Total 3,650 Customer Service job vacancies in Tyneside, North East England

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

We are looking for an experienced SENCo for our New Options Autism School – River Mill School in Stratford St, Mary, Suffolk.

Up to £45,000 per annum, depending on experience (not pro rata)
37.5 hours per week; Monday to Friday
Permanent, Term Time only
UK applicants only. This role does not offer sponsorship.
About the role

Enjoy a rewarding education career and have a real impact on pupil’s lives. Join an amazing team making our schools and classrooms supportive, enriching places where vulnerable pupil and young people achieve far more than they ever expected.

As a SENCo you will work with the Headteacher and therapy team to determine the strategic development of the SEND policy.

Provide professional guidance to colleagues and liaise and work with staff, parents, and other agencies to make sure that pupils with SEN receive appropriate support and high-quality teaching.
Advise on the graduated approach to providing SEN support and differentiated teaching methods appropriate for individual pupils.
Supporting pupils with complex communication needs, autism and associated learning and emotional needs is important and rewarding work, and you will benefit from the tremendous support offered by our hugely experienced teams.
As you help our pupils and young people achieve real and significant progress, you will enjoy having a direct, positive impact on their developing lives.

Who we are looking for

We are looking to welcome an outstanding, innovative and determined SENCo to be responsible for the strategic leadership development of Special Education Needs provision with the tenacity to turn ideas into reality. You should therefore have demonstrable experience in improving the quality of provision in an area you have led, in either a middle or senior leadership role, with a proven record of impact regarding SEN and success in achieving progress for disadvantaged students as well as strategic vision and commitment.

You would be an integral part of the Leadership Team, providing a high level of strategic, managerial and operational direction for the school, particularly in relation to the Quality of Education and will have the opportunity to impact significantly on the future direction and outcomes of the school.

The successful candidate must be able to demonstrate excellent management, inter-personal and organisational skills with an ability to support teams in working together, showing commitment to ensuring equality of opportunity and accountability for all.

About us

Our New Options Autism School will cater for pupils aged 5 to 11 with complex educational needs, communication difficulties and challenging behaviour primarily with a diagnosis of ASD. The school will have capacity for 72 pupils and is due to open Easter 2025.

For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties.

We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

We are looking for an experienced School Administrator for our New Options Autism School – River Mill School in Stratford St, Mary, Suffolk. .

Up to £25,000 per annum, depending on experience (not pro rata)
37.5 hours per week; Monday to Friday
Permanent, Term Time only
UK applicants only. This role does not offer sponsorship.
About the role

Working closely with the SLT you will be providing excellent administrative and customer services to a variety of stakeholders, establishing and maintaining efficient administrative systems and processes to support the effective running of the school with a focus on operational excellence and to meet the current and future needs of the school.

Responsibilities

To provide an effective, timely and confidential administration support to staff and managers as required
To ensure that relevant records and documents are kept up to date and are stored securely and confidentially at all times
To respond timely and with flexibility to urgent or last-minute staff/school requirements as a service providing function of the school
To support other colleagues with work that requires extra members of staff to complete the tasks
Ensure awareness that the school operates to agreed budgets and contribute to keeping within these budgets as instructed
Exercise vigilance in respect of Health and Safety and promptly report all hazards and/or remedy them where appropriate. Undertake all duties in a manner calculated to minimise or avoid unnecessary risks, personally or to others
Operate at all times in accordance with Company policies and procedures, with particular reference to Safeguarding, Adult/Child Protection, Complaints and Representations and Behaviour Policies
Essential

GCSE or equivalent
Experience working in a school environment
Strong administration and communication skills
Systems experience (highly desirable)
Strong organisational and planning skills
Ability to work under pressure and meet deadlines
About us

Our New Options Autism School will cater for pupils aged 5 to 11 with complex educational needs, communication difficulties and challenging behaviour primarily with a diagnosis of ASD. The school will have capacity for 72 pupils and is due to open Easter 2025.

For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties.

