Total 21 Customer Service job vacancies in london leeds taunton se1 8ug

Main PurposeWork to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population. Principal Duties and Responsibilities 1. General The person carrying out this role should:- 1.1 Establish and maintain timely, appropriate and organised ways of working during the working day 1.2 Establish and maintain productive working relationships with the Practice Team. 1.3 Carry out duties in a quiet, timely, efficient, professional and respectful way. 1.4 Work closely with duty clinician to support and maintain first contact assessment way of working 1.5 Achieve and maintain core competencies 1.6 Obtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shift 1.7 Establish and maintain daily operational links with the all clinical staff 1.8 Carry out appropriate duties to maintain adequate patient services during surgery hours (Monday, Wednesday 7am 6pm, Tuesday, Thursday and Friday 8am 6pm) 1.9 Maintain code of confidentiality at all times 1.10 Establish and maintain good working links with the Practice Manager. 1.11 Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;- 2. Patient Contact The person carrying out this role should:- 2.1 Meet and receive patients and help deal with their needs 2.2 Have a good working knowledge and understanding of the following:- New patient registration process Appointment booking for all Primary Care Health Professionals and knowledge of accessing appointments in Secondary Care Note preparation, sorting and coupling and thinning of Lloyd George files Be aware of and adhere to the weekly task rota All aspects of incoming/outgoing mail and shuttle Receipt and despatch of PCSE packet Daily, weekly, monthly, quarterly administration tasks Appropriate administration tasks Electronic pathology system Sick note, appliance and equipment requests Repeat prescription service Electronic prescribing Hospital transport and 999 ambulances Preparation of stationary Preparation of repeat prescriptions Electronic mail Long term condition recall Signposting/Care navigation 2.3 Have knowledge of and act at all times within the boundaries of Health and Safety legislation 2.4 Have knowledge of and act at all times within the boundaries of the Data Protection Act. 3. Training and Personal Development The person carrying out this role should:- 3.1 Participate in the Practice and Personal Development Plan including annual appraisal 3.2 Undertake Beeston Village Surgery or NHS IT training as and when required. 4. Meetings 4.1 Attend Practice meetings as and when required 5. Confidentiality and Record Keeping The person carrying out this role should:- 5.1 Act at all times with regard to the confidentiality and sensitivity of issues to do with patients, their care and treatment. Confidentiality of both patient and practice information must be protected and maintained in accordance with Practice Policy. 5.2 All contacts that you have with patients must be recorded 6. Additional Responsibilities 6.1 The Lead Clinician can determine any additional duties that may be required so long as they do not exceed the level of responsibility expected for the grade of post. 6 To comply with the following: - Practice Policies and Procedures Health, Safety and Fire Regulations

Contract: 35 hours per week plus sleep in shifts

Salary: Up to £26,582.40 (includes sleep in shifts)

Location: Leeds

LCS are looking for committed and enthusiastic Residential Childcare Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours.

You will be working on a rota basis which may include evening and weekends. Flexibility in your availability is a must!

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Support Worker your role involves engaging, motivating and encouraging young people placed in their individual flat or shared house.

Young people supported by LCS are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

DUTIES WILL INCLUDE:

• Offer practical support and guidance to young people in line with their individual care plan to enable them to develop skills needed to live independently and to achieve in their education
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times.
• Support a young person in Education, Employment and Training, who is working towards an accredited learning qualification, by evidencing work completed and submitting this to the relevant instructor.
• Maintain appropriate links in the community - e.g., educational provisions, sport centre, youth clubs.

ALL APPLICANTS MUST HAVE:

• Flexibility in their availability as the roles involve shift work - sleep-in nights, evenings and weekends
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this
• Experience of working with attachment and trauma is desirable
• Experience of working with challenging behaviour and or mental health issues is desirable
• Have an understanding of the issues that face young people in care
• Be willing to travel so a full driving licence and access to a vehicle is desirable, although good public transport links are available in this area should you have no access to a vehicle
• Computer experience to an intermediate level

WHAT WE OFFER:

• On-the-Job Accredited Training
• Opportunities to gain NVQ Qualifications
• Access to accredited online courses/qualifications
• Regular Supervisions
• Pension scheme
• Employee discount scheme
• 28 days' Annual Leave (including bank holidays)
• Cost of travel is covered above £5 to support with commute

The successful candidate will be required to complete an enhanced DBS Check for this position. LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Contract: 35 hours per week

Salary: Basic salary £21,876.40 with a potential to earn up to £27,492.40 with sleep in shifts

Location: Leeds

LCS are looking for committed and enthusiastic Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours. You will be working on a rota basis which may include evening and weekends. Flexibility in your availability is a must.

