Total 137 Customer Service job vacancies in basildon ss16 5nj

Join Cera as a Care Assistant in Basildon and Brentwood. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes. In this role you will support people who have recently left hospital following surgery or illness that require additional support whilst they recover. This is a vital care service that means people can leave hospital sooner and reduces pressure on the NHS.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day!

More about this role:

- Block pay

- We have part-time and full-time roles available, some weekend work will be required

- For this role you require a driving licence and access to a vehicle for work.

- Previous experience in care is not required, training will be given

Our benefits include:

- Enhanced bank holiday rate

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Exclusive discounts to help you get on the road including savings on driving lessons, fuel, car insurance, car maintenance, cycle hire and much more

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

Professional Functions: Provide comprehensive assessment, care and safety planning for patients attending the Urgent Care Department ensuring their care pathway is purposeful and promotes recovery. Ensure accurate and timely clinical documentation in line with your professional Code and Trust policy. Develop and maintain specialist clinical skills and expertise in the assessment and treatment of people with mental health needs. Receive, triage and assess patients attending the Urgent Care Department, ensuring nursing triage, assessment, care and support of each person is appropriate to their individual needs Offer advice on management of patients with mental health issues other health care professionals, advocating for best practice in line with Trust and national guidance. Assess, investigate, treat and discharge or refer patients attending the department with a diverse range of minor injuries/illnesses, within the parameters of the Urgent Care Department guidelines and scope of practice. Feedback outcomes of assessments to the department clinical leaders and agree and implement the management plan Ensure that patients requiring further assessment and help are referred on appropriately. Implement effective joint care planning for people who repeatedly attend throughout the urgent care pathway Arrange admission to the mental health services in conjunction with the Urgent Care Department psychiatrist Support and participate in the introduction and delivery of short-term psychological interventions for a specific cohort of individuals. Liaise effectively with staff in local systems and maintain accurate patient records that provide assessment reports to GPs and other allied agencies. To provide advice and monitor the use and provision of the Mental Health/Capacity Act (1983/2005) and other relevant legislation. To provide clinical advice/expertise health education, consultation and staff support to other health professionals Have knowledge of how to access appropriate services and develop effective networks and channels of communication To actively participate in the achievement of clinical outcome measures and accreditations for the servic Managerial: Support the Clinical Lead in ensuring the effective provision of care, service developments of the urgent Care Team In the absence of the Clinical Lead ensure that referral, assessment and workload allocation happens in a timely, flexible and responsive manger, taking into account the wishes of the patients and their carers. On a daily basis, support and manage the patients within the urgent care department, providing appropriate prioritisation of the workload within agreed timeframes depending on the nature of the presenting needs and patient safety risks. Participate in team meetings, initiating and discussing new methods/models of care using QI methodology and contribute in the introduction of research or trials within the area. Participate in the multi-disciplinary and multi-agency decision-making process through team meetings and team building. Undertake duties as assigned by senior staff to ensure that all agreed patient quality, safety and operational performance outcomes are delivered within the area of responsibility To promote the understanding of urgent mental health care through formal and informal teaching To support the induction of new staff to the team as required To supervise students as part of their training, either on placement or providing information/teaching sessions Act as role model at all times, able to demonstrate leadership skills Provide specialist advice, support and consultation to staff within the team, outside teams and other agencies. Undertake professional, clinical and managerial supervision in line with Trust policies and procedures, discussing the overall nature of the workload, work methods and techniques whilst evaluating clinical practice. The post holder will support the introduction of outcome measures to measure patient experience. Contribute towards team education and development providing opportunities for exchange of ideas, experience, techniques and interventions. Ensure that all junior staff are fully conversant with the physical health needs agenda of all patients. A holistic approach to care is required that encompasses physical health, mental health and social care. Take part in service development and review. Communication and Working Relationship: Establish and maintain professional and effective working relationships with allied professionals Develop and ensure effective communication and relatives and carers and all appropriate agencies, especially when patients are admitted or being prepared for discharge from hospital, allowing continuity of care and effective care planning Ensuring effective and confidential communication between medical, nursing, social care and health care agencies Ensure proficient communication and documentation of risk to maintain the safety of others Positively support the concept of change within the team by contributing ideas for improvement of patient care. Participate in the maintenance of a constructive learning environment, encouraging enquiry and teaching and able to demonstrate physical and mental health clinical skills. Responsibility for Patient/Client Care: Work flexibly to meet the needs of patients Develop and maintain effective individualised care by ensuring the following areas are proactively undertaken at all times: Triage and assessment of client mental, physical and social care needs Planning, implementation and evaluation of clinical interventions Clear, accurate and concise documentation of individualised patient care and reflect the changing needs of the patient Ensure risk assessment and management is an integral part of everyday practice The post holder will be approachable and develop good working relationships with the patients and carers providing them with adequate information on services Contribute to department patient review procedures to ensure timely clinical decisions and departmental flow are maintained Use research findings when designing care programmes and develop and awareness of the significance of nursing research that underpins evidence based practice.

