (EFC), SB/SE Campus Fraud
  Coordinators (CFC) Fraud Enforcement Advisors (FEA), Counsel, and Campus Managers to establish,
  monitor and maintain viable Fraud Programs within W&I and SB/SE campuses. Serves as a liaison with
  site/campus employees within both SB/SE and W&I, and with the Office of Fraud Enforcement. Coordinates
  with other operating divisions as appropriate.
• Reviews income tax returns which cover a diversified spectrum of individual and business taxpayers to
  include sole proprietorships, partnerships, small and medium size C Corporations, S Corporations,
  employment and excise tax returns, and entities having several operating subdivisions, including the more
  complex claims for refund, amended returns, Forms 1120X, and tentative allowance cases showing changes
  in tax liability. Identifies special audit issues of more than usual difficulty or complexity. Reviews and
  analyzes reports that relate to division/operation's work units, employee surveys, customer comments and
  feedback and other relevant data to develop recommendations and implement improvements. Provides
  leadership for assigned program areas to enhance the organization's business results, customer satisfaction
  and employee satisfaction. Reviews and takes appropriate action on potential fraud cases forwarded by
  campus employees.
• Serves as a technical advisor to various offices and other campus functions to resolve examination related
  problems. Meets with managers and examiners to provide advice/guidance in identifying and developing
  cases with fraud potential and determining when firm indications of fraud are present. Identifies possible
  trends among practitioners, industry patterns, pockets of noncompliance, and areas of specific training needs;
  provides training. Reviews potential fraud referrals for quality and compliance with IRM as well as local
  criminal criteria. Participates in and facilitates criminal fraud referral evaluation conferences and monitors
  the timetable of these conferences.
• Utilize personal computers, including laptop computers, to the extent necessary to complete duties in
  coordinating programs. Develops and instructs fraud training courses and annual CPE classes. Coordinates
  and conducts fraud awareness training. Tracks progress of case through the fraud development and referral
  process. Reviews all civil fraud cases for the campuses for technical accuracy and documentation to ensure
  appropriate, consistent application of the civil fraud penalty. Works with Area Counsel as needed.
  Recommends assertion of the civil fraud penalty when appropriate.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $72,553 Per Year (GS 11)

• Direct the assembly and dissemination of automated systems and related procedures for assigned programs administered by the Division as well as by other FSA staffs and USDA agencies as assigned.
• Review and evaluate program activities in the field, prepare appropriate reports, and develop recommendations to correct deficiencies or improve operations.
• Establish and maintain relationships with producers, the trade, and other related groups, both domestic and international, and other divisions and offices of FSA to obtain policy and program recommendations.
• Provide direction and assistance to State offices with respect to assigned program operations and procedures.
• Provide national focal point for handling requests for interpretations, changes, and modifications in assigned program areas.
• Analyze audit and investigation reports pertaining to assigned programs, draft responses, and take corrective action as necessary
• Assist in the assembly and dissemination of automated systems and related procedures for assigned programs administered by the Division as well as by other FSA staffs and USDA agencies as assigned.

Starting at $104,356 Per Year (GS 13)

• Performs critical analyses and evaluation of background investigative reports and other information related to national security and the suitability of applicants being considered for employment with HHS.
• Adheres to personnel security and suitability policies and procedures to meet personnel requirements of HHS and satisfy the provision of existing statutes and executive orders governing federal government programs.
• Liaisons with other Federal agencies such as the Office of Personnel Management (OPM), Department of Defense (DoD)/Defense Counterintelligence Security Agency (DCSA), Department of State (DOS), to exchange security information.
• Provides leadership to a subordinate staff of highly technical and administrative personnel, including Federal Government employees and contractors.