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Support Worker your role involves engaging, motivating and encouraging young people placed in their individual flat or shared house. Young people supported by LCS are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

Main Duties:

• Offer practical support and guidance to young people in line with their individual care plan to enable them to develop skills needed to live independently and to achieve in their education
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times.
• Support a young person in Education, Employment and Training, who is working towards an accredited learning qualification, by evidencing work completed and submitting this to the relevant instructor.
• Maintain appropriate links in the community - e.g., educational provisions, sport centre, youth clubs.

All applicants must have:

• Flexibility in their availability as the roles involve shift work - sleep-in nights, evenings and weekends
• Ideally hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this
• Experience of working with attachment and trauma is desirable
• Experience of working with challenging behaviour and or mental health issues is desirable
• Have an understanding of the issues that face young people in care
• Be willing to travel so a full driving licence and access to a vehicle is desirable, although good public transport links are available in this area should you have no access to a vehicle
• Computer experience to an intermediate level

What we offer:

• On-the-Job Accredited Training
• Opportunities to gain NVQ Qualifications
• Access to accredited online courses/qualifications
• Regular Supervisions
• Pension scheme
• Employee discount scheme
• 28 days' Annual Leave (including bank holidays)
• Cost of travel is covered above £5 to support with commute
• A potential extra earning of up to £5616 with sleep in shifts (£54 per sleep in shift)

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. LCS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position.

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024

At Imperial College Healthcare, you’ll be working with leading clinicians pushing the boundaries in patient care. Don’t miss this exciting opportunity to join our multidisciplinary team of skilled and motivated staff who provide high-quality care to our patients, both NHS and private. We are currently looking to recruit an enthusiastic and welcoming theatre receptionist..

Together we aim to continue to deliver the highest standard of evidence-based perioperative care, resulting in increased patient satisfaction. We are implementing new ways of working, so we require forward-thinking individuals ready to embrace change and take on new and exciting challenges.

We are committed to your professional development and will provide you with a range of education, in-house training, and one-to-one coaching coordinated by a dedicated practice development nurse and senior nursing team. You’ll benefit from a career development programme, a staff recognition scheme, the option of bank income and a range of extras such as cycle to work and car lease schemes, and a season ticket loan.

To be successful in this role, you’ll possess a passion for excellence and improvement, a flexible approach, be a team player and a person who endeavours in making this a great place to work. Your posture, attitude, smile and greetings to patients, staff and visitors sets the precedence for us all will definitely set the precedence for us all.
• To provide effective and efficient clerical and reception support to main theatres, ensuring that the administration processes meet the needs of all service users.
• To keep up to date with the skills and knowledge needed to carry out the role.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 10 Dec 2024

Job Title: Agency Registered General Nurse (RGN) - Bridgewood Care Home, Enfield
Job Type: Full-time Contract
Pay Rate:

1. £24 per hour (days)
2. Uplifts for Saturdays and nights (details below)

About the Role:
We are seeking a dedicated and compassionate Registered General Nurse (RGN) to join our team at Bridgewood Care Home in Enfield. As an RGN, you will play a vital role in delivering high-quality care to our residents, ensuring their physical, emotional, and social needs are met.
Responsibilities:

1. Assess, plan, implement, and evaluate individualized care plans for residents
2. Administer medications and treatments as prescribed
3. Monitor and report any changes in residents' conditions
4. Collaborate with the care team to provide person-centered care
5. Maintain accurate and up-to-date records
6. Participate in training and development opportunities to enhance your skills and knowledge

Requirements:

1. Registered General Nurse (RGN) qualification
2. Valid NMC registration
3. Previous experience in a care home setting (desirable)
4. Excellent communication and interpersonal skills
5. Ability to work flexibly, including weekends and nights

Pay Uplifts:

1. Saturdays: £26 per hour
2. Nights: £28 per hour
3. Bank Holidays: £30 per hour

Benefits:

1. Full-time contract with guaranteed hours
2. Competitive pay rates with uplifts for weekends and nights
3. Opportunities for professional development and training
4. Supportive and friendly team environment

How to Apply:
If you are a motivated and caring RGN looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact email or online application portal]. We look forward to hearing from you!
Equal Opportunities:
We are an equal opportunities employer and welcome applications from all qualified candidates.

• Please also bear in mind our £250 referral fee bonus for any health care professional you refer who we place in to work on a 3 month contract.
• We also offer a £250 sign up bonus for any qualified professionals that register with our agency. This will be paid in your first pay packet.
• The Benefits of working with Service Care Solutions:
• - DBS disclosures provided via fast track online services free of charge
• - £250 training allowance
  - Excellent pay rates
  - Specialist consultants offering single point of contact
  - Frequent notifications of upcoming opportunities via text and email
  - Ltd and PAYE payment options available
  - Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Telecare Officer

Duration: Initially 3 months
Location: Lewisham
Hours: 35 hours a week
Shifts: 3 days per week, 7am-7pm or 7pm-7am
Rate: £24 umbrella an hour (£19 PAYE an hour)

About the Role

As a Telecare Officer, you will be responsible for providing crucial support and assistance to individuals in need, particularly during day and night shifts on a rotational basis. Your primary duties will involve handling calls, responding to emergencies, and ensuring the safety and well-being of individuals within the community.

Key Responsibilities

• Work day and night shifts within a structured 7am - 7pm or 7pm to 7am shift pattern
• Respond promptly to calls and emergencies
• Assist vulnerable adults in an Adult Social Care (ASC) setting
• Maintain a high level of professionalism and empathy in all interactions

Qualifications & Experience

• Previous experience in a similar role preferred
• Experience working with vulnerable adults in an ASC setting is advantageous
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Excellent problem-solving skills
• Hold a clean driving license

If you are a caring individual with a genuine passion for helping others, we want to hear from you. Apply now and become a vital part of our team as a Telecare Officer

Holly Bush Nursing Home is based in Stanmore / Harrow and is registered to care for up to 12 adults with learning disabilities. We are looking to expand our dedicated team of carers to assist in maintaining a high standard of personal care.

Job Description:

The Ideal candidate will be patient and friendly with good communication skills. You should be able to follow instructions and perform a variety of tasks to help our service users.
To share the personal care and support needs of service users with other staff members of the team in a way that respects the dignity of the individual and promotes their independence.
The care and support provided by Care and Support Workers is expected to include support that would reasonably be given by members of the service user's family and is not to include tasks that would normally be undertaken by a trained nurse.
Principal responsibilities

To assist service users who need help getting up and going to bed in the morning and evenings, including dressing and undressing, washing, bathing and going to the toilet.
To help service users with their mobility and with any physical disabilities, including incontinence and use of personal aids and equipment.
To care for service users who are temporarily sick and need bed nursing and help with feeding etc.
To provide care and support for service users who are terminally ill.
To help in the promotion of mental and physical activities of service users through talking, outings, reading, writing, hobbies and recreations.
To make and change beds, light cleaning, emptying commodes and general tidying.
To inspect, launder and mend customers' clothes.
To set tables and trays, prepare and serve light meals, clearing away and washing up.
To read and write reports and be involved in service users reviews and training activities.
To adhere to all the nursing homes policies and procedures at all times.
To report either to the Manager or Nurse on duty any significant changes in the health or circumstances of a service users.
To encourage the independence of service users wherever possible.
It is considered essential that Care and Support Workers possess the following qualities:

Self motivated & well organised.
Flexible.
Caring & sensitive to the needs of others.
Ability to use own initiative.
Ability to communicate effectively.
SIMPLYCARE …"A Provider And Employer That Simply Cares !"

