Total 84 Customer Service job vacancies in bb2

To provide clinical expertise in developing strategies to support clinical management of the patients and to support value added Enhanced Care which is therapeutic for individual patients and to support ward teams in implementing and monitoring the effectiveness of interventions To have a working knowledge of the ELHT Standard Operating Procedure for Enhanced Care and to monitor and support compliance with enhanced care procedure and its component parts. Ensure that the care being provided has appropriate safeguards to protect the adult at risk from abuse, and ensuring that the process offers the adult choice and support to make decisions about their safety and well-being. Ensure the appropriate application of assessment and treatment tools that will ensure an appropriate level of intervention so that patients who present with dementia or delirium receive the most appropriate specialist care. Develop appropriate care delivery plans, with ward staff to manage complex and difficult behaviours. Act as a role model, demonstrating high standards of care and providing clinical leadership in the care of patients with cognitive disturbance such as dementia and delirium within clinical areas. Demonstrate appropriate expert practice and specialist advice in the assessment, planning, implementation and evaluation of care to ensure a patient oriented approach to the delivery of care and to meet national standards Ensure that patients' receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines. Effectively liaise with other professionals such as complex case management to ensure a co-ordinated provision of specialist services to patients to assist discharge planning in intermediate care Develop local, national and international networking and develop expert level of knowledge in the patient group. Establish, develop and maintain effective working relationship between clinicians, practitioners and managers within the specialty and across the Trust With the support of the Safeguarding Adults lead actively participate in safeguarding investigations involving patients who have Dementia. Undertake/support Mental Capacity and Best Interest Decision Making when applicable. To develop training resources relating to Enhanced Care and to deliver to groups of staff To support ward managers and matrons in delivering the safe, effective and efficient use of staff resource accordance with Trust wide Policies and Procedures. To undertake delegated management of Enhanced Care Support workers. To include roster management, supervision, appraisal and allocation of work location. COMMUNICATION Ensure a good method of communication with all clinical areas and to encourage the exchange and implementation of new ideas and evidence based practice. Utilise highly developed communication skills that are consistent with peoples level of understanding, culture, background and preferred ways of communicating to effectively impart information to patients and their carers/ families and in situations where there may be barriers to understanding and / or acceptance. Communicate with patients, formal and informal care providers and partner professionals and agencies in circumstances that may be highly sensitive and contentious including the safeguarding of vulnerable adults, impaired mental capacity and degenerative long term conditions. Demonstrate sensitivity and empathy when communicating with patients and their relatives/ carers regarding their highly complex and changing needs. Remain professional and calm and act as a role model in situations of conflict, seeking support from others in keeping with organisational systems and policies. Ensure written communication complies with all relevant legal professional and organisational requirements. Communicate and collaborate across the integrated teams including discharge facilitations team, intermediate support team to facilitate timely patient/carer interventions and support and the effective transfer of care where this is deemed appropriate. To provide support and advice across all Directorates in matters relating to Enhanced Care disseminating information as requested/necessary though appropriate channels. To build relationships with MDT members across the directorate and senior management team To us effective communication within the team for allocation of duties. To liaise with Clinical Site Manager, Security Team and Duty Matrons with regard where staff have been allocated. To liaise with ward areas where support has been provided. To give ward areas feedback when requested support has been declined or withdrawn, and the rationale behind this decision. TRAINING AND DEVELOPMENT Work with line manager to identify own training requirements Undertake RRN approved training Ensures compliance with all mandatory training Participates in annual appraisal Participates in monthly one to ones with line manager To provide teaching on and individual and group basis in clinical practice and in the classroom (or on Teams) Maintains professional portfolio and ensures prep requirements are met to enable continued professional registration o Foster an environment conducive to learning, enquiry and research. o Ensure the provision of a supportive and challenging environment for students from all professions o Contribute to the production of clinical procedure guidelines. o Actively participate in health promotion and health awareness initiatives through the delivery of education programmes for patients, relatives and carers. o Keep up to date with current national developments in clinical practice and policy. o To provide an innovative and progressive attitude to the continual improvement of patient care through evidence-based practice and research.

