Total 90 Customer Service job vacancies in Woking, GU23 7LJ

1 Provide reception service for the Neuroradiology service. Check and update patient details to ensure data quality is maintained. Record DNAs as necessary. 2 Process all enquiries for information both face to face and on the telephone using the CRIS system, ensuring confidentiality, Caldicott and data protection guidelines are followed. 3 Liaise with ambulance control centres to process patient ambulance transport bookings. 4 Provide cover for colleagues in the event of sickness and holidays. 5 Undertake general clerical tasks as required

Please see main job description and person specification for full list of responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse problems. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management protocols. Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with them. Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated care. Work within own sphere of competency and ensure that training needs are communicated to the team manager. Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary team. Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information where appropriate. Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching discharge. Work closely with colleagues to ensure information about risk is recorded and communicated sensitively and comprehensively. Maintain the highest standards of clinical record keeping, including electronic data entry and recording. Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately.

Plumber - West London
Pay Rate: £20.36 per hour
Hours: 8am - 5pm
Start: ASAP

A exciting opportunity for a plumber to work for a housing association where they will carry out repairs, diagnostics and replacements to a high standard and in line with company standards and specification whilst delivering high levels of customer satisfaction. It is essential that every customer, internal and external receives a satisfactory experience by delivering on promises; give respect; be accountable; show kindness.

You will be;

• find out from the tenant what the problem is.
• working with void or filled properties
• install water, drainage and heating systems.
• cut, shape and join pipes and fittings.
• find and fix faults.

Key responsibilities;

* Ensure all work is carried out within the allocated time frame to a high standard and quality and communicate progress to colleagues
* Comply & adhere to all Health and Safety regulations including PPE, COSHH, and RAMS
* Conduct yourself appropriately, ensure the corporate code of conduct & brand guidelines are adhered to (i.e. punctuality, clean vehicle, uniforms and site appearance)
* Maintain appropriate van stock and ensure orders are placed with suppliers and comply with the group specifications
* Ensure you maintain accurate job records in line with company and legislative requirements
* To comply with company policies, procedures and standards
* Be available for the Out of Hours (OOH) standby cover

Requirements:
* Ideally educated to GCSE or equivalent levels
* NVQ City and Guilds level 2/3 Plumbing
* C&G 6189: Plumbing and domestic heating
* C&G 3345: Water regulations & unvented water

Candidate Essentials:
* Previous plumbing experience (5 years)
* Good general communication and problem-solving skills
* Commitment to providing great customer service
* Working with Asbestos and willingness to undertake asbestos training including face fit
* Being able to work on your own initiative
* Takes ownership of issues/problems and sees them through to a satisfactory conclusion
* Respectful to customers, neighbours, homes and personal items
* To ensure continuous professional development opportunities are utilised
* You'll deliver values-driven service to your internal and external customers, by seeking to understand fully your customers' needs, identifying and working to remove pain points, and always doing what you say you will
* Ideally you'll have knowledge of manual handling, ladder safety, working at height, abrasive wheels, first aid, health and safety, electrical and gas regulations
* Experience of working within occupied properties is desirable

Please contact Ossai Newton for more information on 01772 208 967 or email your CV to ossai.newton@servicecare.org.uk

We are seeking a pleasant person to join our admin and care navigation team as an Admin Data Clerk and Care Navigator on a full-time basis.

The ideal candidate must be flexible and able to work under pressure dealing with the general public. Computer literacy and multi-tasking are essential and experience with SystmOne clinical system is preferred but not essential as full training will be provided.

To be responsible for undertaking a wide range of duties as part of a team, some examples below:

• Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
• Answer all incoming phone calls from patients and other healthcare professionals. Divert them as appropriate, and/or take and pass on messages.
• Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
• Reviewing medical records of new patients, inputting and summarising medical history as requested.
• Communication received, read coding medical data into clinical system and computerised medical record of patient.
• Take part in practice performance related to recalls for patients. This will include maintaining an up to date register and working on improvement.

In addition to the contracted hours per week, they maybe required to work additional hours as necessary to provide cover for other team members when they are on leave.

The surgery is staffed from 8am to 6.45pm Monday-Friday.

Please be advised that if you have not received a response within the next 2 weeks, your application has not been successful on this occasion.

Please send your CV by email.

We are an enthusiastic friendly practice with over 9500 patients and use SystmOne clinical system. Our premises are purpose built, well-equipped with a friendly working environment and a supportive admin team.

