Total 746 Customer Service job vacancies in liverpool l9 3df

Assess, plan, develop, implement and evaluate programmes to promote and prevent adverse effects on health and well-being. Implement and evaluate individual treatment plans for patients. Identify, and manage as appropriate treatment plans for patients at risk. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations. Provide information and advice on prescribed or over the counter medication. Recognise, assess and refer patients presenting with mental health needs. Promote and deliver evidenced based care. Assist senior practitioners as required. Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating. Act as an advocate when representing patients and colleagues viewpoints to others. Recognise and work within own competence and professional code of conduct as regulated by the relevant professional body. Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures. Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Deliver care according to national and local guidelines, working in partnership with other clinical teams/departments. Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation. Participate in the maintenance of quality governance systems and processes across the organisation and its activities. Utilise the audit cycle as a means of evaluating quality implementing improvements where required. Evaluate the patients response to health care provision and the effectiveness of care. Support and participate in shared learning across the wider organisation. Utilising a structured framework (e.g. root cause analysis) participate in the management, review and identify learning from patient complaints, clinical incidents and near miss events. Participate in the performance monitoring review of the team, providing feedback as appropriate. Act as a positive role model takes responsibility for own development, learning and performance including participating in clinical supervision. Actively promote the workplace as a learning environment encouraging everyone to reach their potential, learn from each other and from external good practice. Understand own responsibilities and accountability in the delivery of care to patients, ensuring that the needs of the patient are the priority. Participate in planning and implementing changes within the area of care and responsibility. Work with other professionals to ensure sufficient staff of appropriate ability, quality and skill mix is available to meet the needs of patients. Contribute and participate in the development of local guidelines, protocols and standards Critically evaluate and review innovations and developments that are relevant to own practice Keep up to date with new developments locally and nationally identifying those that will enhance the teams work Undertake mandatory and statutory training. Act as a mentor to students assessing competency against set standards as requested if appropriately qualified. Accept and delegate tasks appropriately. The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

We are looking for Band 5 nurses to work within our district nursing teams based in Knowsley, to cover our 8am-8pm 7 days a week model, with vacancies available across the borough. The service is undergoing significant developments as part of our plan to deliver integrated community care for patients on a neighbourhood footprint across Knowsley.

Working to the Mersey Care values, you will have excellent empathy, communication skills and a person centred approach. You will be keen to continue learning and develop the competencies needed to give evidence based care to your patients in their own home. Clinical decision making skills and a problem solving approach is an essential component of this role. You will be a good team player who can also work autonomously on your own, escalating and reporting back appropriately.

The service operates 24 hours per day, 365 days per year to cover our 8am-8pm 7 days a week model.

You will also have the opportunity of a preceptorship and full support will be given to develop and enhance your skills.



The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Assess, plan, develop, implement and evaluate programmes to promote and prevent adverse effects on health and well-being.

Implement and evaluate individual treatment plans for patients.

Identify, and manage as appropriate treatment plans for patients at risk.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations.

Provide information and advice on prescribed or over the counter medication.

Recognise, assess and refer patients presenting with mental health needs.

Promote and deliver evidenced based care.

Assist senior practitioners as required.

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating.

Act as an advocate when representing patients and colleagues viewpoints to others.

Recognise and work within own competence and professional code of conduct as regulated by the relevant professional body.

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to national and local guidelines, working in partnership with other clinical teams/departments.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating quality implementing improvements where required.

Evaluate the patients’ response to health care provision and the effectiveness of care.

Support and participate in shared learning across the wider organisation.

Utilising a structured framework (e.g. root cause analysis) participate in the management, review and identify learning from patient complaints, clinical incidents and near miss events.

Participate in the performance monitoring review of the team, providing feedback as appropriate.

Act as a positive role model takes responsibility for own development, learning and performance including participating in clinical supervision.

Actively promote the workplace as a learning environment encouraging everyone to reach their potential, learn from each other and from external good practice.

Understand own responsibilities and accountability in the delivery of care to patients, ensuring that the needs of the patient are the priority.

Participate in planning and implementing changes within the area of care and responsibility.

Work with other professionals to ensure sufficient staff of appropriate ability, quality and skill mix is available to meet the needs of patients.

Contribute and participate in the development of local guidelines, protocols and standards

Critically evaluate and review innovations and developments that are relevant to own practice

Keep up to date with new developments locally and nationally identifying those that will enhance the teams work

Undertake mandatory and statutory training.