Chenai Holistic Home Care
Support Worker/ Care Worker/ Domiciliary Carer Worker
We are currently recruiting passionate caring individuals to fill the post of Support/Care Worker to provide quality care service on a daily basis within the community.
Job roles and responsibilities:
·Personal care, feeding and administer medication.
·Assisting with shopping and other daily task.
·Assistance with catheter care
·Assistance with nebulisers, inhalers and oxygen
·Assistance with continence aides
·Assistance with walking an transferring using hoist
Benefits:
• Flexible hours including block hours, full, part-time, nights and weekends, live-in care
• Paid training and shadowing.
• Excellent CDP and IDP support+ earn bonus pay when refer a friend.
• Pay rate: £12 - £15 per hr
• Opportunity to work in a day centre
Requirements:
• Carers should hold a full driving licence either international or UK based
• Excellent communication skills
• Genuine desire to help and ability to relate to people
• Have patience, sensitivity, and sense of humour
• Must able to speak and write in English
Job Types : Full-time, Permanent
Contact:
01245 967 217, Monday - Friday 9 am to 5 pm.

A Vacancy at Essex Partnership University NHS Foundation Trust.


Mental Health Practitioner - Mental Health Urgent Care Department

Base – Basildon Hospital

Hours – 37.5hrs Full Time (Full Internal Rotation)

The Mental Health Urgent Care Department, is a facility where adults, aged 18 years and above, who are experiencing a mental health crisis can receive an urgent biopsychosocial assessment with immediate care planning. It is a new, purpose built department based at the Basildon Mental Health Unit on the Basildon university Hospital site.

The post holder will work as a Band 6 Senior Practitioner with the urgent care team providing high quality, evidence-based, holistic assessments to patients attending the service. Assessments must be completed in line with your professional code and Trust policies and clinical guidelines

The service offers full emergency mental health assessments and onward care planning with a diverse and highly skilled mental health workforce incorporating support workers, peer coaches, social worker, nurses and doctors.

The role will require the post holder to work collaboratively to support every aspect of emergency mental health care planning from GP referrals, ambulance conveyance to Mental Health Act Assessments, whilst providing 24/7 access for ‘walk in’s.’



You will assess, plan, implement and evaluate care based upon individual service user needs, under the guidance of the Clinical lead as per NICE guidance.

Provide delegated accountability for Band 3 Health Care Assistants ensuring clinical competence and understanding, with effective support and guidance during the shift.

As required by your manager, you will have deputise when required for the day to day co-ordination of the shift within the Urgent Care Department, for example to cover breaks and the clinical lead’s attendance to urgent clinical matters as they arise.

You will work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year working shifts where appropriate and operationally required.

