Total 28 Customer Service job vacancies in WD7 9HW

JOB TITLE: Customer Support

SALARY: £29,099

LOCATION(S): Hammersmith, covering our friendly Hammersmith King Street branch
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Sanctuary Personnel, an innovative and committed recruitment agency, has a new permanent position available for a full-time Assistant Service Manager based in a Residential home in Radlett.

The salary for this permanent Assistant Service Manager role is £27,154.

Main Duties:
• You and your team will be supporting them to live as independently as possible in the community and help them to create their own home
• You will have the amazing opportunity to make a wonderful impact on people’s lives and support the Service Manager to lead a great team who you will support on shifts as part of the role, receiving full support from the beginning of your journey with us. Each bungalow has an Assistant Service Manager as well as a Support Worker staff team and a Service Manager oversees all 3 bungalows

Key Responsibilities:
• Experience in a similar role within social care e.g. Assistant Manager, Deputy Manager, Supervisor, Team Leader etc.
• Experience supporting people who have learning disabilities and/or complex needs
• Experience of managing budgets and financial information
• Knowledge of sector relevant legislation regulatory bodies and their standards
• Ability to work with your Service Manager to manage and lead a successful and positive team.
• Understands the balance between keeping our people safe and positive risk taking.
• Stay up to date with policies and procedures to carry out and maintain safe and best practices.
• Support the Service Manager to recruit new employees and develop and manage your staff team in a fair and consistent manner.
• Work with your Service Manager to reinforce a positive culture of continuous improvement.
• Act as the Service Manager in their absence.
• To be able to take part in a management cover rota which could include day and night shifts.
• Driver with full UK valid driving licence essential – ability to travel to the service location and drive the service vehicle/s

Benefits you can Expect:
• Early Pay – ability to access your earnings more frequently if you wish.
• Paid enhanced DBS.
• Flexible working.
• Up to 28 days paid annual leave (pro rata).
• Access to high quality training that supports your career development.
• Contributory pension scheme with life assurance.
• Shopping discounts via Blue Light Card and The Bene£its website.
• Recommend a friend scheme - earn up to £500.
• Free and confidential 24/7 access to the health portal, counselling and support

Contact:
This job is advertised by Harry Smy; if you are interested in this position please click above to apply now.

We welcome applications within a residential or supported living setting from care home managers, deputy managers, care coordinators, key workers, childcare workers and more as we might have other roles applicable to you.

Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements.

As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning ‘Best Candidate Care’ at the Recruiter Awards as well being a two-time finalist for the same award.

Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI).

With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process.

Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.