Total 119 Customer Service job vacancies in l1 5dr

We are looking for Care Assistants to provide care for clients in their own homes within the South Liverpool area.

Pay rates – From £13 per hour PLUS Holiday pay PLUS Pension

Working hours – AM shift – 06:45am – 3:00pm / PM shift 3:00pm – 11:00pm

DRIVERS REQUIRED WITH ACCESS TO YOUR OWN CAR

You will be required to commute to the following areas – Knowsley , Huyton , Croxteth , Childwall , Stockbridge Village , Whiston , Halewood , West Derby & surrounding areas.

Working Alcedo Care gives you:-

• Excellent pay rates from £13.00 per hour PLUS holiday pay PLUS pension
• Enhanced rate of pay for bank holidays
• Holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Work/Life Balance we’ll work with you to agree what work days suit you best
• DBS payment scheme to help with added cost of a DBS
• £250 Bonus when you refer a friend to be an Alcedo Carer.
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

This role will include:

• Providing personal care (including bathing, dressing, toileting)
• Supporting clients with mobility and transfers, using appropriate equipment and techniques
• Administering and documenting medication
• Documenting care activities and reporting any changes in conditions to our branch teams.

No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

Skills and qualities required –

• Must be 18 or over
• Must be flexible and able to work within the hours of 6:45am – 11pm with some weekend work
• The right to work in the UK

Proud member of the Disability Confident employer scheme

Updating death maintenance on Careflow

Contacting wards for casenotes for deceased

Contact medic teams for completing MCCD/cremation documents

Update spreadsheet of deaths within the Trust

Liaising with shakeholders

Speaking to bereaved relatives

ThisisaTrainee(Apprentice)role,duringwhichthepostholderwillbesupportedtoworktowardssuccessfulcompletionof:



· Level2qualificationsinEnglishand mathsorequivalent.

· Level3BusinessAdministration.



Asanapprenticeshipthisroleissupportedbyanaccompanyingassessmentandskillsdevelopmentprogramme,duringwhichthe postholderwillgaintheskills andknowledgerelevantforthisrole.

Learning will be a mix of in the workplace, formal on and off the job training, and the opportunity topractisenewskillinarealworkenvironment.OnsuccessfulcompletionoftheirApprenticeship,theywillhavetherightknowledge,skillsandbehaviours they willneedfortheirchosenrole.



Toprovideageneraladvice,guidanceandsupportwithinthebereavementofficeforalldeathsoccurringintheTrust.



Carryoutdutiesinsuch awayastomakeadirectandpositive contributiontotheorganisationofthework.It is essential that you exercise initiative commensurate with the role and it is vital thatconfidentialityismaintainedatalltimes.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

Key Duties


• Toliaisewithmortuarystaffandwardstaffonadailybasistoidentifydeathswhich haveoccurredinthehospital.

· Toliaisewithwardstaffandmedicalstafffor thetimely andaccuratecompletionofmedicalcertificatesofdeath.

· Tofacilitatethepreparationofcremationformsandliaisewithfuneraldirectors,doctorsandmortuarystaff.

· To verifyandprocessalldocumentsrelatingtotheregistrationof deathsforfamilies.

· ToliaisewithCoronersOfficersregardingreferralsofhospitaldeathsandrelative’senquiries.

· ToliaisewithGPSurgeriesinformingthemofthedateofdeathandcauseofdeathinatimelymanner.

· Beabletoworkaspartofateam,promoteeffectiveflowsinthedepartmenttocoverleaveandensureofficerunssmoothly.

· Workwithmanagerstoreviewworkingpractices,waysofworkingandfindsolutiontoproblems/updateprocedures.

· Liaisewithappropriatestakeholders/departmentsinarranginghospitalfunerals.

· LiaisewiththeGeneralRegistrar’sOfficeconcerninganyqueriesoveracceptablecausesofdeath.

· Liaise with Coroners Liaison Officer to obtain medical certificates of death where possible for therelatives of patients that have been recently discharged from hospital where the G.P. has beenunabletoissue,inordertosavetherelativesfromthedistressofthedeceasedhavingtogothroughapostmortem.

