Total 1,018 Customer Service job vacancies in liverpool merseyside l4 6sh

Would you like to join our dedicated, highly skilled staff team to provide co-ordinated, high quality person centred care and support to our guests accessing Thyme Lodge respite service.

Thyme Lodge provides care and support which is tailored to the individual’s needs and preferences and promotes wellbeing, choice and community engagement to adults with a learning disability, mental health diagnosis, autism and physical disabilities.

We are recruiting a proactive and compassionate leader to oversee the operational management and quality of our respite care service in St Helens. Thyme Lodge is a beautiful, homely 5 bedroomed respite service with a comfortable communal lounge, kitchen/diner, conservatory and large garden. All 5 bedrooms are spacious and comfortable and each has en-suite facilities. The house is tastefully decorated throughout and always has a welcoming atmosphere.

Our guests have a range of support requirements including assistance with managing medication, finance support, personal care support and assistance to learn new daily living skills to help promote positive self-esteem and independence.

Our guests are looking for someone who is caring, passionate, fun, reliable and kind.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support within the service. Relationships will be built based on respect and unconditional positive regard. You should have a well organised approach to staff deployment and service delivery.

You must have significant practitioner or management experience in relevant health and social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in the North West.

If you would like to discuss this post and the benefits of working for Creative Support please contact Jackie Unsworth, Senior Operations Manager on 07971106309 or email jackie.unsworth@creativesupport.co.uk

Vacancy Reference Number: 72924

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme, and we cannot accept applicants with Skilled Worker visas.

Position:Field Care Supervisor

Location:The Maples ECS Branch (L33 0YN)

Contract Type:Full Time, Temporary 6 month

Salary:£22,500 pro rata

About the role:

We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. It will involve 75/95% of time out in the field and 25/5% in the office for administrative tasks. We have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

Responsibilities:

- Responsible for the ongoing supervision on carers

- Ensuring customers' requirements are met

- Ensure your team are skilled and able to deliver a safe quality of care

- Complete meet & greet of all new packages

- Local knowledge of area

- Complete care plans and reviews of them

- Risk assessments

- Audits of MAR charts and Log books

- Complete carer spot checks and field supervisions

- Conducting Carer Interviews and supporting with compliance

- Attend provider meetings and support with business opportunities

- Hands on carer

- Take part in Out of hours on call

- Engage in team meetings

Background and Experience:

- Fully flexible

- Proven work history

- Excellent knowledge of care sector

- Passionate

- Good communication skills

- Good IT skills

- Organised

- NVQ desirable but not essential

Benefits:

- NVQ and in-house Training and development for your role and future Career with us

- We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

- Employee Assistance Programme

- Mobile phone and other required tech

- Company pension scheme

- 25 days holiday entitlement + bank holidays on top

- Paid DBS/PVG

- Paid SSSC registration and qualifications

- Paid SCW registration and qualifications

- Mileage Allowance

- Free uniform

- Service and recognition rewards

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

We are seeking a Higher Level Teaching Assistant (HLTA) job vacancy, Bootle, Merseyside.

Location
This position is within easy commuting distance from Bootle, Walton, Anfield, Kirkby, Aintree, Litherland, Seaforth, Liverpool and surrounding towns and villages.

Benefits
Salary: £25’915 FTE, Actual Salary for Term Time only £22’300 per annum
Hours: Monday to Friday, Term Time Only.
Working Hours: 37.5 hours per week.
Contract: Permanent.
Pension Scheme, Health Care Plan, Blue Light Card.
Free Online GP Service & Life Assurance.
Free DBS (Disclosure & Barring Service), Flexible payday scheme.
Continued training and professional development opportunities.

Employer Social Care & Education Jobs are not the direct employer but have been selected as an approved Recruitment Partner for this national provider of specialist care and education for children and young people. This organisation is known for its clear values, ethos, and mission, which create a solid foundation for exceptional care and education. The organisation supports individuals in achieving positive outcomes and future transitions that help them reach their full potential.


Duties As an HLTA You will be joining an exceptional team in a Specialist Early Years Education School, for young children aged 4-11 years old. This school provides education to children with Special Education needs, including Autism ASC / ASD and Disabilities (SEND). Make a real difference in their lives, helping them achieve their full potential in a positive from a young age.
Support class teachers to enhance student learning and attainment.
Encourage student independence, self-esteem, and problem-solving abilities.
Assist in planning and delivering engaging learning activities.
Working with individual students, groups, or whole classes under the teacher’s guidance.
Follow the school's marking and assessment policy to track and report on student progress.
Provide exciting learning experiences that help students reach their potential.
Be a role model and manage support team members in the classroom.

