Total 248 Customer Service job vacancies in York, YO31 8TA

Job Description

Staff Nurse (RGN/RMN/RNLD)

Hourly Rate: £22

Days Shifts

Hours Per week: 30

The successful candidate will be providing support to complex patients requiring neurorehabilitation and ensuring the delivery of high-quality care.

This 'Good CQC' purpose-built neurorehabilitation centre is set within a three-and-a-half-acre plot that is surrounded by beautiful grounds. With state-of-the-art amenities and a compassionate team that helps everyone to feel safe, happy, and empowered.

Qualifications

• Nursing qualification (RGN/RMN/RNLD)
• Valid UK NMC Pin
• Proven experience working in a neurological setting
• Ability to manage a caseload of complex patients
• Strong clinical reasoning skills
• Knowledge of development, clinical training, and supervision of support workers

Benefits

• 25 days plus bank holidays
• Birthday off
• Access to a Learning Hub
• Online benefits portal
• Free 24-hour confidential Employee Assistance Programme
• Pension scheme
• Access to join medical healthcare plan
• Awards programme.
• Enhanced Sick & Maternity Pay benefits.

Responsibilities

• Managing a caseload of complex patients and utilizing advanced clinical reasoning skills to assess, diagnose, and implement appropriate nursing support plans
• Providing development, clinical training, and supervision of support workers
• Collaborating with interdisciplinary teams to ensure comprehensive patient care
• Adhering to all relevant policies, procedures, and regulations to maintain a safe and effective working environment

Reference: WILL79296/RE

INDNUR

Our client has a fantastic opportunity for a Contact Centre Advisor to join their company based on the outskirts of York.

This is a permanent, full-time position, working over a four day week. The role is working 37.5 hours per week, four days over seven on rotation. This position is working midweek shifts, that are 10am-8pm, as well as working two weekends every month.

This growing business offers career progression opportunities, and has seen multiple members of the Contact Centre team move across into management and other departments.

The role is office based and a competitive salary is on offer plus performance bonus. Other benefits include free parking, access to rewards, cycle to work scheme, bring your dog to work day, team events including summer, Christmas party and meals out etc.

Duties:

You will;

Be highly confident and comfortable working with multiple contact types in a contact centre.
Have the skills and ability to offer excellent customer service and to always demonstrate a professional attitude.
Always look to maximise sales opportunities, by upgrading customers to our plans and reunification services.

Requirements:

Previous contact centre experience desirable
Experience with Zendesk and CX Engage contact centre solution an asset
Transferable customer service skills from either a contact centre, retail, or hospitality environment
You must be highly driven to succeed, achieve targets and KPIs
Must be based in (or can easily travel to) York area

For an informal discussion about this role please call Georgina on 01904 566055

Please apply by uploading your CV (with full employment history and contact details of at least two referees - one of whom should be your current or most recent employer) to candidates@workwithyorkshire.co.uk.

To be eligible to apply for this role, you must also have the legal right to work in the UK.

Overview of the job

This is an administrative job within the Probation Service.

Summary

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
• Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
• Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
• Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
• Provide cover for an effective and efficient reception and telephone enquiry service.
• Act as single point of contact within unit for specialist area of work as required.
• Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
• Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
• Carry out enforcement administration as required.
• Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
• Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
• Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
• Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
• Undertake specific Visor administration tasks in accordance with the procedures.
• Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
• Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
• Provide cover within the unit and to other units within the LDU and Division as appropriate.
• Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.

• To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Administrator - APHA

Location: York (Fully Office Based)

Pay: 12.33

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week (any day of the week) working anytime between 06:00am-Midnight. (You will need to be flexible on the hours and days you can work for this role)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

We work to safeguard animal and plant health for the benefit of people, the environment and the economy.

The Centre for International Trade is part of APHA's Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products and plant products to the EU and third countries.

What Will Be Your Day to Day Tasks?

You will be working in a friendly and encouraging team in a busy, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands.

The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team.