KEY PERFORMANCE AREAS Develop a detailed understanding of East Lancashire Hospice Community Model, knowing the different options and levels of provision available to provide supportive palliative care in our community including that delivered by other organisations in order to maximise available support for patients and their families Utilise outstanding organisational skills to develop, implement and maintain robust systems and processes necessary for the effective coordination of supportive palliative care. Respond creatively and pro-actively to requests for supportive palliative care following assessment by qualified members of the clinical team, recognising the individuals preferences and choices, including their preferred place of care Demonstrate excellent communication skills to engage with patients and their families, both face to face and by telephone, to plan a suitable package of supportive palliative care in line with the initial clinical assessment and the persons changing needs and circumstances Contribute to patient review meetings feeding back on the supportive palliative care provided and its reported impact Maintain the provision of supportive palliative care to a caseload of patients and those important to them, liaising with named work to coordinate support visits, conduct scheduled reviews and provide crisis intervention Produce rosters for supportive care staff and volunteers and organise allocation of support visits taking into account the needs of patients and their families, location, continuity of care and skill mix Establish and maintain effective communication with hospice supportive care staff and volunteers to highlight any changes in needs, circumstances or risks and adjust the provision of support accordingly Provide timely feedback on any changes noted or communicated in a persons condition or circumstances taking account of the potential need for adjustments in service provision Utilise electronic clinical records systems including EMIS and PAS, to record support provided, progress and produce reports on contacts, impact and outcomes to demonstrate the effectiveness of supportive palliative care provision Conduct dynamic environmental risk assessment where there is an urgent need for unplanned responsive intervention for example to support early discharge Answer calls via the ELH response line, recognising when escalation of the call to a qualified member of the team is required Contribute to the recruitment, induction, training and support of volunteers providing supportive palliative care in the community Contribute to audit and monitoring of the provision of supportive care obtaining feedback from patients and their families, staff and volunteers identifying good practice, areas for improvement and potential solutions to problems in order to improve service provision Promote the work of the community team and wider hospice services throughout our community

Purpose:  

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building. 



The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for, being the Link Users point of contact, review Bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and provide support to the Supervisors.



The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customer, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identify defects, report and coordinate corrective actions and maintain high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.  



Working Hours: 42 Hours per week between the following hours:

Monday - Thursday 07:00 - 17:30, Friday 07:00 - 13:00

Shift patterns are subject to availability and will be decided upon business needs.

Accountabilities, Key activities Include but are not limited to:

-Meet and greet customers

-User registration

-Manage the Booking System

-Source availability of rooms/desks for customers/groups

-Book desks/rooms for customers/groups

-Respond to the Link shared email inbox

-Send out confirmation emails for all bookings

-Request attendees for bookings when not added

-Manage no show information on a daily basis

-Assist Link users with Kiosk booking system (how to book)

-Special Requirements - ergonomic chairs etc

-Support PEEPS - provision of evac chairs when requested

-Query Response

-Monitoring of office Consumables

-Maintain updated signage around facilities using templates

-Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)

-Daily morning and afternoon check of all printers

-Daily morning and afternoon checks of rooms

-Daily morning and afternoon checks of desks

-Control Special Equipment - Jabra, ergonomic chairs, flip chart etc

-Report maintenance issues 2000

-Assist with set up of AV equipment

-Troubleshoot technical problems

-Report IT issues to DXC

-Report security issues to Control room

-Report AV issues to Visavvvi

-Fire Marshall

-First Aid

-Support Continuous Improvement activities

-Daily Handover to Security (end of day process)

-Arrange disposal of unwanted/broken IT handed in by employees - IT amnesty

-Familiarise new visitors to the building and how the areas function

-Book visitors in using the visitors booking tool

-Escalate any booking conflicts to the BAES nominated point of contact for the area and re allocate resources (desks / rooms) as instructed