Role overview

As a Family Engagement Worker, you'll be an integral part of the Pact Family team, offering crucial support to both prisoners and
their families. Your responsibilities will encompass providing casework assistance to prisoners, offering guidance and support to
families, facilitating prison visits, and conducting family induction sessions.




About You:

To excel in this role, you'll need to demonstrate substantial experience in navigating the complexities of family dynamics within
a challenging multi-agency setting, ideally involving prisoners and their loved ones. Your role will involve advocating for
families affected by incarceration, ensuring their rights are upheld and their voices are heard across all levels. Developing
referral pathways for families, prisoners, and other professionals to access our services will also be a key aspect of your role.
Your background may include experience in casework, key working, and providing emotional support to male service users.




In addition to your professional duties, you'll serve as a role model for our volunteers and represent PACT with utmost
professionalism and integrity. Your approach should be solutions-focused, adaptable, and resilient, capable of managing numerous
tasks within high-pressure environments.




What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye
care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to
further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be
supported by a friendly and enthusiastic team.



How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply
now` button.




*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.




Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to
post is subject to a risk assessment).




This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being
bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.

£23,013 (Actual Salary) + AET Wellbeing Cash Plan + Car Scheme + Pension Scheme (LGPS) + Additional AET Benefits

37 hours, (39 weeks per year)

Start Date: As soon as possible

Wishmore Cross Academy is seeking a enthusiastic and and passionate individual to provide pastoral support to individuals and groups of children in school who are experiencing social, emotional and mental health difficulties. If you are committed to inclusion, achieving high standards and share our vision of excellence for all then please contact us. This is an ideal role for an experienced teaching assistant or someone with a keen desire to learn. The team at Wishmore Cross are incredibly hard working, supportive and welcoming to all new staff.

Wishmore Cross Academy, part of Academies Enterprise Trust (AET), is a special school in Chobham, Surrey, for boys aged 7 to 16 years who have social, emotional and mental health difficulties. We can admit up to 82 pupils which means that class sizes are small and we work very closely with our pupils to ensure they get the most out of each day with us. Set in beautiful grounds, we provide high quality CPD to all staff routed through the instructional excellence model.

Wishmore Cross Academy has extensive facilities:

These include the school field and orchard, which we have used for the 'Tree for Life' project. The school also has a therapy suite with input from a play therapist, speech and language therapist and occupational therapist. Students have access to a soft play area, climbing wall and sensory to support their regulation and support then to access learning.

The academy has 7 subsidised flats onsite which staff have access to subject to availability.

We always enjoy visits so do come and see what makes Wishmore Cross so special! Call the office to arrange a time to pop in for a visit.

We are part of a national and regional network of schools at AET, brought together by the belief that each and every pupil has an entitlement to an excellent education in every classroom, every day. An excellent education transforms lives and every pupil who attends one of our schools should be given the support, care and opportunity they need to flourish. We leverage our scale to support all our teachers, leaders and young people to be the best they can be.

About Academies Enterprise Trust

AET was established in 2008 and is now a national network of 57 primary, secondary, and special schools. We are proud of our diverse and inclusive network which spans nearly every region in England. We want our people to be empowered to do their best work, supported by the best leadership they've ever had, so that we provide an excellent education to every child, in every classroom.

With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives. We acknowledge and appreciate the exceptional efforts of all our people.

AET Staff Benefits

Career development and training: Our approach to educational excellence is underpinned by our Instructional Excellence Programme, delivered through an exciting and pioneering partnership with One World. We also have a long-standing partnership with Ambition Institute, and offer the full suite of Early Career and NPQ programmes, expertly facilitated and tailored to our network and local contexts. Our centralised CPD offer provides network opportunities for both teaching and leadership development, as well as offers tailored to individuals and schools.

• Great pension | Healthcare cashback and helpline | Employee assistance programme
• Free financial advice | Salary advances | Affordable loan scheme | Electric car and bike schemes
• Lifestyle savings | Discounted gym membership | Travel and leisure scheme

The role is due to commence as soon as possible

Closing date: Friday 12th July 2024

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

In line with our safeguarding practices we are unable to accept CV's. Apply today.

Academies Enterprise Trust and all of our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a robust, fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Academies Enterprise Trust embraces diversity and promotes equality of opportunity. Job share, part time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Hourly rate of £12.30
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

What will I be doing?