· Tosupply the Notification ofDeath report to other hospital departments that use stand-alonerecordingsystems.

· When circumstances require, contacting HM Coroner’s Offices concerning any reportable deathsgivinganyassistancethatmayberequired.

· TosupporttheBereavementOfficersingeneralofficeduties.

· Toassistintheproduction,maintenanceandimplementationofSOP’sandimplementationofnewprocesses.

· Participateinthenewdoctors’inductiondayinformingthemoftherequirementsoftheBereavementService

· Assist with theinvestigation andcompilation ofresponses tocomplaints, helping to ensure this isdonewithintheoptimumdeadlinessetbytheTrust.

· Recordingofdeathsandallappropriateinformationinthedeathregister.

· Updatethedeceasedpatient’snotesandarrangeforthemtobesentto the relevantdepartment.

· Compilemonthly/annualstatisticsforinternalandexternaluse.

· Make full use of the computer systems and packages available.Ensure all information is updatedregularly and take responsibility for reporting any faults, incorrect patient data and breaches insecurity.

· Collate audit data for Clinical Pathology Accreditation and Benchmarking, leading for Qualsys ondocumentationcontrolforDepartmentalManager.Undertakeauditof ownworkwhennecessary.

· Establish,maintainanddevelopprofessionalworkingrelationswithcolleagues.

· Make full use of the computer systems and packages available.Ensure all information is updatedregularly and take responsibility for reporting any faults, incorrect patient data and breaches insecurity.

· Effectiveverbalandwrittencommunicationshouldbemaintainedatalltimesbyextractingthecorrectandrelevantinformation todeal successfully withqueries/requests from GP’s,staff, patients,relatives and other agencies. Show empathy when dealing with calls of a distressing nature. Impartconfidentialinformationwheninstructed

· BeawareandresponsivetochangeswithintheTrustandadoptaflexibleandproactiveapproachtowork.

· Generalofficedutiesincludingdealingwithincomingandoutgoingmail,e-mail,photocopier.Participateinhousekeepingoftheofficeenvironment.

· Beabletoworkaspartofateam,promoteeffectiveflowsinthedepartmenttocoverleavetoensureofficeruns smoothly.Guidance/mentoringtonewclerical/medical staff.



· Anyotherdutiesasdeemednecessaryfor theeffectiveserviceforthedepartment.

· Undertakeauditsasrequired.

· Assistwithresearch/datacollectionasrequired.

· ObtaininformationrequestedbyCellularPathologyServiceLeadManager/ASCManagerasandwhenrequired.

· Workwithmanagertoreviewworkingpractices,waysofworkingandfindsolutiontoproblems.

· ToworkinaflexiblemannerinaccordancewithTrustPolicy.

· AnyotherdutiesrequiredbyASCManager.

Teaching and Training responsibilities

To provide training in all aspects of the role as necessary to less experienced members of staff.Attend appropriatetrainingand educationsessions attherequestof themanager.

Performance

The performance of the post holder will be continually assessed for professional competence by meansof an annual appraisal.Key elements of this process will be used to establish evidence of continuingprofessionaldevelopmentandwillcontributetothecorporateobjectivesofthedepartmentandtheTrust.


This advert closes on Friday 30 Aug 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems. Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures. Ensure accurate data quality is maintained during data entry. Make appointments as required. Liaise with portering staff to facilitate the transfer of patients to and from the wards and departments. Maintain and update with regular training knowledge of RIS and PAS. Filing and good housekeeping of paper and electronic documentation. Respond to enquiries in a positive and helpful manner and deal both by telephone and face to face. Communicate with patients and their relatives in a patient, courteous and sympathetic manner. Arrange ambulance or transport for patients if required. Give general advice to patients or redirect to an appropriate department. Deal with complaints on a first line basis or refer to the relevant department/member of staff. (N.b. May occasionally experience stressful or distressing situations.) Liaise with PACS teams from other Trusts to assist in image transfer Provide radiology images for multi-disciplinary team meetings in relevant folders on Picture Archiving Communication System (PACS) Facilitate image transfer to other Trusts either by CD/Dicom push or any other method of image transport Prioritise image workload depending on clinical urgency. Undertake data entry on the Radiology Information System (RIS) and Patient Administration System (PAS) for imported images. Access national tracing systems to check patient demographics Respond to enquiries relating to image transfer and general PACS issues. Maintain and update with regular training a range of knowledge of the RIS and PACS. Provide support to PACS/RIS team. Liaise with clinical staff to ensure the smooth running of the department. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager ADMINISTRATIVE RESPONSIBILITIES Merge duplicate records on RIS, Image viewing system and PAS. Identify duplicates/errors on the system and deal with them appropriately Produce encrypted CDs for image transfer and for legal cases TEACHING & TRAINING RESPONSBILITIES Ensure attendance at Trust Mandatory Training sessions Maintain knowledge and skills of department/Trust systems, policies and procedures To observe the provisions of and adhere to all Trust policies and procedures.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

