Total 113 Customer Service job vacancies in Whiston, L35 5DR

An exciting opportunity has arisen for committed and caring individual to join the St Helens and Knowsley Community Learning Disability Team. You will be based at Willis House, Whiston. The post holder will provide Speech & Language Therapy assessment and interventions as part of a team approach.

A qualification and experience of working with people with dysphagia is highly desirable for this Band 6 position.

This post is subject to an enhanced check with adults barred list Disclosure and Barring Service (DBS) Check.

To provide a Specialist Speech and Language Therapy (SaLT) Clinical Service to adults with a Learning Disability (LD) and communication difficulties and/or Dysphagia across the boroughs of Knowsley and St Helens.

To devise and provide specialist training courses.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

CLINICAL

To independently manage a SLT caseload for adults with a learning disability within an inter-disciplinary team to include clients who may have challenging behaviour, dual diagnosis, autistic spectrum disorder, and profound and multiple learning disabilities.

To assess, diagnose, and analyse the range of treatment options, make decisions, carry out clinical management, review and evaluate outcomes for complex cases of communication disability were there are barriers to understanding. To use evidence-based practice and work within a ‘quality, risk, performance’ framework.

To manage client’s Dysphagia using evidence-based practice and work within a ‘quality, risk, performance’ framework. To produce care plans.

To diagnose and evaluate all aspects of the person’s health related to their Dysphagia, evaluating treatment options, and making recommendations for referral to others.

To formulate reports to explain the person’s communication/Dysphagia needs, therapy, and prognosis for a range of audiences including families and other professionals.

To maintain clinical care records in accordance to Professional and Trust standards.

To employ excellent interpersonal communication skills with clients were there are barriers to understanding, for example adults with severe learning disabilities/cognitive impairment, with associated physical disability, deafness or visual impairment.

To use, teach and advise upon a range of Alternative and Augmentative Communication and Total Communication strategies.

To use and teach Sign language, to programme communication aids, to select and to use I.T. graphics packages to produce accessible information, demonstrating highly developed hand-eye co-ordination and sensory skills.

To work in partnership, with other professionals and agencies regarding the client’s diagnosis and recommended case management. To be responsible for recognising the need for and organising case conferences for people on the caseload.

To supervise students and assistant speech and language therapists.

To be a registered member of R.C.S.L.T. and H.P.C. adhering to the clinical guidelines and standards of practice. To evaluate and contribute to professional reviews of clinical standards and guidelines.

To research and subsequently advise other professionals and services regarding the communication needs of individual clients. This includes working with primary and secondary health care staff, social services, medics and education.

To provide guidance and training to carers and other professionals within the client’s environment about optimising the clients communication environment.

To contribute to the delivery of ‘Valuing People’ and ‘Valuing People Now’ objectives for clients with a learning disability.

MANAGERIAL

To manage own caseload delivering a high quality, effective and efficient Speech and Language Therapy Service to adults with learning disabilities.

To manage projects as delegated.

To be responsible for own caseload management, prioritisation of work; and to contribute to the collation of information.

To supervise SLT Assistants work with clients on own caseload.

To monitor and evaluate own clinical practice against professional standards, guidelines and policies.

To advise the SLT Therapy Manager of Service delivery issues.

To report any problems with equipment or stock to the SLT Therapy Manager. To identify the need for and to request new equipment, resources and assessment tools.

To be responsible for own equipment ensuring standards of infection control and safety are maintained.

To resolve informal complaints and inform the Therapy Manager of these. To report formal complaints to the Therapy Manager.

To contribute to policies, protocols care pathways and audits for Speech and Language Therapy related issues.

To be aware of, adhere to and implement Trust policies.

To identify the need for a service development, and discuss with SLT Therapy Manager.

To contribute to the service business plan as requested.

EDUCATION AND DEVELOPMENT

To research, evidence-base, develop, design and provide specialist training courses related to adult communication disability, adult challenging behaviour, and PMLD.

To provide training for a range of audiences including families, staff, medics, professionals and HEI under-graduates and post-graduates.

To provide formal training to large audiences, using audio visual aids, to communicate complex information about communication disability or Dysphagia.

To develop, monitor and evaluate own ‘individual performance review’ identifying own Personal Development Plan (PDP) to meet team/service objectives annually and to complete KSF objectives.

To keep up-to-date with new techniques and developments for the promotion and maintenance of good practice in Dysphagia, challenging behaviour and complex communication disability in ALD.

To attend Specific Interest Groups to maintain, develop and contribute to clinical knowledge and advances in specialist area of SLT.

To develop a working knowledge of relevant procedures including Working with Vulnerable Adults, Child Protection, ‘Valuing People’ and other legal frameworks

Provide evidence to support development around the Trust Appraisal system which may include the KSF or other competency profiles.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

RESEARCH AND AUDIT

To identify the need for and to contribute to audit within areas of expertise. To use research methodology for specific audits.

To participate in and contribute to research at local and regional levels as appropriate.