The Centre for International Trade are in charge of completing inspections in relation to the import of controlled plant materials coming into England and Wales. We also issue export certificates for a number of materials including plant products, seeds, and potatoes and ensure they are free from pests and disease to allow our customers to export their products, protecting the food chain.
Examples of the type of work you will be doing:

• Producing Export Certificates for plants and plant products
• Completing document checks on consignments of plant imports
• Providing advice to customers who want to import or export plants or plant products, so they remain compliant with the UK's bio-security standards
• Coordinating physical inspections of goods for import and export

• Answering telephone and email queries and following up enquiries which cannot be immediately resolved.
• Assisting stakeholders with billing enquiries and resolving invoicing errors
• Provide classification of potatoes produced and marketed in England and Wales assuring that seed potatoes meet specified minimum health and quality standards.
• Register and authorise professional operators to produce UK plant passports to trace the movement of plants within the UK
• Authorising the import, movement and storage of prohibited material for specific purposes such as scientific research and educational purposes.

What's in this for you?

During their first week, all successful candidates will attend an induction course at one of our offices, to gain an understanding in working at APHA, as well as an extensive programme of training.

Applying for a customer service role with the Animal and Plant Health Agency offers a unique opportunity to contribute to safeguarding both animal and plant health, crucial for environmental sustainability and public health. Engaging with diverse stakeholders, you'll play a vital role in ensuring compliance with regulations, providing guidance, and fostering positive relationships. With a focus on service excellence, this role enables you to make a tangible difference while developing invaluable communication and problem-solving skills in a flexible and meaningful context.

Diversity in the workplace:

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

It would be beneficial for the candidate to have completed the Diploma in Health and Social Care Level 3. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role). If the successful candidate does not have the required qualifications they will be expected to enrol on the Healthcare Assistant Framework which will include the acquisition of the level 3 Diploma Health and Social Care, level 2 in Literacy and Numeracy or equivalent to achieve the competencies. You will have a maximum of 2 years to complete this. Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

1st LINE IT SUPPORT
INITIAL 3 MONTH CONTRACTS
HYBRID WORKING
YORK HQ
DAY RATE - UP TO £140.00 UMB (INSIDE IR35)

Your new role
We have further opportunities for 1st Line IT Support Candidates to be hired on an initial 3 Month Contract for a York Based Company. These roles can be worked on a Hybrid Basis - initially 3 days Office and 2 from Home and after a short Probation period - this can be reversed, giving you 3 days per week from Home. There will also be some weekend work required - which will be shared equally within the Team on a Rota Basis.

What you'll need to succeed
Candidates will ideally have the following key skills and experience - Training can be provided in some areas listed.

• 1st Line IT support experience on an IT Service Desk
• Windows 10 support in a domain environment.
• Experience working to and reporting against SLAs
• Working in large scale, multi-site environments.
• Hardware, software and peripheral troubleshooting and support.
• Active Directory administration.
• Excellent Customer Service
• Microsoft Office 2016 troubleshooting and support.

What you'll get in return
The initial Contract will be for a 3 Month Period & the Day Rate is up to £140.00 - UMB Co (Inside IR35).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.
• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.
• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• Up to 30 Days Annual Leave (Pro Rata).
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: Starting at £24,238.00 per year.

Schedule: 12 hour shifts on a structured shift system.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;

a. Name.

b. Age.

c. Previous or current UK Military Service unit.

d. Previous or current UK Military Service time period / date left.


ArmyPM-MPGS-Recruitment@mod.gov.uk

Military Provost Guard Service (MPGS)

We have a fantastic opportunity for a Business Support Office Manager, to join a leading local charity in York.

This is a permanent, full-time position working 35 hours per week, Monday – Friday. This is an office-based role working in York City Centre.

A competitive rate of pay is on offer.

Duties include:

Overseeing and managing a business support team, whilst looking after a range of partnerships and arrangements.
Ensuring the efficient and effective running of the office, and the processes and systems needed to facilitate this.
Line managing the Business Support team, including Senior Administrator and Administrator roles.
Being responsible for effective information and file management within the organisation. To ensure that information is collected, maintained and destroyed in line with all relevant legislation and guidance, including the organisational retention policy.

