Total 136 Customer Service job vacancies in Wells, BA5 1WE

As a Wildlife Biologist your duties will include, but are not limited to, the following:

• Works collaboratively as a team member of the Rachel Carson National Wildlife Refuge staff, to achieve conservation and priority public use objectives for the American people.
• Manages and leads the biological work of an extensive National Wildlife Refuge that spans coastal, estuarine, salt marsh and upland habitats in southern Coastal Maine.
• Develops wildlife habitat and species monitoring, protection and management plans, and grant proposals, and secures funding for these efforts, and coordinates all facets of these programs in the field and administratively.
• Works with partners to coordinate and leverage support and funding for complex wildlife and habitat projects, manages and monitors work on and off refuge, and works as a member of local, regional, or national teams.
• Uses computer systems to manage data and information, and to prepare statistically defensible reports including the use of Geographic Information Systems (GIS) to prepare maps and display data and results.
• Leads and provides technical guidance and quality assurance of the work of junior graded biological team members at the refuge.
  

Starting at $81,963 Per Year (GS 11-12)

As a Wildlife Biologist your duties will include but are not limited to the following:

• Works collaboratively as a team member of the Rachel Carson National Wildlife Refuge staff, to achieve conservation and priority public use objectives for the American people.
• Manages and leads the biological work of an extensive National Wildlife Refuge that spans coastal, estuarine, salt marsh and upland habitats in southern Coastal Maine.
• Develops wildlife habitat and species monitoring, protection and management plans, and grant proposals, and secures funding for these efforts, and coordinates all facets of these programs in the field and administratively.
• Works with partners to coordinate and leverage support and funding for complex wildlife and habitat projects, manages and monitors work on and off refuge, and works as a member of local, regional, or national teams.
• Uses computer systems to manage data and information, and to prepare statistically defensible reports including the use of Geographic Information Systems (GIS) to prepare maps and display data and results.
• Leads and provides technical guidance and quality assurance of the work of junior graded biological team members at the refuge.

Starting at $81,963 Per Year (GS 11-12)

ABOUT THE ROLEAs a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve. It's important that our homes give the right first impression and that every area is always well-maintained. The role of Maintenance Assistant offers plenty of variety as you'll undertake a range of tasks to make sure our building and grounds are at their best all day, every day. ABOUT YOUYou'll need some experience of property maintenance to join us as a Maintenance Assistant. We'll also want to see a patient, caring nature and a genuine interest in our residents. As well as that, you should be reliable and ready to turn your hand to a range of tasks all focused on keeping the home maintained to the highest standards. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. ABOUT YOUTo join us as a Housekeeping Assistant you'll need a caring nature, personable approach and good practical skills. Just as importantly, you should be reliable and keen to use your attention to detail to make a positive difference. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Kitchen Assistant is so important. You'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents, enhance their hospitality experience and develop your skills. PART TIME POSITION: Shift times are evenings only 4pm-8pm, 5 days per week. ABOUT YOUWhen you join us as a Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Join Our Bighearted Care Team at Hallmark Luxury Care Homes!

Position: Registered Nurse

Location: Chamberlain Court

Type: Full Time to cover both days and Nights

Salary: £23.57

At Hallmark Luxury Care Homes, we live for every moment, cherishing the privilege of aging and embracing it with open arms. Since our inception in 1997, we've dedicated ourselves to celebrating and supporting individuals to thrive in later life. With 22 care homes across England and Wales, we're committed to delivering exceptional care, filled with warmth, compassion, and a person-centered approach.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

The Role: Registered Nurse

Join us as a Registered Nurse, where you'll play a pivotal role in delivering outstanding clinical care to our residents. As a Registered Nurse, you'll leverage your robust clinical knowledge and exceptional people skills to elevate standards in relationship-centered care, clinical excellence, and dementia care throughout our home.