-Control security access from reception desk where appropriate

-When requested, escort visitors from the main gate

-Reconfigure furniture and movable walls in line with booking requirements

-Organise post collection and sign for delivery parcels

-Support Security department to undertake audits and resolve conflicts

-Be 1st point of contact for all calls and correspondence relating to desk and room bookings

-Support hospitality bookings for the building (deliveries and collection)

-Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels

-Top up tea and coffee provisions and coffee machines and keep the area clean and tidy



What we are looking for / Qualifications and Experience:

-Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers 

-Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy 

-Knowledge of Workplace Health and Safety (WH&S) Practises and Policies 

-Proven ability to provide a high level of customer service 

-Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English 

-Previous knowledge of skype is desirable, but not essential 

-Previous knowledge of Microsoft systems (word, excel ect) desired but not essential  

-Computer Proficiency 

-Ability to work independently if needed  

-At least 2 years of a training background or customer service role is desirable  

-Previous knowledge of desk booking systems is also desirable but not essential  

Other factors:

-Smart, presentable and a professional appearance, work uniform always clean and pressed  

-Hygienic to the highest standards  

-Well organised with the ability to prioritise workloads 

-The ability to multitask and work in a fast-paced environment 

-Personable and approachable 

-Must have a flexible approach 

-Good communication skills in both verbal and written formats 

-Must be willing to undertake further training if needed



Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Under the supervision of a Registered Nurse (RN) the post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients according to their care needs, some of whom may present with complex and challenging enhanced care needs. The post holder will be required to use their initiative when working on the wards to implement person centred plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of a RN.

To utilise skills to support patients with complex needs by:

Providing 1:1 care

Supporting with all aspects of Daily Living

Provide appropriate activities to engage the patient

To use knowledge to identify patients unmet needs

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

Key Responsibilities

Clinical


• Provide reassurance and support to patients and carers/family


• Enable patients to participate in recreation and leisure activities


• Support/enable patients to maintain their personal hygiene and appearance


• Support/enable patients to eat, drink and maintain personal care


• Support/enable patients to achieve physical comfort


• Support/enable patients to manage their domestic and personal resources


• Make written records under the supervision of an RN


• Recognise and respond appropriately to urgent and emergency situations


• Provide escort for therapeutic leave for service users


• May be requested to move to another ward within the Trust


• Give verbal reports on patients care, needs and daily outcomes


• Contribute to the support of patients during programmes of care/rehabilitation


• Provide 1:1 support for patients to maintain safety





Communication and Relationship Skills


• Support individuals equality, diversity and rights


• Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times.


• Enable patients to maintain contacts in the community


• Maintain effective working relationships with the multidisciplinary team.


• Provide verbal feedback to colleagues regarding patient presentation during for example, handover.


• To attend and participate in handovers


• Interacting with patients which may involve providing information and using skills to overcome barriers in an empathic and reassuring manner





Analytical and Judgmental Skills


• Monitor patient health and well-being and report any changes to the Nurse in Charge/Team Leader





Planning and Organisational Skills


• Work as part of a multi-disciplinary team in planning


• Undertake Safety and Security (SAS) duties if trained to do so.





Physical Skills


• Can undertake de-escalation techniques





Responsibilities for Policy and Service Development


• To work within Trust and local policies and procedures





Responsibilities for Finance


• Handle patient’s cash and property in line with the Trust’s Standing Financial Instructions



Responsibilities for HR


• May support student nurses and learners on the ward


• May participate in the internal induction and demonstration of own duties to new staff





Responsibility for Information Resources


• With support/guidance from the registered nurse can update patient records





Research and Development


• Participate in internal audits





Freedom to Act


• Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision.



The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder.



Special Conditions:



As a staff member, you have:


• Legal duties and responsibilities under Health & Safety legislation, plus a general duty to work safely and not to put others at risk i.e. colleagues, service users, visitors, as a result of any activity or omission at work.