As a Night Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Hourly rate of £11.80
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

Support Officer / Supported Housing Assistant who has experience working in a customer facing role, preferably supporting vulnerable people with excellent communication and administrative skills is required to join a friendly team with a well-established company.

FULL TRAINING PROVIDED

You may not have experience in this sector, as the company recognise that transferrable skills and experience are just as valuable and full training is provided.


SALARY: £23,178 - £27,500 per annum + Generous Benefits (see below)

LOCATION: Surrey (Guildford, Woking and Waverley)

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm


PLEASE NOTE: You must have a Full Driving Licence and your own vehicle (when using for business travel, mileage will be reimbursed at 45p per mile)


JOB OVERVIEW

We have a fantastic new job opportunity for a Support Officer / Supported Housing Assistant who has experience working in a customer facing role, preferably supporting vulnerable people with excellent communication and administrative skills.

Working as the Support Officer / Supported Housing Assistant you will be dedicated to creating a positive living experience for individuals in supported housing.

If you are looking for a rewarding job that helps people to live safe, happy and independent lives. Then this role could be for you.

As a Support Officer / Supported Housing Assistant you will join a supported housing scheme for unaccompanied asylum seekers 18 plus with no recourse to public funds. There are support staff available Monday to Friday. In this role, you will identify and deliver flexible housing related support to service users to enable them to develop independent skills in order to move on to their own accommodation.


DUTIES

Your duties as a Support Officer / Supported Housing Assistant will include:

• Assess all new tenants and allocate beds according to procedures

• Provide information and advice to service users in order to assist them in establishing and maintaining their tenancy

• Ensure room checks and housekeeping void procedures are followed and that voids are kept to a minimum

• Ensure that tenancy / license is upheld

• Carry out risk assessments as necessary, liaising with other agencies where appropriate

• Promote user participation by providing information and advice choices to enable residents to participate more fully in decisions relating to them

• Carry out designated H&S checks and facilities management of the building and liaise with internal departments

• This role will require working alone more often than not so discipline and self-motivation is key


CANDIDATE REQUIREMENTS

• You won’t necessarily have experience in this sector, as the company recognise that transferrable skills and experience are just as valuable

• The company is specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote their values of caring by nature, working better together and thinking for tomorrow

• Experience of working in a customer-facing role, motivating complex and diverse client groups to sustain housing, health and/or work outcomes

• Experience of providing support to diverse client groups

• Ability to communicate effectively at different levels

• You must have a full driving licence, together with a car available and insured for business purposes. Where you need to use this for business travel, mileage reimbursed at 45p per mile

• You’ll need a Disclosure & Barring Service (DBS) at the Enhanced level – don’t worry, the company will pay for this and any subsequent renewals. They may still be able to consider applications from candidates who have disclosures on their file

• You should be able and willing to work flexibly across similar Care & Support services within a reasonable distance from your main base (transport costs reimbursed) in support of colleagues elsewhere – remember, this works both ways!


BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions


The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C12344

Full-Time, Fixed Term Contract Social Care Jobs, Careers and Vacancies. Find a new job and work in Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Customer Team Leader
Location: 1 Marshal Parade; Coldharbour Road, Pyrford, Woking, GU22 8SW
Pay: £13.32 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.

#1

**Please note that Eden Futures is not able to offer Sponsorships at this time.**

Are you a compassionate and driven individual looking for a career that makes a real difference in people's lives? At Eden Futures, we are dedicated to empowering those with learning disabilities, enduring mental ill health, autism, and other complex needs.

We are eager to connect with passionate individuals who are committed to providing person-centred care. If you have the empathy, resilience, and dedication it takes to enrich the lives of the individuals we support, we want to hear from you! If you haven't worked in care before, we will provide you will all the support required. When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team. For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Paragon Skills.

*Roles are paid at an hourly rate (£11.44 per hour). The salary shown is as a per annum equivalent for information only. The higher rate is applicable to those aged 23 years and over and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours.

We are flexible regarding full or part-time hour contracts and we will also consider candidates who may be looking for Bank. Shifts can vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have.

Our application process

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. As part of our application process, we carry out telephone screening with our candidates.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974. Before joining us you will be required to have an Enhanced DBS Check. Further information will be provided to you at the telephone screening stage.

As per our privacy notice, all pre-employment checks are carried out by our third-party provider, Adecco.

