Total 245 Customer Service job vacancies in milton keynes mk6 5ls

Working closely with the Marketing Manager and specialists in the marketing team, you will be responsible for managing social media channels, deliver multi-channel targeted campaigns and contribute to the success of international events.

The successful candidate will have at least 5 years' experience working across the full marketing mix and will need the ability to create and produce a wide range of media content, so a creative flair and strong copy writing skills are essential. Previous experience gained within an Engineering or Technical Marketing environments promoting complex products to a B2B target base is ideally required.

Key Responsibilities:

• Develop and implement a robust marketing strategy in alignment with company objectives for the product brand.
• Create high-quality written content including editorials, news stories, white papers, brochures, and gated /download content, ensuring alignment with the brand's voice and technical standards.
• Design and oversee multi-channel advertising campaigns including print, digital, and third-party collaborations, and complete post-campaign analysis.
• Day-to-day management of social media channels, specifically LinkedIn, including content planning and creation, monitoring and reporting.
• Ensure website content is accurate and up to date at all times. Utilise analytics to drive new content creation and improvements to the user experience.
• Manage comprehensive communication plans for product life cycles and new product launches.
• Devise and deliver the CRM communications strategy to drive conversions through the buying process and increase engagement with owners.
• Track and report marketing performance using available data analytics to identify trends, opportunities and inform audience profiles.
• Manage the successful delivery of international events from stand design through to post-event communications.
• Manage the product marketing budget in line with the agreed strategy.

Experience Requirements:

• A degree or other formal qualification in marketing or business studies.
• Minimum of five years of experience in marketing, with a strong preference for backgrounds in engineering, technology, or related fields.
• Exceptional ability in content creation, with excellent writing and editorial skills.
• Proven expertise in managing complex B2B marketing strategies and campaigns.
• Ability to understand and clearly communicate technical products and applications.
• Excellent data handling skills including digital analytics and sales reporting.
• Adept at managing multiple projects simultaneously with a keen attention to detail.
• Excellent interpersonal and communication skills, capable of working collaboratively in a team-oriented environment across both commercial and engineering departments.

We are currently recruiting for an Applications Engineer to join an established Automotive products company, based in the Milton Keynes area.

The successful candidate will be involved in the complete life cycle of products, from conception, specification, user acceptance testing and pre/post-sales support, delivering innovative solutions to clients across the Automotive Industry Sector.

Candidates will require a strong foundation in Automotive Engineering and previous experience of the Automotive Test Environment with the ability to understand and adapt existing products to meet customer requirements.

Key Responsibilities:

• Analyse and identify current and future needs of Automotive customers, proposing innovative solutions to requirements
• ​Manage and lead all aspects of the product life cycle, from conception through to release, working to deadlines and adapting plans as necessary
• ​Negotiate and agree actions and time scales for multiple, concurrent engineering projects with other project team members
• ​Communicate with the development and test teams and report back to management on product / project status
• ​Create and maintain detailed and accurate specifications that allow efficient development and testing of new products and features
• ​Complete user acceptance testing and provide feedback to the development teams
• ​Provide expert help and guidance to the first line customer support team and other areas of the business as required
• ​Provide pre-sales advice to customers and distributors, helping with quotations and on-site customer demonstrations and training

Experience Requirements:

• At least 2 years' experience in the Automotive sector, ideally within a Vehicle Test Environment
• Hold an Automotive Engineering Degree (HND may be considered with additional relevant experience within Vehicle Testing.
• Experience of collecting and analysing test data, ideally from moving vehicles
• ​Experience in reading and understanding technical documentation such as Regulations, specifications and product data sheets/manuals
• ​Ability to understand and solve sometimes complex engineering problems
• ​Strong communication skills, both oral and written
• ​A full, clean Driver's licence
• Exposure to GNSS, INS and/or ADAS technologies would be highly beneficial
• Previous experience in a Sales and Customer Management orientated role would be advantageous

Endoscopy Receptionist/ Administrator


Department:Endoscopy, Medicine Division


Band:3, £24,071 - £25,674 Per annum, pro rata if part time


Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working


PLEASE CONSIDER IF YOU ARE ABLE TO COMMIT TO THE SPECIFIC REQUIRMENTS OF THE JOB BEFORE APPLYING.