• A duty to report any practice that you consider compromises standards of risk and health & safety. The Whistle-blowing Policy gives effect to the Public Interest Disclosure Act under which an individual who raises such concerns for unfair treatment is protected.





The Trust places great emphasis on the need for the strictest confidentiality in respect of personal data - both that of service users, staff. All information about people will be treated in the strictest confidence at all times. Breaches of confidentiality will be investigated and may lead to Discipl


This advert closes on Friday 15 Nov 2024

Head of Finance

Local Authority Blackburn

Monday to Friday 09:00-17:00

3 Days required in the office (2 Days Remote)

Salary Negotiable - (£500-£700pd) Dependent on Experience

Job Purpose

You will take responsibility for our finance teams and performance monitoring team developing the plans necessary to deliver excellent services to our residents. You will have the opportunity to influence the direction of the services and support our staff to make the continuous improvements needed to enable our services to flourish.

The successful applicant will play a vital role in supporting the development of our social care and public health services, offering inspiring leadership to our teams and influencing the strategic direction of our services linked to regulatory and business plan requirements. We are on an improvement journey and have brought together a range of services including for example commissioning, finance and performance, which with your expertise, will support the Directorate to operate within budgets and evidence compliance with a range of regulated activities.

Main responsibilities

• Collaborate with internal and external partners to design and deliver integrated services, ensuring efficient budget use.
• Develop and improve financial, performance, and business systems for managing contracts, focusing on outcomes and quality.
• Ensure commissioned services are high-quality, cost-effective, and people-centered with ongoing quality assurance.
• Lead Adult Social Care Finance, Performance, Direct Payments, and Complex Care teams to drive service improvements and align with public health strategies.
• Ensure compliance with Local Authority systems, including risk management, performance monitoring, and workforce planning.
• Manage multiple Council budgets and funding streams effectively.
• Represent the council in key meetings and with health sector partners to ensure collaborative service delivery.
• Drive innovation and continuous improvement to achieve positive outcomes for citizens.
• Provide leadership, fostering employee development, wellbeing, and proactive health management.
• Provide timely information to stakeholders to monitor performance and progress towards strategic goals.

Requirements for the role

• Must be able to attend the office 3 days per week (Flexibility on the days)
• Must be a Qualified Accountant (ACA, ACCA, CIPFA)
• Must have significant experience within Adult Social care at a Senior Level
• Or similar significant NHS experience

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Location: Accrington

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Leading on the preparation of learning environments including layout, setting up equipment and learning aids. Coaching of new staff on all systems in preparation of training delivery. Designing of training databases to reflect live environments conducive to training. Develop training courses to accommodate differing skill levels and learning styles. Set up/upgrade of user accounts after training delivery, conforming to correct levels of role based access. Undergo annual appraisal and be responsible for evaluating the currency and sufficiency of own knowledge and practice against KSF outlines. Agree and develop personal development plans and maintain a PDP to provide evidence of development and performance against KSF outlines. Be responsible for own personal educational and experiential learning, keeping up to date with changes in local and national trends and policies, undertaking training as required for the development of the post. Participate in the induction/training of new Junior Doctors as part of the induction process. Share information relating to own are of work within the team, actively promote and support the sharing of knowledge and skills and the professional development of those engaged in administrating educational delivery.

A fantastic opportunity to join our Community Dermatology Service as a Healthcare Assistant around the Blackburn and Central Lancashire area This role is ideal for somebody who enjoys working independently, while being a part of a supportive and friendly team, working together to make a difference to how health services are delivered to patients. An ideal candidate would have previous experience as Healthcare Assistant in a GP practice, hospital, or any other clinical setting with a passion for making the patient journey as comfortable as possible. Following full training, you will be supporting our dermatologists and nurses in face-to-face clinics as well as assisting with minor procedures, you will also conduct your own medical photography clinics where you will complete questionnaires with patients and take some specialised images. There are 40 hours per week available over Monday to Friday, however weekend work may sometimes be required. You will be working based on the rota with clinics starting as early as 8 am and finishing as late as 6pm. You will ensure the clinic is always fully stocked and tidy and assist with stock check and ordering supplies. You need to be able to enter notes into electronical patient records You would be a part of a friendly team who all strive to deliver excellent dermatology care to our patients. Benefits 25 days holiday plus bank holidays Excellent work / Life balance NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Company Description