KEY DUTIES Establish and maintain effective communication links within the Multi-disciplinary Team Participate in Department and Trust wide audits when requested and support the introduction of any changes in practice shown to improve standards. To support departmental workloads by taking part in a flexible rota cross site and participate and support weekend/bank holiday rota to ensure a quality service is maintained. Follow instruction from recovery practitioners but also able to work alone and use own initiative To be compliant with the Health and Safety at Work Act and COSHH Regulations. Reporting any untoward incidences according to the Trust Policy. Supporting Theatre Manager in achieving Corporate Objectives. To report any untoward incident/minor repairs or actions that require attention to the Theatre/Recovery co-ordinator. To assist the theatre Manager/Team Leader with the smooth running of the theatre departments. Acknowledging own limitations and seeking and acting on advice where required. To work within the larger multi-disciplinary team within theatres. Providing efficient and effective communication throughout the team in order to ensure the highest standard of patient care. To provide support to all colleagues in the theatre/recovery environment. CLINICAL & PROFESSIONAL RESPONSIBILITIES To attend regular mandatory update training, fire lectures, moving and handling and resuscitation training within the requirements of the Trusts health and safety policy. To promote an environment within ones own work area that is conducive to learning. LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES To provide support to all colleagues in the theatre/recovery environment. To support new team members in the area as own skills develop. Assist in the training programmes developed for individuals undergoing training in your work area. FINANCIAL RESPONSIBILITIES Support the Theatre Operational leads to achieve meeting agreed budget targets by effective use of resources. RESEARCH & AUDIT This should be in bullet point format and should be included if the post holder has any responsibility to Research or Audit unless this is the key principle of their role ie, they are a Research & Development manager as this will be covered in their Key Duties.

An exciting opportunity has arisen for a Medical Secretary to join the the Neuromodulation Centre

You will provide a full Medical Secretarial role, audio typing, dictation and administrative support to the Neuromodulation Team.

To provide full and comprehensive medical secretarial service to support the Neuromodulation Centre.



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide a comprehensive secretarial service, including, the production of routine correspondence, typing letters, memos, reports etc. ensuring that the Trust's deadlines for standards are met and maintaining an efficient and effective filing and retrieval system.

Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary.

Be the first point of contact for enquiries, liaising with other agencies/disciplines in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance.

To work on own initiative with minimal supervision, prioritising workload, initiating action for and on behalf of the Consultant resolving and/or referring problems as necessary.

Responsibility for the compilation and distribution of medical staff rotas, liaising with Consultants/secretarial staff regarding duty cover.

Effectively maintain Consultant's appointment diary, arranging engagements and notifying in a timely manner relevant departments of Consultant's absence.

Maintain manual and electronic records to ensure up to date information is held, and that case note movement is managed in accordance with local Records Management procedures and input data to relevant Trust information systems.

Contribute to the continued improvement and quality of the Administrative Support Service

Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.

In conjunction with administrative staff support the smooth running of the clinics.

Carry out any special duties/tasks for the Consultant / Clinical Team as appropriate to achieve the delivery of an efficient, pro-active and high profile medical secretarial service.

Ensure appropriate records are maintained as directed by Line Manager.

Participate in the provision of cover and support to colleagues as required.