Undertake and participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Sunday 1 Dec 2024

A fantastic new job opportunity has arisen for a committed Senior Support Worker to work in a brand new nursing home which is a new-build opened recently in the Liverpool, Merseyside area. You will be working for one of UK's leading health care providers

This nursing home will offer nursing, dementia, residential care, mental healthcare and specialist learning disability services to its residents

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care**

As a Senior Support Worker your key duties include:
• Recognise and facilitate the daily needs of residents
• Conduct formal supervisions and appraisals
• Contributing to care planning and coaching support workers
• Take an active professional role in promoting the services offered when dealing with relatives, prospective residents and enquiries
• Participate in updating and writing care plans and resident documentation
• Be responsible for making and reporting realistic assessments of each resident to ensure continuity of care
• Be responsible for administrating medication to the residents in accordance with policies and procedures

The following skills and experience would be preferred and beneficial for the role:
• Proven experience of working in a care setting
• A good team player
• Good verbal and written communication skills
• Have a genuine desire to care for others

The successful Senior Support Worker will receive an excellent salary of £13.25 per hour and the annual salary is £24,804 per annum. We currently have permanent vacancies for both days and night shifts available. In return for your hard work and commitment you will receive the following generous benefits:
• Competitive rates of pay
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Uniform provided
• Assistance with Enhanced DBS

Reference ID: 6691
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

ADHD services are undergoing an exciting and progressive transformation program.

We have a fantastic opportunity for two experienced and enthusiastic Non Medical Prescribers to join the Adult ADHD Service in Halton and Knowsley.

Our professional and supportive team of consultants, NMP, and ADHD Nurses respond to the needs of adults either pre/post diagnosis of Attention Deficit Hyperactivity Disorder.

The post holders will carry out initial assessments of service users following agreed practice guidelines as part of a multi-disciplinary team and participate in the shared caseload of the team. As Non-Medical Prescribers, the post holders will be responsible for commencing medication, titration, and monitoring the effectiveness of selected treatment.

The post holder will operate as part of an integrated Adult ADHD team but be expected to be flexible in terms of delivering care within a variety of environments. The team also provides in-reach support to other teams across the Trust, giving you an opportunity to support service users with a range of health needs and mental health problems including those within the neurodevelopmental portfolio. We adopt a shared decision-making approach, empowering patients to make informed choices about their care. The role provides a fantastic opportunity to creatively develop the role and work with senior team members to help shape service improvements.

The service is committed towards the onwards training .

CLINICAL
1.1 Formulate, contribute to, and participate in, the development and implementation of assessment and care planning systems in collaboration with the multi-disciplinary team
1.2 Manage a case load within the Adult ADHD team
1.3 Carry out generic and specialist assessments, including risk and provide therapeutic interventions.
1.4 Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.
1.5 Ensure record keeping is in accordance with Professional and Trust standards.
1.6 Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.
1.7 Work in a professional and collaborative manner with the multi-disciplinary team.
1.8 Participate and promote positive intra-agency working.
1.9 Responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care without supervision.
1.10 Participate and assist in setting standards of service user care based on sound research findings.
1.11 Act as knowledge resource in specialist area of practice to other team members and other agencies as required.
1.12 If NMP qualified - Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicine Code.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so

CLINICAL


Formulate, contribute to, and participate in, the development and implementation of assessment and care planning systems in collaboration with the multi-disciplinary team .


Manage a case load within the Adult ADHD team .


Carry out generic and specialist assessments, including risk and provide therapeutic interventions.

Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.


Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the multi-disciplinary team.

Participate and promote positive intra-agency working.

Responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care without supervision.

Participate and assist in setting standards of service user care based on sound research findings.

Act as knowledge resource in specialist area of practice to other team members and other agencies as required.

If NMP qualified - Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicine Code.

MANAGERIAL


Deputise for the Clinical Team Manager as required

Undertake delegated responsibilities as agreed with Clinical Team Manager.

Support the formulation and implementation of clinical and operational practices, and procedures as appropriate.

Support the implementation, monitoring and updating of an operational policy and philosophy for the team.

Actively participate in service development

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high quality service based on agreed clinical standards.

Ensure adherence and implementation of Effective Care Coordination.

Assist in the maintenance of an accurate up to date information system and routinely provide information relating to clinical activity.

Ensure that Trust policies and procedures are adhered to.

Assist in the development of local protocols to ensure a high standard of service delivery is achieved and maintained.

Support the process of staff participation in the formulation of new ideas/suggestions to improve service user care and service delivery.

Assist in the maintenance and updating of the teams equipment and service schedules, and ensure regular maintenance, repair or replacement as required adhering to Health & Safety, COSHH and Medical Devices Agency regulations.


Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Assist in the investigation of complaints and incidents in accordance with Trust policy.

Participate in Serious Untoward Incident investigations/reviews as required

Participate in managerial supervision.

Appropriate participation in Managing Performance of staff as required.

EDUCATION AND DEVELOPMENT

Participate in regular clinical supervision as per Trust policy.

Support the process to ensure all relevant staff have an up to date Individual Personal Appraisal and Personal Development Plan.

Demonstrate the acquisition and application of knowledge in line with current research and evidence-based practice.

Undertake appropriate continuing professional development.

Organise and undertake teaching where appropriate.

Coordinate preceptorship and mentorship as required.

Provide evidence to support development around the Trust Appraisal system which may include the KSF or other competency profiles.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

RESEARCH AND AUDIT

Ensure staff awareness of Clinical and Corporate Governance and the need for research based practice.

Undertake and participate in the appropriate audit, quality assurance programmes and research as directed.




This advert closes on Friday 15 Nov 2024

An exciting opportunity has arisen for a highly motivated and creative individual to join the Community Learning Disability Team based at Willis House in Whiston, which covers the population of Knowsley and St Helens. The post holder may also be required to support individuals under the care of the Intensive Support Function, who may be in crisis and at risk of placement breakdown / hospital admission, or preparing for discharge back to the community from secure services.

Working within this established multi disciplinary team, you will provide specialist Occupational Therapy assessment and intervention as part of a team approach to supporting service users with learning disabilities and complex needs.