An exciting opportunity has arisen within the Endoscopy Team for a FULL TIME Receptionist/ Administrator- working pattern will be via a rolling 4/5 week rota.
The post holder will be required to work Saturdays (approx. 1 in every 4/5)
The working week will incorporate mostly be long days (3 days x 10 hours + 1 day x 7.5 hours)
The successful applicant will be expected to work over two sites - Milton Keynes University Hospital and Whitehouse Diagnostic Centre, MK8.

The successful applicant will need previous experience working within the NHS in an administrative or reception-based role. The role will be to provide excellent reception/ customer service to our patients as well as offer administrative support and schedule appointments. Experience of using Windows 10 and eCare would be advantageous, but not essential as full training will be given.
The successful applicant must be able to demonstrate good administrative skills.


Please note that we are not able to offer sponsorship for this role.


Interview date:30 October 2024


The role requires exemplary customer service skills, along with the ability to multi task and prioritise your own work. The role can be extremely busy with varying demands and needs, the successful applicant must be able to work well under pressure and remain courteous and professional at all times. A flexible approach to the needs of the department is essential.

They must enjoy working as part of a team and ideally will have had previous experience of working with the public.

To cover reception and support the Admission team in Endoscopy (MKUH and Whitehouse Community Diagnostic Centre)

• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
• Ensure all activity is finalised in a timely manner using Trust’s patient administrative system (eCare) or appropriate IT system including ‘did not attends’ (DNAs) cancellations and discharges
• Update patient details on eCare System as appropriate, checking all demographic details on arrival or departure
• Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines


NHS Staff Survey:Administrative and Clerical colleagues experience a highlycompassionate and inclusivework environment at MKUH, scoring 7.56 out of 10.


You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours.  At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking

• Free tea and coffee

• Great flexible working opportunities

• Discounted gym membership


• Lease car scheme

• Generous annual leave and pension scheme

• On site nursery (chargeable)

• Extensive staff health and well-being programme


Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.



• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.  

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Tuesday 22 Oct 2024

Your new role
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service. Your key responsibilities will include:

• Deliver front-line IT service, responding to alerts and resolving customer incidents and service requests on a rotating 24/7 shift basis.
• Monitor the IT estate vigilantly, conducting quality triage of alerts or user contacts.
• Troubleshoot and resolve a variety of IT incidents, ensuring quick resolution and accurate recording of activities.
• Support the Major Incident Management process occasionally.
• Work as part of a team to ensure services are delivered within SLAs, providing First Contact Resolution (FCR) using Knowledge Base Articles (KBA) and subject matter expertise.
• Administer the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets.
• Manage resolver group queue stacks, ensuring SLA clocks do not expire and tickets are continually updated or appropriately escalated.
• Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes.
• Manage end-user expectations throughout the lifecycle of incidents or service requests.
• Liaise with Problem Managers, Incident Managers, and resolver groups to support resolution.
• Act as a technical liaison with third-party vendors during incidents.

What you'll need to succeed

• Ability to obtain (or currently possess) UK Government Security Clearance i.e. British nationality and residency in the UK for at least five of the last ten years - You will not be considered for the position without meeting this first criteria.
• The ability to work 12-hour shifts (mixture of day or night shifts) on a 24/7/365 basis, with the potential for additional hours and on-call requirements.
• On-site attendance is required at the specified location.
• Demonstrable record of delivering results and meeting targets.
• Strong analytical skills and the ability to develop solutions focused on customer needs.
• Effective verbal and written communication skills at all levels.
• The ability to build and maintain customer relationships and exceed expectations.
• Sound technical understanding of WINTEL environments.
• Previous experience working within a Service Desk environment, with knowledge of Incident and Request Fulfilment processes, priority classifications, and SLAs.
• Certifications such as Managing Modern Desktops (MD 101), Microsoft Certified: Azure Fundamentals (AZ-900), and Microsoft 365 Certified: Modern Desktop Administrator Associate (MD 100).
• Experience with 365 Desktop (Intune/EPM) Cloud and Apple Mobile Phone/Apple Business Manager.
• Awareness of IT Service Management frameworks (e.g., ITIL), Asset and Configuration Management, Problem Management, Operational Management, Systems Operations, Testing, and User Focus.
• ITIL v3/v4 Foundation certification.

What you'll get in return

• An initial 6-month contract with a possibility for extension
• £240 - 265 per day rate Outside IR35 (via ltd company)

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.