Participate in the local induction process for new staff.

Participate in serious untoward incident investigations/reviews as required.

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patient care.

Provide information and support to service users/carers as appropriate.

Contribute to the continued improvement and quality of the Administrative Support Service.

Recognise and respond appropriately to urgent and emergency situations.

Contribute to the effective and efficient use of resources.

Understand and adhere to Trust policies, procedures and guidelines.

Report any concern regarding patient care to line manager.

To undertake any other delegated duties as appropriate and commensurate with the post.

Please refer to attached Job Description or full list of duties and responsibilities.


This advert closes on Monday 12 Aug 2024

An exciting opportunity has arisen on Grasmere Ward to support the Team Manager and Clinical Leadership Team to deliver high quality safe and effective care.

This is a demanding and challenging role where, as a successful candidate, you will be required to demonstrate high levels of resilience, excellent problem solving and inter-personal skills as well as the ability to provide sound clinical and managerial support to team members.

The post holder will also demonstrate a passion for coaching leadership style, quality improvement and attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.

This post is subject to an enhanced check with adults barred listDisclosure and Barring Service (DBS) Check.

Shortlisting planned for 22 July 2024
Interview planned for 26 July 2024

The post holder will assist the Clinical Team Manager in carrying continuing Professional and managerial responsibility for the ward.

The post holder will operate as part of an integrated multi-disciplinary team, undertaking a balance of Managerial and Clinical activity. They will ensure continuity of care for service users on their journey through the acute service.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Implement case load supervision to monitor the standards of service user care and ensure record keeping is in accordance with Professional and Trust standards.

Participate in regular clinical supervision as per Trust policy

Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Provide information, education and support for family members, carers and other relevant professionals.

Give/receive regular managerial/clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well-being, thereby preserving and respecting each service user’s personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the Multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate and assist in setting standards of service user care based on sound research findings.


This advert closes on Monday 19 Aug 2024

We are working with an award-winning build to rent provider who provide and maintain high quality homes across the North West.

As a result of their recent and continued growth, they are recruiting for an experienced Resident Service Manager to join their close knit team, working on one of their large developments (300 properties) based in Liverpool.

As a Resident Service Manager, you will report into the Head of Resident Services and will be responsible for ensuring a smooth and effective service for the residents who are both moving in and living in their properties.

Your duties will include:

• Creating and developing positive relationships with residents at each stage of their journey
• Liaising closely with the in-house maintenance team to ensure any repairs are carried out effectively and efficiently.
• Conducting property inspections
• Dealing with escalated complaints where necessary
• Assisting residents as they are moving into their property.
• Dealing with all queries in a timely and professional manner.

This position would suit a candidate who has worked in a similar role ideally with a Build to Rent provider and has some knowledge of property law & legislation.

If you are interested in this role and would like to apply, please send a copy of your CV to Steph by following the link below.

Support Worker Theal - £11.47ph

Typical Shifts are: 7am-2pm, 2pm-9pm, 9pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Theal is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust.


The Patient Advice and Liaison Service (PALS) is the central point of contact for patients, carers and visitors. It provides on-the-spot information and advice and facilitates the resolution of concerns that are raised via the PALS Office in a variety of means, including telephone, face-to-face, webform and email.

The post holder will provide an efficient and effective service supporting the PALS Officers and in addressing concerns as well as directly providing information/signposting to other services and early resolution of non-complex concerns. The post holder will act as the first point of contact for patients/carers/visitors and staff communicating with PALS Department.

Provide the first point of contact for face to face, written, email and telephone enquiries; uses judgement and experience to establish the validity and priority of the contact. Assist in the day-to-day running of the PALS service and provide adequate cover when necessary.

Triage cases to determine which ones are more complex and are to be dealt with by the PALS Officers or passed to the Complaints Manager/team or direct to other managers/teams for action and information.

Address quick resolution concerns that require a simple straight forward answer with no need for investigation, appropriate to their banding. Agreeing the best method of resolution with the enquirer and aim to resolve any enquiries or concerns as quickly as possible. Be responsible for the management of their own case load

Work collaboratively with staff and service managers to ensure that any concerns or problems raised by service users, carers and their families can be resolved as quickly as possible.