Starting at $139,395 Per Year (GS 14)

The primary purpose of these positions is to perform Project Work related to historic and non-historic Park Trails and Structures repair, maintenance, renew, and restore. Performing these trails laboring duties will require moderately heavy physical effort requiring the use of common hand tools and power equipment and will involve any or all of the following duties:

• Operate vehicles (up to 10,000 pounds) to transport personnel, materials, or equipment.
• Operate heavy power equipment such as chainsaws, leaf blowers, brush cutters, brush chippers and all types of hand and light power tools.
• Perform trail work including maintenance/repair/rehab of bridges, tread surfaces, rock walls, drainage control, etc.
• Cut trees, performs heavy vegetation management and cleans erosion control structures on wilderness and non-wilderness trails using axe, chainsaws, crosscut saws, power weeders, loppers, brush cutters, picks, mcleods, etc.
• Hike 8-10 miles daily into the backcountry while carrying loaded packs and gear to perform trail maintenance and rehabilitation work.

These are TERM positions (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

POSITION LOCATION: Shenandoah National Park preserves and protects more than 300 square miles of nationally significant natural and cultural resources, scenic beauty, and congressionally designated wilderness within Virginia's northern Blue Ridge Mountains; and provides a broad range of opportunities for public enjoyment, recreation, inspiration, and stewardship. Within just 90 miles of Washington D.C. the Park provides visitors the ability to explore mountain peaks, hidden hollows, cascading streams, accessible wilderness, and stunning natural beauty. Approximately 40% of the Park is designated wilderness with over 500 miles of hiking trails and the iconic Skyline Drive, SHEN was established as an eastern Park that provided a "western Park experience". Due to the Park's easy accessibility to D.C and other highly populated areas along the east coast, visitation exceeds 1.4 million visitors annually which results in significant resource protection and visitor management issues and incidents.

Starting at $23.65 Per Hour (WG 5)

• Provide technical recommendations to agency personnel and the public on soil databases, soil interpretations, and soil investigations.
• Update soil mapping on individual farms within the assigned geographic area.
• Deliver training to agency personnel and the public for soil interpretations and other related topics.
• Write technical and non-technical articles to address local, regional, and statewide soil issues.
• Provide technical expertise in the application of programs related to the Farmland Protection Policy Act (FPPA) including providing leadership and guidance to field agencies.
• Conduct detailed reviews of Major Land Resource Area (MLRA) projects.

Starting at $62,517 Per Year (GS 9-11)

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists cooperators in understanding of and compliance with the Migratory Bird Treaty Act (MBTA), Endangered Species Act, Bald and Golden Eagle Protection Act, and other wildlife-related laws.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques.
• Communicates safe and effective damage management techniques through outreach and other channels to the general public.
• Assists other WS employees as requested and may assist in training new WS personnel.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Recommends, to supervisor, areas for potential research or developmental study, to reduce the risks of damage to resources or disease transmission to domestic animals and humans.
• May develop and deliver training for cooperators, stakeholders, partner agencies and organizations, or other entities.
• Establishes and maintains cooperative relationships with other Federal, State, county and city government agencies, Tribes, corporations, educational or research institutions.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports.

Starting at $49,982 Per Year (GS 7)

The typical seasonal period for Sequoia Kings Canyon National Park is May-November. Anticipated Enter on Duty date would be May/June.

Major Duties:

• removes nonnative fish from alpine lakes;
• completes visual encounter surveys for amphibians and reptiles;
• sets, cleans and repairs gill nets;
• electro-fishes in streams;
• conducts fish, amphibian, and reptile surveys;
• collects field data;
• kills nonnative fish; handles dead fish;
• follows detailed protocols;
• records environmental parameters; using topographic maps, compass, and/or global positioning systems (GPS) for navigation;
• provides an overview of the project to park visitors.
• and occasionally assists with research projects.

Sequoia and Kings Canyon National Parks represent an extraordinary continuum of ecosystems (96% designated wilderness) arrayed along the greatest vertical relief (1,370 to 14,505 feet elevation) of any protected area in the lower 48 states. They are the highest, most rugged reaches of the Sierra Nevada Mountains (including Mount Whitney at 14,500 feet elevation) and feature the world's largest trees - Giant Sequoias. Sequoia National Park is the nation's second oldest national park (established September 25, 1890) and encompasses 404,863 acres. Kings Canyon was established on March 4, 1940, and encompasses 458,847 acres. Both parks provide a wealth of recreational opportunities via 835 miles of trails, wild and scenic rivers, alpine lakes, and caves, along with a full range of overnight lodging prospects to choose from that include 14 campgrounds. For area information visit: https://www.nps.gov/seki/getinvolved/workwithus.htm.