As part of an Advanced Occupational Therapist’s role, you will be in an ideal position to support and contribute to Occupational Therapy/Learning Disabilities Strategic and Team Development

Being part of Mersey Care NHS Foundation Trust, you will be given opportunity to network across different learning disabilities services and liaise with other OT’s and AHP’s within the wider Trust linking into the AHP workforce.

You should have a keen interest in working with this client group, be able to demonstrate the ability to work as part of a Multidisciplinary Team, and have strong leadership skills. You will need to demonstrate an understanding of Transforming Care and this role to support that agenda.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To provide leadership within the sphere of responsibility in the delivery of the Occupational Therapy Service.
To be accountable for the delivery of the Occupational Therapy interventions and producing outcome measures of the service.
To ensure compliance for senior occupational therapy staff against the outcomes of the Trust’s quality dashboard.
To be responsible for a caseload of service users and complete standardised and non-standardised assessments of service users in order to identify appropriate Occupational Therapy interventions collaboratively with service users in line with the Care Programme Approach process.
To work within the model of recovery led practice and facilitate user involvement in all aspects of service delivery.
To utilise Occupational Therapy models/best practice to inform assessments and treatment interventions as appropriate.
In collaboration with the multidisciplinary team, plan, implement and evaluate Occupational Therapy interventions for effective coordination of service provision.
To undertake project and service development work based on identified clinical and/or organisational need.
To assist in the development of underpinning knowledge and skills for direct care staff regarding meaningful service user therapeutic occupation.
Work in collaboration with the Trust’s Research and Development department in development and evaluation of appropriate research initiatives.
Undertake/support clinical audit activity within this service.
Work as a clinical professional contributing to the multidisciplinary team by providing specialist Occupational Therapy advice/input as appropriate.
Ensure that meaningful communication links are established and maintained with service user’s families, carers, other service providers as appropriate.
Monitor and ensure high standards relating to the planning and delivery of Occupational Therapy activities and comply with Professional Standards for Occupational Therapy Practice, Conduct and Ethics (Royal College of Occupational Therapists, 2021), contributing to good health and the
importance of promoting these in line with organisational public health policy.
To collate information about local resources including those for older adults with a mental health problem including potential resources for service user’s access/utilisation.
To undertake Occupational Therapy assessments of service users including pre and post admissions as appropriate.
To receive professional/clinical supervision from an appropriate supervisor in accordance with Occupational Therapy practice.
To receive leadership and transformation supervision from the AHP Lead in line with the Trust’s strategic goals.
To maintain active professional links with other Occupational Therapy services, within the speciality, external to the Service.
To ensure effective clinical supervision of Occupational Therapy staff in line with the management structure.
To ensure opportunities for students are available and that a positive experience is provided by the service with clinical supervision.
To undertake and adhere to Occupational Therapy practice in accordance with Standards of Proficiency – Occupational Therapists (Health and Care Professions Council 2013) and Professional Standards for Occupational Therapy Practice, Conduct and Ethics (Royal College of Occupational
Therapists, 2021).
To participate in the recruitment and selection process for occupational therapy staff.
To chair the interview panel for the recruitment of qualified Occupational Therapists.
Attend all mandatory and CIS training as necessary and follow all policies and procedures.
Contribute and be aware of personal responsibilities and accountability for helping to ensure that a safe working environment is maintained in accordance with legislation.
Any other duties commensurate with role and responsibilities of the post.
Attend policies and procedures meeting and influence the development of future policy for the Trust.
Communicate effectively with all internal and external stakeholders.
Provide clinical and managerial reports and attend relevant meetings with internal and external agencies as and when required.
Arrange and attend meetings and liaise with relevant external organisations as and when required.
Appraise the AHP Lead regarding service activity and issues of concern.
Undergo an annual appraisal of performance in accordance with Trust Policy, and undertake further training and education as identified by personal development profile.
Attendance at service delivery meetings.
To investigate any complaints to safeguard service users and staff.
Monitor that training of all staff is carried out and records are kept up to date in conjunction with organisational development department.
Develop management and professional skills in staff and recommend additional training, as necessary.
Maintain staff morale by means of team building and encouraging initiative.

Take personal responsibility for:
Undertaking the necessary training as required.
Ensuring renewal of registration with the Health and Care Professions Council annually in accordance with statutory requirement.
Will maintain personal commitment towards and responsibility for the Trust’s Equal Opportunities Policy.
Will adhere to the Trust Dress Code.
Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
Role model the values of the Trust – Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support– in all activities and interactions with employees, service users and other stakeholders.
Challenge the stigma associated with mental health and learning difficulties.
Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that
provision has been made.’
Work across professional and organisational boundaries to improve services for all.
Maintain their specific knowledge base and develop new skills.
Value the contribution of the patient/ service user voice.
Operate within any organisational codes of practice or those from a relevant professional body.
Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment.
Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
Attend a one day Just and Learning & Civility and Respect training workshop.
Be an ambassador for Just & Learning and Civility & Respect following the training.
Positively advocate the just and learning culture within your team.
Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team.
Support their team/ services to create a positive environment for Just and Learning Culture.
Participate in Just and Learning Culture events.
Bring Just and Learning Culture updates/ information to the attention of team members and other MCT colleagues they work with.
Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality.
Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully.
Speaking up in the event that they are exposed to incivility between colleagues in the workplace will speak up.
Listening and understanding others who have concerns and taking a collaborative approach to worktowards a solution to improve civility and respect.


This advert closes on Thursday 28 Nov 2024

We are looking for two Assistant Psychologist to join the Children and Young Peoples Crisis Response team to help support the Home Treatment Element of the team.

