Total 613 Customer Service job vacancies in Thetford, Norfolk, IP24 2DL

Your new company:

Livestock Information Ltd is owned by the Department for Environment, Food and Rural Affairs (Defra) and the Agriculture and Horticulture Development Board (AHDB). The company was established in 2019, with the aim of building new products and services using modern digital techniques to improve the quality of livestock movement data.The Livestock Information Service was launched in 2022 and is now used to record movement data for sheep, goat and deer by users in the supply chain.

Cattle and pig movement services will soon follow, to create a single, digital movement service for all species that is simple and convenient for livestock record management. We also work with counterparts in Wales, Scotland and Northern Ireland to create compatible and seamless services for livestock movements across UK borders.

Your new role:

• Organising and preparing agendas, minutes, and documentation for board meetings and general meetings.
• Maintaining records of board discussions and decisions and ensuring follow-up on actions decided during meetings.
• Managing corporate documents, contracts, and ensuring their safekeeping.
• Facilitate effective communication with the board and between the board and management, ensuring that directors have access to relevant information.

What you'll need to succeed:
The Corporate Operations Team requires the support of a Corporate Secretariat Officer to provide Board support and administration.

• Excellent written communication skills to draft clear and concise minutes, agendas, and correspondence.
• Effective verbal communication skills for liaising with board members, executives, and stakeholders, ensuring clarity and professionalism.
• The ability to plan, organise, and coordinate board meetings, ensuring all required materials and information are available and prepared in advance.
• Meticulous in recording accurate and comprehensive minutes, ensuring that all key decisions, discussions, and actions are documented correctly.
• Ability to manage time effectively, ensuring that agendas are prepared well in advance, meetings run on time, and minutes are distributed promptly after meetings.
• The ability to anticipate potential issues and find solutions to ensure meetings run smoothly (e.g., managing changes in schedule or preparing additional documents on short notice).
• Being proactive in addressing questions or challenges that arise before, during, or after meetings.
• Building positive working relationships with board members, executives, and other stakeholders.
• The ability to diplomatically manage different personalities and viewpoints, ensuring a professional and productive meeting environment.

What you'll get in return:

• 33 days of holiday, which includes bank holidays.
• Daily pay-rate depending on experience.
• Fully remote working.
• Start immediately.
• A DBS Basic check is required before starting work.
• Full-time work, 3months contract with the vision to extend to 6 months (to the end of the financial year)

What you need to do now:
Call Kim on 01603 612301 or email your CV now!

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you looking for a rewarding position where you can make a real difference in the lives of people who could really use your help? Look no further! First Choice Home Care invites you to take up a rewarding career in caregiving, where compassion and empathy are at the heart of everything we do.

In return for your dedication, we offer competitive pay rates, mileage reimbursement, and enhancements for Bank Holidays. You'll receive comprehensive training, ongoing support and career progression opportunities. Plus, enjoy perks like free DBS checks, uniforms, and access to high street discounts.

Your day-to-day tasks would include:
· Supporting Individuals in their own homes with personal care – including activities
like washing, dressing, and assisting with personal hygiene.
· Medication support and more complex interventions, based on your training level.
· Motivating and supporting people in various activities to get the most out of their
day.
· General domestic tasks, including - shopping; housekeeping, cleaning etc.
· Meal preparation – supporting nutritional needs.

Requirements to carry out the role as a First Choice Carer:
· Full driving license and access to your own vehicle is essential for this position.
· Right to work in the UK. Unfortunately, we are not currently offering sponsorship
opportunities.
· Effective communication skills both verbally and written.

What we offer:
· Pay rate: £13.25 per hour (Four weekly pay). *This equates to £20,670 per annum,
if you work on a full time basis of 30 hours a week*
· £0.30 per mile
· Enhanced Bank Holiday pay
· Refundable DBS check
· Full or part time hours available, with flexibility of shifts that suit your lifestyle:
Shift times: 7am – 2pm and 2pm – 10pm.
· Fully paid training provided on induction and throughout your career with us. Even
if you are new to working in Care, we will support you every step of the way. Our
training programme, including E-learning and shadowing, will help you become an
excellent Care Worker.
· Free uniform – feel professional in your First Choice Home Care branded apparel.
· Full PPE provided, your safety is our priority, so we ensure you have all the
necessary protective equipment.
· Company Pension – help secure your financial future with our pension scheme.
· High street online discounts (and more!).
· £150 Signing on bonus.
· £150 Refer a friend bonus scheme – we trust the judgement of our carers to find
people that fit!
· Career progression opportunities.