Customer Services Advisor

Salary: £28,000 per annum, plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week. 8.30am - 5pm

Location: Haringey, N17 9AZ



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Supporting the Portfolio Manager in all aspect of the service
  
• Manage the commercial waste inbox and deal with all enquiries and disputes from businesses in a positive and professional manner
  
• Work with the sales team, contact centre teams, collection teams and clients, provide information and resolve queries
  
• Proactively process all-new, amended and closed contracts, raise invoices and credits to customers and national accounts as required
  
• Log customer details on WIMS/ECHO and arrange container deliveries
  
• Assist with marketing and promotional activities to increase leads and opportunities for new sales
  
• Use all Commercial and any other applications such as WIMS, Workday, SalesForce and ECHO and ensure these are regularly updated and accurate
  
• Perform all administrative tasks required as part of the role including, email, phone and general enquiries
  
• Ensure full compliance with all Veolia policies, Health and Safety policies and procedures
  

What we're looking for;

• Excellent customer service skills including the ability to handle difficult customers and situations
  
• Excellent personal and office organisational skills, including prioritisation and working under pressure
  
• A team player who can create and maintain a positive attitude to the team, proven through performance improvements and high moral
  
• Excellent communication skills, with the ability to listen, effectively extract important information and communicate this onward using different means
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Support Worker

Our client is looking for Specialist Support Workers to provide health and social care support to deaf individuals in Leeds.

Their service in Leeds is a brand-new supported living service for clients who are deaf with complex needs and/or mental health conditions.

Position: Specialist Support Worker

Location: Leeds

Salary: £28,080 per annum.

Hours: Full-time, 40 hours per week. To meet the needs of the service, hours will include days, evenings, weekends and sleep shifts. Bank contracts are also available.

Benefits: The employer will work alongside you during your career to maximise your full potential with training and development to help you become the best you!

Join their learning pathway with BSL, they offer paid training and development to further your BSL knowledge.

Being a permanent employee, you will also receive the following:

- 25 days holiday per holiday year plus bank holidays (pro-rata)

- 2 wellbeing days (pro-rata)

- After 3 months auto-enrolled in the NOW pension scheme at prevailing rates

- After successful completion of the probation period (normally 6 months) eligible to join Scottish widows pension employee contributes 5%, employer 6%

- Eye care vouchers

- 5 days paid study leave per year (CPD) (pro-rata)

- Expenses policy which allows payments for items when working away from home

- 2x salary life assurance scheme (death in service)

- Fully funded BSL training

- Generous sick pay policy

- Refer a friend £200 voucher for both the referee and referrer.

About the Role:

You will become a key worker to a client, supporting them with independent living skills, emotional support, monitoring of their medication, and where appropriate maintaining safety, privacy, and dignity following CQC regulations and organisation policies and procedures.

About you:

If you have the passion to make a difference, have the experience outlined below, and are interested in working for this amazing charity then they would be delighted to hear from you:

They are looking for people with:

- Experience of working with varying degrees of deafness, including those who are culturally deaf

- British Sign Language (BSL) or a willingness to learn BSL

- Excellent communications skills

- Experience working with people with Learning Disabilities and/or Mental Health

- Experience working in supported living services/or residential care services

You will receive an in-depth induction to give you insight into their charity and what they do, and how you will be able to help them deliver its mission.

Wellbeing is at the heart of everything this charity does! It's not just about their clients, it's about you too!

Let's get you onboard to start your journey!

The Charity positively encourages applications from deaf people, disabled people, people of colour, and people from the LGBTIQA+ community. We will support all applicants along the journey of our recruitment process.

Offers of work are subject to Enhanced DBS checks, Right to Work checks, Satisfactory references, and Medical Health clearance.

Other roles you may have experienced could include Deaf Specialist Support Worker, Deaf Support Worker' Home Carer, Senior Care Worker, Senior Health Care Assistant, Senior Support Worker, Nurse, Social Care Worker, Senior Care Assistant, Mental Health Care Worker, Voluntary Worker, Domiciliary Care, Mental Health Support Worker, BSL, British Sign Language, Leeds, Support Worker, Deaf, Mental Health, Learning Disability, Care Home, etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation. #INDSCP

Gas Engineer Domestic Service and Breakdown
40k salary, Typical earnings 50k.
VW van, large company benefits
Based in East and Central London
Interview and start ASAP

Domestic Gas Engineers required for large housing maintenance specialist with lots of work in East and central London areas. Suitable candidates must be competent with breakdown and servicing on all domestic gas boilers.