Act as a mentor to students assessing competency against set standards as requested if appropriately qualified.

Accept and delegate tasks appropriately.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.


This advert closes on Monday 21 Oct 2024

An exciting opportunity has arisen within our Support Secretary Team for a highly motivated and enthusiastic Support Medical Secretary to join our Administrative Team. We have 1 x full time post and 1 x part time 30 hour post vacancy

The post holder will provide a comprehensive and professional secretarial support service to an excellent standard, ensuring a high level of accuracy to the Mental Health Care Division.

The post holder is expected to work closely with the services to type clinical correspondence in a timely manner to to achieve KPIs.

The post holder will be expected to work with a flexible approach and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation whilst maintaining confidentiality at all times when dealing with service user/staff information, thus enabling the medical team to utilise their time in an efficient manner.

The post holder will provide a comprehensive professional support secretarial service to an excellent standard ensuring a high level of accuracy to the Mental Health Care Division.

Successful applicants will be expected to organise their own workload and co-ordinate workload activities with other Medical Secretaries in the team.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays.

Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes.

Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority – in conjunction with the needs of the service and line manager.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each area’s unique specialty and subsequent requirements of such specialties.

Where appropriate ordering and receipt of general office stationary and equipment.

Mentoring new members of staff including temporary staff as and when required.

General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc.

When required, provide appropriate clinical information following requests from the Patient Information Systems in use.

Please refer to attached Job Description for a full list of duties and responsibilities.


This advert closes on Thursday 17 Oct 2024

Royal Site

We are looking for a caring and compassionate individual to join our nursing team as a Band 3 HealthCare Assistant in the Liverpool University Hospitals NHS Foundation Trust.

Your role will be to support the registered nurses and other members of the multi-disciplinary team. If you are passionate about providing the highest standards of care to patients and if nothing but the best will do we want to hear from you.

In return we will provide a stimulating and challenging role for you, with full support to integrate into your team and specialty. The trust is a vibrant and exciting place to work and we are proud of the reputation we have for providing excellence in everything we do. We are forward thinking and will encourage you to contribute your ideas for change and improvement, to ensure we continue to be the best.

We are one of the busiest University teaching Hospital Trusts in North West England. Our hospitals have often been at the forefront of medical breakthroughs during our long history at the heart of the city. We are a 28 bedded Ward a Post-Operative Enhanced Recovery Unit within our bed base. We also have an extensive multi -disciplinary team that will support you throughout your development.

Supporting Registered Nurses in their daily tasks and highlighting any issues or concerns

Perform patient observations

Assisting patients to wash and dress

Assisting patients with their nutritional and fluid intake

Maintaining good documentation

Maintaining a clean and safe working environment including adherence to strict Infection Control Policy

Provide support and assistance to new and junior members of staff

Many other extensive duties

Promotes effective communication within the multi-disciplinary team and takes measures to overcome communication difficulties.

Contributes to the management of aggressive and abusive behaviour.
General bed making/making up of clean beds in readiness for new admissions.


Assist in keeping the ward environment clean and tidy.


Disposing of dirty linen appropriately.


Safe disposal of clinical waste and sharps as per Trust policy.


Attend to the needs of visitors and patients particularly those who may be distressed or bereaved.


Care for patients property, including valuables, in accordance with Trust policy.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Under the supervision of a registered nurse assisting the Ward / Department team in providing the highest possible standard of care for patients and their families/carer.

The post holder will undertake a range of tasks and duties as delegated by a
registered nurse.

Please see detailed Job Description document attached


This advert closes on Thursday 10 Oct 2024

Job Title: Policy Rent & Service Charge Administrator
Contract Type: Fixed Term Contract until 31/03/2025
Salary: £24,672.30 (£27,105.03 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Policy Rent & Service Charge Administrator

Support the Group Policy - Rent and Service Charge function in administering its policies and procedures. Support with the accurate formulation of rent and service charges for all customer types and the maintenance of associated calculators.

Provide a customer focussed Policy service on Rent and Service Charge, delivering support to finance and operational colleagues regarding rent and service charge matters including associated business rules and formulae.

About you

We are looking for someone with the confidence to communicate with a wide range of people, both internally and externally. You will have excellent attention to detail with the ability to work under pressure, delivering to strict deadlines.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension

• 28 days holidays plus bank holidays

• Flexible working options available

• Investment in your learning, personal development and technology

• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

What skills and experience we're looking for

The Studio is recruiting a temporary Full Time Support Coach for ASC working term time only (Maternity cover).