Your Responsibilities:

Collaborate with the Clinical Care Manager to oversee clinical care, ensuring continuous assessment, planning, and evaluation.
Lead our clinical team, aligning them with the Hallmark vision and principles.
Contribute to the regular audit of care plans, ensuring they meet residents' specific needs.
Foster effective communication with residents, families, and team members.
What We're Looking For:

Outstanding individuals who embody our extraordinary team spirit.
Ethical professionals who always do things the right way, guided by our Charter.
Qualified RN/RGN/RMN with experience in delivering high-quality, relationship-centred care.
Knowledgeable in dementia care, passionate about making a difference.
Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
If you're ready to use your clinical and people skills in an organisation that provides the quality care you'd want for your loved ones, join us at Hallmark Luxury Care Homes—where every moment matters, and everyone is valued.

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk

Hays Specialist Recruitment is actively recruiting for Adult Support Workers in Kent (Tunbridge Wells) to work with adults with learning disabilities/difficulties.Salary : £23,000 - £25,000 Shifts: All shift patterns available (inc. Nights, Long days and half days)

Your new company
Hays Specialist Recruitment has become a staple name within the UK, especially for those looking to continue their rewarding work within Social Care & Social Housing. We offer a variety of consultative advice for your career and ample opportunities. We offer free online training to upskills workers, as well as bespoke training packages centred to cater our specific services focused on supporting adults with learning disabilities. We will support you throughout your job-seeking journey.

Your new role

• Providing essential support to adults with learning disabilities such as Autism and ADHD within residential homes.
• Creating a safe and nurturing environment to foster their independence and personal growth.
• Engaging in diverse day-to-day activities tailored to their unique needs and interests.
• Assisting with household tasks like cooking and cleaning.
• Supporting in medication management.
• Building trust and responsibility to accompany them to appointments and activities.

What you'll need to succeed

• Preferred Experience: Minimum of 2 years of experience in a care setting supporting adults with learning disabilities, and at least one year within the UK. Your chances of success and placement with our clients will increase based on your background experience.
• Ideal Qualifications: Qualifications such as an NVQ L3/2 in Health and Social Care or relevant qualifications in supporting adults with learning disabilities are ideal. (Note: Some homes may require or prioritise candidates with specific qualifications, such as NVQ LVL 3. Mandatory training evidence will be requested, and any required modules will be assigned through our online training platform.)
• A manual driving licence, valid in the UK. You will also be required to drive service vehicles from time-to-time on-site to transport residents (not mandatory but will be prioritised over non-drivers)
• Flexibility: We're seeking workers who are as flexible as possible. We understand your individual needs, such as work, education, and family commitments, and will strive to accommodate them. (Note: Flexibility will be prioritised.)
• Resilience: This role can be challenging, so a strong will, perseverance, and patience are essential when dealing with difficult situations. You must be engaged with the residents in activities, including life sessions, shopping, cooking.
• Effective Communication: Good written and verbal communication skills are necessary. You'll be responsible for writing in logbooks and potentially preparing reports or editing care plans.

Unfortunately, we are not accepting any sponsorship for these roles at this time. You must have a sponsor already, or have Right to Work documents within the UK.
What you'll get in return

• We provide all our workers with access to an online training portal. In addition to required training, you can use this portal to access several different courses and modules for your own professional development, which can make you more desirable to potential employers. In addition, you will be enroled on our award-winning training programme at no additional cost.
• A fully paid for Enhanced DBS
• Professional progression and funding towards advancing your qualifications, with frequent reviews and promotion plans to ensure a hospitable and growing environment.
• Flexible shift times
• Early pay (paid upon request)
• Overtime and bank holiday increased rates.
• Free access to health portal, counselling and support
• Up to 28 days annual leave (pro-rata)
• Fantastic pension schemes that improve with years of service

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on 0207 259 8715.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: TBC

You will be the Programme Lead and support with the strategic development and embedding of the Urgent Treatment Centre (UTC), working in conjunction with the ED Management and clinical teams, the ICB and the Flow Directorate. This role will be responsible for the UTCs across all 3 sites and will be expected to facilitate improved processes within the teams in order to deliver the UTC standards. This will require cross site working across Maidstone, Tunbridge Wells and Sevenoaks sites.

