Total 6,938 Customer Service job vacancies in city of london london ec3n 1ag

As a Litigation Coordinator your duties will include, but are not limited to, the following:

• Serves as the Service's liaison between the Solicitors' Office and the Ecological Service's program and provides technical expertise on policy and resource implications associated with litigation involving the ESA or other natural resource statutes.
• Develops litigation positions in coordination with the Office of the Solicitor, the regional office, and field offices in responds to litigation or notices of intent to sue.
• Monitors litigation progress and outcomes, and assesses policy implications and resource impacts due to litigation.
• Leads the development of administrative records in response to litigation.
• Guides offices and biologists in developing procedures to facilitate records management that complies with applicable regulations and policies.

As a Litigation Coordinator your duties will include but are not limited to the following:

• Serves as the Service's liaison between the Solicitors' Office and the Ecological Service's program and provides technical expertise on policy and resource implications associated with litigation involving the ESA or other natural resource statutes.
• Develops litigation positions in coordination with the Office of the Solicitor, the regional office, and field offices in responds to litigation or notices of intent to sue.
• Monitors litigation progress and outcomes, and assesses policy implications and resource impacts due to litigation.
• Leads the development of administrative records in response to litigation.
• Guides offices and biologists in developing procedures to facilitate records management that complies with applicable regulations and policies.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

This position is responsible for the direction of a highly complex consolidated Radiology program that includes General Radiography, Fluoroscopy, Computed Tomography, Magnetic Resonance Imaging, Nuclear Medicine, Molecular Imaging, Positron Emission Tomography, General Ultrasound, Vascular Ultrasound, and Interventional Radiology programs. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information and supervises all Advanced Medical Support Assistants (AMSA) in the service.

The Supervisory Medical Support Assistant (SMSA) is responsible for ensuring the management of accurate and timely patient care coordination in all divisions and modalities of Radiology, coordinating all clinic administrative support activities in conjunction with the Administrative Officer (AO), Chief of Radiology, and other staff to provide adequate administrative staff coverage to assure quality patient care coordination. Will serve as an active member of the Radiology supervisory team, keeping the AO informed on all matters requiring their attention and/or action. Participates in the formulation of plans and determination of goals with the service and conducts Continuous Quality Improvement reviews in program areas. The incumbent is delegated authority necessary to accomplish assigned programs, performing the full range of supervisory duties and responsibilities to effectively utilize the manpower and resources allocated to the Radiology. This includes setting team goals and technically directing the work of
subordinates. It requires planning, assigning, reviewing, and accepting/rejecting work done by subordinates. The incumbent will make work assignments, set or negotiate deadlines, and designate completion dates. The incumbent makes final decisions on selections, evaluates performance, and takes disciplinary action when necessary. The incumbent coordinates leave, approving time as appropriate and arranging cross coverage in order to provide adequate coverage for assigned areas and other related activities of personnel assigned to Radiology. The incumbent instructs employees in assigned tasks and job techniques, conducts formal and informal on-the-job training, and answers questions on procedures,
policies, and directives. The Incumbent is responsible for the management and reporting of workload data related to all Radiology sections. Responsible for creating and updating scheduling notes for all clinics. Works with subordinates to complete appointment processing in a timely manner. It also involves providing education (and re-education) to referring clinicians on how to timely/completely/accurately complete radiology orders. The incumbent evaluates and determines results, plans and institutes administrative methods and procedures and establishes or recommends program objectives. Acts as a representative of the AO, with full responsibility to make decisions assuring maximum utilization of
personnel. Develops and administers a formal continuous improvement plan or method for reviewing and appraising the effectiveness of all Radiology activities. Analyzes and reports information gathered as a basis in making improvements in efficiency to the veteran. Plans training programs for Medical Support Assistants, develops and maintains an efficient work force of employees which is an integral part of the clinic operation. Provides technical and clerical assistance to the professional staff on all administrative matters and activities. The purpose of the work is to develop, manage, coordinate, improve and oversee needed administrative services for the various Radiology modalities. Work contributes to the improvement
of patient care delivery with the goal of providing a seamless continuum of care. Assessment of productivity, effectiveness, and efficiency of program operations or to analyze and resolve problems are necessary components of the work performed in order to be able to provide recommendations to resolve problems in administration of the programs. Work also includes developing related procedures and
guidelines to supplement the established administrative regulations and administrative documents.

Work Schedule: Monday - Friday 7:00am - 3:30 pm
Telework: AD HOC
Functional Statement #: 54651-0

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.