What we are looking for in our Carers:
· A reliable team player with a positive attitude.
· Genuine passion for helping others and wanting to make a positive difference.
· The ability to be flexible.
· Professionalism; taking pride in your role and uphold your professional
responsibilities.
· Respect and patience.

If you're ready to kickstart your career in care and become an integral part of our compassionate team, we encourage you to apply today.

Send your CV to recruiment@firstchoicehomecare.co.uk and take the first step towards making a difference in your community with First Choice Home Care.

Job Description/Further Duties: Be able to work between the hours of 08:00 - 18:30 (dependant on business requirements) Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off Covering colleagues holiday and sickness as required Process incoming and outgoing mail/correspondence according to practice protocols Record actions taken in patient record where appropriate or in accordance with practice protocols Complete other daily/weekly and monthly core tasks to support a smooth running of the reception Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off Covering colleagues holiday and sickness as required Process incoming and outgoing mail/correspondence according to practice protocols Record actions taken in patient record where appropriate or in accordance with practice protocols Complete other daily/weekly and monthly core tasks to support a smooth running of the reception are Any other administration duties as necessitated by the needs of the practice Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Act as Chaperone when requested by clinician and in accordance with the Chaperone policy. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safeguarding is Everyones Business: The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Practice employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them. Infection Control: It is Practice policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of linical care. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Are you a newly qualified Physiotherapist looking to gain experience in a rotational position? Or a current Physiotherapist who is looking to widen your knowledge and skills set?

Norfolk Community Health and Care are excited to offer this excellent opportunity as a Band 5 Rotational Physiotherapist. This rotational position offers experience in a wide variety of settings, which are either community based or ward based. The Trust is passionate about our staff's development and offers a wide range of internal training opportunities to support your development, some very specific to the location where you are based, others to develop your management skills going forward. You will also have an opportunity to attend the rotational development days, which are led by you as a group.

We are looking for an enthusiastic and motivated Physiotherapist to join our integrated teams with experienced therapists and therapy assistants, who work closely alongside our nursing colleagues. There will be a requirement to travel to clinics and patients within the Community, therefore a valid driving licence and access to transport is essential.

To apply you will need to have a BSc/MSc in Physiotherapy and be registered with the HCPC or an undergraduate student nearing course completion. It is also open to those returning to practice.

Flexible working is possible. Weekend and evening working may be required as per the demands of the Service.

The Post Graduate Physiotherapist Rotational Scheme offers a broad base of clinical experience. Staff on the Rotation will be expected to work on any of the placements on the scheme.

The duration of the rotations are 6 months and currently covers the following areas: -
• Community Rehabilitation – Various locations
• Willow Unit - New state-of-the-art therapy led centre
• Caroline House - Level 1 neurological rehabilitation unit providing specialist care and rehabilitation for patients with complex neurological injuries
• Stroke ESD
• Community Neurology
• Social Services
• Urgent Community Response Teams
• General In-Patient Rehabilitation

The role is based across various locations in Norfolk which include North Norfolk, South Norfolk and Norwich, for example.

Please see detailed job description and prospectus.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contactNWICB.Careers@nhs.net




1. To be professionally and legally responsible and accountable for all aspects of own work.
2. To maintain a high standard of clinical care for the patients under your management.
3. To undertake the assessment of patients using investigative and analytical skills.
4. To formulate an individual management and/or treatment programme, using clinical reasoning skills and a range of treatment skills.
5. To undertake a variety of rotations; this will provide a broad base for both personal and professional development.
6. To accept clinical responsibility for a designated caseload of patients, and, with support, to organise this efficiently and effectively with regard to clinical priorities and use of time.
7. To accept responsibility for ensuring the effective selection and use of all treatment resources available both in the department and on the wards.
8. To communicate effectively with other members of the multi-professional team, about patient issues in order to facilitate a team approach to patient care.
9. To communicate effectively with patients and carers to maximise rehabilitation potential and to ensure understanding of condition.
10. To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.
11. To delegate to, and supervise the work of health care assistants and assistant practitioners.
12. To assist senior staff in the provision of advice, teaching and instruction to relatives, carers and other professionals, to promote understanding of the aims of physiotherapy and to ensure a co-ordinated approach to patient care.
13. To be responsible for equipment used, and to adhere to department equipment policy, including competence to use equipment.