Principal Pharmacist – Unplanned Surgery and Critical Care

Department: Pharmacy

Band 8a £53,755 - £60,504 Per annum

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

Are you an experienced pharmacist with a passion for the care of patients undergoing unplanned surgery? Are you keen to develop our pharmaceutical care of critically ill patient across the hospital? Would you like to be part of our multi-disciplinary team who contribute to the care of these patient groups throughout their hospital journey? If this describes you, we invite you to get in touch with us.

Now is an excellent time to become part of the pharmacy team at MKUH; we are a friendly, forward-thinking, and innovative department who continue to grow in both size and influence. Recent enhancements to our working environment include a major departmental refurbishment, the introduction of a new Pharmacy Robot, the establishment of a new Pharmacy and Aseptic Unit in the Cancer Centre, and the opening of a new Outpatient Pharmacy.

Are you the person to help us make this happen? If so, we look forward to hearing from you.

For additional information about this post, please contact:
Jill McDonald (Associate Director of Pharmacy – Clinical Services, Education, Training & Workforce) on 01908 995712 or jill.mcdonald@mkuh.nhs.uk

Interviews. W/c 4th November 2024

Our services are evolving to provide our pharmacists and pharmacy technicians with more time to work alongside patients while supporting their medical and nursing colleagues. Our commitment is to ensure that every patient receives safe, high-quality care, placing our patients at the heart of our mission. This role is an ideal opportunity for a skilled and dedicated pharmacist looking for experience at a more senior level.

To support the provision of clinical pharmacy services across the Surgery Division, we are looking for an enthusiastic, highly motivated pharmacist to join our team and lead the Medicines Optimisation services to unplanned surgery and critical care patients.

Working alongside the Pharmacist Manager / Clinical Lead for Surgery & Womens and Children and other Principal Pharmacists with the Division of Surgery, you will be responsible for the development and delivery of Medicines Optimisation and Clinical Pharmacy services across the surgical division and for the management of specialist, rotational and foundation pharmacists working within your area.

Our standard working hours consist of four long days (8 am to 6.30 pm) per week; in addition you will be required to work Saturdays, Sundays, and Bank Holidays on a rota basis. After a period of induction and training, you will contribute to the two-tier pharmacy out-of-hours service.



'90% reported feeling trusted to do their job and always knowing their responsibilities.'(NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

We are looking for an individual who shows a commitment to delivering excellence and working with us to make pharmacy a great place to be, for all staff in our wider team.

A can-do approach and commitment to self and service development is essential. If you are passionate about medicines optimisation and developing pharmacy services for the future, this post is an ideal opportunity for you to build upon your clinical experience and further develop your management and leadership skills.

This role is crucial to the delivery, development, and evaluation of pharmaceutical services across the hospital. It plays a key part in helping divisions optimise medicines use within available resources.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Monday 21 Oct 2024

A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.


Pharmacist Manager-Medicines Optimisation & Clinical Lead for Care of the Elderly

Department: Pharmacy

Band 8b £62,215 - £72,293 Per annum

Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working

Are you a highly experienced clinical pharmacist with a passion for high quality patient centred care? Do you have experience across a wide range of medical specialities? Are you experienced at working within the wider multi-disciplinary team and showcasing the unique skills which the pharmacy team can add to patient care? Are you keen to harness the skills of both pharmacists and pharmacy technicians to support the development of pharmaceutical care fit for the future?

Now is an excellent time to join of the pharmacy team at MKUH; we are a friendly, forward-thinking, and innovative department who continue to grow in both size and influence. Recent enhancements to our working environment include a major departmental refurbishment, the introduction of a new Pharmacy Robot, the establishment of a new Pharmacy and Aseptic Unit in the Cancer Centre, and the opening of a new Outpatient Pharmacy.

Are you the person to help us make this happen? If so, we look forward to hearing from you.

For additional information about this post, please contact:
Jill McDonald (Associate Director of Pharmacy – Clinical Services, Education, Training & Workforce) on 01908 995712 or jill.mcdonald@mkuh.nhs.uk

Interviews: W/c 4th November 2024

You will work closely with the Clinical Director of Pharmacy, Associate Director of Pharmacy (Clinical Services & Workforce), Associate Director of Pharmacy (Operations & Governance) and the Chief Pharmacy Technician to develop and implement the strategy for the future of our pharmacy services.

Along with the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Medicine and the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Surgery and Womens & Childrens, you will be responsible for the development, delivery and evaluation of Medicines Optimisation and Clinical Pharmacy Services across all divisions within the organisation.