We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Achievement Support Assistant (SEND)
Permanent role / start date ASAP
32.5 hours per week, term time plus 5 additional days
Grade 4 (Pt 5-7) £23,500 - £24,294 FTE
Actual annual salary range £17,732 – £18,331
AboutSt Cuthbert’s Roman Catholic Academy Trust is committed to safeguarding and promoting the welfare of children and young people.
The Directors of St Cuthbert’s Roman Catholic Academy Trust are looking to appoint an enthusiastic, inspiring, and highly motivated Achievement Support Assistant (L2 TA) to work as part of the SEND team at St Mary’s College.
The successful candidates will work across KS3/KS4, providing appropriate support for pupils of all abilities. You will support teaching staff with the children’s social, emotional and academic progress, delivering interventions to enhance pupils learning and provide supervision and care of children at various times of the day.
Within this role you will utilise your knowledge of learning support, communication skills and creativity to develop innovative ways to provide a supportive learning environment, where pupils with SEND can access the curriculum. You will need to use your passion for inspiring children to enjoy learning, encouraging them to take pride in their achievements, be confident in their abilities and play an active role in school life.
Applicants should have the following attributes:
excellent communication and interpersonal skills and enjoys working within a supportive team
ability to establish productive working relationships with children, acting as a role model and setting high expectations
encourages pupils to interact with others and engage all children in learning activities led by the teacher
willing to participate fully in ensuring inclusion of all children
able to use own initiative to ensure the best possible support for pupils and families
able to carry out basic tasks on a computer or hand-held device
If you wish to apply for this role, please do so by completing the support staff application form explaining why you have the qualities, skills and experience for the role within your personal statement.If you have any queries please contact the school.St Cuthbert’s RC Academy Trust is an equal opportunities employer.Closing date: Monday 18th November 2024 at 5pm
Shortlisting: W/C 18th November 2024
Interviews: TBC

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

We are currently looking for a Customer Service Advisor to join our team at our East Kilbride Operation Centre and be part of our continuing growth.

You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What do we need from you?

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion and a paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

Epworth HealthCare is Victoria?s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia?s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.
You will make an impact by:

Leading and modelling an environment that is focused on customer service, clinical care and patient experience.
Lead and manage a process of continuous improvement.
Actively lead
... Click here to view more detail / apply for Patient Services Centre Manager

• Provide support for in-house applications, ensuring smooth functionality and addressing user concerns.
• Analyze business processes and requirements to recommend enhancements and optimizations.
• Prepare relevant and appropriate documentation, including user manuals, process flow diagrams and system specifications.
• Carry out user acceptance testing independently and with users.
• Function as a project manager when required, coordinating tasks, timelines, and resources to ensure successful project delivery.

Requirement

• Degree in Computer Science or Information Technology or other related fields
• Good knowledge of ERP, Sales Order, Finance & MRP applications.
• Min. 4 years of experience in IT application support and familiarity with SDLC.
• Hands-on experience and strong knowledge in Oracle database.
• Possesses good interpersonal skills. Project management experience is an advantage.
• Demonstrates analytical and multi-tasking capabilities.
• Able to work independently, be a good team player and be able to communicate at all levels.
• Experience in the Manufacturing sector would be advantageous.

We are seeking a detail-oriented and proactive Administrative Officer to support in managing meeting schedules, general office admin support and purchases, and logistics support for related events. The candidate will possess strong planning and organizational skills, with a strong attention to detail, and has the ability to work in a fast-paced environment.

Job Description:

General Administrative Support:

• Meeting Coordination:

Schedule and organize meetings for executives, prepare agendas and meeting materials. Ensure all logistical details are managed, including room bookings, catering, and tech requirements

• Document Management:

Establish, organize, and maintain a centralized repository for all management papers, contract and project-related documents. Ensuring that these documents are readily accessible to all stakeholders and management will be a key focus of your role.

• File Organization:

Systematically categorize and archive relevant management and project files, enabling efficient retrieval and reference. Your organizational skills will help support seamless workflow and communication across teams.

• Meeting Coordination:

Arrange both internal and external meetings with precision. This includes handling scheduling, sending invitations, and managing logistical arrangements to ensure all participants can contribute effectively.

• General office purchases

Support logistics and meal arrangements for meetings and events. Other administrative tasks as needed.