Contract: Full time, term time, Temporary (Maternity Cover). Expected employment dates 06/01/2025 – 04/04/2025.

Salary: NJC Point 5 £23,500 pro rata. Closing Date: 11:59pm Sunday 20th October 2024.

Opened in September 2013, The Studio Liverpool is a school for 14-19 year olds focused on the creative and digital technology sectors. The Studio empowers students to make a positive impact on the world through an innovative use of digital technology and is a launchpad for students’ careers in emerging areas of the creative and digital sectors.

Housed in a state-of-the- art building in the Baltic Triangle area of Liverpool, The Studio looks, feels and is different in the way it shapes learning, and creates its own unique culture of excellence through project based and technology-led learning. As we grow, there are likely to be many opportunities for career progression both at The Studio and through the Northern Schools Trust.

As a Support Coach you will work with individuals and groups of students to remove obstacles to learning and develop skills they need to achieve. Working with the Director of KS4, SENDCO, teaching staff and outreach service staff, you will put together packages of support for students that improve their achievement by meeting their learning needs. You will develop students’ emotional intelligence, relationship skills and resilience to prepare them for their next steps. You will use your expertise to support the learning needs of our ASC (Autistic Spectrum Condition) students in addition to all other students. You will have had experience in 1:1 SEMH (Social, Emotional & Mental Health) support for young people with particular emphasis on an understanding of the struggles ASC students face.

Key roles across the team include:

• To coach ASC students to identify and remove obstacles to learning and achievement
• To identify and implement strategies for ASC students that help them learn more effectively
• To identify gaps in learning and implement strategies with students to reduce these
• To use data to identify, organise and implement effective interventions that improve students learning
• To assist the SENDCo by contributing to the copy for administrative documentation
• To build excellent relationships with students and model this for others
• To support students to develop effective organisational and learning skills
• To liaise with parents to ensure alignment of home/school expectations
• To work with outreach organisations and other partners to develop packages of support for students
• To work with groups of students within the classroom to support learning across a range of subjects especially Maths and English
• To disseminate support strategies to teaching staff and coaches
• To run 1:1 SEMH support sessions with ASC students and any other students with SEND challenges including students who struggle with gender identity transition

What the school offers its staff

Application Forms are now online via our website. The direct link is here: https://ce0218li.webitrent.com/ce0218li_webrecruitment/wrd/run/ETREC106GF.display_srch_all?WVID=5433112H1R

Please direct any queries to vacancies@northernschoolstrust.co.uk

The Studio is committed to the safeguarding of its students and the promotion of the welfare of children and young people and expects all staff and volunteers to share this commitment.

How is the Studio Different?

A Studio School is a new kind of school for 14 to 19 year olds of all abilities. They have been started to help close the gap between what young people need to succeed in life and the skills and knowledge that the current education system provides. Studio Schools use the latest ways of learning based on real world enterprise projects and real work.

• The school day runs from 9:00am to 4:00pm for students and 8:45 to 5:00 for staff
• Staff are trained as professional coaches and use this to coach individuals and groups of students
• Studio Schools are small with a maximum of 300 students (75 in each year group)
• Students follow familiar GCSE, BTEC and AS/A Level subjects including the core subjects of English, Maths and Science through carefully designed and highly demanding Project Based Learning
• Project Based Learning is a key feature of the Studio with different subject areas collaborating to devise, deliver and assess project and map their curricula to them. There are also discrete lessons for most subject areas.
• Curriculum content is determined and shaped in partnership with employers and universities

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Maghull High School is part of the Southport Learning Trust family of schools. We are seeking to recruit an experienced, suitably qualified and committed individual to join our highly effective administrative team. As the first point of contact for Maghull High School, the postholder will always promote a positive image of the school and ensure that safeguarding procedures for visitors are adhered to. They will also be required to provide general administrative support across the school as required.

Excellent communication and organisational skills are essential to this role. The successful applicant will demonstrate initiative, enthusiasm and flexibility.

What the school offers its staff

Maghull High School is part of the Southport Learning Trust, which currently includes Greenbank High School, Stanley High School, Birkdale High School, Meols Cop High School, Bedford Primary School and Kew Woods Primary School. Our Trust welcomes teachers who are enthusiastic, energetic, and dedicated individuals with a talent for working with young people and a love of education. We are seeking colleagues who can build robust and effective relationships with staff, parents, students, and the wider community in order to further the ethos of the Trust.