Title: Service Supervisor

Location: Samlesbury

Salary: £25,688 - 40 hours Monday to Friday

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a hands on Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a hands on Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

• Supervision and Training - Be part of and supervise a small catering team. Set clear expectations and provide ongoing feedback to maintain a high level of performance
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, hospitality and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values
• You must be able to gain basic disclosure and gain site security clearance to be eligible for this role. We are also not on a bus route so you will need to be a driver with your own vehicle.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

A fantastic opportunity to join our Community Dermatology Service as a Healthcare Assistant around the Blackburn and Central Lancashire area This role is ideal for somebody who enjoys working independently, while being a part of a supportive and friendly team, working together to make a difference to how health services are delivered to patients. An ideal candidate would have previous experience as Healthcare Assistant in a GP practice, hospital, or any other clinical setting with a passion for making the patient journey as comfortable as possible. Following full training, you will be supporting our dermatologists and nurses in face-to-face clinics as well as assisting with minor procedures, you will also conduct your own medical photography clinics where you will complete questionnaires with patients and take some specialised images. There are 40 hours per week available over Monday to Friday, however weekend work may sometimes be required. You will be working based on the rota with clinics starting as early as 8 am and finishing as late as 6pm. You will ensure the clinic is always fully stocked and tidy and assist with stock check and ordering supplies. You need to be able to enter notes into electronical patient records You would be a part of a friendly team who all strive to deliver excellent dermatology care to our patients. Benefits 25 days holiday plus bank holidays Excellent work / Life balance NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

A fantastic opportunity to join our Community Dermatology Service as a Healthcare Assistant around the Blackburn and Central Lancashire area This role is ideal for somebody who enjoys working independently, while being a part of a supportive and friendly team, working together to make a difference to how health services are delivered to patients. An ideal candidate would have previous experience as Healthcare Assistant in a GP practice, hospital, or any other clinical setting with a passion for making the patient journey as comfortable as possible. Following full training, you will be supporting our dermatologists and nurses in face-to-face clinics as well as assisting with minor procedures, you will also conduct your own medical photography clinics where you will complete questionnaires with patients and take some specialised images. There are 40 hours per week available over Monday to Friday, however weekend work may sometimes be required. You will be working based on the rota with clinics starting as early as 8 am and finishing as late as 6pm. You will ensure the clinic is always fully stocked and tidy and assist with stock check and ordering supplies. You need to be able to enter notes into electronical patient records You would be a part of a friendly team who all strive to deliver excellent dermatology care to our patients. Benefits 25 days holiday plus bank holidays Excellent work / Life balance NHS Discount & Support Schemes Employee Assistance Program Sick Pay Enhanced maternity and paternity leave Salary sacrifice electric car scheme Life insurance 3 x salary Healthcare cash plan Cycle to work scheme. Charitable giving scheme An extra day off to celebrate your birthday. Occupational Health Support Who we are Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Computer Aided Design (CAD) Support Preston(Hybrid) £45,000-£55,000 + Benefits

What you'll be doing:

These services include, but are not limited to:

• Incident and request management for CAD services including end user CAD Toolset support
• Development, integration, testing, certification and deployment of new and updated CAD Toolsets
• Managing and reporting against security incidents (vulnerability remediation)
• Supporting licence renewal, purchasing, hosting and utilisation monitoring activities
• Transitioning services into a defined service model via Operational Readiness Reviews (ORR)
• Access Management (through "in app" configuration or Active Directory)
• Infrastructure Monitoring, Hardware evaluation, testing and monitoring
• Creating and maintaining stakeholder lists, and supporting communications exercises
• IT Governance to ensure that services in scope of the role follow set IT and Security policies

Your skills and experiences:

Essential:

• Understanding of Engineering CAD Toolsets primarily Siemens NX, secondarily Dassault Systemès CATIA V5
• Wide ranging engineering background with understanding of the design community
• Awareness of the full through lifecycle of both hardware and software

Desirable:

• Knowledge of ITIL V4 terminology is desirable

There will be a 1 stage interview process for this role via MS Teams. To apply please send your cv to Peter Bibby on the email address below...