You will also be responsible for ensuring there is adequate clinical supervision and line management support for the principal, specialist, rotational and foundation pharmacists working within the clinical service.

We are looking for a highly motivated individual who shows a commitment to delivering excellence and working with us to make MKUH pharmacy a great place to work.

Our standard working hours consist of four long days (8 am to 6.30 pm) per week; in addition you will be required to work Saturdays, Sundays, and Bank Holidays on a rota basis. After a period of induction and training, you will contribute to the two-tier pharmacy out-of-hours service.

'83% of this staff group report that their immediate manager shows a positive interest in their health and well-being, cares about their concerns and provides adequate support.’ (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

We are looking for an experienced clinician and inspirational leader to join our team as the Pharmacist Manager – Medicines Optimisation / Clinical Lead for Care of Older People & Frailty within the Pharmacy Department at Milton Keynes University Hospital NHS Foundation Trust.

This role is crucial to the delivery, development, and evaluation of pharmaceutical services across the hospital and plays a key role in helping divisions optimise medicines use within available resources.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Monday 21 Oct 2024

Sales Support Specialist

Hybrid Role - Milton Keynes

Salary from £26,447 per annum, 27 days holiday plus bank holidays + Company Car + Benefits

Full Time Perm

Closing Date: 21st October 2024

The purpose of the role is to resolve Dealer, Brand and VWFS UK Sales escalations that are preventing achievement of VWFS UK commercial targets and directly impacting upon Dealer and customer satisfaction as well as being a key driving force in managing SLAs - bringing actions and task owners together.

RESPONSIBILITIES

• Be a key link between Dealer, Reginal Development Consultants and VWFS UK Sales workflow together with our internal departments to provide timely and effective resolution to specific escalations
• Thoroughly investigate complex escalations and assess for any risk and opportunities and inform appropriate stakeholders
• Taking inbound calls supporting the retailer network
• Create clear plans for managing the changing priorities of key dealer and brand contacts in order to support timely and effective resolutions to incoming queries
• Escalate process failings to the correct department and pull together factual investigations in order to support overturning or rectifying any poor customer, dealer or Brand outcomes
• Identify root causes to repetitive process failings, provide suggestions for improvement and be responsible for coordinating change request activity
• Work closely with the wider sales team to identify performance risks and opportunities so that we stay on track to hit our commercial targets
• Use Salesforce to manage activity and query resolution, ensuring the correct allocation of tasks to owners. Drive robust processes for follow up and completion, ensuring the department stay within agreed service levels
• Support Reginal Development Consultants with retailer coaching around VWFS process to ensure efficiency and right customer outcomes.

SKILLS AND EXPERIENCE

• Excellent written and spoken communication capabilities including telephony
• Full PC literacy essential
• High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity
• IT literate with the ability to grasp new systems
• Strong Excel skills
• High level of time management and organisational skills
• GCSE passes at Grade C or above, or equivalent, in Maths and English
• An understanding of the Data Protection Act and Consumer Credit Act and FCA is desirable

WHATS IN IT FOR YOU?

• Salary Starting from £26,447
• Company Car
• 27 days holiday + Bank Holidays
• Access to an exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

We are looking for an experienced clinician and inspirational leader to join our team as the Pharmacist Manager Medicines Optimisation / Clinical Lead for Care of Older People & Frailty within the Pharmacy Department at Milton Keynes University Hospital NHS Foundation Trust. This role is crucial to the delivery, development, and evaluation of pharmaceutical services across the hospital and plays a key role in helping divisions optimise medicines use within available resources. Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Tile: Head of STEM

Location: Willow Park School, Milton Keynes

Salary: £45,000 per annum

Hours: 40 hours per week, Monday to Friday 8am - 4pm

Contract: Permanent, Term Time Only

Start date: January 2025

UK Applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Head of STEM to join our close-knit team at Willow Park School located in Milton Keynes.

About the Role

The Headteacher is seeking to appoint an enthusiastic Head of STEM to join this thriving specialist SEMH School. Responsible to the Curriculum Lead / Deputy Head Teacher they will be responsible in the running of the department and ensure that the department and the school is successful in achieving its aims. You will be an enthusiastic, flexible and determined individual who shares our values and is looking to develop their career in this specialist area.