To support and enhance the professional psychological care of clients within the service, across all relevant sectors; providing psychological assessment and psychological interventions under the supervision of a qualified professional psychologist, working independently according to a plan agreed with the supervising qualified psychologist and within the overall framework of the team’s policies and procedures.

To assist in clinically related administration, conduct of audits, collection of statistics, and development of audit and/or research projects, teaching and project work. Overall, this will require work on a one-to-one and/or group basis, in a highly emotive atmosphere, necessitating the maintenance of a high degree of professionalism at all times.

The post holder will demonstrate an attitude which respects and values service users and their careers, in line with the Culture of Compassionate Care.

The post holder will embrace the core values of the organisation. These principles will recognise the need to:

Promote safe practices

Value the aims of service users

Work in partnership and offer meaningful choice

Be optimistic about the possibilities of meaningful change

Value social inclusion

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To support Qualified Psychologists by undertaking psychological assessments of clients applying psychologically based psychometric tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the client’s care.

To undertake psychological assessments of service users under the supervision of a qualified psychologist which may include, as appropriate, a range of psychometric tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with service users, carers and others involved in the client’s care.

To assist in the formulation and delivery of care plans involving the psychological treatment and/or management of a client’s problems, under the supervision of a qualified professional psychologist, in a range of settings as appropriate.

To assist in the coordination and running of therapeutic groups.

To work with other disciplines to assess inpatients, outpatients, day patients or residents and review their care in preparation for multi-disciplinary reviews.

To assist in the development of a psychological framework of understanding and care to all service users of the service, across all care settings.

To attend and contribute to appropriate multi-disciplinary meetings as directed by the qualified psychologists.

To use a degree of initiative and work independently with service users on planned work, and to exercise judgement based on good practice (NICE) and local operating procedures.

To work with potentially distressing material in relation to service users’ personal histories and presentation, including risk to self and others.

In common with all clinical psychologists, to receive regular clinical supervision in accordance with professional practice guidelines and trust policy.

To develop skills and competencies that assist in the delivery of current duties

Where appropriate, and under the supervision of qualified staff, contribute to the training and support of other staff in psychological care.

To assist in the design and implementation of service development projects within the service as required.

To attend meetings in which service developments are planned and discussed as required.

To be competent in the use of basic IT packages, such as Microsoft word.

Develop a skill base in the administration and analysis of a range of psychometric packages as directed.

To assist in the design and implementation of audit, effectiveness, and research projects.

To undertake data collection, analysis, the production of full reports and summaries, using IT and statistical programmes.

To review evidence-based literature and research to assist qualified psychologists and work with other team members in their clinical responsibilities as necessary.

To prepare test materials and visual aids as required.



Please refer to attached Job Description for full list of duties and responsibilities.


This advert closes on Tuesday 12 Nov 2024

Housing Officer
Coventry / Northampton
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further

If you have ever considered a career as an Autism Practitioner now is your opportunity to try it!

We are offering a opportunity for a registered nurse, AHP or social worker to join our multi-disciplinary team. We want to hear from you if you are highly committed to working with adults without a learning disability who are seeking a diagnosis of autism.

This post is based in Rathbone Hospital/Hartley Hospital, Merseyside within a multi-disciplinary team within the Trust based across Liverpool and Sefton.

The post holder will work as part of our team and would be responsible for assessment and differential diagnosis of autism. You will provide person-centred recommendations and reports for the person to enable them to access future support for all aspects of their lives. Training in diagnosing autism, and ongoing development, will be available from a supportive and established team.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To have responsibility for a defined caseload of clients under the supervision of the Clinical Lead.

To assist other team members with the diagnostic process for those suspected of having an autism spectrum condition.

Assist with the appropriate screening of referrals and provide information for referrers, service users and carers.

To formulate reports explaining the person’s diagnosis for a range of audiences including client, families and other professionals.

To liaise regularly with line manager providing them with an update of caseload.

Ensure intervention is provided in a range of settings suitable to meet the needs of the clients.

Work in a professional and collaborative manner with the multi-disciplinary team.

Provide information, education and support for family members, carers and other relevant professionals.
Participate and promote positive intra-agency working

Participate in case load supervision to monitor the standards of service user case and ensure record keeping is in accordance with Professional and Trust standards.

Participate in regular clinical and managerial supervision with Clinical Lead/Team Manager, as per Trust policy.

Contribute to the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Compile and maintain effective client records and record outcome measures in conjunction with clients and in accordance with Professional and Trust policies, procedures and standards.

Participate in the induction, training or education of a variety of staff, students or volunteers attached to the team/service.

Participate and assist in setting standards of service user care based on sound research findings and evidence based practice.

Please see job description for further details.


This advert closes on Thursday 24 Oct 2024

Under the direction of the Qualified Practitioner, participate in the delivery of planned care within both in Service User and community environments. The post holder will undertake a range of duties which include:- Facilitate and support the development of appropriate personal care Facilitate and support self help, communication and social skills acquisition Assist and promote independence with activities of daily living Facilitate a service users recovery by assisting them to participate in social, vocational, recreational and leisure activities within the appropriate setting Promote social inclusion through developing opportunities in areas such as employment, volunteering and education. Participate in the implementation of specific programmes of care or therapy to develop and enhance socially appropriate adaptive behaviours under the supervision of qualified staff Participate in regular supervision, engage in reflective practice and be committed to continued development Provide information to enable the effectiveness of care to be evaluated. Ensure appropriate records are maintained under the direction of the qualified practitioner. Contribute to the involvement of Service Users, and carers/relatives in the delivery of care Provide reassurance and support to service users and carers/family Work collaboratively within the Care team to ensure that Service Users needs are met Recognise and respond appropriately to urgent and emergency situations Contribute to the development of services Contribute to the effective and efficient use of resources Help to identify early signs of relapse as described within the care plan and alert the appropriate staff involved in the service users care. Understand and adhere to Trust policies, procedures and clinical guidelines Report any concern regarding Service User care to the Qualified Practitioner Contribute to service improvement initiatives to enhance quality of Service User care Participate in Service User and public involvement activities Support individuals equality, diversity and rights Participate in Serious Untoward Incident investigations/reviews as required

Operations Administrator, Distribution Centre

We have an exciting opportunity for an individual to join our Liverpool FC team as an Operations Administrator at the Distribution Centre. You will work as part of the Distribution Centre administration team to provide efficient and effective administration support to the DC Operations team and interacting with the wider Merchandising team. This role will be working side by side with our operational team and is a shop-floor based role.