Minimum Requirements

• Minimum of 3 years in administrative roles.
• ‘O’ or ‘A’ level holder.
• Exceptional organizational and time management skills to keep department activities on track for stakeholders.
• Proficient in Microsoft Suite minimally in Word, Excel, and PowerPoint.

Mandatory Skills

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required: -

At least 2 years working in an L2 Application Support Environment.

Mandatory/Core technical competency required:

Linux; Unix Shell Scripting

SQL (MYSQL/MSSQL)

OpenShift/Docker

Good to have experience:

AngularJS

ActiveMQ

Elastic Search

Application Monitoring Tools

CI/CD (Continuous Integration & Continuous Deployment)

Python

Microservices concept

Experience in application implementation projects in financial institutions would be advantageous.

Strong analytical and problem-solving skills.

Ability to perform impact analysis in a structured manner.

Good verbal & written communication skills.

Proactive and able to work independently and under pressure.

Working Hours (Shift Timing)

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

HealthX is seeking 20 Personal Care Attendants (PCA's) to work in an aged care facility in Lake Cathie NSW 2445. These positions are full time contract positions OVER A 48 month term (4 years) commencing in May 2025.

Located in Lake Cathie NSW 2445.

Hourly rate of between $29 - $32 plus shift allowances and super - paid in accordance to the Aged Care Award
Full time fixed term

About the role (ANZSCO 423111)

You will already know that working in Aged Care is your passion and have a commitment to making a difference. You will take pride in delivering an exceptional service, with a focus on person-centred care.

Duties include:
To provide resident care programs to meet the individual needs of the residents
To implement the Philosophy, Objectives and Policies of the Organisation
To comply with all Confidentiality and Privacy Agreements entered into.
Communicating to the RN/Team leader any changes observed in residents.
Provide appropriate care to residents
Ensure residents have the opportunity to make informed choices and decisions regarding their care programs.
Foster good working relationships with everyone on the team.
A commitment to delivering quality care.

To be successful in the role the suitable applicant will be/have
Experience working in aged care is highly desirable but not essential
Ability to work as part of a team
Empathy and an emphasis of treating others with dignity and respect
Reliability and punctuality
Flexibility to work on a rotating roster across all shifts (day, afternoon, nights) 38 hours per week/76 hours per fortnight.

What we offer
A safe and supportive work environment where people are valued and feel part of the HealthX family
Working for a trusted employer who has a commitment to excellence
Opportunity to train and upskill in an evolving industry

Position: Personal Care Assistant
Type: Full-time
Employer: Donvale Gardens Assisted Aged Care
Location: Donvale VIC 3111
Salary: $73,150 + Super
About Us
Welcome to Donvale Gardens, where compassionate care meets comfortable living. Located in the heart of Donvale, our newly renovated, country home-style facility offers a blend of modern comfort and elegance. Surrounded by mature, landscaped gardens, we are dedicated to providing personalized, dignified care for our residents. With 60+ modern rooms, 24/7 assisted care, and a 24-hour emergency call system, we ensure our residents experience a safe and supportive environment where comfort and care are our top priorities.
Role Overview
We are seeking an experienced and dedicated Personal Care Assistant to join our team. As a key part of our caregiving staff, you will provide compassionate, high-quality care to our residents, fostering a nurturing environment that promotes their independence, dignity, and quality of life.
Key Responsibilities
Assist residents with personal care activities such as bathing, dressing, grooming, and toileting
Support residents with mobility and physical activities, including assisting with walking, transfers, and exercises
Administer medications as required and monitor residents’ health, reporting any concerns to the nursing team
Prepare meals and assist with feeding where necessary, ensuring dietary requirements are met
Engage residents in social activities and encourage their participation in recreational programs
Maintain a clean, safe, and comfortable living environment for residents
Document and report daily activities and any changes in residents' conditions
Requirements
Australian Citizens and Permanent Residents are encouraged to apply
Certificate III or IV in Aged Care/Individual Support (or equivalent)
Current First Aid and CPR certification
1 year of experience in aged care or home care
Compassion and Empathy – Genuine care for residents’ wellbeing.
Effective interaction with residents, families, and staff.
Efficient task prioritization.
Accurate monitoring and documentation.
Collaborative approach to caregiving.
Ability to handle physically demanding tasks.
Quick resolution of daily care challenges.
Flexibility to meet varying resident needs.
Health monitoring and infection control.
Discretion and confidentiality.
How to apply:
Please apply with your resume via the online portal.
Only shortlisted candidates will be contacted.