It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

As a Support Worker you will receive the following benefits:

• Take your Birthday off plus 5.6 weeks of holiday
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
• Form appropriate relationships with those we care for and maintain professional boundaries in work.
• Work within organisational policies, procedures and guidance.
• Committed to demonstrating the organisations values and behaviours in their work.

The Ideal Candidate

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed

Job: Electrical Plumber
Area: West London
Pay rate: £25.01 per hour (37 hours paid)
Benefits: Company Van, Fuel Card

About this role:

We are on the lookout for a skilled and experienced Electrician with Plumbing Skills to join our team. This role is crucial in ensuring the safety and functionality of electrical systems within our social housing and residential properties. If you are a qualified electrician passionate about delivering high-quality work and excellent customer service, we want to hear from you.

Key Responsibilities and tasks:

• Conducting reactive repair work in residents' homes and communal areas to a high standard.
• Ensuring compliance with the Electricity at Work Regulations and BS 7671 18th Edition Wiring Regulations.
• Testing and certifying electrical work in line with current IET Wiring Regulations.
• Adhering to Health & Safety practices to ensure the safety of tenants and operatives.
• Managing and safeguarding test instruments and equipment.
• Maintaining, replenishing, and recording electrical materials for van stock.

Requirements for a successful Electrician in this role:

• City & Guilds 2391 or 2392/2394 & 2395 for competence in Inspection & Testing.
• City & Guilds 2382 - 18th Edition Wiring Regulations.
• A full UK driving license.
• Proven experience in reactive repairs within a social housing or residential setting
• Competency in Plumbing repairs and maintenance
• Competency in inspecting, testing, installing, maintaining, and repairing electrical installations.
• Ability to complete electrical certification/reports relevant to the work being undertaken.
• Strong communication and customer service skills.

Please see full job description and personal specification for full list of responsibilities' : Triage patient needs in accordance with specific standard operating procedures and national policy e.g. NICE guidance Assess, plan and implement care for patients within each care/treatment pathway in order to promote wellbeing Facilitate the use of evidence based practice to ensure that clinical care is both effective and appropriate Carry out general nursing duties Maintain contemporaneous records Support and make a professional contribution to the development of integrated healthcare Act as a preceptor/mentor in accordance with experience.

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

Multi Trade Plumber - West London
Pay Rate: £25.01 per hour
Hours: 37 per week
Start: ASAP
Area: West London

A exciting opportunity for a plumber to take part in a social housing scheme where they will carry out repairs, diagnostics and replacements to a high standard and in line with company standards and specification whilst delivering high levels of customer satisfaction. You will work as part of a team and on occasion alone in delivering plumbing, general repairs and some minor joinery work. Undertaking fault finding and maintenance repairs, upgrades to Wet Room, Bathroom and Kitchens. Aiming for a first time completion whilst remaining within budget and time parameters.

You will be;

• find out from the tenant what the problem is.
• working with void or filled properties
• install water, drainage and heating systems.
• cut, shape and join pipes and fittings.
• find and fix faults.

Key responsibilities;
* Ensure all work is carried out within the allocated time frame to a high standard and quality and communicate progress to colleagues
* Comply & adhere to all Health and Safety regulations including PPE, COSHH, and RAMS
* Conduct yourself appropriately, ensure the corporate code of conduct & brand guidelines are adhered to (i.e. punctuality, clean vehicle, uniforms and site appearance)
* Maintain appropriate van stock and ensure orders are placed with suppliers and comply with the group specifications
* Ensure you maintain accurate job records in line with company and legislative requirements
* Process all activities electronically using a hand held device (PDA)
* To comply with company policies, procedures and standards

Candidate Essentials:
* Previous plumbing experience in a domestic setting
* Good general communication and problem-solving skills (with PDA experience)
* Commitment to providing great customer service
* Working with Asbestos and willingness to undertake asbestos training including face fit
* Takes ownership of issues/problems and sees them through to a satisfactory conclusion
* Respectful to customers, neighbours, homes and personal items
* You'll deliver values-driven service to your internal and external customers, by seeking to understand fully your customers' needs, identifying and working to remove pain points, and always doing what you say you will
* Ideally you'll have knowledge of manual handling, ladder safety, working at height, abrasive wheels, first aid, health and safety, electrical and gas regulations

Requirements:
* Minimum Level 3 Plumbing (City and Guilds / NVQ) * Competent in at least one other trade
* Full UK Clean Driving Licence