What will you be doing?

• Carrying out all operational administration tasks related to Retail Store deliveries.
• Carrying out all operational administration tasks related to PVX and Netsuite.
• Undertaking all operational administration tasks related to customer ecommerce orders and returns.
• Working alongside the Operational Supervisors to offer day to day administration / PVX support.
• Liaising with internal departments that may include Trade Sales, Retail Marketing and others.
• Carrying out administration relating to DC stock file amendments.
• Supporting with stock takes for ecommerce.
• Running and circulating internal reports to key stakeholders.
• Any other administration tasks to support the Distribution Centre and wider Merchandising teams.

Who are we looking for?

To be successful in this role, you will have proven experience and knowledge of working in a administrative position in a distribution centre environment or a similar setting. You will have knowledge ofPVX and Netsuite or similar WMS systems and understand business key trading periods. You will have excellent understanding of stock management processes (including stock takes) and have a troubleshooting approach to stock investigations. You will be able to work in a fast pace environment and work well within a team environment.

Why should you apply?

This is a Fixed-Term Contract opportunity for a period of 6 months.

Your main base Prescot. The shift pattern for this role is 1pm – 8:15pm and weekends.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

#LFCjobs

KEY DUTIES To provide/develop skills and competence in caring for critically ill patients requiring level 2 and 3 care Adhere to the trust 5-star patient care, nursing strategy and the values of 6 Cs Promote a safe working environment in accordance with risk management principles Liaise with senior medical staff to provide a high-quality service to critical care patients and their families Following completion of critical care competencies (18 months) supervise staff, identify their development needs and act as a mentor Provide advice and clinical practice in advanced support systems within the critical care environment Support staff in noncritical care areas as required Work collaboratively with the multi-disciplinary team and maximise the best use of resources CLINICAL & PROFESSIONAL RESPONSIBILITIES Maintain Professional Registration Adhere to NMC Code of Conduct Provide/develop the skills in caring for critically ill patient requiring level 2 and 3 care. Ensure patient records are maintained and documentation reflects care that is given. Involve patients/carers/relatives in the planning and delivery of services within critical care. Promote and maintain effective communication, deliver sensitive/unpleasant/complex information in a caring compassionate manner. Recognise and respond appropriately to urgent and emergency situations. Liaise with the medical and multidisciplinary team to ensure a high-quality service for critically ill patients and their families Following completion of critical care competencies supervise staff identifying their development needs and act as a mentor. Provide advice and clinical practice in advanced system support within the critical care environment. Independently/under supervision perform comprehensive assessments of critically ill patients. Plan, implement and evaluate care delivery according to changing health needs and varying levels of complexity. Undertake/develop skills to undertake specialist nursing care in accordance with the Scope of Professional Practice Administration of intravenous drugs and titration of inotropic support Setting of ventilator parameters to optimise ventilation or weaning, including safe delivery of advanced respiratory support IPPV, HFOV, BIPAP/CPAP Rotational therapy / proning Actively record and interpret observations, including performing blood gas analysis in accordance to patient condition and respond appropriately Effectively monitor haemodynamically, both non-invasive and invasive performing and analysing cardiac output calculations Renal replacement therapy including setting up / implementation / monitoring and completion of haemodialysis / haemofiltration / plasmapheresis. Ensure that equipment is in safe working order and complies to the Health and Safety at Work Act / HE1 98 ADMINISTRATIVE RESPONSIBILITIES Ensure accurate documentation in assessment, planning, implementation and evaluating care of critically ill patients. Ensure completion of key patient electronic systems ie.CIS, ADT, e-discharge, e-VTE Ensure compliance with policies, procedures and clinical guidelines for self and others. Report untoward incidents in accordance with trust policy and the datix system. Respond in accordance with trust guidelines to patient and relatives complaints TEACHING & TRAINING RESPONSIBILITIES Following completion of critical care competencies (18 months) supervise staff identifying their development needs and act as a mentor. Attend trust induction and mandatory training. Promote an effective learning environment. Clinically support staff in achieving their work-based competencies. Act as a mentor / preceptor to nursing staff. In role of mentor / preceptor, review staff performance and address issues of poor performance / competence. Continue to develop own knowledge through training, education and professional updates. Provide advice and clinical practice in advanced systems within the critical care environment LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES Act as an effective role model and demonstrate leadership skills. Report any untoward incident/complaint/concern liaising with the lead nurse as appropriate. Create a climate conducive to the practice of high standards of care. Ensure that the safety and care of patients, visitors and staff is a priority. Represent critical care in in external/internal meetings as required FINANCIAL RESPONSIBILITY Ensure effective and efficient use of both physical and financial resources RESEARCH & AUDIT Participate in activities that lead to service improvement, through benchmarking, audit or research. Encourage the use of new nursing techniques that are based on current evidence. Assist in research projects in conjunction with Lead Nurse / Clinical Director and research nurses.