Who we are looking for

Ideally, we are looking for a qualified Teacher of ICT / Computer Science with a few years’ experience, however we will happily consider applications from NQT’s who have the ambition and desire. Whilst experience within an SEMH/SEN specialist provision would be desirable we are happy to consider applications from those who are currently working in a mainstream or college setting. We welcome team members who can offer other subjects under the STEM umbrella and deliver a modern twist to the curriculum and extra-curricular activities.

Subject specialism is essential for this post as is the knowledge of the current curriculum.
Training and development will be provided for the successful candidate in line with the identified needs of the school, the skills of the individual and their prospective career progression.

Qualifications required

QTS
About us

Willow Park School is a brand new 55 place SEN school for pupils with complex needs including SEMH and Autism. A co-educational provision with entry from 9 years to 16 years old. Willow Park School is an exciting addition to the Acorn portfolio based in Milton Keynes.

Acorn Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Customer Resolutions Team Manager

Salary and Benefits: Starting from £34,037, company car, 27 days holiday plus bank holidays, generous pension scheme and so much more.

Full Time Permanent

Closing Date: 18th October

About our team:

Our Customer Resolutions team are here to make sure that we offer all of our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way..

What you'll be working on:

You will be responsible for managing the performance of the team of Executives. Through effective coaching and support, you will lead by example with a determined focus on great customer outcomes.

You identifying opportunities for continuous improvement, in an effort to ensure optimal quality and consistency of resolutions.

You will be responsible for monitoring complaint volumes and the continuous progression of individual complaints progress to ensure regulatory timescales are achieved and outcomes are delivered in line in line with the expectations of Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and New Consumer Duty (NCD)

Your day to day:

• Leading and motivating a team of Customer Resolutions Executives and maximising their performance through delivering continuous coaching, support and by instilling a strong customer-centric focus.
• Managing multiple relationships with senior internal and external stakeholders, including but not limited to BoM, Brand Managers, BDM's, CSC, internal/external solicitors and FOS
• Monitoring caseloads at team and individual level to ensure Executives are progressing complaints in a timely manner, engaging with FOS and internal/external solicitors where appropriate in order to reach a satisfactory outcome
• Helping your team to ensure they are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Accountable for team specific complaint types, ensuring that appropriate resource is assigned to provide timely resolutions and adherence to regulatory timeframes
• Where required, be competent to manage complex, high risk and/or high profile/media complaint escalations and BoM complaints
• Ensure team are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Support decisions based on evaluated customer circumstance, inconvenience and distress, ensuring outcome is fair and balanced to achieve an appropriate and proportionate resolution
• Negotiate on a regular basis with Volkswagen Brand Customer Service Centre (CSC) and Retailer Network in order to reach an appropriate multi-partite solution ensuring the best outcome for the customer
• Conduct appropriate Quality Assurance activity which could include, but not limited to; call and written correspondence monitoring, process and procedure adherence and customer outcome audits, to ensure team meet or exceed quality standards

Desired Skills and Experience:

• Proven ability to liaise with and manage stakeholder expectations.
• Confident in dealing with, and managing expectations of customers and colleagues.
• Ability to demonstrate systematic thought processes, plan and manage own workload/delivery.
• Understanding of all relevant aspects of legislation/requirements, including but not limited to NCD, DISP, FOS and relevant Vulnerable Customer guidance.
• Experience of working in a complaints environment, either within financial services or another industry type.
• Demonstrable extensive people management experience.
• Experience in Complaint handling.
• Knowledge of contract management systems - i.e. CRM, SAP, CMS, and Avaya.

What's in it for you?

• Salary Starting from £34,037
• Discretionary bonus
• Company Car
• 27 days holiday + Bank Holidays
• Access to exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Please see individual job descriptions for information as to each role. If candidates are interested in more than one role, please do contact the Lead Psychologist, as there may be opportunities to blend roles or work across more than one team depending on interest and experience.

Join Cera as a Care Assistant in Milton Keynes. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day! No experience is required.

We're recruiting part-time and full-time care assistants to support our clients at home. We have work available inOld Stratford, Milton Keynes and surrounding areas.

We have a flexible approach for shifts including mornings, days, evenings and nights - you'll usually have every other weekend off for work-life balance.

Our benefits include:

- Guaranteed hours are available

- Enhanced bank holiday rate of£17.25 (£23 Christmas and New Year)

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

We are looking for a temporary receptionist in Milton Keynes on a six month basis. Your role will involve greeting visitors, support different departments by dealing with requests in a timely manner. Along with reception duties you will be working together with the Fleet and HSE team.