Requirements:

Experience of line management, motivating, supporting and developing both direct reports and other colleagues.
Relevant experience in business support: administrative, ICT or data management.
A sound understanding of computer and communication systems.
Strong interpersonal, written and oral communication skills.
Ability to manage workloads and prioritising and planning effectively to ensure timescales are standards of quality are met.
Ability to develop, review, negotiate and implement service level agreements.

For an informal discussion about this role please call Georgina on 01904 566055

Please apply by uploading your CV (with full employment history and contact details of at least two referees - one of whom should be your current or most recent employer) to candidates@workwithyorkshire.co.uk.

To be eligible to apply for this role, you must also have the legal right to work in the UK.

JOB TITLE: Medical Receptionist REPORTS TO: Duty Managers HOURS: Various TBA, Monday to Saturday Overview First point of contact for patients, both on the reception desks and phones. Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team. The candidate must have experience working with the general public, not necessarily in a healthcare setting. IT skills are vital to this role. Responsibilities 1. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified 2. Quality The post holder will strive to maintain quality within the Practice, and will: To work within the clinical computer system to improve and maintain data quality Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources 3. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data 4. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. 5. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work 6. Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members, patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly 7. Contribution to the Implementation of Services The post holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Safeguarding Children Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children, HM Government, 2018). All staff need to ensure, as part of their work with children and families and with adults who are parents or carers who are experiencing personal problems, that the needs of the children are considered and that where necessary they are assessed and appropriate referrals are made. Staff need to be aware of the relevant parts of What To Do If Youre Worried A Child Is Being Abused (2015) https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf It is incumbent on all staff to ensure that they undertake child protection / safeguarding children training as per Safeguarding Children and Young people: roles and competences for health care staff Intercollegiate document (RCN, 2019). Safeguarding Adults Under sections 42 to 47 of the Care Act (2014) chapter 14 of the statutory guidance states: Safeguarding means protecting an adults right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adults wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action. Professionals should work with the adult to establish what being safe means to them and how that can be best achieved. All staff must comply with mandatory training requirements as per 'Adult Safeguarding: Roles and Competencies for Health Care Staff' (RCN, 2018) and ensure that adult safeguarding is embedded as an essential part of their daily practice. Safeguarding is everyones business and staff within the organisation have a particular responsibility to ensure all safeguarding concerns are responded to effectively and efficiently in accordance with the local Practice Safeguarding Adults Policy. http://www.legislation.gov.uk/ukpga/2014/23/contents/enacted Notes This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Job Title: Customer Service Representative

Location: York; Yo30

Job Type: Temporary (ongoing contract)

Salary: £11.48

Working Hours: Mon- Fri (9-5pm)

Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our client team.
The primary role will be to assist in managing the backlog of orders and ensure timely and efficient service delivery to our clients.
This is a temporary position aimed at providing administrative and customer support to the team.

Key Responsibilities:
1.Handle customer inquiries via phone and email, providing information on wheelchair services and addressing any concerns.
2.Process and track orders, ensuring accurate and timely delivery.
3.Record and maintain detailed information on the database.
4.Liaise with suppliers, repairers, and other stakeholders to facilitate the supply, repair, modification, and collection of equipment.
5.Assist with general administrative duties, including triaging referrals, arranging home visits, and managing invoices.
6.Provide patients with information regarding Personal Wheelchair Budgets and assist them in accessing these funds.

Qualifications:

Essential:
Excellent written and verbal communication skills.
Strong interpersonal skills with the ability to handle sensitive situations tactfully.
Ability to work under pressure and prioritize tasks effectively.

Desirable:
Previous experience in a customer service role, preferably within the NHS or a healthcare setting.
Knowledge of disability awareness.

Skills and Attributes:
Ability to work both independently and as part of a team.
Methodical and organized approach to work.
Strong commitment to maintaining patient confidentiality.
Excellent problem-solving skills and attention to detail.