We are hiring a passionate RNs, ENs & PCWs to join our Residential Aged Care workforce in Greenhill, NSW.
Multiple shifts available daily & opportunity to book your roster 2-3 weeks in advance.
  
What We Offer:


Career Development Opportunities: Elevate your career with progression paths.
Supportive Team Environment: Join a tight-knit team with leadership that backs you.
Employee Wellbeing Focus: We prioritize your satisfaction and health 24/7 access to our employee assistance program.
Flexible Scheduling: Use our portal to choose shifts that fit your life.
Competitive Agency Rates: Earn top dollar for your invaluable service.
Continued Professional Development: Gain CPD points to enhance your qualifications.

What do you need to have?


Previous experience within residential aged care.
Qualification: AHPRA Registration - valid for RNs & ENs; or Relevant Cert III / IV in Individual Support
... Click here to view more detail / apply for RNs, ENs & PCWs ? Aged Care

HealthX is seeking 20 Personal Care Attendants (PCA's) to work in an aged care facility in Lake Cathie NSW 2445. These positions are full time contract positions OVER A 48 month term (4 years) commencing in February 2025.

Located in Lake Cathie NSW 2445.

Hourly rate of between $29 - $32 plus shift allowances and super - paid in accordance to the Aged Care Award
Full time fixed term

About the role (ANZSCO 423111)

You will already know that working in Aged Care is your passion and have a commitment to making a difference. You will take pride in delivering an exceptional service, with a focus on person-centred care.

Duties include:
To provide resident care programs to meet the individual needs of the residents
To implement the Philosophy, Objectives and Policies of the Organisation
To comply with all Confidentiality and Privacy Agreements entered into.
Communicating to the RN/Team leader any changes observed in residents.
Provide appropriate care to residents
Ensure residents have the opportunity to make informed choices and decisions regarding their care programs.
Foster good working relationships with everyone on the team.
A commitment to delivering quality care.

To be successful in the role the suitable applicant will be/have
Experience working in aged care is highly desirable but not essential
Ability to work as part of a team
Empathy and an emphasis of treating others with dignity and respect
Reliability and punctuality
Flexibility to work on a rotating roster across all shifts (day, afternoon, nights) 38 hours per week/76 hours per fortnight.

What we offer
A safe and supportive work environment where people are valued and feel part of the HealthX family
Working for a trusted employer who has a commitment to excellence
Opportunity to train and upskill in an evolving industry

The typical seasonal entry-on-duty period for Cape Lookout National Seashore is March-September, but can be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: March 9, 2024.

Duties:
The Biological Technician monitors shorebirds and sea turtles and implements management measures to ensure these species are protected. Shorebird species addressed include federal and state protected species such as piping plovers, Wilson's plovers, least terns, American oystercatchers, and red knots. Sea turtle species addressed include federal and state protected species such as loggerheads, greens, Kemp's ridleys, and leatherbacks. Duties include: ensuring monitoring and management measures meet the requirements of federal and state endangered species laws, federal and state management guidelines, park policies, protocols, and guidelines; Conducts surveys of endangered plant species such as the sea beach amaranth; Identify and report signs of mammalian predators in breeding habitats; Use GIS and GPS to collect field data for use in geo processing; Use a microcomputer for data entry; Assist with drafting educational information for public release; Coordinating with law enforcement staff regarding speciesmanagement actions. Knowledge of and familiarity with ATV/UTV equipment and over sand driving operations is desirable.

Area Infromation:
Cape Lookout National Seashore preserves 56 miles of North Carolina 's Outer Banks which includes a lighthouse, wild horses, and two historic villages. Most of the park is located on four barrier islands accessible only by boat. Park offices, with beautiful waterfront views of Core sound, are located on Harkers Island which is connected to the mainland by roads and bridges.