• Oversees and coordinates efforts to integrate and link conservation strategy with the planning, allocation, utilization, and evaluation of financial and other resources.
• Presents information to the State Leadership Team (SLT) on linkages between utilization of financial resources and conservation outcomes.
• Establishes the annual budget for state office training activities.
• Participates in developing strategic and business plans to ensure the state continues to meet the mission responsibilities of the NRCS.

This position is located in the Operational Services Bureau, Special Operations Division (SOD), United States Capitol Police (USCP).  Serves as an Operations Support Assistant at the Division level within a Bureau or an Office. Performs a broad range of technical and administrative office support work and services to support sworn and civilian staff. Provides human resources support services, automation/computer support, records maintenance, report/information consolidation and similar functions.  Performs a range of support operational activities including monitoring and analyzing workflow issues and projects in consultation with supervisors and/or senior officials. Performs other official duties as assigned. Due to the nature of a police force and emergency operations, civilians may be called upon to perform emergency operations duties outside the realm of their expertise.  Other duties as assigned may vary significantly from the primary duties of the position, and the incumbent as a Federal law enforcement agency employee must be fully aware of this possibility.

At the CP-05/GS-07 level, the duties include: Working closely with management in a developmental capacity by performing assignments and completing trainings, both of which are aimed to prepare the incumbent to gain the necessary knowledge and skills to perform the duties at the higher grade level.

Establishes effective working relationships with officials, officers, and civilian personnel.  May attend roll calls with the officers.  Actively assist officers with various administrative requests.  Fields phone calls from other divisions, agencies, vendors, and the public.

Utilizes personal computer/office automation systems including word processing, database management, spreadsheets, and/or other software packages to prepare reports, graphs, charts, etc.  May provide basic service/maintenance of office equipment such as copiers and facsimile machines by replacing paper, toner cartridges, etc., and provide staff and officers with basic computer assistance such as basic knowledge of word processing or spreadsheet software.

Reviews documents for grammar, format, and spelling. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers.  Organizes and maintain office files and prepare older files for digital archiving. 

At the full performance level of CP-06/GS-08, the duties include:

Prepares, maintains, and certifies automated Time and Attendance reports and monitors leave balances using the WorkBrain system.  Provides assistance and/or information to officials and officers with overtime requests, leave requests, Family and Medical Leave Act (FMLA) applications, Paid Parental applications, pay certification, payroll corrections, workers' compensation paperwork, requests for advance leave, requests for leave without pay, and similar services as requested. Serves as the organization's liaison for office support services.

Organizes and maintains office files, records, manuals and related materials in accordance with established policies and procedures. Plans and coordinates extensive office support services for specialized or unique program or office needs. Responds to inquiries and requests for assistance on administrative problems. Maintains procurement files and databases in accordance with Federal regulations and agency directives.

Establishes control records on incoming correspondence and action documents, following up on work in progress to ensure timely action. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers. Reviews documents requiring coordination by the supervisor for conformance with regulations, grammar, format, and special policies of the organization.  Uses a database to obtain a document tracking number to log out documents to various offices.

Assists in the preparation of requests for procurement, training, travel authorizations, travel vouchers, reimbursements, and other forms as needed, using applicable automated systems.

As a Preservationist you:

• Perform carpentry, masonry and painting related tasks, including roofing, framing, finishes, windows, doors, and cabinetry.
• Replicate historic features, historic mortar mixes, and other treatments on historic structures while maintaining the maximum amount of historic fabric.
• Perform journeyman level carpentry and masonry tasks to repair, reconstruct, replicate, restore, or rehabilitate historic structures and historic features.
• Utilize investigation techniques to perform condition evaluations and recommend appropriate treatments for historic structures.
• Make precise calculations of quantities, volumes, area, curves, arcs, tangents and elevations using tapes, rules, squares, angle finders, levels, sight levels, compass, divider, calipers and arithmetic calculations.
• Perform tasks in accordance with oral instructions, written instructions, blueprints, sketches, drawings, specifications and building codes.
• Properly and safely select, use, and maintain a wide variety of modern and ancient hand tools, power tools, and stationary equipment for the performance of carpentry and masonry tasks.
• Identify historic materials by type, species, texture, color, etc. Select appropriate material for carpentry and masonry related repairs, restorations, rehabilitation and the reconstruction of historic structures.