Criteria
A recognised Teaching Assistant qualification or higher.
Experience working with children with Specialist Educational Needs.

Apply Social Care & Education Jobs are the UK’s leading Recruitment Partner for Adult Social Care, Children’s Residential, and Specialist Education Providers. We will support you throughout the entire application process, interview stages, and help you prepare for your first day!

Compliance Successful applicants will undergo pre-employment safeguarding checks, including an enhanced DBS check. This role is exempt from the Rehabilitation of Offenders Act 1974, and applicants must disclose all convictions and cautions, unless "protected" under the DBS filtering rules, to ensure suitability to work with children. The employer is committed to safeguarding and promoting the welfare of children and young adults and is a disability-confident and equal opportunities employer.

Due to the high volume of applications, we receive, we are unable to respond to every candidate. If you do not hear from us within 48 hours of your application, please assume that you have not met the criteria on this occasion.

Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.


NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.


SALARY: £25,000 - £28,938 per annum + Bonus + Generous Benefits (see below)

LOCATION: Kirkby, Liverpool Merseyside, North West England (L33)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

Although the company has no immediate plans to change their working hours, they may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm

START DATE: January 2025

Due to continued growth the company is looking to hire up to 8 people to join them in January 2025.


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth the company is looking to recruit up to 8 people. Call centre or financial services experience is an advantage, and will also consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Office Assistant, Waiting Staff, or Shop Assistant just to name a few. The most important factor is you have a friendly, professional approach to your work and willing to learn how to do the job.

The company find people learn best in person and from hearing and watching others, so as the Customer Service Advisor / Contact Centre Agent you will start at their office in Kirkby, Liverpool, Merseyside. Once you’re up to speed there will be opportunities for a hybrid working pattern starting from 4 months service, split between working from home and the office for part of the week, which allows you to have a great work life balance.

On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. You will aim to understand customers individual circumstances by asking questions to help you negotiate affordable repayments for outstanding arrears, ensuring that the customers best interests are met.

It's the people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. The company has excellent career development paths so you can grow your earning potential and progress through the company.


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program
• Non-contractual bonus scheme

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12863

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

Working in the Faculty of Health, Innovation, Technology and Science, you will work with a team sharing responsibility for a comprehensive range of administrative tasks within the Placement Learning Support Unit. You should be a quick learner and willing to assist in the provision of a friendly and efficient service to students and staff. You will have excellent IT and communication skills and a minimum of 5 GCSE grades A-C or equivalent, including Maths and English.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.