Benefits:
On site parking (free)

How to Apply:
Interested candidates should submit their CV and a cover letter detailing their suitability for the role to.

REDCENTRIC

MIS DESKTOP SUPPORT ENGINEER

DIVISION	MIS
JOB LOCATION	York
REPORTS TO	Head of IT Services

About Redcentric

Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million-pound infrastructure.

Redcentric has annualised revenues more than £100million, more than 600 highly skilled employees serving over 2000 customers across the UK.

With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Learn more about what we do on our website.

Job Description

This is an exciting opportunity for candidates who are keen to be at the centre of a very fast paced and dynamic support department undergoing a complete system refresh into the newest technologies. Our team provides a complex mix of both customer and technical support for our internal user base. As the newest member of a dedicated team, the engineer will combine strong technical understanding with outstanding customer services skills.

The MIS Desktop Support Engineer will work within a team supporting the internal customer base for growing Service Provider and manage the underlying infrastructure in line with our stated SLAs and OLAs.

Duties

• Installing and configuring desktop operating systems. (Primarily Windows and OSX second)
• Deployment of applications via Intune.
• Asset management, oversee the lifecycle of all assets, from laptops, mobile phones and monitors.
• All manners of supporting internal user queries from desktop related issues to triage of more advanced queries through the team.
• Management of the team ticket queues ensuring regular and professional updates and actions are taken.
• Taking part in development and testing of new services, upgrades and patch releases.
• Providing technical support and guidance to other departments across the business.
• High level of documentation skills for building the knowledge base within the team.
• Knowledge of and action of keeping in line with PCI, ISO27001 and ISO9001.
• Working of Windows Server Management (OSX Server also desirable), AD and GPOs.
• Having knowledge of virtualisation, remote desktop and remote apps.

Required Knowledge

Windows Server | Microsoft 365 | Active Directory | Group Policy | Asset Management | ITSM | ITIL

Some Working Knowledge

SCCM | Power Platform | Azure | Entra ID | Acronis | Exclaimer | SafeNet

Adherence

Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards, compliance with Redcentric's policies and procedures, handling and protection of Redcentric information, reporting of security events and implementing appropriate policies\procedures.

Candidate Profile

The ideal candidate will be a bright and enthusiastic individual dedicated to achieving great results. They should possess the following skills, attributes, and experience:

• Excellent interpersonal skills with the ability to work effectively and provide training/knowledge transfer within their own team, other teams, or to customers.
• Over 3 years of experience in a customer-supporting IT role, handling both desktop support and server/infrastructure support.
• Strong verbal and written communication skills, with a positive work ethic and the ability to work towards a common goal.
• Knowledge of ITIL guidelines (Foundation V3 accreditation) would be advantageous.
• Ability to pass a Government SC clearance check is essential.

Personal Attributes:

• Strong team player with a flexible mindset.
• Proactive decision-making approach, with lateral thinking and strong problem-solving capabilities.
• Exceptional interpersonal and communication skills; tactful, diplomatic, and empathetic when dealing with customer issues.
• Ability to handle multiple problems simultaneously.
• Innovative and quick learner with a willingness to engage in unfamiliar areas of technology.
• Positive, "can-do" attitude.
• Intelligent self-starter with the ability to work independently or as part of a team as required.
• Confident and able to interact with team members and senior management effectively.
• Ability to question existing processes and provide input for improvement where necessary.
• Willingness to learn and engage in new technology areas without hesitation.
• Ability to prioritize workload efficiently.

Hours of Work

The company's standard hours of work are 9.00am - 5.30pm with one hour for lunch, however, the service desk may cover hours between 08:00 and 17:30 Monday to Friday. Due to the nature of the role some flexibility may also be required from time to time. Ability to travel occasionally within the UK would be required.

Location: York

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: York

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

A full description of the role is available in the attachment: job description. Working for SHYPS (Scarborough Hull York pathology service Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves, and everyone else.