Physical Demands: The work is partially sedentary with prolonged standing, walking, and bending often required. Heavy items (e.g., packs and equipment up to 50 pounds) must be lifted and carried on a routine basis.

Working Conditions: The work is performed in an office, laboratory, and in the field. Field work includes exposure to extreme weather conditions and terrain, pesticides, poisonous plants, biting insects, and wild animals. Laboratory work may involve exposure to hazardous chemicals.

Air Quality: Poor air quality afflicts Sequoia and Kings Canyon National Parks, especially during summer months - generally May to October. High ozone levels may be the most harmful pollutant here. In summer months, concentrations often exceed the federal ozone health standards. For more information: http://www.nps.gov/seki/learn/nature/airqualityinfo.htm.

Starting at $17.35 Per Hour (GS 4)

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Be a part of the team that helps reduce human impact on the environment and waterways!

• Work independently with a pack team of up to four (4) llamas to service backcountry restroom facilities.
• The incumbent should be familiar with and have experience with llamas specifically.
• The main purpose of this position (as an Animal Packer (Custodial), at this level) is to hike to backcountry toilet facilities to process waste and recycling, leading llamas to pack tools and supplies in and solid waste out.
• Animal Packers must use and maintain equipment and operate vehicles and pickup trucks to transport supplies, materials and pack animals.
• Back county travel is required for this position.

Physical Demands: When incumbent is maintaining backcountry toilets, he/she must be able to hike distances of 2 to 12 miles at elevations ranging from 7,500 feet to those exceeding 12,000 feet using a string of llamas to pack in supplies and equipment and waste out. Loads animals in a heavy duty pickup in order to transport them to trail heads. Light to moderate physical effort is required in performing custodial duties. Incumbent is required to walk, stand, bend, reach, stoop, and kneel for extended periods of time. Moderately heavy physical effort is used occasionally in moving, setting up, and working from ladders and scaffolding. Use of heavy powered cleaning equipment is required, but not on a continual basis. Incumbent exerts light physical effort in reaching, bending, turning, or moving hands, arms, feet, and legs to operate hand and foot controls. He/she exerts moderate physical effort in the frequent. handling of objects weighing up to 40 pounds, and the occasional handling of heavier objects while loading cargo with the assistance of other workers.

Working Conditions: Work indoors is performed in areas which normally have adequate heat, light, and ventilation. He/she is exposed to vibration from heavy equipment and to skin irritations from strong cleaning solutions used in cleaning toilets, urinals, etc. Care is required to avoid serious injuries when working on ladders and scaffolds and when using heavy powered equipment. At risk for infectious diseases. Operates vehicles in all kinds of weather in a controlled traffic environment throughout the park. Exposed to dirt and fumes, and to the possibility of cuts, bruises, and broken bones as a result of. accidents while driving or from falling objects when loading and unloading the vehicle. Is exposed to sun, rain, snow, high winds, and temperature ranging from -40 degrees to 90+ degrees F. Works at elevations ranging from 7500 ft. to 12500 ft.

Starting at $24.08 Per Hour (WG 6)

• Duties are listed at the full performance level.
• Participates in the development and implementation of public affairs communication plans, program strategies and techniques for dealing with addressing critical and complex public issues.
• Plans and implements with the assistance and in coordination with other Forest’s staff, the communications campaigns needed to address critical issues; to explain Forest Service policies, programs, and activities
• Coordinates, implements, and evaluates a Forest’s communication program, with responsibility of informing employees about Forest, National, and Regional philosophies and culture, practices, programs, positions, and initiatives.
• Represents the Forest in meetings and discussions involving individuals, groups, and organizations working in support of, or opposing, the policies, programs, and work of the Forest.
• Organizes, coordinates and implements effective employee and public meetings, workshops, field trips, or other forums designed to foster employee and public participation.

