Total 600 Customer Service job vacancies in US-IA-Iowa (Remote Employees)

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Serves as the primary contact with respect to property management and disposal, facility management, and space management issues in VS, Diagnostics and Biologics.
• Supports space management, and property management services at all offices where Diagnostics and Biologics personnel are located.
• Coordinates with the VS or ARS facility management personnel any planned alterations/renovations to new and existing space within the locations.
• Serves as the Diagnostics and Biologics authority and General Services’ primary point of contact with National Centers for Animal Health (NCAH) concerning management of Diagnostics and Biologics facilities and spaces.
• Recommends solutions to issues involving space realignments and/or facility closings.
• In the absence of the requesting office support staff; assumes primary move and renovation responsibilities for project management until complete or office official can assume duties.
• Assists with planning for future space needs by analyzing growth trends and space needs and requirements.
• Primary or alternate Contract Officer Representative (COR) for certain construction projects related to space moves.

• The duties may include, but are not limited to:
• Establishes and maintains cooperative relationships with other agencies, laboratories, organizations, institutions and individuals in meeting program needs and objectives.
• Participates as the WS representative, providing coordination of disease management actions and communications related to disease control and surveillance activities.
• Represents the National Wildlife Disease Coordinator and Assistant Coordinators at various meetings, councils and conferences to provide program overviews, accomplishments and scientific findings.
• Drafts such overviews, presentations and publications in consultation with Supervisor.
• Determines the types of logistical and personnel support for wildlife disease surveillance activities and pre and post sampling activities.
• Participates in disease control activities, develops cooperative relationships, and assists the states and other agencies in accomplishing wildlife disease control objectives.
• Responsible for drafting documents and providing written and oral guidance on collecting, preserving, and shipping biological samples from a variety of animal species.
• Responsible for gathering, compiling, and analyzing data collected from disease control and surveillance activities.
• Responds to emergency disease outbreaks involving foreign animal, zoonotic, or other diseases where wildlife may be involved.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Plans, develops, designs, delivers, and evaluates education, training, and career development programs for VS personnel on a national basis.
• Provides leadership and serves as the coordinator, consultant, and troubleshooter for the programs, methodologies, and techniques for evaluating the effectiveness of training programs.
• Develops techniques and surveys to appraise performance, skill, and knowledge levels of training participants.
• Uses the findings of evaluations to design, develop, revise, and improve training programs.
• Assesses, identifies, recommends, uses, and trains others on the use of distance-learning approaches and tools for training sessions.
• Adopts, recommends, and develops new and innovative training and development approaches to experimental or training activities when traditional approaches are not applicable or effective.
• Participates in developing and establishing policy, procedures, and guidelines for the delivery of training and development programs.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Develops, evaluates, and implements comprehensive select agent compliance programs, incorporating various regulations, departmental policies, agency programs/policies and best management practices.
• Recommends policy, sets goals and objectives, and assesses overall program effectiveness for the Select Agent Office to ensure compliance with all components of the select agent regulations.
• Applies knowledge of biosafety and uses professional judgment in solving novel or obscure compliance issues occasionally requiring use of unconventional methods.
• Serves as a recognized expert in the field of select agent compliance.
• Evaluates, makes recommendations, and provides assistance for correcting any violation or unsafe condition.
• Briefs select agent program Responsible Officials, Alternate RO’s, PI’s, and workers on critical issues and devises strategies for implementation procedural changes as necessary.
• Develops and maintains liaison with federal, state, and local agencies on select agent matters and emergency situations as they relate to select agents and toxins.
• Implements inventory control and accountability procedures utilizing new equipment or methods to ensure continual improvement of security of select agent and toxin stock inventory.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Responds to requests for information on behalf of the Director’s Office.
• Supports the Director’s office by researching requests and analyzing available information, data, resources, etc. to provide leadership with accurate situational awareness and support decision making.
• Works closely with the program Chief of Staff and Deputy Chief of Staff as well as other program area Chiefs and Critical Issues Managers to facilitate the timely flow of information and resolve problems.
• Drafts messages to APHIS employees on a wide range of safety and health, security and emergency matters.
• Drafts mini memos, briefing papers, correspondence and other written documents on behalf of division leadership in response to emerging or other critical issues.
• Prepares presentations and talking points for program and division leadership leveraging PowerPoint and other presentation tools.
• Serves as a project manager helping to plan, direct and facilitate small-scale projects on behalf of the Director’s office.
• Assists with the development of division project workflow processes, both manual and electronic to facilitate the effective, efficient, and timely flow of projects and other requests
• Plans and coordinates the monthly division All Staff meeting, managing the calendar, developing the agenda, inviting speakers, and providing advance information to employees so they come prepared to each meeting.
• Responsible for planning an annual division Leadership Team offsite and biannual division All Staff offsite meeting.

• The duties may include, but are not limited to:
• Identifies problems, makes recommendations, and creates solutions by developing new tests as required for the successful execution of disease control programs.
• Pathogen isolation, identification, and characterization by collecting and interpreting relevant observational data.
• Communicates with external customers regarding sampling and test results.
• Conducts and participates in training schools and seminars by presenting lectures and demonstrations.
• In accordance with ISO 17025 standards, assists in maintaining quality control of tests performed at NVSL and other approved locations.
• Collaborates and consults with various staff and personnel to analyze problems, recommend technology based solutions, and develop strategies for diagnostic assays.