Duties can include:

• Acting as first point of contact for visitors and callers
• Directing calls correctly and in an efficient manner
• Welcoming visitors, maintaining sign in measures and explaining health and safety procedures, provide them with badges
• Completing incoming and outgoing mail requirements
• Scheduling appointments and book meeting rooms
• Ordering lunch for employees and visitors
• Managing office supplies
• Providing admin support where required, recording and monitor data
• Acting as the Site Emergency Response Coordinator
• Ensuring relevant training is up to date for first aiders and fire marshals
• HSE Admin tasks

We are looking for

• Effective communicators who can convey a clear message to different people
• Organised individuals ability to organise workload
• Someone to build strong working relationships
• Take on new tasks with urgency and enthusiasm

To be considered for this role you must have 2 years+ relevant experience.

This role is fully office based and is 37.5hrs per week, there is some flexibility around the start time e.g. 7-3, 9-5 etc.

The pay rate is £16.41ph.

Apply today for immediate consideration!

Benefits of joining our Temps team:

* Weekly pay on a Friday - smooth payment process

* Working with committed and highly experienced recruitment consultant

For more information please contact New Appointments Group on 01795 702 722

CVs in Word Format to p.trustam@newappointmentsgroup.co.uk New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Job Title: Continuous Improvement Support Apprentice

Learning Standard: Business Analyst Level 4

Learning Provider: Estio

Location: Milton Keynes Head Office, Tongwell

Closing date: 17th October 2024

We have an exciting opportunity for a new apprentice to join our business. This is a Level 4 Business Analyst opportunity specialising within Continuous Improvement Support. To apply for this role you will need to be 18 or older, computer literate, customer focused and we can teach you the rest!

About Volkswagen Financial Services

Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. You might imagine you'll need a finance degree and a wardrobe full of grey suits to work at VWFS. Not true. We're smart casual in the office, informal in how we work together and we are looking for people starting out or changing their careers with diverse skills, backgrounds and ideas to join us.

We are passionate about learning and our Apprenticeship Programmes are a great way to start your career as a Business Analyst, whether you have just completed your studies at school or looking for a change in career direction we'd love to hear from you.

What our 2 year programme involves:

This apprenticeship will focus on the role of a Continuous Improvement Analyst, a highly sought-after position within the modern-day business landscape. As a key colleague within our Operational Excellence department you will help to support and deliver real business value, this will be achieved by; mapping, checking, analysing and validating our existing procedures. Gathering Data from operational colleagues and completing time and motion studies to enable the Continuous Improvement Analysts to process their review projects and see real life change in progress as a direct result of your work.

We know that's a lot to take in! We'll be with you and support you every step of the way. Initially you'll pair with the highly skilled and experienced Analysts already established within your team as you get up-to-speed. Eventually you will start to take on smaller projects on your own, always with the support of your peers to help you learn and develop your skills.

All in all you will gain a well-rounded experience throughout the 2 year programme to enable you to kick start your career as an Improvement Analyst. All we need from you is passion and enthusiasm to learn with the resilience to succeed!

We will support you professionally while giving hands on work experience in a forward thinking Agile change environment that centres around Design Thinking; putting the customer at the heart of everything we do. This is supplemented with a professional study programme to achieve a Level 4 Apprenticeship which is the equivalent to Level 4 NVQs, BTECs and Foundation Degrees.

The learning part:

Our programmes are structured to help you unlock your potential and you'll receive full support for your studies, including 20% of your time on 'off the job' learning. Throughout the qualification you will attend training, have mentor visits, build a portfolio of evidence and complete an end-point assessment.

Throughout the qualification and apprenticeship you will focus on specialised areas of work and learn more about:

• Mapping processes using ARIS to industry standard BPMN 2.0, this will enable the business to better understand their processes and to support the development of learning
• Checking and validating procedures to ensure that they consistently hit the same standard and to enable the business to be compliant with policy
• Listening to phone calls and complaints to enable research to understand the voice of the customer
• Gathering data from operational colleagues by completing time and motion studies, this will enable the Continuous Improvement Analyst in their process review project
• Supporting the continuous improvement analyst in running workshops by taking notes and actions
• Supporting the running of the VWFS idea scheme.