Manage incoming correspondence regarding patient feedback, concerns, and compliments; including monitoring mailboxes, paper correspondence, face to face contacts and telephone calls.

Access IT systems e.g., Careflow, EDMS, ICE, CRIS and source relevant information from the system.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES
• Provide the first point of contact for face to face, written, email and telephone enquiries; uses judgement and experience to establish the validity and priority of the contact. Assist in the day-to-day running of the PALS service and provide adequate cover when necessary.
• Triage cases to determine which ones are more complex and are to be dealt with by the PALS Officers or passed to the Complaints Manager/team or direct to other managers/teams for action and information.
• Address quick resolution concerns that require a simple straight forward answer with no need for investigation, appropriate to their banding. Agreeing the best method of resolution with the enquirer and aim to resolve any enquiries or concerns as quickly as possible.
• Be responsible for the management of their own case load
• Work collaboratively with staff and service managers to ensure that any concerns or problems raised by service users, carers and their families can be resolved as quickly as possible.
• Manage incoming correspondence regarding patient feedback, concerns, and compliments; including monitoring mailboxes, paper correspondence, face to face contacts and telephone calls.
• Access IT systems e.g., Careflow, EDMS, ICE, CRIS and source relevant information from the system.
• Record all concerns, signposting and compliments on DATIX system and use the internal facilities within DATIX to redirect as appropriate.
• Receive incoming telephone calls, taking accurate messages and referring on as appropriate, in a timely manner.
• Provide a secretarial service including typing/composition of letters, photocopying, scanning, downloading meeting recordings, filing and general office support.
• Manage meetings in PALS office area using electronic diary management system.
• Maintain a visible presence within the PALS office.
• Deal with all enquiries in a polite and courteous manner at all times and utilise empathetic and effective communication skills to interpret information from service users to understand and resolve concerns.
• Respond to diverse and sensitive enquiries and concerns raised by the public, services users and care about St Helens and Knowsley Teaching Hospitals NHS Trust services referring to any applicable Trust policies, procedures, and guidelines.
• Maintain close working relationships with the Complaints Department. Understand the Trust’s Managing Complaints and Concerns Policy and refer to the Complaints Team/Independent Advocacy if appropriate.
• Provide advice and guidance to those who wish to make a formal complaint when issues cannot be resolved within PALS.
• Support the PALS service by sending PALS satisfaction surveys to enquirers where concerns have been resolved.
• To build and maintain good relationships with key stakeholders and the local community. To provide support to patients, carers and families when accessing specialist advocacy or other voluntary and
statutory services.

EDUCATION AND DEVELOPMENT
• Assist with raising awareness of the PALS service; including ward/department visits with literature e.g.signage and leaflets and assist with PALS events.
• Keep up to date with any service or policy changes in order to provide the correct information or signposting to people accessing the services or contacting PALS for advice.

PERSONAL RESPONSIBILITIES
• To maintain own professional development following participation in annual appraisal.
• Maintain and extend personal knowledge with regard to current and changing issues within the Trust, wider NHS and external stakeholders, for example, Health watch on an on-going basis.
• To maintain health and safety standards which ensure the wellbeing of patients, public and work colleagues.
• To undertake required mandatory training required for the post.
• To manage own workload, as appropriate, escalating any concerns to the line manager as appropriate.
• To observe and maintain the highest standards of data protection & confidentiality at all times.
• To maintain a personal professional appearance.
• The above responsibilities are not an exhaustive list and are subject to change as the post develops.