An exciting opportunity has arisen within the Central and West Network for a Senior Nurse Manager (SNM). The SNM will work directly with the Deputy Director of Nursing and Quality to oversee the Central and West Inpatient and 136 services.

We are therefore seeking an experienced Band 8b SNM for the Central and West Network, this post will cover the inpatient services across Chorley, Preston and Ormskirk and the 136 suites in Chorley and Ormskirk.

This is an exciting opportunity, and the successful candidate will be part of an Inpatient Service that has the needs of our service users at its heart. We are looking for someone who is enthusiastic to come and join a forward thinking, dynamic and a constantly developing team

The SNM has responsibility for the leadership and management of nursing across the designated hospital site/s; this includes line management of the Matrons. The SNM will support the Network Director and Deputy Director of Nursing & Quality in all issues relating to nursing within the hospital sites and is an integral part of the senior nurse leadership structure.

The SNM will establish and foster an effective working relationship with the hospital management team to lead improvements in nursing, service delivery and the achievement of organisational priorities. The SNM are responsible for decision making where practice or service delivery issues arise within the hospital and where cross-locality leadership is required.

The SNM has responsibility for the delivery of safe, clinically effective and compassionate nursing care within the hospital and provides assurance evidence to the Network Director of Nursing & Quality and Chief Nurse & Quality Officer regarding compliance against all appropriate professional, organisational and national compliance standards.

The Senior Nurse Manager (SNM) has responsibility for the leadership and management of nursing across the designated Inpatient Mental Health Service line; this includes line management of the Matrons and practice development nursing team.

The SNM will establish and foster an effective working relationship with the Multidisciplinary team to lead improvements in nursing, service delivery and the achievement of organisational priorities. The SNM is responsible for decision making where practice or service delivery issues arise within the hospital and where cross-locality leadership is required.

The SNM has responsibility for the delivery of safe, clinically effective and compassionate nursing care within the community setting and provide assurance evidence to the Network Director and Deputy Director of Nursing & Quality and Chief Nurse & Quality Officer regarding compliance against all appropriate professional, organisational and national compliance standards.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Thursday 31 Oct 2024

Actively engage with primary and community care colleagues to identify those individuals in the last 12 months of life, raise awareness of and access to hospice services, increase opportunities for advance care planning and work to maximise patient independence, self-care and autonomy Provide responsive assessment and care planning to support early discharge from hospital/hospice and/or prevent avoidable admissions Build on the assessment and care planning of community nursing providers to enable patients to remain in their preferred place of care/death Effectively manage risk on a planned and responsive basis, escalating urgent/emergency situations as they arise Work in collaboration with those involved in a persons care including family/informal carers, to prevent crisis development and enable the person to remain in their own home in keeping with individual preferences and where admission avoidance is possible Deliver high quality person-centred care for those referred to the service with palliative/end of life care needs Provide support and supervision for the work/development of team members including for example Health Care Assistants, volunteers and those on placement including student nurses Ensure medicines are managed and administered in accordance with all internal policies, standard operating procedures and legislation related to the management of controlled drugs Ensure that patient records are completed accurately and in-line with hospice policy and professional standards Establish and maintain effective communications and working relationships with the multi-professional/multi-agency team Verify death for patients on the caseload, following procedures and best practice guidance for care after death and liaising with families, carers and others involved in care as appropriate Contribute and/or lead on the provision of education/development opportunities within own area of knowledge and training