Proud member of the Disability Confident employer scheme

Professional: To maintain awareness of, and comply with the N.M.C Code of Professional Conduct, Trust policies, procedures and To demonstrate evidence of on-going professional development via a personal professional portfolio and the NHS knowledge and skills frame To maintain, at all times, professional standards and adhere to the Trust and departmental dress code Works collaboratively with the multidisciplinary team Professional: To communicate appropriately to all levels and disciplines, within the theatre and the Trust as Ensure all records and documentation are compiled and maintained accurately and in accordance with the N.M.C standards for record keeping and Caldicott Clinical Management: Deliver skilled practical care to all patients and participate in the monitoring, planning and delivery of individualised patient With guidance from senior staff, assess situations that arise in the peri- operative Actively support the implementation of Evidence Based Practice and participate in clinical audits as To participate on day shifts, as required, and rotation onto nights. Have an awareness of stock control and support Team Leaders in appropriate stock Input data onto the TMIS system, in order that statistics/patient activity may be accurately Ensure all equipment is maintained in accordance with manufacturers guidelines, document and report any faults immediately to senior staff. Attend/participate in unit/team meetings. Support staff under your supervision (theatre support workers, trainee operating department practitioners, student nurses) and act as an effective role Ensure rigorous adherence to infection control practices including hand hygiene and universal/standard Personal/Professional Development: Identify personal and professional needs for career development of self and junior staff via the Trust appraisal programme and the NHS knowledge and skills Support, supervise and act as a preceptor/mentor to junior staff and Demonstrate a willingness to become an approved assessor for basic and post-basic students and participate in teaching programmes for other team members. Recovery Duties: Receive and identify patients post-operatively along with all relevant documentation from anaesthetist and theatre practitioner, ensuring all information pertaining to the patients peri-operative episode is correct, as per departmental protocol. Ensure patients receive appropriate pain and nausea management whilst in recovery, including the initiation of PCA following Trust/departmental guidance. The practitioner is competent in the management of I.V. lines/ PCAs, arterial lines, epidurals and medication administration as per Trust Guidance. The practitioner is competent in airway management. This is inclusive of managing patients in the immediate post-operative phase who has e.g. a laryngereal mask or and Gudel airway in place. The practitioner possesses the knowledge to assess when a patients conscious level warrants removal of either of the artificial airways referred The practitioner reports immediately, any adverse changes in the patients condition or any other aspect of concern as identified in the NEWS score as appropriate. The practitioner is competent in the recognition of primary post- operative complications and understands the need to act in a timely Practices nurse led discharge i.e. discharges patients from the recovery unit to the ward area. The practitioner will implement a care plan for the continuing care of patient on the ward and provide a safe and effective handover of the patients peri-operative journey to the ward nursing staff, as per departmental protocol. The practitioner completes the recovery competency template through the stages novice, proficient and expert. If a patients post-operative status warrants transfer to a Critical Care bed the practitioner will, under the direct supervision of the senior practitioner, work with/support the anaesthetist responsible for the patients care until the patient is discharged from the recovery area. The practitioner will use their knowledge, clinical and analytical skills at the bedside and alert the anaesthetist, should the patients condition deteriorate and warrant medical opinion/advice. The post holder will, on occasion, be required to work in traumatic and emotive environment.

These clinical divisions provide mental health, brain injury, addiction and child and adolescent mental health services in different areas across Halton, Knowsley, Liverpool, Sefton, St Helens and Warrington. We are looking for nursing and health care assistants for our inpatient wards. Posts will be based in older adult and adult acute mental health male and female. We are committed to helping staff balance work and home life and welcome applications from applicants wishing to work part-time or with flexible working arrangements.

Specialist Support Tutor (Merseyside)

Position: Specialist Support Tutor
Location: Merseyside
Salary: £23,046.00 - £35,376.00 per annum
Contract Type: Permanent (temporary will be considered)

Morgan Hunt are currently seeking a highly motivated and experienced Specialist Support Tutor to join a dedicated and experienced ALS team at a college in Merseyside. The Specialist Support Tutor will provide comprehensive support and exam access arrangements for students with a diverse range of learning differences, disabilities, sensory impairments, and medical conditions. The goal is to ensure that all students receive the tailored support they need to succeed in their studies and achieve their full potential.

As a Specialist Support Tutor, you will play a crucial role in delivering personalised academic support, both on a 1:1 basis and in small groups, across all levels of study. You will work closely with students to develop and implement Learner Support Plans and ensure they have the necessary exam access arrangements in place.

Key Responsibilities:

• Provide tailored academic support for students with learning differences, disabilities, and medical conditions.
• Complete and maintain accurate Learner Support Plans for students.
• Assess students' needs and implement exam access arrangements in line with JCQ guidelines.
• Offer 1:1 support to learners across a variety of subjects and academic levels.
• Write clear, detailed, and professional reports on student progress and needs.
• Collaborate with academic staff and the wider Learner Support Team to ensure effective support is in place for all students.

Essential Qualifications and Experience:

• A relevant teaching qualification (e.g., DTLLS, Cert Ed, or other Post-16 equivalent).
• A qualification that meets JCQ requirements for Assessors of Exam Access Arrangements.
• Proven experience in writing detailed reports and creating accurate support plans.
• Demonstrable experience of supporting learners on a 1:1 basis, particularly in relation to academic work across all levels of study.
• A strong understanding of the needs of students with diverse learning requirements, including disabilities, sensory impairments, and medical conditions.

Desirable Skills:

• Excellent communication skills and the ability to work effectively as part of a team.
• A proactive approach to problem-solving and supporting students in achieving their academic goals.

This is an excellent opportunity for an experienced and passionate educator to join a supportive, student-focused team in Merseyside. If you have the required qualifications and experience, and are committed to helping students with diverse needs achieve their potential, we would love to hear from you.