There is a requirement for all of the engineers in the team to cover callout. This is 1 day per week, every week and rolling ( including weekend days). Out of hours are 24hr, however after 10pm will only be for major water leaks. These are paid at £40 incomplete and £50 for completions. Overtime works at 1.5 hour rate travel to job and time to complete. There are also opportunities for training and development.

Suitable Gas engineers must hold domestic ACS qualifications for CENWAT, CCN, CKR,HTR. Qualifications in OFTEC or LPG are also desired but not essential.

Please apply online with your updated CV

Onecare-UK Ltd is a Homecare and supported living service provider that has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organized, reliable, and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes or in our supported living units.

The duties of the post are listed below:

• Participate in and supervise the delivery of care day-to-day operations in Homecare/supported living unit(s).

• Liaise with Care Supervisors ensuring care plans are reviewed regularly and make any changes required to the care plans and risk assessments accordingly.

• To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation standards through effective shadowing.

• Monitor all service users receiving quality care from the staff.

• Ensure the accuracy and completeness of all documentation held in service users' folders and that all the written reports and administration are up to date.

• Management of medication.

• To record all necessary information clearly and legibly in line with record-keeping policies and procedures.

• Responding to complaints and queries from service users to coordinators.

• Liaise with carers/service users ensuring they are informed of any changes.

• Have the ability to work in a multi-agency approach.

• To follow rota as allocated by the coordinators in both domiciliary care and supported living units.

• To be on-call in case of emergency as and when required.

• To support care staff in their role by providing guidance and supervising in completing their tasks.

• Provide shadow support to all new care staff, supporting them in their performance.

• Liaise closely with the coordinators regarding effective rota management, permanent allocation of care & support workers, and the updating of Care and support Plans.

• Identify any training needs of junior care workers and inform the Care supervisor accordingly.

• Generally, assists with service users’ overall comfort and well-being. Enables service users to dress, undress, wash, use the toilet, bathe; and prepare and serve meals to service users.

• To observe, monitor, and report to the Care Manager / Care supervisor, any significant changes in the service user's health or well-being,

• Working with other members of the team to ensure high-quality service provision.

• To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews.

• Ensure the safest possible living environment for Service Users whilst respecting Service users’ choices and rights, needs and preferences, and promoting independence, choice, and control.

• To review MAR charts and undertake MAR log audits daily.

• Ensuring all services are compliant with the legislation, safeguarding, Health, and safety per CQC standards regulations.

• The responsibilities above are not an exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs.

Qualifications, skills, and experience required for the post

· A minimum of QCF Level 3 in Health and Social care or equivalent.

· Three years experience in Health and Social care

· Good communication skills in English

· Ability to plan and organise; can work under pressure

· Ability to lead effectively and be a member of a team

· Flexible to work shifts

· Good knowledge of CQC requirements

· Good IT skills

Working Days: Monday to Friday, Saturday & Sunday

Working Hours: 37.5 hrs per week

Onecare-UK Ltd is a Homecare and supported living service provider that has built a reputation on quality. We have an opportunity for a Care Worker who is organised, reliable, and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes.

The duties of the post are listed below:

· Generally, assists with service users over comfort and well-being.

· Assists and enables service users to dress, undress, wash, sue the toilet and bathe.

· Serves meals to service users at the table or in bed and assists with feeding if required.

· Provides interest and activities to stimulate and engage the service users.

· Helps with daily activities such as letter writing, paying bills, and collecting benefits.

· Undertakes cleaning and domestic duties including meal preparation as required.

· Monitors service users’ conditions by taking temperature, pulse, respiration, and weight, and contributes to record keeping.

· Liaises with professional staff in carrying out care plans etc.