What you'll get:

• Salary of £16,000 per annum with an increase to £18,000 in your 2nd year
• A discounted loan car scheme in year 2, discretionary bonus and Company Pension Scheme
• Earn whilst you learn and receive a Level 4 apprenticeship after the 2 years
• Support through our Mentoring scheme where you will be buddied up with one of our previous Apprentices
• A fun and sociable workplace to learn and grow.
• Participate in Lifeskills workshops, designed specifically for our Apprentices

What we're looking for:

• Someone with an appetite to learn and develop
• Interest and passion for Business Analysis
• Excellent written and verbal communication skills
• The ability to manage your time effectively and work in a fast paced environment
• Attention to detail is key!
• The ability to interact with a range of colleagues and work in a team collaboratively
• 3 A Levels or BTEC equivalent
• GCSE grade C/level 4 or above in both English and Maths

Next steps:

Once you have hit the apply button, you will be asked to complete multiple-choice questions to support your application. We'll be in touch shortly after receiving this to advise if you have been successful in reaching the next stage and will be invited to attend an Assessment Centre where there will be a competency based interview and you will partake in a group exercise.

If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can or if you have any questions regarding our Apprentice Scheme in the meantime, please feel free to contact us at (we welcome questions from parents or guardians too).

Estio may also be in touch directly to discuss the role and eligibility with you.

Best of luck for your application!

Customer Resolutions Specialist Executive

Full Time - Permanent

Salary From £26,447 - £30,000 dependant on experience 27 days holiday plus bank holidays, Company Car, onsite parking and wellbeing centre, lifestyle discounts and so much more!

Closing Date: 17th October 2024

About our team

Our Customer Resolutions team are here to make sure we offer all our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way.

What you'll be working on

We are currently recruiting across our Customer Service department for a Customer Resolutions Specialist Executives. As a Customer Resolutions Specialist Executive you will be a subject matter expert within the department. Providing excellent customer service, you will manage a complex caseload of high-cost and high-risk complaints using your expertise to provide sound customer outcomes.

Benefits include

Company Car via our ECO Scheme, and access to our Company discounted loan car scheme with which entitles you to up to two cars for direct family members, annual discretionary bonus, 27 days holiday, generous pension scheme, private healthcare, free on-site parking, local discounts and much more!

About the role

You will play a pivotal role our retailers, The Financial Ombudsman Service and above all, our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules while delivering high quality customer outcomes.

Responsibilities will include:

• Investigation and resolution of all complaint types, with an increased focus on handling complex and high profile complaints - diligently including Vulnerable Customers, CEO escalations and Social Media complaints in accordance with Service Level Agreements
• Take full ownership and use initiative to resolve complaints while delivering a personal service
• Support the Customer Resolutions Team as a 'Brand Champion' with each of the VWFS/VWG brands to provide visibility and awareness of Brand objectives, achievements and plans
• Provide clear and concise process expertise on a defined range of complaint and non-complaint processes and be recognised by others as a point of contact for advice, guidance and process improvement
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint and utilise the "Limits of Authority" matrix where appropriate
• Be aware of FCA focus areas that are relevant to Customer Resolutions and proactively lead department and operations initiatives to mitigate material risks.
• Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules and to resolve as appropriate
• Support our customers by utilising preferred methods of contact and issuing relevant correspondence, ensuring they are continually up to date with complaint progress
• Case management of FOS adjudications and Ombudsman decisions
• Liaise with relevant departments including Legal & Compliance, to develop understanding of our obligations and requirements to achieve fair customer outcomes
• Ensure that customer communication (letters/emails) is completed to the highest standard in line with the appropriate VWFS brands and respective guidance

About you

• An experienced Complaint Handler within a regulated environment, preferably automotive finance
• Proven ability to liaise with and manage stakeholder expectations
• Confident in managing expectations of colleagues and customers
• Ability to work to service levels and quality measures
• Ability to cope under pressure and meet strict deadlines
• Demonstrate an understanding of all relevant aspects' legislation/requirements including but not limited to Consumer Duty, FCA, FOS
• A good understanding of the product portfolio and the behaviours of products and brands across the VW Group
• Ability to manage a high workload daily.

How we support you

The training at VWFS is amazing, there are lots of opportunities to learn and grow, and excellent work is well-recognised. For many of our people, the big attraction is the opportunity to work with leading automotive brands in a fantastic environment; we have a call centre like no other, an inspiring workspace complemented by a supportive, friendly team culture.

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.