Commitment to safeguarding

Maghull High School is committed to taking all reasonable steps to ensure the safety, health and wellbeing of all pupils at the school. If staff have concerns regarding possible abuse of a child whether it relates to ill-treatment, neglect or any other form of abuse or appears at risk of abuse, they will, in the best interests of the child, follow the procedures laid down by the Safeguarding Board. A full version of the school’s Safeguarding Policy is available at https://www.maghullhigh.com/safeguarding/

A new and exciting opportunity has arisen for substantive recruitment as the General Service Managers within the Division of Surgery based at the Royal Liverpool Hospital.

There are 3 posts available within the following Care Groups:

Digestive and Emergency Surgery

Surgical Specialties

Theatres, Anaesthetics and Critical Care

Reporting to the Head of Operations the post holder will be an integral member of the Care Group’s Management Team and will be responsible for supporting the delivery of speciality specific strategic plans and will therefore contribute to the Division’s overall strategies and objectives.



The General Service Manager will drive improvements in operational performance and planning within the service advising the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP as necessary.



The post holder will work closely with other Care group leads within the Division, colleagues across other divisions and external partners to enable the achievement of the Trust’s objectives.



Specifically, the General Service Manager is accountable for:



Assisting with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single/ several small budgets, and contributing to writing local polices.





The General Service Manager will have management experience in overseeing the performance of teams, and will possess personal qualities and skills to deal competently with operational issues.



The Service Manager will monitor existing patient centred clinical operational strategies and plans and ensuring that systems and processes are in place and adhered to.



To lead and be accountable for the operational delivery of clinical services



The Service Manager will lead plans, operational change and strategies within their service and provide and support across the care group.



The Service Manager will support work to drive the strategic direction and policy setting for the service within the context set by the Care Group leadership team, maintaining an essential communications link between the speciality/specialities and feeding into the Care Group leadership team.



The Service Manager will have oversight of the service level budgets and ensure that the financial requirements of the service are effectively managed.



They will manage workstreams to ensure achievement of the QEP target for the speciality/specialities.



The post holder has line management responsibility for the staff at Band 7 and below within the their speciality area which is not limited to administrative and clinical teams.







Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

We want our operational teams to support delivery of high quality care to patients accessing our services and in turn we want to make this the “Best Place to Work” for our staff, investing continually in their development. Liverpool University NHS FT can offer you access to leadership and team development, coaching, and flexible working.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Service Delivery and Performance Management

The Service Manager will have oversight of the Care Group’s overall budgets and take the lead on budget lines and financial performance within the service



Monitor capital and revenue budgets for the service in partnership with the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP ensuring that robust monitoring and checking systems are in place.



Working with the Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP to promote the vision and clinical strategy for the service, reflecting the health needs of the local population.



Exhibit business leadership to theservice, by working with the leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service.



Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided.



Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost effective use of resources.



Demonstrate a culture of service improvement, which produces new ideas, approaches, innovation or insights.



ClinicalGovernance/Quality

Ensure the provision of high quality, reputable and reliable high quality care for the identified are into the future.



Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk.



Help to define the governance structure and has an overview of risk systems within the area, reporting and proactively suggesting mitigation to address risk. Take the lead for these systems and polices for a delegated single service



Investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events.

Embed a learning culture to review risk, learning from incidents and near misses, by leading a solution focused approach to review, ensuring that lessons are learned and shared.




This advert closes on Monday 21 Oct 2024

Service Delivery and Performance Management The Service Manager will have oversight of the Care Groups overall budgets and take the lead on budget lines and financial performance within the service Monitor capital and revenue budgets for the service in partnership with the Head of Operations, Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP ensuring that robust monitoring and checking systems are in place. Working with the Clinical Director/Clinical Leads and Lead/Senior Nurse/AHP to promote the vision and clinical strategy for the service, reflecting the health needs of the local population. Exhibit business leadership to theservice, by working with the leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service. Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided. Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost effective use of resources. Demonstrate a culture of service improvement, which produces new ideas, approaches, innovation or insights. Clinical Governance/Quality Ensure the provision of high quality, reputable and reliable high quality care for the identified are into the future. Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk. Help to define the governance structure and has an overview of risk systems within the area, reporting and proactively suggesting mitigation to address risk. Take the lead for these systems and polices for a delegated single service Investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events. Embed a learning culture to review risk, learning from incidents and near misses, by leading a solution focused approach to review, ensuring that lessons are learned and shared.