The main duties of this job, includes but is not limited to;
• Work in partnership with the General Manager and Deputy General Manager to assist leadership within the Directorate; developing, managing and delivering high quality responsive and effective services in line with the Trust’s strategic direction.
• Work closely with Matrons, Clinical Managers and other senior clinical and technical staff in managing services, both within the acute trust, the community trust and the ICB.
• Be accountable for specific aspects of the Emergency Medicine Directorate to ensure resources are effectively used and agreed performance targets are achieved.
• In addition to the day-to-day management of the services, key responsibilities include taking a lead role in delivering the following performance areas: -
• UTC standards are met across all sites
Reliable data is obtained and circulated on UTC activity
Working with agreed budget and identifying future costs of resources and service developments
• Close working with administrative and clerical staff within all UTC sites
• Service reconfiguration
• Be responsible for the service performance within the UTC itself and the admin and clerical staff involved.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

MTW is a large acute hospital trust in the south-east of England.


We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.


In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.


Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: TBC


This advert closes on Tuesday 12 Nov 2024

Looking for a rewarding and flexible role in education? We're hiring a Learning Support Assistant to work with children with special educational needs at a primary school in Lewes, easily commutable from West Sussex, East Sussex, and Surrey.

• Pay: £85-£95 per day
• Job Type: Temporary and Flexible

If you're passionate about supporting children with special educational needs and helping them thrive, this is the perfect role for you!

What we offer:

• Flexible working hours
• £85-£95 per day
• Supportive and inclusive school environment

What you need:

• A passion for working with children with SEN
• Experience in a school setting (preferred)

Looking for flexibility and a chance to make a real difference? Apply today and help children reach their full potential.

Hays Specialist Recruitment is actively recruiting for Adult Support Workers in Kent (Tunbridge Wells) to work with adults with learning disabilities/difficulties.
Salary : £23,000 - £25,000
Shifts: All shift patterns available (inc. Nights, Long days and half days)
Your New Company
Hays Specialist Recruitment has become a staple name within the UK, especially for those looking to continue their rewarding work within Social Care & Social Housing. We offer a variety of consultative advice for your career and ample opportunities. We offer free online training to upskills workers, as well as bespoke training packages centred to cater our specific services focused on supporting adults with learning disabilities. We will support you throughout your job-seeking journey.
Your New Role

• Providing essential support to adults with learning disabilities such as Autism and ADHD within residential homes.
• Creating a safe and nurturing environment to foster their independence and personal growth.
• Engaging in diverse day-to-day activities tailored to their unique needs and interests.
• Assisting with household tasks like cooking and cleaning.
• Supporting in medication management.
• Building trust and responsibility to accompany them to appointments and activities.

What you'll need to succeed

• Preferred Experience: Minimum of 2 years of experience in a care setting supporting adults with learning disabilities, and at least one year within the UK. Your chances of success and placement with our clients will increase based on your background experience.
• Ideal Qualifications: Qualifications such as an NVQ L3/2 in Health and Social Care or relevant qualifications in supporting adults with learning disabilities are ideal. (Note: Some homes may require or prioritise candidates with specific qualifications such as NVQ LVL 3. Mandatory training evidence will be requested, and any required modules will be assigned through our online training platform.)
• A manual driving license, valid in the UK. You will also be required to drive service vehicles from time-to-time on-site to transport residents (not mandatory but will be prioritised over non-drivers)
• Flexibility: We're seeking workers who are as flexible as possible. We understand your individual needs, such as work, education, and family commitments, and will strive to accommodate them. (Note: Flexibility will be prioritised.)
• Resilience: This role can be challenging, so a strong will, perseverance, and patience are essential when dealing with difficult situations. You must be engaged with the residents in activities, including life sessions, shopping, cooking.
• Effective Communication: Good written and verbal communication skills are necessary. You'll be responsible for writing in logbooks and potentially preparing reports or editing care plans.

Unfortunately, we are not accepting any sponsorship for these roles at this time. You must have a sponsor already, or have Right to Work documents within the UK.
What you'll get in return

• We provide all our workers with access to an online training portal. In addition to required training, you can use this portal to access several different courses and modules for your own professional development, which can make you more desirable to potential employers. In addition you will be enrolled in an our award-winning training programme at no additional cost.
• A fully paid for Enhanced DBS
• Professional progression and funding towards advancing your qualifications, with frequent reviews and promotion plans to ensure a hospitable and growing environment.
• Flexible shift times
• Early pay (paid upon request)
• Overtime and bank holiday increased rates.
• Free access to health portal, counselling and support
• Up to 28 days annual leave (pro-rata)
• Fantastic pension schemes that improve with years of service

What you need to do next
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Omid Rabiyeganeh on 0207 259 8715. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Field Service Engineer required to join an existing maintenance, fault-finding and installation team servicing the fire and security industry.
You will have electrical wiring skills ideally as a time served Electrician and a methodical approach to fault finding ideally with a demonstrated history of working in the security or fire industry.