Starting at $72,553 Per Year (GS 11-12)

• Serves as a member of the Park Management Team. As a member of this team, the incumbent is actively involved in decisions affecting overall park management strategic direction, policy, priorities, budget and operations. Contributes to the development and implementation of park plans and management documents. Serves as the park's principal advisor for cultural resources stewardship involving fundamental park resources identified in enabling legislation.
• Ensures all administrative and managerial functions within the division are carried out in an effective and efficient manner.
• Ensures compliance with statutory and regulatory requirements for federal actions through simple or complex documents (including Programmatic Agreements and Memoranda of Agreement under Section 106 of the NHPA).
• Provides oversight for a network-wide program: Mediterranean Coast Network Historic Preservation Team,
• Supervise permanent and temporary staff. Develop and provide performance statndards and appraisals/evaluations for staff. Develop and approve training plans and associated travel. Motivate staff by recognizing accomplishments and supporting career growth. Approve and disapprove leave. Write position descriptions as needed. Counsel employees and take disciplinary actions when needed.

The park staff and I would like to thank you for your interest in Channel Islands National Park. This is a rare opportunity to join the park's active and engaged leadership team, giving you a role in planning the future of the park. We are delighted you are interested in becoming a steward of this internationally significant island chain. Thank you for making it this far. We hope our park website encourages excitement about this opportunity to inspire visitors at Channel Islands National Park while taking care to protect and keep these beautiful and fragile islands unimpaired for future generations.
In addition to the content contained on our visitor-facing website, I invite you to learn more about the direction of Channel Islands National Park in the links below. Heads up, some of these areas will likely be covered in future interviews.

• Channel Islands NP Backcountry and Wilderness Management Plan (ongoing)
• Channel Islands NP General Management Plan
• National Park Service Careers: Interpretation, Education, and Visitor Services
• National Park Service Director's Order #6: Interpretation and Education

Close to the California mainland, yet worlds apart, the park encompasses five of the eight California Channel Islands (Anacapa, Santa Cruz, Santa Rosa, San Miguel, and Santa Barbara) and their ocean environment, preserving and protecting a wealth of natural and cultural resources. The park bridges two biogeographical provinces and in a remarkably small place, harbors the biologic diversity of nearly 2,500 miles of the North American coast.
The Channel Islands are home to over 2,000 plant and animal species, of which 145 are found nowhere else in the world.

Like the Galapagos Islands of South America, isolation has allowed evolution to proceed independently on the islands. Marine life ranges from microscopic plankton to the blue whale, the largest animal to live on Earth. Archeological and cultural resources span a period of more than 13,000 years of human habitation.

The protection of these fragile island resources was ensured when Congress, in the act that created Channel Islands National Park in 1980, established a long-term ecological monitoring program to gather information on the current health of resources and predict future conditions. This information provides park and natural resource managers with useful products for recreation planning, conservation and restoration programs, and early identification of critical issues.

The islands were set aside by Congress not only to preserve these resources, but also to provide for your enjoyment. If you visit the park, you will be one of a very select group. Few people actually see this park because it is not easy to get to-you can't drive to the islands. A short but exciting ocean voyage or a commercial flight in a small airplane is required. The park is one of the least visited of all of America's national parks. The relatively light visitation enhances the islands' feeling of solitude and assists in the protection of fragile resources. In establishing the park, Congress recognized the value of solitude by allowing for low intensity, limited entry visitation. So a visit to this national park will always provide a marked contrast to the bustle of southern California most people experience. It will always be a place where you can step back in time and experience coastal southern California the way it once was.

Starting at $120,246 Per Year (GS 13)

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVCES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations East
Facilities Management and Security Services Operations West

The following are the duties of this position at the full working level.

Operations & Maintenance Duties:
Responsible for the daily operations and maintenance program of major building infrastructure components including, but not limited to, mechanical and electrical systems, life safety systems, elevators/escalators, Uninterruptible Power Systems (UPS), cooling tower chemical treatments, plumbing systems, lighting control systems, lawn irrigation systems, decorative fountains, and architectural systems such as the roof, windows, flooring systems, doors, site drainage systems and parking lot surfaces, technical knowledge is required to minimize customer impact. Consults with managers to identify/define customer needs and requirements relative to building operations and maintenance, and responds to emergency building situations.
Initiates recurring repair projects to maintain Government assets. Reads and interprets construction drawings and equipment specifications. Consults and coordinates with other REFM sections on the impact of Agency initiatives and furniture installations or realignments on building services and building alterations projects. Consults and coordinates Building Delegation programs and responses with Safety and Mission Assurance (physical security) staff on a variety of security and health and safety issues including Indoor Air Quality, mold and radon testing, hazmat incidents, contractor access, OSHA investigations, security reviews, emergency conditions, disaster recovery drills and incidents, etc.