This advert closes on Tuesday 29 Oct 2024

Proud member of the Disability Confident employer scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

A job opportunity has arisen for a committed Senior Care Assistant to work in an exceptional care home based in the Southport, Merseyside area. You will be working for one of UK’s leading health care providers

This is a homely accommodation that is highly-appropriate for residential care, employing skilled carers to carry out personal care packages

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care**

As a Senior Care Assistant your key duties include:
• You will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well
• Supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing
• You will administer medication and maintain clear and accurate records

The following skills and experience would be preferred and beneficial for the role:
• Passionate about caring for older people
• Previous care experience
• Experience leading, coaching and motivating a team to deliver high quality care
• You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative
• Patience, communication and listening skills are equally important
• Maintaining accurate records, time management and prioritising tasks will also be strengths
• Ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we’d love to hear from you

The successful Senior Care Assistant will receive an excellent salary of £13.65 per hour and the annual salary is up to £23,423.40 per annum. This exciting position is permanent full time role up to 33 hours a week working through Nights. In return for your hard work and commitment you will receive the following generous benefits:
• 28 days holiday (including bank holidays) and an option to buy annual leave
• Life assurance
• A discount scheme which includes savings with retail stores and online purchases
• Access to a number of nationally recognised training courses and qualifications
• Genuine career progression and development opportunities
• Employee assistance programme including free counselling and legal advice
• Access to chaplaincy and pastoral support
• Access to wellbeing resources
• Recommend a friend scheme
• Family friendly policies
• Long service awards
• Free uniform and DBS check
• Cycle2Work salary sacrifice scheme
• Healthcare scheme at competitive rates

Reference ID: 6048
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Your new company:
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units. The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution.

In the years since, they have consolidated their position as the leaders in the personal alarms and monitoring market and as an innovative and high-growth, D2C subscription unicorn, culminating in their acquisition by the Appello Group in the summer of 2022.

The larger group has greater access to superior products and platforms, and a direct line of communication with private-equity backers Epiris, who have an outstanding track record of growth in the sector.
Appello's acquisition signals a new phase for the business as they embark on a period of growth under new Managing Director, Dominic McNeill, and the stewardship of an outstanding executive team, including James Thorburn (CEO of Appello Group). As the standout management team in the industry, they are all very passionate about the ethics and mission of the company, which seeks to fundamentally shift the paradigm in personal care products in the UK. The ambition of the business is now to grow their footprint in line with the increasing demand for such products given the UK's ageing population.

In keeping with the overall vision to provide health-tech and support to enrich the lives of members and their families, there is considerable opportunity for a more sophisticated approach to sales, marketing and customer care. Dominic, who joined in May 2023, is determined to enhance the output of the team and is well-placed to do so, with a blue-chip commercial and marketing background at organisations including Symprove, Nando's and P&G. In his first year in the business, the key pillar of Dominic's growth strategy has been to centralise and professionalise marketing in order to fuel business growth and drive business expansion. Accordingly, he has built out his team with impressive hires from within the industry and beyond, as well as investing in rising talent from within. He is now turning his attention to optimising the contact centre operation, which includes sales, customer care and the ARC.

Role Purpose:The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meeting key KPIs, such as 97.5% of calls answered within 60 seconds.

Role Purpose:

The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meet key KPIs, such as 97.5% of calls answered within 60 seconds.

What you'll need to succeed:

• Previous leadership experience within a contact centre environment.
• Caring and nurturing nature.
• Flexible and resilient attitude.
• Be ready to support, train, monitor, and make sure the team works towards business and customer care.
• Have experience running a high-pressured team.
• Be available to start immediately.
• Part of the interview phase is to complete a personality and aptitude test.

What you'll get in return:

• Based in the Norwich Office.
• £26,325 - £28,500 Dependent on Experience + £2,000p/a on call bonus
• They are a 24/7/365 business, hours are based primarily between 8am and 8pm and any 5 days out of 7.
• Rewards and discounts.
• On-site parking.
• Being a part of a hugely rewarding and giving company, and giving support to the public who need it most.

What you need to do now:
Call Kim on 01603 612301 or email over your updated CV now!!!


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

What skills and experience we're looking for

We have an exciting opportunity to join our thriving and growing SEND Department offering variety and flexibility in your working day

Are you looking for a workplace that invests in your development?

Do you have a passion for creating a safe & caring environment in which students can flourish?

Are you an aspiring, professional, out-going individual looking for a role in education?

City Academy Norwich seeks to recruit enthusiastic professionals to be part of our expanding SEND Team. Whilst experience is always valued, we are looking for people with a growth mindset as we continue with the development of our department. The team play a key role in supporting our ethos of “Every Teacher as a Teacher of SEND”, facilitating SEND provision within the school and providing learners with highly personalised support to ensure success in all aspects of their development.

Learning Support Assistants are deployed in a variety of ways including delivering in-class support, small group or 1-2-1 interventions, as well as support within our in-house specialist Nurture classrooms, Cognition & Learning Base and Social, Emotional and Mental Health Base.