An excellent development opportunity has arisen for Registered Nurses to join the Critical Care Team.

The Critical Care Unit is located on Ward 4E, and is a purpose built department with state of the art facilities. The Unit is funded for 14 beds – 8 level 3 patients, and 6 level 2 patients.

The department is committed to the ongoing development of its service, in supporting improvement within its service provision. The professional development of our staff is important to us, with an established programme in place for new staff supported by the Practice Development Nurse.

The post holder should be committed to providing first class care to all patients, and are desired to have previous experience or knowledge of working within the Critical Care environment.

An Enhanced DBS barred lists for both Adults & Children is required for this post.
• To provide/develop skills and competence in caring for critically ill patients requiring level 2 and 3 care
• Adhere to the trust 5-star patient care, nursing strategy and the values of 6 C
• Promote a safe working environment in accordance with risk management principles
• Liaise with senior medical staff to provide a high-quality service to critical care patients and their familie
• Following completion of critical care competencies (18 months) supervise staff, identify their development needs and act as a mentor
• Provide advice and clinical practice in advanced support systems within the critical care environment
• Support staff in noncritical care areas as required
• Work collaboratively with the multi-disciplinary team and maximise the best use of resources

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES
• To provide/develop skills and competence in caring for critically ill patients requiring level 2 and 3 care
• Adhere to the trust 5-star patient care, nursing strategy and the values of 6 Cs
• Promote a safe working environment in accordance with risk management principles
• Liaise with senior medical staff to provide a high-quality service to critical care patients and their families
• Following completion of critical care competencies (18 months) supervise staff, identify their development needs and act as a mentor
• Provide advice and clinical practice in advanced support systems within the critical care environment
• Support staff in noncritical care areas as required
• Work collaboratively with the multi-disciplinary team and maximise the best use of resources

CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Maintain Professional Registration
• Adhere to NMC Code of Conduct
• Provide/develop the skills in caring for critically ill patient requiring level 2 and 3 care.
• Ensure patient records are maintained and documentation reflects care that is given.
• Involve patients/carers/relatives in the planning and delivery of services within critical care.
• Promote and maintain effective communication, deliver sensitive/unpleasant/complex information in a caring compassionate manner.
• Recognise and respond appropriately to urgent and emergency situations.
• Liaise with the medical and multidisciplinary team to ensure a high-quality service for critically ill patients and their families
• Following completion of critical care competencies supervise staff identifying their development needs and act as a mentor.
• Provide advice and clinical practice in advanced system support within the critical care environment.
• Independently/under supervision perform comprehensive assessments of critically ill patients. Plan, implement and evaluate care delivery according to changing health needs and varying levels of complexity.
• Undertake/develop skills to undertake specialist nursing care in accordance with the Scope of Professional Practice
• Administration of intravenous drugs and titration of inotropic support
• Setting of ventilator parameters to optimise ventilation or weaning, including safe delivery of advanced respiratory support – IPPV, HFOV, BIPAP/CPAP
• Rotational therapy / proning
• Actively record and interpret observations, including performing blood gas analysis in accordance to patient condition and respond appropriately
• Effectively monitor haemodynamically, both non-invasive and invasive – performing and analysing cardiac output calculations
• Renal replacement therapy – including setting up / implementation / monitoring and completion of haemodialysis / haemofiltration / plasmapheresis.
• Ensure that equipment is in safe working order and complies to the Health and Safety at Work Act / HE1 98

ADMINISTRATIVE RESPONSIBILITIES
• Ensure accurate documentation in assessment, planning, implementation and evaluating care of critically ill patients.
• Ensure completion of key patient electronic systems ie.CIS, ADT, e-discharge, e-VTE
• Ensure compliance with policies, procedures and clinical guidelines for self and others.
• Report untoward incidents in accordance with trust policy and the datix system.
• Respond in accordance with trust guidelines to patient and relatives’ complaints

TEACHING & TRAINING RESPONSIBILITIES
• Following completion of critical care competencies (18 months) supervise staff identifying their development needs and act as a mentor.
• Attend trust induction and mandatory training.
• Promote an effective learning environment.
• Clinically support staff in achieving their work-based competencies.
• Act as a mentor / preceptor to nursing staff.
• In role of mentor / preceptor, review staff performance and address issues of poor performance / competence.
• Continue to develop own knowledge through training, education and professional updates.
• Provide advice and clinical practice in advanced systems within the critical care environment

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
• Act as an effective role model and demonstrate leadership skills.
• Report any untoward incident/complaint/concern liaising with the lead nurse as appropriate.
• Create a climate conducive to the practice of high standards of care. Ensure that the safety and care of patients, visitors and staff is a priority.
• Represent critical care in in external/internal meetings as required

FINANCIAL RESPONSIBILITY
• Ensure effective and efficient use of both physical and financial resources

RESEARCH & AUDIT
• Participate in activities that lead to service improvement, through benchmarking, audit or research.
• Encourage the use of new nursing techniques that are based on current evidence.
• Assist in research projects in conjunction with Lead Nurse / Clinical Director and research nurses.