"The major duties of the position include, but are not limited to, the following:

• The Project Specialist is responsible for assisting the Project Manager (PM) in initiating, establishing, guiding, and controlling one or more DSC design/construction projects from inception through completion.
• Incumbent uses knowledge of the NPS organization, Denver Service Center operations, financial, and scheduling processes as well as professional discipline skills to help guide project formulation, and development through to completion of projects that are within quality, budget, and schedule commitments.
• Incumbent will be responsible for writing scopes of work; developing Government estimates; assisting in the negotiation of task orders and construction contracts; coordinating contracted efforts; providing quality assurance of contracted products; and closing out compliance, pre-design, design, and construction management efforts provided by numerous external contractors performing professional services on major, simple to highly complex, multi-phased projects for the Denver Service Center, and the National Park Service (NPS)
• If deficient work is encountered, the incumbent works expeditiously with the A/E and or Construction Management (CM) firm to resolve all outstanding issues. Incumbent serves as the primary or alternate Contracting Officer's Representative (COR) on assigned projects.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Participate in planning, developing and implementing a program of consults, technical training, and evaluative activities to achieve compliance with Occupational Safety and Health Standards (OSHA).
• Perform environmental safety and health inspections in a variety of workplaces, noting hazardous conditions and unsafe work practices.
• Conduct regular safety and health-related inspections and checks throughout the facilities, to determine compliance with Federal safety and occupational health standards.
• Prepare technical reports based on findings of studies and inspections and recommends corrective safety measures and procedures.
• Conduct diversified health and safety management studies and interpret policy in the areas of occupational safety, health, motor vehicles, wellness, and the environment
• Provide for technical training assistance to management personnel, supervisory, employees, and employees' representatives
• Serve as a Safety Officer under the Incident Command structure for Emergency Program Deployment and ensure requirements are met under the APHIS Emergency Mobilization Guide
• Plan, conduct, and coordinate the investigation of Federal employee complaints, facilities, and serious accidents or incidents which threaten or impair their safety and occupational health
• Prepare preliminary findings and recommendations for the elimination of hazards and develop plans for implementation of corrective actions.

• The duties may include, but are not limited to:
• Analyzes reports, bookkeeping, and financial data to assure conformance with policy as it relates to regulations and management principles.
• Prepares analytical reports for the purpose of providing management awareness, recommendations for improvement and/or corrective actions.
• Use qualitative and quantitative techniques to plan, analyze and evaluate the effectiveness of the user fee program and recommends ways to improve programs and enhance financial viability.
• Identifies and improves financial status by analyzing results, monitoring variances, identifying trends, and recommending actions to management.
• Provides forecasts and analysis of the potential effects of financial activity on program or program viability.
• Plans, implements, and coordinates a variety of special projects and studies of interest concerning all phases of the user fee program.

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-25-PX-12599857-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Manages the customization of the site parameters and addresses integration issues with other software packages.
• Provides training to end-users on current software applications as needed.
• Evaluates and makes recommendation concerning overall plans and proposals regarding this programs that impacts all area wide services units.

**This position is being announced concurrently under Delegated Examining Plan (DE) procedures. Please review vacancy announcement number IHS-25-PX-12599858-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Manages the customization of the site parameters and addresses integration issues with other software packages.
• Provides training to end-users on current software applications as needed.
• Evaluates and makes recommendation concerning overall plans and proposals regarding this programs that impacts all area wide services units.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assures work output of unit is of an acceptable quality and quantity; establishes standards of performance for the unit; prioritizes work to meet the obligations.
• Coordinates with other unit supervisors and managers to ensure technical staff is available when workloads require temporary shifts in personnel across units.
• Maintains and coordinates a rapid response structure within the unit so questions or issues associated with the unit can be responded to within 2 hours.
• Maintains a high level of competency and knowledge about the methods performed within the unit.
• Keeps abreast of the scientific, regulatory and commercial developments that could impact or improve the methods performed in the unit.
• Identifies and creates plans to address areas within the unit needing method development or workflow improvements.
• Plans and directs the quality assurance activities of the unit in a manner that is consistent with the overall quality management system’s policies and goals.

The major duties of the ST Specialist (Systems Analysis) position include, but are not limited to, the following:

• Serves as a Senior Information Technology Product Manager for one or more technically complex digital products.
• Provides oversight for development, analysis and/or evaluation procedures for existing and potential information technology products.
• Serves as a liaison between program leadership, IT leadership and IT development staff to define and manage product vision and strategy.
• Leads cross functional teams including designers and software engineers to deliver products and service in an iterative manner to meet mission and user needs.
• Ensures products and services are designed with a focus on user-centered principles and support mission objectives.

• Maintains, calibrates, and modifies equipment and automated systems used for test and evaluation procedures.
• Uses software packages especially MS Excel and PowerPoint.
• Assists in initiating action to resolve or correct technical difficulties and results or assists in developing recommendations to resolve issues.
• Operates basic field machinery such as tractors, planters, cultivators, sprayers and erects and dissembles controlled pollination structures in the field and greenhouse.
• Keeps detailed records of experimental data.
• Maintains supply records and arranges timely ordering of necessary supplies.