Applications from aspiring teachers or those looking to progress their career in the public sector in the future are welcome.

Vision and Purpose of the Role:

• To provide adaptive & personalised learning provision for students with a wide variety of needs
• To liaise effectively with all colleagues, students, families and professionals
• To be a positive role model for all students by promoting the school’s values and ambitions for all
• To contribute towards the creation of a nurturing setting whereby all students can thrive.

THE SCHOOL

City Academy Norwich is a dynamic, nurturing learning community with the highest expectations and aspirations for our students and staff. We strive to ensure that every child, irrespective of their starting point, receives an excellent education enabling them to become the best version of themselves. We are committed to ensuring all our students succeed and embrace the opportunities and experiences available to them.

City Academy Norwich is part of the Sapientia Education Trust, working together to build a highly successful community Academy for all our students.

What the school offers its staff

WHAT WE CAN OFFER YOU

All City Academy Norwich staff enjoy a number of non-contractual benefits, including:

• Continued professional development that is relevant to you and your career path
• Free on-site car parking
• A generous pension as part of the Local Government Pension Scheme (LGPS)
• Discounts, reward cards & promo codes via our staff benefits platform
• A Cycle to Work scheme
• 24/7 access to our Employee Assistance Programme, at no cost to you
• Access to the new on-site gym at City Academy
• Steps into teaching, including opportunities to explore Grad2Teach
• University Placement Scheme – work experience as part of your degree programme.

Application closing date: 12 noon Thursday 17th October 2024

Interview date: Wednesday 23rd October 2024

Complete an online application form at: https://bit.ly/4h2MQOG

Why not pay a visit to our school? Contact the HR team on hr@setrust.co.uk / 01953 609012 to arrange a visit.

Commitment to safeguarding

The Trust is committed to safeguarding and promoting the welfare of children, therefore all applicants must be prepared to undergo a number of checks to confirm their suitability to work with children and young people. The Trust welcomes applications from all sectors of the community. In accordance with the Department of Education’s “Keeping Children Safe in Education”, references will be sought on all short-listed candidates before interview.

Kingsbrook School are recruiting for a Learning Support Assistant to join our Education team now!
We are looking for versatile, resilient and committed Learning Support Assistants, who can adapt their practice wherever necessary to support across all key stages. The successful candidate will work alongside the class teacher, assisting the children with their work and supporting with pupil behaviour while establishing good relationships with pupils, acting as a role model and responding to individual needs.
Our benefits include:
Exclusive access to reward and discount scheme
Comprehensive induction
Commitment to your ongoing training and career progression
Pension scheme
Paid for enhanced DBS
Wellbeing support
Cycle to work scheme and more!
Kingsbrook School is a small specialist independent school for 11–18-year-old students with social, emotional, mental health difficulties and complex learning needs. Kingsbrook School is a unique setting within a small holding, so a love of animals is a must, as an intrinsic part of the role will include large parts of being outdoors and working with our animals as part of our therapy programme for the young people in our care. Experience of working with students with complex needs such as mental health disorders, anxiety and depression is preferrable, as is a good understanding of the emotional and attachment needs of children.
As part of Aspris Children’s Services we are immensely proud of the career pathway and training we can offer you. As long as you can demonstrate the values needed for a role, transferable skills and life experience, we will give you all the training and support you need to progress!
The successful candidate will ideally have previous experience supporting in a classroom setting, however this is not required, and we will look at candidates from a variety of backgrounds.
If you want education to be a job for life, Aspris Children’s Services will help you get there.
Aspris is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with Disclosure & Barring Service and at least 2 references which cover the last 3 years; for all our services we will request references from where you have worked with either Children or Vulnerable Adults. Please be advised that references may be requested prior to interview for roles within our Schools.

An outstanding job opportunity has arisen for a committed Care Home Support Worker in Holt, Norfolk

Pay rate £13.50per hour

Permanent role, night shifts

Full and Part-time Positions Available

This role does not currently offer any sponsorship opportunities, if you are not a UK resident, you will need to be able to provide a valid right to work.

About the role
As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity, and promoting their independence at all times. You will also ensure that the client care services are of a consistently high standard and help in caring for the client residents and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker

Skills and attributes
A caring and patient nature.
Excellent communication skills.
The ability to work well under pressure.
Previous experience as a carer is preferred, but not essential.