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES To help and support midwives in providing a high standard of care to women, their partners and babies, before, during and after birth. To work as a member of the ward/community team and assist colleagues with the care of women and their babies as directed. Provide care for a group of pregnant women or mothers and babies documenting care and reporting findings to the midwife Provide consistent evidence based support and information in relation to Infant Feeding, following the Unicef Standards. Have a good working knowledge of services offered within the local area such as drop- in clinics, Breast feeding support groups. Provide parent education on a one to one or to small groups offering up to date advice to parents on safety issues such as reducing cot death, room temperature, positioning and bed sharing. Report any suspicions of abuse or domestic violence to the midwife or other health professional involved, eg; GP or health visitor. To maintain confidentiality and act professionally at all times To acknowledge limitations of competence and not accept responsibility for work outside the scope of the role. CLINICAL & PROFESSIONAL RESPONSIBILITIES To assist midwives with the provision of antenatal care by doing basic observations on women, recording the results of the observations correctly and informing the midwife of the findings. Be able to perform phlebotomy, urinalysis Following training, undertake neonatal blood spot screening advising mothers of the reason for screening. You will be required to have an understanding of the performance indictors relating blood spot screening. To undertake observations on the mother and baby, document and report the findings to the Midwife. Undertake observation on babies who have a care pathway, record your findings and report to the midwife Provide sound advice to post natal mothers in relation to bladder care, including the removal of catheters, following service guidelines. To report to the midwife any concerns regarding the health of the mother or baby. Following lone community visits demonstrates clear documentation of findings and advice given, reporting back to the midwife who has overall responsibility for the mother and baby. Report to the midwife any concerns/worries in relation to parenting issues. Assist midwives in emergency situations, e.g. fetch equipment and telephone for urgent help, either through the hospital switchboard system or by calling an ambulance if in the community setting. If required be able to perform basic adult and neonatal life support competently until qualified help arrives. To assist in maintaining the safety of the environment and equipment for patients and colleagues. When working in the community setting is aware of the lone worker policy and safety issues pertaining to working alone. To check and maintain equipment used in dept/ward after appropriate training and to ensure all used equipment is decontaminated and sent to appropriate department as per Hospital policy. ADMINISTRATIVE RESPONSIBILITIES Respond courteously to women, relatives, visitors and others with whom they come in to contact in the course of their duties. To contribute to effective communication between all members of the multi-disciplinary team. Take an active role in meetings and be part of working parties that are relevant to the job role, in order to help facilitate changes in practice. To maintain accurate, legible and legally substantive records of all care given and countersigned by a registered midwife / nurse. (electronic and paper) To assist midwives with the entering of data onto the Electronic Patient Records System. Assist the Housekeeper / HCAs in maintaining stock requirements for the team/department. SAFEGUARDING RESPONSIBILITIES All employees have a duty and a responsibility to protect and safeguard children and vulnerable adults. You must have an excellent working knowledge of local safeguarding children and vulnerable adult procedures and act in accordance of these at all times. TEACHING & TRAINING RESPONSIBILITIES To satisfactorily complete Band 3 competency based training programme Maintain competency and identify own development needs and using the annual appraisal system agree a personal development plan with the appraiser. To engage with on-going training and development needs identified at annual appraisal Participate in providing induction training and support to new and existing Maternity Support Workers INFECTION CONTROL In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal. INFORMATION GOVERNANCE This includes Patient Confidentiality, IT Security, Data Protection and Freedom of Information You are required to respect the confidentiality of all patients, carers and staff, by not sharing any information (including data) obtained during the course of your duties. You have an obligation to report any noncompliance through the Trusts Incident Reporting process. FINANCIAL RESPONSIBILITY To consider cost improvement ideas and share these with the Ward Manager / Matron Utilise resources and supplies effectively and economically, reporting deficiencies to the Matron RESEARCH & AUDIT To participate in research and audit topics as directed that would improve the service to women and enable learning to be shared.

An exciting opportunity has arisen to work as an Assistant Psychologist within Step 4 Psychological Therapies Knowsley. We are currently recruiting for 2 full time permanent posts.

The role of the Assistant Psychologist is to support and enhance the professional psychological care of clients within the service by delivering effective and evidence-based psychological therapies. Under supervision and with access to relevant CPD opportunities the Assistant Psychologist will also undertake direct work with clients individually and in group settings within a stepped model of care. The Assistant Psychologists will work closely with qualified Psychological Professions colleagues on research, evaluation and audit projects, and will be expected to be an active member of the MDT.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To support Clinical Psychologists undertaking psychological assessments of clients applying psychologically based psychometric tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the client’s care.

To assist in the formulation and delivery of interventions involving the psychological treatment and/or management of a client’s problems, under the supervision of a qualified clinical psychologist, in a community setting, as appropriate.

Having received instruction through supervision, to provide one-to-one consultations with service users, working autonomously within the limits of this instruction and within personal competence.

To use a degree of initiative and work independently with service users on planned work, and to exercise judgement based on good practice (NICE) and local operating procedures.

To work with potentially distressing material in relation to service users’ personal histories and presentation, including risk to self and others.

Preparing agreed assessment reports accurately in the accepted format.
Where required, to assist in the coordination and running of therapeutic groups.

In common with all professional psychologists, to receive regular clinical supervision in accordance with professional practice guidelines.

To develop skills and competencies that assist in the delivery of current duties through engagement with CPD opportunities and self-guided learning

To contribute to the training and support of other staff.

To assist in the design and implementation of service development projects within the service as required.

To attend MDT meetings in which service developments are planned and discussed.

To assist in the design and implementation of audit and research projects.

To undertake data collection, analysis, the production of reports and summaries, using IT and statistical programmes.

To undertake searches of evidence-based literature and research to assist qualified professional psychologists in evidence based practice in individual work and work with other professionals.

To contribute to the development and maintenance of high professional standards of practice, through active participation in training and development programmes, in consultation with the supervisor.

To maintain clinical record keeping and report writing in accordance with professional codes of practice of the British Psychological Society and Trust policies and procedures.

To prepare test materials and visual aids as required.