Please note that this role outline serves to provide an illustrative example of the duties and responsibilities you may be expected to undertake during the course of your normal duties. It is not an exhaustive list and you will therefore be required to undertake other responsibilities and duties that are considered to be commensurate with the band.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Professional Functions:
• Provide comprehensive assessment, care and safety planning for patients attending the Urgent Care Department ensuring their care pathway is purposeful and promotes recovery.
• Ensure accurate and timely clinical documentation in line with your professional Code and Trust policy.
• Develop and maintain specialist clinical skills and expertise in the assessment and treatment of people with mental health needs.
• Receive, triage and assess patients attending the Urgent Care Department, ensuring nursing triage, assessment, care and support of each person is appropriate to their individual needs
• Offer advice on management of patients with mental health issues other health care professionals, advocating for best practice in line with Trust and national guidance.
• Assess, investigate, treat and discharge or refer patients attending the department with a diverse range of minor injuries/illnesses, within the parameters of the Urgent Care Department guidelines and scope of practice.
• Feedback outcomes of assessments to the department clinical leaders and agree and implement the management plan
• Ensure that patients requiring further assessment and help are referred on appropriately.
• Implement effective joint care planning for people who repeatedly attend throughout the urgent care pathway
• Arrange admission to the mental health services in conjunction with the Urgent Care Department psychiatrist
• Support and participate in the introduction and delivery of short-term psychological interventions for a specific cohort of individuals.
• Liaise effectively with staff in local systems and maintain accurate patient records that provide assessment reports to GP’s and other allied agencies.
• To provide advice and monitor the use and provision of the Mental Health/Capacity Act (1983/2005) and other relevant legislation.
• To provide clinical advice/expertise health education, consultation and staff support to other health professionals
• Have knowledge of how to access appropriate services and develop effective networks and channels of communication
• To actively participate in the achievement of clinical outcome measures and accreditations for the servic

Managerial:
• Support the Clinical Lead in ensuring the effective provision of care, service developments of the urgent Care Team
• In the absence of the Clinical Lead ensure that referral, assessment and workload allocation happens in a timely, flexible and responsive manger, taking into account the wishes of the patients and their carers.
• On a daily basis, support and manage the patients within the urgent care department, providing appropriate prioritisation of the workload within agreed timeframes depending on the nature of the presenting needs and patient safety risks.
• Participate in team meetings, initiating and discussing new methods/models of care using QI methodology and contribute in the introduction of research or trials within the area.
• Participate in the multi-disciplinary and multi-agency decision-making process through team meetings and team building.
• Undertake duties as assigned by senior staff to ensure that all agreed patient quality, safety and operational performance outcomes are delivered within the area of responsibility
• To promote the understanding of urgent mental health care through formal and informal teaching
• To support the induction of new staff to the team as required
• To supervise students as part of their training, either on placement or providing information/teaching sessions
• Act as role model at all times, able to demonstrate leadership skills
• Provide specialist advice, support and consultation to staff within the team, outside teams and other agencies.
• Undertake professional, clinical and managerial supervision in line with Trust policies and procedures, discussing the overall nature of the workload, work methods and techniques whilst evaluating clinical practice.
• The post holder will support the introduction of outcome measures to measure patient experience.
• Contribute towards team education and development providing opportunities for exchange of ideas, experience, techniques and interventions.
• Ensure that all junior staff are fully conversant with the physical health needs agenda of all patients. A holistic approach to care is required that encompasses physical health, mental health and social care.
• Take part in service development and review.

Communication and Working Relationship:
• Establish and maintain professional and effective working relationships with allied professionals
• Develop and ensure effective communication and relatives and carers and all appropriate agencies, especially when patients are admitted or being prepared for discharge from hospital, allowing continuity of care and effective care planning
• Ensuring effective and confidential communication between medical, nursing, social care and health care agencies
• Ensure proficient communication and documentation of risk to maintain the safety of others
• Positively support the concept of change within the team by contributing ideas for improvement of patient care.
• Participate in the maintenance of a constructive learning environment, encouraging enquiry and teaching and able to demonstrate physical and mental health clinical skills.