This advert closes on Sunday 11 Aug 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES To support the qualified Midwifery Staff in the maintenance of high standards of care to patients. To assist in providing an environment within the Department / Ward which is conducive to patient experience and pleasant for patients and their families To work as part of the Midwifery Team undertaking household support tasks and direct care tasks as delegated by the Midwife in Charge. To accept responsibility for specifically delegated functions within the Department / Ward which the Midwife in Charge feels are appropriate for untrained staff to undertake. To ensure the Health and Safety of patients, relatives and other staff is considered and not prejudiced by the post-holder at any time. To ensure that privacy and dignity of patients is paramount and is not compromised. To ensure that all patient information is confidential and is not disclosed to a third party except with permission of the Midwife in Charge. To present an appearance which gives a positive image of the Trust and a manner which is appropriate and which inspires confidence. In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal. All employees have a duty and a responsibility to protect and safeguard children and vulnerable adults. You must have an excellent working knowledge of local safeguarding children and vulnerable adult procedures and act in accordance of these at all times. CLINICAL & PROFESSIONAL RESPONSIBILITIES To report any untoward incidents/occurrences. To ensure that all patient care is delivered with the highest degree of professionalism. Preparing patients for consultation, i.e. urinalysis, weight, temperature, pulse, saturation, blood pressure readings, height, and chaperoning patients when required. To undertake venepuncture and other procedures applicable to the role (when trained to do so) Assist women with infant feeding (once trained) To provide basic care of the neonate as directed by the midwife ADMINISTRATIVE RESPONSIBILITIES To ensure where entries are made in midwifery / nursing documentation, that these are correct, legible and comprehensive and countersigned by a registered midwife / nurse Receiving patients into the clinic and provide patients with information and advice as required. To check and maintain equipment used in dept/ward after appropriate training and to ensure all used equipment is decontaminated and sent to appropriate department as per Hospital policy. Carrying out errands between departments, answering telephones and taking messages including delivering specimens to laboratories and collecting x-rays etc. FINANCIAL RESPONSIBILITY Utilise resources and supplies effectively and economically, reporting deficiencies to the Ward / Department Manager RESEARCH & AUDIT To assist in their capacity as a Health Care Assistant in any departmental involvement in research / audit activities as directed by the Department / Ward Manager.

KEY DUTIES Provide the first point of contact for face to face, written, email and telephone enquiries; uses judgementand experience to establish the validity and priority of the contact. Assist in the day-to-day running of thePALS service and provide adequate cover when necessary. Triage cases to determine which ones are more complex and are to be dealt with by the PALS Officers orpassed to the Complaints Manager/team or direct to other managers/teams for action and information. Address quick resolution concerns that require a simple straight forward answer with no need forinvestigation, appropriate to their banding. Agreeing the best method of resolution with the enquirer andaim to resolve any enquiries or concerns as quickly as possible. Be responsible for the management oftheir own case load Work collaboratively with staff and service managers to ensure that any concerns or problems raised byservice users, carers and their families can be resolved as quickly as possible. Manage incoming correspondence regarding patient feedback, concerns, and compliments; includingmonitoring mailboxes, paper correspondence, face to face contacts and telephone calls. Access IT systems e.g., Careflow, EDMS, ICE, CRIS and source relevant information from the system. Record all concerns, signposting and compliments on DATIX system and use the internal facilities withinDATIX to redirect as appropriate. Receive incoming telephone calls, taking accurate messages and referring on as appropriate, in a timelymanner. Provide a secretarial service including typing/composition of letters, photocopying, scanning,downloading meeting recordings, filing and general office support. Manage meetings in PALS office area using electronic diary management system. Maintain a visible presence within the PALS office. Deal with all enquiries in a polite and courteous manner at all times and utilise empathetic and effectivecommunication skills to interpret information from service users to understand and resolve concerns. Respond to diverse and sensitive enquiries and concerns raised by the public, services users and careabout St Helens and Knowsley Teaching Hospitals NHS Trust services referring to any applicable Trustpolicies, procedures, and guidelines. Maintain close working relationships with the Complaints Department. Understand the Trusts ManagingComplaints and Concerns Policy and refer to the Complaints Team/Independent Advocacy if appropriate. Provide advice and guidance to those who wish to make a formal complaint when issues cannot beresolved within PALS. Support the PALS service by sending PALS satisfaction surveys to enquirers where concerns have beenresolved. To build and maintain good relationships with key stakeholders and the local community. To providesupport to patients, carers and families when accessing specialist advocacy or other voluntary andstatutory services. EDUCATION AND DEVELOPMENT Assist with raising awareness of the PALS service; including ward/department visits with literature e.g. signage and leaflets and assist with PALS events. Keep up to date with any service or policy changes in order to provide the correct information orsignposting to people accessing the services or contacting PALS for advice. PERSONAL RESPONSIBILITIES To maintain own professional development following participation in annual appraisal. Maintain and extend personal knowledge with regard to current and changing issues within the Trust,wider NHS and external stakeholders, for example, Health watch on an on-going basis. To maintain health and safety standards which ensure the wellbeing of patients, public and workcolleagues. To undertake required mandatory training required for the post. To manage own workload, as appropriate, escalating any concerns to the line manager as appropriate. To observe and maintain the highest standards of data protection & confidentiality at all times. To maintain a personal professional appearance. The above responsibilities are not an exhaustive list and are subject to change as the post develops.