To apply, please submit your CV outlining your suitability for the role.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Brook Street Social Care are proud to be working with a well-established children's service within Southport who have been supporting children in care for over 20 years!

Our client is seeking a Residential Childcare Support Workers to join their ever-expanding team within the North West on a full time and permanent basis.

This is a service where bespoke therapeutic care packages are devised and tailored to meet the specific needs of each young person in their care. They are passionately driven to make changes to the lives and emotional well-being of every child the team looks after.

Job Purpose:

As a Residential Childcare Support Worker, your role will be to support children and young people in a homely environment to meet their individual needs and make a real positive impact on their lives. To ensure that children are safeguarded at all times.

This role would include:

• Be a part of a caring team that provides a safe and loving home for children and young people in order for them to create lasting memories
• Make children feel safe and secure and act as a positive role model in order to meet their everyday needs
• Provide emotional support to allow children to overcome boundaries and limitations
• Role model a passion for learning and empower children to make their own decisions about themselves
• Build trust and promote positive relationships
• Celebrate children's achievements and help them find pleasure in everyday tasks
• Carry out day to day household duties such as cooking, cleaning and washing
• Manage delegated finances/budgets appropriately and responsibly, ensuring accurate receipts are recorded and submitted
• To achieve (if not already acquired) a Diploma Level 3 in Children, Young People and Families Practitioner Qualification

Salary:

• £12.75 per hour plus £40 per sleep in. Overtime rate available.
• Forecasted yearly salary between £30,000 and £36,000 per annum.

To be successful you must…

• Holds relevant experience within a children's residential care setting
• Ideally you will hold a full UK driving license
• It is preferred that you hold a Level 3/4 qualification in Children and Young People or willing to work towards
• You must be flexible to work in unpredictable and varied circumstances
• Be flexible to work shifts of 2 on 3 off including a sleep in (8am - 10pm, sleep in, 8am - 10pm)
• The ideal candidate will have excellent communication skills, able to prioritise and organise, children centred, positive and approachable.

Benefits on offer:

• Birthday and Christmas Amazon vouchers
• 5.6 weeks annual leave
• Pension scheme
• Full induction programme
• Fully funded NVQ Diploma Level 4 Children, Young People and Families Practitioner
• Opportunity for career progression
• Enhanced DBS paid for through company
• MEDICASH health and well-being plan
• Cash back for dental, optical, hospital treatments and stays, therapy treatments
• Discounted gym memberships

And more!!

If you are interested in applying for this position and feel you have the right attributes and attitude to excel in the role, apply to today and our team will be in touch with you. Or contact Cat Rainford on or call 07484 057959

Good luck with your application!

#PREJP

Receptionist, Malmaison £ rate of pay / hours Type of contract Location

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Proud member of the Disability Confident employer scheme

Do you have demonstrable transferrable skills but lack healthcare experience? If yes, we have career opportunities available for you.

Since the 1stNovember 2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For our nursing assistants this will be a premia of £600 for individuals allocated to our Low Secure wards at Hollins Park.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Due to the role being advertised for those without previous care experience, training will be delivered alongside the role. These sessions are mandatory.

This role will be paid at band 2 until completion of relevant competencies.

* Allocations will be determined by the service, R&R will reflect the amount for that clinical area


1. To carry out assigned duties, involving direct care and observation of service users under the
guidance and indirect supervision of qualified staff.
2. To report to the qualified staff any observations made whilst providing care to service users
activities and leisure, providing details of mental state and risk factors.
3. To work with service users on an individual and group basis as outlined in the care plan and
as directed by the appropriate named lead professional.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached job description and person specification for full details.

Hollins Park (Warrington) - Low Secure:
Our Low Secure ward provides mental health rehabilitation for men and women with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.




This advert closes on Sunday 1 Dec 2024

This is an exciting opportunity for the successful applicant to join Brain Injury Unit in Sid Watkins Building located on the Aintree Hospital site.

The post holder will act as a main point of contact for the ward and be a key member of the ward and administrative teams. With demonstrable typing skills, the post holder will have a good knowledge of Microsoft Office applications and the ability to accurately record data.

A key part of the role is to prepare for and take live minutes. The post holder will be required to input into the relevant Patient Clinical Information Systems, undertake diary management, cashier duties and the ordering of stock items for the service.