Responsibility for Patient/Client Care:
• Work flexibly to meet the needs of patients
• Develop and maintain effective individualised care by ensuring the following areas are proactively undertaken at all times:• Triage and assessment of client mental, physical and social care needs
• Planning, implementation and evaluation of clinical interventions
• Clear, accurate and concise documentation of individualised patient care and reflect the changing needs of the patient
• Ensure risk assessment and management is an integral part of everyday practice
• The post holder will be approachable and develop good working relationships with the patients and carers providing them with adequate information on services
• Contribute to department patient review procedures to ensure timely clinical decisions and departmental flow are maintained
• Use research findings when designing care programmes and develop and awareness of the significance of nursing research that underpins evidence based practice.


This advert closes on Monday 18 Nov 2024

SER are currently working alongside a Mental Health Service based in the Basildon, Essex area who are currently seeking a Flexible Support Worker to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: Day Flexible Support Worker
Location: Basildon, Essex
Contract: Permanent - 37.5hrs per week, across a 7-day rota, as agreed by management.
Salary: £23,463pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
This role involves supporting clients transitioning from hospital to their homes, offering flexible assistance for individuals with enduring mental health needs on a 7-day shift rota. The focus is on guiding clients through their recovery journey over a 24-month period, helping them set and achieve their goals, become more self-reliant, and reduce their dependence on medical interventions and hospitalisations. The role also includes providing outcome-focused support, addressing dual diagnosis issues, managing housing-related aspects, and collaborating across various services and sites as needed.

Essential Requirements:
•A good standard of education and relevant skills, knowledge, and experience
•Experience of supporting clients move on to independence within a time defined recovery path
•Experience of working with adults with enduring mental health needs or a similar field
•Understanding of Dual Diagnosis and complex needs
•Knowledge of The Mental Health Act
•Able to work flexibly across 7 days a week on a shift rota basis

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

Be all you can be with Hamberley
We have an exciting opportunity for a Clinical Lead to join our home.
Working with the Home Manager and Quality Assurance team, the Clinical Lead will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required
At Hamberley we believe our residents deserve something ‘Extra Special, Every Day’, and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment.
We offer our Clinical Leads:

- Competitive Salary
- Company pension
- Quality bonus scheme linked to CQC Rating
- Generous annual leave entitlement
- We’ll cover the costs for revalidation and your enhanced disclosure form
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

What you’ll be doing:

- Upholding the values of Inspire Neurocare and leading the Clinical and Care teams.
- Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager.
- On call duties according to the needs of the home and Home Manager.
- Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care.
- Providing feedback to Home Manager on any areas of staff improvement.
- Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders.
- Leading team and clinical review meetings.
- Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns.

Could you be part of our team?
We are recruiting for a Clinical Lead to join our dynamic team. The successful applicant will be/have:

- Registered Nurse with valid NMC Pin and demonstrable post registration experience
- Managing or mentoring experience.
- Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable.
- People Management experience
- Possess committed and organised approach.
- A confident communicator with excellent verbal and written communication skills.

Join us at Upton's most stunning care home
Upton Manor is a luxurious care home in Upton, Poole & part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
At the heart of our organisation there is a culture of commitment, so we can collectively deliver our vision and create great places to live and work.
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
*T&Cs Apply

Monday to Friday
0800-1700
Permanent
£26-27 per annum
Based in Basildon
Must have previous experience within repairs

About the Role

Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

Are you looking for a clinical fellow role in Adult Critical Care, then we want to hear from you! Please see attached Job description for further details of this exciting role.

For full details of this fantastic opportunity, please see attached job description. We encourage informal visits or discussions, so please do get in touch with us. We look forward to receiving your application.

Location: Basildon

The Role:

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.

Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.

As a Care Coordinator you'll be responsible for:

• Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
• Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
• Completing direct observations and supervisions for your care teams within the correct timescales.
• Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Reassessing customers to ensure care plans are reflective of customer's needs and condition.
• Actively seeking new business opportunities and supporting the commercial growth of the branch.
• Ensuring that the highest levels of customer service are always provided.

About You

To be successful in this role you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You'll also need to have a full UK driving licence and access to your own vehicle.

What's in it for you?