We're currently looking for experienced qualified Emergency Medical Technicians to work out of our Cheshire and Merseyside North Sector (Liverpool). This is a permanent contract and hours will consist of shift work.

To assist in the delivery of high quality and effective pre-hospital clinical care and patient transportation, responding to 999 emergencies, inter-hospital transfers, urgent hospital admissions and other allocated patient interventions commensurate with the role and responsibilities.

To use advanced driving skills under blue light and normal traffic conditions to respond to and transport emergency and routine calls as required.

Working as a crew or solo, you will initiate appropriate care and effective treatment to patients in both hospital and pre-hospital environment, selecting and applying appropriate skills and equipment safely and within appropriate level of training, competency and scope of practice.

You must have an IHCD technician award, an Associate Ambulance Practitioner (AAP) qualification or equivalent with recent experience working in an ambulance technician or equivalent role in an NHS ambulance service to apply for this role.

Any person with a drink driving conviction in the last five years (whether or not spent) and/or more than 6 points on their licence will not be considered for the role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure you read the Job description and Person Specification attached to the advert in full before applying.


This advert closes on Monday 21 Oct 2024

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Job Responsibilities: Knowledge and use of EMIS Web Processing and issuing of prescriptions within standard timeframes as per practice policy Maintaining and monitoring the practice appointment system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Admin duties including completing tasks and NHS 111 email account Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Filing and retrieving of paperwork Clearing and restocking consultation rooms as required Awareness of monitoring the fridge temperatures Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying Keeping patient areas tidy and free from obstructions and clutter Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression Human Resources: Ensure practice policies are followed and update as necessary with particular reference to; appointments, communication, home visits, patient registration, repeat prescriptions, filing systems, births and deaths process. Premises and Equipment: Delegated responsibility from the Operations Manager, in relation to all aspects of building maintenance and security. Responsible for stock maintenance at all levels and financial efficiency of the same. Oversee cleaning and hygiene at both Moss Lane and Oriel Drive. Information Technology: Have full understanding of appointment system. Have a working knowledge of all software and hardware. Maintain In Touch patient information system. Deal with IT problems in the absence of the Operations Manager. Train staff in use of system. Health and Safety: The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include (but will not be limited to): Responsible for personal infection control and health and safety Using personal security systems within the workplace, according to practice guidelines Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas clean Undertaking periodic infection control training (minimum annually) Demonstrate due regard for safeguarding and promoting the welfare of children. Confidentiality: All information relating to patients and staff gained through your employment and after leaving employment with Aintree Park Group Practice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence or may result in litigation. General: Comply in full with the Data Protection Act and ensure confidentiality is maintained at all times. Attend courses/in-service training/meetings as required, and maintain a personal record of attendance. To Participate in the Development Review Process and maintain personal development plan. To be flexible member of the team providing cover for other relevant staff during absences To undertake any other duties that may be required appropriate to the post holders grade, experience and competence.

This is a busy and interesting post that requires a high level of confidentiality, accuracy, responsiveness support the Clinical Service.

The post holder will administratively support an extensive range of functions within the clinical services, including Service Leads, supporting the two wards and there will be regular Cashier duties. The working hours for this post is Monday to Friday 9am to 5.00pm.

This post is based on site to support the Clinical Service. Can you please ensure that you have all the relevant qualifications that you note on your application as these will need to be produced if successful to Trac.

The successful applicants will be strong team players with a high level of organisational and interpersonal skills. They will be well organised and have the ability to work to competing deadlines and priorities. The post holder will be required to work flexibly, have the ability to establish good working relationships and deal with a wide range of professionals via telephone, written and face to face contact.

You will be required to support our two wards and Ward Managers. You will spend time on the wards supporting the clinical team and ensuring that the administration of the ward is fully supported.

The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. The role will require the post holder to travel to Divisional and Trust locations to support Divisional meetings.

The successful candidate will have a good knowledge of all Microsoft Office applications including Outlook, Word, Excel and PowerPoint and will have experience of using Service databases and clinical information systems.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

The successful applicant will be motivated, responsive and committed to being part of a team that is dedicated to providing the highest possible standards of care to our patients.

You will be required to support our two wards and Ward Managers. You will spend time on the wards supporting the clinical team and ensuring that the administration of the ward is fully supported.

The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. The role will require the post holder to travel to Divisional and Trust locations to support Divisional meetings. The successful candidate will also support the cash office and the two wards at Rathbone Hospital.


This advert closes on Sunday 20 Oct 2024