Service Care Solutions are recruiting for a Band 8a Pharmacist in partnership with Liverpool University Hospitals NHS Foundation Trust, providing support across the Wards and Pharmacy based at Aintree University Hospital and RLH in the Liverpool area. This is a LOCUM opportunity for the duration of 6 Months with the likelihood of extension. This is a full-time placement with 37.5 hours per week available. Part-time applications will be considered.

Job Purpose: Band 8a Pharmacist

Pay Rate: £30.53 PAYE p/h + £250 Service Care Solutions Welcome Bonus

Location: Liverpool

Working Hours: Monday to Friday, 09:00-17:00

Key Responsibilities:

• To ensure the provision of clinical pharmacy services and to identify, develop and implement practice research, audit and other projects, to ensure that the departmental cost improvement and quality targets are met.
• To provide pharmaceutical input at multidisciplinary team reviews and ward rounds, take drug histories and devise patient-specific pharmaceutical care plans where necessary.
• To provide a clinical pharmacy service to the community-based services as required.
• To develop and participate in a programme of "in-house" training for pharmacists, pre-registration students (including an appraisal at the end of the rotation), pharmacy technicians and assistants.
• To provide specialist medicines information and advice to all healthcare staff, and service users and carers.
• Establish and develop strong and effective links with all staff within the Trust, in order to maintain and develop the contribution of pharmacy to cost-effective, safe and efficient prescribing and utilisation of medicines.
• To contribute to initiatives, including the development of treatment and drug usage guidelines that will provide positive clinical and financial outcomes.

Requirements

• Registered with the GPhC
• Accredited Master's Degree in Pharmacy
• Previous experience within a ward-based setting

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

Ready to turn your care expertise into a rewarding career?

Salary: from £27,000 | Location: Remote to cover the North West area | Role: Adult Care Trainer

Pining for a regular working week whilst keeping your toes in the industry you love?

As an Adult Care Trainer, you can say goodbye to working weekends and evenings and pass your knowledge on to the next generation of care.



Your Role as an Adult Care Trainer:

As an Adult Care Trainer, you'll enjoy the flexibility of working from home and get to hit the road and visit different sites within your region to meet your learners face-to-face in their care homes.

Working Monday to Friday, a typical week will involve 2-3 days of travelling to see your apprentices. With the rest working from home; meeting apprentices online and completing administration.

What You'll Do:


Work with adult care apprentices in their care homes and online.
Use your industry knowledge to train the next generation of care.
Meet new apprentices and discuss their learning needs.
Explain how English and maths are important in care, to support your apprentices with their functional skills.
Visit employers and provide feedback on their apprentices’ skills.
Develop relationships with employers in your area.
Complete administrative and planning tasks, using Google Suite and internal platforms and systems.




About You

We’re seeking passionate care professionals, looking to share their knowledge and make a meaningful impact on the industry. To succeed in this role, you’ll need the following:


Demonstrable experience at Care Manager, Registered Manager, Deputy Care Manager level
A Level 5 qualification in Adult Care (or similar)
A good grasp of technology and administrative skills.
Have, or be willing to work towards, a Level 2 (GCSE) qualification in English and maths.
A valid Driving Licence and access to your own vehicle for travel within your region.




How We'll Support You

We offer a starting salary from £27,000, along with comprehensive benefits and training.