Applicants should only include details of qualifications that they are able to produce certifications for, all applicants please ensure that you do have certificates for any of the qualifications you include on your application form, you will need to evidence these as part of the recruitment process.

The purpose of this post is to provide a timely, accurate and comprehensive range of administration, clerical, and cashier duties to support inpatient areas across the Division.

The post holder will be a key member of the ward based and administrative teams. The post holder will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needs of the service and to support ward and service processes.

The postholder will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes. They will have good written and verbal communication skills and demonstrable organisational and time management ability.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please refer to the enclosed Job Description for full details:-

Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via internal mail and the e-mail system, as appropriate.

In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.

Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.

In line with Service requirements, produce typed documentation to support key workers. Distribute relevant documents to members of the clinical team

Ensure an adequate process for disposing of confidential clinical information/ documents.

Liaise with Mental Health Act Administrator providing information, as required.

In line with Service requirements, maintain manual and electronic patient and ward records.

Maintain stationery and provisions stocks and order any other items required for the ward.

Carry out general office duties, e.g. answer routine telephone enquiries, take/ deal with messages, book appointments when required, photocopying.

Carry out Cashier duties as per training provided and in accordance with Trust Standing Financial Instructions.

Escort professional visitors within the secure sites, as required.

Liaise with clinical and other administration staff.

In accordance with Trust Information Governance and Caldicott guidance, receive and impart information of a serious criminal nature to others who have a professional right to know.

Provide cover for colleagues as requested by the Administration Manager.

Contribute to general development initiatives and project work in line with Service requirements.

Ensure that work is conducted in accordance with Trust policies and procedures and contribute to their development.


This advert closes on Sunday 1 Dec 2024

A Vacancy at Mersey Care NHS Foundation Trust.


MALE APPLICANTS ONLY - Due to a genuine occupational need we are currently only able to accept male applicants for this role

This vacancy is for full time positions.
Do you have demonstrable transferrable skills but lack healthcare experience? If yes, we have career opportunities available for you.



Since the 1stNovember 2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For our nursing assistants this will be a premia of £600 or £4034* dependant on service allocations.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Due to the role being advertised for those without previous care experience, training will be delivered alongside the role. These sessions are mandatory.

This role will be paid at band 2 until completion of relevant competencies.

* Allocations will be determined by the service, R&R will reflect the amount for that clinical area


1. To carry out assigned duties, involving direct care and observation of service users under the
guidance and indirect supervision of qualified staff.
2. To report to the qualified staff any observations made whilst providing care to service users
activities and leisure, providing details of mental state and risk factors.
3. To work with service users on an individual and group basis as outlined in the care plan and
as directed by the appropriate named lead professional.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached job description and person specification for full details.

Ashworth Hospital - High Secure:

Ashworth Hospital is one of three high secure hospitals in the country.

Ashworth provides comprehensive, multidisciplinary treatment & care for patients with a mental illness & have been assessed as presenting a grave & immediate danger to others. Patients remain in the high secure service until they are safe & well enough to move to conditions of lower security or return to prison.

Rowan View – Medium Secure:
Rowan View provides specialist Learning Disability & Mental Health services over 8 wards. This state of the art hospital provides care & treatment to men and women. Whilst relational security & the capacity to work in an individualized and therapeutic way are central to the treatment offer, we are supported with the use of therapeutic technology for the benefit of service users & staff including virtual reality and avatar therapy.

Rathbone Hospital - Low Secure:
Our Low Secure Unit provides mental health rehabilitation for men with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.


This advert closes on Sunday 8 Dec 2024

Please see attached job description and person specification for full details. Ashworth Hospital - High Secure: Ashworth Hospital is one of three high secure hospitals in the country. Ashworth provides comprehensive, multidisciplinary treatment & care for patients with a mental illness & have been assessed as presenting a grave & immediate danger to others. Patients remain in the high secure service until they are safe & well enough to move to conditions of lower security or return to prison. Rowan View Medium Secure:Rowan View provides specialist Learning Disability & Mental Health services over 8 wards. This state of the art hospital provides care & treatment to men and women. Whilst relational security & the capacity to work in an individualized and therapeutic way are central to the treatment offer, we are supported with the use of therapeutic technology for the benefit of service users & staff including virtual reality and avatar therapy. Rathbone Hospital - Low Secure:Our Low Secure Unit provides mental health rehabilitation for men with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.