· Ensure the accuracy and completeness of all documentation held in service users' folders and that all the written reports and administration are up to date.

· Management of medication.

· To record all necessary information clearly and legibly in line with record-keeping policies and procedures.

· Responding to complaints and queries from service users to coordinators.

· Liaise with carers/service users ensuring they are informed of any changes.

· Have the ability to work in a multi-agency approach.

· To follow the rota as allocated by the coordinators for domiciliary care services.

· Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers, and the writing of Care & Support Plans.

· Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations

Personal attributes:

· To be flexible and adaptable in their working hours.

· Caring, diplomatic, and have the ability to recognize the signs when the client is stressed and needs support.

· To be enthusiastic, outgoing, reliable, excellent timekeeping, patient, and persistent

Knowledge and Expertise:

· 1-2 Years’ care experience

· Some experience in caring for clients in their own home

· NVQ Care Level 2 or 3

· Preferably driving license holder/ Car driving experience

We are looking for Care workers to provide the following services:

· Personal Care

· Domestic Care

· Social Care

· Community Inclusion

· Companionship

Job type: Full time

Working Days: Monday to Friday, Saturday & Sunday

Mornings / Daytime / Evenings

Working Hours: 37.5 hrs per week

Job Title : Senior Parent Support Advisor (PO1)
Job Category : Social Care - Unqualified
Location Thomas Hardy House, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.28

A. Work as a Case Worker in the Change and Challenge Service [CCS] holding a complex caseload of families that meet the Troubled Families criteria.
B. Coordinate, be lead facilitator, review and evaluate whole family interventions.
C. To be the CCS liaison officer with a group of schools, maintain communication with them, and represent the CCS at meetings with the schools such as exclusion panels. Ensure that Schools know that you can screen all families that potentially meet the Troubled Families criteria.
D. To do direct one to one and group work, at the CCS building, the family homes, other community venues with CCS clients [Adults and Children] who may display very difficult, challenging, angry and aggressive behaviour.
E. To undertake all duties in relation to the provision of assessment, report writing, supervision and case management regarding all matters relating to CCS clients in accordance with Legislation, Local and National Standards and all relevant Enfield policies and procedures.
F. To work with CCS Management to deliver a high-quality service to schools, partner agencies, parents/carers, their children and other members of their family, ensuring that we work towards the Troubled Families criteria.
G. To work with CCS Management to deliver all CCS Plans and meet the highest standards in the Performance Management and Quality Assurance Framework.
H. To be responsible for the delivery of efficient, comprehensive co-ordinated activities and referrals involving CCS clients with the objectives of meeting Local and National Troubled Families standards and within the aims and objectives of the Enfield CCS Business Plan.
I. To maintain accurate and contemporaneous records of all activities in accordance with target objectives and national standards. Ensure that alrelevant information systems are up to date with accurate data and information.
J. Accuracy of records using a variation of different programmes and systems such as, Excel, Access, Liquid Logic, Civica etc
Skills, Experience

Essential:

To have a minimum of 2 years’ experience of direct work with children young people and their families in the family home or in the community.

Experience of working effectively in co-operation and partnership with a range of communities, partner agencies, private sector bodies, public agencies, voluntary bodies and statutory agencies appropriate to the service area.

Proven ability to work with young people, adults and families who have multiple and complex needs with the ability to complete family assessments and draw up and review contracts and intervention strategies.

Strong verbal and written communication skills with the ability to work assertively to achieve sustainable and positive change. Including negotiation and problem solving in a multi-disciplinary setting

Ability to keep accurate records, organise, plan and coordinate work and proficient use of IT systems e.g. Outlook, MS Office and electronic case management systems.

Desirable:
1. Experience of working with complex case reviews such as multi-agency professional meetings e.g. Multi Agency Panels, Safeguarding or TAFs (teams around the family).
Trained to deliver accredited parenting programmes

Knowledge*

⦁ Knowledge of early help and integrated processes
⦁ Knowledge of the parenting issues and vulnerabilities ·
⦁ Knowledge of safeguarding and child protection legislation.
⦁ Awareness of the strategies that can be used to empower change within families
Knowledge of accredited parenting programmes

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.