Skills
Enterprise access and intrusion detection systems.
Security Infrastructure.
CCTV.
Intruder Alarms.
Access Control.

Responsibilities
Electronic security system maintenance, troubleshoot, test and repair.
Cabling, Technical Support, Physical Security and IP CCTV.
Electrical and Electronics Engineering across security systems.

Service Specific To establish a supportive and respectful relationship with service users. Help individuals identify their own achievable and meaningful recovery goals and set recovery objectives, drawing on your mutual resources as peers and utilising a range of recovery tools, techniques and experience. Model personal responsibility, self awareness, self belief, self advocacy and hope by appropriate sharing of own recovery story to inspire and instil confidence in service users. Assist service users in creating a Wellness Recovery Action Plan (WRAP) if used, and advanced directives to feed into the care planning process. Share or teach coping, self help and self management techniques within the peer relationship. Support service users to identify and overcome fears and within a relationship of empathy, trust and honesty, challenge negative self talk. Facilitate access to community groups and networks that enable service users to participate in community activities, in order to maximise opportunities for taking on socially valued roles and positive identity. Accompany service users, if appropriate, to appointments/meetings of their choice and perform a range of practical tasks, aligned to recovery goals. Act as a positive role model showing professional and caring attitudes and behaviour towards other multi disciplinary team members, service users and carers. Ensure that service user recovery goals are integrated into the Trust care planning processes and are reviewed on a regular basis, liaising closely with care coordinators as necessary Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual. Use own initiative, personal experience and job related training in deciding on the approach and interventions required when working with a service user in delivering peer support, in line with supervision, mentor and other peer networks. Ensure notes are written accordingly into RiO, within the policy of the Trust. People (HR) Management Attend team meetings to contribute to care planning and promote the use of self-directed recovery tools. Attend clinical review meetings to feedback progress on recovery goals. Support other members of the team in promoting an enablement and recovery focused activities providing insight from a service user's perspective as required. Training & Development To participate in regular supervision in accordance with good practice guidelines and Trust policy. To participate in the Trust annual Appraisal process. To attend all relevant mandatory training as and when required to do so. Quality & Patient Safety Safeguard Children & Vulnerable Adults. To promote and safeguard the welfare of children, young people and vulnerable adults, disclosing any concerns to line manager of the Safeguarding service. Implementation of NICE guidance and other statutory / best practice guidelines. (if appropriate) Infection Control - To be responsible for the prevention and control of infection. Incident reporting - To report any incidents of harm or near miss in line with the Trust incident reporting policy ensuring appropriate actions are taken to reduce the risk of reoccurrence. To contribute to the identification, management and reduction of risk in the area of responsibility. To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis. To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients/ clients, visitors and staff Responsibility for Physical Resources Has a personal duty of care to ensure all equipment is used safely and effectively, following manufacturer instructions, immediately reporting any defects in accordance with local procedures. Uses available resources effectively and efficiently. General To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health. To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area. To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these. To comply at all times with the Trust Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended. To uphold the values of the Trust. To comply with the national (Skills for Health) Code of Conduct for healthcare support workers and adult social care workers http://www.skillsforhealth.org.uk/images/services/code-of-conduct/Code%20of%20Conduct%20Healthcare%20Support.pdf Mental Effort The post holder may be required to work flexible hours as required by service need. The post holder may be required to work in different locations as required by service need. To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience. Emotional Effort Frequently providing support to colleagues in managing challenging service users in what can be sometimes distressing circumstances. Working conditions Role may involve working within a ward or within the community supporting service users as outlined above. Completion of the Somerset Partnership Peer Support Worker Training within 6 months of contract start date will be a requirement Completion of a Wellness at Work plan within 2 months of contract start date will be a requirement.