Benefits
• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. The client will reimburse the enrolment fee for this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Refer a friend and receive a thank you gift of up to £500*
• The client will pay for your full DBS disclosure
• Your uniform will be provided
• Enhanced rates of pay for bank holidays
• Paid breaks
• Full and Part-time Positions Available
• The role is either part-time or full-time – your working hours are flexible and may include weekends and bank holidays, as required.

For more information, please call Emma at LKA Recruitment, telephone 01206 616695 option 3.

Job Title: Field Care Manager
Location: Norwich
Salary: £25,000pa
Hours: Monday to Friday, 9am-5pm. Full-Time with on-call responsibility and flexibility required to support the needs of the business

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude to join the Norwich Branch as their Field Care Manager.
As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Reporting to the Branch Manager your role will include:

The role of Field Care Manager is to working under the direction of the Branch Manager, implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.

The success of this role will be measured by:

• Understanding the market sector and services/products that Prestige provides
• Willingness to learn
• Committed to delivering the service to the highest standard, ensuring compliance
• Excellent communication and presentation skills
• Effective time management and organisational skills.
• The role will also build key internal and external customer relationships and have an extensive knowledge of current market conditions and trends.

Main Responsibilities:

This involves the following major responsibilities

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service (or within 2 working days in exceptional circumstances) with regard to the potential risks to service users and workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
• To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:

• At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.
• At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.
• Attend Social Services client reviews as required within service specifications.

• To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
• To manage a Team of Field Care Supervisors with daily duties
• To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
• Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
• To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
• Assist with the on-going review of service provision and change working methods in accordance with agreed strategy.
• To undertake duties appropriate to the scope of the position as may be required from time to time.

General Responsibilities:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Key Attributes/Knowledge/Skills/Experience:

• Experience of supervising/managing others

• Smart and professional appearance.
• Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
• Excellent assessment skills
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Good team player
• Willingness to embrace change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care's values

What we offer

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse



This role could be for you if have,

- Previous experience in a senior care role.
- Strong communication and leadership skills.
- Good organisational skills and ability to prioritise workload.
- Ability to work effectively as part of a team.
- Empathetic and caring nature.



Qualifications

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Job Description

Clinical Lead Nurse - Learning Disabilities

Salary: £49,000

We are looking for an experienced and compassionate Clinical Lead Nurse with a strong background in learning disability care to join our client's team. In this pivotal role, you will lead and inspire a dedicated nursing team, ensuring the highest standards of person-centred care for individuals with learning disabilities and complex needs. If you're a confident leader with a passion for improving the lives of residents, this opportunity offers a chance to make a meaningful impact.

Qualifications and Skills:

• Registered Nurse (RGN, RMN, or RNLD): You are a qualified nurse with a valid UK NMC Pin and substantial experience in learning disability care.
• Leadership experience: You have demonstrated leadership in clinical settings, with expertise in caring for adults with learning disabilities
• Excellent communication: You can effectively engage, educate, and support nursing teams in providing specialised care
• Collaborative spirit: Ability to work closely with multi-disciplinary teams, ensuring seamless and integrated care for residents.

Benefits:

• A comprehensive induction programme to ensure you feel supported from day one.
• Paid breaks and enhanced pay rates for bank holidays.
• Free DBS check and fully paid NMC renewal fees.
• Ongoing professional development and training opportunities to support your career growth.
• Company pension scheme and additional benefits.

Key Responsibilities:

• Lead with expertise: Provide strong clinical leadership to nursing teams, ensuring best practices in the care of adults with learning disabilities.
• Oversee person-centred care: Develop, implement, and evaluate care plans tailored to the unique needs of individuals with learning disabilities.
• Comprehensive patient assessments: Conduct thorough assessments, create individualised care plans, and closely monitor progress, particularly for patients with complex needs.
• Collaborate effectively: Work alongside multi-disciplinary teams to ensure a holistic and inclusive care environment
• Ensure compliance: Uphold high standards of care in line with healthcare regulations and best practice guidelines, ensuring that the needs of adults with learning disabilities are met.
• Patient advocacy: Act as a champion for patients with learning disabilities, ensuring their voices are heard and their care needs are met.
• Drive quality improvement: Contribute to continuous improvement initiatives to enhance care delivery

Reference: WILL79994/MW

INDNUR

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a care home unit manager, you will assist the home manager in overseeing the daily operations of the home. You will be part of a strong management team, working closely with our nurses and carers to provide a consistent service delivery that meets the needs of our residents. Your focus will be on making sure we have the best nursing and clinical care provisions for our residents and you will actively contribute to clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Proven experience as a Unit Manager, or a similar leadership role in the care sector.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- Strong team player with good coaching and mentoring skills
- Good clinical skills, with a focus on person-centred care
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.