As an Ofsted-rated ‘good’ training provider, we prioritise the development of our employees. You’ll get access to qualifications to support you in becoming the best trainer you can be, alongside our benefits package:


25 days’ holiday plus bank holidays, with an extra day off for your birthday.
Tax-free bonuses when company targets are met.
A holiday buy and sell scheme for up to five extra days.
Healthcare cash plan, dental plan, employee assistance programmes, and 24/7 GP access.
Enhanced sick pay and life insurance.
Mileage reimbursement and travel expenses.
Access to various courses and personalised development plans.




Why Choose Connect2Care?

We’re dedicated to transforming lives through apprenticeships. As a leading training provider in the care industry, we see the life-changing power of apprenticeships. Not only for individuals but for businesses and the economy as a whole.

We’re proud to be a Disability Confident and a Living Wage employer and want all our people to shine and bring their whole selves to work. If you want to know more about the role, our ways of working, flexible arrangements or workplace adjustments please email careers@hittraining.co.uk. If you are invited to an interview, we will ask if you need any adjustments for you to best showcase your abilities.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, this role requires an Enhanced DBS Check.

Proud member of the Disability Confident employer scheme

This post offers a great diverse set of opportunities to join a developing team. The scope within this role is skill enhancing and a developmental opportunity. The Team provides assessment and intensive home treatment as an alternative to hospital admission for Children and young people in Crisis, in the areas of Warrington, Halton, Knowsley & St Helens. The team work collaboratively with our Local CAMH’s Community Team and a number of agencies and service providers in a variety of community bases.

The service is a 24 hour service and the successful candidate will be needed to support the team across these hours.

As a Lead Practitioner, you will provide a specialised role in the development and implementation of services and care pathways for children and young people with mental health [CYPMH] problems within the THRIVE Framework for service delivery.

You will be responsible for the clinical oversight of the shift and supporting the team throughout the shift.

You will be expected to provide specialist interventions, advice, consultancy and supervision to both colleagues and colleagues within external partner agencies in line with THRIVE.

As the post is identified within the CYPMH strategy, it is expected the role will continue to develop in line with national and local initiatives.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To hold a caseload of complex assessments, treatment and consultation work based upon a specialised, conceptual framework and employing research based evidence.

To provide direct specialist therapeutic interventions in line with the grading of the post, including assessments, formulation and therapeutic input into children, young people and families referred into the service.

Undertake risk assessments and care plans accordingly, in line with the THRIVE framework

To work in ways that are sensitive to the needs of children and young people families from a wide range of racial, cultural and religious backgrounds.

To be responsible for the authorising of referrals to children and Young People’s services, including urgent referrals

To participate directly in the teams duty rota’s and provide support and guidance to other colleagues undertaking the role.

To exercise responsibility and autonomy, within supervisory, managerial and accountability structures, for the assessment, treatment and discharge of clients

To deliver care co-ordination, ensuring effective assessment, care planning and risk management processes are maintained. Involve the views of children, their families, referring agents and other professionals involved in the network of care including organising multiagency meetings.

To produce a clinical formulation and intervention plan founded on evidence based practice in co-operation with the child young person and carers

To hold responsibility for standards of clinical practice within area of specialist knowledge

To work jointly and collaboratively with other team members in order to enhance and develop the provision of services to young people and their families. To have an effective knowledge base of other modalities so as to engage and work effectively with colleagues in other disciplines.

To provide consultation, advice and guidance to colleagues and their team this is underpinned by theoretical specialist knowledge. To promote effective multi-agency work. To contribute theoretical knowledge to the process of managing risk within the multi-agency network.

Undertake risk management for all children including the protective and risk factors present in the network of significant relationships.

Identify and respond appropriately to child protection issues, as described with the guidelines of Local Safeguarding Children’s Board and Merseycare Foundation Trust safeguarding policies

Maintain clear and comprehensive electronic clinical records, to ensure information is accurate and complies with Data Protection Act and professional body and Trust standards.

To engage with using routine outcome measures as clinically appropriate including their use in clinical practice and inputting data into clinical records.

To work collaboratively with children, young people and their families and contribute to the trust’s service user participation agenda.


This advert closes on Monday 5 Aug 2024