Construction Management Duties:
Prepares statements of work, assists in the development of construction drawings and government cost estimates for building infrastructure retrofit and repair projects. Maintains files of construction drawings, specifications manuals, samples catalogs, etc. On assigned projects, accepts/rejects contractor submittals. Maintains project files. Reviews construction drawings and specifications prepared by architects, engineers and consultants and provides comments, as required. Makes detailed inspections of work in progress, develops punch lists, meets with contractor project managers and/or GSA on progress reviews. Develops and monitors project budget. Initiates progress and final payments, as warranted. Coordinates construction projects with other related REFM functions and building customers. Provides formal presentations to management as needed or requested. Consults and coordinates with REFM HQ Buildings Delegation staff when alterations/construction involves work performed under the terms of the O&M contract for delegated sites and/or with GSA on building delegation programs and construction management progress reviews.

Contracting Officer's Technical Representative (COTR) Duties:
Acts as COTR on one or more alterations/construction contracts. Closely follows Procurement-initiated COTR guidelines on working with contractors. Obtains and maintains COTR certification, by completing courses timely. Maintains professional relationship with contractors. Initiates funding requests, writes the technical contract Statement of Work and Quality Assurance Surveillance Plan (QASP), prepares the Government Cost Estimate, works closely with the Contracting Officer throughout the solicitation process, develops and monitors timelines/milestones, leads or participates on contract technical proposal evaluation panels and prepares supporting documentation for decisions reached, and coordinates the phase in and closeout of contracts. On an on-going basis: initiates monthly automated receiving reports; budgets for and tracks available funding; monitors contractor performance, milestones and schedules to ensure O&M work is on-schedule; instructs government inspectors on QASP; reviews inspector-prepared QASP documentation of contractor performance; reviews and accepts/rejects contractor reports; makes personal inspections of services provided and building conditions; ensures contract employees have proper licenses, security clearances and certifications; and meets with various contractors and Contracting Officers to resolve problems. Prepares and maintains contract documentation. Provides formal presentations to management as needed or requested. Assists the Contracting Officer in any formal disputes with the contractor. May be required to serve as a liaison with the IRS environmental program.

Starting at $86,962 Per Year (GS 12)

Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management. Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland by analyzing and refining budget services and processes.

This position starts at a salary of $128,717.00 (GS-13, Step 1) to $167,336.00 (GS-13, Step 10)

In this budget position you will become a key member of a team of Homeland Security professionals providing key budget support for the administrative team. Typical work assignments include:

• Developing, integrating, and executing the operating budget for the Field Office.
• Overseeing expenditures to ensure allocations and future monetary commitments are monitored and paid accordingly and analyzing historical data, current spending, future estimates and trends.
• Conducting budget analyses and providing guidance to field managers, submitting budget recommendations and reviewing of unfunded requests, and collaborating with managers to develop final consolidated budget estimates and forecasts for future budget needs and preparing justification for reprogramming of funds.
• Managing multiple appropriations and working directly with Program Managers to secure funding for mission requirements.
• Developing and recommending improvements in budget services.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Starting at $128,717 Per Year (GS 13)

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Ogden Accounts Management

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

Starting at $61,023 Per Year (GS 7)

• Perform a wide variety of administrative tasks which include mail management, records management, property management, facilities management, file management, and administrative clerical support services to RAIO Directorate.
• Providing advice in an administrative specialty area(s) and participating in and making contributions to management decisions in assigned program areas.
• Utilize data to forecast the need for resources, identify trends and discrepancies, and evaluate areas for improvement.
• Maintain records by performing document review, electronic systems verification and make adjudicative decisions on immigration benefit applications and petitions.
• Research and analyze applicable rules, regulations, policies and guidance surrounding administrative programs.

Starting at $68,405 Per Year (GS 9)