Harkers Island and other nearby small surrounding communities have a variety of residences for rent or sale where basic services and elementary schools are available. The historic town of Beaufort (population of 4,464 census 2021) and Morehead City (population of 9,535 census 2021) have all the necessary conveniences including a hospital, high schools, and a community college.

North Carolina's Crystal Coast is a popular tourist destination location offering a wide variety of year-round recreational opportunities including fishing, boating, swimming, and golfing. It is an area of fantastic sunrises and sunsets, friendly people, commercial fishing, and fresh seafood. The climate is temperate with warm summers with an average air temperature of 80 degrees and mild winters with an average air temperature of 45 degrees. For more information, contact: www.nps.gov/calo, www.nc.gov, www.sunnync.com, and www.visitnc.com.

Starting at $39,576 Per Year (GS 5)

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***


The primary purpose of this Lead Medical Care Transpiration Technician - Lead Paramedic position is to perform the technical duties as a Paramedic (Basic and Advanced Life Support) and lead other paramedics and Emergency Medical Technicians (EMT).

Duties will include, but may not be limited to, the following:

• Identifies, distributes, and balances the workload and tasks among Paramedics and Emergency Medical Technicians (EMTs);
• Makes adjustments to ensure timely accomplishment of assignments;
• Reviews the work of subordinates to assure priorities, methods, deadlines and quality have been met - amends/corrects work performance not meeting standards;
• Trains or arranges for training of staff;
• Assists in scheduling staff assuring sufficient coverage to meet the needs of ambulance services;
• Reviews leave/scheduling changes and resolves simple, informal, complaints and refers significant issues/problems/personnel needs to the supervisor;
• Serves as coach/facilitator and reports daily job performance, progress, and training needs to supervisor;
• Provides oversight and coordination of process improvement initiatives, assures teamwork, and addresses customer issues; facilitates communication among patients, their families, and ambulance service to resolve concerns and complaints;

In addition to the above Lead duties, performs all duties and responsibilities of a Paramedic which includes:

• Responds to accidents and other emergencies involving injury, illness, life threatening situations; patient triage and take/record patient vital signs;
• Conducts complete assessment of patient's condition, obtains patient history;
• Makes independent preliminary patient assessments and if and how the patient can be moved and to which facility to transport patient to;
• Administers Basic and Advanced Life Support Care, responds to and monitors cardiac and defibrillation;
• Provides fluid resuscitation by IV and manages trauma injuries, bleeding, and post-traumatic shock;
• Operates various emergency vehicles and emergency/medical equipment, tools and supplies which may include ambulance, extrication tools, blood pressure cuff, cardiac monitor, glucose monitor, defibrillator, endotracheal tube, external pacing device, 1-lead EKG airway equipment, intravenous pump, oxygen terminal, pulse oximetry monitor, CPAP, auto-ventilator, medical supplies, radio communications equipment;
• Performs procedures in strict compliance with standing orders and protocols within the national scope of practice and written standards - Ambulance Interpretive Guidelines involve: Airway Obstruction and Respiratory Arrest; Cardiac Arrest; Mechanical Breathing Aids; Bleeding and Shock; Fractures of Torso and Extremities; Head, Face, Neck and Spine Injuries; Eye, Chest, Abdomen, and Genitalia; Childbirth; Miscellaneous Medical Emergencies; Environmental Emergencies.
• Operates emergency transport vehicles, uses telephone and radio communications equipment and systems, selects most efficient route to and from sites taking into consideration traffic patterns, adverse weather conditions, and health facility locations;
• Reads highway maps, program GPS devices, and follows instructions;
• Decontaminates the vehicle and assures vehicle is ready for the next run by replacing supplies and medical equipment and performs safety inspections and operator maintenance;
• Performs other duties as necessary.

DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Work Schedule: Paramedics may work rotating shifts, including holidays, and are subject to occasional recall to maintain adequate coverage of the Emergency Department and ambulance service 24 hours a day, 7 days a week. Mandatory overtime may be required due to run times that may extend beyond normal scheduled work hours.
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not Approved

Starting at $68,908 Per Year (GS 10)