To undertake specific administrative duties as required.

The post holder must maintain the confidentiality of information about patients, staff and other Trust business in accordance professional codes of conduct and relevant legislation such as the Data Protection Act.

Promote the concepts of equality of opportunity and managing diversity Trust wide.

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for patients, visitors and employees.

Maintain consistent high professional standards and act in accordance with the relevant code of professional conduct (if applicable). Employees are expected to participate in the performance review process.

Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.


This advert closes on Friday 25 Oct 2024

We have a number of full time and part time opportunities for applicants to join us as a PBS Clinic Receptionist!

Applications are invited from enthusiastic, hard working, self-motivated and committed individuals for the above position. Candidates must have previous experience within a clerical environment (previous NHS experience is desirable) and have excellent communication skills. It is important that the successful candidate has a pleasant and courteous disposition, a polite telephone manner with a flexible attitude towards the demands of this post.

The ideal candidate must be able to work as part of a team, use own initiative, be able to meet deadlines and work with all disciplines of staff. We are looking for a person who can work well under pressure and remain calm and confident in difficult situations. The successful candidate will work days, evenings and weekends on different shift patterns to meet the demands of the Outpatient Department service requirements.

Full time and Part time hours to be discussed at interview.

Interview date: 1st March 2024

The successful applicants will be based on Clinic Reception in the busy Outpatients Department.

Duties include: accurate data inputting, making appointments using the Hospital Information System, responding efficiently and effectively to telephone calls and liaising with staff in the clinic including Doctors, Secretaries, Nurses and any other relevant staff. Keyboard skills are essential; full IT training will be given. The role may be demanding at times.

Outpatient Department opening times:
8:00 am – 8:00pm weekdays
8:00 am – 5:00pm weekend

All reception posts cover all sites: St Helens Hospital, Whiston Hospital and Lowe House.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018

• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES

· As a receptionist you must greet patients’, visitors’, and colleagues in a polite manner.

· Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies.

· Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document.

· Identify any overseas visitors by checking present address and previous address within the last 12 months.

· Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post).

· Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk).

· Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet.

· Hold all clinics on a daily basis according to Patient Access Policy.

· Ensure 18-week pathway process is adhered to and pathway clock start and stop times are inputted accurately. Liaise with Data Quality Team.

· Register all patient health record supplements (HRS) movements on the PAS system. Including dispatching HRS notes to other locations within the Hospital and receiving HRS notes into clinic areas.

· Deal with patients and their relatives in a friendly and sympathetic manner and attend in-house Customer Care Workshop.

· Give general advice to patients in relation to their appointments or re-direct to an appropriate department.

· Arrange ambulance transport for patients when required on the Patient Transport System (PTS).

· Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department / member of staff. (N.B. May occasionally experience stressful or distressing situations).

· Prior to clinics commencing, organise workload to ensure all patients health records (HRS) checked with current patient lists, liaising with Health Records Department regarding health records not delivered/available.

· Ensure patient outcome forms/slips are attached to the HRS case notes for completion by the clinician. Notify nurse in charge of clinic of any incomplete outcome slips while patient in attendance at clinic.

· Complete all EDMS CQUINN never letters in accordance with local Trust procedure.

· Complete medical insurance forms (Medicash etc.) that do not need written medical input by clinician.

· Deal with telephone appointments and queries in a professional manner and accurately record messages.

· Comply with Trust and Departmental Policies and Procedures.

· The post holder will be responsible for the undertaking clerical duties to support the process of the Trust’s patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures.



TRAINING RESPONSBILITIES

· Attend I.T. training and keep abreast of updates as they occur.

· Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio.

· Record all ‘in-house’ reception training provided by Team Leader.

· To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.

· To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.


This advert closes on Friday 25 Oct 2024

Proud member of the Disability Confident employer scheme

KEY DUTIES As a receptionist you must greet patients, visitors, and colleagues in a polite manner. Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies. Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document. Identify any overseas visitors by checking present address and previous address within the last 12 months. Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post). Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk). Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet. Hold all clinics on a daily basis according to Patient Access Policy. Ensure 18-week pathway process is adhered to and pathway clock start and stop times are inputted accurately. Liaise with Data Quality Team. Register all patient health record supplements (HRS) movements on the PAS system. Including dispatching HRS notes to other locations within the Hospital and receiving HRS notes into clinic areas. Deal with patients and their relatives in a friendly and sympathetic manner and attend in-house Customer Care Workshop. Give general advice to patients in relation to their appointments or re-direct to an appropriate department. Arrange ambulance transport for patients when required on the Patient Transport System (PTS). Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department / member of staff. (N.B. May occasionally experience stressful or distressing situations). Prior to clinics commencing, organise workload to ensure all patients health records (HRS) checked with current patient lists, liaising with Health Records Department regarding health records not delivered/available. Ensure patient outcome forms/slips are attached to the HRS case notes for completion by the clinician. Notify nurse in charge of clinic of any incomplete outcome slips while patient in attendance at clinic. Complete all EDMS CQUINN never letters in accordance with local Trust procedure. Complete medical insurance forms (Medicash etc.) that do not need written medical input by clinician. Deal with telephone appointments and queries in a professional manner and accurately record messages. Comply with Trust and Departmental Policies and Procedures. The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets following departmental booking Policy and Procedures. TRAINING RESPONSBILITIES Attend I.T. training and keep abreast of updates as they occur. Attend non-clinical mandatory training and other training courses relevant to the job role. Maintain record in personal development portfolio. Record all in-house reception training provided by Team Leader. To be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act. To work towards relevant qualification/customer care workshop/Develop Personal Resilience course.