At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Location: Basildon

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Be all you can be with Hamberley
At Upton Manor, our Care Assistants are called Homemakers. More than support workers, care assistants or healthcare assistants – they are carers and companions all in one. They have the time to get to know our residents and are trusted to give each person the care they need, in the way they like.
We offer our Care Assistants - our Homemakers:

- Generous, above-market rate pay for carers.
- Contracted hours - part and full-time available.
- 12-hour shifts.
- Enhanced overtime rates.
- Quality bonus scheme linked to CQC Rating.
- Casual dress. Because we want both you and our residents to feel comfortable and at home, Homemakers don’t wear uniforms.
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Be different – be a Homemaker
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. And at the heart of this model are our Homemakers – care assistants with a difference. A Homemaker is a unique caring role for a unique person, where you can care with a difference.

- A varied role where no two days are the same. Homemakers, our name for care assistants, care for individual people in the way a family member might care for someone in their home. We don’t do timetabled task-based care – we care for each individual in the way that works best for them. Whether that’s administering medication, helping make someone’s bed, arranging a family meal with their loved ones or taking them to the beauty salon, you’ll always be doing something different. Our Homemakers focus on the tiny details that make our residents unique, and tailor care to each and every individual.
- A chance to make a real difference to our residents’ lives. Often healthcare assistants, care assistants and domiciliary care assistants find they don’t get to spend enough time with the people they care for to make a real difference. Not at Hamberley. As a Homemaker you have fewer people to care for, but you spend more time with them. It’s a more satisfying and fulfilling role that is better for our residents. That’s why the model has won awards.
- Excellent opportunities for learning and development. We will support you with all the training you need, including NVQ qualifications and further clinical training if you want to specialise in areas like dementia and nutrition.
- Supportive team environment. Being kind and supportive to each other is key to our ability to show kindness and companionship to our residents. We truly believe this across all parts of our organisation. It’s just one of the reasons that, when people join us, they stay with us.

Join us at Poole's most stunning care home
Upton Manor is a luxurious care home in Poole, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Could you be part of our team?
We provide full training and induction, so we’re more interested in you as a person than your specific care experience.
You may have experience as a healthcare assistant, care assistant, carer, home care assistant or domiciliary care assistant and are looking for a different approach, a nicer work environment and a more satisfying role.
If you have no work experience in care but are interested in helping people live happy lives, we’ll guide you to a fantastic care assistant career through our Hamberley Care Home Training Roadmap.
What is important is that you have passion, empathy and dedication to help our residents live their lives to the fullest. We will support you with everything else!
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.

AMHP Senior Social Worker

Permanent, Full Time

£45,217 to £54,395 per annum

Location: Affiliated with North/Mid AMHP Hub and Essex wide as required.

This role involves working a condensed week (37 hours per week across 4 weekdays). The successful postholder will be expected to be office based from either the Colchester or Basildon office.

Exciting opportunities have arisen to join Essex County Council's (ECC) fast paced, dynamic and supportive dedicated Approved Mental Health Service (AMHP) Service.

Operating within ECC as a hub and spoke model, the AMHP Service is transforming, and posts have become available as we expand the core aspect of the daytime service. The transformation of the service is from one centralised AMHP 'hub' to two.

The Service takes referral 9-5 Monday to Friday and is supported by the Essex Emergency Duty Service outside of these times.

The Role

The Approved Mental Health Professional Service has a unique position in ensuring compliance with the statutory functions imposed upon the Local Authority by the Mental Health Act. The service will be responsible for delivering the AMHP rota. The service will undertake statutory assessments, triaging initial enquiries in line with statutory duties.

As a Senior Social Worker you will be passionate and experienced in demonstrating expert and effective practice in complex situations often in pressurised environments. You will be able to manage workloads and support colleagues with complex cases, with an ability to mitigate high levels of risk. You will work collaboratively with statutory and non-statutory/voluntary agencies ensuring a joined-up approach.

You will have significant experience of social work, modelling good practice, triaging mental health act referrals, prioritising responses, giving direction to others and providing expert advice and guidance.

please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964