• The duties may include, but are not limited to:
• Sharing responsibility with the Deputy Administrator for formulation and execution of the programs, policies, and processes of the Grants Division, which operates the full range of pre-award and post-award functions.
• Serving as a consultant and advisor to the Administrator and other Department officials on matters relating to Grants Division activities.
• Representing the Deputy Administrator and Associate Deputy Administrator in formulating and administering long-range and current policies and programs relating to grant programs.
• Investigating innovative means to increase efficiency, promote evaluation and impacts analysis, and reduce reporting burden for grants, while ensuring government-wide priorities are met.
• Recommending changes to update and correct deficiencies to the Grants Division's policies, guidelines, and procedures.
• Providing guidance and decisions in establishing priorities and procedures involving policy, setting deadlines concerning negotiation, execution, and post-administration of grant agreements.
• Providing expert management advice to the Deputy Administrator on broad and complex grant administration and systems issues within a wide-range of AMS programs.
• Identifying and recommending training, resources, technological, and process improvements to promote efficiency gains in grants management across all grant programs.
• Ensuring adequate managerial and financial controls in accordance with applicable policy and directives concerning budget, federal assistance, procurement, personnel, and other administrative matters.

You will serve as a Program Support Assistant and be responsible for coordinating and providing a variety of program support and services to command customers and the Workforce Management Chief.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include at the GS-07:

• Performing support duties and actively participating in the day-to-day administrative management of the division.
• Developing internal controls and administrative procedures to meet office needs.
• Preparing and maintaining logs of all travel and training request and assigns Travel Order Numbers (TONO's).
• Reviewing travel claims upon receipt and notifies employees of required changes or corrections.
• Ensuring documents are in proper format and verifies spelling, punctuation, capitalization, and grammar.
• Maintaining employee records, accident reports, performance appraisal, job descriptions, etc.
• Maintaining division Internet/Intranet website ensuring material displayed is current and up to date.

This position is located under the Office of Science and Technology, IT Systems Delivery Division, Application Support Branch, in Washington, District of Columbia.

Serves as the Chief, Application Support Branch responsible for the management of Information Technology programs, contracts, and resources to meet the established OST and ATF strategic goals and program objectives.

• Manages and direct branch activities and performs the full range of supervisory functions over the personnel. Assigns and reviews work, established priorities, approves leave, evaluate performance, determines training needs of staff and approves necessary training.
• Manages contracts, leases, and equipment and ensures that all contract management, either products or personnel, are compliant with the Federal Acquisition regulations and ATF policies. Manages contracts and leases verifying quality and completion. Interprets vendor contracts for the enterprise. Monitors the service providers' penalties incentives if performance does not meet established criteria.
• Analyzes, tests, installs, implements and supports new or existing application software. Analyzes systems requirements in response to business requirements, risk and costs, and evaluates, selects, verifies and validates the system software environment.
• Serves as the day-to-day liaison between the business units and service providers for the domain and provides input to contract expectations by seeking maximum benefits for business users.
• Participates in the government process, working with the business areas to set domain priorities. Identifies competing needs and requirements and resolve issues. Coordinates the collection of performance metrics for their domain. Provides metrics to the Sourcing Office and services as first level problem solver.

Salary: Basic salary £21,876.40 with a potential to earn up to £27,492.40 with sleep in shifts

Location: Leeds

LCS are looking for committed and enthusiastic Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours. You will be working on a rota basis which may include evening and weekends. Flexibility in your availability is a must.

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Support Worker your role involves engaging, motivating and encouraging young people placed in their individual flat or shared house. Young people supported by LCS are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

Main Duties:

• Offer practical support and guidance to young people in line with their individual care plan to enable them to develop skills needed to live independently and to achieve in their education
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times.
• Support a young person in Education, Employment and Training, who is working towards an accredited learning qualification, by evidencing work completed and submitting this to the relevant instructor.
• Maintain appropriate links in the community - e.g., educational provisions, sport centre, youth clubs.

All applicants must have:

• Flexibility in their availability as the roles involve shift work - sleep-in nights, evenings and weekends
• Ideally hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this
• Experience of working with attachment and trauma is desirable
• Experience of working with challenging behaviour and or mental health issues is desirable
• Have an understanding of the issues that face young people in care
• Be willing to travel so a full driving licence and access to a vehicle is desirable, although good public transport links are available in this area should you have no access to a vehicle
• Computer experience to an intermediate level

What we offer:

• On-the-Job Accredited Training
• Opportunities to gain NVQ Qualifications
• Access to accredited online courses/qualifications
• Regular Supervisions
• Pension scheme
• Employee discount scheme
• 28 days' Annual Leave (including bank holidays)
• Cost of travel is covered above £5 to support with commute
• A potential extra earning of up to £5616 with sleep in shifts (£54 per sleep in shift)

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. LCS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position.

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024